KR20040083957A - A method and system for providing to record telephone call in order to acquire evidence - Google Patents

Abstract

PURPOSE: A system for supplying a three-way call recording service for obtaining evidence data is provided to conveniently record at any time to obtain evidence data without another recording equipment through a three-way call recording system, and to store a recording file and various information such as a recording time, the telephone number and the resident registration number of a originator, and the telephone number of a recipient together in the recording system, thereby more enhancing the reliability of evidence data. CONSTITUTION: A switching system(100) performs a function of connecting a received call to an ARS system(400) as well as a tripartite call function. The ARS system(400) transmits an automatically generated ID and a recording announcement to an originator, and receives the password of the originator and the telephone number of a receiver. A CTI server(200) recognizes the telephone number of an incoming call, stores call-related information, and transmits the call information. A recording gateway server(300) transmits a start command and an end command for recording to a recording equipment(600), and stores recording-related information and recorded voice data together. The recording equipment(600) records call details according to a commend of the recording gateway server(300). A security server(500) encodes the recorded voice data such that the originator only can access the voice data.

Description

A method and system for providing to record telephone call in order to acquire evidence

The present invention relates to a method for providing a three-way call recording service to secure evidence.

In the past, voice data was recorded in a call center of a financial institution in order to prevent the possibility of dispute, but this was a service for a financial institution as recording the contents of a call between a user and a call center counselor.

In addition, since there was no technology for recording a call between the caller and the receiver, the caller simply recorded the call using a personal recorder. Therefore, an individual needs a separate recorder to record the call history, there is a problem that can not prove the recording time is not valid as evidence for future litigation.

The present invention has been made to solve the above problems, an object of the present invention is to provide a three-way call recording service to secure evidence.

1 is a block diagram of a three-way call recording service system for securing evidence data.

2 is a diagram illustrating a guide embodiment of an ARS system.

3 is a flowchart illustrating a method of providing a three-way call recording service for securing evidence data.

According to one aspect of the present invention to achieve the above objects,

An exchange system 100 for performing a function of connecting to an ARS and a three-way calling function for a connected incoming call;

An ARS system 400 which automatically transmits an ID and a recording guide message to the caller and receives the caller's password and the recipient's telephone number;

A CTI server 200 for recognizing incoming phone numbers, storing call related information, and delivering call information;

Receiving whether or not the recording start and end from the CTI server delivers the start and end of the recording command to the recording equipment, the recorder problem study 300 for storing the recording-related information with the recorded voice data;

Recording equipment 600 for recording the contents of the call in accordance with the instruction of the recorder problem study;

Security server 500 for encrypting the recorded voice data so that only the caller to be recorded to access the recorded voice data;

It can provide a system for providing a three-way call recording service for securing the evidence characterized in that it comprises at least.

According to one aspect of the present invention to achieve the above objects,

Transmitting the ID generated automatically by the ARS to the caller (S100);

Receiving a caller's password and a receiver's telephone number by the ARS (S200);

Connecting three-way calls (S300);

Recording the call contents by the recording equipment during the call (S400);

Recording the recording file by the security server (S500);

It can provide a three-way call recording service providing method for securing evidence data comprising at least.

Hereinafter, a three-way call recording system for securing evidence according to a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of a three-way call recording system for securing evidence according to an embodiment of the present invention.

Referring to Figure 1, there is a CTI server, ARS system, recording equipment, security server, public switched telephone network, switching system.

Everything that allows interworking between a phone and a computer system is called a CTI, and the physical connection between the two systems is essential, so that applications in the computer system can track calls, handle calls, transfer calls, and call information through a phone-related system. Functions such as save.

That is, the CTI server 200 stores the caller's telephone number for the incoming call by adding the caller ID display device. In addition, the CTI server 200 performs the function of delivering the call start and call end information to the recorder problem study 300, the information on the call (caller's social security number, caller's phone number, receiver's phone number, recording time) And the like) to the recorder problem study 300.

ARS (Auto Response System) 400 performs the function of delivering the ID and other announcements that are automatically given to the caller in the form of voice during the call.

Recording equipment 600 performs a function of automatically recording and storing the voice of the caller during the call.

The security server 500 performs a function of encrypting the voice data recorded by the recording equipment because the voice content between callers is a matter that requires a secret to a third party.

Security server 500 performs the function of encrypting the recorded voice data through the idea and password.

Here, the ID is automatically assigned to the caller by the ARS 400, and the password is input by the caller by the ARS 400 through key input.

A public switched telephone network is a telephone network for a general subscription telephone service provided by a telecommunication service provider, and is a term for an existing telephone network in comparison with a public subscription type data communication network or a user-managed private communication network.

Switching system 100 is a device that provides a key role in the implementation of the integrated information communication network performs the function of the premises exchange to equalize the frequency of incoming calls for each terminal in the station to the connected incoming calls.

Recorder problem study 300 transmits the start and end of the recording command to the recording equipment 600, and performs the function of storing the recording time and the resident number and telephone number of the caller, the telephone number of the receiver.

The recorder problem study 300 receives the call start from the CTI server 200 and delivers the recording start command of the recording device 600, and receives the call end from the CTI server 200 to receive the recording end of the recording device 600 Send a recording end command.

In addition, the CTI server 200 receives the recording time, the resident number and the telephone number of the caller, and the telephone number of the receiver, and stores them together in the recorded voice data file.

2 is a flowchart by the ARS.

Referring to Figure 2, it can be seen an embodiment by the ARS.

Through a three-way call recording system to secure evidence,

Individuals can conveniently record in order to secure evidence at any time, even if there is no separate recording equipment, and the recording time, sender's social security number, telephone number, and receiver's telephone number are stored with the recording file to save the evidence of evidence. It can be further strengthened.

Claims (2)

A switching system that performs a function of connecting to an ARS and connected to an ARS for a connected call; An ARS system for delivering an automatically generated ID and recording announcement to the caller and receiving the caller's password and the recipient's telephone number; A CTI server for recognizing a telephone number of an incoming call, storing call related information, and transmitting call information; A recorder problem study that receives a recording start and end from a CTI server and transmits a recording start and end command to a recording device and stores the recording-related information together with the recorded voice data; Recording equipment to record the contents of the call according to the instruction of the recorder problem study; A security server that encrypts the recorded voice data so that only the caller who wants to record can access the recorded voice data; Three-way call recording service system for securing evidence characterized in that it comprises a. Delivering to the sender an ID generated automatically by the ARS; Receiving a sender's password and a recipient's telephone number by the ARS; Connecting three-way calls; Recording the call contents by the recording equipment during the call; Encrypting the recording file by the security server; Method for providing a three-way call recording service for securing the evidence characterized in that it comprises a.