US20070192161A1 - On-demand customer satisfaction measurement - Google Patents

On-demand customer satisfaction measurement Download PDF

Info

Publication number
US20070192161A1
US20070192161A1 US11320028 US32002805A US2007192161A1 US 20070192161 A1 US20070192161 A1 US 20070192161A1 US 11320028 US11320028 US 11320028 US 32002805 A US32002805 A US 32002805A US 2007192161 A1 US2007192161 A1 US 2007192161A1
Authority
US
Grant status
Application
Patent type
Prior art keywords
survey
end
user
abbreviated
profile
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
US11320028
Inventor
Sandra Kogan
Michael Muller
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date

Links

Images

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
    • G06Q30/0202Market predictions or demand forecasting
    • G06Q30/0203Market surveys or market polls

Abstract

Embodiments of the present invention address deficiencies of the art in respect to customer relationship management and provide a method, system and computer program product for on-demand customer satisfaction measurement. In one embodiment of the invention, an on-demand customer satisfaction measurement method can include matching a target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey, forwarding the abbreviated survey to the end user only if the target profile and usage profile match, and collecting survey results for the abbreviated survey. The method further can include monitoring application usage for the end user in an end user client computing device, constructing the usage profile based upon the monitored application usage, and storing the usage profile in the client computing device.

Description

  • [0001]
    Figure US20070192161A1-20070816-P00999
    surveys require a substantial number of focused questions, surveys can consume a significant amount of time to complete. In consequence, customers can become impatient with customer satisfaction surveys, and in many cases can refuse to cooperate in providing customer feedback through a survey.
  • [0002]
    Survey follow up is an important aspect customer relationship management. For many completed surveys, it can be advantageous to directly contact a survey participant to address particular issues not readily addressable through standardized survey questions. Yet, for many survey participants, anonymity is of paramount importance and, as such, survey participants are not eager to provide personal identifying information in completing a survey. Without personal identifying information, though, survey follow up is not possible. Accordingly, the effectiveness of a survey can be limited to the generic nature of responses to standardized, un-personalized questions.
  • [0003]
    A “moment of truth” is defined as an event that brings a vendor to the mind of a consumer. Moments of truth include the individual, indirect customer interactions with a product or service whereby an opinion can be formed of the vendor by the consumer following the interaction. It is well-known that focusing on moments of truth can have a substantial impact on the customer service relationship with consumers in the marketplace. Notwithstanding, traditional survey data collection techniques occur too infrequently to capture moments of truth for a vendor. Accordingly, conventional customer relationship management cannot capitalize on feedback related to moments of truth.
  • BRIEF SUMMARY OF THE INVENTION
  • [0004]
    Embodiments of the present invention address deficiencies of the art in respect to customer relationship management and provide a novel and non-obvious method, system and computer program product for on-demand customer satisfaction measurement. In one embodiment of the invention, an on-demand customer satisfaction measurement method can include matching a target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey, forwarding the abbreviated survey to the end user only if the target profile and usage profile match, and collecting survey results for the abbreviated survey. The method further can include monitoring application usage for the end user in an end user client computing device, constructing the usage profile based upon the monitored application usage, and storing the usage profile in the client computing device.
  • [0005]
    In one aspect of the embodiment, the method further can include detecting a moment of truth for the end user, and, responsive to detecting the moment of truth, performing the matching, forwarding and collecting steps. In another aspect of the embodiment, the method further can include providing a reward to the end user for responding to the abbreviated survey. Providing a reward to the end user for responding to the abbreviated survey can include determining whether the end user has responded to a threshold number of abbreviated surveys, and providing the reward only of the end user has responded to a threshold number of abbreviated surveys. Alternatively, providing a reward to the end user for responding to the abbreviated survey can include receiving a request for a reward from the end user for having responded to the abbreviated survey.
  • [0006]
    In another embodiment of the invention, a customer relationship management data processing configured for on-demand customer satisfaction measurement can be provided. The system can include an application host configured for hosting at least one application, and survey logic coupled to the application host and a data store of survey results. The survey logic can include program code enabled to provide an abbreviated survey to an end user only if a target profile for the abbreviated survey matches a usage profile for the end user. In one aspect of the embodiment, the system further can include moment of truth detection logic coupled to the survey logic. In another aspect of the embodiment, reward processing logic can be coupled to the survey logic.
  • [0007]
    Additional aspects of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The aspects of the invention will be realized and attained by means of the elements and combinations particularly pointed out in the appended claims. It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
  • BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS
  • [0008]
    The accompanying drawings, which are incorporated in and constitute part of this specification, illustrate embodiments of the invention and together with the description, serve to explain the principles of the invention. The embodiments illustrated herein are presently preferred, it being understood, however, that the invention is not limited to the precise arrangements and instrumentalities shown, wherein:
  • [0009]
    FIG. 1 is a schematic illustration of a customer relationship management data processing configured for on-demand customer satisfaction measurement; and,
  • [0010]
    FIGS. 2A and 2B, taken together, are a flow chart illustrating a process for on-demand customer satisfaction measurement.
  • DETAILED DESCRIPTION OF THE INVENTION
  • [0011]
    Embodiments of the present invention provide a method, system and computer program product for on-demand customer satisfaction measurement. In accordance with an embodiment of the present invention, interactions between a consumer and a computer program can be monitored and a usage profile can be constructed for the consumer based upon the interactions. The usage profile can be stored locally and privately for the benefit of the consumer. Subsequently, an on-demand survey can be composed for a target profile and the target profile can be compared to the usage profile. Where a match occurs, the on-demand survey can be provided to the client and the responses to the survey can be returned in short course. Notably, the on-demand survey can be provided responsive to the detection of a moment of truth in the computer program.
  • [0012]
    In further illustration of an embodiment of the invention, FIG. 1 is a schematic illustration of a customer relationship management data processing configured for on-demand customer satisfaction measurement. The data processing system can include an application host 105 supporting the execution of one or more applications 110 accessed by end users through one or more client computing devices 135 over computer communications network 125. In one aspect of the invention, the applications 110 can include portlet applications provided through a portal view accessed in the client computing devices 135.
  • [0013]
    Survey logic 120 can be coupled to the application host 105 and can include program code enabled to conduct an abbreviated survey 160 with the client computing devices 135. The program code of the survey logic 120 further can be enabled to acquire survey results 165 responsive to the abbreviated survey 160 from the client computing devices 135 for collection in a data store of survey results 115. Specifically, the abbreviated survey 160 can be a limited survey of only a few questions which provide for a quantitative, on-demand evaluation. Notably, the program code of the survey logic 120 can be enabled to limit the conduct of the abbreviated survey 160 to only selected ones of the client computing devices 135 having a usage profile 155 which compares to a particular target profile 140 established for the abbreviated survey 160.
  • [0014]
    More specifically, each of the client computing devices 135 can include profile management logic 145 including program code enabled to monitor application usage within respective ones of the client computing devices 135. Based upon the monitored application usage, a usage profile 155 can be created by the program code of the profile management logic 145 for a corresponding end user. In this way, only those end users of the client computing devices 135 having a usage profile 155 which matches that of a specified target profile 140 can be prompted to complete the abbreviated survey 160. The remaining end users needn't be bothered with completing the abbreviated survey 160. Importantly, in a preferred aspect of the invention, the matching can be performed in the client computing devices 135 based upon a target profile 175 provided by the program code of the survey logic 120.
  • [0015]
    Importantly, moment of truth detection logic 130 further can be coupled to the application host 105. Optionally, the moment of truth detection logic 130 can be coupled to the client computing devices 135 in order to preserve privacy. Regardless, the moment of truth detection logic 130 can include program code enabled to detect moments of truth in one or more of the applications 110 for one or more end users of the client computing devices 135. In this regard, a moment of truth can be detected based upon the interaction of the end users of the client computing devices 135 with one or more user interface elements of, or logical operations provided by the applications 110. As such, the program code of the moment of truth logic 130 can be enabled to respond to the detection of a moment of truth by providing an abbreviated survey 160 for to an end user having a suitable usage profile 155. In this way, immediate feedback can be obtained from the end user based upon the moment of truth experience.
  • [0016]
    Finally, the system can include reward processing logic 150. The reward processing logic 150 can include program code enabled for awarding end users who respond to the abbreviated survey 160 and provide survey results. For instance, when an end user has answered a sufficient number of surveys, an associated one of the client computing devices 135 can send an encrypted award-qualification notice to the reward processing logic 150 which, in turn, can forward an award to the end user. Notably, as the message from the associated one of the client computing devices 135 is separate from the survey results 165, the end user can receive an award without revealing personal data.
  • [0017]
    In even yet further illustration, FIGS. 2A and 2B, taken together, are a flow chart illustrating a process for on-demand customer satisfaction measurement. Turning first to FIG. 2A, in block 205, a moment of truth can be detected responsive to which an abbreviated survey is to be provided. Alternatively, a manual request for an abbreviated survey can be received. In either case, in block 210 a target profile can be created for the abbreviated survey and in block 215, one or more target end users can be selected to receive the abbreviated survey. In block 220, the usage profiles for the target end users can be compared to the target profile.
  • [0018]
    In decision block 225, if the profiles match, the process can continue through block 230. In block 230, an abbreviated survey can be sent to each target end user having a usage profile which matches the target profile. In decision block 235, if survey results are received from an end user, in block 240 the survey results 240 can be stored. Finally, in decision block 245, if the end user is entitled to an award for having responded to a threshold number of abbreviated surveys, in block 250, a request for an award can be processed and the process can end in block 255.
  • [0019]
    Turning now to FIG. 2B, in block 260, an abbreviated survey can be received for processing. In block 265, the abbreviated survey can be rendered, for instance in a dialog box. Subsequently, in decision block 270, it can be determined whether the end user has provided survey results, or whether the end user has declined to submit survey results. If the end user has provided survey results, in block 275 the results can be secured, for example encrypted. Once encrypted, the survey results can be forwarded to the survey logic in block 280. Finally, the process can end in block 285.
  • [0020]
    Embodiments of the invention can take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment containing both hardware and software elements. In a preferred embodiment, the invention is implemented in software, which includes but is not limited to firmware, resident software, microcode, and the like. Furthermore, the invention can take the form of a computer program product accessible from a computer-usable or computer-readable medium providing program code for use by or in connection with a computer or any instruction execution system.
  • [0021]
    For the purposes of this description, a computer-usable or computer readable medium can be any apparatus that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. The medium can be an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system (or apparatus or device) or a propagation medium. Examples of a computer-readable medium include a semiconductor or solid state memory, magnetic tape, a removable computer diskette, a random access memory (RAM), a read-only memory (ROM), a rigid magnetic disk and an optical disk. Current examples of optical disks include compact disk—read only memory (CD-ROM), compact disk—read/write (CD-R/W) and DVD.
  • [0022]
    A data processing system suitable for storing and/or executing program code will include at least one processor coupled directly or indirectly to memory elements through a system bus. The memory elements can include local memory employed during actual execution of the program code, bulk storage, and cache memories which provide temporary storage of at least some program code in order to reduce the number of times code must be retrieved from bulk storage during execution. Input/output or I/O devices (including but not limited to keyboards, displays, pointing devices, etc.) can be coupled to the system either directly or through intervening I/O controllers. Network adapters may also be coupled to the system to enable the data processing system to become coupled to other data processing systems or remote printers or storage devices through intervening private or public networks. Modems, cable modem and Ethernet cards are just a few of the currently available types of network adapters.

