JP2002324188A - Method and program for online transaction - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method, an online program, a system, and an online transaction terminal which enable a user to smoothly conduct online transactions by transmitting terms and conditions of the transactions via an electronic mail after chatting about questions and answers for products to understand an intention. SOLUTION: The system connects to a plurality of transaction terminals via a network, sends character or voice call data to the transaction terminals of business partners when an online transaction is conducted by transmitting transaction data for a product among the transaction terminals, receives the call data from the business partner's terminal, stores a log for the call data in a call log storage, composes an electronic mail by extracting the transaction data from the call logs stored in the call log storage, sends the electronic mail to a mail address for the business partners, and receives the electronic mail form the call partners.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to an online transaction method and an online transaction program.

[0002]

2. Description of the Related Art Conventionally, in transactions with a remote partner, ordering and receiving orders have been performed by telephone or facsimile.

[0003] However, telephone transactions must be performed one-on-one, and if the partner is absent or is in another transaction, the transaction must wait until the partner responds.

[0004] On the other hand, in the case of FAX transactions, it is not necessary to adjust to the business partner's convenience, but the communication is unilateral and it is difficult to smoothly communicate.

[0005] With the spread of the Internet, transactions by electronic mail have been increasing.

[0006] For e-mail, a storage area called a mailbox is provided in an e-mail center as a host computer for the number of recipients, and this e-mail center is connected to a terminal device connected thereto via a public line network. An electronic device that receives document information specifying a recipient, writes the received document information to a mailbox corresponding to the designated recipient, and exchanges information by reading the document information from the mailbox to a terminal device. It is a postal mail.

[0007] Since the recipient of the e-mail can receive the e-mail at a convenient time, the reception (incoming call) of the e-mail does not interrupt the on-going business, such as a telephone call, and is comfortable. It is. For the sender, as described above, the convenience of the receiver is maintained, so that it is not necessary to care about the arrival time, and the sender can use it easily.

[0008] Similarly, there is a chat system as a means for exchanging information using a terminal device. In this method, a chat server, which is a host computer, and a plurality of terminal devices are connected via a public line, and the chat server immediately transmits a text (voice) message or voice message received from the terminal device to another terminal device. By sending,
This realizes a "conversation" of characters and voices between operators operating respective terminal devices. The chat system displays the content of the message and the name of the speaker on the terminal device in association with each other. Therefore, even if a plurality of remarks are made at a time, the contents of the remarks are transmitted to the other operators without fail and the exchange of opinions proceeds smoothly.

[0009] Therefore, the chat system can be said to be suitable for applications in which the participants discuss their opinions with each other and collect policies, but since the collected points are buried in the conversation, the chat system is not suitable for product transactions. As described above, it is not suitable for applications that need to record sentences that clearly indicate the details of transactions, such as order sheets and delivery notes.

[0010]

SUMMARY OF THE INVENTION Accordingly, the present invention provides a method for conducting online transactions smoothly by communicating the intentions such as questions about products and their answers by chat, and transmitting the contents of the transactions by e-mail. The purpose of the present invention is to provide an online trading method, an online program, an online trading system, and an online trading terminal that are enabled.

[0011]

An online transaction method, an online transaction program, an online transaction terminal, and an online transaction system of the present invention are chats for transmitting call information by text or voice to a terminal of a trading partner, and are used for a detailed chat. By extracting and transmitting the key points of the transaction by e-mail created by extracting the transaction information from the call information while communicating, the communication of the intention in online transactions and the transmission of the transaction information can be performed smoothly. ing.

[0012]

Embodiments of the present invention will be described below with reference to the accompanying drawings. First Embodiment << Schematic Configuration of Online Transaction System >> FIG. 1 is a schematic diagram showing an online transaction system of the present invention. This system is a network NW such as the Internet or WAN.
, A plurality of online transaction terminals 1 to 4 are connected to each other, and online transactions are performed between the terminals using chat and electronic mail.

The online transaction terminals 1 to 4 of this embodiment are shown in FIG.
As shown in the figure, a CPU (central process
a processing unit 12 comprising a sing unit 9 and a main memory 10, a hard disk (storage means) 13 for storing software for processing, an input / output port 14 serving as a data input / output unit with a user interface, a network And a communication control means 18 for performing communication by connecting to the server.

Input / output means such as a keyboard and a mouse, and output means such as a display and a printer are appropriately connected to the input / output port 14 as a user interface.

On the hard disk 13 of the main body 11, an operating system (OS) and application software (online transaction program) are installed. Further, the hard disk (storage means) 13 stores component information as product information in association with vehicle type information and component-specific codes (wing codes). The part information includes a part name, a price, a state (regardless of genuine / excellent / dead / recycle), a stock quantity, a manufacturer part number, and the like.
In addition, as the vehicle type information, body number, classification number, series, full model, plate number, color number, trim number, equipment code, year, caution plate information (information such as model and grade described on the caution plate) ). The hard disk 13 also serves as transaction condition storage means, and stores transaction conditions such as a credit rate for each customer and an upper limit of accounts receivable.

