KR102194690B1 - Information input method, information input device and information input system - Google Patents

Abstract

The linking server 13 includes a text information acquisition unit 131 for acquiring text information from a mobile terminal, and the keyword extraction server 14 refers to librarian information indicating a keyword to be extracted, and corresponds to the acquired text information. An extraction unit 142 for extracting a keyword and a specific unit 141 for specifying one input item among a plurality of input items are provided, and the creation server 15 inputs the extracted keyword to the specified input item. And a creation unit 151 for creating

Description

Information input method, information input device and information input system

The present invention relates to an information input method, an information input device, and an information input system.

Conventionally, there is a case in which a sales manager or a worker who performs work at the work site prepares a report such as a daily report (帳票). For example, in Patent Document 1, when a person in charge starts his or her terminal and selects Create Daily Report from the menu on the system, a daily report sheet is displayed, and the daily report is created by entering data into each cell of the daily report. It is disclosed to be.

Prior art literature

Patent Literature

Patent Document 1: Japanese Unexamined Patent Publication No. 2001-306793

However, when a reporter such as a sales manager or an operator prepares a report, as disclosed in Patent Document 1, a reporter is created from a menu, and data is input by designating each input item on the report sheet. However, there was a problem that such work was cumbersome for the reporter. In addition, when there are many input items, all input items are not displayed on the display area of the portable terminal at once. In this case, it was cumbersome to perform a scroll operation to enter data into each input item.

Accordingly, the present invention has been made in view of these points, and an object of the present invention is to provide an information input method, an information input device, and an information input system through which information can be easily input to a user.

The information input method according to the first aspect of the present invention includes the steps of acquiring text information from a terminal executed by one or more computers, and with reference to librarian information indicating the extracted keyword (辭書情報). And extracting a keyword corresponding to the acquired text information, specifying one input item among a plurality of input items into which information is input, and inputting the extracted keyword in the specified input item.

The plurality of input items are included in the report information indicating the report, and the information input method includes the step of updating the report according to keywords input to the plurality of input items included in the report information performed by the computer. It may contain additionally.

The information input method includes a report view displaying the report updated in the step of updating the report, the text information input by the user of the terminal and a predetermined message output to the terminal. In the step of displaying on the terminal together with a chat view displayed in a conversational format, and in the step of updating the report, the keyword extracted based on text information input through the chat view is specified. Whenever the report is entered into the input item, the report is updated based on the keyword input in the input item included in the report information, and in the displaying step, the report is updated in the report view displayed on the terminal. It is also possible to display the report updated in the step.

In the displaying step, a first layer displaying the report view and a second layer displaying the chat view in a manner in which the report view superimposed on the first layer can be visually identified are provided with the terminal. You may mark it.

The plurality of input items are provided in a predetermined input form, and in the inputting step, the extracted keyword may be input to a specified input item among a plurality of input items included in the input form. have.

The plurality of input items are provided in a table in the database, and in the inputting step, the keyword extracted to a specified input item among a plurality of input items included in the table may be input.

The information input method further includes a step of acquiring audio information from the terminal and a step of converting the acquired audio information into text information, wherein in the step of acquiring the text information, conversion in the converting step You can also get text information.

The information input method further includes the step of outputting a predetermined message to the terminal, and in the step of acquiring the voice information, the text information converted from the voice input by the user of the terminal, and the terminal The voice information may be obtained through a user interface that displays the text information to be output in a conversational format.

The information input method further comprises a step of outputting a message to the terminal to input information corresponding to the specified input item, and in the extracting step, from the text information acquired immediately after the message is output A keyword corresponding to the text information and the input item may be extracted.

In the above specifying step, if the text information includes information for designating the input item, the input item may be specified based on the information.

In the step of specifying one of the plurality of input items according to the text information acquired in the specifying step, and in the extracting step, the one input item is assigned to a corresponding one input item in response to the specified You may extract the corresponding keyword.

In the specifying step, in the step of dividing the acquired text information into a plurality of sub-text information to specify an input item corresponding to each of the plurality of sub-text information, and in the extracting step, the Corresponding keywords may be extracted from input items specified for multiple subtext information.

An input order is previously determined for the input item, and in the specifying step, one input item may be specified based on the input order.

In the extracting step, an evaluation value indicating a relationship between the text information and the specified input item is calculated, and in the inputting step, a specified input item when the evaluation value exceeds a predetermined threshold value You may also enter the extracted keywords.

The information input method may further include outputting, to the terminal, a message indicating that the text information is not related to the specified input item when the evaluation value is less than or equal to the predetermined threshold value.

The information input method includes the steps of: after the keyword is input to the specified input item, outputting a response message indicating that the keyword input is completed to the terminal, and the text obtained after the response message is output to the terminal When the information includes information indicating correction of the keyword, the step of correcting the input keyword in response to the response message may be additionally included.

The information input method further includes a step of outputting a predetermined message to the terminal, and in the specifying step, when the text information contains information indicating a predetermined instruction, an input item is specified, and the In the outputting step, a message indicating the input item specified in the specifying step may be output to the terminal.

