KR102634778B1 - Digitally integrated complaint handling methods, devices and systems - Google Patents

Abstract

One embodiment of the present invention can generate documents of various forms/templates by integrating and processing documents and electronic documents of various forms/files sent from government offices, etc., and when the complainant (user) does not receive the electronic documents. It relates to a digital integrated civil complaint processing method, device, and system that can be sent by physical mail.

Description

Digital integrated complaint handling method, devices and systems {DIGITALLY INTEGRATED COMPLAINT HANDLING METHODS, DEVICES AND SYSTEMS}

The embodiments below can generate documents of various forms/templates by integrating and processing documents and electronic documents of various forms/files sent from government offices, private companies, banks, etc., and allow civil petitioners/customers (users) to create electronic documents. It relates to a digital integrated civil complaint processing method, device, and system that can send it by physical mail if it is not received.

Documents issued/sent by various government offices such as the Administrative Welfare Center, district office, city hall, or private companies/banks have various specifications/forms depending on their purpose, use, related ministries, and delivery method.

Accordingly, when sending the same (single) document, duplicate work processing is required in the process of sending it to the complainant/customer in the form of an electronic document and sending it to the complainant/customer by mail or fax.

For example, after sending an electronic document to a complainant, documents that are re-sent by mail because the complainant does not receive it for a certain period of time must go through a separate document creation/printing/sending process from the electronic document creation/issuance process. Accordingly, the workload of staff and the server that processes it is increasing.

However, since the cost and time required for system improvement are too excessive to unify all related work processing systems, it is very difficult to improve it overall. Accordingly, it is possible to reduce duplicate work processing losses while utilizing the existing system. A method is needed.

KR 10-1693738 B KR 10-1564074 B KR 10-0986622 B

The problem to be solved by an embodiment of the present invention is to overcome the limitations of the conventional civil complaint processing system as described above, while utilizing the existing civil complaint processing system while reducing the loss of processing the same/duplicate work of the person in charge and the server. The goal is to provide a digitally integrated civil complaint processing method, device, and system that integrates the document issuance process and, based on this, can quickly process a large amount of civil complaints/documents issuance.

According to one embodiment, a digital integrated civil complaint processing method performed by a device includes: receiving electronic document transmission information from a business processing server; Sending an electronic document notice to a user terminal based on user information included in the electronic document sending information and recording the notice sending information; Receiving identity authentication information from the user terminal; Receiving electronic document viewing information from the user terminal; Recording the electronic document viewing information in a database; transmitting first electronic document creation information to the user terminal; And, based on the notice sending information, if the electronic document viewing information is not received within a first predetermined period from the time of sending the electronic document guidance: mail is output based on the user information and the mailing template of the electronic document. Provides a digital integrated civil complaint processing method including the step of:

In addition, the electronic document transmission information: consists of a string generated by text joining multiple text modules, and includes user information, document type, and document content, and the text modules are: different from each other. A first delimiter unit consisting of three special characters; a code number part suffixed to the first delimiter part and having a predetermined number of standard digits; a second delimiter part suffixed to the code book and composed of three different special characters; and a content portion suffixed to the second delimiter portion and containing user information, document type, or document content corresponding to the code book. The step of transmitting first electronic document creation information to the user terminal includes: A first transmission step of generating a first predetermined array by splitting the electronic document transmission information into a first delimiter part; a second transmission step of generating a second array by dividing each element of the first array into the second delimiter; A third transmission step of generating second electronic document creation information by converting the second array into a dictionary composed of the code book and the corresponding content portion; and a fourth transmission step of designating the second electronic document creation information as first electronic document creation information.

And, the step of transmitting the first electronic document creation information to the user terminal is: text join each value of the plurality of first electronic document creation information to be transmitted to the plurality of user terminals, and each value is different. A fifth transmission step of generating third electronic document creation information by writing a third delimiter consisting of three special characters; A sixth transmission step of transmitting the third electronic document creation information to a plurality of first mediation servers; And a seventh transmission step of repeating the first to sixth transmission steps based on waiting information received from the first mediation server, wherein the first mediation server: the third electronic device A first mediation step of dividing each value of document creation information into the third delimiter part to generate fourth electronic document creation information; and a second mediation step of transmitting the fourth electronic document creation information to a plurality of second mediation servers, wherein the second mediation server: Among the multiple values, the value corresponding to the designated order number designated for each second mediation server is extracted, and a fourth delimiter consisting of three different special characters is written between each value, thereby generating the fifth electronic document creation information. a third mediation step; A fourth mediation step of transmitting the fifth electronic document creation information to a plurality of third mediation servers, wherein the third mediation server: determines each value of the fifth electronic document creation information. A fifth mediation step of dividing into the fourth delimiter unit and generating sixth electronic document creation information; and a sixth mediation step of transmitting the sixth electronic document creation information to each user terminal.

