KR102370556B1 - Funeral system using artificial neural network - Google Patents

Abstract

Disclosed is a method of providing funeral management service performed by a computing device. According to an embodiment of the present invention, a method of providing a funeral management service includes the steps of: receiving at least one of first information related to the deceased and a target customer, second information related to a protocol instructor, and third information related to a transaction for funeral home operation from a user terminal; generating output information based on at least one of the received first information to third information; and transmitting the output information to a user terminal.

Description

Funeral system using artificial neural network {FUNERAL SYSTEM USING ARTIFICIAL NEURAL NETWORK}

The present invention relates to a funeral system using an artificial neural network.

In today's highly developed digital and Internet environment, a digital management system has become a necessity for almost all businesses.

However, in the case of funeral homes, in general, they still use (apply) an outdated operating system. Existing funeral homes are still inefficient and limitedly managed, largely relying on operating software made as a temporary measure to sell merchandise.

Therefore, it is required to develop a digital operating system for a funeral home to provide a comprehensive and efficient management and operation service of the funeral home.

According to embodiments of the present invention for achieving the above object, a funeral management service providing method performed by a computing device includes first information related to the deceased and target customers from a user terminal, second information related to a protocol instructor, and funeral home operation receiving at least one of third information related to a transaction for generating output information based on at least one of the received first information to third information; and transmitting the output information to a user terminal.

The generating of the output information includes, based on the first information, the output information including at least one of information on available burial places in the funeral home, funeral service recommendation information suitable for the target customer, and mortuary tablet/congratulatory information. can create

The generating of the output information may include generating output information including at least one of information about the funeral home visit history of the protocol instructor and sales information of the protocol instructor based on the second information.

The generating of the output information may generate output information including at least one of analysis information on a transaction made at a funeral home and detailed transaction information for each customer based on the third information.

The method of providing a funeral management service according to an embodiment may further include providing a promotion message or announcement message for a funeral home to a funeral director and a mobile obituary message to a preliminary mourner.

A computing device for providing a funeral management service according to an embodiment includes a communication interface; and a processor, wherein the processor receives from the user terminal at least one of first information related to the deceased and target customer, second information related to a protocol instructor, and third information related to a transaction for funeral home operation, and the received Output information may be generated based on at least one of the first information to the third information, and the output information may be transmitted to the user terminal.

According to embodiments of the present invention, the computing device may implement a funeral management service providing method for comprehensive and efficient management and operation of the funeral home.

By using the funeral management service providing system according to an embodiment of the present invention, it is possible to manage not only easy and convenient funeral home operation and business management, but also customer management, customer management, and marketing areas, so the efficiency of funeral home operation/management is greatly improved. In addition, it may be advantageous to improve the management of the funeral home.

1 is an exemplary diagram for explaining a funeral management service providing system provided through a computing device according to an embodiment.
2 is a diagram for explaining a method of providing a funeral management service performed by a computing device according to an embodiment of the present invention.
3 is a diagram exemplarily illustrating a page (section) corresponding to a deceased management interface provided by a computing device according to an embodiment of the present invention.
4 and 5 are diagrams exemplarily showing pages (sections) corresponding to the funeral supplies management interface provided by the computing device according to an embodiment of the present invention.
6 is a diagram illustrating a page (section) corresponding to a statistical confirmation interface provided by a computing device according to an embodiment of the present invention.
7 is a diagram illustrating a page (section) corresponding to a medical practitioner management interface provided by a computing device according to an embodiment of the present invention.
8 is a screen image exemplarily showing a message transmitted to a user terminal of an instructor by the computing device according to an embodiment of the present invention.
9 is a diagram illustrating a marketing message transmission interface provided by a computing device according to an embodiment.
10 is a diagram exemplarily illustrating a page (section) corresponding to a hiring and human resources management interface provided by a computing device according to an embodiment of the present invention.
11 and 12 are screen images exemplarily showing news/trends related to the funeral industry and industry information (notice of association) provided by the computing device according to an embodiment of the present invention.
13 is a diagram exemplarily illustrating a page (section) corresponding to a price comparison service interface provided by a computing device according to an embodiment of the present invention.
14 is a screen image that is provided by a computing device according to an embodiment, showing a form of a use application form that can be filled out when a customer enters a consultation, and is a screen image displayed on a user terminal used by a counselor.
15 is a screen image for explaining an information linkage method for confirming the reservation status of a funeral site when a customer enters a room consultation based on a funeral management service providing platform according to an embodiment of the present invention.
16 is a screen image illustrating a message written so that a customer can check the order status of funeral supplies processed through the funeral management service providing platform according to an embodiment of the present invention.
17 is a screen image exemplarily showing an evaluation form that can investigate customer service satisfaction provided by a computing device according to an embodiment of the present invention.
18 is a screen image exemplarily showing a mobile obituary message provided by a computing device according to an embodiment of the present invention.
19 is a screen image exemplarily showing a harmony (garland) order service screen provided by a computing device according to an embodiment of the present invention.
20 is a screen image exemplarily illustrating a mobile return message provided by a computing device according to an embodiment.
21 is a diagram illustrating an interface for automatically generating a mortuary tablet/celebrate inscription provided by a computing device according to an exemplary embodiment.
22 is a diagram for explaining a method of providing an alarm by a computing device through a collected image, according to an embodiment.
23A to 23C are diagrams illustrating an example of a smart specification provided by a computing device according to an embodiment.
24A to 24E are diagrams illustrating an example of a digital guestbook function provided by a computing device according to an embodiment.
25 is a diagram illustrating a notification message interface provided by a computing device according to an embodiment.
26 is a block diagram illustrating a computing device that provides a funeral management service according to an embodiment.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

Examples of the present invention to be described below are provided to more clearly explain the present invention to those of ordinary skill in the art, and the scope of the present invention is not limited by the following examples, The embodiment may be modified in many different forms.