Claims (23)

  1. 1. An on-demand customer satisfaction measurement method comprising:
    publishing a target profile for end users to receive an abbreviated survey;
    matching the target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey;
    forwarding the abbreviated survey to the end user only if the target profile and usage profile match; and,
    collecting survey results for the abbreviated survey.
  2. 2. The method of claim 1, further comprising:
    monitoring application usage for the end user in an end user client computing device;
    constructing the usage profile based upon the monitored application usage; and,
    storing the usage profile in the client computing device.
  3. 3. The method of claim 1, wherein matching the target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey, comprises matching the target profile to a usage profile within a client computing device to determine whether an associated end user is to receive an abbreviated survey.
  4. 4. The method of claim 1, further comprising:
    detecting a moment of truth for the end user; and,
    responsive to detecting the moment of truth, performing the matching, forwarding and collecting steps.
  5. 5. The method of claim 4, wherein detecting a moment of truth for the end user, comprises detecting a moment of truth for the end user in a client computing device.
  6. 6. The method of claim 1, further comprising providing a reward to the end user for responding to the abbreviated survey.
  7. 7. The method of claim 6, wherein providing a reward to the end user for responding to the abbreviated survey comprises:
    determining whether the end user has responded to a threshold number of abbreviated surveys; and,
    providing the reward only of the end user has responded to a threshold number of abbreviated surveys.
  8. 8. The method of claim 6, wherein providing a reward to the end user for responding to the abbreviated survey comprises receiving a request for a reward from the end user for having responded to the abbreviated survey.
  9. 9. The method of claim 1, wherein collecting survey results for the abbreviated survey, comprises collecting an encrypted form of the survey results for the abbreviated survey.
  10. 10. A customer relationship management data processing configured for on-demand customer satisfaction measurement, the system comprising:
    an application host configured for hosting at least one application; and,
    survey logic coupled to the application host and a data store of survey results;
    the survey logic comprising program code enabled to provide an abbreviated survey to an end user only if a target profile for the abbreviated survey matches a usage profile for the end user.
  11. 11. The system of claim 10, wherein the application host is a portlet application.
  12. 12. The system of claim 10, further comprising moment of truth detection logic coupled to the survey logic.
  13. 13. The system of claim 10, further comprising moment of truth detection logic coupled to a client computing device communicatively linked to the application host.
  14. 14. The system of claim 10, further comprising reward processing logic coupled to the survey logic.
  15. 15. A computer program product comprising a computer usable medium having computer usable program code for on-demand customer satisfaction measurement, said computer program product including:
    computer usable program code for publishing a target profile of end users to receive an abbreviated survey;
    computer usable program code for matching the target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey;
    computer usable program code for forwarding the abbreviated survey to the end user only if the target profile and usage profile match; and,
    computer usable program code for collecting survey results for the abbreviated survey.
  16. 16. The computer program product of claim 15, further comprising:
    computer usable program code for monitoring application usage for the end user in an end user client computing device;
    computer usable program code for constructing the usage profile based upon the monitored application usage; and,
    computer usable program code for storing the usage profile in the client computing device.
  17. 17. The computer program product of claim 15, wherein the computer usable program code for matching the target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey, comprises computer usable program code for matching the target profile to a usage profile within a client computing device to determine whether an associated end user is to receive an abbreviated survey.
  18. 18. The computer program product of claim 15, further comprising:
    computer usable program code for detecting a moment of truth for the end user; and,
    computer usable program code for responsive to detecting the moment of truth, performing the matching, forwarding and collecting steps.
  19. 19. The computer program product of claim 18, wherein the computer usable code for detecting a moment of truth for the end user, comprises computer usable program code for detecting a moment of truth for the end user in a client computing device.
  20. 20. The computer program product of claim 15, further comprising computer usable program code for providing a reward to the end user for responding to the abbreviated survey.
  21. 21. The computer program product of claim 20, wherein the computer usable program code for providing a reward to the end user for responding to the abbreviated survey comprises:
    computer usable program code for determining whether the end user has responded to a threshold number of abbreviated surveys; and,
    computer usable program code for providing the reward only of the end user has responded to a threshold number of abbreviated surveys.
  22. 22. The computer program product of claim 20, wherein the computer usable program code for providing a reward to the end user for responding to the abbreviated survey comprises computer usable program code for receiving a request for a reward from the end user for having responded to the abbreviated survey.
  23. 23. The computer program product of claim 15, wherein the computer usable program code for collecting survey results for the abbreviated survey, comprises computer usable program code for collecting an encrypted form of the survey results for the abbreviated survey.
US11320028 2005-12-28 2005-12-28 On-demand customer satisfaction measurement Pending US20070192161A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
US11320028 US20070192161A1 (en) 2005-12-28 2005-12-28 On-demand customer satisfaction measurement

