KR20020007912A - Management system and method for hands off shop using internet - Google Patents

Abstract

PURPOSE: A system and method for operating an unmanned store using the Internet is provided to continuously operate an agent through the unmanned store by displaying products inside of the store, by enabling a customer to input information on products and orders to an unmanned information terminal, and by enabling the customer to confirm and order a product. CONSTITUTION: Unmanned stores(100a-100n) are equipped with the unmanned information terminal(102) which displays electric home appliances(101) in order for customers to watch and select a product and transmits information ordered by the customers, a camera(103) which senses a movement of an object inside of the stores(100a-100n), an electric home appliance server(104) which receives data through the unmanned information terminal(102) and the camera(103) through the Internet, a network device(105) which transmits the data inputted from the electric home appliance server(104) through the Internet. The switchboard(106) supplies power to devices of the unmanned stores(100a-100n). A unmanned store operating server(300) receives customer ordering information transmitted from the network device(105) through the Internet(200).

Description

Unmanned store operating system using internet and its operation method {Management system and method for hands off shop using internet}

The present invention is to operate the unmanned store using the Internet, in particular, to operate the unmanned stores through the Internet to check the product to the customer, and then to order the detailed description of the product, and then order the Internet A system and a method of operating the same.

In general, unmanned information terminals (Kiosk) is a system that can be installed in a lot of people in a museum, library, building, etc., and combined with photo / video / sound to provide more efficient guidance and promotion. By just touching it, you can get useful information very easily.

The conventional unmanned store system using the unmanned information terminal is as shown in FIG.

Referring to Figure 1, the unmanned store is composed of a sales room (1) for selling goods and management (2) for managing the goods,

The sales room 1 is provided with an unmanned information terminal 3 of a merchandise sales device provided with a display 5 for displaying product information and processing results such as calculation and settlement, and the like. In the vicinity of the receiving apparatus, a receiving table 4 conveyed from the product management apparatus is provided.

The management room 2 is provided with a storage shelf 6 and a conveyer 7 of the product, and retrieves the product corresponding to the product data transmitted from the unmanned information terminal 3 to the product management apparatus, and stores the storage shelf 6. It takes out from the container, and conveys it to the receiving stand 4 of the sales room 1 by the conveyer 7.

Fig. 2 shows the configuration of the terminal 3 of the merchandise sales device, and at the time of settlement of the transaction price of the merchandise, payment is made by the banknote inlet 8 into which the bill is inserted, the currency inlet 9 into which the money is inserted, and the credit card. And a printer (not shown) that prints the result of the settlement process, and the display 5 provided with a touch panel and capable of selective input on the screen.

3, the merchandise selling apparatus 20 includes a computing unit 21, a settlement unit 22, and a data transmission unit 23, and the merchandise management device 30 includes a data transmission unit 23. It consists of a product search unit 31 for searching for a product in accordance with the data input from) and a product delivery unit 32 for delivering the searched products.

The unmanned store system using the conventional unmanned information terminal configured as described above will be described with reference to the accompanying drawings.

First, the unmanned store is divided into a sales room 1 and a management room 2, and the unmanned information terminal 3 of the sales room 1 displays a product information and a result of processing such as calculation and settlement. Has

As shown in FIG. 2, when the customer selects a product, the unmanned information terminal 3 includes a banknote inlet 8, a currency inlet 9, and a card inlet 10 for settlement of the transaction price of the product ordered by the customer. And print the result of the settlement processing for the payment to a printer (not shown).

The transaction amount of the product selected by the unmanned information terminal 3 is calculated, and the product data is transmitted to the product management apparatus 30 after the settlement process by cash or credit card is performed.

The unmanned information terminal 3 displays the product information on the display, waits for a selection input, and reads the input data if there is an input. Thereafter, through the checking of the read data, the above operation is repeated when there are several selected products, and when the selection input is completed, the total amount of the input data is calculated by the calculation unit 21 of the merchandise sales device 20. The total amount of money is calculated on the display 5, the total amount of money is displayed on the display 5, and the settlement process is executed by the settlement unit 32, and then the data is transmitted to the product management apparatus 30.

