KR20010107215A - Purchasing Method through Internet-Phone to the server Installed with Voice recognition and Caller Location Finding Function - Google Patents

Abstract

According to the present invention, a customer inputs purchase information by voice through a telephone-Internet phone dial-up using a server having a voice recognition function and a program having a function of calling a call origination location tracking device and a function of identifying a customer's location information. Run a speech recognition program to convert the customer's order into textual content, compare it with the list data stored in the server's database, and if there is a list of list data that matches the order's content, The following detailed list is read from the server database, and voiced out the detailed lists to the customer so that the customer can voice input one of the detailed lists, and the detailed list corresponding to the selected list is spoken to the customer. To allow customers to select lists by voice Repeat the lock output and voice input until the final item is determined, store the customer's order in the database of the server if the final item is determined by the customer, and run the call origination tracking program to deliver the purchased item. Identify the customer's current location, store the identified address in the delivery address database, query the server's database for the item supplier closest to the delivery address, and send it to the computer of the goods supplier's computer when the inquiry is complete The present invention relates to a purchase method using a telephone-internet phone equipped with a voice recognition function server and a call origination location tracking device for outputting contents and delivery addresses of customer orders through means.

In particular, the present invention provides a call access means for connecting a customer and a server of a purchasing company when a customer attempts to access a telephone-Internet phone, and if the call access means is successfully performed, a call origination location tracking program is operated to perform a call with a location of the customer. A call origination location tracking means for grasping an address, a voice recognition means for analyzing a voice signal extracted from a voice electrical signal of a customer input through the telephone-Internet phone, and converting a content of the voice signal into a text; Text list output from the voice recognition means and the list data stored in the item list data storage means of the server, and if the comparison result is matched, the detailed list output to the customer by voice output via telephone-Internet phone Sudan, where the call originator tracks the customer's location and tells the customer Confirm that you wish to deliver the goods to the location and, if the customer agrees, store the customer's address information in a database, or if the call origination tracking program fails to locate the customer and the customer requests delivery of the goods to another location. Shipping address storage means for requesting the customer's location information input, converting the voice input customer's address into text, and storing the addressed address text in the shipping address database, and when the customer's order processing is completed. It consists of a server that contains a program that includes a means of sending an order to a customer's computer located near the shipping address to send the customer's order and shipping address by means of a delivery method such as e-mail or memo note. .

Therefore, the present invention enables a customer to purchase goods by voice using a telephone-Internet phone, so that a user can call at a local call rate using a single telephone number anywhere in the country without burdening a telephone fee, and has a voice recognition function. It receives the customer's order by voice from the server having the voice, stores the order contents, and provides a convenient service to the customer by automatically grasping the location to send the goods by the outgoing call location tracking program.

Description

Purchasing Method through Internet-Phone to the server Installed with Voice recognition and Caller Location Finding Function}

The present invention allows a customer to order goods by voice using a telephone-Internet phone by using a server having a voice recognition function, and the call delivery location tracking device to identify the call location of the customer by determining the location of the goods delivery. The present invention relates to a purchase method using an Internet-phone equipped with a server for automatically recognizing a voice and a call origination location tracking device. In particular, a product is classified into a tree structure by dividing the merchandise of a vendor by a list. This detail item can be selected by list, the list classification contents are output to the customer by voice, the input list contents of the customer are input by voice, converted into text, and the converted text is compared with the list when the final item is selected. You will be able to order goods interactively until the last purchase. The location tracking device locates the customer's call, stores the customer's address information in the database if the customer wants to deliver the item to the current call location, and sends the customer's order details to the goods supplier located near the customer's address. And ordering and selling of goods using an internet-phone providing address information.

In the conventional method of purchasing a product, a product is purchased by a customer accessing a web page of a seller through the Internet, recording the purchase contents as text on a web page of the product purchase form, and submitting the purchase contents through the Internet. have.