In addition, the user terminal: receiving the sixth electronic document creation information from the third mediation server; selecting a first image file that is one of image files stored in the user terminal; generating a first hash value of the first image file; recording the creation date of the first hash value in a non-transitory storage medium; Based on the first hash value, recording seventh electronic document creation information encrypted with the value included in the sixth electronic document creation information into the non-transitory storage medium; When a second period has elapsed from the creation date of the first hash value: deleting the seventh electronic document creation information from the non-temporary storage medium; Creating and displaying a first file based on the operation of the electronic document search button; transmitting a request to create a file for submission to the device based on an operation of an output button for the first file; and receiving a file for submission from the device; and the step of generating and displaying the first file includes: a second image file that is one of the image files stored in the user terminal; Step of selecting; generating a second hash value of the second image file; Decrypting the seventh electronic document creation information based on the second hash value; and generating a first file by writing a value corresponding to the key into a predetermined first template based on the key included in the decrypted seventh electronic document creation information.

Additionally, receiving a request to create a file for submission from the user terminal; generating the file for submission; and transmitting a file for submission to the user terminal. The step of transmitting a request for creating a file for submission to the device includes: selecting a third image file, which is one of the image files stored in the user terminal. Receiving stage; and generating a third hash value of the third image file, wherein the request for creating a file for submission includes: the third hash value, and the step of generating the file for submission includes: electronic document background. Reading a first color code, which is a color; Calculating a second color code by subtracting #010101 from the first color code; generating a first digit that is a random number with a value between 1 and 6; calculating a second digit that is the square of the first digit; calculating a third digit by subtracting the first and second digits from 64; The 4-1 hash value extracted from the first digit of the third hash value to the digit corresponding to the first digit is written with the second color code and placed on one side of the margin of the file for submission. placing; The 4-2 hash value extracted from the digit after the 1st digit of the 3rd hash value to the digit corresponding to '1st digit + 2nd digit' is a file for submitting a second security character written with the second color code. placing on the other side of the margin; The margin of the file for submission of the 4-3 hash value extracted from the digit after the '1st digit + 2nd digit' to the 64th digit of the 3rd hash value and the 3rd security character written with the 2nd color code on the other side placing on; and recording the third hash value and the first digit in a database.

The device according to one embodiment may be combined with hardware and controlled by a computer program stored in a medium to execute any one of the above-described methods.

According to one embodiment, processing of the same/overlapping work can be reduced by integrating and creating various documents/electronic documents composed of different formats depending on the purpose, use, related department, sending method, etc.

In addition, by distributing the load based on multiple mediation servers (personnel terminals, work PCs, etc.) that communicate wired and wireless with the device (main server), it can be quickly handled when a large load occurs without additional server expansion work. It can be handled.

In addition, by encrypting/decrypting data based on the image file selected by the user (civilian), it is possible to prevent theft of electronic documents from hacking attempts on the user terminal.

In addition, the reliability of the submitted document can be guaranteed by placing a predetermined string in the background of the output (submission) document and verifying it when necessary.

Figure 1 is a schematic diagram showing a digital integrated civil complaint processing system according to an embodiment of the present invention.
Figure 2 is a schematic diagram showing a digital integrated civil complaint processing system according to another embodiment of the present invention.
Figure 3 is a flowchart showing a digital integrated civil complaint processing method according to an embodiment of the present invention.
Figure 4 is a flowchart showing the steps of transmitting first electronic document creation information to a user terminal in the digital integrated civil complaint processing method according to an embodiment of the present invention.

Hereinafter, embodiments will be described in detail with reference to the attached drawings. However, various changes can be made to the embodiments, so the scope of the patent application is not limited or limited by these embodiments. It should be understood that all changes, equivalents, or substitutes for the embodiments are included in the scope of rights.

Specific structural or functional descriptions of the embodiments are disclosed for illustrative purposes only and may be modified and implemented in various forms. Accordingly, the embodiments are not limited to the specific disclosed form, and the scope of the present specification includes changes, equivalents, or substitutes included in the technical spirit.

Terms such as first or second may be used to describe various components, but these terms should be interpreted only for the purpose of distinguishing one component from another component. For example, a first component may be named a second component, and similarly, the second component may also be named a first component.

When a component is referred to as being “connected” to another component, it should be understood that it may be directly connected or connected to the other component, but that other components may exist in between.