The arithmetic processing unit 12 performs a process based on information from peripheral devices and application software to perform a call transmitting unit, a call information receiving unit, a call log storage unit, a mail creating unit, a mail transmitting unit, a mail receiving unit, a display, and the like. Control means, search means, selling price determination means, ordering means, shipping instruction means and the like are realized.

As a function of the call transmitting means, the communication control means 18 transmits call information by characters or voices input from a keyboard to another terminal.

The function of the call receiving means is to receive call information from another terminal via the communication control means 18.

As a function of the call log storage means, a log (communication record) of a conversation (chat) of a call transmitted to the other terminal and a call received from the other terminal is stored in the hard disk 13.

The function of the mail creating means is to create an electronic mail by quoting transaction information from the call log stored in the call log storage means.

The function of the mail sending means is to send the electronic mail created by the mail creating means to the mail address of the other party.

The function of the mail receiving means is to receive an electronic mail from the other party.

The function of the display control means is to display the call information and the e-mail on the same screen.

The function of the search means is to search the product information stored in the hard disk 13.

The function of the selling price determining means is to determine the selling price from the component price of the component information and the transaction conditions.

The function of the ordering means is to perform an ordering process for a product based on the information of the mail received by the mail receiving means.

The function of the shipping instruction means is to issue a product shipping instruction based on the information of the electronic mail received by the mail receiving means.

In this example, as shown in FIG. 1, the terminal 1 is connected to the network by a dedicated line, and the terminals 2 to 4 are dialed up and connected to the providers 5 to 7 (dial-up connection). Further, the terminal 1 directly receives an electronic mail transmitted from another terminal by the function of a mail receiving unit. On the other hand, in the terminals 2 to 4, the e-mails sent from the other terminals are stored in so-called mailboxes of the providers 5 to 7, and the e-mails stored in the mailboxes are transmitted by the function of the mail receiving means on the terminal side. It is configured to receive.

In the present embodiment, an online transaction terminal is realized by operating an online transaction program on a general-purpose computer. However, the online transaction terminal of the present invention is not limited to this, and each means is provided with a dedicated electronic device. An electronic device constituted by a circuit may be used.

<< Online Transaction Procedure 1 >> FIG. 3 is an explanatory diagram of a transaction procedure (online transaction method) in the online transaction system. In the figure, a terminal used by a car parts seller 1a is an online transaction terminal 1, a terminal used by a supplier 1b that supplies parts to the seller 1a is an online transaction terminal 2, and a part The terminal of the consumer who purchases the online transaction terminals 3 and 4. Car parts are traded between these terminals.

In this example, in order to facilitate communication between the online transaction terminal 1 and the other terminals 2 to 4, a customer or a supplier is registered in advance as a user of the present system. At the time of this registration, the terminal 1 issues a user ID for each terminal, and stores this ID and information such as the user name, address, e-mail address, and payment method of the terminal on the hard disk 13. Each of the terminals 2 to 4 has a user ID issued from the terminal 1 at the time of this registration, a domain name of the terminal 1 or an IP address.
Information such as an address for specifying the terminal 1 on the network, an address registered in the terminal 1, an e-mail address, a payment method, and the like are stored in the hard disk 13.

When the consumers 3a and 4a purchase parts, the terminals 3 and 4 use the providers 5 and 6 first.
(Step 1, hereinafter S
Abbreviated as 1). At this time, the terminals 3 and 4 acquire the IP address assigned to the server (provider) and temporarily store the IP address on the hard disk 13 or the like (until the dial-up connection is disconnected).

Then, the customers 3a, 4 who are going to make a transaction
a transmits a signal (start signal) to participate in a transaction (chat) to the terminal 1 together with each ID and IP address by the terminals 3 and 4 (S2). In this example, the start signal is directly transmitted by designating the IP address of the terminal 1, but may be transmitted by e-mail as described later.

The terminal 1 having received the transaction start signal,
The IP addresses of the terminals 3 and 4 are obtained from the start signal, and a chat is started with the terminals 3 and 4 (S
3).

The seller 1a inputs the call information from the keyboard 15 of the terminal 1, and transmits the call information to each terminal by the function of the call transmitting means (S4).

The consumer terminals 3a and 4a receive the call information at the terminals 3 and 4 (S5), input the call information from the keyboard 15 of the terminals 3 and 4 for the parts to be purchased, and execute the call transmission function. The data is transmitted to the terminals 1 and 4 (S6).

FIG. 4 shows an example of a screen displayed on the display 17 by the function of the display control means. In this screen, a chat display section 31 for displaying call information, a search result display section 32 for displaying search results, and a mail display section 33 for displaying transmitted / received mails are displayed.