In addition, the method of ordering goods using a telephone has already been used, but there is a difference in using internet technology from the method using an internet-phone, and the method of using a conventional telephone increases the call charge by a long distance call, The use of multiple phone numbers in different regions gives customers uncomfortable inconveniences. Therefore, the present invention uses the Internet-phone, so that it is possible to be connected to the purchaser as the same phone number anywhere with a local call rate to provide customers with low call rates and convenient phone numbers.

In addition, there is no method of ordering and selling goods on the Internet using a method of determining a delivery location of goods by using a call origination tracking device that locates a customer on the Internet.

Accordingly, the present invention is derived to solve the above problems, the present invention is to recognize the contents of the purchase items the customer inputs using the phone-Internet phone in the purchase server with a voice recognition function, various purchases Stores the item type as a tree structure in the database, and when a customer sends a call request request to an Internet phone service bureau using a telephone, an incoming call is received from a purchaser's server through the Internet, and the server requests an internet phone call. Open the server's connection port for the call connection. When the call is connected, the detailed list contents are voiced out to assist the customer in purchasing the item so that the customer can select from the list contents and repeat until the final product is determined. In addition, when the call connection is made, the call origination tracking device is activated to determine the customer's location information, and when the goods order is completed, the product is delivered to the customer's current location as determined by the call origination tracking device. If the customer wants to deliver the goods to the current address, and stores the output address of the customer identified by the call origination tracking device as the delivery address information, the customer requests delivery of the goods to another address, or the call origination tracking device is If the customer's location is unsuccessful, ask the customer to enter the delivery location of the goods by voice. If the customer enters the address, the customer converts it to text and stores it as delivery address information. The content and location of the delivery of the goods via the Internet or other means of information And with a voice recognition server and call origination location tracking device that forwards Internet - it aims to provide the purchase method using the phone.

In order to achieve the above object, in one embodiment of the present invention, when there is a call signal sent from a telephone to an Internet service station, a server of a purchaser performs a call connection, and provides a list of sales items to a voice by a customer. If the item containing the purchased item is input by voice, the item is stored in a tree structure on the server, and then the list data is voiced out to the customer to select the next item list including the customer's desired item. Repeat voice output and voice input until it is lost.

In order to achieve the above object, according to an embodiment of the present invention, when a customer attempts to access a telephone-Internet phone, a communication connection means for connecting a server of a customer and a purchasing company, and the call origination location tracking is completed when the communication connection means is completed. The program analyzes the voice signal extracted from the customer's voice electric signal inputted from the call connection location tracking means for identifying the customer's location and address, and converts the meaning of the voice signal into text. A voice recognition means for comparing the character word output from the voice recognition means with the list data stored in the server database, and if the comparison result is matched, the details for outputting the next detailed list data to the customer by voice through the telephone-Internet phone. The list output tool, the call origination location tracker, identifies the customer Ask the customer if he or she wants to deliver the goods to the customer's current location, and if the customer agrees, store the customer address information in the database, or if the call origination tracking program fails to locate the customer. In the case of requesting the delivery of goods by air, a request is made to input the location information of the customer by voice, a shipping address storage means for converting the input voice into text and storing the customer's address in the shipping address database, and the customer's order When the processing is completed, a voice recognition method including an order sending means for transmitting the customer's order contents and the shipping address by using a method such as an e-mail or a memo message to a computer of the goods company located near the shipping address. Internet-phone purchase method with function server and call origin location. .

1 is a block diagram showing the overall configuration of a purchase method using an Internet-phone equipped with a voice recognition function server and a call origin location tracking device according to an embodiment of the present invention;

2A is a block diagram schematically showing a configuration of a control means of a purchasing company server implementing the present invention;

2b is a flowchart of the speech recognition means server routine operated by the control means of the purchasing company server;

2C is a flowchart of a list speech recognition means server routine operated by the control means of the purchasing company server;

2d is a flowchart of a call connection means server routine operated by the control means of the purchasing company server;

2E is a flowchart of an order article and an address transmitting means server routine operated by a control means configuration of a purchasing company server;

3 is a block diagram showing in detail a tree data structure which is a configuration of inventory data of the item inventory data storage means of FIG. 2;

4 is a flowchart of the overall operation of the present invention.

