KR20020024261A - Method for confirmming for result of delivery using portable communication terminal - Google Patents

Abstract

PURPOSE: A method for confirming the delivery result of goods using a portable communication terminal is provided to efficiently manage the delivery of the goods by receiving goods delivery result data from the portable communication terminal and confirming the delivery result of the goods. CONSTITUTION: A main server extracts information of recipients for receiving goods at a set date from a database(205). The main server generates a message for confirming a goods delivery result using extracted information of the recipients(207). The main server drives a communication server, and transmits the message for confirming the goods delivery result to a portable communication terminal of the recipient through a mobile communication network(209). If WAP(Wireless Application Protocol) connection is performed(211), the main server receives a response message from the portable communication terminal of the recipient(213). The main server confirms the content of the response message(215). In case that the received response is delivery completion(217), the main server updates the delivery completion of corresponding goods in the database(219). In case that the received response is delivery incompleteness(221), the main server updates the delivery incompleteness of the corresponding goods in the database(223).

Description

How to check the product delivery result using a portable communication terminal {METHOD FOR CONFIRMMING FOR RESULT OF DELIVERY USING PORTABLE COMMUNICATION TERMINAL}

The present invention relates to a method of confirming a product delivery result, and more particularly, to a method of confirming a product delivery result using a portable communication terminal.

Delivery of goods ordered in shopping centers (Internet shopping malls, TV home shopping, online shopping through catalogs, and other off-line general shopping centers) is becoming more common.

Such a product (meaning an article or other intangible service, etc., hereinafter referred to as a "product") will be described below.

A buyer accesses an internet shopping mall that sells goods on-line, inputs a product to be ordered, the quantity and a delivery address, and then pays the price using a predetermined on-line / off-line payment method. The operator of the internet shopping mall delivers the goods to the delivery location after confirming the order history and payment, and confirms that the recipient of the goods (the buyer himself or the recipient of the goods designated by the buyer) correctly received the ordered goods.

However, in order to minimize the inconvenience and complaints that the recipients of the goods did not arrive properly on the scheduled date due to delivery delays or accidents during delivery, an Internet shopping mall (or a product delivery company) has a separate customer management person. Done.

For example, the delivery management department extracts the product delivery information (type, quantity, price, shipping address, scheduled delivery date, contact information of the recipient of the goods, etc.) from the database, and confirms that the recipients received the goods properly on the scheduled date. do. If the item has not been delivered by the scheduled delivery date, the customer care personnel will check the current delivery status and take the necessary steps to ensure the delivery is completed quickly.

In this way, the product delivery management method was performed to improve the customer satisfaction, because the management personnel directly contact the recipient of the goods to confirm directly, it must be arranged for the confirmation method, or separately, and it is very cumbersome and inconvenient.

In order to efficiently manage the delivery of goods, a recipient who receives the goods is connected to a shopping mall site (or a shipper's site) and checks on-line whether he or she received the goods properly (result of delivery). Method was used. If so, the product delivery information in the database is automatically updated in real time, it is possible to conveniently check the product delivery results without having to arrange a separate phone confirmation.

However, even if they encourage them to earn points or other benefits, the recipient of the product is already 10% of the time because the recipient of the product has already returned to the website and confirms the receipt.

Accordingly, an object of the present invention is to extract the data related to the delivery of goods and send it to the portable communication terminal of the recipient of the goods and to receive the goods delivery result data from the portable terminal, to conveniently check the goods delivery results and to efficiently manage the goods delivery To provide a way to do it.

According to an aspect of the present invention, there is provided a method of verifying a product delivery result, comprising: a first step of extracting information of a recipient who is supposed to receive a product on a predetermined date; A second step of generating a message for confirming a product delivery result using the recipient information extracted in the first step; A third step of transmitting a message generated in the second step to a recipient's portable communication terminal through a mobile communication network; A fourth step of confirming when a response message is received from the portable communication terminal; And a fifth step of updating the database according to the received response message.