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US11320028 US20070192161A1 (en) 2005-12-28 2005-12-28 On-demand customer satisfaction measurement

Publications (1)

Publication Number Publication Date
US20070192161A1 true true US20070192161A1 (en) 2007-08-16

Family

ID=38369851

Family Applications (1)

Application Number Title Priority Date Filing Date
US11320028 Pending US20070192161A1 (en) 2005-12-28 2005-12-28 On-demand customer satisfaction measurement

Country Status (1)

Country Link
US (1) US20070192161A1 (en)

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090125377A1 (en) * 2007-11-14 2009-05-14 Microsoft Corporation Profiling system for online marketplace
US20100132044A1 (en) * 2008-11-25 2010-05-27 International Business Machines Corporation Computer Method and Apparatus Providing Brokered Privacy of User Data During Searches
US20110239243A1 (en) * 2010-03-26 2011-09-29 Google Inc. Exposure based customization of surveys
US8977764B1 (en) * 2008-02-28 2015-03-10 Symantec Corporation Profiling application usage from application streaming
US9773268B2 (en) 2008-06-16 2017-09-26 Sunrise R&D Holdings, Llc System of acquiring shopper insights and influencing shopper purchase decisions

Citations (145)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6434532B1 (en) *
US4130881A (en) * 1971-07-21 1978-12-19 Searle Medidata, Inc. System and technique for automated medical history taking
US5227874A (en) * 1986-03-10 1993-07-13 Kohorn H Von Method for measuring the effectiveness of stimuli on decisions of shoppers
US5456607A (en) * 1989-12-13 1995-10-10 Antoniak; Peter R. Knowledge testing computer game method employing the repositioning of screen objects to represent data relationships
US5496175A (en) * 1991-02-01 1996-03-05 Hitachi, Ltd. Questionnaire system
US5566291A (en) * 1993-12-23 1996-10-15 Diacom Technologies, Inc. Method and apparatus for implementing user feedback
US5590057A (en) * 1993-12-20 1996-12-31 Atlantic Richfield Company Training and certification system and method
US5754939A (en) * 1994-11-29 1998-05-19 Herz; Frederick S. M. System for generation of user profiles for a system for customized electronic identification of desirable objects
US5788508A (en) * 1992-02-11 1998-08-04 John R. Lee Interactive computer aided natural learning method and apparatus
US5791907A (en) * 1996-03-08 1998-08-11 Ramshaw; Bruce J. Interactive medical training system
US5913204A (en) * 1996-08-06 1999-06-15 Kelly; Thomas L. Method and apparatus for surveying music listener opinion about songs
US5915243A (en) * 1996-08-29 1999-06-22 Smolen; Daniel T. Method and apparatus for delivering consumer promotions
US5999908A (en) * 1992-08-06 1999-12-07 Abelow; Daniel H. Customer-based product design module
US6026387A (en) * 1996-07-15 2000-02-15 Kesel; Brad Consumer comment reporting apparatus and method
US6070145A (en) * 1996-07-12 2000-05-30 The Npd Group, Inc. Respondent selection method for network-based survey
US6092049A (en) * 1995-06-30 2000-07-18 Microsoft Corporation Method and apparatus for efficiently recommending items using automated collaborative filtering and feature-guided automated collaborative filtering
US6236975B1 (en) * 1998-09-29 2001-05-22 Ignite Sales, Inc. System and method for profiling customers for targeted marketing
US20010003214A1 (en) * 1999-07-15 2001-06-07 Vijnan Shastri Method and apparatus for utilizing closed captioned (CC) text keywords or phrases for the purpose of automated searching of network-based resources for interactive links to universal resource locators (URL's)
US20010018673A1 (en) * 1998-03-12 2001-08-30 Steve Goldband Interactive customer support for computer programs using network connection of user machine
US20010037206A1 (en) * 2000-03-02 2001-11-01 Vivonet, Inc. Method and system for automatically generating questions and receiving customer feedback for each transaction
US20010056374A1 (en) * 2000-06-22 2001-12-27 Joao Raymond Anthony Apparatus and method for providing compensation for advertisement viewing and/or participation and/or for survey participation
US20010055750A1 (en) * 2000-04-10 2001-12-27 Rasche Jeanette D. Method and apparatus for educating asthma sufferers and caregivers
US20020010628A1 (en) * 2000-05-24 2002-01-24 Alan Burns Method of advertising and polling
US20020029381A1 (en) * 2000-09-06 2002-03-07 Eric Inselberg Method and apparatus for interactive audience participation at a live spectator event
US20020049635A1 (en) * 2000-09-06 2002-04-25 Khanh Mai Multiple advertising
US20020052774A1 (en) * 1999-12-23 2002-05-02 Lance Parker Collecting and analyzing survey data
US6421724B1 (en) * 1999-08-30 2002-07-16 Opinionlab, Inc. Web site response measurement tool
US20020095333A1 (en) * 2001-01-18 2002-07-18 Nokia Corporation Real-time wireless e-coupon (promotion) definition based on available segment
US20020103696A1 (en) * 2001-01-29 2002-08-01 Huang Jong S. System and method for high-density interactive voting using a computer network
US20020120491A1 (en) * 2000-05-31 2002-08-29 Nelson Eugene C. Interactive survey and data management method and apparatus
US20020120501A1 (en) * 2000-07-19 2002-08-29 Bell Christopher Nathan Systems and processes for measuring, evaluating and reporting audience response to audio, video, and other content
US20020120504A1 (en) * 2000-07-31 2002-08-29 Intermedia Advertising Group Computerized system and method for increasing the effectiveness of advertising
US20020128907A1 (en) * 2000-06-07 2002-09-12 Motoi Sato Information delivery scheme and advertisement providing scheme using social filtering technique
US20020128898A1 (en) * 1998-03-02 2002-09-12 Leroy Smith Dynamically assigning a survey to a respondent
US20020161779A1 (en) * 2000-03-07 2002-10-31 Brierley Harold M. Method and system for evaluating, reporting, and improving on-line promotion effectiveness
US20030004778A1 (en) * 2001-05-10 2003-01-02 Gareau Brian R. Computer architecture and computer iplemented and/or assisted method of performing a cultural assessment of an organization and making improvements thereon
US20030009759A1 (en) * 2000-01-19 2003-01-09 Denis Khoo Method and system for providing home shopping programs
US20030018517A1 (en) * 2001-07-20 2003-01-23 Dull Stephen F. Providing marketing decision support
US6519571B1 (en) * 1999-05-27 2003-02-11 Accenture Llp Dynamic customer profile management
US20030055722A1 (en) * 2001-09-19 2003-03-20 Jagtec, Inc. Method and apparatus for control of advertisements
US20030070180A1 (en) * 2001-09-28 2003-04-10 Toshio Katayama System for assisting consideration of selection
US20030078804A1 (en) * 2001-10-24 2003-04-24 Palmer Morrel-Samuels Employee assessment tool
US20030088452A1 (en) * 2001-01-19 2003-05-08 Kelly Kevin James Survey methods for handheld computers
US20030101088A1 (en) * 2000-11-27 2003-05-29 Suriyan Lohavichan Web-based survey method for measuring customer service response
US20030105660A1 (en) * 2001-02-20 2003-06-05 Walsh Kenneth Peter Method of relating multiple independent databases
US6581071B1 (en) * 2000-09-12 2003-06-17 Survivors Of The Shoah Visual History Foundation Surveying system and method
US20030115216A1 (en) * 2001-12-19 2003-06-19 First Data Corporation Methods and systems for developing market intelligence
US6597903B1 (en) * 1998-11-02 2003-07-22 Openwave Systems Inc. Online churn reduction and loyalty system
US6606581B1 (en) * 2000-06-14 2003-08-12 Opinionlab, Inc. System and method for measuring and reporting user reactions to particular web pages of a website
US20030163371A1 (en) * 2000-04-11 2003-08-28 Jeremy Beard System and method for presenting information over time to a user
US20030177061A1 (en) * 2002-02-22 2003-09-18 Spady Richard J. Method for presenting opinions and measuring "social (intangible) assets"
US6631184B1 (en) * 2000-07-24 2003-10-07 Comverse Ltd. System for community generated feedback and/or rating
US20030195807A1 (en) * 2000-10-12 2003-10-16 Frank S. Maggio Method and system for verifying exposure to message content via a printed response
US20030200135A1 (en) * 2002-04-19 2003-10-23 Wright Christine Ellen System and method for predicting and preventing customer churn
US20030229533A1 (en) * 2002-06-06 2003-12-11 Mack Mary E. System and method for creating compiled marketing research data over a computer network
US20040006478A1 (en) * 2000-03-24 2004-01-08 Ahmet Alpdemir Voice-interactive marketplace providing promotion and promotion tracking, loyalty reward and redemption, and other features
US20040015399A1 (en) * 2000-10-12 2004-01-22 Maggio Frank S. Method and system for verifying exposure to message content delivered via outdoor media or in a concentrated format
US20040030697A1 (en) * 2002-07-31 2004-02-12 American Management Systems, Inc. System and method for online feedback
US20040044563A1 (en) * 2000-01-18 2004-03-04 Valuestar, Inc. System and method for real-time updating service provider ratings
US20040059625A1 (en) * 2002-09-20 2004-03-25 Ncr Corporation Method for providing feedback to advertising on interactive channels
US20040073476A1 (en) * 2002-10-10 2004-04-15 Prolink Services Llc Method and system for identifying key opinion leaders
US20040103032A1 (en) * 2000-10-12 2004-05-27 Maggio Frank S. Remote control system and method for interacting with broadcast content
US20040123314A1 (en) * 2002-12-23 2004-06-24 Bova Alfred T. Method and system for integrating television brand advertising with promotional marketing
US20040133463A1 (en) * 2000-03-06 2004-07-08 Theodore Benderev On-line survey method
US6766524B1 (en) * 2000-05-08 2004-07-20 Webtv Networks, Inc. System and method for encouraging viewers to watch television programs
US20040143478A1 (en) * 2003-01-18 2004-07-22 Ward Andrew David Method and process for capuring, storing, processing and displaying customer satisfaction information
US20040143498A1 (en) * 2002-12-27 2004-07-22 Toshihiko Umeda Service supporting system, service supporting server and service supporting method
US20040158455A1 (en) * 2002-11-20 2004-08-12 Radar Networks, Inc. Methods and systems for managing entities in a computing device using semantic objects
US6778807B1 (en) * 2000-09-15 2004-08-17 Documus, Llc Method and apparatus for market research using education courses and related information
