JP2019061675A - Order placement and acceptance system - Google Patents

Abstract

To provide a system capable of managing a plurality of different business operators in an integrated fashion and easily accepting and placing orders.SOLUTION: An order placement and acceptance system for a visit type service of a plurality of business types includes: means for registering products and/or services served by service providers and visit available areas and periods; means for displaying and managing schedules of the service providers; means for searching for the area, service, business type, provider and/or date and time desired by a user or an inputting available date and time for a category or selected business operator, and placing an order; means for a service provider confirming the placed order and transmitting order acceptance confirmation; and settlement means and/or billing means.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an ordering system for goods and / or services. More particularly, the present invention relates to an ordering system for goods and / or services including a plurality of different visiting service industries.

  Conventionally, when ordering products or services from a personal computer, a smartphone, etc., it was necessary to search for suitable vendors, register as members individually, and place an order. Also, depending on the vendor, you may be able to place an order from a dedicated smartphone application, but if you request various vendors, it is necessary to register the app for that amount, and management of ID and password, management of apps, search are complicated Met. Therefore, there has been a demand for development of a system capable of facilitating management and ordering of a plurality of different vendors.

  In addition, even for vendors who provide their own applications, it is necessary to update the application according to the update of the OS of the terminal, and the update cost has been borne. Therefore, there has been a demand for a system that can reduce the OS update load.

  Furthermore, for individuals and small businesses who have trouble acquiring new customers, a system that can attract customers is required. There was also a need to develop a marketing system that could uncover potential demand.

  As online shopping malls, there exist platforms such as Rakuten and Amazon, but these have certain limitations and do not cover all types of business types and business types (for example, Patent Document 1 and Patent Document 2). In addition, it is not sufficient as an ordering system for a community-based, visit-type service for nationwide response.

  Therefore, there has been a demand for a system that can centrally manage and easily receive and order multiple different visit-type service providers.

JP 2001-306841 A Patent No. 5620615 gazette

  A system is provided that enables centralized management of multiple different vendors and easy ordering.

The following inventions are provided according to the present specification.
(1) It is an ordering system for visit-type services in multiple industries,
Means and means for registering goods and / or services serviced by the service provider and visitable areas and periods;
Means for viewing and managing the service agent's schedule;
A means for searching for a region, service, industry, vendor, and / or date / time desired by the user, or entering and ordering available date / time for a vendor selected from categories;
A means by which the service agent confirms the order and sends an order confirmation;
Payment means and / or charge means;
Ordering system with.
(2) The system of (1) having a post-settlement function.
(3) The system according to (1) or (2), wherein a file can be attached and transmitted at the time of ordering.
(4) The system according to any one of (1) to (3), which can be ordered with one click.
(5) A method of ordering and receiving visit type services of a plurality of industries,
Registering goods and / or services serviced by the service provider and the visitable area and period;
Displaying and managing a service provider's schedule;
Searching for a region, service, industry, vendor, and / or date / time desired by the user, or entering an available date / time for a vendor selected from categories and placing an order;
A process in which a service agent confirms an order and sends an order confirmation;
A payment and / or billing process,
An ordering method having.
(6) The ordering method of (5) which has a post-settlement process.
(7) The ordering / ordering method according to (5) or (6), including the step of attaching and transmitting a file at the time of ordering.
(8) The ordering method of any of (5)-(7) which can be ordered by 1 click.

  According to the present invention, ordering and ordering of community-based visit services can be centrally managed, the convenience of the user and the service provider can be increased, and attracting a service provider can be facilitated.

FIG. 1 is a diagram showing the concept of the present invention. FIG. 2 is a diagram showing the flow of implementation of the present invention. FIG. 3 is a view showing an example of a pharmacy which is an embodiment of the present invention.

  The present invention is a system that can be searched across a plurality of different types of business providing a visit-type service with one application and can be ordered. Since the service area is a trading area, it is preferable to create a database (or table) separately for each prefecture, city, town and village etc. Depending on the type of industry, areas wider than prefectural units such as Kanto, Kansai, Shikoku, etc. may be targeted. Furthermore, in the case of an area such as a prefectural border, the area may be divided across multiple prefectures. The area may be selected from an input or a menu, or GPS may be used to automatically acquire location information and select a vendor in the prefecture. Conventionally, as shown in FIG. 1A, the user has to place an order from each vendor individually. In that case, even when contacting by telephone number, home page, mail, etc. of each trader, management of IDs and passwords of a plurality of traders and management of telephone numbers are complicated. However, according to the present invention, as shown in FIG. 1B, after logging in to one application (application), the user can select a category or simply search for a vendor to cross the desired vendor and products, services, free time, etc. It is possible to search as you like, and by logging in to one application, it is possible to access and store the necessary products and services for stores of all types of businesses, so that the convenience is dramatically improved. It's like a virtual shopping mall with many virtual stores in one app.