If the above settlement method is input, it is determined whether it is cash processing or card processing, and if cash processing, the input of money is confirmed through the banknote inlet 8 and the currency inlet 9 and the amount of the input is counted and displayed. Displayed in (5), the input amount of money is confirmed. At this time, if the input amount is correct, the result of the settlement process is printed on the receipt, if there is change, the remaining amount is converted, and the transaction contents are printed on the receipt.

On the other hand, when the settlement method is a card processing, if a card is inserted into the card insertion slot 10, settlement processing is performed according to the input of the customer's password and payment method, and the settlement processing result is printed on the slip.

In the vicinity of the unmanned information terminal 3, a receiving stand 4 for receiving a product returned from the product management device 30 is provided so that a product corresponding to the product data selected from the unmanned information terminal 3 is sold. It is conveyed to the receiving stand 4 of the said sales chamber 1 via the storage shelf 6 and the conveyer 7.

That is, the commodity management device 20 that receives the commodity data from the unmanned information terminal 3 searches the commodity search unit 31 for a commodity corresponding to the received data, and if the commodity is found, commodity delivery unit ( 32, the product is taken out from the storage shelf 6 and sent to the counter 4.

In such an unmanned jumbo operating method using an unmanned information terminal, it is possible to find a necessary product through the unmanned information terminal 3 and automate the settlement process, thereby preventing fraud such as theft without placing a person in charge at a store store. I did it.

However, the above-described method of operating an unmanned store using the unmanned information terminal does not consider directly selecting and selecting a product which is a main characteristic of the person to purchase, and at the time of completing cash or card payment, only the product is provided to the buyer. There will be a problem that the credit rating of the store falls at the point of view of the buyer because it will be sent.

In addition, such a store operation method requires a collection table, a storage shelf, a conveying machine, a management room, etc. collectively, so that the store is bulky and inconvenient.

The present invention has been made to solve the above-mentioned conventional problems, and displays the product in an unmanned store, and the product information to be purchased by the customer to be provided through a detailed description through the unmanned terminal to order, and the unmanned information terminal The purpose of the order is to provide an unmanned store operating system and its operation method using the Internet to receive orders and receive orders through the Internet and receive shipping and storage payments to customers according to the customer order information.

1 is a configuration diagram showing a conventional unmanned store system.

2 is a block diagram of a conventional unmanned information terminal.

3 is a block diagram showing a control unit of a conventional unmanned store system.

Figure 4 is a block diagram showing an unmanned store operating system using the Internet according to the present invention.

5 is a flowchart illustrating a method for operating an unmanned store using the Internet according to the present invention.

<Explanation of symbols for the main parts of the drawings>

100 ... Unmanned store 101 ... Appliances

102 ... Unmanned Information Terminal 103 ... Camera

104 ... Home appliances 105 ... Network devices

106 Switchboard 200 Internet

300 ... Unmanned store operation server 400 .. Delivery company and staff

In order to achieve the above object, the unmanned store operating system using the Internet according to the present invention,

Display products in the unattended store for customers to view and select directly;

An unmanned information terminal having a touch screen to provide product information in a photo / video / sound and requesting and transmitting customer order information such as order product information, payment method and customer information when a product is ordered;

A plurality of store management and communication means for receiving customer order information from the unmanned information terminal and transmitting it through the Internet;

Receiving customer order information transmitted through each of the store management and communication means characterized in that it comprises an unmanned store management server to contact the delivery company to deliver the product to the customer.

Preferably, the unattended store operation server is characterized in that the power management of the home appliances and the store automatically executes by controlling the store management and communication means.

Preferably, the unmanned store operating server refers to the data received by the camera and the store management and communication means inside the store, to control the store management and communication means to automatically open and close the door of the unmanned store It is characterized by.