The terms used in the examples are for descriptive purposes only and should not be construed as limiting. Singular expressions include plural expressions unless the context clearly dictates otherwise. In this specification, terms such as “comprise” or “have” are intended to designate the presence of features, numbers, steps, operations, components, parts, or combinations thereof described in the specification, but are not intended to indicate the presence of one or more other features. It should be understood that this does not exclude in advance the possibility of the existence or addition of elements, numbers, steps, operations, components, parts, or combinations thereof.

Unless otherwise defined, all terms used herein, including technical or scientific terms, have the same meaning as generally understood by a person of ordinary skill in the technical field to which the embodiments belong. Terms defined in commonly used dictionaries should be interpreted as having a meaning consistent with the meaning in the context of the related technology, and unless explicitly defined in the present application, should not be interpreted in an ideal or excessively formal sense. No.

In addition, when describing with reference to the accompanying drawings, identical components will be assigned the same reference numerals regardless of the reference numerals, and overlapping descriptions thereof will be omitted. In describing the embodiments, if it is determined that detailed descriptions of related known technologies may unnecessarily obscure the gist of the embodiments, the detailed descriptions are omitted.

The term 'device' used in the description of the present invention may mean a main server that processes the affairs of government offices/private companies/banks. Accordingly, the user (civilian) terminal (smart device, PC, etc.) and the person in charge terminal (civil service official's PC, etc.) can communicate with the device in a wired or wireless manner.

According to one embodiment, a digital integrated civil complaint processing method performed by a device includes: receiving electronic document transmission information from a business processing server (S100); Sending an electronic document notice to the user terminal based on user information included in the electronic document sending information and recording the notice sending information (S200); Receiving identity authentication information from the user terminal (S300); Receiving electronic document viewing information from the user terminal (S400); Recording the electronic document viewing information in a database (S500); Transmitting first electronic document creation information to the user terminal (S600); And, based on the notice sending information, if the electronic document viewing information is not received within a first predetermined period from the time of sending the electronic document guidance: mail is output based on the user information and the mailing template of the electronic document. Provides a digital integrated civil complaint processing method including a step (S700).

First, the business processing server that receives a request from a terminal in charge (terminal of a person in charge of business processing at a government office; office PC, etc.) or a request from a user terminal (terminal of a civil servant; PC) generates electronic document transmission information.

In other words, the business processing server generates electronic document transmission information containing contents (content, user information, relevant department information, etc.) to be sent to users (civilians).

In the step (S100) of receiving electronic document transmission information from a business processing server, a device (main server) receives the electronic document transmission information.

Based on the user information included in the electronic document sending information, sending an electronic document notice to the user terminal and recording the notice sending information (S200); In the step (S200), the user information included in the electronic document sending information (mobile phone number, An electronic document notice is sent to the user's terminal based on the user's information (messenger/SNS ID, residential address, email address, resident registration number, etc.).

Here, the electronic document notice may be provided in the form of a message sent through a messenger such as KakaoTalk, Line, or Telegram, an SMS message, or a push notification from a civil complaint processing application.

Users can view/inquire/confirm/print electronic documents on the user terminal based on links or buttons listed in the electronic document guide.

In the step (S300) of receiving identity authentication information from the user terminal, various known authentication methods such as biometric authentication, ID/PW login, credit card authentication, ID recognition, simple authentication, public certificate, mobile phone authentication, etc. are provided in the user terminal. Identity authentication is performed based on the method, and when identity verification is completed, identity authentication information can be received and login can be processed.

In the step (S400) of receiving electronic document viewing information from the user terminal, information on which electronic document a viewing request has occurred from the user terminal is received.

For example, a user who has received a plurality of electronic documents designates one of the plurality of electronic documents (the first electronic document) and operates a request to view button, and the user terminal responds to the electronic document requested to be viewed accordingly. Electronic document viewing information (electronic document identification number, viewing request time, number of viewing requests, etc.) is transmitted to the device.

In the step (S500) of recording the electronic document viewing information in the database, the electronic document viewing information received from the user terminal is recorded in the database, such as which users viewed (requested) the electronic document, how many times it was viewed, etc. You can check the information.

In the step (S600) of transmitting first electronic document creation information to the user terminal, the first electronic document is created in the user terminal so that the first electronic document can be checked/searched/printed in the user terminal. Send document creation information.

The first electronic document creation information may include information such as an electronic document identification number, user information, content information, and electronic document creation time.

Based on the notice sending information, if the electronic document viewing information is not received within a predetermined first period from the time of sending the electronic document notice: Printing mail based on the user information and the mail template of the electronic document In step S700, if any electronic document has not been viewed for a first period of time (for example, 1 month, which may be specified differently for each type of electronic document) based on the database, it is output by mail. After that, you can send mail directly to the user's address.