In the specifying step, in a state in which an input for one input item is being received, if the text information contains information indicating that the one input item is confirmed as the predetermined instruction, the input is received. In the step of specifying and inputting the one input item, after outputting the message to the terminal in the outputting step, when text information is acquired from the terminal in the acquiring step, specifying in the specifying step In the extracting step, the keyword extracted based on the text information may be input to the one input item.

In the specifying step, in a state in which the input for the one input item is being received, as the predetermined instruction in the text information, the input of the keyword for the one input item is skipped. When information is included, input items other than the one input item indicated by the message output in the outputting step may be specified.

In the specifying step, after specifying one input item, the one input item specific when there is a high possibility that the specified one input item will be skipped with reference to input trend information indicating the user's input tendency for the input item Other input items can be specified.

In the extracting step, a keyword with a high probability of being input to the one input item specified in the specifying step may be extracted with reference to input trend information indicating the user's input tendency for the input item.

The information input method may further include learning the librarian information according to teacher data obtained by combining text information corresponding to the input item and a keyword corresponding to the text information.

In the learning step, the librarian information may be learned by using a combination of the text information acquired from the terminal and the extracted keyword as the teacher data.

In the learning step, learning the librarian information by using a combination of the extracted text information obtained from the terminal, the text information obtained earlier than the text information, and the extracted keyword as the teacher data. can do.

In the learning step, input history information including any one of a keyword corresponding to one input item acquired from the terminal, information indicating a predetermined instruction for one input item, and the one input item It is possible to learn the user's input tendency for the input item by using the combination of as teacher data.

An information input device according to a second aspect of the present invention includes an acquisition unit for acquiring text information from a terminal, an extraction unit for extracting a keyword corresponding to the text information acquired with reference to librarian information indicating a keyword to be extracted, A specification unit for specifying one input item among a plurality of input items to which information is input, and an input unit for inputting the keyword extracted to the specified input item.

An information input system according to a third aspect of the present invention is an information input system comprising a terminal and a server, wherein the terminal transmits text information to the server, and a plurality of input items into which information is input from the server. The server has a text information acquisition unit that acquires the text information from the terminal, and a keyword corresponding to the acquired text information with reference to librarian information indicating a keyword to be extracted. An extraction unit, a specific unit for specifying one input item among the plurality of input items, an input unit for inputting the keyword extracted to the specified input item, and information on the plurality of input items into which the keyword is input It includes an output unit for outputting to the terminal.

According to the present invention, an effect of allowing a user to easily input information can be obtained.

1 is a diagram showing an outline of a form writing system according to the present embodiment.
2 is a diagram showing the configuration of various servers included in the server group according to the present embodiment.
3 is a diagram showing an example of a chat screen in this embodiment.
4 is a diagram showing an example of a report according to the present embodiment.
Fig. 5 is a diagram showing an example in which a report in the present embodiment is displayed on a chat screen.
6 is a diagram showing another example of a chat screen in this embodiment.
7 is a diagram showing another example of a chat screen in this embodiment.
Fig. 8 is a sequence diagram showing the processing flow of the form creation system according to the present embodiment.

1 is a diagram showing an outline of a form writing system S according to the present embodiment. The reporting system S is equipped with terminal 1 and server group (10), and according to the format of chatting with users and chat bots (chatting bots, or chat robots) through a chat interface, etc. It is a system for preparing various forms. The report created by the report writing system S is electronic data including character strings, for example, a business daily report or an invoice. The form making system S functions as an information input system. The reporting system S may be, for example, a system for inputting information in a business system such as a sales support system (SFA: Sales Force Automation) or a customer management system (CRM: Customer Relationship Management).

Terminal 1 is a computer used by customers (hereinafter referred to as'users') who use the reporting system S. Terminal 1 is, for example, a portable terminal such as a smartphone or a notebook. In addition, in this embodiment, the terminal 1 may be a navigation device installed in a vehicle as well as a mobile phone. Further, the terminal 1 is not limited to a mobile phone and a navigation device, and may be any device as long as it has a function of transmitting at least text information to the server group 10).

The server group 10 includes a voice recognition server 11, a chat server 12, a connection server 13, a keyword extraction server 14, and a creation server 15. The voice recognition server 11, the chat server 12, the linking server 13, the keyword extraction server 14, and the creation server 15 cooperate with each other to create various forms.

In this embodiment, a chat bot for creating a report and a chat screen for chatting with a user of the terminal 1 are displayed on the display of the terminal 1. The user of terminal 1, for example, inputs a voice to terminal 1 while the chat screen is displayed (FIG. 1(1)).

Terminal 1 transmits voice information representing the voice input by the user to the voice recognition server 11 (Fig. 1(2)). The voice recognition server 11 converts the voice information into text information and transmits the text information to the terminal 1 (Fig. 1(3)).