1 is an example of the overall system configuration for confirming the goods delivery results in accordance with the present invention.

2 is a flow chart illustrating a method of confirming a product delivery result in accordance with the present invention.

Figure 3 is another example of the overall system configuration for confirming the goods delivery results in accordance with the present invention.

4 is an example of a message displayed on a screen window of a portable communication terminal according to an embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is an example of the overall system configuration for confirming the product delivery results using a portable communication terminal according to the present invention.

The purchaser uses the terminal 110 to access the seller system 120 through various communication networks 107, 109, and 111 and apply for product purchase and delivery. For example, a buyer may watch TV home shopping (or look through a product catalogue) and then call the seller system side 113, 127 with a wired or wireless telephone 101, 105, or use a PC 103 with a seller. The main server 115 of the system 120 is accessed to request a specific product to be delivered to a desired place.

The buyer database 119 provided in the seller system 120 stores / manages the buyer's personal information such as name, member ID, password, buyer's social security number, type of ordered product, product delivery number and the like and product order details. . The merchandise database 121 stores / manages the kind, price, description of the merchandise, video information, and stock information of the merchandise. The delivery management database 123 stores / manages a buyer's name, a product delivery number, a delivery product, a delivery date / time, a recipient's address, a recipient's name, a recipient's portable communication terminal phone number, and whether delivery is completed.

Meanwhile, in the above description, the databases 119, 121, and 123 are separated, but in some cases, data may be stored / managed by dividing fields in a single database.

The main server 115 creates / updates / manages the databases 119, 121, and 123 and controls the overall operation of the present invention. When the purchase and delivery of goods are requested from the purchaser terminal 110, the main server 115 creates or updates new databases 119, 121, and 123.

According to the present invention, the main server 115 generates a message for confirming the product delivery result (whether or not the product delivery is completed) and transmits the message to the portable communication terminal 130 of the product recipient. In addition, the main server 115 examines a product delivery result message (response message) received from the portable communication terminal 130 and updates a database (eg, a delivery management database 123). In addition, the main server 115 is connected to the Internet 101, receives the necessary information from the product database 121 and provides a web page for product guidance to the buyer PC (103).

The communication server 117 transmits a message for confirming the delivery of goods to the portable communication terminal 130 of the goods receiver via the mobile communication network 111 under the control of the main server 115. The VAN server 125 is connected to a VAN network (not shown) through the PSTN network 107 for payment.

2 is a flowchart illustrating a method of confirming a product delivery result using a portable terminal according to the present invention. Hereinafter, a description will be given with reference to FIG. 1.

The purchaser of the product uses the terminal 110 to access the seller system 120 via various communication networks 107, 109, and 111 to apply for the purchase and delivery of the product (201). Of course, in some cases, the buyer of the product may visit the shopping center directly to purchase the product and apply for delivery. In addition, when a product buyer purchases a product, payment is made on-line or off-line, and a detailed description of the general payment is omitted.

The main server 115 creates a database (for example, the buyer database 119 and the delivery management database 123) in response to the result of step 201 (203). Of course, the main server 115 may enter the personal information provided by the buyer to register as a member of the site, and may provide a service only in the case of the member.

The main server 115 extracts information of the recipients from the database that are supposed to receive the goods on a predetermined date (eg, today's date when the delivery is due). The extracted recipient information may be a buyer's name, a product delivery number, a delivery product, a delivery date / time, a recipient's name, a recipient's portable communication terminal phone number, and the like.

The main server 115 generates a message for confirming the product delivery result (whether or not the delivery is completed) by using the extracted recipient information (207). The main server 115 drives the communication server 117 and transmits a message for checking the product delivery result to the recipient's portable communication terminal 130 through the mobile communication network 111 (209). At this time, the main server 115 may transmit the message using a WAP-Push function. The message is displayed on the screen window of the portable communication terminal 130 (see FIG. 4).

