KR20050028441A - Method and device for providing order service through member identification - Google Patents

Abstract

A method and a device for offering an order service through identification of a member shop with a member shop ID of an order terminal are provided to perform reservation/order/order status confirmation/settlement by using the order terminal, and offer the order service with selection through button manipulation by offering information related to the order to the order terminal and a member shop terminal. A member shop register(151) stores/manages the member ID and order page information, and extracts/transmits the order information page matched with the member shop ID to the order terminal. An order information manager(162) receives/transmits an order request signal including an order terminal/member shop ID from the order terminal recognizing the member shop ID corresponding to the member shop terminal to the order terminal. An order completion information manager(164) receives/transmits the order information of the order terminal to the member shop terminal and transmits the order completion information received from the member shop terminal to the order terminal. A terminal identifier(161) identifies the order or member shop terminal in order to offer the order service.

Description

Method and device for providing order service through member identification

The present invention relates to a method and apparatus for providing order service through granting a merchant identifier, and more particularly, to a method and apparatus for providing order service that can perform reservation, order, order status check, payment, etc. using an order terminal. will be.

The initial ordering method is generally performed by using a voice call or the like, or by visiting a store or a store such as a store directly on the offline. Due to the popularization of the Internet, the online ordering service is being implemented, but the existing ordering service remains at the level of simply booking an order using the internet, and additional services associated with the order are not provided. That is, according to the related art, it is troublesome to access the order management system of a branch only through a procedure in which a user inputs a contact number of a branch to be ordered (phone number, domain address, etc.).

In addition, the order method according to the prior art may not only provide menu information and price information, but also may not provide information on current waiting customers, reservation status, etc., service completion time for an order, and the like. In addition, the prior art does not provide information on the current progress of the requested order after the order is performed. In addition, according to the prior art, an order menu board or the like is provided to a customer in an offline order or service. There is a problem that the order is performed through an inconvenient procedure such as waiting in line for the application.

As described above, the prior art can only provide a simple order or reservation through on-offline, services that can provide additional services associated with the order, for example, order status check, waiting order, payment, etc. Has not provided.

The present invention has been made to solve the problems of the prior art, an object of the present invention is to provide a method and apparatus for providing an order service that can perform reservation, order, order status check, payment, etc. using the order terminal. .

Another object of the present invention is to provide a method and apparatus for providing an order service by simply selecting a button operation by providing information related to the order using the order terminal and the merchant terminal. The present invention can provide a mobility-based ordering service without the user's cumbersome input procedure by using the information extracted from the user's order terminal and the merchant terminal.

In addition, another object of the present invention is to improve the quality of service to customers by shortening the process of ordering process by providing such order service, and reduce the cost by eliminating the necessary resources such as menu board, number waiting table, etc. To provide an ordering method and apparatus that can be made.

According to an aspect of the present invention for achieving the above object, there can be provided a method for providing an order management service in the order management server combined with the order terminal and the merchant terminal.

According to a preferred embodiment, the order service providing method includes (a) at least a merchant identifier of an order terminal identifier and a merchant identifier from the order terminal that recognizes a merchant identifier corresponding to the merchant terminal by a preset method. Receiving an order request signal, (b) extracting an order information page corresponding to the merchant identifier, transmitting the extracted order page information to the ordering terminal, and (c) receiving order information from the ordering terminal Thereafter, the method may include transmitting the received order information to the affiliated store terminal, (d) receiving order completion information from the affiliated store terminal, and transmitting the order complete information to the ordering terminal.

The merchant identifier recognition method in step (a) may be performed using at least one of a direct input method, a memory extraction method, a short range communication method, and a location extraction method.

The service providing method may further include transmitting order status information corresponding to order information to the order terminal. The step of transmitting order status information includes receiving order status information from the affiliated store terminal, receiving an order status request signal from the order terminal, and extracting the order status information and transmitting the order status information to the order terminal. Receiving an order status request signal from the affiliated store terminal, requesting order status information from an affiliated store terminal corresponding to the order status request signal, receiving order state information from the affiliated store terminal, and receiving the order state information. And transmitting to the ordering terminal. The service providing method may further include transmitting order status information generated using the order information and order completion information to a display device coupled to the affiliated store terminal. The service providing method may further include transmitting a receipt confirmation message corresponding to the order information to the order terminal to confirm that the recipient is a valid recipient upon receipt of the goods, wherein the receipt confirmation message is the order management server or affiliated store. It can be generated in the terminal. In addition, when the service providing method receives a payment request signal from one of the ordering terminal and the affiliated store terminal, the payment is performed according to the order information, and the payment result information is at least one of the ordering terminal and the affiliated store terminal. The method may further include transmitting one.