When the terminal 1 receives text information from the voice recognition server 11, it inputs the received text information into an input field of text information provided on the chat screen. Terminal 1 transmits the text information input in the input field to the chat server 12 (Fig. 1(4)). The chat server 12 transmits the received text information to a server corresponding to the chatbot, which is a chat partner of the user of terminal 1. Here, the chat server 12 transmits text information to the linking server 13 (Fig. 1(5)).

When the linking server 13 receives text information from the chat server 12, it transmits the text information to the keyword extraction server 14 (Fig. 1(6)).

When receiving the text information, the keyword extraction server 14 extracts a keyword corresponding to the text information by referring to the librarian information 144 stored in advance, and specifies the input item of the report to which the keyword is input. The keyword extraction server 14 transmits a specific keyword and input item to the linking server 13 (Fig. 1(7)).

When the linkage server 13 receives the keyword and input item from the keyword extraction server 14, it transmits the keyword input item to the creation server 15 (Fig. 1(8)).

When the creation server 15 receives the keyword input item from the linking server 13, it inputs the received keyword in the corresponding input item on the sheet (Fig. 1(9)). In response to the input of the keyword, the creation server 15 transmits an input completion notification to the linking server 13 for notifying that the keyword has been input (Fig. 1(10)).

The linking server 13 transmits response information indicating that the keyword has been input to the user of the terminal 1 to the terminal 1 through the chat server 12 in response to the reception of the input completion notification from the creation server 15 (Fig. ) And (12)).

In this way, the user of the terminal 1 can easily create a report through a method of having a conversation with the chat bot through the chat screen.

[Configuration of various servers included in the server group (10)]

Next, the configuration of various servers included in the server group 10) will be described. 2 is a diagram showing the configuration of various servers included in the server group 10 according to the present embodiment.

Various servers included in the server group 10 include a storage unit (not shown) and a control unit (not shown). It is a storage unit of various servers, for example, a storage medium such as ROM, RAM, and hard disk. The storage units of various servers store programs executed by the control unit.

The control unit is, for example, a CPU. The control unit controls functions related to each server by executing various programs stored in the storage unit or programs acquired from an external device through a communication network.

As shown in FIG. 2, the control unit of the voice recognition server 11 functions as a voice acquisition unit 111 and a conversion unit 112.

The control unit of the linking server 13 functions as a text information acquisition unit 131, a keyword acquisition unit (), and a message output unit 133.

The control unit of the keyword extraction server 14 functions as an extraction unit 142, a specific unit 141, and a learning unit 143.

The control unit of the creation server 15 functions as the creation unit 151.

Hereinafter, a voice acquisition unit 111, a conversion unit 112, a text information acquisition unit 131, a keyword acquisition unit 132, a message output unit 133, a specific unit 141, an extraction unit 142 and a writing unit Detailed functions of (151) will be described.

The voice acquisition unit 111 acquires voice information indicating a voice spoken by a user in terminal 1. Specifically, the voice acquisition unit 111 communicates the text information converted from the voice input by the user of the terminal 1 and the text information output from the linking server 13 in charge of the speech function of the chat bot for generating a report. Voice information indicating the voice spoken by the user is acquired from the terminal 1 through a user interface displayed in a format.

Here, the user interface is a chat screen for chatting between the user of terminal 1 and the chat bot. 3 is a diagram illustrating an example of a chat screen according to the present embodiment. For example, assuming that the user of the terminal 1 has pronounced "go to work at 9 am", the voice acquisition unit 111 acquires voice information of the user's voice "goes to work at 9 am".

The conversion unit 112 analyzes the acquired voice information and converts the voice information into text information. The conversion unit 112 transmits the converted text information to the terminal 1. For example, the conversion unit 112 converts voice information indicating "going to work at 9 am" into text information and transmits the corresponding text information to terminal 1.

When the terminal 1 receives the converted text information from the voice recognition server 11, it inputs the corresponding text information as a user's speech on the chat screen. 3(a) shows an example in which text information "go to work at 9 am" converted from a voice spoken by a user is input to a chat screen. Terminal 1 transmits the input text information to the chat server 12. The chat server 12 transmits the text information to the linking server 13 to make a speech corresponding to the chat bot.

The text information acquisition unit 131 of the linkage server 13 acquires text information from the terminal 1 via the chat server 12. Further, the text information acquisition unit 131 specifies a user ID for identifying a user who has entered text information. Here, the user ID is, for example, an account name of a chat service. The text information acquisition unit 131 transmits the acquired text information to the keyword extraction server 14.

The specifying unit 141 of the keyword extraction server 14 specifies one input item among a plurality of input items included in the report information indicating the report. For example, in the storage unit of the keyword extraction server 14, librarian information 144 in which an input item of a report and a keyword corresponding to the corresponding input item are associated is stored in advance. Here, the keyword may be a regular expression.

When the specific unit 141 receives text information from the linking server 13, it interprets the text information and one of a plurality of input items included in the librarian information 144 stored in the storage unit is highly related to the text information. Specify the input item of. For example, when the text information is "going to work at 9 am", the specifying unit 141 specifies "going to work" as an input input item as an item highly related to the word "going to work" included in the text information. .

