KR20010092858A - Knowledge Management System - Google Patents

Abstract

PURPOSE: A system for managing knowledge is provided to strength each member's ability by providing a customized, integrated view to the member and to support a life cycle of knowledge, that is, the defining, acquiring, accumulating, and finally reusing of knowledge. CONSTITUTION: A system for managing knowledge is comprised of a knowledge defining and collecting part(10), a knowledge storing and maintaining part(20), a knowledge controlling and managing part(30), and a knowledge utilizing part(40). The knowledge defining and collecting part(10), composed of a cabinet builder(11), a source collector(12), and a knowledge map manager(13), supports a function to express internal/external knowledge, a function to define a classification system, and a function to appoint and collect knowledge sources. The knowledge storing and maintaining part(20) executes a function to appoint a person and a department in charge of knowledge management, a function to optimize the accumulation and maintenance of knowledge, and a function to frame a system operating policy. The knowledge storing and maintaining part(20) consists of a knowledge development supporter(21), an index manager(22), and a backup manager(23). The knowledge controlling and managing part(30) prevents knowledge from being degenerated and illegally issued and supports the establishment of a knowledge administration policy dependent on a utilization rate of knowledge. The knowledge controlling and managing part(30) is comprised of a portal manager(31), an account manager(32), and a utilization analyzer(33). The knowledge utilizing part(40) maximizes the utilization of knowledge, and supports an interactive opinion exchange function. The knowledge utilizing part(40) consists of own portal(41), a knowledge map searcher(42), a study organization supporter(43), and an integrated searcher(44).

Description

Knowledge Management System

The present invention relates to a knowledge management system, which is a structure of a software application implemented to realize knowledge management for defining, collecting, sharing, and evaluating information assets of a company.

Due to the lack of specialists and increasing turnover rates in most companies, knowledge management systems can be used to quickly grow beginners to the professional level and to improve the knowledge of the entire enterprise by capturing and preserving the knowledge of retired employees. Required.

In addition, compared to the past, the nature of the work is complicated, practitioners must create new ideas at their own discretion, process complex tasks into simple and executable, and synthesize a lot of information. These complex tasks are not easy to learn, and it is desirable that the group, rather than an individual, be collaborated. Therefore, companies need to implement learning process through knowledge transfer and reuse, and it is necessary to extract valuable and useful information and manage it at the enterprise level. The knowledge management system is thus used to manage the company's asset information.

As similar to the knowledge management system, groupware and document management system are known.

The groupware system provides functions such as an e-mail and a bulletin board and an electronic settlement function in order to exchange news information between members, and implements a function of exchanging information rather than managing knowledge. Document management systems simply implement the ability to accumulate and retrieve data.

Such prior arts do not generally support the life cycle of knowledge, such as defining, acquiring, accumulating, and reusing knowledge.

With the emphasis on knowledge management these days, knowledge management is sporadically added to these groupware systems or document management systems, such as learning organization support, knowledge map, integrated search, and knowledge collection. Attempts have been made to implement the system, but this also does not support the overall life cycle of knowledge and, ultimately, provides a personalized, integrated view of individual members to improve decision-making capabilities in terms of the use of knowledge management systems. No support at all

The present invention is to solve the problems of the prior art as described above, in the present invention can provide an integrated view customized to the individual members of the organization to strengthen the capabilities of the organization member, knowledge of the definition, acquisition, accumulation and reuse of knowledge We want to provide a knowledge management system that can support the life cycle.

1 is an overall configuration diagram of a knowledge management system according to the present invention;

In order to achieve the above object, the knowledge management system according to the present invention defines a representation, storage, and classification system of internal and external knowledge of the organization in order to acquire valuable knowledge, and designates and collects the source of knowledge. "Definition and collection of knowledge" to support the function; Regarding knowledge defined and collected by the above-mentioned "definition and collection of knowledge", "storage of knowledge" that supports the function of designating a system operation policy by designating knowledge management personnel and departments, and optimizing the accumulation and maintenance of knowledge. And retainer "; By controlling the knowledge accumulated and stored by the above-mentioned "storage and maintenance of knowledge" according to the users and groups, to prevent the alteration and illegal leakage of knowledge, and to support the establishment of knowledge management policy according to the utilization of knowledge Knowledge control and management "; And utilization through free search, integrated search, and customized knowledge transfer of knowledge accumulated and managed by the "knowledge definition and collection unit", "knowledge storage and maintenance unit" and "knowledge control and management unit". It is characterized by including a "utilization of knowledge", to maximize the, and support the interactive opinion exchange function.

Hereinafter, the knowledge management system according to the present invention will be described in detail with reference to the accompanying drawings.

1 is an overall configuration diagram of a knowledge management system according to the present invention.

As shown in FIG. 1, the knowledge management system according to the present invention includes a knowledge definition and collection unit 10, a knowledge storage and maintenance unit 20, a knowledge control and management unit 30, and a knowledge utilization unit. And 40.