According to another preferred embodiment, the method for providing an order management service in the order terminal in combination with the merchant terminal and the order management server (a) recognizing a merchant identifier corresponding to the merchant terminal in a predetermined manner, ( b) transmitting an order request signal including an order terminal identifier corresponding to the order terminal and the merchant identifier to the order management server, (c) from the order management server extracting an order information page corresponding to the merchant identifier Receiving the order page information, (d) generating order information using the order page information, and then transmitting the order generation information to the order management server, and (e) completing an order from the order management server. Receiving information.

According to another aspect of the present invention for achieving the above object, in combination with the order terminal and the merchant terminal, an order service providing apparatus for providing an order management service can be provided.

The order service providing apparatus stores and manages merchant ID and order page information corresponding to the merchant terminal, extracts an order information page corresponding to the merchant ID, and transmits the extracted order page information to the order terminal. Merchant registration unit, an order information management unit for receiving an order request signal including an order terminal identifier and the merchant identifier from the order terminal that recognizes the merchant identifier corresponding to the merchant terminal by a preset method, to the order terminal; After receiving the order information from the order terminal, the order completion information management unit for transmitting the received order information to the merchant terminal, receiving the order completion information from the merchant terminal to the order terminal and the note In order to provide a service, a terminal identification unit for identifying an ordering terminal or an affiliated store terminal may be included. The method of recognizing an affiliated store identifier in step (a) may include a direct input method, a memory extraction method, a short range communication method, and a location extraction method. Performed using at least one method, the location extraction method may further include a location extraction unit for identifying the location of the terminal and extracting the affiliated stores accordingly.

The order service providing apparatus may further include an order status information management unit for extracting order status information corresponding to the order status request signal received from the order terminal and transmitting the order status information to the order terminal. Here, the order status information manager may extract order status information corresponding to the order status request signal received from the order terminal from a database in which order status information received from the affiliated store terminal is stored in advance. The order state information management unit receives an order state request signal from the affiliated store terminal, requests order state information from an affiliated store terminal corresponding to the order state request signal, and receives order state information from the affiliated store terminal to receive the order. You can also send to the terminal.

In addition, the order service providing apparatus from the receipt confirmation information management unit for transmitting a receipt confirmation message corresponding to the order information to the order terminal, or from one of the order terminal and the merchant terminal in order to confirm that the order recipient, when receiving the goods When receiving a payment request signal, the payment may be further performed in accordance with the order information, and the payment unit for transmitting the payment result information to at least one of the order terminal and the merchant terminal.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings, and in the following description with reference to the accompanying drawings, the same or corresponding components are given the same reference numerals regardless of the reference numerals and Duplicate explanations will be omitted.

System diagram

1A and 1B are diagrams illustrating an order management system network configuration according to the present invention. The order management system according to the present invention can be implemented in local and remote systems. 1A illustrates a remote order management system, and FIG. 1B illustrates a local order management system. In the order management system according to the present invention, orders can be performed regardless of the user's location by using a remote and local order management system.

1A and 1B, the order management system according to the present invention may include an order management server 150, an order terminal 100, and an affiliated store terminal 110, and an order management server 150. ), The ordering terminal 100 and the merchant terminal 110 are coupled through the network 120.

Order terminal 100 according to the present invention refers to a terminal that can be provided with a communication service by a conventional wired or wireless, as well as a wired terminal such as a wireless terminal and a wired telephone, such as a conventional mobile phone, cellular phone, PCS, This includes all terminals, such as terminals provided at affiliated stores or preset locations, such as KIOSK terminals.

The merchant terminal 110 is coupled to the order management server 150 through a network, and is a terminal provided in the merchant, and displays information corresponding to the order information received from the order management server 150, an order status request signal, and the like. The user interface may be output to a preset user interface screen, or may be output as a voice through a speaker. And receiving information such as order confirmation information, order status information provided by the merchant, and can provide the received information to the order terminal 100 through the order management server 150. The merchant terminal 110 may be implemented as an independent device, or may be implemented in conjunction with an order, payment system, such as a card reader, POS system provided in the existing merchant.