Figure 1 shows a schematic diagram of a digital integrated civil complaint processing system according to an embodiment of the present invention.

The business processing server communicates wired and wirelessly with the staff terminal (customer center terminal) and device (main server).

The device includes electronic document sending and integrated media management, form management, recipient management, authentication management, sending management, sending history management, sending status management, electronic certificate issuance, web/app server, homepage, email system, webfax system, etc. can do.

The device receives electronic document transmission information from the business processing server and transmits the electronic document transmission result to the business processing server.

Based on this system, users who cannot receive electronic documents through mobile environments can be helped to receive electronic or postal documents through various methods such as mail, fax, email, and call centers.

Users (complainants) can search electronic documents sent to them through My Page on their user terminal.

In addition, the electronic document transmission information: consists of a string generated by text joining multiple text modules, and includes user information, document type, and document content, and the text modules are: different from each other. A first delimiter unit consisting of three special characters; a code number part suffixed to the first delimiter part and having a predetermined number of standard digits; a second delimiter part suffixed to the code book and composed of three different special characters; and a content portion suffixed to the second delimiter portion and containing user information, document type, or document content corresponding to the code book portion, and transmitting first electronic document creation information to the user terminal (S600 ) is: a first transmission step (S601) of generating a predetermined first array by splitting the electronic document transmission information into a first delimiter part; A second transmission step (S602) of generating a second array by dividing each element of the first array into the second delimiter unit; A third transmission step (S603) of generating second electronic document creation information by converting the second array into a dictionary composed of the code book and the corresponding content portion; and a fourth transmission step (S604) of designating the second electronic document creation information as first electronic document creation information.

The electronic document transmission information consists of a string generated by text joining multiple text modules.

Here, text join refers to creating a single string by grafting two different strings. For example, by text joining 'ABC' and '123', you can produce the result of 'ABC123'.

Each of the text modules may include at least one piece of information among user information, document type, and document content (content).

For example, for an electronic document related to a resident registration copy, user information (name, resident registration number, unique number, etc.), document type (copy/resident registration number not written in the last digits), and document content (name/resident registration number of the applicant and family members, etc.) are included in each text. As a module, it can be included in electronic document transmission information.

The text module includes: a first delimiter unit consisting of three different special characters; a code number part suffixed to the first delimiter part and having a predetermined number of standard digits; a second delimiter part suffixed to the code book and composed of three different special characters; and a content portion suffixed to the second delimiter portion and containing user information, document type, or document content corresponding to the code book portion.

The first delimiter part consists of '@#$', the second delimiter part consists of '%$#', the code part is a unique number indicating what the contents of the text module are, and the content part contains the contents. The code directory contains corresponding contents.

For example, '@#$003%$#Hong Gil-dong' is a text module with the code directory as 003 and the user name, Hong Gil-dong, as the content.

In each column of a template such as an electronic document, the content section corresponding to the code book is designated, and the electronic document can be automatically generated based on this.

For example, if the '003' code book is designated in a box placed in the upper left corner of an electronic document, the user's name is automatically entered in the corresponding box of the electronic document.

In the first transmission step (S601) of splitting the electronic document transmission information into a first delimiter to create a predetermined first array (Array), based on a method of splitting a string into an array, Convert electronic document transmission information into an array (size: n).

In the second transmission step (S602) of generating a second array by dividing each element of the first array into the second delimiter section, each element of the first array that has already been arranged is returned to the second delimiter section. Split it to create an array of size n

In the third transmission step (S603) of generating second electronic document creation information by converting the second array into a dictionary consisting of the code directory and the corresponding content portion (S603), the second array is converted to {code directory ( Key): Content part (Value)}, converts it into a dictionary, which is a collection that stores 'Key: Value' in correspondence with each other.

In the fourth transmission step (S604) of designating the second electronic document creation information as the first electronic document creation information, the second electronic document creation information, which is data stored in dictionary form, is designated as the first electronic document creation information, Send to user terminal.