The terminology used herein is used to describe specific embodiments, not to limit the present invention. As used herein, terms in the singular form may include the plural form unless the context clearly dictates otherwise. Also, as used herein, the terms “comprise” and/or “comprising” refer to a referenced shape, step, number, action, member, element, and/or group that specifies the existence of these groups. and does not exclude the presence or addition of one or more other shapes, steps, numbers, acts, elements, elements, and/or groups thereof. In addition, as used herein, the term “connection” not only means that certain members are directly connected, but also includes indirectly connected members with other members interposed therebetween.

In addition, in the present specification, when a member is said to be located "on" another member, this includes not only a case in which a member is in contact with another member but also a case in which another member is present between the two members. As used herein, the term “and/or” includes any one and any combination of one or more of those listed items. In addition, as used herein, terms such as "about", "substantially", etc. are used in the meaning of the range or close to the numerical value or degree, in consideration of inherent manufacturing and material tolerances, and to help the understanding of the present application The exact or absolute figures provided for this purpose are used to prevent the infringer from using the mentioned disclosure unfairly.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. The size or thickness of the regions or parts shown in the accompanying drawings may be slightly exaggerated for clarity and convenience of description. Like reference numerals refer to like elements throughout the detailed description.

1 is an exemplary diagram for explaining a funeral management service providing system provided through a computing device according to an embodiment.

Referring to FIG. 1 , the funeral management service providing system 100 may have a configuration in which a computing device 110 and a plurality of user terminals 131 , 132 , 133 , 134 are connected through a communication network 120 such as the Internet. The user terminals 131 , 132 , 133 , and 134 are terminals having a communication function and capable of accessing the computing device 110 through a communication network. It may be any one of electronic devices, but may include any communication device, but is not limited thereto. A client program is installed in the user terminals 131 , 132 , 133 , and 134 , and may be connected to the computing device 110 through the program or to the computing device 110 through a related website.

The computing device 110 may generate output information output to the user terminals 131 , 132 , 133 and 134 for funeral management, and provide the generated output information to the user terminals 131 , 132 , 133 and 134 . there is. The user may access the computing device 110 through the user terminals 131 , 132 , 133 , and 134 , and operate the funeral home, such as funeral service recommendation information, information on available burial places, sales analysis information of the funeral home, and information related to a ceremonial instructor. And output information including any information required for use may be checked through the display of the user terminals 131 , 132 , 133 and 134 .

The funeral management service providing platform described herein is provided by the computing device 110 . In addition, a person skilled in the art will understand that a series of information/services provided through the computing device 110 are provided through a funeral management service providing platform.

2 is a diagram for explaining a method of providing a funeral management service performed by a computing device according to an embodiment of the present invention.

Referring to FIG. 2 , the computing device receives at least one of first information related to the deceased and target customers, second information related to a protocol instructor, and third information related to a transaction for funeral home operation from the user terminal in step 210 . can do.

The first information may include information related to the deceased, such as the deceased's name, date of birth, date of death, burial place, and religion, as well as personal information of the target customer (e.g., residency, party signing a funeral home contract, etc.) . An example of an interface for entering the first information is as shown through FIG. 3 , and it is common that the first information may include not only the information exemplarily presented through FIG. 3 , but also any information related to the deceased/target customer. Technicians will understand.

The second information is information related to the protocol instructor, and may include the name, date of birth, affiliated mutual aid company, visit history, sales history, and the like of the protocol instructor. The second information is exemplarily shown in FIG. 7 , but it will be understood by those skilled in the art that the second information is not limited to the example of FIG. 7 and may include any information related to a protocol instructor.

The third information is information related to transactions for funeral home operation, for example, the total sales of the funeral home, sales by mortuary, the number and sales rate of various funeral food sales, individual customers and transaction history information, transaction history information for each item, inventory information and the like. Those skilled in the art will understand that the third information may include, for example, the information included in FIGS. 4 to 6 , but is not limited thereto, and may include any transaction information for funeral home operation.

The computing device may generate output information based on at least one of the first to third information received in step 220 .

According to an embodiment, the computing device may generate output information based on the first information, wherein the output information is at least one of information on available burial places in the funeral home, funeral service recommendation information suitable for a target customer, and mortuary tablet/inscription information. may contain one. For example, the computing device may provide usable burial place information based on the information on the date of death of the deceased. In addition, the computing device may automatically generate and provide a mortuary tablet/chukmun based on the first information stored in advance, as exemplified in FIG. 21 .

Also, based on the second information, the computing device may generate output information including at least one of information about the funeral home visit history of the protocol guide and sales information of the protocol guide.

And, based on the third information, the computing device may generate output information including at least one of analysis information on a transaction made at the funeral home and detailed transaction information for each customer.

The computing device may transmit the output information to the user terminal in step 230 .

In addition, the computing device may provide a funeral home promotion message, an announcement message, and a mobile obituary message for preliminary mourners to the user terminal for the mourners.

The funeral management service providing platform that provides advanced functions is a deceased management interface for recording and managing information of the deceased, a funeral management interface for managing the status and schedule of the burial place, a funeral to manage funeral supplies customers and funeral supplies inventory It may include a product management interface, and a medical instructor management interface for managing information on the intentional instructor of the funeral service company.

The ritual instructors described above are personnel belonging to the funeral service company, and may be referred to as ritual managers or funeral event managers. The funeral management service providing platform provided by the computing device may provide a function for inducing revisiting (revisiting the funeral home) while continuously/systematically managing the ceremonial instructors. In this regard, the funeral management service providing platform may provide a service tool for managing information on the number of times that the funeral director has visited the funeral home, and may also provide various personal information and membership management services related to the funeral director. In addition, the funeral management service providing platform may provide a transmission tool for transmitting a promotion message or a notice (change) message to the funeral home to the user terminal of the instructor. The promotion message and notice message may be a mobile phone text message or a message by a messenger program such as KakaoTalk. If such a platform for providing funeral management services is used, it is possible to induce re-visiting of the funeral directors while continuously/systematically managing them, which can be advantageous in terms of marketing/promotion of the funeral home.