The order management server 150 is coupled to the order terminal 100 and the merchant terminal 110 through the network 120, and extracts an identifier corresponding to the order terminal 100 and the merchant terminal 110, and thus the identifier. It is configured to perform the transmission and reception of the order-related information between the order terminal 100 and the merchant terminal 110 corresponding to the, and to provide a preset order-related additional service. The order management server 150 illustrated in FIGS. 1A and 1B is illustrated as a separate external device connected to a network, but is not necessarily limited thereto, and may be configured to be included in another device or may operate in connection with another device. It is also possible to configure to.

The network 120 may include a wired or wireless network, and the wireless network may include short-range wireless communication such as Bluetooth, wireless LAN, Home RF, IrDA, or an existing mobile communication network. The network 120-1 connecting the order terminal 100 and the order management server 150 and the network 120-2 connecting the order management server 150 and the merchant terminal 110 are wired, wireless, local area, Naturally, it can be implemented differently according to communication environment such as a dedicated network. When the network is a mobile communication network, the system may further include a base transceiver system (BTS), a base station controller (BSC), and the like, which are not shown in the figure. 1A, a local order management system in accordance with the present invention is shown. When the user visits the affiliated store, the user may receive an ordering service using the ordering terminal 100 provided in the affiliated store. Here, the terminal 100 provided in the affiliated store is a fixed terminal 100-1 provided at a predetermined place such as an entrance or a table of the affiliated store, or a mobile terminal 100-2 provided to a customer visiting the affiliated store (the mobile The terminal may be configured to be returned at the time of leaving the merchant) and a mobile terminal 100-3 such as a mobile phone possessed by the user and a terminal 100-4 such as a plug-in cradle, a battery charger, a telematics terminal, or the like. It includes. The terminals 100-1 and 100-2 provided in the affiliated stores may be configured to store an affiliated store identifier corresponding to the affiliated store in advance, and the terminals 100-3 and 100-4 possessed by the user according to the present invention. The affiliated store may be recognized by an affiliated store identification method and an order may be performed by a preset method (see FIG. 4).

And FIG. 1B, shown in a remote order management system. According to the present invention, even if the merchant does not enter, it is possible to perform a predetermined order remotely. That is, the user may acquire a merchant ID using a predetermined pamphlet, menu board, catalog, business card, etc., and may receive a predetermined order service using the acquired merchant ID. For example, an affiliated store code printed on a pamphlet or the like may be input, or the affiliated store identifier may be recognized using a barcode reader provided in the terminals 100-5 and 100-6. For example, when an ordering terminal recognizes a merchant by a photographing method, a dedicated socket, or an insertion cradle of a plug-in type (for example, a battery charger, a driving cradle for a telematics terminal, etc.), the affiliated store's URL or ID may be used. Information such as can be called up.

2a and 2b is a view showing the configuration of the order management server, order terminal and merchant terminal in a preferred embodiment of the present invention.

The present invention may include an order management server 150, the merchant terminal 110 or the order terminal 100, hereinafter, the order management server 150 or merchant terminal 110 to provide an order service to provide an order service This is called a device.

First, referring to FIG. 2A, the order management server 150 according to the present invention includes a merchant registration unit 151, an order management unit 160, a customer management unit 154, or a payment settlement unit 153. The additional service provider 157 may be further included. Here, the order manager 160 may include a terminal identifier 161, an order information manager 162, an order status information manager 163, or an order completion information manager 164. And store and manage merchant ID and order page information corresponding to the merchant terminal, extract order information pages corresponding to the merchant ID, and transmit the extracted order page information to the order terminal.

The order management unit 160 performs a function of overall management of the order service provided by the present invention. The terminal identification unit 161 may identify the order terminal and the merchant terminal using a terminal identifier to provide the order service.

The order information management unit 162 may receive an order request signal including an order terminal identifier and an affiliate store identifier from the order terminal that recognizes an affiliate store identifier corresponding to the affiliate store terminal in a preset manner, and transmit the order request signal to the order terminal. have. Here, the order information management unit 162 may further include a function of receiving an order confirmation message from the affiliated store terminal and transmitting the order confirmation message to the order terminal.

After receiving the order information from the order terminal, the order completion information manager 164 may transmit the received order information to the affiliated store terminal, receive order completion information from the affiliated store terminal, and transmit the order information to the order terminal. .

The order status information management unit 163 receives the order status request signal from the merchant terminal, requests order status information from the merchant terminal corresponding to the order status request signal, and receives the order status information from the merchant terminal. It can transmit to the order terminal.

Although not shown in the drawing, the order management unit 160 may further include a receipt confirmation information management unit for managing a receipt confirmation signal for confirming the identity when the goods of the order are received.

