KR20020004925A - Refrigeration and freezing hospital service system using the Internet - Google Patents

Abstract

PURPOSE: A repair service system using the Internet is provided to reduce time and expenses by providing ways for making up for defects generated from a refrigerator on the Internet, by enabling a consumer to repair the refrigerator in case that the consumer checks the refrigerator. CONSTITUTION: A user client performs a log-in(S1). The user client selects a defected part registered in a homepage(S2). A database for displaying data on repairing the refrigerator is constructed(S4). Information difficult to search on components to be repaired is photographed and transmitted in real time(S5,S6). After that, the data selected by the user client are displayed to a monitor(S3). A refrigerator database is constructed(S4). Repairing charges and prices for the components are processed(S7). A connection to the Internet is terminated(S8).

Description

Refrigeration and freezing hospital service system using the Internet {omitted}

The present invention relates to a refrigeration and freezing hospital service system using the Internet. More specifically, all the data on the freezer on the Internet, that is, data, pictures of the freezer parts, and information on the freezer and freezer by making a freezer installation example as a database. It relates to a system for servicing.

In order to provide after-sales service for conventional refrigerators, fresh foods, freezers, and appliances to keep products fresh, after-sales technicians visited themselves to repair the refrigerators and replace parts. One part of the site that introduced the company provided only weak information.

However, more than 50% of the parts of the refrigerator are consumed by the failure of the freezer, but even the parts that are not well understood by professional technicians are cut out and discarded and discarded, and the replacement of all parts is made with a simple failure. There are a lot of problems with the waste of foreign currency, because a large portion of the refrigerator parts are imported from foreign countries.

Therefore, the present invention has been made in order to solve the above problems, an object of the present invention is to repair the refrigerator on the Internet, check points when the failure, estimated estimates during the repair, the phenomenon occurring during the failure, efficient operation method, coping during repair By making database of refrigerator information such as method, machine selection method and reading method, anyone can prevent general troubles by getting general checks and get estimate of repair cost in advance so that economic loss can be prevented in advance. It is.

In order to achieve the present invention is composed of a refrigerator integrated service system server using the Internet to accumulate a DB for each failure site and parts, a user client, and a digital mobile phone to take a picture with a mobile phone with a digital camera to send pictures and texts; Accessing the Internet homepage from the client site, selecting fault parts registered on the homepage from the user client, accumulating the database to display data for repairing the refrigerator, and finding repair parts for repairing the refrigerator. Taking and transmitting the information with a real-time digital camera, displaying the answers to the images taken from the mobile phone and displaying the data selected by the user's client on the monitor, suggesting troubleshooting, calculating repair costs, and calculating the parts price. It is achieved by providing a refrigerator integrated service system using the Internet consisting of the step of expressing, and the step of terminating the Internet connection.

The refrigeration and freezing general hospital service system using the Internet of the present invention has achieved a general hospital system that can repair and reclaim freezers, fresh goods, refrigerators and the like.

1 is a conceptual diagram of a refrigeration and freezing general hospital service system using the Internet of the preferred embodiment of the present invention,

2 is a flow chart of a refrigeration and freezing general hospital service system using the Internet of the preferred embodiment of the present invention,

3 is an exemplary view showing a database of a refrigerated and frozen hospital service system using the Internet of the preferred embodiment of the present invention.

Explanation of symbols on the main parts of the drawings

1: Total refrigerator service server 2: Internet network

3: user client 4: digital camera mobile phone

Hereinafter, the configuration of the present invention will be described in detail with reference to the accompanying drawings for a preferred embodiment.

The refrigeration and freezing hospital service system using the Internet of the present invention consists of a medical office, emergency room, surgery, recovery room to check and repair products such as a freezer, fresh machine, refrigerator, etc. online, and repair cost according to the state It is made on-line so that it can be compared with other companies by receiving a quotation from the company in advance, and it has the characteristic that it can be used as the data when repairing or selling the record.

First, Figure 1 is a conceptual diagram of a refrigerator integrated service system according to a preferred embodiment of the various information about the refrigerator and the freezer, that is, a repair method of the refrigerator, check items for failure, estimate estimates when repairing, phenomenon occurring when a failure, efficient operation method, repair The system of the refrigerator service system (1) using the Internet, which accumulates the DB for each fault site and part, and the user client (3) who wants to obtain information about the refrigerator and the freezer. On the basis of the data, if the failure of the refrigerator is not detected, it consists of a digital mobile phone 4 which transmits texts and images by taking a picture with a mobile phone with a digital camera and is configured to exchange information with each other using internet media.

Figure 2 is a flow chart of the refrigerator integrated service system using the Internet of the preferred embodiment of the present invention consists of the following steps.