US20040172323A1 (en) * 2003-02-28 2004-09-02 Bellsouth Intellectual Property Corporation Customer feedback method and system
US20040181448A1 (en) * 2003-03-14 2004-09-16 Paul Hartsman Marketing network
US20040199574A1 (en) * 1999-09-14 2004-10-07 Franco Louis M. System and method for delivering remotely stored applications and information
US20040210820A1 (en) * 2002-12-27 2004-10-21 Douglas Tarr Automated compensation reports using online surveys and collaborative filtering
US20040220893A1 (en) * 2002-11-20 2004-11-04 Radar Networks, Inc. User interface for managing semantic objects
US20040230676A1 (en) * 2002-11-20 2004-11-18 Radar Networks, Inc. Methods and systems for managing offers and requests in a network
US20040236625A1 (en) * 2001-06-08 2004-11-25 Kearon John Victor Method apparatus and computer program for generating and evaluating feelback from a plurality of respondents
US20040235460A1 (en) * 2001-05-11 2004-11-25 Engstrom G. Eric Method and system for providing an opinion and aggregating opinions with mobile telecommunication device
US6826540B1 (en) * 1999-12-29 2004-11-30 Virtual Personalities, Inc. Virtual human interface for conducting surveys
US20040249712A1 (en) * 2003-06-06 2004-12-09 Brown Sean D. System, method and computer program product for presenting, redeeming and managing incentives
US20040252816A1 (en) * 2003-06-13 2004-12-16 Christophe Nicolas Mobile phone sample survey method
US20040261125A1 (en) * 1998-08-27 2004-12-23 United Video Properties, Inc. Electronic program guide with interactive screen game
US6845485B1 (en) * 1999-07-15 2005-01-18 Hotv, Inc. Method and apparatus for indicating story-line changes by mining closed-caption-text
US20050054286A1 (en) * 2001-10-15 2005-03-10 Jawahar Kanjilal Method of providing live feedback
US20050055275A1 (en) * 2003-06-10 2005-03-10 Newman Alan B. System and method for analyzing marketing efforts
US20050055266A1 (en) * 2003-09-05 2005-03-10 Pitney Bowes Incorporated Method and system for generating information about relationships between an enterprise and other parties and sharing such information among users in the enterprise
US20050065851A1 (en) * 2003-09-22 2005-03-24 Aronoff Jeffrey M. System, method and computer program product for supplying to and collecting information from individuals
US20050075919A1 (en) * 2000-08-23 2005-04-07 Jeong-Uk Kim Method for respondent-based real-time survey
US20050091077A1 (en) * 2003-08-25 2005-04-28 Reynolds Thomas J. Determining strategies for increasing loyalty of a population to an entity
US20050096943A1 (en) * 2003-11-05 2005-05-05 Siegalovsky Ilene L. System and method for correlating market research data based on sales representative activity
US20050114171A1 (en) * 2003-11-05 2005-05-26 Siegalovsky Ilene L. System and method for correlating market research data based on attitude information
US20050119931A1 (en) * 2003-12-01 2005-06-02 Matthew Schall Disparate survey score conversion and comparison method
US20050132267A1 (en) * 2003-12-12 2005-06-16 Dynamic Logic, Inc. Method and system for conducting an on-line survey
US20050154693A1 (en) * 2004-01-09 2005-07-14 Ebert Peter S. Adaptive virtual communities
US20050171829A1 (en) * 2004-02-02 2005-08-04 Dennis Doyle Computer-implemented method and system for collecting and communicating inspection information for a mechanism
US20050193333A1 (en) * 2004-02-27 2005-09-01 Ebert Peter S. Survey generation system
US20050192958A1 (en) * 2004-02-26 2005-09-01 Surjatini Widjojo System and method to provide and display enhanced feedback in an online transaction processing environment
US20050192853A1 (en) * 2004-02-27 2005-09-01 Ebert Peter S. Feedback system for visual content
US20050222892A1 (en) * 2004-03-30 2005-10-06 Erc-Ip Llc Strategies for managing recommendations
US20050234781A1 (en) * 2003-11-26 2005-10-20 Jared Morgenstern Method and apparatus for word of mouth selling via a communications network
US20050246734A1 (en) * 2004-04-29 2005-11-03 Kover Arthur J Method and apparatus for obtaining research data over a communications network
US6963848B1 (en) * 2000-03-02 2005-11-08 Amazon.Com, Inc. Methods and system of obtaining consumer reviews
US20050251530A1 (en) * 2004-05-06 2005-11-10 International Business Machines Corporation Method for unified collection of content analytic data
US20050251440A1 (en) * 1999-08-03 2005-11-10 Bednarek Michael D System and method for promoting commerce, including sales agent assisted commerce, in a networked economy
US6970831B1 (en) * 1999-02-23 2005-11-29 Performax, Inc. Method and means for evaluating customer service performance
US20050283398A1 (en) * 2002-12-04 2005-12-22 Antti Hintikka Method and arrangement for exploiting user feedback during product start-up
US20050283377A1 (en) * 2004-06-16 2005-12-22 International Business Machines Corporation Evaluation information generating system, evaluation information generating method, and program product of the same
US20060004621A1 (en) * 2004-06-30 2006-01-05 Malek Kamal M Real-time selection of survey candidates
US20060036709A1 (en) * 2002-02-06 2006-02-16 Jamdat Mobile Inc. Data logging for resident applications within portable electronic devices
US20060053058A1 (en) * 2004-08-31 2006-03-09 Philip Hotchkiss System and method for gathering consumer feedback
US20060068818A1 (en) * 2004-09-28 2006-03-30 Amir Leitersdorf Audience participation method and apparatus
US20060074727A1 (en) * 2000-09-07 2006-04-06 Briere Daniel D Method and apparatus for collection and dissemination of information over a computer network
US7031931B1 (en) * 2000-03-30 2006-04-18 Nokia Corporation Portable device attached to a media player for rating audio/video contents
US20060095331A1 (en) * 2002-12-10 2006-05-04 O'malley Matt Content creation, distribution, interaction, and monitoring system
US20060121434A1 (en) * 2004-12-03 2006-06-08 Azar James R Confidence based selection for survey sampling
US20060122876A1 (en) * 2002-11-15 2006-06-08 Erick Von Schweber Method and apparatus for information surveying
US7072852B1 (en) * 1999-12-14 2006-07-04 Stuart Kamille Method of scoring a self-targeting coupon
US7085820B1 (en) * 1999-08-30 2006-08-01 Opinionlab, Inc. System and method for reporting to a website owner user reactions to particular web pages of a website
US20060190966A1 (en) * 1998-08-26 2006-08-24 Mckissick Pamela L Systems and methods for providing a program as a gift using an interactive application
US7133834B1 (en) * 1992-08-06 2006-11-07 Ferrara Ethereal Llc Product value information interchange server
US20060253330A1 (en) * 2000-10-12 2006-11-09 Maggio Frank S Method and system for automatically substituting media content
US20060253316A1 (en) * 1999-12-17 2006-11-09 Blackshaw Peter E Consumer to business data capturing system
US20060294060A1 (en) * 2003-09-30 2006-12-28 Hiroaki Masuyama Similarity calculation device and similarity calculation program
US20070016672A1 (en) * 2005-07-12 2007-01-18 Visible Measures, Inc. Distributed capture and aggregation of dynamic application usage information
US20070050256A1 (en) * 2000-06-30 2007-03-01 Jay Walker Method and apparatus for compensating participation in marketing research
US20070107008A1 (en) * 2005-10-18 2007-05-10 Radiostat, Llc, System for gathering and recording real-time market survey and other data from radio listeners and television viewers utilizing telephones including wireless cell phones
US20070124755A1 (en) * 1997-06-19 2007-05-31 Peter Shintani Information receiving device and its method, and information transmission device and its method
US20070169148A1 (en) * 2003-04-03 2007-07-19 Oddo Anthony S Content notification and delivery
US20070174108A1 (en) * 1999-11-10 2007-07-26 Monster Robert W Multi-region market research study processing
US20070185776A1 (en) * 2003-06-24 2007-08-09 Nextchoice, Inc. System and method for presenting consumer purchasing opportunities through multiple communication and display mediums
US20070282791A1 (en) * 2006-06-01 2007-12-06 Benny Amzalag User group identification
US20080065471A1 (en) * 2003-08-25 2008-03-13 Tom Reynolds Determining strategies for increasing loyalty of a population to an entity
US20080077478A1 (en) * 1999-09-21 2008-03-27 Interpols Network Incorporated Systems and methods for interactively delivering advertisement units to a web browser
US7370285B1 (en) * 2002-07-31 2008-05-06 Opinionlab, Inc. Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US7398233B1 (en) * 2001-06-15 2008-07-08 Harris Interactive, Inc. System and method for conducting product configuration research over a computer-based network
US7406436B1 (en) * 2001-03-22 2008-07-29 Richard Reisman Method and apparatus for collecting, aggregating and providing post-sale market data for an item
US7415617B2 (en) * 1995-02-13 2008-08-19 Intertrust Technologies Corp. Trusted infrastructure support systems, methods and techniques for secure electronic commerce, electronic transactions, commerce process control and automation, distributed computing, and rights management
US7428496B1 (en) * 2001-04-24 2008-09-23 Amazon.Com, Inc. Creating an incentive to author useful item reviews
US20080270218A1 (en) * 2004-05-11 2008-10-30 You Know ? Pty Ltd System and Method for Obtaining Pertinent Real-Time Survey Evidence
US7478121B1 (en) * 2002-07-31 2009-01-13 Opinionlab, Inc. Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US7512542B1 (en) * 1999-06-10 2009-03-31 A.C. Nielsen (Us), Inc. Method and system for market research data mining
US7552063B1 (en) * 2000-11-03 2009-06-23 Quality Data Management, Inc. Physician office viewpoint survey system and method
US7827055B1 (en) * 2001-06-07 2010-11-02 Amazon.Com, Inc. Identifying and providing targeted content to users having common interests
US20100324971A1 (en) * 2000-10-03 2010-12-23 Morsberger Louis J System and method for collecting survey information from targeted consumers
US7904924B1 (en) * 2003-10-31 2011-03-08 Microsoft Corporation Video-on-demand recommendations based on previously viewed television programs
US7962461B2 (en) * 2004-12-14 2011-06-14 Google Inc. Method and system for finding and aggregating reviews for a product