Unmanned store operating method using the Internet according to the present invention,

(a) a step in which the customer checks the ordered product by viewing the home appliance displayed in the unmanned store;

(b) providing the order product information to an unmanned information terminal and ordering the product therethrough;

(c) selecting the request for inputting the customer information and the price and payment method of the ordered product;

(d) transmitting customer order information to the store management and communication means through the unmanned information terminal;

(e) transmitting customer order information received in the store management and communication means through the Internet;

(f) receiving customer order information transmitted from the store management and communication means at the unmanned store operation server, respectively, and contacting the delivery company and the employee so that the ordered product can be transmitted to the customer. do.

Preferably, the unmanned store is characterized in that it can automatically manage the power on, off and the door opening, closing the inside of the unmanned store operating server.

Hereinafter, with reference to the accompanying drawings as follows.

4 is a block diagram showing an unmanned store operating system using the Internet according to the present invention, Figure 5 is a flow chart showing a method for operating an unmanned store using the Internet according to the present invention.

Referring to Figure 4, the unattended stores (100a ~ 100n) to display the home appliance 101 in the store so that customers can view and select the product, and to request the product information and payment method and customer information that customers want to order Unmanned information terminal 102 for displaying and transmitting information ordered by the customer, a camera 103 for detecting the movement of the object inside the store, and controlling the power supply of the home appliances and data through the unmanned information terminal and camera A home appliance server (104) for receiving, a network device (105) for transmitting data input from the home appliance server through the Internet, and a switchboard (106) for supplying power to the internal device of the unattended store;

Receiving customer order information transmitted through the Internet 200 from the network device 105, and informs the delivery company and employees, the unmanned store operating server for controlling the power and security mode operation through the network device 105 ( 300).

The unmanned store operating system and the operating method using the Internet according to the present invention configured as described above will be described with reference to the accompanying drawings.

In the unmanned stores (100a ~ 100n), customers can browse and display home appliances (refrigerator, washing machine, TV, video, vacuum cleaner, etc.) 101 to check directly, and customers want to see and purchase the exhibited product (101) Check the product and select the product you want to order.

If the customer wants to make a detailed description or order for a product to be ordered, the mobile terminal 102 moves to the unmanned information terminal 102 and selects the corresponding product through a screen (not shown). The user is referred to the database as a resignation / video / sound, and the order of the product is selected on the screen.

When the product is ordered, the unmanned information terminal 102 selects and fills in customer information such as a recipient's name, a customer's address, a desired delivery date and time, and a telephone number. The customer then informs the price of the ordered product and selects a payment method for the ordered product. In this case, the payment method may be selected from cash payment or card at the time of delivery. Such input may be performed using a key input method provided on a touch screen.

In addition, if there is no purchase of another product by checking the purchase of another product, the price and product of the product ordered by the customer are first provided with a product confirmation certificate printed by a printer (not shown).

On the other hand, if the customer does not use the Internet or the unmanned information terminal, make a phone call with the receptionist using the internal telephone, and select the product, address and phone number, recipient name, delivery date and time, etc. You will be informed.

The customer order information (customer information, product information, payment method, etc.) ordered by the customer in the unmanned information terminal 102 is transmitted to the home appliance server 104, the home appliance server 104 via the network device 105 through the Internet ( 200 to transmit to the unmanned store operating server (300).

The unmanned store management server 300 receives the customer order information sent from the home appliance server 104 and then contacts the delivery company and the employee 400 so that the product can be delivered to the customer, and then to be delivered to the customer.

At this time, the delivery company and the employee 400 delivers to the address requested by the customer in accordance with the delivery date and time requested by the customer, and receives the delivery money at the same time as the delivery. The card receipt will be issued directly.

On the other hand, the unattended store operating server 300 checks the power state and the like of each home appliance 101 of the unmanned stores (100a ~ 100n) by exchanging data with the home appliance server 104 to control to operate normally.

And, to manage the unattended stores (100a ~ 100n) to control the power off and security mode, when the power off signal and the security mode signal is transmitted to the home appliance server 104, the home appliance server 104 power off signal By this, the power input from the switchboard 106 through the network device 105 is blocked from being transmitted to the home appliance 101 and the unmanned information terminal 102.