And, the step of transmitting the first electronic document creation information to the user terminal (S600) is: text join each value of the plurality of first electronic document creation information to be transmitted to the plurality of user terminals, with a space between each value. A fifth transmission step (S605) of generating third electronic document creation information by writing a third delimiter each consisting of three different special characters; A sixth transmission step (S606) of transmitting the third electronic document creation information to a plurality of first mediation servers; And a seventh transmission step (S607) of repeating the first transmission step (S601) to the sixth transmission step (S606) based on the waiting information received from the first mediation server, 1. The mediation server: a first mediation step of dividing each value of the third electronic document creation information into the third delimiter part to generate fourth electronic document creation information; and a second mediation step of transmitting the fourth electronic document creation information to a plurality of second mediation servers, wherein the second mediation server: Among the multiple values, the value corresponding to the designated order number designated for each second mediation server is extracted, and a fourth delimiter consisting of three different special characters is written between each value, thereby generating the fifth electronic document creation information. a third mediation step; A fourth mediation step of transmitting the fifth electronic document creation information to a plurality of third mediation servers, wherein the third mediation server: determines each value of the fifth electronic document creation information. A fifth mediation step of dividing into the fourth delimiter unit and generating sixth electronic document creation information; and a sixth mediation step of transmitting the sixth electronic document creation information to each user terminal.

Each value of a plurality of first electronic document creation information to be transmitted to a plurality of user terminals is text joined, and a third delimiter consisting of three different special characters is written between each value to create the third electronic document. In the fifth transmission step (S605) of generating creation information, each value (dictionary key: value among values) of different first electronic document creation information to be transmitted to a plurality of different user terminals is text joined to create a new Create a dictionary.

At this time, each value can be separated by a third delimiter consisting of three different special characters, for example, '&@$'.

In the sixth transmission step (S606) of transmitting the third electronic document creation information to a plurality of first mediation servers, the third electronic document creation information, which is data that integrates a plurality of first electronic document creation information, is sent to different It is equally transmitted to multiple first mediation servers.

In other words, the third electronic document creation information, which integrates the first electronic document creation information for 26 people A, B, C, ..., Z, can be transmitted to each of the three first mediation servers.

In the seventh transmission step (S607), which repeats the first transmission step (S601) to the sixth transmission step (S606), based on the waiting information received from the first mediation server, the first mediation server Based on the waiting information, which is a value/information indicating that data can be received, the first transmission step (S601) to the sixth transmission step (S606) are repeatedly processed to create/view/view electronic documents that are continuously received. Respond to inquiry requests, etc.

In the first intermediate step of dividing each value of the third electronic document creation information into the third delimiter part to generate fourth electronic document creation information, the values of the third electronic document creation information are divided again, Based on this, a number of data (fourth electronic document creation information) are generated.

The number of fourth electronic document creation information is the same as the number of first electronic document creation information.

In the second mediation step of transmitting the fourth electronic document creation information to a plurality of second mediation servers, the fourth electronic document creation information is transmitted to a plurality of second mediation servers designated for each first mediation server.

In other words, if three second mediation servers A, B, and C are designated to a first mediation server, the first mediation server uses the three second mediation servers A, B, and C at every second mediation step. Send electronic document creation information.

Among the plurality of values included in the fourth electronic document creation information, the value corresponding to the designated sequence number specified for each second mediation server is extracted, and a fourth delimiter consisting of three different special characters is written between each value. Thus, in the third mediation step of generating the fifth electronic document creation information, from the fourth electronic document creation information divided/generated to have multiple value values, only the values corresponding to the specified order number specified in the second mediation server By extracting and integrating them, one fifth electronic document creation information is created.

For example, for the fourth electronic document creation information with 26 values, if a second mediation server corresponds to a 'order number multiple of 10', values 10 and 20 are merged starting from the fourth delimiter. Fifth electronic document creation information is created. And, if another second mediation server corresponds to 'multiple of 10 + 1 order number', the fifth electronic document creation information is generated by merging the values 11 and 21 starting from the 4th delimiter.

Based on this third mediation step, all values of the fourth electronic document creation information can be transmitted (fourth mediation step) to one of the third mediation servers without duplication or omission.

Finally, the third mediation server divides the fifth electronic document creation information it received into sixth electronic document creation information, and based on this, transmits all sixth electronic document creation information to each corresponding user terminal. can do.

Here, a server computer may be used as the first and second mediation servers with relatively large data transmission/reception size/load, and the representative terminal may be used as the third mediation server with relatively small data transmission/reception size/load. there is.

In other words, government offices can respond to the numerous data processing loads requested at the same time and distribute them using staff terminals (office PCs) without spending a lot of money on additional server expansion work.

Accordingly, users (civilians) can quickly receive the desired results, and government offices can reduce costs while preventing server downtime.

