KR20060102404A - Telephone conversation recording system based on telephone communication network and internet - Google Patents

Abstract

Telephony network and internet based recording system is published. The telephone communication network and the internet-based recording system of the present invention record and store a telephone call voice made between a caller and a receiver, and allow a user to repeatedly listen to the call through a telephone communication network or the Internet as needed. The recorded call voice can be played and listened through the general telephone network or the Internet. For this, the user can input the user authentication key provided by the SMS service and receive the user authentication to listen to the recorded call voice stored in the system. In addition, not only you, but also related persons such as lawyers and reporters can rehearse the recorded contents through the user authentication process.

Recording, user authentication, voice playback

Description

TELEPHONE CONVERSATION RECORDING SYSTEM BASED ON TELEPHONE COMMUNICATION NETWORK AND INTERNET}

In order to more fully understand the drawings used in the detailed description of the invention, a brief description of each drawing is provided.

1 is a block diagram showing the overall configuration of a recording system of the present invention.

2 is a flowchart showing the overall operating process of the recording system.

* Description of the symbols for the main parts of the drawings *

10: sender 12: receiver

20: telephone network 30: recording system

40: SMS Sender 50: Internet

The present invention relates to a recording system. More specifically, the present invention relates to a telephone communication network and an Internet-based system for recording a call between a caller and a receiver connected through a telephone communication network, and providing a reproduction service of a recorded voice to a user through a telephone communication network or the Internet. A recording system.

In general, a recording system that provides real-time recording of all conversations with customers from call center specialists or securities insurance companies is provided. Operators who provide call services to multiple customers are recording voice calls to prevent disputes with customers. So far, recording systems connect the call path between the caller and the receiver, and record and store the call voice between the caller and the receiver.

A simple recording function is provided in a landline telephone or a portable telephone, which uses a recording function provided in a telephone after a call is started. This recording function simply records the voice of the call can be seen as a weak notary. In other words, the date and time of recording are unclear, and the notarization is weak in that it can be manipulated personally.

This simple and personal recording method is not suitable for professional use in large businesses. This provides an advanced form of recording system that can be used in large businesses such as call centers in financial institutions.

A more advanced form of recording system is now generally in service, a recording system consisting of an exchange such as a private branch exchange (PBX) and a computer-telephony integration (CTI) server. In this system, when the caller provides the telephone number of the receiver to the recording system, the call path is connected between the caller and the receiver by the PBX provided in the recording system. Then, the recording device provided in the CTI server records and stores the voice call between the caller and the receiver.

However, recording systems up to now have provided a basic service of simply recording a voice call between a caller and a receiver. The conventional recording system connects a call path between a caller and a receiver by using an exchange and an automatic answering system provided, and records and stores a call voice when a call is started between the caller and the receiver. Such a conventional recording system basically provides a basic function of recording and storing a call voice between a caller and a receiver, but since the additional service is not provided, the efficiency of the recording system is not high. .

Therefore, the inventors of the present invention not only record basic call voices, but also allow an authenticated user to reproduce and listen to recorded voices through a telephone communication network or the Internet, thereby enabling an advanced type of telephone communication network to allow a user to utilize a recording system more conveniently. And to provide a recording system based on the Internet. For example, if the recorded contents can be repeatedly listened to by the relevant person such as a lawyer or a short reporter as needed, a more effective recording system can be utilized.

Therefore, the present invention records and stores the call voice between the caller and the receiver when the call path is configured through the telephone communication network, so that the person or related persons can listen to the recorded voice through the telephone communication network or the Internet through the user authentication process. The purpose is to provide a telephone network and Internet-based recording system.

One aspect of the present invention for achieving the above technical problem relates to a telephone communication network and the Internet-based recording system. Telephony network and Internet-based recording system of the present invention comprises: an exchange processing unit for connecting a telephone call path between a caller and a receiver through a telephone communication network; A recording / playback processing unit for recording a call voice between the caller and the receiver to which the call path is connected, and reproducing the call voice recorded according to a user's request; A database for storing recorded voice data, recording related information including caller and receiver information related to recording, and registered user information; A user authentication processing unit which performs a user authentication process to provide a recording related service to a registered user; And a web service processor for providing the recorded call voice file to the user terminal through the Internet.

Preferably, the user authentication processing unit generates a user authentication key and provides the user authentication key to the registered mobile phone of the user, and when the user correctly inputs the authentication key using the caller's telephone, the user is authenticated as a legitimate user.

