KR20010097714A - service system for washing and method thereof - Google Patents

Abstract

In the laundry service method according to the present invention, a customer makes a request by using a telephone or the Internet or directly visits a supermarket, and records order information in a database. Subsequently, the local dealer visits the customer or visits the supermarket to collect the laundry. Next, select a course and send it to the laundry if it is a fast wash, otherwise send it to a laundry factory to complete the wash. Next, the laundry delivery method is selected to be delivered directly to the customer or referred to the supermarket for the customer to receive. In the present invention, it is possible to provide a laundry service conveniently and quickly using a supermarket.

Description

Service system for washing and method thereof

The present invention relates to a laundry service system and a method thereof, and more particularly to a system and method for providing a faster and more convenient laundry service to a user.

To remove contaminants such as dirt and dust on clothing by physical and chemical methods to restore them to their original state, washing is usually done using water washing (wet washing) and organic solvents to remove contaminants. There are two main types: dry cleaning to remove. Water washing can be easily done at home because water is mainly used.However, dry cleaning requires special facilities and techniques, so it is mainly done in a dry cleaner's shop.It can be used for clothes that may be damaged by water, detergents, or material shape. effective. Thus it is useful for wool, silk and acetate products.

The commercial laundry, which is carried out for the purpose of dry cleaning in such a dry cleaning, has a long origin, as in the 13th century England, a guild was formed by a combination of cleaners and public laundry was established in several European countries in the 19th century. Currently, not only washing such as dry cleaning, but also washing of water and washing of clothes are performed at the laundry, and these laundrys are becoming more and more common, and are being gradually enlarged, specialized and mechanized.

An object of the present invention is to provide a fast and convenient laundry service to the consumer.

Another object of the present invention is to enable a laundry service at a low cost.

1 is a block diagram of a laundry service system according to an embodiment of the present invention;

Figure 2 shows the main store of Figure 1,

3 is a flowchart illustrating a laundry service method according to an embodiment of the present invention.

In order to solve this problem, the present invention provides a laundry service using a retail store.

Laundry service system for providing laundry collection and delivery service according to the present invention includes a service medium that accepts laundry service orders and performs the collection and delivery of the laundry, the retailer connecting the customer and the service medium using the laundry service do.

The laundry service system may further include a laundry unit for washing laundry received from the service provider.

In the present invention, the service mediator may be a main store and a local distributor, and the main store may include an order receiving unit, an order underwriting unit, a processing situation receiving unit, and a database.

Meanwhile, the retail store may be a supermarket or a convenience store.

The laundry service method according to the present invention is a laundry service system comprising a retailer that receives a laundry service order and performs a collection and delivery of laundry, and a retailer that connects a customer using a laundry service with a service agent. Place an order and record the order information. Next, the laundry is collected and the completed laundry is delivered.

In this case, the laundry may be collected by visiting the customer or visiting a retail store, and collecting the laundry entrusted by the customer. Also, the laundry may be delivered by visiting the customer or visiting a retail store.

The present invention may further include a washing step, and the washing step may be performed at a local laundry or a laundry factory.

Meanwhile, additional services may be provided according to information recorded in the database.

As described above, in the present invention, a laundry service may be conveniently used by entrusting and receiving laundry using a supermarket.

Next, a laundry service system and a method thereof according to an embodiment of the present invention will be described in detail with reference to the accompanying drawings.

As shown in FIG. 1, a laundry service system according to an exemplary embodiment of the present invention includes a customer 110, a main office 120, a local dealer 130, a supermarket 140, a laundry factory 150, and a laundry 160. It includes. Here, the customer 110 and the main store 120, the supermarket 140 and the main store 120 accepts an order or complaint using a primary communication means such as a telephone, a fax, or the Internet, and the main store 120 The local dealership 130 uses a secondary communication means such as its own network or a virtual private network (VPN) to deliver the order of the customer and to take action accordingly.

2 shows the main office 120, the main office 120 includes a database unit 121, an order receiving unit 122, an order content receiving unit 123, and a processing situation receiving unit 124. The database unit 121 includes a customer information database 125, a supermarket information database 126, and an order status database 127. The customer information database 125 includes a customer 110 who has requested a laundry service. ) Information such as name, phone number and home address, the supermarket information database 126 is the location of the supermarket 140 is registered as a merchant and the frequency of use of the customer 110 for the supermarket 140 The order status database 127 records the laundry and laundry conditions related to the order of the customer 110 in the order status database 127. In addition, the customer information database 125 records the cumulative number of times that the customer 110 uses the laundry service, so that the customer 110 can receive the benefits of the number of times of use, that is, one-time free use or repair according to a certain number of times. .

On the other hand, the order receiving unit 122 receives the order details from the customer and records in the database unit 121, the order contents under delivery unit 123 records the order details such as the collection and delivery of the laundry, or the course selection of the local distributor ( 130, the processing status reception unit 124 receives the processing status from the supermarket 140 or the local distributor 130 and records the processing status in the database unit 121.

When the customer 110 requests the laundry service to the main store 120 by using the primary communication means, the local dealer 130 receives the order contents from the main store 120 through the secondary communication means and then the customer 110. ) To collect the laundry directly or to collect the laundry requested by the customer 110 in the residential area laundry (160), and delivers the laundry to the laundry factory 150 or the laundry 160, and delivers the laundry to the customer (110). Or to deliver to the supermarket 140. In this case, in the case of general laundry, the required time is 2 to 6 days by requesting the laundry factory 150. The longer the time required, the discounted cost is applied. On the other hand, in the case of fast washing, it is left to the laundry 160, but more expensive than the case of normal washing so that it can be processed within 24 hours.