In addition, the user terminal: receiving the sixth electronic document creation information from the third mediation server; selecting a first image file that is one of image files stored in the user terminal; generating a first hash value of the first image file; recording the creation date of the first hash value in a non-transitory storage medium; Based on the first hash value, recording seventh electronic document creation information encrypted with the value included in the sixth electronic document creation information into the non-transitory storage medium; When a second period has elapsed from the creation date of the first hash value: deleting the seventh electronic document creation information from the non-temporary storage medium; Creating and displaying a first file based on the operation of the electronic document search button; transmitting a request to create a file for submission to the device based on an operation of an output button for the first file; and receiving a file for submission from the device; and the step of generating and displaying the first file includes: a second image file that is one of the image files stored in the user terminal; Step of selecting; generating a second hash value of the second image file; Decrypting the seventh electronic document creation information based on the second hash value; and generating a first file by writing a value corresponding to the key into a predetermined first template based on the key included in the decrypted seventh electronic document creation information.

In the step of selecting a first image file, which is one of the image files stored in the user terminal, the user can use the gallery (non-temporary storage medium) of the user's smart device (user terminal) without entering a separate password or biometric authentication. The first image file, which is one of the photo files stored in , is selected, and data can be encrypted/decrypted based on this.

For example, when you request that another family member check an electronic document on your behalf, if you inform that other person what the first image file for authentication is, a family member other than yourself can also use the electronic document. The document can be decrypted and verified.

Accordingly, proxy verification of electronic documents is possible without providing public certificate passwords, etc. or biometric authentication of the user himself, and electronic documents can be protected from leakage of electronic documents/personal information due to hacking, etc.

In the step of generating a first hash value of the first image file, the first image file is input into a predetermined hash function (SHA-256, etc.) to generate a first hash value of 64 digits.

In the step of recording the creation date of the first hash value in a non-transitory storage medium, when the first hash value was created (encryption time) is recorded (stored) in the non-transitory storage medium of the user terminal.

Based on the first hash value, recording seventh electronic document creation information encrypted with the value included in the sixth electronic document creation information into the non-transitory storage medium; converting the value to a first hash value Based on this, the 7th electronic document creation information is generated by encryption and recorded on a non-temporary storage medium.

Therefore, data about electronic documents are stored in an encrypted state in the user terminal for a certain period of time, and as a result, the user can re-view/search the electronic documents without transmitting or receiving data to the device again, and as a result, the data in the device Processing load can be reduced.

When a second period has elapsed from the creation date of the first hash value: deleting the seventh electronic document creation information from the non-temporary storage medium; in which the second period, which is a storage deadline for the electronic document, expires In this case, security can be strengthened by deleting the seventh electronic document creation information.

In the step of generating and displaying a first file based on the operation of the electronic document inquiry button, when the user clicks/touches/taps the electronic document inquiry button displayed on the app/web of the user terminal, the corresponding first file is generated and displayed. Immediately creates a file (HTML, PDF, etc. format) and displays (executes) it.

Here, the first file is a file created instantly on the user terminal, so it does not have the effect of an official document, and can only be used for the purpose of allowing the user to check whether the content is accurate and what content is included.

In the step of transmitting a request to create a file for submission to the device based on the operation of the output button for the first file, the device does not simply output the first file provided to be viewed on the user terminal, Request the device (main server) to print/save official documents (preventing forgery, containing creation date/unique number, etc.) provided by .

The device receives a file (file for submission) of an official document (anti-counterfeiting, creation date/unique number, etc.) from the business processing server and transmits it to the user terminal.

selecting a second image file that is one of image files stored in the user terminal; generating a second hash value of the second image file; Decrypting the seventh electronic document creation information based on the second hash value; and generating a first file by writing a value corresponding to the key into a predetermined first template based on the key included in the decrypted seventh electronic document creation information. In the reverse order of the image file-based encryption process, a second image file is newly selected by the user, and based on this, the seventh electronic document creation information is decrypted to create an electronic document.

At this time, if the wrong second image file is selected, the data is not decrypted properly and broken strings may appear in the electronic document.

Additionally, receiving a request to create a file for submission from the user terminal; generating the file for submission; and transmitting a file for submission to the user terminal. The step of transmitting a request for creating a file for submission to the device includes: selecting a third image file, which is one of the image files stored in the user terminal. Receiving stage; and generating a third hash value of the third image file, wherein the request for creating a file for submission includes: the third hash value, and the step of generating the file for submission includes: electronic document background. Reading a first color code, which is a color; Calculating a second color code by subtracting #010101 from the first color code; generating a first digit that is a random number with a value between 1 and 6; calculating a second digit that is the square of the first digit; calculating a third digit by subtracting the first and second digits from 64; The 4-1 hash value extracted from the first digit of the third hash value to the digit corresponding to the first digit is written with the second color code and placed on one side of the margin of the file for submission. placing; The 4-2 hash value extracted from the digit after the 1st digit of the 3rd hash value to the digit corresponding to '1st digit + 2nd digit' is a file for submitting a second security character written with the second color code. placing on the other side of the margin; The margin of the file for submission of the 4-3 hash value extracted from the digit after the '1st digit + 2nd digit' to the 64th digit of the 3rd hash value and the 3rd security character written with the 2nd color code on the other side placing on; and recording the third hash value and the first digit in a database.