The seller 1a responds to a plurality of customers by chat, like a customer at an actual store, and the call information exchanged between the terminals is displayed on the chat display unit 31.

This call information is stored in each of the terminals 1 to 4 by the function of the call log storage means. This call information may be stored and stored in the hard disk (storage means) 13 or may be temporarily stored in the main memory.

The terminal 1 recognizes, by the function of the detecting means, when a keyword specifying a vehicle type or a part is included in the call information, and recognizes the product information (parts information) corresponding to the keyword. From the hard disk 13 (S7).

Then, as shown in FIG. 5, the terminal 1 includes, as the part information, a part number, a list price, a stock quantity, whether or not a consigned stock, a part supplier, a state (genuine, excellent, dead, recycle), and a delivery date. Is displayed on the search result display section 32 on the display (S8). The display of the search result may be performed by changing the display color according to the content of the component information or changing the color of each item according to the search condition.

For example, genuine parts are displayed in black, excellent parts in blue, dead in red, and recycled in green according to the state of the parts. In addition, "how much less excellent parts""recycledproducts"
A plurality of conditions may be set, such as "genuine products with a delivery date of within a few days," and the display color may be changed for each of these conditions.

Further, the terminal 1 determines the selling price by multiplying the fixed price by the multiplication factor for each consumer by the function of the selling price determining means (S9).

The seller 1a transmits such information to the consumer 3a by chat (S10).

FIG. 6 shows an example in which such information is displayed on the display of the terminal 3.

The consumer 3a selects a part to be purchased from the displayed parts and presses the order form creation button 34 (clicks with a mouse).

Thus, the terminal 3 extracts the information of the part selected from the call information by the function of the mail creating means, and also, from the hard disk 13, the user name, address (destination) and payment method of the terminal. The information is retrieved and inserted into a predetermined part of the order form, and a mail (order sheet) is created as shown in FIG. (S11) The consumer 3a confirms the displayed order form, corrects the number, the payment method, and the like as appropriate, and transmits it to the terminal 1 (S12).

On the other hand, the terminal 1 receives this order form by the function of the mail receiving means, and displays it along with the search result by the function of the display control means.

The seller 1a replies the delivery date of the parts described in the order form with reference to the inspection screen (S1).
3).

The terminal 1 extracts the component information from the mail and, if the component is a non-stock item, performs an ordering process to a component maker or another component supplier by the function of the ordering means.
When ordering to another supplier, the inventory of each parts supplier is registered in a predetermined server in advance, and an online distribution system of vehicle parts is constructed so that the stock can be shared by the suppliers. In this case, stocks held by suppliers in nearby prefectures may be extracted using, as search conditions, the address and the like of the parts supplier in addition to the vehicle type and parts information.

If the part is a consignment stock, replenishment information is transmitted to the maintenance shop, and a shipping instruction is issued.

Further, a sales slip is created using the information extracted from the mail. Also, email (order form)
Is stored in the storage means for a certain period of time after the transaction is completed, and is used at the time of settlement.

As described above, by conducting online transactions using both chat and e-mail, it is possible to save a document showing the contents of the order, communicate questions such as questions about products, and answer them. Can be performed smoothly.

<< Procedure 2 for Online Transaction >> In the above procedure, a transaction was made by creating an e-mail from the contents of the chat. May be.

FIG. 8 is an explanatory diagram of the transaction procedure of this example.
The parts consumer 3a first creates a search order mail that describes vehicle type information, parts information, a user ID, and the like as parts search conditions (S21). In this example, as shown in FIG. 9, each search item can be specified from a pull-down menu. For example, as the vehicle type information, a body number, a classification number, a series, a full model, and a plate number are selected, and the contents of the selected item and the part name are input and specified as matching conditions as search conditions.

After specifying the search conditions, the consumer 3a presses the send button to transmit the search order mail to the terminal 1. As a result, the terminal 3 starts a dial-up connection with the provider 6. Terminal 3 connected to provider 6
Obtains the assigned IP address from the provider, inserts it into the header of the search order mail, and
The e-mail address is sent to the e-mail address (S22). In this procedure, the search order mail also serves as a chat start signal, and the terminal 3 maintains the dial-up connection even after sending the mail.

The terminal 1 having received the search order e-mail
With the function of the search means, search conditions are extracted from the search order mail and the component information stored in the hard disk 13 is searched (S23).

If a part cannot be specified by this search,
In the chat, color number, trim number, equipment code, year, and caution plate information are requested as further search conditions.

The terminal 1 that has received the further search condition from the terminal 3 narrows down the above-described search results by using the search condition by the function of the search means (S24).

As a result, as described above, the seller 1a transmits these pieces of information to the consumer 3a by chatting as described above (S9).