Patent Citations (154)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6434532B1 (en) *
US4130881A (en) * 1971-07-21 1978-12-19 Searle Medidata, Inc. System and technique for automated medical history taking
US5227874A (en) * 1986-03-10 1993-07-13 Kohorn H Von Method for measuring the effectiveness of stimuli on decisions of shoppers
US5456607A (en) * 1989-12-13 1995-10-10 Antoniak; Peter R. Knowledge testing computer game method employing the repositioning of screen objects to represent data relationships
US5496175A (en) * 1991-02-01 1996-03-05 Hitachi, Ltd. Questionnaire system
US5788508A (en) * 1992-02-11 1998-08-04 John R. Lee Interactive computer aided natural learning method and apparatus
US20040177002A1 (en) * 1992-08-06 2004-09-09 Abelow Daniel H. Customer-based product design module
US5999908A (en) * 1992-08-06 1999-12-07 Abelow; Daniel H. Customer-based product design module
US7133834B1 (en) * 1992-08-06 2006-11-07 Ferrara Ethereal Llc Product value information interchange server
US5590057A (en) * 1993-12-20 1996-12-31 Atlantic Richfield Company Training and certification system and method
US5566291A (en) * 1993-12-23 1996-10-15 Diacom Technologies, Inc. Method and apparatus for implementing user feedback
US5754939A (en) * 1994-11-29 1998-05-19 Herz; Frederick S. M. System for generation of user profiles for a system for customized electronic identification of desirable objects
US5835087A (en) * 1994-11-29 1998-11-10 Herz; Frederick S. M. System for generation of object profiles for a system for customized electronic identification of desirable objects
US7415617B2 (en) * 1995-02-13 2008-08-19 Intertrust Technologies Corp. Trusted infrastructure support systems, methods and techniques for secure electronic commerce, electronic transactions, commerce process control and automation, distributed computing, and rights management
US6092049A (en) * 1995-06-30 2000-07-18 Microsoft Corporation Method and apparatus for efficiently recommending items using automated collaborative filtering and feature-guided automated collaborative filtering
US5791907A (en) * 1996-03-08 1998-08-11 Ramshaw; Bruce J. Interactive medical training system
US6070145A (en) * 1996-07-12 2000-05-30 The Npd Group, Inc. Respondent selection method for network-based survey
US6026387A (en) * 1996-07-15 2000-02-15 Kesel; Brad Consumer comment reporting apparatus and method
US5913204A (en) * 1996-08-06 1999-06-15 Kelly; Thomas L. Method and apparatus for surveying music listener opinion about songs
US5915243A (en) * 1996-08-29 1999-06-22 Smolen; Daniel T. Method and apparatus for delivering consumer promotions
US20070124755A1 (en) * 1997-06-19 2007-05-31 Peter Shintani Information receiving device and its method, and information transmission device and its method
US20020128898A1 (en) * 1998-03-02 2002-09-12 Leroy Smith Dynamically assigning a survey to a respondent
US20010018673A1 (en) * 1998-03-12 2001-08-30 Steve Goldband Interactive customer support for computer programs using network connection of user machine
US6434532B2 (en) * 1998-03-12 2002-08-13 Aladdin Knowledge Systems, Ltd. Interactive customer support for computer programs using network connection of user machine
US20060190966A1 (en) * 1998-08-26 2006-08-24 Mckissick Pamela L Systems and methods for providing a program as a gift using an interactive application
US20040261125A1 (en) * 1998-08-27 2004-12-23 United Video Properties, Inc. Electronic program guide with interactive screen game
US6236975B1 (en) * 1998-09-29 2001-05-22 Ignite Sales, Inc. System and method for profiling customers for targeted marketing
US6597903B1 (en) * 1998-11-02 2003-07-22 Openwave Systems Inc. Online churn reduction and loyalty system
US6970831B1 (en) * 1999-02-23 2005-11-29 Performax, Inc. Method and means for evaluating customer service performance
US6519571B1 (en) * 1999-05-27 2003-02-11 Accenture Llp Dynamic customer profile management
US7512542B1 (en) * 1999-06-10 2009-03-31 A.C. Nielsen (Us), Inc. Method and system for market research data mining
US20010003214A1 (en) * 1999-07-15 2001-06-07 Vijnan Shastri Method and apparatus for utilizing closed captioned (CC) text keywords or phrases for the purpose of automated searching of network-based resources for interactive links to universal resource locators (URL's)
US6845485B1 (en) * 1999-07-15 2005-01-18 Hotv, Inc. Method and apparatus for indicating story-line changes by mining closed-caption-text
US20050251440A1 (en) * 1999-08-03 2005-11-10 Bednarek Michael D System and method for promoting commerce, including sales agent assisted commerce, in a networked economy
US6421724B1 (en) * 1999-08-30 2002-07-16 Opinionlab, Inc. Web site response measurement tool
US7085820B1 (en) * 1999-08-30 2006-08-01 Opinionlab, Inc. System and method for reporting to a website owner user reactions to particular web pages of a website
US20040199574A1 (en) * 1999-09-14 2004-10-07 Franco Louis M. System and method for delivering remotely stored applications and information
US20080077478A1 (en) * 1999-09-21 2008-03-27 Interpols Network Incorporated Systems and methods for interactively delivering advertisement units to a web browser
US20070174108A1 (en) * 1999-11-10 2007-07-26 Monster Robert W Multi-region market research study processing
US7072852B1 (en) * 1999-12-14 2006-07-04 Stuart Kamille Method of scoring a self-targeting coupon
US20060253316A1 (en) * 1999-12-17 2006-11-09 Blackshaw Peter E Consumer to business data capturing system
US20020052774A1 (en) * 1999-12-23 2002-05-02 Lance Parker Collecting and analyzing survey data
US6826540B1 (en) * 1999-12-29 2004-11-30 Virtual Personalities, Inc. Virtual human interface for conducting surveys
US20040044563A1 (en) * 2000-01-18 2004-03-04 Valuestar, Inc. System and method for real-time updating service provider ratings
US20030009759A1 (en) * 2000-01-19 2003-01-09 Denis Khoo Method and system for providing home shopping programs
US20010037206A1 (en) * 2000-03-02 2001-11-01 Vivonet, Inc. Method and system for automatically generating questions and receiving customer feedback for each transaction
US6963848B1 (en) * 2000-03-02 2005-11-08 Amazon.Com, Inc. Methods and system of obtaining consumer reviews
US20040133463A1 (en) * 2000-03-06 2004-07-08 Theodore Benderev On-line survey method
US20020161779A1 (en) * 2000-03-07 2002-10-31 Brierley Harold M. Method and system for evaluating, reporting, and improving on-line promotion effectiveness
US20040006478A1 (en) * 2000-03-24 2004-01-08 Ahmet Alpdemir Voice-interactive marketplace providing promotion and promotion tracking, loyalty reward and redemption, and other features
US7031931B1 (en) * 2000-03-30 2006-04-18 Nokia Corporation Portable device attached to a media player for rating audio/video contents
US20010055750A1 (en) * 2000-04-10 2001-12-27 Rasche Jeanette D. Method and apparatus for educating asthma sufferers and caregivers