4A is an operation flowchart for a subroutine for voice output;

4b is an operation flowchart of the speech recognition subroutine of FIG.

4C is a flowchart illustrating an operation of a background image output subroutine of FIG. 3;

4d is an operation flowchart of the background sound output subroutine of FIG. 3;

5 is an operation flowchart of a call origination location tracking apparatus of the present invention;

6 is a block diagram illustrating another embodiment of the present invention;

7 is a flowchart of a program showing the configuration of a web page included in a customer's computer.

<Explanation of symbols for the main parts of the drawings>

12: Buying Company Servers 13: Mobile Phones

14: telephone exchange switch 15: regular telephone

16: base station 110: call origin tracking device

120: speech recognition means 122: list voice output means

124: article list data storage means 128: control means

126: goods supplier data storage means 130: call connection means

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing the overall configuration of a purchase method using an Internet-phone having a voice recognition function server and a call origination location tracking device according to the present invention. (13) connects to the telephone exchange (14) or base station (16) to connect to the purchasing company (11), the exchange (14) is connected to the Internet phone service device (17) to purchase company via the Internet. An access call signal is sent to the purchasing company server 12 equipped with the voice recognition function 11 and the call origination tracking device 110. The server 12 of the purchasing company 11 establishes a communication connection by activating a communication port when an access call is made, and when the communication connection is established, starts a call origination tracking device 110 to start tracking the location of the call originator. At the same time, a brief introduction of the company and a list of items available for purchase are output to the customer (13, 15) by voice so that the customer can purchase the goods by voice, and when the purchase is completed by voice, goods located near the customer The supplier 18 delivers the purchased goods and the delivery address using a transmission method such as e-mail, electronic message, or fax, and the goods supplier 18 provides a voice recognition server for delivering the purchased goods to the customer. A schematic diagram showing the overall configuration of a purchase method using an Internet-phone equipped with a call origination location tracking device is shown.

FIG. 2 is a block diagram schematically showing a control means of a purchasing company server for realizing a purchasing method using an Internet-phone equipped with a voice recognition function server and a call origination location tracking device according to the present invention. When the call connection request is made through the Internet from the outside, the call connection means 130 for activating the communication port of the server to make a call, and analyzes the voice electric signal input through the Internet from the outside, and analyzes the voice. Speech recognition means 120 for recognizing the meaning of the signal to convert to text data, list voice output means 122 for converting the data of the item list to the voice and output to the customer as a voice signal, the list voice output means An item list data storing the item list in a tree structure including detailed item lists in each item list term of the items to be output to 122. Storage means 124, and the address of the goods supplier to the goods supplier data storage means 126 to store in the address data data in the form of a tree structure with detailed addresses such as city, district, town, rebound, etc. The control means 128 reads the item list of the type requested by the customer from the item list data stored in the item list data storing means 124 and sends it to the list voice output means 122 and sends the user's voice to the list. Recognized by the voice recognition means 120 and compared with the data read from the item list data storage means 124, according to the comparison result, the list item data corresponding to the contents of the customer response item list data storage means ( The operation of reading and outputting the voice at 124 is repeated until the customer selects the final item.

FIG. 2B is a flowchart of the voice recognition means server routine operated by the control means of the purchasing company server. When the voice recognition means is started 420 by the control means, the client waits 422 to input an order by voice. If present, the word is detected from the voice pattern and converted into a character (424). When the character conversion is completed, the next call of the control signal is waited (426).