Here, the step of generating the file for submission can be performed in an embodiment and an embodiment performed in a business processing server. When performing the step of creating a file for submission in a business processing server, steps for transmitting and receiving data may be further included.

In the above-described steps, an anti-counterfeiting identification number based on the third hash value is written in the background of the generated submission file, so that it can be later verified which electronic document is a forged file.

In the step of selecting a third image file that is one of the image files stored in the user terminal, selecting a third image file that is one of the image files stored in the user terminal, copying the third image file, The fourth image file with the extension deleted can be stored in a non-temporary storage medium.

Accordingly, even if the user deletes the third image file, forgery can be determined based on the fourth image file.

The file creation request (data) for submission includes: the third hash value.

In the step of reading the first color code, which is the background color of the electronic document, the background color of the corresponding electronic document is read. For example, if the background color is white, the first color code may be #FFFFFF.

In the step of calculating a second color code by subtracting #010101 from the first color code, a second color code is calculated by subtracting 1 (01) from the parts representing each RGB color.

For example, #FEFEFE can be calculated by subtracting #010101 from #FFFFFF as the second color code.

In the step of generating the first digit, which is a random number with a value between 1 and 6, the first digit, which is a natural number between 1 and 6, is generated based on a predetermined random number table or a timestamp-based random number generation function.

In the step of calculating the second digit that is the square of the first digit, the second digit that is the square of the first digit is calculated.

For example, if the first digit is 3, the second digit is calculated as 9.

In the step of calculating the third digit by subtracting the first digit and the second digit from 64, the third digit is the remaining portion excluding the first digit and the second digit portion from 64 digits, which is the total number of digits of the third hash value. Calculate .

For example, if the first digit is 3 and the second digit is 9, the third digit is calculated as 52.

The 4-1 hash value extracted from the first digit of the third hash value to the digit corresponding to the first digit is written with the second color code and placed on one side of the margin of the file for submission. In the placing step, the 4-1 hash value, which is from the first digit of the third hash value, which is a 64-digit string, to the digit corresponding to the first digit, is displayed as a second color code on one side of the margin of the file for submission. Arrange (write).

Accordingly, the 4-1st to 4-3th hash values may be written in a form that is not identifiable to the naked eye but can be re-extracted/identified based on predetermined color modulation.

The 4-2 hash value extracted from the digit after the 1st digit of the 3rd hash value to the digit corresponding to '1st digit + 2nd digit' is a file for submitting a second security character written with the second color code. placing on the other side of the margin; The margin of the file for submission of the 4-3 hash value extracted from the digit after the '1st digit + 2nd digit' to the 64th digit of the 3rd hash value and the 3rd security character written with the 2nd color code on the other side placing on; and recording the third hash value and the first digit in the database; for example, when the first digit is 3, the second digit is 9, and the third digit is 52, the third digit is 4-1. The hash value is placed in the upper left margin of the file for submission, the 9-digit hash value 4-2 is placed in the upper right margin of the file for submission, and the 52-digit hash value 4-3 is placed in the upper left margin of the file for submission. It can be placed in the lower left margin of .

The embodiments described above may be implemented with hardware components, software components, and/or a combination of hardware components and software components. For example, the devices, methods, and components described in the embodiments may include, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, and a field programmable gate (FPGA). It may be implemented using one or more general-purpose or special-purpose computers, such as an array, programmable logic unit (PLU), microprocessor, or any other device capable of executing and responding to instructions. A processing device may execute an operating system (OS) and one or more software applications that run on the operating system. Additionally, a processing device may access, store, manipulate, process, and generate data in response to the execution of software. For ease of understanding, a single processing device may be described as being used; however, those skilled in the art will understand that a processing device includes multiple processing elements and/or multiple types of processing elements. It can be seen that it may include. For example, a processing device may include a plurality of processors or one processor and one controller. Additionally, other processing configurations, such as parallel processors, are possible.

