KR20020031245A - A method for real time fax service in audio response system(ARS) and a system thereof - Google Patents

Abstract

PURPOSE: A real-time facsimile transmission service method in an automatic response system and an apparatus therefor are provided to instantly transmit desired information to a calling facsimile in real time when a client selects that desired information is received to the facsimile after receiving desired information using the automatic response system. CONSTITUTION: After a client connects to an automatic response system(310), a real-time facsimile transmission server instructs the client to input a service code corresponding to a service for providing desired information(320). If the client inputs the service code, the real-time facsimile transmission server judges whether the client wants the receipt of a facsimile(330). If the client wants the receipt of the facsimile, the real-time facsimile transmission server judges whether a used telephone is able to receive the facsimile(340). If the used telephone is able to receive the facsimile, the real-time facsimile transmission server instructs the client to input a facsimile start command(360). If the client inputs the facsimile start command, the real-time facsimile transmission server transmits the facsimile(370).

Description

A method for real time fax service and apparatus therefor in an automatic answering system

The present invention relates to a method and apparatus for faxing information desired by a customer in an answering machine, and more particularly, information desired by a customer when using an answering machine using a telephone capable of receiving a fax. After confirming the method and apparatus for sending a fax to the phone you are using.

In the conventional fax transmission service, if a customer who uses an answering machine wants to receive a fax, after confirming the information, enter a fax number to receive and hang up and wait for about 1 to 3 minutes. Since the method was used, there was a problem in that transmission was impossible when the fax designated by the customer was in use, and there was a problem in that a cost was generated because the fax was sent at the expense of the bank to the fax number entered by the customer.

The present invention has been made to solve such a problem, and an object of the present invention is to use an automatic answering system when a customer makes a phone call when a customer who wants to receive a fax uses a telephone that can receive a fax instead of a regular phone. If you choose to receive the information you want to know by fax after receiving the information you want to provide a method and apparatus to be immediately sent to the fax in real time call.

1 shows a fax transmission system according to an embodiment of the present invention.

2 is a diagram showing the detailed structure of a real-time fax transmission server according to an embodiment of the present invention.

3 is a flowchart illustrating a real-time fax transmission service method according to an embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 shows a fax transmission system according to an embodiment of the present invention.

As shown in FIG. 1, a fax transmission system according to an embodiment of the present invention includes a customer interface 150 and a real-time fax transmission server 100.

The customer interface 150 may be connected to the real-time fax transmission server through a general telephone, a fax combined phone, an Internet phone, mobile communication (mobile phone, PCS, IMT 2000, etc.), satellite communication, and the like.

The real-time fax transmission server 100 is a device that performs a core function of a fax transmission service, and performs not only a function of transmitting a fax but also an answering service.

2 is a diagram showing the detailed structure of a real-time fax transmission server 100 according to an embodiment of the present invention.

As shown in FIG. 2, the real-time fax transmission server 100 includes a plurality of modules that form detailed functions of the real-time fax transmission server, a database unit 280 provided for performing the modules, and the modules. And a central processing unit 250, which is connected to the customer interface 150 through the interface 260.

The module outputs a service code input unit 210 which performs a function of receiving a service code from a customer, a request content inquiry unit 220 which performs a function of inquiring a service content requested by a customer, and a service content requested by a customer. Request content output unit 230 for performing a function to perform, and a fax transmission unit 240 for performing a function for transmitting a fax to the customer if the customer wants.

The types of services provided to customers include transfer transaction confirmation, deposit and withdrawal transaction history, exchange rate inquiry, credit card payment check, credit card fax service, and stock information.

The database unit 280 stores an exchange rate information database 281 for storing and managing information on exchange rates, a card usage history database 282 for storing and managing information on card usage history, and information on transfer transaction history. Transfer transaction database (283) for managing and managing information, deposit and withdrawal history database (284) for storing and managing information on customer's deposit and withdrawal history, and fax usage history database (286) for storing and managing information on customer's fax usage history. Include.