The funeral management service providing platform according to an embodiment may provide a function of sending the mobile obituary message to a preliminary mourner. The mobile obituary message is customized to the customer, and may be able to deliver the funeral news accurately, without omission, and more elegantly. In addition, various information about the funeral home may be delivered together through the mobile obituary message. In addition, while the mobile obituary message is provided to the preliminary mourners, the mobile obituary message may further include "order link information for flowers" for ordering flowers. Users of the funeral management service provision platform corresponding to residency can send mobile obituary messages and “harmony order link information” to relatives or acquaintances, and the relatives or acquaintances who receive them can order/purchase flowers (garlands) more conveniently. This can be said to be a service for ordering/delivery of a kind of harmony (garland).

The computing device further adds a "price comparison service" function that can compare the funeral cost when using the funeral service company to which the customer has signed up through the funeral management service providing platform and the funeral cost when using the funeral home without going through the funeral service company. can provide Through this, the computing device may provide the customer with a means to more easily compare the price, which may advantageously act in attracting customers and improving the management of the funeral home.

In addition, the computing device may provide a bot that provides a notification related to the funeral. For example, the computing device uses a bot to notify each mortuary of admission time, funeral time notification, customer order confirmation notification, mortuary movement notification, various event notifications, and announcements (eg, Korea Funeral Association and Korea Funeral Promotion Agency). etc.) may be provided to the user terminal.

In addition, the computing device provides statistical information about sales/customers and management index information through the bot, or provides customer recommendation information, product/menu recommendation information, customized mortuary/funeral center recommendation information, and consultation type recommendation information for each customer type. can

According to an embodiment, the computing device may determine product/menu recommendation information provided by the bot based on clustering. More specifically, the computing device performs first clustering on product/menu order information stored in a database based on the deceased information (age, region of origin, etc.), and has the highest degree of similarity to the deceased among the clusters determined through the first clustering. Higher clusters can be determined. A person skilled in the art will readily understand that a method of determining the similarity may be determined using an embedding vector determined based on deceased information. The computing device calculates a first candidate list (eg, in a cluster with a high degree of similarity to the deceased) calculated based on a product/menu in which the number of orders is greater than or equal to a predetermined threshold among product/menu order information included in the cluster determined to have the highest similarity. ordered product/menu list) can be provided as product/menu recommendation information. In addition, the computing device performs second clustering on product/menu order information stored in a database based on information (age, region of origin, etc.) of the target customer (eg, resident, funeral contract subject, etc.), as described above. The second candidate list (eg, a product/menu list ordered from a cluster having a high similarity with the target customer) calculated in the same manner as in the above method may be provided as product/menu recommendation information. Also, the computing device may provide a predetermined number of products/menu overlapping in the first candidate list and the second candidate list as product/menu recommendation information.

In the process of performing the first and second clustering described above, the computing device may adjust the influence of the region of origin on clustering according to age. For example, the computing device may perform the first clustering and the second clustering so that the higher the age, the greater the similarity of the region of origin has a greater influence on the clustering. This is to reflect the tendency that the proportion of visitors from the region of origin increases as the age increases.

The computing device may be configured to provide various management and operation related services in addition to those described above through the funeral management service providing platform. In this regard, it will be described in more detail below with reference to the accompanying drawings 3 to 21. 3 to 21 below may correspond to an example of a screen displayed on a user terminal of a funeral home manager or a user terminal of a customer of the funeral home.

Hereinafter, various management service methods of the above-described funeral management service providing platform will be exemplarily described in detail with reference to FIGS. 3 to 21 . 3 to 21 may be a demonstration screen in which the funeral management service providing platform is operated on a computer or a screen image of a portable terminal related to the service of the funeral management service providing platform.

3 is a diagram exemplarily illustrating a page (section) corresponding to a deceased management interface provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 3 , various information about the deceased may be integrated through the deceased management interface.

In addition, the computing device may provide a mortuary management interface on the funeral management service providing platform, and a mortuary status board (information on whether a current funeral is in progress, information on the deceased, etc.) and a mortuary schedule may be managed through the mortuary management interface. . In addition, the funeral management service providing platform may provide interfaces for managing portrait photos, integrated status board management, entry status board management, and the like, and may support printing of business forms. The funeral management service providing platform is an integrated IT (information technology) solution for a funeral home, and can be usefully used to efficiently manage all the funeral services.

4 and 5 are diagrams exemplarily showing pages (sections) corresponding to the funeral supplies management interface provided by the computing device according to an embodiment of the present invention.

4 is an interface for managing funeral supplies, and FIG. 5 is an interface for managing funeral supplies inventory.

Referring to FIG. 4 , through the interface for managing funeral supplies vendors provided by the funeral management service providing platform, it is easy to do tasks such as settlement management, group purchase notification, comparison of vendors by supplies/service, ordering with customers, and storing/confirming contact information in charge. can be carried out The computing device may provide a function of ordering a product more conveniently through the simple ordering function and purchasing or receiving a cheaper product through the product comparison, price comparison, and group purchase functions.

According to an embodiment, the computing device may monitor whether an individual item is exhausted, and provide a monitoring result. For example, the computing device monitors the real-time status of items provided in the funeral home, such as the remaining number of alcoholic beverages provided in the mortuary and the remaining amount of individual foods, and provides a means for facilitating additional ordering of necessary items by providing monitoring results can do.

The computing device may provide purchase item recommendation information by using the first artificial neural network previously trained to predict the demand amount of individual food. Items such as alcoholic beverages and beverages can be processed through the process of refunding the remaining amount, but there is a problem that the remaining food must be disposed of. In addition, due to the nature of funeral homes, mourners are concentrated on a specific day, and after that, the number of mourners drops sharply. This can be important. The first artificial neural network receives the first information on the time-series demand for individual food and the second information on the current residual amount of each food at a time before the current time during the funeral period, It may be learned in advance to output the third information about the quantity demanded of food. The computing device may reduce unnecessary costs and provide an environmental funeral operation platform by calculating information that predicts the demand for individual food according to individual timings of the funeral through the first artificial neural network.

