KR20010008333A - Recall system on internet and method thereof - Google Patents

Abstract

PURPOSE: A recall system using the internet is provided to promote healthy consumption culture, to reconsider a company's image, and to prevent losses by managing a defective product repair service, an after service, and a recall service through the internet. CONSTITUTION: A management server(40) includes a consumer terminal(10), in which an A/S request or a recall request is made, and a maker terminal(20) that receives the A/S request or the recall request from the management server through e-mail and transmits the process result responses to a consumer. The management server stores the transmitted e-mail information in an appropriate data DB(42), outputs the outgoing information on a bulletin board, displays a manufacturer's transmission status, and counts the manufacturer's re-notification time. If a re-notification is made, the appropriate data DB is searched to determine whether an A/S or a recall completion notification has been transmitted. If has not been transmitted, an e-mail is re-transmitted to the manufacturer. If has been transmitted, the notification information is stored in the appropriate data DB and the notification information is printed by searching the data DB, organizing an evaluation factors table, inputting the data, calculating each factor's data, inputting and storing the data in the data DB, and outputting the categorical scores as texts and graphs.

Description

Recall system using internet and method thereof

The present invention relates to a recall system and a method using the Internet, and more particularly, by integrating and managing the defect repair, after-sales service, and recall for the product through the Internet, to promote a sound consumption culture and to reconstruct the company image and The present invention relates to a recall system using the Internet and a method for preventing a disadvantage of a consumer.

In general, if there is a defect in the purchased product, after-sales service or recall, the consumer checks and processes the defects individually through the A / S company designated by the manufacturer. Therefore, this conventional after-sales or recall method is difficult to expect the objective fairness, there is a fear that a disadvantage occurs to the consumer.

In addition, there is a problem that can not refer to this when selecting a manufacturer because the consumer often does not know whether or not the manufacturer is effectively operating the A / S or recall system.

Accordingly, the present invention has been made to solve the above problems of the prior art, the purpose of which is to promote a healthy consumption culture by integrated management of defects, A / S, recall, etc. for the product through the Internet. The present invention provides a recall system and a method using the Internet to prevent corporate image inventory and consumer disadvantage.

1 is a block diagram of a recall system using the Internet according to the present invention.

2 is a flowchart of a recall method using the Internet according to the present invention;

3 is a flowchart of a maker according to the present invention.

4 is a flowchart of a consumer in accordance with the present invention.

<Explanation of symbols for main parts of drawing>

10: consumer terminal 20: maker terminal

30: Internet communication network 40: management server

41: Membership Information D / B 42: Material D / B

A feature of the present invention for achieving the above object is a recall system using an Internet communication network, a consumer terminal for requesting A / S or recall to the management server; A maker terminal which receives an A / S or recall request by e-mail from the management server and responds to the processing result accordingly; Member information D / B which stores member information and data D / B which stores defect details (model, product name, maker, date of purchase, maker e-mail, cause of recall, etc.). After sending, save it on the relevant data D / B, print out the mailing list on the bulletin board, indicate whether the manufacturer is notified, count the manufacturer's re-notification time, and if it's re-notification time, search the relevant data D / B. After confirming that the A / S or recall completion notice has been received, if there is no notice, resend the e-mail to the manufacturer, and if there is a notice, save the notice to the relevant data D / B and then print the notice. Reflect the data, configure the table for each evaluation factor by searching the data D / B, execute the calculation for each evaluation factor after inputting the existing data, and save the result value in the data D / B by entering the calculation result value in the D / B. , Scores by rating It includes a management server that outputs text and graphs.