The consumer 3a selects a part to be purchased from the displayed parts and presses the order form creation button 34. Thereafter, in the same manner as described above, the consumer places an order, and the seller receives an order (S10-13).

As described above, by making a search request or ordering by e-mail and using chat as an auxiliary, transactions can be simplified, while missing information can be appropriately supplemented and online transactions can be smoothly performed. It is possible.

<< Online Transaction Procedure 3 >> In the above procedure, an example is shown in which the customer terminals 3 and 4 place an order and the seller terminal 1 receives an order. Not limited. For example, between the supplier terminal 2 and the seller terminal 1, a list of parts that can be supplied by the supplier terminal 2 is presented, and the seller terminal 1 places an order for necessary parts as stock.

FIG. 10 is an explanatory diagram of the transaction procedure of this example. First, the component supplier 2a creates a mail describing a list of components that can be supplied (S31).

The supplier 2 a sends this part list mail to the terminal 1. As a result, the terminal 2 starts a dial-up connection with the provider 5. The terminal 2 connected to the provider 5 obtains the assigned IP address from the provider, inserts it into the header of the parts list mail, and transmits it to the mail address of the seller 1a (S3).
2). In this procedure, the part list mail also serves as a chat start signal, and the terminal 2 maintains the dial-up connection even after sending the mail.

Terminal 1 that has received this parts list mail
Displays the parts list mail on the display by the function of the display control means (S33).

If the seller 1a wants to know more detailed contents than the contents of the list, the seller 1a makes an inquiry to the supplier 2a by chat (S34). For example, the supplier 2a inquires about the reason for the damage of the vehicle, the delivery date in the case of the consigned stock, etc., and answers this (S35).

Then, the seller 1a selects a part to be stocked from the displayed parts and presses the order form creation button 34.

Thus, the terminal 1 extracts the information of the component selected from the component list by the function of the mail creating means, and at the same time, from the hard disk 13, the seller's name, address (destination) and payment method of the terminal. It finds and inserts each information into a predetermined part of the order form to create and display an e-mail (order form). (S36) The seller 1a confirms the displayed order form, corrects the number, the payment method, and the like as appropriate, and transmits it to the terminal 2 (S3).
7). The parts not selected are stored in the storage means (hard disk) 13 as consignment stock.

On the other hand, the terminal 2 receives this order form by the function of the mail receiving means and displays it on the display by the function of the display control means.

The supplier 2a answers the delivery date and the like by chat with respect to the parts described in the order form (S38).

The terminal 2 extracts the component information from the mail and gives a shipping instruction for delivery.

As described above, according to the present embodiment, it is possible to smoothly conduct online transactions by communicating questions such as questions about products and their answers by chatting and transmitting the contents of transactions by e-mail. It is possible.

Also, unlike a one-to-one response over the telephone,
Many-to-many service becomes possible, and it is less likely to make the trading partner wait. <Other Embodiments><< Example of Different Network Configuration >> FIG. 11 shows a configuration in which each terminal is connected to the network by a dedicated connection.

In the case of the figure, since each terminal can be specified on the network in advance, if the address of each terminal is transmitted to each user at the time of user registration of the present system, it is possible to carry out the above-mentioned embodiment. It is possible to omit the acquisition of the IP address.

The other structure is the same as that of the above embodiment.

FIG. 12 shows a configuration in which all terminals are connected to a network by dial-up connection.

When all terminals make a dial-up connection, the terminal to be communicated with cannot be specified in advance on the network. Then, an address on the network such as the IP address is obtained, and an e-mail including this address is transmitted to the communication partner as a start signal.

The terminal receiving the e-mail obtains an address on the network assigned to the terminal by dial-up connection, transmits the address to a communication partner, and performs chatting.

FIG. 13 shows a configuration in which a chat server 40 is provided and other terminals are connected to the network by dial-up connection.

When each terminal establishes a dial-up connection,
It acquires an address on the network assigned to itself, registers this address in the chat server 40, and acquires an address of another terminal to chat.

<< Example Using Voice and Video >> In the above embodiment, communication was performed using character information as the call information. However, the present invention is not limited to this, and the call information may be voice. Also, a video may be included in the call information.

In this case, the search means and the mail creation means
The speech information is converted into text information by voice recognition to search and create mail.

FIG. 14 is a schematic configuration diagram of each terminal. The terminal 20 of the present example is different from the terminals 1 to 4 of FIG. 2 in that a microphone and a camera are provided as input means and a speaker or a headphone is provided as output means, and other configurations are substantially the same.

FIG. 15 shows a display example of a screen when a transaction is made with the terminal 20.

[0086] The terminal 20 on the transmitting side inputs voice and image of itself by using a microphone and a camera and transmits it as call information. The terminal that receives this outputs voice from a speaker or headphones, and also outputs video individually. Video display units 4a, 4
b, 4c, and 4d.