The customer management unit 154 includes an affiliated store management unit 155 and a user management unit 156, and manages and stores overall data storage, statistics, performance, etc. on basic information of the merchant and the user, order history, sales amount, order date and time, and the like. And update.

The additional service providing unit 157 may provide various additional services such as point providing and event providing based on the customer information calculated by the customer managing unit 154.

The payment settlement unit 153 performs a function of paying for the order history, and the payment settlement unit 153 charges the payment for the order details by adding the charge to the mobile carrier or using a separate payment method. It is configured to be able to, and may be configured in conjunction with the Payment Gateway (Payment Gateway).

2B, the configuration of the ordering terminal 100 and the affiliated store terminal 110 is illustrated.

The order terminal 100 according to the present invention includes an affiliated store identifier recognizer 101 or an order related signal generator 102. The affiliated store identifier recognizer 101 may identify the affiliated store in a preset manner according to the present invention (see FIG. 4).

In this case, the order-related request signal generator 102 may include an order request signal generator 103 for generating an order request signal, an order status request signal generator 105 for generating an order status request signal, and a payment request signal. It is configured to include a payment request signal generation unit 107 and the like for generating.

The merchant terminal 110 generates order confirmation information generation unit 111 for generating order confirmation information, order state information generation unit 113 for generating order status information, and order completion information generation for generating order completion information. The unit 115 and the additional information generating unit 117 for generating the waiting sequence number, the order completion scheduled time and the like.

Here, the order management server 150 and the affiliated store terminal 110 have been described based on the case where they are implemented as separate devices, but the order management server 150 and the affiliated store terminal 110 may be implemented as one device. Of course it is.

Full service procedure

3 is a diagram showing the overall service procedure according to a preferred embodiment of the present invention.

The order procedure according to the present invention comprises a registration step, merchant recognition step, order step, order status check step, receipt and payment step. The object of the order service according to the present invention is applicable to food, goods and goods, services, financial services, courier services, and the like. Hereinafter, the service object will be collectively referred to as a product.

Hereinafter, the entire procedure of the order management system according to the present invention will be described with reference to FIG. First, it is preferable that the affiliate store to provide the order management service registers the predetermined order page information and the affiliated store information with the order management server 150 in step S310. Through such a registration step, the order management server 150 grants a merchant code corresponding to a registered merchant according to a preset merchant code granting scheme. The affiliated store code performs a function as an identifier for identifying an affiliated store, and it is natural that the affiliated store code can be variously assigned based on region, registration order, or business type of the affiliated store. Hereinafter, a code for identifying the affiliate store regardless of the form of the affiliate store code will be referred to as an affiliate store identifier.

And in step S320, the order terminal 100 recognizes the merchant ID of the merchant to be ordered by a preset method, and, according to the present invention, the recognition step of the merchant code may be performed by a plurality of preset methods. In the order step of step S330, when the order terminal 100 transmits an order request signal to the affiliated store terminal 110, the order management server extracts order page information corresponding to the affiliated store to the order terminal. By transmitting, the user can perform an order with reference to the order page information. The affiliated store terminal 110 outputs the received order information in real time, and the output form of the order information may be output in a visual and audio manner (see FIG. 6).

In the order status check step of step S340, the order terminal 100 may check the order status for goods, food, and the like, which have been ordered (see FIGS. 7A and 7B).

And in the receiving and payment step of step S350, the user of the order terminal 100 can receive the ordered goods through the identity verification procedure, etc., by paying for this, the order service procedure according to the present invention is completed (See FIG. 8). In addition, referring to the entire flowchart, although the payment step is described to be performed at the end, it is obvious that the payment step may be configured after the order step.

Merchant Recognition Stage

4 is a flowchart illustrating an affiliated store recognition procedure according to a preferred embodiment of the present invention, and FIGS. 5A to 5D illustrate a recognition method according to a preferred embodiment of the present invention.

The affiliated store according to the present invention is provided with a predetermined affiliated store terminal 110, and the affiliated store identifier corresponding to each affiliated store and the affiliated store terminal 110 is given. The affiliated store identifier may be given according to criteria of region, industry type, etc., and may be given hierarchically. In addition, order page information corresponding to the affiliated store terminal 110 is registered in advance in the order management server 150. In this state, when the user operates the order terminal 100 to perform an order to a desired affiliate store, a procedure of recognizing an affiliate store identifier corresponding to the affiliate store must be preceded.

Hereinafter, referring to FIG. 4A, a method for recognizing a merchant ID according to a preferred embodiment of the present invention is as follows.