US20030163371A1 (en) * 2000-04-11 2003-08-28 Jeremy Beard System and method for presenting information over time to a user
US6766524B1 (en) * 2000-05-08 2004-07-20 Webtv Networks, Inc. System and method for encouraging viewers to watch television programs
US20020010628A1 (en) * 2000-05-24 2002-01-24 Alan Burns Method of advertising and polling
US20020120491A1 (en) * 2000-05-31 2002-08-29 Nelson Eugene C. Interactive survey and data management method and apparatus
US20020128907A1 (en) * 2000-06-07 2002-09-12 Motoi Sato Information delivery scheme and advertisement providing scheme using social filtering technique
US6606581B1 (en) * 2000-06-14 2003-08-12 Opinionlab, Inc. System and method for measuring and reporting user reactions to particular web pages of a website
US20010056374A1 (en) * 2000-06-22 2001-12-27 Joao Raymond Anthony Apparatus and method for providing compensation for advertisement viewing and/or participation and/or for survey participation
US20070050256A1 (en) * 2000-06-30 2007-03-01 Jay Walker Method and apparatus for compensating participation in marketing research
US20020120501A1 (en) * 2000-07-19 2002-08-29 Bell Christopher Nathan Systems and processes for measuring, evaluating and reporting audience response to audio, video, and other content
US6631184B1 (en) * 2000-07-24 2003-10-07 Comverse Ltd. System for community generated feedback and/or rating
US20020120504A1 (en) * 2000-07-31 2002-08-29 Intermedia Advertising Group Computerized system and method for increasing the effectiveness of advertising
US20050075919A1 (en) * 2000-08-23 2005-04-07 Jeong-Uk Kim Method for respondent-based real-time survey
US20020029381A1 (en) * 2000-09-06 2002-03-07 Eric Inselberg Method and apparatus for interactive audience participation at a live spectator event
US20020049635A1 (en) * 2000-09-06 2002-04-25 Khanh Mai Multiple advertising
US20060074727A1 (en) * 2000-09-07 2006-04-06 Briere Daniel D Method and apparatus for collection and dissemination of information over a computer network
US6581071B1 (en) * 2000-09-12 2003-06-17 Survivors Of The Shoah Visual History Foundation Surveying system and method
US6778807B1 (en) * 2000-09-15 2004-08-17 Documus, Llc Method and apparatus for market research using education courses and related information
US20100324971A1 (en) * 2000-10-03 2010-12-23 Morsberger Louis J System and method for collecting survey information from targeted consumers
US20040015399A1 (en) * 2000-10-12 2004-01-22 Maggio Frank S. Method and system for verifying exposure to message content delivered via outdoor media or in a concentrated format
US20030195807A1 (en) * 2000-10-12 2003-10-16 Frank S. Maggio Method and system for verifying exposure to message content via a printed response
US20060253330A1 (en) * 2000-10-12 2006-11-09 Maggio Frank S Method and system for automatically substituting media content
US20040103032A1 (en) * 2000-10-12 2004-05-27 Maggio Frank S. Remote control system and method for interacting with broadcast content
US7552063B1 (en) * 2000-11-03 2009-06-23 Quality Data Management, Inc. Physician office viewpoint survey system and method
US20030101088A1 (en) * 2000-11-27 2003-05-29 Suriyan Lohavichan Web-based survey method for measuring customer service response
US20020095333A1 (en) * 2001-01-18 2002-07-18 Nokia Corporation Real-time wireless e-coupon (promotion) definition based on available segment
US20030088452A1 (en) * 2001-01-19 2003-05-08 Kelly Kevin James Survey methods for handheld computers
US20020103696A1 (en) * 2001-01-29 2002-08-01 Huang Jong S. System and method for high-density interactive voting using a computer network
US20030105660A1 (en) * 2001-02-20 2003-06-05 Walsh Kenneth Peter Method of relating multiple independent databases
US7406436B1 (en) * 2001-03-22 2008-07-29 Richard Reisman Method and apparatus for collecting, aggregating and providing post-sale market data for an item
US7428496B1 (en) * 2001-04-24 2008-09-23 Amazon.Com, Inc. Creating an incentive to author useful item reviews
US20030004778A1 (en) * 2001-05-10 2003-01-02 Gareau Brian R. Computer architecture and computer iplemented and/or assisted method of performing a cultural assessment of an organization and making improvements thereon
US20040235460A1 (en) * 2001-05-11 2004-11-25 Engstrom G. Eric Method and system for providing an opinion and aggregating opinions with mobile telecommunication device
US7827055B1 (en) * 2001-06-07 2010-11-02 Amazon.Com, Inc. Identifying and providing targeted content to users having common interests
US20040236625A1 (en) * 2001-06-08 2004-11-25 Kearon John Victor Method apparatus and computer program for generating and evaluating feelback from a plurality of respondents
US7398233B1 (en) * 2001-06-15 2008-07-08 Harris Interactive, Inc. System and method for conducting product configuration research over a computer-based network
US20030018517A1 (en) * 2001-07-20 2003-01-23 Dull Stephen F. Providing marketing decision support
US20030055722A1 (en) * 2001-09-19 2003-03-20 Jagtec, Inc. Method and apparatus for control of advertisements
US20030070180A1 (en) * 2001-09-28 2003-04-10 Toshio Katayama System for assisting consideration of selection
US20050054286A1 (en) * 2001-10-15 2005-03-10 Jawahar Kanjilal Method of providing live feedback
US20030078804A1 (en) * 2001-10-24 2003-04-24 Palmer Morrel-Samuels Employee assessment tool
US20030115216A1 (en) * 2001-12-19 2003-06-19 First Data Corporation Methods and systems for developing market intelligence
US20070124159A1 (en) * 2001-12-19 2007-05-31 First Data Corporation Methods and systems for developing market intelligence
US20060036709A1 (en) * 2002-02-06 2006-02-16 Jamdat Mobile Inc. Data logging for resident applications within portable electronic devices
US20030177061A1 (en) * 2002-02-22 2003-09-18 Spady Richard J. Method for presenting opinions and measuring "social (intangible) assets"
US20030200135A1 (en) * 2002-04-19 2003-10-23 Wright Christine Ellen System and method for predicting and preventing customer churn
US20030229533A1 (en) * 2002-06-06 2003-12-11 Mack Mary E. System and method for creating compiled marketing research data over a computer network
US20040030697A1 (en) * 2002-07-31 2004-02-12 American Management Systems, Inc. System and method for online feedback
US7370285B1 (en) * 2002-07-31 2008-05-06 Opinionlab, Inc. Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US7478121B1 (en) * 2002-07-31 2009-01-13 Opinionlab, Inc. Receiving and reporting page-specific user feedback concerning one or more particular web pages of a website
US20040059625A1 (en) * 2002-09-20 2004-03-25 Ncr Corporation Method for providing feedback to advertising on interactive channels
US20040073476A1 (en) * 2002-10-10 2004-04-15 Prolink Services Llc Method and system for identifying key opinion leaders