Also, keyword display sections 5a, 5b, 5c, 5d for each terminal are displayed in association with this video, and the vehicle type and parts extracted from the voice (call information) received from each terminal by the function of the search means. The keywords about are displayed one by one.

A search or the like is performed on the basis of the keyword recognized by the voice, parts are specified, and the order is placed as described above.

As a result, the gesture and the tone can be conveyed, and more precise communication can be achieved.

<< Example of Using Touch Panel >> In addition to the above-described search, parts are specified by using a touch panel as input means and touching a part where a desired part is displayed in a display image. The order may be placed as described above.

First, the vehicle type is specified by chat or e-mail in the same manner as described above, and an image of this vehicle is displayed as shown in FIG.
Note that the touch panel is arranged so as to overlap the display surface of the display.

Then, the operator of the terminal (a seller, a consumer,
When the (supplier) touches the image of the product, the touched position is detected on the touch panel, and information is retrieved from the hard disk 13 for the component (product) indicated at this position.

When a part is specified by the search result, an order is placed in the same manner as described above.

<< Example of Other Commodity Transaction >> In the present invention, the commodity transaction is not limited to the sale of goods, but may be the transaction of information such as a search service. Further, it may be a non-profit transaction such as an administrative service.

For example, the terminals described above are arranged on the administrative side that operates the e-government and the submitter that submits documents to the e-government, and an e-mail is transmitted from the submitter terminal to the administrative terminal. If there is any deficiency or error in this e-mail, the administrative side will explain the description method by chat.

If the information is correctly described, this procedure is accepted and administrative services are performed. If the e-mail procedure is to issue a transcript of a resident's card or a seal certificate, use the search function to identify the inhabitants pertaining to the application from this e-mail and store the relevant address and seal certificate from the storage means. Search and provide to applicant by email or chat.

<< Other Embodiments >> The online transaction method, the online transaction program, the online transaction terminal, and the online transaction system of the present invention are not limited to the above-described embodiment, but fall within the scope of the present invention. It goes without saying that various changes can be made in.

For example, even in the following embodiment, the same effects as those of the above-described embodiment can be obtained.

[1]: An online transaction method in which a plurality of transaction terminals are connected via a network, and the transaction information is transmitted and received between the transaction terminals to conduct a transaction. Transmitting to the partner terminal, receiving call information from the partner terminal, storing the call information log in the call log storage means, and from the call log stored in the call log storage means. An online transaction method, comprising: extracting transaction information to create an e-mail; sending an e-mail to the e-mail address of the business partner; and receiving an e-mail from the communication partner.

[2] The online transaction method according to [1], further comprising the step of displaying the call information and the e-mail on the same screen.

[3]: The method comprises the steps of: storing product information for the transaction in a product information storage means; and retrieving product information from the product information storage means. The online transaction method according to [1] or [2], wherein an electronic mail is created using the search result.

[4]: The merchandise information storage means records part information of the vehicle in association with the identification information of the vehicle, and in the step of searching for the merchandise information, a classification number which is the identification information; The online transaction method according to any one of [1] to [3], wherein the part information is searched using at least one of a series, a model, and a plate number as a condition.

[5]: In the step of retrieving the product information, at least one of a color number, trim number, equipment code, year, caution plate information, degree, price, name, and location is used as a condition. The online transaction method according to [4], wherein the search result is narrowed down and searched.

[6]: A step of storing transaction conditions with the business partner in condition storage means, and a step of determining a selling price from the component price of the component information and the transaction conditions. The online transaction method according to any one of [1] to [5].

[7] The online transaction method according to any one of [1] to [6], including the step of performing a product order process based on the information of the e-mail received in the step.

[8] The online transaction method according to any one of [1] to [7], including the step of giving a shipping instruction for a product based on the information of the e-mail received in the step.

[0107]

[9] The online transaction method according to any one of [1] to [8], including a step of displaying the search results in different colors according to search conditions.

[10]: The method according to [1], which includes a step of using voice for the call and recognizing the voice to specify a product to be traded.

The online transaction method according to any one of [9].

[11]: When an operator touches an image of a product, a step of detecting the touched position and searching for product information on the product indicated at this position is included. An online transaction method according to any one of [1] to [10].

[12]: An online transaction program operated by an online transaction terminal that conducts transactions by transmitting and receiving transaction information of commodities via a network, and transmits textual or voice call information to a terminal of a trading partner. And receiving the call information from the partner terminal, storing the call information log in the call log storage means, and extracting the transaction information from the call log stored in the call log storage means. Creating an electronic mail by sending an electronic mail to the mail address of the trading partner; and receiving an electronic mail from the calling partner.

[13] The online transaction program according to [12], further comprising the step of displaying the call information and the e-mail on the same screen.