Also, the computing device may provide information on the possibility of food trade between individual places based on the prediction information of the quantity of individual food calculated using the first artificial neural network and the information on the remaining quantity of the current individual food. Due to the nature of funerals, there are often cases where guests are concentrated on a specific date and there are not many guests on other days. there is. The computing device may calculate the remaining amount of individual food at the end of the funeral based on the current residual amount of individual food and the demand forecast information calculated through the first artificial neural network. When it is determined that the calculated residual amount of individual food at the time of the end of the funeral exceeds a predetermined threshold, the computing device may determine that food trade between funeral homes is possible. When it is determined that the food transaction between the burial places is possible, the computing device may provide information on the type of food that can be traded, the amount of food, and the time of ordering the food. In the process of determining whether food is transacted between burial places, the computing device may allow the transaction only for food maintaining a predetermined freshness by further considering information on when the food is ordered. The computing device may automatically reflect this to the POS system when a food transaction is made between the mortuary so that a final settlement can be made later.

Referring to FIG. 5 , systematic, efficient and accurate inventory management may be performed through an interface for inventory management of funeral supplies provided by a platform for providing funeral management services. Main functions of the interface for managing the funeral supplies inventory may include supplies (major funeral supplies) inventory management, miscellaneous goods inventory management, store inventory management, and the like.

6 is a diagram exemplarily illustrating a page (section) corresponding to a statistical confirmation interface provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 6 , major statistics (statistical data) of the funeral home may be provided in real time through the statistics confirmation interface provided by the funeral management service providing platform. For example, the computing device may provide sales statistics of a funeral home, sales rate statistics of individual items, event statistics, funeral hall management statistics, and the like through the statistical confirmation interface. In the case of the statistical confirmation interface, access may be selectively allowed only to the manager or a user equivalent thereto.

7 is a diagram illustrating a page (section) corresponding to a medical practitioner management interface provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 7 , the information of the ritual guides can be systematically managed through the protocol guide management interface provided by the funeral management service providing platform, and a means for improving the return visit rate of the ritual guides can be provided. In particular, the information on the medical practitioner managed by the medical practitioner management interface may include information on the number of times the medical practitioner has visited the funeral home, and transaction information (sales, etc.) of the medical practitioner. In addition, various information/memberships can be managed using the prosthetic instructor management interface.

In addition, the computing device may provide a transmission tool for transmitting a promotion message or a notice (change) message to the funeral home to the user terminal of the instructor. Through the transmission of the promotion message and the announcement message, the re-visit of the instructor can be induced, and the marketing effect can be increased.

According to an embodiment, the computing device may transmit a personalized marketing message based on the history information of the protocol instructor. More specifically, the computing device may determine an item to provide a promotion based on the sales history of the protocol instructor, and transmit a promotion message to which a discount for the determined item is applied. For example, the computing device may determine an item with high sales frequency (eg, additional sale of an ashes, etc.) based on the sales history of the protocol instructor, and transmit a promotion message to which a promotion for the determined item is applied. The computing device may provide a means of increasing the revisit rate of the protocol instructor by providing a personalized promotion message for each protocol instructor.

In addition, the computing device may periodically provide available burial information based on the sales history of the protocol instructor. More specifically, information on the availability of the special room is periodically provided to the protocol instructor A, who has a high proportion of customers using the special room, and at the same time, a list of premium items (eg, high-end furniture, food, etc.) and promotional information about it A promotion message including In addition, information on the availability of a mortuary below a predetermined price can be periodically provided to the protocol instructor B, who has a high proportion of customers who use the mortuary below the predetermined price, and in this process, a list of economical items and information about it A promotion message including promotion information may be delivered together.

8 is a screen image exemplarily showing a message transmitted to a user terminal of an instructor by the computing device according to an embodiment of the present invention.

In addition, the computing device may provide a transmission tool for transmitting a marketing message to funeral home counseling/inquiry customers. The marketing message may include a funeral home use information message, a promotion information message, a promotional material message, and the like. The funeral home use information message, promotion information message, and promotional material message may include a text message of a user terminal or a message through a messenger program such as KakaoTalk.

9 is a diagram illustrating a marketing message transmission interface provided by a computing device according to an embodiment.

Referring to FIG. 9 , the left image is an image corresponding to an interface screen (transmission tool) for transmitting a marketing message displayed on the user terminal, and the right image is a screen showing a marketing message received by the customer to the user terminal by way of example It is an image. By sending a marketing message regularly/automatically, the computing device may systematically manage customers for consultation/inquiry and may increase marketing effectiveness.

10 is a diagram exemplarily illustrating a page (section) corresponding to a hiring and human resources management interface provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 10 , the computing device may provide a means for more easily recruiting/recruiting an employee (a funeral professional) suitable for a funeral home through a recruitment and manpower management interface. Functions of the recruitment and manpower management interface may include, for example, provision of information on professional medical instructors in the surrounding area, provision of information on recruitment of funeral home staff, provision of evaluation records of funeral home staff, and the like.

11 and 12 are screen images exemplarily showing news/trends related to the funeral industry and industry information (notice of association) provided by the computing device according to an embodiment of the present invention.

Referring to FIG. 11 , the computing device may provide the user with integrated news related to the funeral home and various trend information through the news/trend section related to the funeral industry. In the funeral industry-related news/trend section, functions such as funeral industry news real-time update, funeral industry event real-time update, funeral industry data report update, etc. may be provided.

12 , the computing device can provide various benefits and announcements of the Korea Funeral Association in real time through the industry information (association announcement) section of the funeral management service providing platform, and, if necessary, the user can ask questions It is possible to provide a means for making inquiries easily. In the above industry information (association notice) section, functions such as confirmation of notices from the Korea Funeral Association, suggestions to the Korea Funeral Services Association, confirmation of benefits of the Association of Korea Funeral Services, etc. may be provided.

13 is a diagram exemplarily illustrating a page (section) corresponding to a price comparison service interface provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 13 , the computing device may provide a price comparison service through a funeral management service providing platform. More specifically, the computing device may provide a price comparison service capable of comparing the funeral cost when the customer uses the funeral company to which the customer is subscribed and the funeral cost when the funeral home is used without going through the funeral company. Since the computing device may provide a function to easily compare the cost of a funeral through a funeral company to which the customer is subscribed and the cost of a funeral through the funeral home under the same conditions, at a glance, in some cases, such comparison data may be used when consulting with the customer. It can be usefully used.