US20060122876A1 (en) * 2002-11-15 2006-06-08 Erick Von Schweber Method and apparatus for information surveying
US7584208B2 (en) * 2002-11-20 2009-09-01 Radar Networks, Inc. Methods and systems for managing offers and requests in a network
US20040158455A1 (en) * 2002-11-20 2004-08-12 Radar Networks, Inc. Methods and systems for managing entities in a computing device using semantic objects
US7640267B2 (en) * 2002-11-20 2009-12-29 Radar Networks, Inc. Methods and systems for managing entities in a computing device using semantic objects
US7398261B2 (en) * 2002-11-20 2008-07-08 Radar Networks, Inc. Method and system for managing and tracking semantic objects
US20040220893A1 (en) * 2002-11-20 2004-11-04 Radar Networks, Inc. User interface for managing semantic objects
US20040230676A1 (en) * 2002-11-20 2004-11-18 Radar Networks, Inc. Methods and systems for managing offers and requests in a network
US20050283398A1 (en) * 2002-12-04 2005-12-22 Antti Hintikka Method and arrangement for exploiting user feedback during product start-up
US20060095331A1 (en) * 2002-12-10 2006-05-04 O'malley Matt Content creation, distribution, interaction, and monitoring system
US20040123314A1 (en) * 2002-12-23 2004-06-24 Bova Alfred T. Method and system for integrating television brand advertising with promotional marketing
US20040143498A1 (en) * 2002-12-27 2004-07-22 Toshihiko Umeda Service supporting system, service supporting server and service supporting method
US20040210820A1 (en) * 2002-12-27 2004-10-21 Douglas Tarr Automated compensation reports using online surveys and collaborative filtering
US20040143478A1 (en) * 2003-01-18 2004-07-22 Ward Andrew David Method and process for capuring, storing, processing and displaying customer satisfaction information
US20040172323A1 (en) * 2003-02-28 2004-09-02 Bellsouth Intellectual Property Corporation Customer feedback method and system
US20040181448A1 (en) * 2003-03-14 2004-09-16 Paul Hartsman Marketing network
US20070169148A1 (en) * 2003-04-03 2007-07-19 Oddo Anthony S Content notification and delivery
US20040249712A1 (en) * 2003-06-06 2004-12-09 Brown Sean D. System, method and computer program product for presenting, redeeming and managing incentives
US20050055275A1 (en) * 2003-06-10 2005-03-10 Newman Alan B. System and method for analyzing marketing efforts
US20040252816A1 (en) * 2003-06-13 2004-12-16 Christophe Nicolas Mobile phone sample survey method
US20070185776A1 (en) * 2003-06-24 2007-08-09 Nextchoice, Inc. System and method for presenting consumer purchasing opportunities through multiple communication and display mediums
US20080065471A1 (en) * 2003-08-25 2008-03-13 Tom Reynolds Determining strategies for increasing loyalty of a population to an entity
US20050091077A1 (en) * 2003-08-25 2005-04-28 Reynolds Thomas J. Determining strategies for increasing loyalty of a population to an entity
US20050055266A1 (en) * 2003-09-05 2005-03-10 Pitney Bowes Incorporated Method and system for generating information about relationships between an enterprise and other parties and sharing such information among users in the enterprise
US20050065851A1 (en) * 2003-09-22 2005-03-24 Aronoff Jeffrey M. System, method and computer program product for supplying to and collecting information from individuals
US20060294060A1 (en) * 2003-09-30 2006-12-28 Hiroaki Masuyama Similarity calculation device and similarity calculation program
US7904924B1 (en) * 2003-10-31 2011-03-08 Microsoft Corporation Video-on-demand recommendations based on previously viewed television programs
US20050114171A1 (en) * 2003-11-05 2005-05-26 Siegalovsky Ilene L. System and method for correlating market research data based on attitude information
US20050096943A1 (en) * 2003-11-05 2005-05-05 Siegalovsky Ilene L. System and method for correlating market research data based on sales representative activity
US20050234781A1 (en) * 2003-11-26 2005-10-20 Jared Morgenstern Method and apparatus for word of mouth selling via a communications network
US20050119931A1 (en) * 2003-12-01 2005-06-02 Matthew Schall Disparate survey score conversion and comparison method
US20050132267A1 (en) * 2003-12-12 2005-06-16 Dynamic Logic, Inc. Method and system for conducting an on-line survey
US20050154693A1 (en) * 2004-01-09 2005-07-14 Ebert Peter S. Adaptive virtual communities
US20050171829A1 (en) * 2004-02-02 2005-08-04 Dennis Doyle Computer-implemented method and system for collecting and communicating inspection information for a mechanism
US20050192958A1 (en) * 2004-02-26 2005-09-01 Surjatini Widjojo System and method to provide and display enhanced feedback in an online transaction processing environment
US20050192853A1 (en) * 2004-02-27 2005-09-01 Ebert Peter S. Feedback system for visual content
US7565615B2 (en) * 2004-02-27 2009-07-21 Sap Aktiengesellschaft Survey generation system
US20050193333A1 (en) * 2004-02-27 2005-09-01 Ebert Peter S. Survey generation system
US20050222892A1 (en) * 2004-03-30 2005-10-06 Erc-Ip Llc Strategies for managing recommendations
US20050246734A1 (en) * 2004-04-29 2005-11-03 Kover Arthur J Method and apparatus for obtaining research data over a communications network
US20050251530A1 (en) * 2004-05-06 2005-11-10 International Business Machines Corporation Method for unified collection of content analytic data
US20080270218A1 (en) * 2004-05-11 2008-10-30 You Know ? Pty Ltd System and Method for Obtaining Pertinent Real-Time Survey Evidence
US20050283377A1 (en) * 2004-06-16 2005-12-22 International Business Machines Corporation Evaluation information generating system, evaluation information generating method, and program product of the same
US20060004621A1 (en) * 2004-06-30 2006-01-05 Malek Kamal M Real-time selection of survey candidates
US20060053058A1 (en) * 2004-08-31 2006-03-09 Philip Hotchkiss System and method for gathering consumer feedback
US20060068818A1 (en) * 2004-09-28 2006-03-30 Amir Leitersdorf Audience participation method and apparatus
US20060121434A1 (en) * 2004-12-03 2006-06-08 Azar James R Confidence based selection for survey sampling
US7962461B2 (en) * 2004-12-14 2011-06-14 Google Inc. Method and system for finding and aggregating reviews for a product
US7356590B2 (en) * 2005-07-12 2008-04-08 Visible Measures Corp. Distributed capture and aggregation of dynamic application usage information
US20070016672A1 (en) * 2005-07-12 2007-01-18 Visible Measures, Inc. Distributed capture and aggregation of dynamic application usage information
US20070107008A1 (en) * 2005-10-18 2007-05-10 Radiostat, Llc, System for gathering and recording real-time market survey and other data from radio listeners and television viewers utilizing telephones including wireless cell phones
US20070282791A1 (en) * 2006-06-01 2007-12-06 Benny Amzalag User group identification