FIG. 2C is a flowchart of the list voice output means server routine operated by the control means of the purchasing company server. When the list voice output means is started 450 by the control means, the data is stored from the item list data storage means of the purchase company server to the customer. A list of items to be outputted is read (452), the list of words is synthesized by voice and output to the customer as voice 454, and when the output of voice is completed, the next call of the control signal is waited (456).

FIG. 2D is a flowchart of a call connection means server routine operated by the control means of the purchasing company server, when the call connection means is started 430 by the control means, waits for a call connection request 432 from the customer, and the call request. If there is, activate the call port to perform a call connection (434), and waits for the next call of the control signal when the connection is completed (436).

FIG. 2E is a flowchart of an order article and an address transmitting means server routine operated by a control means configuration of a purchasing company server, and when the order article and address transmitting means are started 440 by the control means, the order goods and deliveries to the goods supplier. Send the address (444) and wait for the next call of the control signal when the transfer is complete (446).

The voice recognition means 120 may be configured to receive a voice electrical signal input from the Internet to the user based on the pronunciation and accent of the user to convert the text to output to the control means 128, which is also It can also be configured as a subroutine called and driven by the control means 128.

3 is a block diagram showing in detail the configuration of inventory data of the item inventory data storage means 124 of FIG. As shown in the drawing, the item list data storage means 124 outputs the detailed list data on the selected list data to the customer when the customer selects the list from the list data for the voice output and the list data by voice input. It is configured to have a tree structure so that it can be done.

4 is an operation flowchart of a purchase method using an Internet-phone equipped with a voice recognition function server and a call origination location tracking device according to the present invention, showing a signal processing flow executed by the control means 128. In the figure, the present invention includes a waiting step 20 for waiting for a call request from a customer; When there is a call connection request by the customer, a subroutine for voice output (FIG. 2B) is executed to output to the customer each list included in the initial list voice output file stored in the item list data 124. Simultaneously executing a subroutine (FIG. 2B) for speech recognition, comparing the speech recognition result input by the customer with the list data included in the initial list speech output file and determining whether it matches; If the result of the determination is a match, the file corresponding to the selected list is read by the item list data storage means 124, and the next list data stored in the list file is output as a voice so that the customer selects the next item contents. Voice input, and continuously performing such a list output and voice selection until the final item is selected, and executing call origination tracking to track the customer's location simultaneously with executing the voice recognition server routine. Can be.

5 is an operation flowchart of the call origination location tracking device of the purchase method using the Internet-phone equipped with the voice recognition function server and the call origination location tracking device according to the present invention, wherein the control means 128 operates the call origination location tracking device. If 60, tracking starts.

FIG. 6 is a block diagram illustrating another embodiment of a purchase method using an Internet-phone equipped with a voice recognition function server and a call origination location tracking device according to the present invention, which is illustrated in FIG. The customer's computer 100 having a speech recognition device and including a web page for performing a dial-up by means of a click button reads purchase item list data from a server via the Internet and outputs it to the customer by voice and selects the customer. This works by reading the following output list data from the purchasing company's server and outputting it to the customer. The customer computer and the server of the purchasing company are connected to each other so that the customer can make a purchase by voice.

Referring to the operation of the present invention configured as described above and the effect thereof is as follows.

