JP2023026171A - System, stuff device, method, and computer program - Google Patents

Abstract

To solve the problem in which a user cannot purchase products not listed in an online shopping site and further the user cannot pass on information such as his or her preference to a clerk and cannot purchase a product according to product proposal by the clerk.SOLUTION: A system comprises a server device, a user device which transmits product search information, and a stuff device which transmits information on one or two or more products searched on the basis of the product search information to the user device. The stuff device is configured so as to receive purchase product information which is information indicating the products to be purchased selected from the searched one or two or more products. The server device is configured so as to transmit settlement preparation information of a product specified by the purchase product information and settlement information based on a stuff identifier to the user device.SELECTED DRAWING: Figure 3

Description

The present invention relates to systems, staff devices, methods and computer programs.

In recent years, many users use online shopping, and various products can be purchased without visiting a physical store. In addition, due to the epidemic of the new corona, the importance of online shopping, which allows you to shop without going out, is increasing more and more because going out and contacting store clerks are restricted.

However, in current online shopping, users can purchase items listed on the online shopping site, but cannot purchase items that are not listed. In addition, in a real store, a user can tell a store clerk about his/her preferences and other information, and can purchase a product according to the store clerk's proposal. Such shopping is realized in online shopping. I can't.

A system according to an embodiment of the present invention includes a server device, a user device that transmits product search information, and a staff device that transmits information on one or more products searched based on the product search information to the user device. wherein the staff device is configured to receive purchased product information, which is information indicating a product to be purchased selected from the searched one or more products, and the server device receives the purchased product information is configured to transmit to the user device payment preparation information for a product designated by the and payment information based on the staff identifier.

In the system according to the embodiment of the present invention, the payment preparation information can include the price of the product specified by the purchased product information.

In the system according to the embodiment of the present invention, the payment preparation information may include at least one of payment product information and a product merchant identifier.

In the system according to the embodiment of the present invention, the server device can transmit the payment information to the user device based on a user identifier that identifies the user of the user device. The user identifier transmitted from the user device may be associated with the payment information later.

In the system according to the embodiment of the present invention, the user device can display a payment screen based on the payment information, and transmit a purchase confirmation request to the server device according to the input of the user device.

In the system according to the embodiment of the present invention, the server device is configured to settle the payment for the product in response to receiving the purchase confirmation request.

In the system according to the embodiment of the present invention, the server device can total the amount of sales for each staff identifier.

In the system according to the embodiment of the present invention, the server device can total the sales amount for each commodity supplier identifier.

According to an embodiment of the present invention, in a system comprising a user device, a staff device, and a server device, the staff device receives product search information from the user device, and one or more items searched based on the product search information. The staff device is configured to transmit information about products to the user device, and the staff device further receives purchased product information, which is information indicating products to be purchased selected from the searched one or more products. Then, the staff identifier for identifying the staff member of the staff device and settlement preparation information of the product specified by the purchased product information are transmitted to the server device.

A method performed by a system comprising a user device, a staff device and a server device according to an embodiment of the present invention comprises the steps of: the user device transmitting product search information; a step of transmitting information about one or more products searched for to the user device; A step of receiving product information, and a step of the server device transmitting payment preparation information of the product specified by the purchased product information and payment information based on the staff identifier to the user device.

According to an embodiment of the present invention, a method performed by a staff device in a system comprising a user device, a staff device and a server device includes receiving product search information from the user device and searching one or more products based on the product search information. a step of transmitting information about two or more products to the user device; a step of receiving purchased product information, which is information indicating a product to be purchased selected from the searched one or more products; A step of transmitting a staff identifier for identifying a staff member of the device and payment preparation information of the product specified by the purchased product information to the server device.

A computer program according to an embodiment of the present invention comprises a step of sending product search information by the user device to a system comprising a user device, a staff device, and a server device; a step of transmitting to the user device information on one or more products that have been searched; A step of receiving information, and a step of the server device transmitting payment preparation information for the product specified by the purchased product information and payment information based on the staff identifier to the user device can be executed.

A computer program according to an embodiment of the present invention receives product search information from a user device, and stores products searched based on the product search information in the staff device in a system comprising a user device, a staff device, and a server device. a step of transmitting information about two or more products to the user device; a step of receiving purchased product information, which is information indicating a product to be purchased selected from the searched one or more products; A step of transmitting a staff identifier for identifying a staff member of the device and payment preparation information of the product specified by the purchased product information to the server device can be executed.

1 shows a system according to an embodiment of the invention; 1 shows a configuration of an information processing device including a server device, a staff device, and a user device 1; The processing flow of the entire system is shown.