Then, the home appliance server 104 locks the doorway of the unmanned store with the locking device or automatically lowers the shutter by the security mode signal. At this time, the camera 103 checks whether the customer remains inside the store during power-off and security mode operation, and if the remaining message is first broadcasted, the message "The business is over, please visit next time" The camera 103 checks again whether the customer has exited, and enters the power-off mode and the security mode.

Such a camera 103 may check the environment and the cleaning state of the unmanned store at any time.

An unmanned store operating method using the Internet will be described with reference to the embodiment of FIG. 5.

View the home appliance (101) displayed inside the unmanned store (100a ~ 100n) to check the product you want to order (S101), if there is a product you want to order to obtain information about the order product through the unmanned information terminal 102 (report Listen) select the ordered products and order products (S102, S103).

If the user selects and inputs the customer information after the step S103, the ordered products are displayed and the payment method is selected (S104 and S105).

In this way, the customer order information, which is information input for ordering by the customer, is transmitted to the home appliance server 104, and the home appliance server 104 receives customer order information from the unmanned information terminal 102 and orders the customer through the Internet 200. The information is transmitted to the unmanned store operation server 300 (S106, S107).

Then, the unmanned store operation server 300 receives the customer order information and contacts the delivery company and staff 400 according to the order information to deliver the corresponding product to the customer (S109). At this time, the delivery staff to directly receive the delivery price from the customer (S110).

As such, the products ordered from these unmanned stores (100a ~ 100n), while exhibiting the products in the unmanned stores (100a ~ 100n), and receiving the order while providing the information of the products to the unmanned information terminal (102) It is managed by the unmanned information operation server 300 through the Internet, and when an order comes in, it can be delivered and delivered through a delivery company and an employee 400, which is not limited to an unmanned store of a specific household appliance and displays other products. It can also be applied to stores (eg clothes, sports equipment, etc.).

As described above, the unmanned store operating system and its operating method using the Internet according to the present invention, by displaying the home appliances in the unmanned store and allows the customer to enter the product information and order information into the unmanned information terminal product By receiving the order information through the Internet to receive the ordered products and receive payments to customers, and to manage the unmanned stores via the Internet, There is an effect that can promote the continuous operation of the agency through the agency.

Claims (5)

Display products in the unattended store for customers to view and select directly; An unmanned information terminal having a touch screen to provide product information in a photo / video / sound and requesting and transmitting customer order information such as order product information, payment method and customer information when a product is ordered; A plurality of store management and communication means for receiving customer order information from the unmanned information terminal and transmitting it through the Internet; Receiving customer order information transmitted through each of the store management and communication means, the unmanned store operating system using the Internet, characterized in that it comprises an unmanned store operating server to contact the delivery company to deliver the product to the customer. The method of claim 1, The unmanned store operating server is an unmanned store operating system using the Internet, characterized in that for automatically controlling the power on, off of home appliances and stores by controlling the store management and communication means. The method of claim 1, The unmanned store operating server controls the store management and communication means to automatically open and close the door of the unmanned store by referring to the data received by the camera inside the store and the store management and communication means. Store operating system using the Internet. (a) a step in which the customer checks the ordered product by viewing the home appliance displayed in the unmanned store; (b) providing the order product information to an unmanned information terminal and ordering the product therethrough; (c) selecting the request for inputting the customer information and the price and payment method of the ordered product; (d) transmitting customer order information to the store management and communication means through the unmanned information terminal; (e) transmitting customer order information received in the store management and communication means through the Internet; (f) receiving customer order information transmitted from the store management and communication means at the unmanned store operation server, respectively, and contacting the delivery company and the employee so that the ordered product can be transmitted to the customer. How to operate an unmanned store using the Internet. The method of claim 4, wherein The unmanned store operating method of the unmanned store using the Internet, characterized in that to automatically manage the power on, off and the door opening, closing the inside of the unmanned store operating server.