Preferably, the web service processing unit transmits the recorded voice call file to the user terminal connected through the Internet in a streaming format to be reproduced in the user terminal, or collectively download the recorded call voice file to the user terminal Process as much as possible.

The streaming file also includes a file security recognition unit for storing basic information about the transmitted file for checking whether the file is deformed, and the same content stores the recording related information. What's stored in

DETAILED DESCRIPTION In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the embodiments of the present invention, reference should be made to the accompanying drawings which illustrate preferred embodiments of the present invention and the contents described in the accompanying drawings. In understanding the drawings, it should be noted that like parts are intended to be represented by the same reference numerals as much as possible. And detailed description of known functions and configurations that are determined to unnecessarily obscure the subject matter of the present invention is omitted.

(Example)

Hereinafter, with reference to the accompanying drawings illustrating a preferred embodiment of the present invention, the telephone communication network and the Internet-based recording system of the present invention will be described in detail.

1 is a block diagram showing the overall configuration of a recording system of the present invention. Referring to FIG. 1, the recording system 30 of the present invention records a telephone call voice between a caller 10 and a receiver 12 to which a call path is connected through a telephone communication network 20, and at the request of a user. The telephone call voice recorded by the user terminal 52 can be reproduced and listened to via the telephone of the caller 10 or the Internet 50.

Specifically, the recording system 30 includes an exchange processor 31, a recording service processor 32, a recording / playback processor 33, a user authentication processor 34, a web service processor 35, and a database 36. It is configured to include.

The exchange processing unit 31 may be configured using, for example, an exchange such as a private branch exchange (PBX), and connects a telephone call path between the caller 10 and the receiver 12 through the telephone communication network 20. . The recording / playback processing unit 32 records the call voice between the caller 10 and the receiver 12 connected to the call path, and performs the playback process of the recorded call voice according to a user's request. The exchange processor 31 and the recording / playback processor 32 may be configured as a computer-telephony integration (CTI) server.

The database 36 stores recorded voice data 37, recording related sender and receiver information 38, registered user information 39, and the like. In particular, the recorded voice data 37 is stored together with the recorded date and time information.

The user authentication processor 34 may be configured as a short message service (SMS) server and an authentication server, and performs a user authentication process to provide a recording related service to a registered user. For example, the user authentication processing unit 34 generates a user authentication key and provides the user authentication key to the registered mobile phone 42 through the SMS sending station 40, and the user calls the caller phone 10. If the authentication key is entered correctly by using it, authentication is processed as a valid user.

When the user calls the service provider using the service provider's ARS phone number, after the user is authenticated, the service provider requests the other party's telephone number to be recorded. You make a call and connect the call to the user. Charges for the usage fee may be billed according to the usage time.

It is also possible to connect to the receiver by entering the telephone number of the receiver by connecting to the service provider's web. In this case, the public telephone network is used between the service provider and the receiver, but the service provider and the caller (user) use the Internet. Problems may arise.

The web service processing unit 35 may be configured as a web server, and provides the recorded call voice file stored in the database 36 to the user terminal 52 through the Internet 50. For example, the web service processing unit 35 transmits a call voice file recorded in the streaming format to the user terminal 52 connected through the Internet 50 so that the user can download it to a PC or play it on the user terminal 52. Alternatively, the recorded voice call file may be collectively downloaded to the user's terminal 52.

The downloaded voice file may be a compressed file such as MPEG.

Basically, listening to recorded voice may be provided on the web, but there are times when you need to use the service in places that do not have Internet infrastructure. In this case, when the user downloads the voice file recorded on the PC, the possibility of personal deformation of the downloaded voice file may be a problem. To prevent this, the file containing the size, file name, checksum, etc. of the file in the voice file is prevented. There may be a recognition unit. The contents of this file recognition unit are provided and stored in the service provider's recording-related data in the same way, and if there is a doubt that the recorded file is modified later, it can be confirmed by comparison with the stored data.

2 is a flowchart showing the overall operating process of the recording system. Referring to Fig. 2, the operation process of the recording system of the present invention as described above will be described.

First, in step S10, the user connects to the recording system 30 by using the caller phone 10. In step S12, user authentication processing is performed. In the user authentication process, the user's ID and password are entered and used later in the authentication process. The user ID can use the user's phone number and the password can be entered by the user in 4 to 8 digits.