14 is a screen image that is provided by the computing device according to an embodiment, showing a form of a use application form that can be prepared when a customer enters a consultation, and is a screen image displayed on a user terminal used by a counselor.

Referring to FIG. 14 , a use application form for integrated management may be prepared through a screen image when a customer enters a consultation. In this case, mortuary consultation, funeral information recording, funeral supplies consultation, food consultation, ancestral rites consultation, funeral service consultation, etc. may be performed, and information thereof may be recorded. After the entrance consultation, an integrated management board may be created (eg, automatically created), and the subsequent process may be automatically managed without additional work such as updating the current status board (or while minimizing such work). Integrated information is recorded at the same time as the room consultation, and the consultation contents can be automatically transmitted to the integrated management board and the current status board without additional work.

According to an embodiment, the computing device may provide a customizing function for the use application. More specifically, the computing device includes categories (eg, counselors, counseling basic information, deceased information, resident information, etc.) included in the use application and individual items included in individual categories (eg, in the case of a counselor category, the counselor's name, contact information, affiliation, etc.) can be provided. For example, the computing device may delete categories for human resources services from the application form, adjust the order of individual categories, and provide a means to add or delete individual items included in individual categories according to user input. there is.

The computing device may database the information related to the application for use based on the customized category and individual item, and may reflect the databased information to the related statistical information.

According to an embodiment, the computing device may provide a smart force function in conjunction with the use application preparation process within the funeral management service providing platform.

More specifically, the computing device registers customer information and use information in the system based on the user input for the individual items of the application for use described above, and completes the entrance process for the customer based on the registered customer information and use information. can For example, customer information may include information related to any customer, such as personal information of the deceased, personal information of the resident, date of death, date of birth, etc. special room), price information of individual burial places, information on the number of days of use of the burial place, funeral schedule information, burial information, information about funeral supplies to be used, information related to food to be provided at the funeral home, information about partners to be used, additional funeral services It will be understood by those of ordinary skill in the art that it may include any information related to the use of the funeral, such as information about the funeral service (eg, an assistant service, etc.).

As the entrance process using the application form is completed, the computing device can automatically place an order for the product included in the usage information, and automatically register the order details and other expenses (such as funeral expenses) in the POS system. can do. The computing device may reflect the discount according to the customer type in the process of registering order details and other expenses in the POS system. For example, the computing device may register related information in the POS system based on a price that reflects a preset discount for each customer for a customer who has used a corresponding funeral home through introduction of an existing customer or a customer who has used a specific coupon. It will be understood by those skilled in the art that the types of discount customers are not limited to the examples presented. In addition, the computing device links the POS system with an external device (eg, tablet PC, etc.) to determine the items to be provided upon arrival and provides a means for performing a process for processing items to be returned upon departure can do. For example, the computing device may provide a means for performing automatic ordering and POS system registration by inputting information on items to be ordered upon arrival through a tablet PC, and user input for items to be returned at the time of purchase may provide a means for receiving through the tablet PC and registering it with the POS system.

The computing device may provide customized transaction statements to individual funeral homes via the smart force function. More specifically, the computing device stores customization information for each funeral home (for example, discount event information of a specific funeral home, etc.), and based on the stored customization information, a customized transaction statement can be provided to individual funeral homes. there is. For example, when a packaging product reflecting a predetermined discount is provided to a customer using a specific funeral home at a specific funeral home, the computing device may provide a transaction specification by reflecting information on the packaging product.

15 is a screen image for explaining an information linkage method for checking the reservation status of a funeral site when a customer enters a room based on a platform for providing a funeral management service according to an embodiment of the present invention.

Referring to FIG. 15 , the computing device may proceed up to a funeral reservation reservation at the time of a customer's entrance consultation through the funeral management service providing platform, and may provide a means for confirming the funeral reservation status. To this end, the computing device may provide a function to link information on the 'e-heaven funeral information' site of the Ministry of Health and Welfare to the funeral management service providing platform. The computing device provides a function that can be linked to the 'e-sky funeral information' site when filling out a use application form within the funeral management service providing platform, so that when a customer fills out a room use application form, he or she can make a reservation for a funeral at once, It is possible to provide a means to prevent making a reservation mistake by being able to check the reservation status of Jangji together with the customer.

16 is a screen image illustrating a message written so that a customer can check the order status of funeral supplies that have been processed through the platform for providing a funeral management service according to an embodiment of the present invention.

Referring to FIG. 16 , supplies and services selected by a customer who has completed an application for entry (writing an entry application) through the funeral management service providing platform can be automatically ordered and reserved without separate order management. To this end, the computing device may provide an automatic customer order interworking function and a customer order confirmation function. When an order for supplies/services is processed through the funeral management service providing platform during the entrance consultation process, the related order is received by the customer, and the computing device as shown in FIG. 16 allows the customer to check the order status of supplies and services A confirmation message may be sent to the user terminal of the customer.

17 is a screen image exemplarily showing an evaluation form that can investigate customer service satisfaction provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 17 , the computing device may provide an evaluation form (a kind of web page) for surveying service satisfaction to the customer through the funeral management service providing platform. Through this, information on whether the customer was satisfied with the funeral service service and what kind of complaints/inconveniences there were may be collected. Customer satisfaction surveys through the evaluation form can have a marketing effect. The computing device may further provide not only a customer satisfaction survey, but also a check-out checklist function and a customer after-service message marketing function.

18 is a screen image exemplarily showing a mobile obituary message provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 18 , the computing device may provide the mobile notice message to the customer. The mobile obituary message is customized to the customer, and may be able to deliver the funeral news accurately, without omission, and more elegantly. For example, it will be understood by those skilled in the art that the mobile obituary message may include any information related to the funeral, such as the deceased's name, photo, age, obituary date, date of death, and burial place. In addition, various information about the funeral home can be delivered together through the mobile obituary message. The computing device may provide a production tool (ie, a mobile obituary message production tool) (a kind of interface) capable of producing a customized mobile obituary message, and after the user (the funeral home) uses the production tool to produce a mobile obituary message, You can provide this to your customers. Accordingly, the customer can deliver the obituary message to acquaintances or relatives more elegantly, conveniently and without omission of information.