In operation S410, the order terminal 100 determines a method of recognizing an affiliated store identifier. The determination time of the recognition method may be performed at the time of an order request or may specify an optional method of recognizing an affiliated store identifier in advance.

When requesting an order to the affiliated store remotely or when a user who enters the affiliated request requests an order, the order terminal 100 according to the present invention may recognize the affiliated store identifier by various methods as shown in Table 1 below. have.

Explanation Merchant identifier printed on advertising pamphlets or restaurant signs Store merchant IDs for each affiliate in the memory device included in the terminal Recognizing Merchant Identifiers Through Local Area Communication Ordering terminal recognizes affiliate ID through remote communication with base station of mobile carrier

According to the affiliated store recognition method, the order terminal 100 or the order management server 150 may recognize an identifier corresponding to the affiliated store to request an order. First, according to the direct input method of step S420-1, the order terminal The merchant identifier may be obtained by means of receiving, by the user, the merchant identifier recognized by the user of 100.

According to the memory extraction method of step S420-2, the affiliate store identifier for each affiliate store is stored in the memory device included in the terminal, and the affiliate store identifier can be recognized by selecting the affiliate store identifier with reference to the memory. The memory may be stored and provided in a separate physical storage device that may be included in the terminal itself or inserted into or detached from the terminal. In this case, it is obvious that the affiliated store may be configured to conveniently recognize the affiliated store by using a hotkey corresponding to the affiliated store identifier.

And according to the short-range communication method of step S420-3, it can be configured to recognize the merchant identifier only by the near field communication of the ordering terminal 100, without the cumbersome procedure of selecting the merchant identifier by the user. Here, the near field communication method may include a method such as infrared communication, Bluetooth, barcode recognition. According to the telecommunication method of step S420-4, the affiliated store identifier may be recognized through mobile telecommunication with a mobile communication company, rather than a device provided in the affiliated store. In the present invention, the telecommunication scheme is configured to identify the location of the ordering terminal 100, recognize the affiliate store corresponding to the location of the ordering terminal 100, and recognize the affiliate store identifier. The location recognition method of the order terminal 100 may be performed using a cell location or LBS, GPS information, etc., which is an existing location recognition method, and compared with the location information of the affiliated store which is obtained and stored in the registration step in advance. And, to recognize the merchant identifier.

After the merchant identifier recognition procedure, the terminal is configured to transmit an order request signal including the identifier of the order terminal 100 and the merchant identifier to the order management server 150 in step S430. Here, when using the telecommunication method including the location tracking method, since the order management server 150 already recognizes the merchant identifier, it is natural that the order request signal does not need to include the merchant identifier.

Hereinafter, the affiliated store recognition method according to the present invention will be described in detail with reference to FIGS. 5A to 5E.

5A illustrates a direct input method according to the present invention. As illustrated in FIG. 5A, a merchant ID may be obtained by receiving a merchant ID described in a business card, brochure, or signage.

5B is a diagram illustrating a memory extraction method according to the present invention. By entering the merchant name, merchant phone number and the like described as shown in Figure 5b, it can be extracted directly from the inside of the terminal. Here, the search terms as described above may be transmitted to the order management server 150, and may be configured to extract the affiliate store identifier previously stored in the order management server 150.

5C and 5D are diagrams illustrating an affiliate store identifier extraction method according to a short range extraction method. As shown in FIG. 5C, a merchant code may be recognized by recognizing a barcode printed on a pamphlet, an entrance, a front door, or the like, and as illustrated in FIG. Here, the affiliated store identification device may be provided as a separate device or included in the affiliated store terminal 110.

As shown in FIG. 5E, the location of the affiliated store terminal 110 may be recognized through communication with the affiliated store terminal 110, and the affiliated store corresponding to the location may be extracted and recognized. Since the merchant terminal 110 location recognition technology is apparent to those skilled in the art, a detailed description thereof will be omitted.

The merchant identifier generated through the recognition procedure as described above is included in the order request information together with the terminal identifier and transmitted to the order management server 150.

Order step

6A is a flow chart illustrating ordering steps in accordance with a preferred embodiment of the present invention.