  As a visit type service of the present invention, for example, cooking laundry cleaning housework, tutoring, dressing, haircut / hair make-up, pest control, water trouble, key, carpenter, Satsuma / massage, visiting nursing, visiting medical care, PC setting trouble Collecting / delivering, heart counseling, handyman, home sports / yoga, taxi / hire, buying precious metals, cleaning, personal consulting, personal coaching, pawnshop, all electrification, solar cell, renovation, newspaper, water purifier, outer wall painting, cosmetics Sales, office supplies, supermarkets, home delivery, restaurant delivery services, shopping agency services, medicine, water, banks, securities companies, consumer finance, real estate purchase assessment, life insurance, FX, investment trusts, credit cards, etc. It is not restricted to these. The point is that there is no particular limitation as long as the service is provided by visiting the home, a company, a public institution, or the like. Even if it is an industry or job type that does not exist at present, and a new service that will occur in the future, as long as it is a service provided by visiting the site, it is included in the visit type service of the present invention.

  In the present invention, a product or service provider (hereinafter sometimes simply referred to as a "trader") logs in to a server connected from an application through an Internet terminal, and registers the product or service to be provided in a database. An ID and password are issued for each vendor, and each vendor preferably logs in to the server using it. As another authentication system, biometric authentication technology such as fingerprint authentication and glow authentication may be used, which is the same for the user. The line is preferably a secure line such as VPN.

  The application of the present invention is preferably usable on a portable terminal such as a smartphone, but may be operated on a personal computer. Also, it is preferable that the same user or vendor can log in with both the mobile terminal and the personal computer. When a product and / or service is registered by a vendor, it may be registered individually one by one, and in a table format such as Excel, model number of product and / or service, name, price, photograph, specification, keyword, user's Experience stories (impressions) etc. may be compiled and uploaded to the database. In addition, it may be possible to explain goods or services by moving pictures. In this case, the video may be embedded or linked to a video on an external server such as youtube.

  The user logs in to the application of the present invention with an ID and password, searches for a visiting service, or selects from a category, finds a desired product or service, checks the available date and time from a schedule, and selects it. To place an order (Figure 2). The schedule may be displayed as a radio button by the vendor, or may be a system for selecting from the schedule table and making a reservation. Payment may be settled in advance in the ordering stage. In the case of massage, etc., it is preferable to be able to adjust by post-settling if it exceeds the originally planned charge by extending it. The search for a vendor or the search for a category may be by speech recognition. Users can also make comparison estimates with their peers. It is preferable that the quotation can be requested collectively or individually by selecting a vendor. In this way, it is possible to compare the fee, quality, etc., select the most suitable vendor, and place an order. The vendor may register a text that highlights features, merits, and the like in the vendor database, and may be able to display the text on the page of the vendor.

  The vendor confirms the order, and sends an order confirmation, if possible, to confirm the order, as notification is provided by notification means such as e-mail, LINE, Facebook messenger, etc. if there is an order. At that time, a fixed fee will be charged according to sales volume. In the case of a non-sales service (such as a bank visit), a fixed amount may be charged each time. If the sales amount is not determined at the order receiving stage, the sales amount may be determined after the service is provided, and a certain percentage may be charged accordingly. The payment may be card payment, bank transfer, or cash payment. In the case of bank transfer, it is preferable to link it with the payment system of the bank so that payment completion can be confirmed even with the application. In the case of cash, it may be input by the person in charge of the supplier who received it. Virtual currency and points can also be used for payment. Each vendor may give unique points to users to promote repeat purchases, or may give common points.

  The settlement method may be settlement by credit card, settlement by bank transfer, settlement by electronic money, prepaid card settlement, encrypted currency settlement, cash settlement, and preferably all these settlement methods can be used. As an electronic money system, an existing system such as SUICA, PASUMO, nanaco, or Rakuten Edy may be used, but it has a wallet in the application of the present invention, and electronic money is deposited to the wallet by credit card or bank transfer. It may be settled by remittance to the account of the vendor who used it. A credit card may be used to verify the identity of the wallet. In order to make multiple electronic money available, payment may be made at each electronic money center via a relay server. Also, it may be linked with the POS system.

  In any payment system, it is preferable to make the purchase history visible in a list, and to make specifications for repeat orders from there. In the case of electronic money, it is preferable for the user to be able to display the balance and to be able to deposit money as needed. A vendor receiving electronic money may use electronic money settlement means that can receive money from a bank or the like.

  In the case of cash settlement, it is preferable to enter the settlement amount and the settlement date so that it can be determined whether the trader has settled.

  The visiting service provider publishes a schedule (calendar), and when there are a plurality of visitors (persons in charge), the schedule is made public for each visitor, and the user selects a person in charge suitable for him / her, and the schedule Select a date and time available for visit from, and order a visit service. At this time, it is preferable to register favorite vendors and persons in charge as favorites and to facilitate access after the next time.

  In the case of delivery of the product, the product image is made visible from the application, the product is selected, and the desired delivery time slot is selected from the schedule.

  It is preferable that the application allows the visiting service provider to send a message to registered members. Preferably, the message can be selected from mail, LINE mail, Facebook messenger, etc. If you want LINE Mail, Facebook Messenger, you can register the address separately. This enables the vendor to send sale notifications, free coupons, discount coupons, flyers, etc. as a message to registered members.