According to an embodiment, the mobile obituary message may further include a reservation interface (not shown) for providing a function for reserving a time of condolences. A mourner may create reservation information for a time of mourning during a funeral through the reservation interface. In this process, the computing device may provide mourner reservation status information for each time zone together with a reservation interface based on the collected reservation information of the mourners. Through this, mourners can decide the time of mourning at a time when there are few crowds to prevent infectious diseases, thereby reducing the spread of Corona 19 and providing a means to operate a funeral home. In addition, the above reservation information may be used for learning of the second artificial neural network for predicting individual food demand described above. For example, the second artificial neural network obtains first information on the time-series demand amount of individual food at a time before the current time during the funeral period, second information on the current residual amount of individual food, and fourth information corresponding to funeral reservation information. As an input, it may be learned in advance to output the third information on the demand for individual food from the current time until the funeral is finished. The second artificial neural network may further improve the accuracy of food demand prediction by further using the fourth information.

19 is a screen image exemplarily showing a harmony (garland) order service screen provided by a computing device according to an embodiment of the present invention.

Referring to FIG. 19 , the computing device may provide “artificial order link information” for ordering flowers in the obituary message while providing the mobile obituary message as shown in FIG. 18 to the user terminal of the customer. Through the selection of "harmonized order link information", the harmonized order service screen may be displayed on the user terminal of the customer. The customer can transmit the mobile obituary message and “harmony order link information” to relatives or acquaintances through the user terminal, and the relatives or acquaintances who receive the message can more easily order/purchase flowers. The computing device may provide a means for purchasing genuine wreaths at a reasonable price by allowing a reliable wreath company linked in advance to be linked with the obituary message.

20 is a screen image exemplarily illustrating a mobile return message provided by a computing device according to an embodiment.

Referring to FIG. 20 , the computing device may provide a mobile return message to the user terminal. The computing device may provide various types of mobile thank-you messages to the customer's user terminal according to the customer's request, and the customer may deliver the thank-you message to an acquaintance or the like based on this.

21 is a diagram illustrating an interface for automatically generating a mortuary tablet/celebrate inscription provided by a computing device according to an exemplary embodiment.

Referring to FIG. 21 , the computing device may automatically generate and provide a mortuary tablet/celebrate inscription based on first information stored in advance through a use application form (illustrated in FIG. 3 ). More specifically, the computing device may determine the contents of the mortuary tablet and the ceremonial text based on the first information stored in advance, and provide the determined information to the user terminal, so that the illustrated mortuary tablet/celebrate is displayed through the user terminal. As illustrated in FIG. 21 , the user maintains the predetermined contents of the mortuary tablet, can select a border pattern, resident name, and marital status, and the computing device reflects the selection result and provides related information to the user terminal so that the mortuary tablet is output. can do. In addition, the user may select a character type, a text category, and a title from predetermined text content based on the first information, and the computing device may provide related information to the user terminal so that the text message reflecting the selection result is output.

22 is a diagram for explaining a method of providing an alarm by a computing device through a collected image, according to an embodiment.

The funeral home owner can keep the mortuary for 24 hours to welcome the mourners, so fatigue can be high. In addition, due to the nature of the funeral, the ceremonies are strictly prepared, so the resident can avoid exposing his resting appearance to mourners.

The computing device according to an embodiment may generate predictive information on mourners' visits through an automated monitoring system, and by providing an alarm for mourners' visits, the resident can take a more comfortable rest at a time when mourners' visits are quiet means can be provided.

Referring to FIG. 22 , the computing device may identify the current mourner from the first image related to the current status board through step 2210 . The computing device identifies the mourner from the first image, and identifies the current mourner from the first image by using a third artificial neural network trained in advance to obtain the identified gaze information of the mourner, and obtains the identified gaze information of the current mourner. can be obtained The first image may be an image (eg, cctv image) including a status board (a display that provides information about the deceased for each mortuary located at the entrance of the funeral home), and the third artificial neural network is to be implemented as a Convolutional Neural Network (CNN). However, it will be understood by those skilled in the art that the present invention is not limited thereto.

The computing device may determine the first determination information based on the gaze information of the current mourners identified in step 2220 and information on whether the current mourners have already visited the mortuary. The first determination information may include information on a target mortuary targeted by the current mourner based on the gaze information and information on whether the current mourner has already visited the funeral home. For example, the computing device may determine a mortuary in which the current mourner's gaze is maintained for a predetermined threshold time or more as the target mortuary, and whether or not a previous visit has been made may be converted into a database through a guest book or an analysis process of the current mourner's previous visit.

The computing device may determine the second determination information based on whether the current mourner is identified in the second image including the preset point in step 2230 . The computing device may determine the second determination information including information on whether a current mourner is present in the second image by using a fourth artificial neural network previously trained to identify the current mourner from the second image. The preset point may be predetermined as a location that must be passed in order to visit the target burial place, and the fourth artificial neural network may be implemented as a CNN, but the type of artificial neural network is not limited, as those skilled in the art will understand.

The computing device may provide an alarm based on the first determination information and the second determination information in operation 2240 .

When a mourner who first visits the target mortuary determined based on the first determination information enters the funeral home and passes through a point that must be passed through to visit the target mortuary based on the second determination information, the computing device is a user related to the target mortuary. An alarm may be provided to a terminal (eg, a resident mobile phone).

According to another embodiment, the computing device may provide an alarm based on the reservation information for the time of condolences described above. More specifically, the computing device may determine whether to provide an alarm based on whether the current mourner is identified in an image near the reservation time of the current mourner. More specifically, when the current mourner is identified through the fifth artificial neural network trained in advance to identify the current mourner corresponding to the input current mourner's face image from the funeral home CCTV image, the computing device is arsenic-related user terminal (for example, For example, it is possible to provide an alarm to the resident's mobile phone). The computing device may obtain a face image of the current user through a profile picture or the like in conjunction with another messenger, and may determine whether to provide an alarm by inputting the obtained face image into the fifth artificial neural network.

23A to 23C are diagrams illustrating an example of a smart specification provided by a computing device according to an embodiment.