In operation S610, the order management server 150 receives an order request signal including the terminal identifier. The order request signal may further include a merchant ID. In step S620, the order management server 150 receiving the order request signal extracts a terminal identifier or a merchant identifier. Here, when the order request signal includes an affiliate store identifier, the affiliate store number may be identified from the order request signal, and in other cases, the affiliate store identifier may be extracted using a terminal location, an affiliate store phone number, and the like. In S630, the order management server 150 extracts order page information corresponding to the affiliated store identifier and transmits the order page information extracted in step S640 to a terminal corresponding to the terminal identifier. According to the present invention, in addition to the order page information, it is possible to provide a separate point according to the order, for example, the merchant propagation screen, page or coupon, vouchers, points accumulated points, screens related to recommendation products, etc. when connecting It can be configured to be capable of simultaneous delivery.

When the terminal displays the order page information, the user may order the desired item by referring to the order page information displayed on the terminal. In step S650, the order terminal 100 generates order information corresponding to the button selection signal operated by the user with reference to the order page information, and transmits the order information generated in step S660 to the order management server 150.

In step S670, the order management server 150 stores the received order information and is configured to transmit the order information to the affiliated store terminal 110 corresponding to the affiliated store identifier. In this case, when the order request is performed as described above, the order information transmitted is received through the affiliated store terminal 110, and the affiliated store terminal 110 may be configured to transmit a confirmation message. For example, the merchant terminal 110 selects and confirms a food order, a service order window called by an identification phone number or a code, and retransmits it. That is, the transmission data may be registered in the central management system or the branch management server of the target company, and entered in the management window of the clerk, and may be configured to resend the menu confirmation message to the applicant as a short text message. In this case, the confirmation message may be not only to confirm the order information, but also to transmit a message informing the customer's order in the food, bank, etc. ordered from the branch when the order is requested. And when the order request may be configured to provide additional information, such as currently pending orders, order completion time.

Order status check step

7A and 7B are flowcharts illustrating an order status checking step according to a preferred embodiment of the present invention.

According to the present invention, it is possible to check the order status in real time, to send the order status confirmation message through the operation of the terminal according to the present invention, and to send the order status information for the order status confirmation message in real time It is composed. Of course, such a configuration can be implemented in the following two embodiments. According to the first embodiment, the order status information is input to all order information, and the user can input the order information of the user in real time. And according to the second embodiment, it can be configured to request only information on the requested order status and to provide the order status information.

Hereinafter, a first embodiment of the order status check step will be described with reference to FIG. 7A.

In step S700, when order status information is received from the affiliated store terminal 100, in step S705, the order status information is stored. In step S710, when the order status request signal is received from the order terminal 100, in step S715, the terminal identifier included in the order status request signal is extracted, and a merchant ID corresponding to the terminal identifier is extracted. In S720, the order management server 150 is configured to extract the order status information corresponding to the terminal identifier, and then transmit the order status information extracted in step S725 to the order terminal 100. Through these steps, you can check the progress of the current order. (In cooking, in processing, in packaging, etc.)

Next, a second embodiment of the order status checking step will be described with reference to FIG. 7B.

In step S750, when the order status request signal is received from the order terminal 100, in step S755, the terminal identifier included in the order status request signal is extracted, and the merchant identifier corresponding to the terminal identifier is extracted.

In operation S760, the order management server 150 transmits an order status request signal including the terminal identifier to the affiliated store terminal 110. In step S765, the merchant terminal 110 generates order status information corresponding to the terminal. For example, if the message, Please enter the order status information for the order number from the order management server 150, the employee in charge may be configured to enter the order status information.

In step S770, the generated order status information is configured to transmit to the order terminal 100.

Here, the order state information is described in the case of transmitting only to the order terminal, but may be provided not only through each order terminal, but also through a display device such as an electronic board provided in the affiliated store, the parking window of the affiliated store. In such a case, the order status information may not provide progress status information of individual order products, but may provide overall order status information, for example, the number of waiting people, waiting time, reservation status, and products sold in the current day. will be.

Receipt and payment steps

8 is a view showing a receiving and payment step according to a preferred embodiment of the present invention.

Receiving and payment step according to the present invention can also be performed in various ways corresponding to the configuration and operation of the system. Hereinafter, the payment and receipt steps according to the present invention will be described in detail with reference to FIG. 8. When the provision procedure for the ordered product is completed, in step S800, the affiliated store terminal 110 generates order completion information. In step S805, the completion information is transmitted to the order terminal 100 through the order management server 150. By receiving the order completion information in the order terminal 100 according to the type of service, there may be a service that does not need a separate post procedure, there may be a case that a procedure such as receipt, inspection and the like.

In this case, when other procedures, such as receipt of goods, are required, a separate goods receiver confirmation procedure received by the order terminal 100 may be required. The recipient confirmation procedure according to the present invention is configured to provide separate confirmation information sent to the recipient, and the receipt confirmation information may be made through a separate transmission procedure or may be transmitted together with other information.