Here, when the converted text information includes information designating an input item, the specifying unit 141 may specify the input item based on the information. For example, information specifying an input item is the word "input" or "designate". When the text information received from the linking server 13 is "input reflection", the text information includes a word "input" that designates an input item. Accordingly, the specifying unit 141 specifies the input item "reflection" based on another word "reflection" included in the corresponding text information.

Further, for example, the information designating the input item may be the name of the input item included in the report information (name of the person in charge, reflection, schedule, etc.). When the text information received from the linking server 13 is "the person in charge is Ichiro Suzuki", the name of the input item "the person in charge" is included in the text information. Accordingly, the specifying unit 141 specifies the name of the input item "person in charge" based on the "person in charge" included in the text information. In addition, the information designating the input item is not limited to information that matches the name of the input item included in the report information. For example, when information similar to the name of the input item (for example, "person in charge" or "person in charge" for the name of the input item, "person in charge", etc.) is entered, the specific unit 141 Can be specified.

Here, the specifying unit 141 may specify an input item when information indicating a predetermined instruction is included in the text information. For example, the information representing a predetermined instruction is the word "what's next" indicating confirming an input item for inputting a keyword later. The specifying unit 141 accepts the input when the text information contains information to the purpose of confirming the input item for entering the keyword later as a predetermined instruction while receiving the input for a certain input item. Specify the input item being performed. The specifying unit 141, for example, in a state in which the input item "person in charge" is being input, and when "what next" is included in the text information received from the linking server 13, the input is performed. The "person in charge" is specified as an input item that is received.

Further, for example, the information indicating a predetermined instruction may be a word "skip" indicating skipping input of a keyword for one input item. When the specifying unit 141 is in a state in which the input for one input item is being input, when the text information contains information to the effect of skipping the input of a keyword for one input item as a predetermined instruction, linking Input items other than one input item displayed by the message output from the server 13 are specified.

For example, a message (for example, "Which person is in charge?") regarding the input item "person in charge" specified based on "what next" included in the text information is terminal 1 It is assumed that text information including "skip" is received from the linking server 13 after being output to. In addition, for example, in a plurality of input items included in the report information, the input order of keywords is determined in advance, and as the input order of the keywords, the input item "reflection" is followed by the input item "person in charge". In this case, the specific unit 141 is an input item other than the input item "person in charge" indicated by the message output to the terminal 1 by the linking server 13, and the input item "reflection in which a keyword is input after the input item "person in charge" To specify ". In addition, for example, the specifying unit 141 may move the input order of the keyword of the skipped input item “person in charge” to the rearmost position.

However, if the user skips inputting a keyword for an arbitrary input item each time when creating a report, there is a possibility that the input of the keyword for the corresponding input item may be skipped again. So, after specifying one input item, the specifying unit 141 refers to the input trend information indicating the user's input tendency for the input item, and when there is a high possibility that one specific input item will be skipped, Input items can also be specified. For example, in the storage unit of the keyword extraction server 14, input trend information, which is associated with a report entry item and information indicating the probability of the corresponding input item being skipped (for example, a value indicating the probability of skipping), is stored in advance. Has been.

For example, the specific unit 141 has a probability that the keyword input for the input item “reflection” will be skipped when the value representing the probability associated with the specific input item “reflection” in the input trend information exceeds a predetermined threshold. It determines that it is high. In the keyword extraction server 14, as a predetermined threshold, a value with a high probability of skipping input of a keyword for an input item is preset. In addition, the specifying unit 141 specifies input items (eg, name of person in charge, schedule, etc.) other than the specific input item “reflection”. In this way, since the procedure of instructing the skip to a specific input item when writing the report is omitted, the specification unit 141 can make the writing of the report more easily.

In addition, the message output unit 133 of the linking server 13 to be described later refers to the input trend information, and the specific unit 141 skips one input item corresponding to a case where there is a high possibility that a specific input item is skipped. It is also possible to output a message to the terminal 1 to confirm whether it is okay.

The extraction unit 142 refers to the librarian information 144 stored in the storage unit and extracts a keyword corresponding to the text information received from the linking server 13. Here, "corresponding to text information" includes not only that the keyword is included in the text information, but also that the keyword is highly correlated with the text information.

The extraction unit 142 extracts a keyword corresponding to the one input item according to the specifying unit 141 specifying one input item. For example, when the text information is "go to work at 9 am", the specifying unit 141 specifies the input item "go to work". If the time is related to the input item "coming time" in the librarian information 144 stored in the storage unit, the extraction unit 142 uses the keyword "09:00" based on "9:00 am" included in the text information. Extract ".

Here, the extraction unit 142 may not extract a keyword from the text information when the text information includes information designating an input item, as if it is referred to as "reflexive input". In addition, when the text information including the information specifying the input item contains the keyword corresponding to the input item indicated by the information specifying the input item, the extraction unit 142 selects the keyword from the text information. Can be extracted. The extraction unit 142 is, for example, the specified input item when the specific unit 141 specifies the input item “person in charge” based on the “person in charge name” included in the text information “The person in charge is Ichiro Suzuki” "Suzuki Ichiro" is extracted from the text information as a keyword corresponding to.