According to an embodiment, the computing device may transmit a detailed specification in which payment details are arranged by item after payment at the funeral home to a user terminal of a contract subject such as resident. Issuance of detailed statements is mandatory for funeral home operation, and the computing device prevents the funeral home from omitting the issuance of detailed specifications, and provides a means to the resident, a consumer, to check the amount of each detailed item at a glance.

As shown in FIGS. 23A to 23C , the computing device provides the resident user terminal with a detailed specification in which the number of orders, returns, related costs and totals are organized by category (food, canteen, funeral expenses, etc.) and detailed items. A person skilled in the art will understand that detailed specifications may be provided through SNS such as KakaoTalk.

24A to 24E are diagrams illustrating an example of a digital guestbook function provided by a computing device according to an embodiment.

According to one embodiment, the computing device may provide a means for recording a digital guestbook. More specifically, as shown in Fig. 24A, the QR code is provided through a monitor placed in the mortuary, etc., and the mourner can access the page on which the digital guestbook can be written by recognizing the QR code through the user terminal. . The mourners do not need to fill out the guestbook by hand, they can fill out the guestbook through the provided page. The computing device may database the list of mourners listed in the guestbook and the donations corresponding to each.

The digital guestbook may be generated by being provided to mourners through the interface shown in FIG. 24B . Through this, the digital guestbook can be made into a database with information about the name of the mourner, whether or not to deliver instead of payment, whether to eat, and the type of meal, etc.

The databased digital guestbook may be provided to a user terminal corresponding to a contractor such as a resident in the form of an interface shown in FIG. 24C or FIG. 24D. More specifically, the computing device may provide information such as the name of the mourner, visit time, meal availability, assistance amount, and comments to the resident user terminal in the form of FIG. 24C or 24D .

In addition, the computing device may additionally provide information in which mourning visitor information and condolence money are mapped as shown in FIG. 24E by interworking with the digital guest book.

25 is a diagram illustrating a notification message interface provided by a computing device according to an embodiment.

The computing device may transmit a notification message for a predetermined period (eg, once a week) to a user terminal of a funeral home official. The computing device may provide various information such as funeral industry news, funeral association activity status, and the like through the notification message. In the case of a user terminal corresponding to a funeral home for which membership registration has been completed, the computing device may provide information for checking the funeral home business status and operation status for a predetermined period through a notification message. As shown in FIG. 25 , the computing device may provide monthly statistics, funeral news, Funeral Association (KFA) information, policy/market trend information, and solution-related announcement information related to a registered funeral home through a notification message.

26 is a block diagram illustrating a computing device that provides a funeral management service according to an embodiment.

Referring to FIG. 26 , a computing device 2600 according to an embodiment includes a processor 2620 . The computing device 2600 may further include a memory 2610 and a communication interface 2630 . The processor 2620 , the memory 2610 , and the communication interface 2630 may communicate with each other through a communication bus (not shown).

The processor 2620 may provide an interface related to the funeral management service providing platform to the user terminal. The funeral management service providing platform provides a deceased management interface that provides an interface for recording and managing information of the deceased, a funeral management interface that provides an interface for managing the status and schedule of the burial place, management of funeral supplies customers and inventory of funeral supplies It may include an interface for managing information of a funeral supplies management interface, which provides an interface for the funeral service, and information of a funeral director of a funeral service company.

The memory 2610 may be a volatile memory or a non-volatile memory.

In addition, the processor 2620 may execute a program and control the computing device 2600 . The program code executed by the processor 2620 may be stored in the memory 2610 . The computing device 2600 may be connected to an external device (eg, a personal computer or a network) through an input/output device (not shown) and exchange data. The computing device 2600 may be mounted on a server. The computing device 2600 may perform a series of operations described with reference to the preceding drawings.

According to the embodiments of the present invention described above, a funeral management service providing platform for providing a comprehensive and efficient management and operation service of a funeral home may be implemented by a computing device. Through the platform for providing funeral management service according to an embodiment of the present invention, it is possible to easily and simply manage funeral home operation and business, as well as manage customer management, customer management, and marketing area, so that the efficiency of funeral home operation/management is improved. It can be greatly improved, and the management of the funeral home can be improved.

In the present specification, preferred embodiments of the present invention have been disclosed, and although specific terms are used, these are only used in a general sense to easily describe the technical content of the present invention and help the understanding of the present invention, and to limit the scope of the present invention. It is not meant to be limiting. It is apparent to those of ordinary skill in the art to which the present invention pertains that other modifications based on the technical spirit of the present invention can be implemented in addition to the embodiments disclosed herein. For example, for those of ordinary skill in the art, a digital operating system for providing a comprehensive management and operation service of a funeral home according to the embodiments described with reference to FIGS. 1 to 26 and a service providing method related thereto It can be seen that various modifications can be made. Therefore, the scope of the invention should not be determined by the described embodiments, but should be determined by the technical idea described in the claims.

The embodiments described above may be implemented by a hardware component, a software component, and/or a combination of the hardware component and the software component. For example, the apparatus, methods, and components described in the embodiments may include, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable gate (FPGA) array), a programmable logic unit (PLU), a microprocessor, or any other device capable of executing and responding to instructions, may be implemented using one or more general purpose or special purpose computers. The processing device may execute an operating system (OS) and one or more software applications running on the operating system. A processing device may also access, store, manipulate, process, and generate data in response to execution of the software. For convenience of understanding, although one processing device is sometimes described as being used, one of ordinary skill in the art will recognize that the processing device includes a plurality of processing elements and/or a plurality of types of processing elements. It can be seen that can include For example, the processing device may include a plurality of processors or one processor and one controller. Other processing configurations are also possible, such as parallel processors.

Software may comprise a computer program, code, instructions, or a combination of one or more thereof, which configures a processing device to operate as desired or is independently or collectively processed You can command the device. The software and/or data may be any kind of machine, component, physical device, virtual equipment, computer storage medium or apparatus, to be interpreted by or to provide instructions or data to the processing device. , or may be permanently or temporarily embody in a transmitted signal wave. The software may be distributed over networked computer systems and stored or executed in a distributed manner. Software and data may be stored in one or more computer-readable recording media.