Referring to each of the drawings, in FIG. 4, when the server of the purchasing company starts the program operation, it is in a state of waiting for a customer's call request (20), and when a customer's call request is received (22), a call connection is performed ( 24) and run the speech recognition program (FIG. 2.b), assign E to the name of the file containing the entire list (26), and list the article list contained in the name file of E to list speech output means 122. Read (28) to the voice output to the customer (30). Wait for the customer to enter their purchases by voice, compare what is typed through the speech recognizer to text, and match the converted text with the list contained in the name file of the entire list E (32 If there is no match, the item list contents of the name file of E are read from the list voice output means 122, and the voice is output 30 again to the customer, and repeated until the customer selects a matching list. . If the customer's voice input matches one of the list of items contained in the file, check if the name file in E is the file containing the final list (34); Assign a file name to store the contents of the list (36), read the list of items stored in the file named E and output them to the voice (28), wait for customer input and recall until the final list is selected Repeat the operation. If the name file of E corresponds to the file containing the final list (34), the customer ordered items are stored (38) in the item list data storage means 124, and the result of the operation of the call originating position tracking device The determination is made by the value 40. If the tracking is successful, the value of variable A is the call origination address, the variable A's address is voiced out to the customer (42), the customer is confirmed whether or not the item is desired to be delivered to the current tracking location (44), and the delivery is made. If desired, it is stored 48 in the delivery address and purchase goods storage means 134. However, if the value of variable A is False, the location failed, and in this case and if the customer wants to deliver the goods to a different location than the current tracking location, ask the customer to enter the delivery address (46) and enter the delivery address. If there is a voice input, when there is a voice input, the voice inputted delivery address is converted into a text and stored in the delivery address and the purchase goods storage means 134 (48). Once storage is complete, identify the supplier of the item near the delivery address (45), and if the supplier is identified, send the delivery address information and the item purchase details to a nearby item supplier (49) using the Internet or other means of transmission. The telephone connection is terminated (50).

Referring next to FIG. 5, when the customer's dial-up has been performed, the server activates 60 the customer's call origin location tracking device. Start tracing and set the value of False to A as the initial value (62) and check the success of the tracing (64). If the tracking fails, the name of the file stored in E of the server operation flowchart 66 is monitored, and if E does not include the name of the last item list, the call origination tracking operation of the customer is repeatedly performed (62). However, when the name of the file stored in E of the server operation flowchart is a file including the last item list, the operation of the call origination location tracking device is stopped (70). If the call origination location tracking device succeeds in locating the customer, the location address is stored in A (68), and the operation of the call origination location tracking device is terminated (70).

Next, referring to FIG. 6, the customer's computer 304 is provided with the voice recognition means 300 shown in FIG. 4.a to allow the customer to make a voice input and to purchase an item. A web page 308 for dialing in, automatically connecting the customer's computer 304 to the purchasing company's server 318 via the Internet 310 when the customer clicks, and controlling means 314. Read item list data from the data storage unit 312 of the purchasing company server through the voice output means 302 and output it to the customer by voice, and the customer selects one item from the purchase item list data. When the output list data corresponding to the selected item is read from the data store 312 of the purchasing company and output to the customer is repeated until the customer selects the final item. When the computer 304 is connected to the purchasing company's server 318 via the Internet 310, it obtains the IP of the customer's computer to track the location of the customer's computer (316), and when the customer finally selects the purchase item, Voice output the computer location to the customer to confirm that they wish to deliver the goods to the current location.

Next, referring to FIG. 7, as a flowchart of a program showing the configuration of a web page included in a customer's computer 304, a customer opens a purchaser's web page (200), and the purchaser's web page to perform a purchase. Clicking the purchase button included in 202, the Internet phone connection program 204 is automatically performed to connect the customer to the server of the purchasing company, and allows the customer to proceed with the purchase by voice. If the purchase is complete, the call is completed (206) and the screen of the next web page is displayed on the computer.

Therefore, according to the method of purchasing goods of the present invention, by using a telephone-Internet phone to access the server of the purchasing company to order goods by voice, and by using the call origination tracking device to determine the location of the customer's call by the customer It provides convenience to customers by allowing them to know where the goods are delivered without having to enter an address. Therefore, the present invention will have the effect of activating food chain stores or other Internet commerce.