Knowledge definition and collection unit 10 supports the function of defining and collecting the internal and external knowledge representation and storage, classification system for obtaining valuable knowledge, and specify the source of knowledge. In order to implement such a function of the knowledge definition and collection unit 10, specifically, it consists of a cabinet builder 11, the source collector 12 and the knowledge map manager (13).

The cabinet builder 11 provides the ability to define the type of knowledge and the type of input and output. In the cabinet builder 11, a space for storing a given knowledge in a plug-in manner using a template provided by the knowledge management system according to the present invention to accumulate a given specific type of knowledge, and functions and functions for utilizing the same. It can be produced easily.

2 shows an example of a cabinet builder implemented in the knowledge management system according to the present invention.

2A is a screen showing a list of cabinets generated by a cabinet builder. 2B is a screen in which a user selects a template provided by a knowledge management system in a cabinet builder. As shown in Fig. 2B, according to the knowledge management system according to the present invention, it is possible to designate a format for storing knowledge to be accumulated by the user. 2C is a screen supporting a function of adjusting a storage structure of a cabinet and a displayed screen. 2D is a function function selection screen in the cabinet builder. 2E is a screen for explaining a function of connecting specific cabinet and code data.

The source collector 12 defines functions to be collected for the use of knowledge from information sources scattered in the existing system for the integration of knowledge, and performs the function of automatically collecting them at a set time. It builds an integrated system environment by automatically collecting not only groupware, ERP, but also website information held in the organization. When only the type, location, and when to automatically collect and store in the knowledge cabinet of the external information source, the source collector 12 is automatically driven at a predetermined time to automatically collect the corresponding external knowledge into the predetermined knowledge cabinet.

3 is a view showing an example of a source collector implemented in the knowledge management system according to the present invention, showing a connected external source list.

The knowledge map manager 13 provides a classification system for accumulating and utilizing the knowledge defined and collected by the cabinet builder 11 and the source collector 12 as a tree structure.

4 is a view illustrating an example of a knowledge map manager implemented in the knowledge management system according to the present invention, and a desired cabinet may be connected to a folder.

The knowledge storage and maintenance unit 20 functions to designate a knowledge management person and department, optimize knowledge accumulation and maintenance, and establish a system operation policy.

In order to implement such a function of the knowledge storage and maintenance unit 20, the knowledge development supporter 21, the index manager 22, and the backup manager 23 are specifically configured.

The knowledge development supporter 21 can flexibly cope with the expansion and development of knowledge by duplicating the knowledge cabinet, dynamically controlling the classification system, and providing functions for moving or merging knowledge between knowledge cabinets. Do. The index manager 22 and the backup manager 23 provide a function of managing a search index and managing a backup for easy maintenance of the knowledge management system according to the present invention.

The knowledge control and management unit 30 prevents alteration and illegal leakage of knowledge with proper knowledge control according to users and groups, and supports the establishment of a knowledge management policy according to the utilization of knowledge.

Knowledge control and management unit 30 is specifically configured to implement this function, portal manager 31, account (security) manager 32 and utilization analyzer 33 is configured.

The account (security) manager 32 manages knowledge use accounts and groups, and controls access to knowledge. The control of knowledge can be secured by the knowledge cabinet or by the individual units of knowledge registered. The access to knowledge can be controlled by individual access such as list view, contents view, registration, deletion, and modification. The portal manager 31 constructs and controls the basic utilization infrastructure to provide an integrated view optimized for each individual, and utilizes the utilization analysis of the knowledge management system by period, access type, user, Count by department and knowledge cabinet.

By the functions of the definition and collection unit 10, storage and maintenance unit 20, knowledge control and management unit 30 of the above-described knowledge, the database and knowledge index (1) that can accumulate knowledge is secured do. In addition, a knowledge utilization infrastructure 2 such as a knowledge map, a portal environment, a knowledge cabinet, etc., through which users can accumulate and utilize knowledge is established.

The most important part of the knowledge management system according to the present invention is the utilization of knowledge, maximizing utilization and supporting two-way opinion exchange function through free search, integrated search, and customized knowledge transfer of accumulated knowledge as described above. 40.

In order to implement such a function, the knowledge utilization unit 40 is specifically composed of my portal 41, the knowledge map top color 42, the learning organization support 43, and the integrated searcher 44.

My portal 41 is a function that can build an integrated view optimized for the individual, each user selects only the ones he needs from among the various types of knowledge windows provided by the knowledge management system according to the present invention You can also build your own environment for each knowledge window and ultimately create an environment in which the knowledge that is optimized for you will be integrated.

5 shows an example of a screen implementing my portal in the knowledge management system according to the present invention. FIG. 5A is an example of a screen shown in my portal, FIG. 5B is an example of a screen for environment management in which a user can design my portal, and FIG. 5C shows an example of designing my portal by selecting from a designated window. Screen.