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
Ashby et al, Leaders Talk Leadership Top Executives Speak their Minds - AG Lafley, A Consumer Driven Leadership Model excerpt at pages 113-117, 2002https://scholar.google.com/scholar?cluster=6606454371076330419&hl=en&as_sdt=0,47http://xa.yimg.com/kq/groups/20580244/398415234/name/Leaders%20talk%20Leadership.pdf *

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090125377A1 (en) * 2007-11-14 2009-05-14 Microsoft Corporation Profiling system for online marketplace
US8977764B1 (en) * 2008-02-28 2015-03-10 Symantec Corporation Profiling application usage from application streaming
US9773268B2 (en) 2008-06-16 2017-09-26 Sunrise R&D Holdings, Llc System of acquiring shopper insights and influencing shopper purchase decisions
US20100132044A1 (en) * 2008-11-25 2010-05-27 International Business Machines Corporation Computer Method and Apparatus Providing Brokered Privacy of User Data During Searches
US20110239243A1 (en) * 2010-03-26 2011-09-29 Google Inc. Exposure based customization of surveys
US8495682B2 (en) * 2010-03-26 2013-07-23 Google Inc. Exposure based customization of surveys

Similar Documents

Publication Publication Date Title
US20090300065A1 (en) Computer system and methods for improving identification of subrogation opportunities
US6907430B2 (en) Method and system for assessing attacks on computer networks using Bayesian networks
US20110082684A1 (en) Multiple Means of Trusted Translation
US20080289047A1 (en) Anti-content spoofing (acs)
US20080144882A1 (en) System and method for determining like-mindedness
US20100164957A1 (en) Displaying demographic information of members discussing topics in a forum
US20100169327A1 (en) Tracking significant topics of discourse in forums
US20110131652A1 (en) Trained predictive services to interdict undesired website accesses
US20080183745A1 (en) Website analytics
US20130144888A1 (en) Dynamic network analytics system
Barratt et al. Hidden populations, online purposive sampling, and external validity: Taking off the blindfold
US20140164398A1 (en) Social media contributor weight
US20090222330A1 (en) System and method for determining like-mindedness
US20090106080A1 (en) System and method for managing a survey for a community development asset
US8131745B1 (en) Associating user identities with different unique identifiers
US8266243B1 (en) Feedback mechanisms providing contextual information
US20100004940A1 (en) Social Profile Assessment
US20150293997A1 (en) User Profile Stitching
Fan et al. Demystifying big data analytics for business intelligence through the lens of marketing mix
KR20080097751A (en) System and method of recommending real-time counselor corresponding to search information
Wright et al. Postidentification feedback affects real eyewitnesses
CN102325062A (en) Abnormal login detecting method and device
Baxendale et al. The impact of different touchpoints on brand consideration
Glass et al. Social influence and instant messaging adoption
Beel et al. A comparative analysis of offline and online evaluations and discussion of research paper recommender system evaluation

Legal Events

Date Code Title Description
AS Assignment

Owner name: INTERNATIONAL BUSINESS MACHINES CORPORATION, NEW Y

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:KOGAN, SANDRA I.;MULLER, MICHAEL;REEL/FRAME:017200/0574;SIGNING DATES FROM 20060109 TO 20060112