[14]: There is provided a step of storing the product information to be traded in the product information storage means, and a step of retrieving the product information from the product information storage means. Creating an e-mail using search results [12]
Or, an online transaction program according to [13].

[15]: The product information storage means records the component information of the vehicle in association with the vehicle identification information, and in the step of searching for the product information, a classification number which is the identification information; The online transaction program according to any one of [12] to [14], wherein the part information is searched using at least one of a series, a model, and a plate number as a condition.

[16]: In the step of searching for the product information, at least one of a color number, a trim number, an equipment code, a year, a caution plate information, a degree, a price, a name, and a location is used as a condition. The online transaction program according to [15], wherein the search result is narrowed down and searched.

[17]: a step of storing transaction conditions with the counterparty in condition storage means, a step of determining a selling price from the component price of the component information and the transaction conditions,
The online transaction program according to any one of [12] to [16], comprising:

[18] The online transaction program according to any one of [12] to [17], including a step of performing a product order process based on the information of the e-mail received in the step.

[19] The online transaction program according to any one of [12] to [18], including the step of giving a shipping instruction for a product based on the information of the e-mail received in the step.

[20] The online transaction program according to any one of [12] to [19], including a step of displaying the search results in different colors according to search conditions.

[21] The online transaction program according to any one of [12] to [20], including the step of using voice for the call and recognizing the voice to specify a product to be traded. .

[22]: When an operator touches an image of a product, a step of detecting the touched position and searching for product information for the product indicated at this position is included. An online transaction program according to any one of [12] to [21].

[23]: In an online transaction system in which a plurality of transaction terminals are connected via a network, and the transaction information is transmitted and received between the transaction terminals to perform transactions,
A call transmitting means for transmitting call information in text or voice to another transaction terminal, a call information receiving means for receiving call information from another transaction terminal from another transaction terminal, and a log of the call Call log storage means for storing
A mail creating unit that extracts transaction information from a call log stored in the call log storage unit to create an email; a mail sending unit that sends an email to the email address of the call partner; An online transaction system, comprising: mail receiving means for receiving mail.

[24] The online transaction system according to [23], further comprising display means for displaying the call information and the e-mail on the same screen.

[25]: There is provided storage means for storing the product information on which the transaction is made, and search means for searching for the product information from the storage means, and the mail creation means creates an electronic mail based on the search result. [2]
3] or the online transaction system according to [24].

[26]: It is provided with an instruction means for performing a product order process or a product shipping instruction based on the information of the mail received by the mail receiving means.
An online transaction system according to any one of [7] to [33].

[27]: A call transmitting means for transmitting character or voice call information at a transaction terminal which is connected to another terminal via a network and trades goods via the network, and other users A call information receiving unit for receiving call information from a terminal, a call log storage unit for storing the call log, and a mail for extracting transaction information from the call log stored in the call log storage unit to create an e-mail An online transaction terminal, comprising: a creating unit; a mail sending unit that sends an e-mail to the mail address of the call partner; and a mail receiving unit that receives an e-mail from the call partner.

[28] The online transaction terminal according to [27], further comprising display means for displaying the call information and the e-mail on the same screen.

[29]: There is provided storage means for storing the product information on which the transaction is made, and search means for searching for the product information from the storage means, wherein the mail creation means creates an electronic mail based on the search result. [2]
7] or the online transaction terminal according to [28].

[30]: The storage means records the part information of the vehicle in association with the identification information of the vehicle, and the search means stores at least one of the classification number, series, model, and plate number as the identification information. The online transaction terminal according to any one of [27] to [29], wherein the part information is searched using one as a condition.

[31]: The detecting means is a color number,
The online transaction according to [30], wherein the search result is narrowed down and searched using at least one of a trim number, equipment code, year, caution plate information, degree, price, name, and location. Terminal.

[32]: characterized by comprising condition storage means for storing transaction conditions with the trading partner, and selling price determination means for determining a selling price from the component price of the component information and the transaction conditions. The online transaction terminal according to any one of [27] to [31].

[33] The online system according to any one of [27] to [32], further comprising an ordering means for performing a product ordering process based on the information of the mail received by the mail receiving means. Transaction terminal.

[34] The apparatus according to any one of [27] to [33], further comprising instruction means for instructing shipping of a product based on information of the electronic mail received by the mail receiving means. Online trading terminal.

[35] The online transaction terminal according to any one of [27] to [34], wherein the display means displays the search results in different colors according to search conditions.

[36]: The apparatus according to any one of [27] to [35], wherein a voice is used for the call, and voice recognition means for recognizing the voice and specifying a product to be traded is provided. Online trading terminal.

[37]: A touch sensor is arranged so as to be superimposed on the image of the product, and when the operator touches the image of the product, the touch sensor detects the touched position, and the search means The online transaction terminal according to any one of [27] to [36], wherein product information is searched for the product indicated at the position.

In the present invention, the above components can be combined as much as possible.