The knowledge map searcher 42 registers specific knowledge or utilizes necessary knowledge while navigating the relevant knowledge cabinet using the knowledge map, and gives evaluation and opinion. In more detail, users can search for desired knowledge or register, modify, or delete knowledge within an authorized authority. When searching, you can easily utilize the knowledge you want by using the filter function and sorting function. After using the knowledge, it has a function to give an evaluation or comment on the knowledge. Due to this function, the opinions of several people are added to the knowledge, and it is supported to sublimate and develop into a richer knowledge.

6 shows an example of a screen implementing the knowledge map searcher in the knowledge management system according to the present invention. FIG. 6A is a screen showing an example of a knowledge list when selecting a specific cabinet in the knowledge map searcher, and FIG. 6B is a screen showing the contents and annotations when selecting a specific knowledge in FIG. 6A.

The learning organization supporter 43 supports the formation of a virtual group in the organization freely to support the learning organization, and horizontally improves the capacity of the members through free communication and knowledge sharing among the formed group members. Maximize.

7 is an example of a screen implementing the learning organization supporter in the knowledge management system according to the present invention.

The integrated searcher 44 searches the accumulated knowledge in an integrated manner, and the integrated searcher 44 can easily find and use the knowledge necessary for the user from among numerous knowledges.

8 is an example of a screen implementing the integrated searcher in the knowledge management system according to the present invention. As shown in Fig. 8, any knowledge cabinet can be searched at a time.

As described above, the knowledge management system according to the present invention includes a system that supports a logical structure of knowledge through a definition and collection unit of knowledge, a storage and maintenance unit of knowledge, a control and management unit of knowledge, and a utilization unit of knowledge. Implementation, it fully supports the life cycle of knowledge, from acquiring, accumulating, utilizing and reusing it.

In addition, the system can be built on the basis of plug-in templates to provide easy system construction, provide an intuitive and easy-to-use interface, add or change new types of knowledge, and support the development of knowledge.

In addition, various levels of access control can be supported to implement overall security policies by job title, group and department.

First of all, it is possible to configure a personalized customized screen for each user, there is an advantage that can build a personalized portal site for each individual by configuring the screen with only the information he wants.

Claims (6)

"Knowledge Definition and Collection", which supports the ability to define and collect knowledge collection, storage, and classification schemes of internal and external knowledge of an organization to obtain valuable knowledge; Regarding knowledge defined and collected by the above-mentioned "definition and collection of knowledge", "storage of knowledge" that supports the function of designating a system operation policy by designating knowledge management personnel and departments, and optimizing the accumulation and maintenance of knowledge. And retainer "; By controlling the knowledge accumulated and stored by the above-mentioned "storage and maintenance of knowledge" according to the users and groups, to prevent the alteration and illegal leakage of knowledge, and to support the establishment of knowledge management policy according to the utilization of knowledge Knowledge control and management "; And Knowledge is accumulated through free search, integrated search, and customized knowledge transfer of knowledge accumulated and managed by the above-mentioned "knowledge definition and collection unit", "knowledge storage and maintenance unit" and "knowledge control and management unit". A knowledge management system comprising a "utilization of knowledge" that maximizes and supports bidirectional discussion. The method of claim 1, wherein the "definition and collection of knowledge", A "cabinet builder" that defines the type of knowledge and the type of input and output; "Source collectors" that define the knowledge to be collected from information sources and collect them automatically at set times; And And a "knowledge map manager" that provides a classification system for accumulating and utilizing knowledge defined and collected by the "cabinet builder" and "source collector". The method of claim 2, wherein the "cabinet builder", Knowledge management system, characterized in that for creating a space for storing the given knowledge by using a template provided by the knowledge management system, functions and functions for utilizing the same. The method of claim 1, wherein the "storage and maintenance of knowledge", "Knowledge Advancement Supporter", which provides the ability to duplicate knowledge cabinets, dynamically control classification schemes, and to move or merge knowledge between knowledge cabinets; "Index manager" for managing search indexes; And Knowledge management system, characterized in that it includes a "backup manager" to manage the backup. The method of claim 1, wherein the "knowledge control and management unit," An "account manager" that manages knowledge usage accounts and groups and controls access to knowledge; "Portal Manager" to build and control the underlying utilization infrastructure to provide a unified view that is optimized for users; And A knowledge management system comprising a "consumption analyzer" that aggregates the utilization results of the knowledge management system by period, access type, user, department, and knowledge cabinet. The method of claim 1, wherein the "utilization unit of knowledge", "My Portal", which provides users with the ability to build optimized, integrated views; "Knowledge Map Explorer", which uses knowledge maps to navigate related knowledge cabinets, to register specific knowledge, to utilize required knowledge, to evaluate and to comment; A "learning organization supporter" which allows a virtual group to be formed freely within an organization to support a learning organization, thereby supporting free communication and knowledge sharing among the formed group members; And Knowledge management system, characterized in that it comprises an "integrated searcher" to search the accumulated knowledge collectively.