In such a case, in step S810, the order management server generates receipt confirmation information, and in step S815, it is configured to transmit the generated information to the order terminal and the merchant terminal. Here, although the receipt confirmation information is configured to be generated in the order management server, the receipt confirmation merchant terminal may of course be configured to generate. For example, when receiving food, services, etc., the receipt confirmation information may be used in the identity verification process, and when receiving a proxy, a password input procedure or the like may be included in the order terminal or the merchant terminal in order to strengthen the identity verification process. Can be configured.

Hereinafter, the payment step according to the present invention will be described, the payment step according to the present invention may be made in two cases as follows.

First, referring to the first embodiment, in step S830, the order terminal 100 transmits the payment request information to the order management server 150, and in step S835, the order management server 150 transmits the payment request information to the product. It may be configured to pay the corresponding price, and transmit the payment completion information to the order terminal 100 or the merchant terminal 110 in step S840.

If the payment procedure according to the second embodiment is described, the merchant terminal 110 transmits the payment request information to the order management server 150 in step S860. In step S865, the order management server 150 transmits the payment request information. The payment corresponding to the product using the, and may be configured to transmit the payment completion information to the order terminal 100 or the merchant terminal 110 in step S870.

As described above, the present invention can provide an ordering service capable of performing a reservation, ordering, order status check, payment, etc. using an ordering terminal and an affiliated store terminal provided at an affiliated store. That is, in the service space including online and offline, the customer may conveniently receive various order services by accessing the order management server through an order terminal such as a mobile terminal. The user can be provided with the ordering service by simply selecting a button. In addition, the present invention can increase the customer satisfaction by shortening the process for customers to apply for and order services in the existing physical space

In addition, the present invention can improve the quality of service to customers by shortening the process of ordering process by calling such an order service provision, and can reduce costs by eliminating necessary resources such as menu board, number waiting table and the like. . In other words, by digitizing the relevant existing required resources, such as service order menu board, waiting number table, etc. provided in the offline space, it is possible to reduce waste. That is, by providing a merchant identifier and matching information, URL, etc. corresponding to the identifier, it is possible to provide a differentiated service corresponding to a specific space, a company, a situation, and a time. In addition, in the case of the merchant providing the service, the waiting order table, the menu board, and the event related information can be provided at no additional cost, and the competitiveness in terms of service satisfaction and cost can be improved. Although described with reference to the preferred embodiment, it will be understood that this is for the understanding of the invention and not for the limitation thereof. In addition, it will be understood by those skilled in the art that the present invention may be variously modified and changed without departing from the spirit and scope of the present invention as set forth in the claims below.

1A and 1B are views showing the configuration of an order management system network according to a preferred embodiment of the present invention.

2A and 2B are views showing the configuration of the order management server, mobile terminal and merchant terminal in a preferred embodiment of the present invention.

3 is a flow chart showing the overall service procedure according to a preferred embodiment of the present invention.

Figure 4 is a flow chart showing a merchant recognition step according to a preferred embodiment of the present invention.

5A to 5E are diagrams illustrating a method for recognizing a merchant ID according to a preferred embodiment of the present invention.

6 is a flow chart showing ordering steps in accordance with a preferred embodiment of the present invention.

7A and 7B are flowcharts illustrating order status checking steps according to a preferred embodiment of the present invention.

8 is a flow chart showing the receiving and payment step according to a preferred embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

100: terminal

110: merchant terminal

120: network

150: order management server

151: Merchant Register

153: payment settlement

154: customer care department

157: additional service provider

160: order management

161: terminal identification unit

162: Order Information Management Department

163: Order status information management unit

164: order completion information management

Claims (18)