The local distributor 130 may be omitted in the present invention.

The supermarket 140 collects the laundry from the customer 110 and stores the laundry so that the customer 110 can receive the laundry. The supermarket 140 is located at every corner of each region, such as a convenience store with which the supermarket 110 is affiliated. Represented by a retail store that is distributed.

A method of providing a laundry service using the laundry service system will be described in detail with reference to FIG. 3.

As shown in FIG. 3, the laundry service method includes an order step S100, an order information recording step S110, a visit determination step S120, a laundry collection step S130, a course selection step S140, and a washing step (S150), washing completion step (S160), laundry delivery method selection step (S170), processing status report step (S180) and laundry receiving step (S190).

First, the customer 110 requests delivery to the main office 120 through the Internet or a telephone (S100).

The main store 120 records the order received from the customer 110 and related matters in the order status database 127 and accumulates the use of the laundry service in the customer information database 125 (S110).

Next, it is determined whether to directly visit the customer 110 according to the order information (S120).

If the customer 110 wishes to visit in person, the main office 120 delivers the order to the local dealership 130 by telephone, Internet, or fax, and the local dealership 130 visits the customer 110 to collect the laundry. Collect it. If the customer 110 does not wish to visit in person for other reasons that it is difficult to wait in time for the visit, the customer 110 entrusts the laundry to the affiliated supermarket 140 in the residential area and the local distributor 130 Visit the corresponding supermarket 140 to collect the laundry (S130).

In the above, when the customer 110 orders the main store 120, the local dealer 130 requests the laundry service by collecting the laundry, but does not place an order and loads the laundry to the supermarket 140 registered as a laundry service affiliated store. After leaving, the local agency 130 may visit the supermarket 140 to collect the laundry.

Next, on the basis of the order information, whether the laundry requires fast washing or not, if the laundry requires fast washing, the nearest laundry 160 is requested to be washed within 24 hours, otherwise Request the laundry to the laundry factory 150. In the case of general laundry requesting laundry to the laundry factory 150, it takes more than two days, and the fee is differentiated according to the type of laundry and the time required to find the laundry. Therefore, in the case of laundered laundry, the laundry service can be used at a lower price as the time for finding laundry is delayed (S140).

Subsequently, washing is performed in the laundry 160 or the laundry factory 150 to complete the washing (S150 and S160).

Next, the laundry is completed and the laundry is sent back to the local agency 130 to determine whether the customer 110 wants to receive the laundry directly based on the order information (S170).

If the customer 110 wants to receive the laundry directly, the local agency 130 visits the customer 110 to deliver the laundry, and if not, to the supermarket 140 that is affiliated with the residential area of the customer 110. The laundry is delivered to the customer 110 so that the customer 110 can receive the laundry. At this time, the local agency 130 reports the processing status to the main office 120, and the main office 120 records this in the database 121 (S180, S190).

In the present invention, there is no separate subdivision agency by using the supermarket 140 in performing the laundry service, so the cost can be lowered, and the operating time of the supermarket 140 or the convenience store is such that the operating time of the convenience store is usually 24 hours. Since the customer 110 can request and receive the laundry at any time because it is very long, it is convenient. In addition, the supermarket 140 may increase revenue through relatively simple additional tasks such as temporary storage of laundry and receipt of orders, and increase competitiveness by providing additional services to the customer 110.

As such, the customer 110 may wash at a low price and in a rapid manner. In addition, the customer 110 using the laundry service may use the service at the same price anywhere in the country, and may receive a service such as a free bonus or a free laundry or repair depending on the number of uses. In addition, complaints about the service can be filed directly with the head office 120 without going through the subsidiary supermarket 140 or the local distributor 130 so that the complaints can be quickly resolved and credit for the service can be obtained. .

In the present invention, since the laundry can be requested and received using a supermarket, it is convenient and can provide a laundry service at a quick and low price.

Claims (11)

In the laundry service system for providing the collection and delivery of laundry, Service intermediary, which accepts laundry service orders and performs the collection and delivery of laundry, Retail store that connects the service mediators with customers using laundry services Laundry service system comprising a. In claim 1, The laundry service system further comprises a laundry unit for washing the laundry received from the service medium. In claim 1, The service mediator is a laundry service system, which is a main office and a local distributor. In claim 3, The main store is a laundry service system including an order receiving unit, order underwriting unit, processing status receiving unit, database. In claim 1, The retail store is a supermarket or convenience store laundry service system. Claims [1] A laundry service system comprising a service agent for receiving an order for a laundry service and performing collection and delivery of laundry, and a retailer connecting the service agent with a customer who uses the laundry service. Ordering a laundry service, Recording the order information; Laundry collection stage, Delivering the laundry Laundry service method comprising a. In claim 6, The laundry collection step is a laundry service method for collecting the laundry entrusted to the customer by visiting the customer or visiting the retail store. In claim 6, The laundry service method of the laundry is visited directly to the customer or visited the retail store. In claim 6, Laundry service method further comprising the step of performing the laundry. In claim 9, The washing step is performed in a local laundry or a laundry factory. In claim 6, Laundry service method for providing an additional service according to the information recorded in the database.