Further, the extraction unit 142 refers to the input trend information indicating the user's input tendency for the input item, and when the specific unit 141 determines that there is a keyword that is likely to be input for a specific input item, the keyword You can also extract. For example, in the storage unit of the keyword extracting server 14, input trend information associated with a report input item and an input candidate keyword is previously stored.

For example, suppose that a user enters the keyword "Ichiro Suzuki" in the input item "person in charge" every time, and the input trend information is associated with the input item "person in charge" and the input candidate keyword "Ichiro Suzuki". In this case, the extraction unit 142 extracts the keyword “Ichiro Suzuki” associated with the specific input item “person in charge” by the specifying unit 141 in the input trend information. By doing so, the extraction unit 142 can reduce the input burden of the user who inputs the same keyword each time when creating a form.

Further, the extraction unit 142 calculates an evaluation value indicating the relationship between the extracted keyword and the specified input item. Here, it is assumed that the higher the correlation between the keyword and the input item, the higher the evaluation value.

In addition, the evaluation value may improve accuracy by performing machine learning of the librarian information 144 based on teacher data in which the learning unit 143 combines text information and a keyword corresponding to the text information. For example, the keyword is not included in the text information, and the keyword and text information may seem unrelated at first glance. Even in this case, the learning unit 143 learns the keyword, text information, and combinations as teacher data in advance, so that when the text information is input, the keyword may be extracted as a keyword having a high evaluation value.

Here, the learning unit 143 uses the combination of the text information acquired from the terminal 1 and the keyword extracted by the extraction unit 142 as teacher data, and the librarian information 144 learning is performed using the corresponding teacher data. good. In this way, the more users use the chat service, the more accurate the evaluation value is calculated.

In addition, the learning unit 143 uses the text information from which the keyword acquired from the terminal 1 is extracted, the text information acquired before the text information, and the extracted keyword as teacher data, and uses the teacher data to use the librarian information 144 ) Can also be performed. In this way, the keyword extraction server 14 can calculate an evaluation value corresponding to the context indicated by the continuously input text information. By doing this, the keyword extraction server 14 can make the evaluation value higher when text information is input in the same flow every day, and lower the evaluation value when text information is input in a different flow than usual.

In addition, the learning unit 143 is a combination of input history information and one input item including any one of a keyword corresponding to one input item acquired from terminal 1 and information representing a predetermined instruction for one input item As the teacher data, the user's input tendency for the input item may be learned.

For example, as the learning unit 143 learns the user's input tendency to skip the input of the keyword for the input item every time, the keyword extraction server 14 has the possibility that the user instructs the skip Input can be omitted. In addition, the learning unit 143 learns, for example, the user's input tendency to input the same keyword each time as an input item, so that the keyword extraction server 14 corresponds to the input item in which the same keyword is input every time. A keyword can be entered based on the user's input tendency without entering text information for the input item. In this way, the burden of inputting the same keyword for a certain input item can be reduced. The learning unit 143 may learn a user's input tendency for any one of a business type, a company, and a user, and store a learning model corresponding to each in the storage unit of the keyword extraction server 14.

The extraction unit 142 transmits the extracted keyword, the calculated evaluation value, and keyword information indicating the input item specified by the specifying unit 141 to the linking server 13.

The keyword acquisition unit 132 of the linkage server 13 receives keyword information indicating a keyword, an evaluation value, and an input item from the keyword extraction server 14. The keyword acquisition unit 132 transmits the keyword information and the user ID of the terminal 1 acquired by the text information acquisition unit 131 to the creation server 15.

Further, the specifying unit 141 specifies one input item from text information acquired from the terminal 1, and the extraction unit 142 specifies one keyword from the text information, but is not limited thereto. The specifying unit 141 may divide the text information acquired from the terminal 1 into a plurality of subtext information to specify an input item corresponding to each of the plurality of subtext information. Further, the extraction unit 142 may extract a corresponding keyword corresponding to an input item specified for each of the plurality of subtext information.

Here, when the text information acquired from the terminal 1 contains a conjunction or a connection investigation such as "So", "And" or "Ha," It can be divided into a plurality of subtext information. By doing so, the keyword extraction server 14 can acquire input items and keywords corresponding to each content when the text information includes contents corresponding to a plurality of input items.

Further, the specifying unit 141 specifies one input item from the text information acquired from the terminal 1, but is not limited thereto. For example, the input order of keywords may be determined in advance for a plurality of input items included in the report information. Further, the specifying unit 141 may specify one input item to which a keyword is not input based on the corresponding input order. By doing this, keywords are sequentially input for a plurality of input items provided in the report. In this way, the user can enter keywords in all of the plurality of input items provided in the report.