  In the application of the present invention, it is preferable that vendors have a mechanism for collaborating (cooperating) to develop a new product. For example, a number of different businesses, such as a tax accountant, a judicial scrivener, a residential land building transaction manager, and a bank or loan company jointly execute a real estate transaction procedure, a meat specialty store, a restaurant, a liquor store, etc. May jointly sell a set of party ingredients. About the plan which a plurality of traders collaborate, a part of the traders may display on a menu, and all the traders may display on a menu. It is expected that exposure will increase as many vendors display, and new customers will also be acquired. In addition, since there is also a store where the user first knows the existence with this application, there is an effect that it is possible to acquire new customers that could not be reached conventionally by using the system of the present invention.

  Each vendor can display a set fee or wholesale price for the vendor, which can facilitate the development of a set product.

  Each vendor can display recommended products to users who have purchased their products. At this time, the vendor may individually set each product, or artificial intelligence can be used to display products and services that are highly likely to be purchased by the user who has purchased the product.

  When the user selects a store (trader), the specifications, images, prices, etc. of the store's products are acquired from the DB and displayed on the user terminal. A visit (delivery) possible date and time may be displayed by radio buttons, and it is preferable to be able to display each person's schedule in real time when there are a plurality of persons in charge such as a physical therapist. For example, the format may be Google Calendar.

  It may be in the form of flying from the app to the HP of each store and performing only the payment with the app. In that case, it is preferable to use an SSL connection. In this case, track and charge the usage fee of the app.

  The DB includes a user information DB, a service provider DB, a schedule DB, a history DB, a template DB and the like. In the user information DB, user name, ID, password (or biometric information), address, phone number, e-mail address, purchase history, payment information, card information as required (card information is managed by another dedicated server Are preferred) and the like. The system administrator can restrict the vendor from sending email directly to the user by encrypting the email address of the user so that the vendor can not directly view or download it. When downloading an e-mail address, it is possible to separately charge an amount according to the number of addresses. The vendor may be able to deliver mail to all users of the company, users with specific attributes, and / or app users, and it may be a system that charges according to the number of deliveries.

  The service provider DB includes a service provider name, an ID, a password (or biometric information), an address, a telephone number, an e-mail address, product and service information (types of products and / or services, names, prices, photos, specifications, keywords, Including user's experiences (impressions), including some or all of their needs), names of persons in charge, etc.

  The schedule DB contains the schedule of the person in charge of each trader, and the user can access to check the schedule and make a reservation on the date and time when the user is available.

  The history DB includes the user's purchase / payment history and the vendor's sales / payment / application usage fee payment history. Since the purchase history of each user is stored, this information may be used to automatically display recommended products / services. At that time, the recommended products / services may be displayed by machine learning or deep learning using AI. As deep learning, Google's tensor flow or IBM Watson is preferably used.

  The template DB stores the template displayed when the page of the vendor is accessed according to the type of business, and automatically generates a page for displaying the vendor name and the product / service list when the user selects the vendor. Is preferred. Alternatively, in the case of a business that does not require updating, a static page may be prepared and displayed.

  The vendor can separately hold the home page, in which case the inflow from the application and the inflow from the search engine are distinguished, and the inflow from the application is charged from the application.

  An example of an embodiment of the present invention is shown in FIG. The user first downloads and installs the application of the present invention from an application shop, vendor or the like on the Internet to a terminal such as a mobile phone, a smartphone or a PC. The application of the present invention is launched from a terminal, an ID and a password are input and logged in, and a desired industry is selected from the displayed categories. In the case of FIG. 3, since it is a dispensing pharmacy, the category is searched by medicine, and when a desired pharmacy is selected from the displayed pharmacy list, an image, an address, and a visitable time zone regarding the pharmacy are displayed. If it is acceptable in the pharmacy, the next-to-be-scheduled date is designated by a radio button by pressing a forward button (not shown in FIG. 3). This scheduled date selection may be in the form of a Google calendar. Go to the next screen and attach a photo of the prescription. On the next screen, confirm the order details and press the order button to confirm the order. In this example, since the prescription and the payment are collected at the time of delivery, after the payment is collected, the pharmacy side transmits the payment collection data to the server. Payment can be made later by credit.

  The present invention can be used for a visit type product / service provision business.

Claims (4)

It is an ordering system for visiting service of multiple industries,
Means and means for registering goods and / or services serviced by the service provider and visitable areas and periods;
A means to view and manage the schedules of service providers and a means to search the region, service, industry, vendor, and / or date and time desired by the user, or enter possible dates and times for vendors selected from categories and place an order When,
A means by which the service agent confirms the order and sends an order confirmation;
Payment means and / or charge means;
Ordering system with.     The system of claim 1 having a post-payment function.   The system according to claim 1 or 2, characterized in that the file can be attached and transmitted at the time of ordering.   The system according to any one of claims 1 to 3, which can be ordered with one click.