As is well known, the swap-push function is a function of inserting a Uniform Resource Locator (URL) into a message transmitted to a portable communication terminal. Therefore, when the recipient presses the originating key provided on his terminal 130, a wireless application protocol (hereinafter, not shown) is provided between the terminal 130 and the gateway (not shown) provided in the mobile communication network 111. This is called WAP.)

When the recipient of the goods selects a number corresponding to whether the goods are received (see FIG. 4), a response message corresponding thereto is transmitted from the portable communication terminal 130 to the main server 115.

Therefore, when the WAP connection is made (211), the main server 115 receives the response message from the recipient's portable communication terminal 130 (213). The main server 115 checks the contents of the response message (215). If the received response is the delivery completion (217), the main server 115 updates (219) whether or not the delivery of the goods in the database (for example, the delivery management database 123). That is, the main server 115 marks that the goods have been delivered to the corresponding area of the database.

In step 215, if the received response is incomplete delivery (221), the main server 115 updates whether or not the delivery of the goods in the database (for example, the delivery management database 123) (223). That is, the main server 115 marks that the goods have not been delivered to the corresponding area of the database (223). Then, afterwards, the delivery management personnel inquires the database and extracts only the data for which the product delivery is not abnormally completed. Then follow up on the current delivery progress and take the necessary steps to ensure the delivery is completed quickly. Therefore, even if no person is required to confirm a phone call, the product delivery information of the database is automatically updated in real time, so that the product delivery result can be conveniently checked, and the delivery management can be efficiently performed. In addition, customers can conveniently check whether the delivery is complete.

On the other hand, when the step 203 is performed, the seller is to deliver the goods to the address of the recipient, the delivery company may perform this (not shown in Figure 2). In some cases, after performing step 203, the main server 115 may transmit a message to a portable communication terminal of a goods receiver that any goods will be delivered to what time, when, and where (not shown in FIG. 2 above). Not.).

3 is another example of an overall system configuration diagram for updating goods delivery information in real time using a portable communication terminal according to the present invention.

The difference between the system configuration of FIG. 3 and the system configuration of FIG. 1 is as follows. That is, FIG. 3 reduces unnecessary system load on the plurality of seller systems 310, 320, and 330, and separately manages the system 360 in order to efficiently manage the newly-subscribed vendors in the system of the present invention. It is characterized by The management system 360 collects data related to delivery management transmitted from the web servers 303, 307, and 311 provided in the seller systems 310, 320, and 330, respectively, and transmits the data to the corresponding portable communication terminal 370. A communication server 313 is provided, and a database (not shown in the drawing) for storing and updating data for managing a subscribed seller is provided.

Meanwhile, in the exemplary embodiment of the present invention, a case in which a seller selling a product also services a product delivery is described as an example. However, in some cases, the seller and the delivery company may be separated. In addition, when the seller and the shipper are separated, the shipper may exist outside the seller system 120, but a database (eg, a goods database 121 and a delivery management database 123) related to the delivery of goods through the Internet. ) Or receive data from the seller system 120 related to the delivery of goods. The main server provided in the delivery company system controls the operation of FIG. 2.

As described above, the present invention extracts the data related to the delivery of the goods and transmits it to the portable communication terminal, and receives the recipient's receipt result from the portable terminal and updates in real time, so no personnel for separate phone confirmation You can check the product delivery result even if the product delivery information in the database is automatically updated in real time can be managed efficiently. In addition, customers can conveniently check whether the delivery is complete.

Claims (1)

In the method of confirming the product delivery result, A first step of extracting information of a recipient, which is supposed to receive the goods on a predetermined date, from a database; A second step of generating a message for confirming a product delivery result using the recipient information extracted in the first step; A third step of transmitting a message generated in the second step to a recipient's portable communication terminal through a mobile communication network; A fourth step of confirming when a response message is received from the portable communication terminal; And And a fifth step of updating the database according to the received response message.