The method according to the embodiment may be implemented in the form of program instructions that can be executed through various computer means and recorded in a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, etc. alone or in combination. The program instructions recorded on the medium may be specially designed and configured for the embodiment, or may be known and available to those skilled in the art of computer software. Examples of the computer-readable recording medium include magnetic media such as hard disks, floppy disks and magnetic tapes, optical media such as CD-ROMs and DVDs, and magnetic such as floppy disks. - includes magneto-optical media, and hardware devices specially configured to store and execute program instructions, such as ROM, RAM, flash memory, and the like. Examples of program instructions include not only machine language codes such as those generated by a compiler, but also high-level language codes that can be executed by a computer using an interpreter or the like.

As described above, although the embodiments have been described with reference to the limited drawings, those skilled in the art may apply various technical modifications and variations based on the above. For example, the described techniques are performed in an order different from the described method, and/or the described components of the system, structure, apparatus, circuit, etc. are combined or combined in a different form than the described method, or other components Or substituted or substituted by equivalents may achieve an appropriate result.

Therefore, other implementations, other embodiments, and equivalents to the claims are also within the scope of the following claims.

Claims (6)

In the method of providing funeral management service using an artificial neural network performed by a computing device,
Receiving at least one of first information related to the deceased and target customers, second information related to a protocol instructor, and third information related to a transaction for funeral home management from the user terminal;
generating output information based on at least one of the received first information to third information and a pre-trained artificial neural network; and
Transmitting the output information to a user terminal
Including, generating the output information comprises,
Based on the first information, generating the output information including at least one of information on available burial places in the funeral home, funeral service recommendation information suitable for the target customer, and mortuary tablet/congratulatory text information,
The step of generating the output information includes:
Based on the second information, generating output information including at least one of the funeral home visit history information of the protocol instructor and sales information of the protocol instructor,
The step of generating the output information includes:
Based on the third information, it generates output information including at least one of analysis information on transactions made at the funeral home and detailed transaction information for each customer,
A step of providing a funeral home promotion message or announcement message for volunteer instructors and a mobile obituary message for prospective mourners
further comprising,
From the input of the first information on the time-series demand for individual food and the second information on the current residual amount of each food at a time before the present time during the funeral period, the system for the demand for individual food from the current time until the funeral is completed 3 Providing purchase item recommendation information based on a first artificial neural network trained in advance to output information
further comprising,
Generating reservation information for the time of mourning based on the information received from the user terminal of the mourner
further comprising,
The step of generating the purchase product recommendation information includes:
generating the purchase item recommendation information based on a second artificial neural network trained in advance to output the third information based on the first information, the second information, and the reservation information;
identifying the current mourner from the first image related to the current status board and acquiring the gaze information of the current mourner using a third artificial neural network trained in advance to obtain the gaze information of the current mourner;
determining first determination information related to a target mortuary based on the gaze information and information on whether the current mourner has previously visited the mortuary;
determining second determination information on whether the current mourner is identified at the preset point by utilizing a fourth artificial neural network that identifies the current mourner in a second image including the preset point; and
providing an alarm to a user terminal related to the target burial place based on the first determination information and the second determination information
further comprising,
The step of determining the first determination information comprises:
Based on the gaze information, a mortuary in which the gaze of the current mourner is maintained for a predetermined threshold time or more is determined as the target burial, and information on whether the previous visit has been determined based on the analysis result of the guest book or the previous visit of the current mourner and,
performing first clustering on product/menu order information stored in a database based on the region of origin and age of the deceased;
performing second clustering on the product/menu order information stored in the database based on the region and age of origin of the target customer; and
Product/menu order information corresponding to the cluster having the highest similarity to the deceased among the clusters according to the first clustering result and product/menu corresponding to the cluster having the highest similarity to the target customer among the clusters according to the second clustering result Steps to provide order information as referral information
further comprising,
providing information on a mortuary available in the funeral home based on the sales history of the protocol instructor and promotion information corresponding to the sales history
Further comprising, a funeral management service providing method. delete delete delete delete A computing device for providing funeral management services, comprising:
communication interface; and
processor
including,
The processor is
Receiving at least one of first information related to the deceased and target customers, second information related to a protocol instructor, and third information related to a transaction for funeral home operation from the user terminal,
Based on at least one of the received first information to third information, to generate output information,
Transmitting the output information to the user terminal,
The processor is
From the input of the first information on the time-series demand for individual food and the second information on the current residual amount of each food at a time before the present time during the funeral period, the system for the demand for individual food from the current time until the funeral is completed 3 Provides purchase item recommendation information based on the first artificial neural network trained in advance to output information,
Based on the information received from the user terminal of the mourner, reservation information for the time of mourning is generated,
generating the purchase item recommendation information based on a second artificial neural network trained in advance to output the third information based on the first information, the second information, and the reservation information;
Obtaining the gaze information of the current mourner by using a third artificial neural network previously learned to identify the current mourner from the first image related to the current status board and obtain the gaze information of the current mourner,
First determination information related to the target mortuary is determined based on the gaze information and information on whether the current mourner has previously visited the mortuary, and based on the gaze information, the mortuary where the gaze of the current mourner is maintained for more than a predetermined threshold time determines as the target burial place, and determines information on whether the previous visit has been made based on a guest book or an analysis result of a previous visit of the current mourner,
Utilizing a fourth artificial neural network that identifies the current mourner in the second image including the preset point, determines second determination information on whether the current mourner is identified at the preset point,
An alarm is provided to a user terminal related to the target burial place based on the first determination information and the second determination information,
First clustering is performed on product/menu order information stored in a database based on the region of origin and age of the deceased;
performing second clustering on the product/menu order information stored in the database based on the region and age of origin of the target customer;
Product/menu order information corresponding to the cluster having the highest similarity to the deceased among the clusters according to the first clustering result and product/menu corresponding to the cluster having the highest similarity to the target customer among the clusters according to the second clustering result We provide order information as recommendation information,
A computing device that provides information on a mortuary available in the funeral home and promotion information corresponding to the sales history based on the sales history of the protocol instructor.

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