[0137]

As described above, according to the present invention,
An online trading method, online program, online trading system, and online system that enable smooth online trading by communicating questions such as questions about products and their answers by chatting and communicating the contents of transactions by e-mail. A transaction terminal can be provided.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram showing a first embodiment of the present invention.

FIG. 2 is a schematic configuration diagram of an online transaction terminal of the present invention.

FIG. 3 is an explanatory diagram of a transaction procedure according to the first embodiment.

FIG. 4 is an explanatory diagram of a transaction screen.

FIG. 5 is an explanatory diagram of a transaction screen.

FIG. 6 is an explanatory diagram of a transaction screen.

FIG. 7 is an explanatory diagram of a transaction screen.

FIG. 8 is an explanatory diagram of a transaction procedure according to the second embodiment.

FIG. 9 is an explanatory diagram of a transaction screen.

FIG. 10 is an explanatory diagram of a transaction procedure according to a third embodiment.

FIG. 11 is a schematic configuration diagram showing another embodiment of the present invention.

FIG. 12 is a schematic configuration diagram showing another embodiment of the present invention.

FIG. 13 is a schematic configuration diagram showing another embodiment of the present invention.

FIG. 14 is a schematic configuration diagram showing another form of the online transaction terminal.

FIG. 15 is an explanatory diagram of a transaction screen.

FIG. 16 is an explanatory diagram when a touch panel is used.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Seller terminal (online transaction terminal) 2, 3 Consumer terminal (online transaction terminal) 4 Supplier terminal (online transaction terminal) 4a, 4b, 4c, 4d Video display part 5a, 5b, 5c, 5d Keyword display part 5-8 provider 9 CPU 10 main memory 11 main body 12 arithmetic processing unit 13 hard disk 14 input / output port 18 communication control means 31 chat display unit 32 search result display unit 33 mail display unit 34 order creation button 40 chat server NW network

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 13/00 605 G06F 13/00 605E 17/30 110 17/30 110F 170 170Z G10K 15/02 G10K 15 / 02 G10L 19/00 G10L 3/00 N

Claims (37)