Another feature of the present invention is a recall method using an internet communication network, comprising: requesting an A / S or recall from a management server through a consumer terminal; Search the member information D / B to determine whether the customer who requested the A / S or recall is a member, and if the consumer is a member, the defect details (model, product name, maker, date of purchase, maker e-mail, cause of recall, etc.) Inputting and storing the data in the corresponding data D / B and, if not, storing the information in the member information D / B through a new member registration process; If there is an email from the above maker, send it to the maker and save it in the relevant data D / B. If there is no email from the manufacturer, post the management screen and check the existence of the maker D / B. Entering maker data and sending an e-mail; Outputting the mail sending contents list to a bulletin board and indicating whether or not the maker is notified; Count the manufacturer's re-notification time, if it is the re-notification time, search the relevant data D / B to see if there is any notice of A / S or recall completion, and if there is no notification, resend the e-mail to the maker and Storing the notification contents in the corresponding data D / B and reflecting the notification contents when outputting the contents list; Searching for data D / B to construct a table for each evaluation factor, inputting existing data, and then performing calculation for each evaluation factor; Inputting the calculated result value to D / B, storing the result in data D / B, and outputting the score for each evaluation item in text and graph.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of a recall system using the Internet according to the present invention.

As shown, the present invention provides a recall system using the Internet communication network 30, comprising: a consumer terminal 10 for requesting A / S or recall to the management server 40; A maker terminal 20 is provided which receives an A / S or recall request from the management server 40 by e-mail and responds to the processing result accordingly.

In addition, after sending the e-mail to the manufacturer and stored in the data D / B (42), and outputs the list of the e-mail sent to the bulletin board, indicating whether or not the manufacturer notice, count the manufacturer re-notification time, In case of notification time, search the relevant data D / B (42) to check whether there is notification of completion of A / S or recall, and if there is no notification, resend the e-mail to the maker, and if notified, inform the contents of the notification. After storing the data in the data D / B 42 and reflecting the notification contents when outputting the contents list, search the data D / B 42 to construct a table for each evaluation factor, input existing data, and then calculate the evaluation factors. It is composed of a management server 40 for executing, storing the calculation result value in the data D / B (42), and outputs the score for each evaluation item in text and graph.

The management server 40 stores the member information D / B 41 which stores the member's information and the data D / B which stores defect details (model, product name, maker, purchase date, maker e-mail, cause of recall, etc.). 42).

Referring to the operation of the present invention configured in this way in more detail as follows.

2 is a flowchart of a recall method using the Internet according to the present invention, FIG. 3 is a flowchart of a maker according to the present invention, and FIG. 4 is a flowchart of a consumer according to the present invention.

As shown, the present invention first requests the A / S or recall to the management server 40 through the consumer terminal 10 using the Internet communication network (30).

The management server 40 searches for the member information D / B 41 and determines whether the customer who requested the A / S or recall is a member, and if the consumer is a member, the defect details (model, product name, maker, purchase date, maker) E-mail, cause of recall, etc.) is entered and stored in the relevant data D / B 42, and if not a member, it is stored in the member information D / B 41 through the new member registration process.

If there is an e-mail of the above maker, send the e-mail to the maker and store it in the relevant material D / B 42. If there is no e-mail of the maker, the management screen is posted and the existence of the maker D / B exists. Check the presence and enter the manufacturer's data and send an e-mail.

Print out the mailing list on the bulletin board, indicate whether or not the manufacturer noticed, count the maker re-notification time, and if the re-notification time, retrieve the relevant data D / B (42) to notify the completion of A / S or recall After checking whether there was any notification, resend the e-mail to the maker if there is no notification, and if there is a notification, the notification is stored in the data D / B 42, and the notification is reflected when the contents list is output.

In addition, the data D / B (42) is searched to construct a table for each evaluation factor, input existing data and then perform calculation for each evaluation factor, and input the calculation result value to the D / B to input the data D / B (42). ) And the scores for each evaluation item are displayed in text and graph.

In addition, the manufacturer processes the recall service after receiving the recall mail and notifies the management server 40 of the completion of the recall service.

At this time, the maker divides each area such as city, county, ward, etc. into regular areas, and then uses the A / S center if there is an A / S center in the area. If you do not have a specific A / S company in the region, you can partner / select, so that you can quickly service when the customer A / S or recall request, and notify the maker when the A / S or recall is completed as a result Ask the consumer to notify you again.