In steps S20 and S30, a recording service or a recording content re-listening service may be selected. When the recording service is selected, the call path between the sender and the receiver is connected in step S22. In the connection to the call, the caller first enters the receiver's telephone number and dials the receiver's telephone number inputted by the exchange processing unit 31 of the recording system 30 to establish a connection between the sender 10 and the receiver 12. Connect the channel.

In step S24, the call voice generated between the caller 10 and the receiver 12 to which the call path is connected is recorded and stored in the database 36. In step S26, the voice call file recorded in the user's terminal 52 is provided through the Internet 50. For example, the web service processing unit 35 transmits a call voice file recorded to the user terminal 52 connected through the Internet 50 in a streaming format to be played on the user terminal 52 or recorded call voice. The files may be collectively downloaded to the user's terminal 52. When the recording contents rehearsal service is selected in step S30, recording contents are selected in step S32, and recording audio is reproduced in step S34.

In step S40, the authentication key is sent to the relevant parties (lawyers, shorthand, and other related parties). The authentication key can be sent in SMS format. The party receiving the SMS authentication key can access the server of the system by using the authentication key to listen to the recorded content again and download it in the form of a voice file.

In the case where the recording contents are to be reproduced and listened through the telephone communication network 20 or the Internet 50, it is preferable to perform a process of receiving a user authentication key using an SMS service to increase the security level.

According to the recording system of the present invention as described above, it is possible to store the contents of the voice call between the sender and the receiver in a database and to listen again. In the re-listening process, not only the person but also related persons such as a lawyer or a short reporter can rehearse the recorded contents through the user authentication process.

In addition, it is possible to receive voice files recorded through the Internet, so that the voice files recorded at any place can be received and rehearsed through the Internet. The audio file can be rehearsed.

Historically, recording systems have provided basic services to simply record the contents of voice calls made between a caller and a receiver. The conventional recording system connects a call path between a caller and a receiver by using an exchange and an automatic answering system. In addition, when a call is initiated between the caller and the receiver, only a simple function of recording and storing a call voice was provided. Therefore, such a conventional recording system basically provides a basic function of recording and storing a call voice between a caller and a receiver, but since the additional service is not provided, the efficiency of the recording system is not high. Can be.

However, the recording system of the present invention not only records the voice of a call, but also allows an authenticated user to play and listen to the recorded voice through a telephone network or the Internet. Provides a telephony network and internet based recording system. In particular, it is possible to utilize the recording system more effectively by allowing the relevant contents, such as lawyers and scribes, to be repeatedly listened to the recorded contents as necessary.

As described above, the present invention has been described with reference to the embodiments shown in the drawings, but this is merely exemplary, and those skilled in the art to which the present invention pertains have various modifications and equivalent embodiments. You can see that it is possible. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

According to the telephony network and the Internet-based recording system of the present invention as described above, recording and storing the phone call content between the caller and the receiver, as well as re-recording the stored call voice content through a wired / wireless telephone or the Internet if necessary You can listen to it and increase the security of the recorded contents by using the authentication key input method such as SMS service.

Claims (4)

In a recording system for recording a telephone call voice between a caller and a receiver: An exchange processing unit for connecting a telephone call path between a caller and a receiver through a telephone communication network; A recording / playback processing unit for recording a call voice between the caller and the receiver to which the call path is connected, and reproducing the call voice recorded according to a user's request; A database for storing recorded voice data, recording related information including caller and receiver information related to recording, and registered user information; A user authentication processing unit which performs a user authentication process to provide a recording related service to a registered user; Telephony network and Internet-based recording system comprising a web service processing unit for providing a recorded call voice file to the user terminal through the Internet. The user authentication processing unit of claim 1, wherein the user authentication processing unit generates a user authentication key and provides the user authentication key to a registered mobile phone of the registered user, and when the user inputs the authentication key correctly using the caller's telephone, the user is authenticated as a legitimate user. Telephone network and Internet-based recording system, characterized in that. The apparatus of claim 1, wherein the web service processor transmits a recorded voice file to a user terminal connected through the Internet in a streaming format for playback on the user terminal, or collectively records the recorded voice file to the user's terminal. Telephone network and Internet-based recording system, characterized in that the processing to be downloaded. According to claim 3, The streaming file has a file security recognition unit for storing the basic information about the transmitted file for checking whether the file is modified, the same content is related to the recording A telephony network and internet based recording system characterized in that it is stored in a database for storing information.

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