The method according to the embodiment may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, etc., singly or in combination. Program instructions recorded on the medium may be specially designed and configured for the embodiment or may be known and available to those skilled in the art of computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical media such as CD-ROMs and DVDs, and magnetic media such as floptical disks. -Includes optical media (magneto-optical media) and hardware devices specifically configured to store and execute program instructions, such as ROM, RAM, flash memory, etc. Examples of program instructions include machine language code, such as that produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter, etc. The hardware devices described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

Software may include a computer program, code, instructions, or a combination of one or more of these, which may configure a processing unit to operate as desired, or may be processed independently or collectively. You can command the device. Software and/or data may be used on any type of machine, component, physical device, virtual equipment, computer storage medium or device to be interpreted by or to provide instructions or data to a processing device. , or may be permanently or temporarily embodied in a transmitted signal wave. Software may be distributed over networked computer systems and stored or executed in a distributed manner. Software and data may be stored on one or more computer-readable recording media.

Although the embodiments have been described with limited drawings as described above, those skilled in the art can apply various technical modifications and variations based on the above. For example, the described techniques are performed in a different order than the described method, and/or components of the described system, structure, device, circuit, etc. are combined or combined in a different form than the described method, or other components are used. Alternatively, appropriate results may be achieved even if substituted or substituted by an equivalent.

Therefore, other implementations, other embodiments, and equivalents of the claims also fall within the scope of the following claims.

S100: Step of receiving electronic document transmission information
S200: Step of recording notice sending information
S300: Step of receiving personal authentication information
S400: Step of receiving electronic document viewing information
S500: Step of recording electronic document viewing information in the database
S600: Transmitting first electronic document creation information
S601: first transmission step
S602: second transmission step
S603: Third transmission step
S604: Fourth transmission step
S605: Fifth transmission step
S606: Sixth transmission step
S607: Seventh transmission step
S700: Step of printing mail
1: device
11: 1st mediation server
12: Second mediation server
13: Third mediation server
2: User terminal
3: Business processing server
4: Person in charge terminal
5: Database server

Claims (3)

In the digital integrated civil complaint processing method performed by the device,
Receiving electronic document transmission information from a business processing server;
Sending an electronic document notice to a user terminal based on user information included in the electronic document sending information and recording the notice sending information;
Receiving identity authentication information from the user terminal;
Receiving electronic document viewing information from the user terminal;
Recording the electronic document viewing information in a database;
transmitting first electronic document creation information to the user terminal; and
Based on the notice sending information, if the electronic document viewing information is not received within a predetermined first period from the time of sending the electronic document notice: Printing mail based on the user information and the mail template of the electronic document Including steps;
The above electronic document sending information is:
It consists of a string created by text joining multiple text modules,
Contains user information, document type, and document content,
The text module is:
A first delimiter unit consisting of three different special characters;
a code number part suffixed to the first delimiter part and having a predetermined number of standard digits;
a second delimiter part suffixed to the code book and composed of three different special characters; and
It includes a content portion suffixed to the second delimiter portion and containing user information, document type, or document content corresponding to the code directory,
The step of transmitting first electronic document creation information to the user terminal is:
A first transmission step of generating a first predetermined array by splitting the electronic document transmission information into a first delimiter part;
a second transmission step of generating a second array by dividing each element of the first array into the second delimiter;
A third transmission step of generating second electronic document creation information by converting the second array into a dictionary composed of the code book and the corresponding content portion; and
A fourth transmission step of designating the second electronic document creation information as first electronic document creation information,
The step of transmitting first electronic document creation information to the user terminal is:
Each value of a plurality of first electronic document creation information to be transmitted to a plurality of user terminals is text joined, and a third delimiter consisting of three different special characters is written between each value to create a third electronic document. A fifth transmission step of generating generation information;
A sixth transmission step of transmitting the third electronic document creation information to a plurality of first mediation servers; and
It further includes a seventh transmission step of repeating the first to sixth transmission steps based on waiting information received from the first mediation server,
The first mediation server is:
A first mediation step of dividing each value of the third electronic document creation information into the third delimiter part to generate fourth electronic document creation information; and
Controlled according to a control method including a second mediation step of transmitting the fourth electronic document creation information to a plurality of second mediation servers,
The second mediation server is:
Among the plurality of values included in the fourth electronic document creation information, the value corresponding to the designated sequence number specified for each second mediation server is extracted, and a fourth delimiter portion consisting of three different special characters is written between each value. Thus, a third mediation step of generating fifth electronic document creation information;
Controlled according to a control method including a fourth mediation step of transmitting the fifth electronic document creation information to a plurality of third mediation servers,
The third mediation server is:
a fifth mediation step of dividing each value of the fifth electronic document creation information into the fourth delimiter part to generate sixth electronic document creation information; and
Controlled according to a control method comprising; a sixth mediation step of transmitting the sixth electronic document creation information to each user terminal,
Digitally integrated complaint handling method
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