The creation unit 151 creates a report by inputting the keyword extracted by the extraction unit 142 into an input item specified by the specifying unit 141 included in the report information. 4 is a diagram showing an example of a report according to the present embodiment. The report information (report file) representing the report is associated with, for example, a user ID, and is stored in the storage unit of the creation server 15.

When receiving the keyword information and the user ID from the linkage server 13, the creation unit 151 refers to the storage unit and specifies the report information related to the user ID. The creation unit 151 updates the report by inputting a keyword indicating keyword information into an input item indicated by the received keyword information among a plurality of input items included in the specific report information. In this way, the creation unit 151 creates a report by updating the received user ID and the report information stored in the storage unit.

The creation unit 151 transmits an input completion notification indicating that the keyword has been input to the linking server 13 according to whether or not the keyword has been input.

When the message output unit 133 receives the input completion notification from the creation server 15, it transmits a response message indicating whether the keyword has been entered to the terminal 1 through the chat server 12. 3(b) shows an example in which a response message output from the message output unit 133 is displayed on terminal 1. According to the message shown in FIG. 3(b), the user of terminal 1 can confirm that the keyword "09:00" is input in the entry item "working time" in the report.

As described above, when the user of the terminal 1 speaks a voice on the chat screen, a keyword is input in the report. In this way, the user can easily create a report by having a conversation with the chat bot through the chat screen.

Here, the report created by the creation unit 151 may be displayed on the chat screen. In this case, the chat screen includes a report view that displays the report created by the creation unit 151, text information input by the user of the terminal 1, and a predetermined message output to the terminal 1 in a conversational format. Included. When creating a report, the preparation unit 151 transmits a report screen showing the prepared report to the terminal 1 through the linking server 13 to display the report screen in the report view of the chat screen. In addition, the message output unit 133, upon receiving the input completion notification from the creation server 15, transmits a response message indicating that the keyword has been entered to the terminal 1, thereby displaying the response message in the chat view of the chat screen.

Fig. 5 is a diagram showing an example in which a report in the present embodiment is displayed on a chat screen. As shown in Fig. 5(a), on the first layer displaying the report view, the second layer displaying the chat view is superimposed and displayed on the first layer displaying the report view. For example, the message output unit 133 transmits information indicating a preset transmittance to the terminal 1 to display a chat view of the second layer at a preset transmittance. In this way, the message output unit 133 transmits and displays the chat view in which the report screen of the report view is displayed at a preset transmittance on the chat screen.

Whenever the keyword extracted based on the text information input through the chat view is input into the specified input item, the writing unit 151 updates the report book based on the keyword input in the input item included in the report information. For example, as shown in Fig. 5(a), when the text information "go to work at 9 am" input by the user is input into the chat view, the keyword "09" extracted based on the text information The report is updated by entering :00" into the information input item "coming time" included in the report information specified according to the keyword.

And, as shown in Fig. 5(b), the creation unit 151 displays a report in which the keyword “09:00” is input in the updated report, the input item “coming time”, in the report view displayed on the terminal 1 Display in the report view of. In addition, the message output unit 133, upon receiving the input completion notification from the creation server 15, displays the response message "At work time" "09:00" is input on the chat view of the chat screen. By doing this, the user can proceed with writing the report while viewing the updated report whenever text information is entered.

In addition, the creation unit 151 may display the input item inputting the keyword in a different form (for example, designating a color in the input item field) on the report screen indicating the updated report. In this way, the user can easily recognize the updated input item on the report screen.

In addition, the message output unit 133 may display the message output to the terminal 1 so as not to be duplicated in an area in which an input item inputted with a keyword is displayed when updating the report screen. For example, the message output unit 133 obtains the location information indicating the location of the input item to which the keyword was input on the updated report screen from the creation unit 151, and transmits the obtained location information to the terminal 1. In this way, for example, the terminal 1 moves and displays the message displayed on the chat screen to a position that does not overlap with the position indicated by the location information. In this way, even when one or more messages are displayed on the chat screen, the user can recognize the updated input item on the report screen.

Further, the message output unit 133 may display the chat view of the chat screen so that it can slide in response to a user's operation. In this way, even when the number of messages displayed on the chat view of the chat screen increases, the user can check the report displayed on the report screen by sliding the chat view to increase the display area of the report screen.

In addition, if the text information acquired from the terminal 1 includes information designating an input item, such as "reflexive input", a keyword is not extracted from the text information. In this case, the message output unit 133 outputs a message to the terminal 1 to input information on the input item specified by the specifying unit 141. Here, the message output unit 133 may include information indicating the number of characters that can be input to the input item specified by the specifying unit 141 in the message. Further, the extraction unit 142 may extract a keyword corresponding to the text information and the input item specified by the specifying unit 141 from the text information obtained from the terminal 1 immediately after the message is output by the message output unit 133 .

6 is a diagram showing another example of a chat screen in the present embodiment. As shown in Fig. 6(a), when the user inputs "reflection input", the message output unit 133 sends a message requesting input of information to the input item "reflection" "Please input about 200 characters." Print to 1. After that, the extraction unit 142 extracts the text information itself as a keyword when acquiring the text information "I forgot my business card" acquired from the terminal 1. The creation unit 151 inputs the keyword “I forgot my business card” into the input item “Reflection”, and then the message output unit 133 outputs a response message indicating that the keyword has been input to the terminal 1.