[System configuration]
FIG. 1 shows a system 100 according to an embodiment of the invention. The system 100 has a server device 105 , a staff device 110 and a user device 120 . Server device 105 , staff device 110 and user device 120 are each connected via Internet 150 . Server device 105, staff device 110 and user device 120 may each be two or more devices. At least part of the server device 105 and staff device 110 may be connected via an intranet. In this case, the same entity such as a company or organization can manage the server device 105 and staff device 110 .

Server device 105 provides user device 120 with a shopping site such as an EC (electronic commerce) site. A user can shop at a shopping site provided by the server device 105 via the user device 120 . The user selects products listed on the shopping site. User device 120 transmits a purchase request to server device 105 in response to the selection. The server device 105 executes purchase processing for the product in response to receiving the purchase request.

In addition, the user can purchase products that are not listed on the shopping site, or can purchase products based on the suggestions of the staff of the shopping site based on the user's own preferences. In this case, the user device 120 receives product search information for searching for products, such as information on products not listed on the shopping site and preferences related to products that the user is looking for, from the user's input. to the server device 105 or staff device 110 . When the server device 105 receives product search information, the server device 105 may transmit the product search information received from the user device 120 to one or more staff devices 110 . In response to receiving the product search information via the staff device 110, the staff can purchase products based on the product search information at a shopping site provided by the server device 105 or another server device, a physical store, or the like. to explore. The staff member can transmit information on one or more items searched for to the user device 120 . The information of the searched product between the staff device 110 and the user device 120 is text-based communication such as text chat, voice communication, video-based communication using still images or moving images, or a combination of some or all of them. exchanged by communication. When the user purchases the searched product, the user transmits purchase product information specifying the product to be purchased to the staff device 110 via the user device 120 . In response to receiving the purchase product information, the staff causes the server device 105 to perform purchase processing (or decision processing) via the user device 120, packs the product, and sends it to the user.

FIG. 2 shows the configuration of an information processing device including server device 105 , staff device 110 and user device 120 . The server device 105, the staff device 110, and the user device 120 are information processing devices, and as shown in FIG. Prepare. The processor 205, memory 210, storage 215, input/output device 220, and communication device 225 are connected to each other via a bus. The configuration of the information processing device is an example, and the information processing device may not include some of the devices shown in the drawings and/or may include other devices.

[First embodiment]
FIG. 3 shows the processing flow of the entire system. The user device 120 transmits a product search request to the server device 105 that manages the shopping site. The server device 105 receives the product search request from the user device 120 (step 305). The server device 105 notifies the staff via the staff device 110 of the reception of the product search request (step 310). In another embodiment, the product search request may be communicated directly from the user device 120 to the staff device 110 .

The staff member communicates with the user to identify product search information, which is information required to search for products (step 315). Communication between staff and users may be accomplished through text-based communication, voice communication, video-based communication, or a combination of some or all of these. The staff can suggest products to the user. In one embodiment, if the product search request includes product search information for searching for products, such as preferences for products that the user is looking for, the staff searches for products based on the product search information. can be proposed. In one embodiment, if the product search request does not include the product search information, the staff may identify the product search information by interviewing the user. The product search information includes at least information for searching for products, such as user preferences regarding products that the user is looking for.

The product search information is specified by various methods. An example of a method for specifying product search information is shown below. (1) A user specifies a common product code (JAN (Japanese Article Number), EAN (European Article Number), UPC (Universal Product Code), etc.).
(2) Designate information about the product that the user wants. For example, white shoes suitable for soccer, shoes released this month, price range you want to buy, etc.
(3) The user designates information on products existing in a shopping site managed by a company other than the server device 105 . For example, the name and product name of other shopping sites, URL (Uniform Resource Locator) of products in other shopping sites, and the like.
The user can specify the product search information by exchanging information with the staff. For example, when the staff receives from the user that the user is looking for white shoes suitable for soccer that are priced at 10,000 yen or less, the staff selects the product that the user wants in a physical store or in a shopping mall managed by the organization to which the staff belongs. Sites, other shopping sites, etc. are searched for and presented to the user. The staff may present the price of the product to the user along with the product.

The staff searches for one or more products based on the product search information. The staff device 110 transmits information about the searched product to the user device 120, the user device 120 presents the information about the searched product to the user, and the user can specify the product that the user wants to purchase. The user device 120 transmits to the staff device 110 purchased product information, which is information indicating the product to be purchased that the user has decided to purchase, according to the user's input. Purchased product information includes at least information that allows the staff to identify the product purchased by the user. In another embodiment, staff device 110 may receive purchased product information from user device 120 via server device 105 .

In this embodiment, the user can determine the product search information and/or products based on the product search information by consulting with the staff. Therefore, the user can purchase products that could not be purchased in the conventional online shopping by using the present invention through the staff.