3 is a flowchart illustrating a real-time fax transmission service method according to an embodiment of the present invention.

Customers who want to know the details of transfer transactions, deposit and withdrawal transactions, exchange rate fluctuations, credit card usage history, etc., can use the automated telephone system (including fax telephones, Internet phones, mobile phones, satellite communications, etc.) (Step 310).

After the customer accesses the answering machine, the real-time fax transmission server 100 allows the customer to input a service code corresponding to a service providing information to be known (step 320).

The service code input may be performed by clicking a button on the phone, and may allow a customer to say a certain voice, for example, numbers 1, 2, 3, or the like, and analyze the voice to receive a service code. have.

When the customer enters the service code, the real-time fax transmission server 100 determines whether the customer wants to receive a fax (step 330).

The reception of the fax may be determined by clicking a button on the telephone, and the customer may receive a certain voice, for example, “yes” or “no”, and analyze the voice to determine whether the customer has received the fax. You may.

If it is determined that the customer does not want to receive the fax by determining whether the customer wants to receive the fax, the use of the answering machine is terminated.

If it is determined that the customer wants to receive the fax, it is again determined whether the telephone being used by the customer can receive the fax while using the answering machine (step 340).

Determining whether the fax can be received may be made by clicking a button on the telephone, and allowing the customer to answer a certain voice such as "yes" or "no" and analyze the voice to determine whether the customer can receive the fax. You can also judge.

Determine if the telephone you are using can receive faxes, and if you determine that the telephone you are using cannot receive faxes, ask the customer to enter the fax number you wish to receive the fax on ( Step 350). Entering a fax number the customer can receive ends the use of the answering machine.

On the other hand, if it is determined that the telephone being used by the customer can receive the fax, the customer is asked to enter a fax start command (step 360).

The fax start command input may be performed by clicking a button of a telephone, or may allow a customer to make a response such as "send fax" and analyze the voice to determine whether to start the fax.

If the customer enters a fax start command, the real-time fax transmission server 100 transmits the fax (step 370). Ends the use of the answering machine.

Although the present invention has been described through embodiments of providing information in a bank, this does not mean that the present invention is limited to these embodiments. It is apparent to those skilled in the art that the present invention can be used in a variety of areas using information from banks as well as automated answering systems.

According to the present invention as described above, the time required to receive a fax is saved, and the reception impossible due to the use of the fax does not occur, and since the line is already connected, there is no possibility of a connection failure with the received fax, resulting in transmission error I never do that. In addition, banks do not have to pay the cost of sending faxes.

Claims (5)

A real-time fax transmission server that performs a real-time fax transmission service, one or more customer interfaces connected to the real-time fax transmission server, The real-time fax transmission server, A service code input unit performing a function of receiving a service code from a customer; A request contents inquiry unit which performs a function of inquiring service contents requested by a customer; A request contents output unit which performs a function of outputting service contents requested by a customer; Fax transmission unit for sending faxes to customers in real time Real-time fax transmission service device comprising a. Regarding a service method for faxing information desired by a customer in real time, Receiving, by the real-time fax transmission server, a service code from a customer; Determining, by the real-time fax transmission server, whether a customer wants to receive a fax; If it is determined that the customer wants to receive a fax, the real-time fax transmission server determining whether the telephone being used by the customer can receive the fax; If it is determined that the telephone used by the client is capable of receiving a fax, the real-time fax transmission server transmits the information desired by the client to the telephone of the telephone of the client. Real-time fax transmission service method comprising a. The method of claim 2, A telephone capable of receiving a fax is a real-time fax transmission service method, characterized in that the combined telephone, Internet phone, mobile communication, and satellite communication. The method of claim 2, wherein the customer's service code input, whether the customer's fax is received, and whether or not the telephone being used by the customer can receive the fax is determined by a button input by the customer. Service method. 3. The real-time fax according to claim 2, wherein the customer's service code input, whether the customer's fax is received, and whether the telephone being used by the customer can receive the fax are determined by the voice command input by the customer. Transport service method.