The keyword extracted here or the acquired text information may not necessarily correspond to the input item. For this case, when the evaluation value included in the keyword information exceeds a predetermined threshold value, the creation unit 151 enters the extracted keyword in the specified input item and the evaluation value is less than a predetermined threshold value. You may avoid entering keywords in specific input items.

For example, as shown in Fig. 6(b), suppose that the user inputs "Attend a seminar" after a message prompting terminal 1 to input information in the input item "reflection" is output. In this case, the extraction unit 142 "Attends the seminar" corresponding text information acquired from the terminal 1. Although it extracts itself as a keyword, the evaluation value is low because the correlation between the keyword and the input item "reflection" is low. When the evaluation value included in the keyword information is less than or equal to a predetermined threshold, the creation unit 151 controls not to input the extracted keyword in the specified input item.

Further, the message outputting unit 133 outputs a message indicating that the text information is not related to the specified input item to the terminal 1 when the evaluation value is less than or equal to a predetermined threshold value. In Fig. 6(b), it can be seen that a message indicating that the text information is not related to the specified input item is displayed, "This is not a reflection, please enter it again."

Also, there may be a case where the entered keyword is a mistake. The linking server 13, the keyword extraction server 14, and the preparation server 15 are used in the response message when the text information acquired from the terminal 1 after the response message is output to the terminal 1 contains information indicating correction of the keyword. Correspondingly inputted keywords are corrected.

For example, when the text information acquired after the response message is output to the terminal 1 includes information indicating correction of the keyword, the specifying unit 141 specifies the input item in which the keyword is input in response to the response message. Here, the information indicating correction of the keyword is a character string such as "correction" or "correction". Also, the extraction unit 142 extracts a keyword and an evaluation value corresponding to the specified input item from the text information. The extraction unit 142 transmits keyword information including the corresponding input item, text information, and evaluation value to the linking server 13.

In addition, even when the evaluation value included in the keyword information is less than or equal to a predetermined threshold value, the creation unit 151 may input the extracted keyword in the specified input item. In this case, the message output unit 133 may output a message indicating that the evaluation value is less than or equal to a predetermined threshold value to the terminal 1. For example, let's say a user enters "Attend a seminar" in the entry "Reflection". In this case, the message output unit 133 determines that "attending a seminar" and "reflection" are not related, and a message indicating that the evaluation value is less than a predetermined threshold value is displayed in the "reflection" field. You can also print "Do you mind?" to terminal 1.

Thereafter, for example, when the user inputs “I forgot my business card”, the creation unit 151 inputs the keyword “I forgot my business card” extracted from the text information by the extraction unit 142 into the input item “Reflection”. In this case, the message output unit 133 determines that there is a high correlation between "forgot the business card" and "reflection", and outputs a response message indicating that the keyword has been input to the terminal 1. By doing this, the user can easily recognize whether an incorrect keyword has been entered in the input item, and can be easily corrected by entering the correct keyword next.

The keyword acquisition unit 132 of the linkage server 13 transmits the keyword information received from the keyword extraction server 14 and the user ID of the terminal 1 acquired by the text information acquisition unit 131 to the creation server 15. When receiving the keyword information and the user ID from the linkage server 13, the creation unit 151 refers to the storage unit and specifies the report information associated with the user ID. The creation unit 151 inputs a keyword indicated by the keyword information in an input item indicated by the received keyword information among a plurality of input items included in the specific report information. Here, since a keyword has already been input in the input item indicated by the keyword information, the creation unit 151 deletes the keyword and simultaneously inputs the keyword indicated by the keyword information. In this way, the keyword entered in response to the response message is corrected.

In addition, the message output unit 133 outputs the report information to the terminal 1 when the acquired text information includes information instructing the output of the report information to the terminal 1. Here, the information instructing the output of the report information to terminal 1 is a string of "show me". When the message output unit 133 acquires the text information "show me", it outputs a message including the address on the preparation server 15 in which the report information is stored to the terminal 1. Terminal 1 functions as a report acquisition unit, and in response to the selection of the address included in the message, the terminal 1 accesses the area corresponding to the selected address in the creation server 15 to acquire the report information.

In addition, when the specifying unit 141 of the keyword extraction server 14 specifies an input item based on information indicating a predetermined instruction included in the text information, the message output unit 133 outputs a message indicating the specified input item to the terminal. Print to 1. 7 is a diagram illustrating another example of a chat screen in the present embodiment.

For example, assume that the user inputs "What's next" as shown in Fig. 7(a) while the specific unit 141 is receiving the input to the input item "person in charge". In this case, the message output unit 133 outputs “Which person is in charge?” to the terminal 1 as a message indicating the specific input item “person in charge” by the specifying unit 141 of the keyword extraction server 14.