In addition, since so-called high-brand products do not have a common product code, it is difficult to search for high-brand products through online shopping. However, in the embodiment according to the present invention, it is possible not only to identify products that are not assigned a common product code, but also because the staff searches for products and presents them to the user. can be browsed, and the product to be purchased can be selected from among those products. Furthermore, in the embodiment according to the present invention, since the user can purchase products without visiting the actual store, it is possible to visit the actual store, such as those who live far away from the actual store or who cannot visit during the business hours of the actual store. People who cannot buy online can buy products that cannot be purchased through traditional online shopping.

When the staff device 110 receives the purchased product information from the user device 120, the staff can use the staff device 110 to prepare for the user to start payment for the product specified by the purchased product information. The staff device 110 transmits to the server device 105 user information (for example, user identifier, user's e-mail address, etc.) purchasing the product, payment preparation information, which is information necessary for preparing payment, and the staff identifier (step 320).

The payment preparation information includes the price of the product specified by the purchased product information. In another embodiment, the payment preparation information includes comments for explaining the product for payment, payment product information such as video, image, and sound, and product information such as the manufacturer, brand, and sales source of the product for payment. It includes at least one of a transaction partner identifier and a settlement product identifier that identifies a product to be settled.

In another embodiment, the user device 120 may receive the payment preparation information and the staff identifier from the staff device 110 in advance and transmit them to the server device 105 . In another embodiment, user device 120 sends user information and payment preparation information to server device 105 and staff device 110, after which staff device 110 sends the user information, payment preparation information and/or staff identifier to server device 105. You may send. When the user device 120 and the staff device 110 transmit payment preparation information to the server device 10, the server device 105 compares the payment preparation information transmitted from the staff device 110 with the payment preparation information transmitted from the user device 120. be able to.

The server device 105 creates payment information based on the staff identifier and payment preparation information, and transmits the payment information to the user device 120 based on the user information (step 325). The user device 120 displays a payment screen such as a cart screen based on the payment information. The payment information may be information (for example, URL) for accessing a payment screen based on the payment information. When the user presses the purchase button on the payment screen displayed on the user device 120 , the user device 120 transmits a purchase confirmation request, which is a request for confirming the purchase, to the server device 105 . The purchase confirmation request may include some or all of the payment information and/or information related to the payment information. In other embodiments, the generation of payment information may be performed by staff device 110 .

At least the price of the product is displayed on the payment screen based on the payment information. By creating payment information based on at least the payment preparation information and the staff identifier by the server device 105, the staff who prepared the product and the price of the product sold are associated on the payment screen. Therefore, in this embodiment, the staff can sell online even products that cannot be specified by JAN code or the like. In one embodiment, the payment screen may display information about the staff member who made the sale based on the staff identifier. In another embodiment, when the payment preparation information includes payment product information, product-related information such as product-related comments and images may be displayed on the payment screen based on the payment product information. In another embodiment, when the payment preparation information includes a product supplier identifier, information related to the supplier, such as the product manufacturer and brand, may be displayed on the payment screen based on the payment product information.

As another example of sending payment information (step 325 ), server device 105 may create payment information based on the staff identifier and payment preparation information and send it to staff device 110 . The staff device 110 transmits payment information to the user device 120 . The user device 120 displays a payment screen based on the payment information. For example, if the payment information is information (URL) for accessing a payment screen, the payment screen is displayed on the user device 120 when the user of the user device 120 clicks the URL.

As yet another example of sending payment information (step 325), the payment information may include user-related information to identify the user. User-related information can identify a user, and can be, for example, a user identifier, a user's email address, or information converted from them by some method. For example, payment information may be unique per user purchase and user identifier. As a result of the comparison, if the user identifiers are the same, the payment process proceeds, but if the user identifiers are different, a user different from the actual user is accessing the payment screen, and the payment process is incomplete. can be interrupted. When interrupting, the server device 105 may notify at least one of the staff device 110 and the user device 120 of the interruption. In another embodiment, interruption of payment processing may be realized by displaying an error screen on the user device 120 . As another example of comparing the user identifiers, the server device 105 receives the user identifier from the user device 120 when causing the user device 120 to display the payment screen, and the user identifier associated with the payment information and the received user identifier. may be compared with the user identifier that was created.

Server device 105 executes settlement processing in response to receiving the purchase confirmation request (step 330). In the settlement process, the server device 105 can total the sales amount for each staff identifier. As a result, the server device 105 can create sales totals and sales statistics for each staff member. In another embodiment, if the payment preparation information includes merchant identifiers, the server device 105 can generate sales totals and sales statistics for each merchant identifier. In one embodiment, the server device 105 may transmit to the staff device 110 that the settlement process has been executed. In response to the server device 105 executing the settlement process, the staff who sold the product and/or other staff pack the product and ship it to the user.