In the method for providing order management service in the order management server combined with the order terminal and the merchant terminal, (a) receiving an order request signal including at least one of an order terminal identifier and a merchant identifier from the order terminal that recognizes a merchant identifier corresponding to the merchant terminal in a preset manner; (b) extracting an order information page corresponding to the affiliated store identifier and transmitting the extracted order page information to the order terminal; And (c) after receiving the order information from the order terminal, transmitting the received order information to the affiliated store terminal; (d) receiving order completion information from the merchant terminal and transmitting the order completion information to the order terminal; Order service providing method comprising a. The method of claim 1, Merchant identification recognition method in the step (a), A method of providing an order service, characterized in that performed using at least one of a direct input method, a memory extraction method, a short range communication method, and a location extraction method. The method of claim 1, (e) transmitting order status information corresponding to order information to the order terminal; Order service providing method characterized in that it further comprises. The method of claim 3, In step (e), Receiving order status information from the affiliated store terminal; Receiving an order status request signal from the order terminal; And Extracting the order state information and transmitting the order state information to the order terminal; Order service providing method comprising a. The method of claim 3, In step (e), Receiving an order status request signal from the affiliated store terminal; Requesting order status information from an affiliated store terminal corresponding to the order status request signal; Receiving order status information from the affiliated store terminal; And Transmitting the order status information to the order terminal; Order service providing method comprising a. The method of claim 1, Transmitting order status information generated using the order information and order completion information to a display device coupled to the affiliated store terminal; Order service providing method comprising a. The method of claim 1, Upon receipt of goods, to confirm receipt of a legitimate recipient, further comprising the step of sending a receipt confirmation message corresponding to the order information to the order terminal, wherein the receipt confirmation message is characterized in that generated in the order management server or merchant terminal Order service delivery method. The method of claim 1, When the payment request signal is received from one of the ordering terminal and the affiliated store terminal, performing a payment in accordance with the order information and transmitting the payment result information to at least one of the ordering terminal and the affiliated store terminal. Order service providing method characterized in that it further comprises. In the method of providing an order management service in the order terminal in combination with the merchant terminal and the order management server, (a) recognizing a merchant ID corresponding to the affiliated store terminal in a preset manner; (b) transmitting an order request signal including an order terminal identifier corresponding to the order terminal and the affiliated store identifier to the order management server; (c) receiving the order page information from the order management server that extracts the order information page corresponding to the affiliated store identifier; (d) generating order information using the order page information, and then transmitting the order generation information to the order management server; And (e) receiving order completion information from the order management server; Order service providing method comprising a. The method of claim 9, Merchant identification recognition method in the step (a), A method of providing an order service, characterized in that performed using at least one of a direct input method, a memory extraction method, a short range communication method, and a location extraction method. The method of claim 9, (f) receiving a goods receipt confirmation message corresponding to the order information from the order management server, in order to confirm that the person is a legitimate recipient upon receipt of the goods, wherein the receipt confirmation message is the order service providing device or merchant terminal Order service providing method characterized in that it is generated from. In combination with an order terminal and a merchant terminal, an order service providing apparatus for providing an order management service, An affiliate store registration unit configured to store and manage affiliate store identifier and order page information corresponding to the affiliate store terminal, extract order information pages corresponding to the affiliate store identifier, and transmit the extracted order page information to the order terminal; An order information management unit for receiving an order request signal including an order terminal identifier and an affiliated store identifier from the ordering terminal that recognizes an affiliated store identifier corresponding to the affiliated store terminal in a preset manner, and transmitting the order request signal to the ordering terminal; An order completion information management unit for receiving the order information from the order terminal, transmitting the received order information to the affiliated store terminal, receiving order completion information from the affiliated store terminal, and transmitting the order complete information to the order terminal; And Terminal identification unit for identifying the order terminal or merchant terminal in order to provide the order service Order service providing apparatus comprising a. The method of claim 12, The method of recognizing an affiliated store identifier in step (a) is performed using at least one of a direct input method, a memory extraction method, a short-range communication method, and a location extraction method, and identify the location of the terminal in the location extraction method. The apparatus for providing an order service according to claim 1, further comprising a location extracting unit for extracting the affiliated store. The method of claim 12, And order status information management unit for extracting order status information corresponding to the order status request signal received from the order terminal and transmitting the order status information to the order terminal. The method of claim 14, The order state information management unit, And order status information corresponding to the order status request signal received from the order terminal from a database in which the order status information received from the merchant terminal is stored in advance. The method of claim 14, The order state information management unit, After receiving the order status request signal from the merchant terminal, requesting the order status information from the merchant terminal corresponding to the order status request signal, and receives the order status information from the merchant terminal to transmit to the order terminal Order service providing device. The method of claim 12, The order service providing apparatus Receipt confirmation information management unit for transmitting a receipt confirmation message corresponding to the order information to the ordering terminal to confirm that the recipient is a legitimate recipient upon receipt of the goods Order service providing apparatus further comprising a. The method of claim 12, The order service providing apparatus, When the payment request signal is received from one of the order terminal and the merchant terminal, the payment unit performs payment according to the order information and transmits the payment result information to at least one of the order terminal and the merchant terminal. Order service providing apparatus further comprising a.