[Claims] 1. An online transaction method in which a plurality of transaction terminals are connected via a network, and the transaction information is transmitted and received between the transaction terminals to conduct a transaction. Transmitting to the terminal; receiving call information from the partner terminal; storing the call information log in the call log storage means; and storing transaction information from the call log stored in the call log storage means. An electronic transaction method comprising: extracting an e-mail by extracting an e-mail; transmitting an e-mail to the e-mail address of the business partner; and receiving an e-mail from the communication partner. 2. The online transaction method according to claim 1, further comprising the step of displaying the call information and the e-mail on the same screen. 3. The method according to claim 2, further comprising: storing product information for the transaction in a product information storage unit; and retrieving product information from the product information storage unit. The online transaction method according to claim 1, wherein the electronic mail is created by using an electronic mail. 4. The commodity information storage means records part information of the vehicle in association with the identification information of the vehicle, and in the step of searching for the commodity information, a classification number, a series, 4. The online transaction method according to claim 1, wherein the part information is searched using at least one of a model and a plate number as a condition. 5. In the step of searching for product information, the search result is obtained by using at least one of a color number, a trim number, an equipment code, a year, a caution plate information, a degree, a price, a name, and a location. 5. The online transaction method according to claim 4, wherein the search is narrowed down. 6. A method according to claim 1, further comprising the steps of: storing transaction conditions with said business partner in condition storage means; and determining a selling price based on a component price of said component information and said transaction condition. The online transaction method according to any one of 1 to 5. 7. The online transaction method according to claim 1, further comprising the step of performing a product order process based on the information of the e-mail received in said step. 8. The online transaction method according to claim 1, further comprising the step of instructing shipping of a product based on the information of the electronic mail received in said step. 9. The online transaction method according to claim 1, further comprising the step of displaying the search result in a color changed according to a search condition. 10. The online transaction method according to claim 1, further comprising the step of using voice for said call, and recognizing said voice to specify a product to be traded. 11. The method according to claim 1, further comprising the steps of: detecting a touched position when the operator touches the image of the product; and searching for product information for the product indicated at the position. 11. The online transaction method according to any one of items 1 to 10. 12. An online transaction program operated by an online transaction terminal for performing transaction by transmitting and receiving transaction information of goods via a network, wherein the step of transmitting textual or voice call information to a terminal of a trading partner. Receiving call information from a partner terminal; storing the log of the call information in a call log storage unit; extracting transaction information from the call log stored in the call log storage unit, Creating an e-mail, transmitting an e-mail to the e-mail address of the trading partner, and receiving an e-mail from the calling partner. 13. The method according to claim 1, further comprising the step of displaying the call information and the e-mail on the same screen.
2. The online trading program according to 2. 14. The method according to claim 1, further comprising the step of: storing product information for the transaction in a product information storage means; and searching for product information from the product information storage means. The online transaction program according to claim 12, wherein the electronic mail is created by using an electronic mail. 15. The product information storage means records part information of the vehicle in association with the vehicle identification information. In the step of searching for the product information, a classification number, a series, 15. The online transaction program according to claim 12, wherein the part information is searched using at least one of a model and a plate number as a condition. 16. In the step of searching for product information, the search result is obtained by using at least one of a color number, a trim number, an equipment code, a year, a caution plate information, a degree, a price, a name, and a location. The online transaction program according to claim 15, wherein a search is performed by narrowing down. 17. The method as claimed in claim 17, further comprising: a step of storing transaction conditions with said business partner in condition storage means; and a step of determining a selling price from a component price of said component information and said transaction conditions. 12
The online trading program according to any one of claims 1 to 16. 18. The online transaction program according to claim 12, further comprising a step of executing a product order process based on the information of the electronic mail received in said step. 19. The online transaction program according to claim 12, further comprising the step of giving a shipping instruction of a product based on the information of the electronic mail received in said step. 20. The method according to claim 1, further comprising the step of displaying the search results in different colors according to search conditions.
20. An online trading program according to any of 2 to 19. 21. The online transaction program according to claim 12, further comprising a step of using a voice for the call and recognizing the voice to specify a product to be traded. 22. The method according to claim 12, further comprising the steps of: when an operator touches a product image, detecting the touched position and searching for product information for the product indicated at the position. 22. The online trading program according to any one of to 21. 23. An online transaction system in which a plurality of transaction terminals are connected via a network and transaction information is transmitted and received between the transaction terminals to conduct a transaction, wherein the transaction terminal transmits call information by text or voice. A call transmitting unit for transmitting to another transaction terminal; a call information receiving unit for receiving call information from another transaction terminal from another transaction terminal; a call log storage unit for storing the log of the call; and the call log An e-mail creating unit that extracts transaction information from a call log stored in a storage unit to create an e-mail; an e-mail transmitting unit that sends an e-mail to the e-mail address of the called party; and receives an e-mail from the called party An online transaction system, comprising: 24. The online transaction system according to claim 23, further comprising display means for displaying the call information and the e-mail on the same screen. 25. A storage device for storing product information for performing the transaction, and a search device for searching for product information from the storage device, wherein the mail creation device creates an electronic mail based on the search result. The online transaction system according to claim 23 or 24, wherein: 26. An apparatus according to claim 23, further comprising an instruction unit for performing a product order process or a product shipping instruction based on the information of the mail received by said mail receiving unit. Online trading system. 27. A transaction terminal for connecting to another terminal via a network and transacting merchandise via the network, comprising: a call transmitting means for transmitting call information by character or voice; Call information receiving means for receiving the call information, call log storage means for storing the log of the call, and mail creation means for extracting transaction information from the call log stored in the call log storage means to create an e-mail An online transaction terminal comprising: a mail transmitting unit that transmits an e-mail to the mail address of the other party; and a mail receiving unit that receives an e-mail from the other party. 28. The online transaction terminal according to claim 27, further comprising display means for displaying the call information and the e-mail on the same screen. 29. A storage device for storing product information for performing the transaction, and a search device for searching for the product information from the storage device, wherein the mail creation device creates an electronic mail based on the search result. The online transaction terminal according to claim 27 or 28, wherein: 30. The storage means records part information of the vehicle in association with the identification information of the vehicle, and the search means stores at least one of a classification number, a series, a model, and a plate number which are the identification information. The component information is searched using a condition as a condition.
30. An online transaction terminal according to any one of 7 to 29. 31. The search means narrows down the search result using at least one of a color number, a trim number, an equipment code, a year, a caution plate, a degree, a price, a name, and a location. The online transaction terminal according to claim 30, wherein: 32. Condition storage means for storing transaction conditions with said business partner, and sale price determination means for determining a sale price from a part price of said parts information and said transaction conditions. Item 32. The online transaction terminal according to any one of Items 27 to 31. 33. The online transaction terminal according to claim 27, further comprising an ordering means for performing an order processing of a product based on information of the mail received by said mail receiving means. 34. The online transaction terminal according to claim 27, further comprising instruction means for instructing a shipment of a product based on information of the electronic mail received by said mail receiving means. 35. The online transaction terminal according to claim 27, wherein said display means displays the search result in a different color according to a search condition. 36. The online transaction terminal according to claim 27, further comprising speech recognition means for using speech for said call and identifying a product to be traded by recognizing said speech. 37. A touch sensor arranged so as to be superimposed on the image of the product, and when an operator touches the image of the product,
The online transaction terminal according to any one of claims 27 to 36, wherein the touch sensor detects the touched position, and the search unit searches for product information for the product indicated at the position. .