In addition, after receiving the mail, the consumer searches the data D / B 42 to store the processing completion state in the data D / B 42, and logs on the requester to display the list processing screen of the manufacturer. Correct it by writing the swiftness.

The management server 40 assigns a rating according to the A / S or recall result, and later selects and announces the best 10 or the worst 10, and utilizes it when purchasing a consumer by using a company selection criteria or by connecting with an e-commerce and a purchase site. To help.

The manufacturer's products are applied to all products at home and abroad, and are applicable to all fields occurring between suppliers and consumers, such as tourism, travel products, as well as manufacturing.

In addition, it is possible to maximize the protection of the rights of consumers by providing services such as legal advice at the request of the consumer.

Although the preferred embodiments of the present invention have been illustrated and described above, the present invention is not limited to the above-described embodiments, and the present invention is not limited to the above-described embodiments without departing from the spirit of the present invention as claimed in the claims. Various modifications can be made by those skilled in the art, and such modifications are intended to fall within the scope of the appended claims.

As described in detail above, according to the present invention, the integrated management of defect repair, after-sales service, and recall for the product through the Internet promotes a healthy consumption culture and prevents corporate image inventory and consumer disadvantages. It works.

Claims (4)

In the recall system using the internet communication network 30, A consumer terminal 10 requesting A / S or recall to the management server 40; A maker terminal 20 which receives the A / S or recall request from the management server 40 by e-mail and responds to the processing result accordingly; Member information D / B (41) for storing member information and data D / B (42) for storing defect details (model, product name, maker, date of purchase, maker e-mail, cause of recall, etc.), After sending the e-mail to the maker and storing it in the relevant data D / B (42), print out the mail sending contents list on the bulletin board, indicate whether the maker is notified, count the maker re-notification time, and re-notice time. If not, search the relevant data D / B (42) to check whether there is a notice of A / S or recall completion, and if there is no notification, resend the e-mail to the maker. / B (42) is stored and the notification contents are reflected when the contents list is output, search the data D / B (42) to configure a table for each evaluation factor, input the existing data and execute the calculation for each evaluation factor Recall using the Internet, characterized in that it comprises a management server 40 for inputting the calculation result value in D / B, stored in the data D / B 42, and outputting the score for each evaluation item in text and graph system. In the recall method using the Internet communication network 30, Requesting A / S or recall from the management server 40 through the consumer terminal 10; Detecting whether the customer who requested the A / S or recall by searching the member information D / B 41 is a member and the defect details when the consumer is a member (model, product name, maker, date of purchase, maker e-mail, cause of recall And the like) to store the data D / B 42 and, if not a member, to the member D / B 41 through a new member registration process; If there is an e-mail of the above maker, send the e-mail to the maker and store it in the relevant material D / B 42. If there is no e-mail of the maker, the management screen is posted and the existence of the maker D / B exists. Checking the presence and entering maker data and sending an e-mail; Outputting the mail sending contents list to a bulletin board and indicating whether or not the maker is notified; Count the manufacturer's re-notification time, if it is the re-notification time, search the relevant data D / B (42) to see if there is any notice of A / S or recall completion, and if not, resend the e-mail to the maker. Storing the notification contents in the corresponding data D / B 42 and reflecting the notification contents when the contents list is output; Searching for the data D / B 42 to construct a table for each evaluation factor, inputting existing data, and then performing calculation for each evaluation factor; And storing the calculation result value in the data D / B 42 and outputting the score for each evaluation item in text and graphs. 3. The recall method according to claim 2, wherein the maker processes the recall service after receiving the recall mail and notifies the management server (40) of the completion of the recall mail. According to claim 2, after receiving the mail, the consumer searches for the data D / B 42, stores the completed state in the data D / B 42, logs on the client, and displays the corresponding list processing screen. Recall method using the Internet, characterized in that to modify the degree of kindness, rapidity and so on.