Claims (13)

Call connection means for activating a communication port of a server to perform a call when a call connection request is received from the outside through the Internet; Voice recognition means for analyzing a voice electric signal input through the Internet from the outside, recognizing the meaning of the voice signal, and converting it into text data; List voice output means for outputting data of the item list to a customer as a voice signal; Item list data storage means for storing the item list in a database of a server in a structure including detailed item lists in each item list item of the list to be output to the list voice output means; Goods supplier data storage means for storing an address of the goods supplier in a database of a server; Read the initial voice output list from the item list data stored in the item list data storage means and output the voice to the list voice output means, start the voice recognition means, convert the voice signal input by the customer into text, and output the contents of the text. If there is a matching item in the voice output list, the detailed item list corresponding to the selected item is read from the item list data storage means and the list voice output means is repeatedly performed until the customer selects the final item. Control means; A delivery address and purchase goods storage means for requesting a goods delivery address input and storing the customer's address in a shipping address database when the customer has completed the delivery address input; When the customer's order has been processed, the supplier of the goods can be supplied to the customer by looking in the database of the item supplier data storage means to select the goods supplier, and the customer's order details and shipping address Ordered goods and address transmitting means for transmitting; And a server including a telephone access means for terminating the telephone call and the Internet telephone call when the call is completed. The list data of the item list data storage means is formed in a tree-structured data structure to form respective detailed lists in the main list product lines, and to list more detailed lists in each detailed list. Internet purchase method with voice recognition server and call origin location tracking device further comprising the configuration. The method of claim 1, wherein the address of the goods supplier is formed of a tree-structured data structure, and includes a method of configuring a detailed address in a large address and a detailed address in each detailed address. Internet purchase method with voice recognition server and call origin location. The method of claim 1, wherein the delivery address and purchase goods storage means further includes a call origination location tracking program to determine the location of the customer, ask the customer whether he or she agrees to deliver the goods to the current customer's location, and the customer agrees. And means for storing the current customer location information tracked as a goods delivery address in a database of a delivery address and a purchase goods storage means. The Internet purchase system with a voice recognition function server and a call origination location tracking device according to claim 1, further comprising a method of connecting a server of a customer and a purchasing company through a mobile phone-Internet phone connection. Way. The method according to claim 5, wherein the delivery address and the purchase item storing means further include a mobile communication telephone call location tracking program to determine the location of the customer, ask the customer whether he or she agrees to deliver the goods to the current customer's location, and This agreement further includes means for storing the current customer location information tracked as the goods delivery address in a database of the delivery address and the purchase goods storage means. Way. The method according to claim 1, wherein the call connection means further comprises a method of connecting a customer and a server of a purchasing company through a general telephone-Internet phone connection, wherein the call origination location tracking means is a means for tracking the origination location of a general telephone. Internet purchase method having a voice recognition function server and call origination location tracking device further comprising using. The Internet purchase method according to claim 1, wherein the call connection means further comprises a method of connecting a customer and a server of a purchasing company through a computer-Internet phone connection. . 9. The voice recognition function server as claimed in claim 8, wherein the call origination location tracking means further comprises means for finding out the connection IP of the customer computer and tracking the location where the computer is installed from the IP registration server. Internet purchase method with call origination location tracking device. 10. The web of claim 8 comprising a click button that allows a customer to request an order and a function of invoking a program to request an automatic call connection to the server of the purchaser using the telephone number of the purchaser if the click button is selected. Internet purchase method with a speech recognition server and a call origination location tracking device further comprising a computer using the page. The voice recognition function server of claim 1, wherein the order goods and the address transmitting means further include a method of delivering the goods to a goods supplier capable of supplying the goods by an internet data transmission method such as an e-mail or a memo note. Internet purchase method with call origination location tracking device. The speech recognition function of claim 1, wherein the order goods and the address transmitting means further include a method of delivering the goods to a goods supplier capable of supplying the goods by a data transmission method such as an Internet phone or an Internet phone or a fax. Internet purchase method with server and call origin location. The Internet purchase method according to claim 1, wherein the list voice output means further comprises a method of voice synthesizing the data of the item list and outputting the voice list data to the customer as a voice signal.