Accessing an Internet homepage from a user client (S1);

A faulty part selecting step (S2) registered in the homepage in the user client;

A database accumulating step (S4) for displaying data for the refrigerator repair;

Photographing and transmitting, by a real-time digital camera, a user who is difficult to explain the repair parts or information that is difficult to retrieve for repairing the refrigerator (S5 and S6);

Displaying the answer to the image taken by the mobile phone and the data selected by the user client on the monitor after the step S2 and the steps S5 and S6 (S3);

Presenting a solution for solving the failure part and expressing a repair cost and a part price measurement (S7);

The step (S8) of terminating the internet connection is made.

In the step S1 of accessing the Internet homepage from the user client, a personal computer (hereinafter referred to as a PC) accesses a communication service homepage using the Internet produced in the cyber space by accessing a communication network via TCP / IP.

The faulty part selection step (S2) registered in the homepage of the user client records the sound or the product having a problem in the place where the refrigerator or the freezer is to be repaired or the product has been scratched in the search box on the homepage. Appears and selects the fault part of the displayed data to access the data.

Database storage step (S4) for displaying the data for repairing the refrigerator is a database of information on the customer card and the refrigerator parts on the cyber, as shown in Figure 3, the customer card is stored in the refrigerator of the registered customer The information form of the product used by the customer, the request for repair and the result of the request are displayed, and if a defect occurs in the same part in the future, a database of customer information has been established to diagnose and treat the refrigerator in cyberspace. The refrigerator parts have a database of a list of refrigerator products for each manufacturer, and different parts are used for each product of the refrigerator. Thus, the refrigerator parts are divided by each refrigerator to build a separate parts database for each.

Therefore, the accumulated database is a sequential connection method, that is, a question about where the defect is sequentially suggests the most suitable repair method.

In order to repair the refrigerator, the steps (S5 and S6) of photographing and transmitting information, which is difficult to search for the repair parts, in the real-time digital camera is difficult to explain where the defect is in the refrigerator, that is, for removing parts used in the refrigerator. When a little bit of oil flows out of a filter, a user who knows this may find it difficult to search even if a user puts a search word on the homepage.

Therefore, the user sends a message to the mobile phone that something like oil flows out, and at the same time, takes a picture of the oil flows out of the digital camera attached to the mobile phone and sends it to the server.

After the steps S2 and S5 and S6, the step of displaying the answer to the image taken by the mobile phone and the data selected by the user's client on the monitor (S3) inputs a defect state of the refrigerator to the homepage or photographed by the mobile phone. The repairs for the images can be retrieved from the user's client and the results can be viewed on the PC.

The step S7 of expressing the repair of the fault part and calculating the repair cost and the measurement of the parts price represents a video for repairing the fault part as a solution for the fault part of the refrigerator so that anyone can easily repair the fault part. It displays information such as the price of parts and replacement time, and computes the result of repair cost.

Terminating the Internet connection (S8) is to terminate all the steps.

As described above, in the present invention, when a problem occurs in the refrigerator, a few items are checked in accordance with the question that asks the phenomenon occurring in the refrigerator by accessing the site, and the repair method for the selected item and the amount of money required for the repair are given. It has the effect of showing the transparency of price by repairing by computerized process. Also, the very simple breakdown that can be found by the customer's check is repaired systematically by the general hospital, which can prevent the time and economic loss. It is an effect that can be very useful inventions in the freezer commercial and Internet service industry.

Claims (4)

It consists of medical office, emergency room, surgery and recovery room to check and repair products such as freezer, fresh machine, refrigerator, etc. on-line. It is an online refrigeration and freezing hospital service system, which is made online and preserves the records so that they can be used as data during repair or sale. According to claim 1, In the general hospital service method through the Internet, A first step of selecting a failure portion registered on the homepage by the user client; Accumulating a database for displaying data for repair of the refrigerator; A third step of photographing and transmitting information, which is difficult to search for repair parts, for repairing the refrigerator by a real-time digital camera; A fourth step of displaying an answer to an image captured by a mobile phone and a material selected by a user client on a monitor after the steps 2 and 3; A refrigeration and freezing hospital service system using the Internet, comprising a fifth step of expressing and solving a trouble part, and calculating and expressing a repair cost and a part price measurement. The method of claim 1, wherein the second step of accumulating a database for displaying data for repairing the refrigerator comprises accumulating data of a freezer unit sequentially by company, product, and product component. Refrigerated and frozen general hospital service system. The method of claim 1, wherein the fourth step of displaying an answer to the image taken by the mobile phone and the data selected by the user client on the monitor is to select the data by sequentially asking the defect state of the refrigerator from a large part to a small part. Refrigeration and freezing general hospital service system using the Internet.