The settlement screen may have an item for inputting a settlement method. This allows the user to input payment methods such as bank transfer payment, credit card payment, cash on delivery payment, and code payment via the user device 120 . The user device 120 transmits the payment method information to the server device 105, and the server device 105 settles the amount of the product indicated by the payment preparation information based on the payment method information.

In the payment process, the server device 105 can use the staff identifier to make the payment. That is, staff identifiers are associated with payment transactions. Thereby, the server device 105 can identify who sold the product.

The system according to the embodiment of the present invention can sell products that could not be sold in conventional online shopping while consulting with the staff, and furthermore, associate the products with the sales staff.

[others]
In the above embodiments, sales of products have been described, but the above embodiments may be applied to sales of services.

When a computer program stored on at least some of the server devices 105, staff devices 110, user devices 120, and other devices is executed, the computer program instructs those devices to perform some of the processes in the above embodiments or run the whole thing.

Some or all of the elements described as being implemented in hardware in the above embodiments can be implemented in software, and some elements described as being implemented in software. may be implemented in hardware.

In the processing or processing order described above, as long as there is no inconsistency in the processing or processing order, such as using data that should not be used yet in a certain processing, the processing or processing order can be changed freely.

Regarding each of the embodiments described above, a part or all of the embodiments may be combined to be realized as one embodiment.

Each embodiment described above is an illustration for explaining the present invention, and the present invention is not limited to these examples. The present invention can be embodied in various forms without departing from the gist thereof.

100: sales system 105: server device 110: seller device 115: sender device 120: consumer device 150: internet 205: processor 210: memory 215: storage 220: input/output device 225: communication device

Claims (13)

a system,
a server device;
a user device that transmits product search information;
a staff device that transmits information about one or more products searched based on the product search information to the user device;
The staff device is configured to receive purchased product information, which is information indicating a product to be purchased selected from the searched one or more products, and the server device receives the purchased product information from the staff device. and prepares payment preparation information for the product specified by the purchased product information and payment information based on the staff identifier. 2. The system according to claim 1, wherein said payment preparation information includes the price of the product specified by said purchased product information. 3. The system of claim 2, wherein the payment preparation information includes at least one of payment product information and a product merchant identifier. The system according to any one of claims 1 to 3, wherein said server device transmits said payment information to said user device based on a user identifier that identifies a user of said user device. The user device according to any one of claims 1 to 4, wherein the user device displays a payment screen based on the payment information, and transmits a purchase confirmation request to the server device according to the input of the user device. system. 6. The system according to claim 5, wherein the server device is configured to settle the payment for the product in response to receiving the purchase confirmation request. 7. The system according to any one of claims 1 to 6, wherein said server device totals sales amounts for each staff identifier. 4. The system according to claim 3, wherein said server device totals sales amounts for each of said product supplier identifiers. The staff device in a system comprising a user device, a staff device and a server device,
The staff device is configured to receive product search information from the user device and transmit information on one or more products searched based on the product search information to the user device,
The staff device further receives purchased product information, which is information indicating a product to be purchased selected from the searched one or more products, and a staff identifier that identifies the staff member of the staff device. , payment preparation information of the product specified by the purchased product information, and a staff device configured to transmit to the server device. A method performed by a system comprising a user device, a staff device and a server device, comprising:
the user device transmitting product search information;
a step in which the staff device transmits information about one or more products searched based on the product search information to the user device;
a step in which the staff device receives purchased product information, which is information indicating a product to be purchased selected from the searched one or more products;
a step of the server device transmitting to the user device payment preparation information for the product specified by the purchased product information and payment information based on the staff identifier. A method performed by a staff device in a system comprising a user device, a staff device and a server device, comprising:
a step of receiving product search information from a user device and transmitting information on one or more products searched based on the product search information to the user device;
a step of receiving purchased product information, which is information indicating a product to be purchased selected from the searched one or more products;
and transmitting, to the server device, a staff identifier that identifies a staff member of the staff device, and payment preparation information for the product specified by the purchased product information. A computer program for a system comprising a user device, a staff device and a server device,
the user device transmitting product search information;
a step in which the staff device transmits information about one or more products searched based on the product search information to the user device;
a step in which the staff device receives purchased product information, which is information indicating a product to be purchased selected from the searched one or more products;
a step of causing the server device to transmit payment preparation information for a product specified by the purchased product information and payment information based on a staff identifier to the user device. A computer program comprising: a staff device in a system comprising a user device, a staff device and a server device;
a step of receiving product search information from the user device and transmitting to the user device information on one or more products searched based on the product search information;
a step of receiving purchased product information, which is information indicating a product to be purchased selected from the searched one or more products;
A program for executing a step of transmitting a staff identifier that identifies a staff member of the staff device and payment preparation information of a product specified by the purchased product information to the server device.

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