When the text information acquisition unit 131 acquires text information from the terminal 1 after the message output unit 133 outputs a message indicating the input item to the terminal 1, the creation unit 151 of the creation server 15 The extraction unit 142 of the keyword extraction server 14 inputs a keyword extracted based on text information in one input item. Assume that the message output unit 133 outputs the message "Which person is in charge?" to terminal 1 as shown in FIG. 7(a) and then the user inputs "Ichiro Suzuki". In this case, the extraction unit 142 extracts the keyword "Ichiro Suzuki" corresponding to the input item "Ichiro Suzuki" based on the acquired text information "Ichiro Suzuki". The creation unit 151 inputs the extracted keyword "Ichiro Suzuki" into the input item "person in charge". In addition, the message output unit 133 outputs a response message indicating that the keyword has been input to the terminal 1.

In addition, as shown in Fig. 7(b), it is assumed that the message output unit 133 outputs "Which person is in charge?" to terminal 1 and then the user inputs "skip". In this case, the message output unit 133 outputs a message "Skip the input of the person in charge" to the terminal 1 indicating that the input of the keyword for the input item "person in charge" has been skipped. Thereafter, the message output unit 133 is a message indicating a specific input item (eg, attendance time) as an input item other than the input item “person in charge” by the specific unit 141, and “what time is the attendance time?” to the terminal 1 Print.

[Flow of processing in the reporting system S]

Next, the flow of the reporting system S will be described. Fig. 8 is a sequence diagram showing the processing flow of the form creating system S according to the present embodiment.

First, the terminal 1 acquires voice information indicating the voice spoken by the user (S1). Terminal 1 transmits the acquired voice information to the voice recognition server 11 (S2).

The voice acquisition unit 111 of the voice recognition server 11 acquires voice information from the terminal 1. The conversion unit 112 converts the acquired voice information into text information (S3), and transmits the text information to the terminal 1 (S4).

When terminal 1 receives text information, it inputs the text information as a user's remark on the chat screen. The text information is transmitted to the linking server 13 through the terminal 1 chat server 12 (S5).

When the text information acquisition unit 131 of the linking server 13 searches for text information from the terminal 1 through the chat server 12, it transmits the text information to the keyword extraction server 14 (S6).

When the specifying unit 141 of the keyword extraction server 14 receives text information from the linking server 13, it specifies an input item based on the text information (S7).

The extraction unit 142 extracts a keyword corresponding to the input item based on text information in response to the specific unit 141 specifying the input item (S8).

The extraction unit 142 transmits the specified input item and the extracted keyword to the linking server 13 (S9).

When the keyword acquisition unit 132 of the linking server 13 receives the input item and keyword from the keyword extraction server 14, it transmits the input item and the keyword to the creation server 15 (S10).

When the preparation unit 151 of the preparation server 15 receives the input item and the keyword from the linking server 13, it inputs the corresponding keyword to the input item in the report information (S11).

In response to the keyword input, the creation unit 151 transmits an input completion notification indicating that the keyword has been input to the linking server 13 (S12).

When the message output unit 133 of the linking server 13 receives the input completion notification from the creation server 15, it transmits a response message indicating that the keyword has been entered to the terminal 1 through the chat server 12 (S13).

When the terminal 1 receives the response message, it displays the response message on the chat screen (S14).

[Effect of this embodiment]

As described above, in the report creation system S according to the present embodiment, the linkage server 13 obtains text information from the terminal 1, and the keyword extraction server 14 refers to the librarian information 144 indicating the keyword to be extracted. A keyword corresponding to the acquired text information is extracted, one of a plurality of input items included in the report is specified, and the creation server 15 inputs the extracted keyword to the input item specified in the report. In this way, the user of terminal 1 can easily input information through a form of having a conversation with a chat robot through a chat screen.

As described above, the present invention has been described using the embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist. For example, specific embodiments of dispersing and integrating devices are not limited to the above embodiments, and may be configured by functionally or physically distributing and integrating all or part of them in arbitrary units.

[Modified Example 1]

For example, in the above-described embodiment, the report creation system S specifies one input item among a plurality of input items into which information is input, and inputs the extracted keyword into the specified input item to create a report. I never do that.

For example, an information input system is provided instead of the form writing system S, and the information input system inputs a keyword extracted for a specified input item among a plurality of input items included in a predetermined input form. You may have to enter various information in the input form. Here, the predetermined input form is an input form provided by an application program executed on terminal 1 or a web page displayable on terminal 1.

The information input system has the same server configuration as the report system S. In addition, the information input system is different from the report writing system S in that the writing server 15 of the information input system inputs keywords into the input items provided in the input form, but in other respects, it is the same as the report writing system S.

The information input system receives a selection of an input form for inputting information from among a plurality of input forms in which the terminal 1 can input information. The information input system acquires text information through a chat screen displayed on the terminal 1, and extracts a keyword from the text information. The information input system inputs the extracted keyword into an input item corresponding to the keyword among a plurality of input items included in the selected input form. When the acquired text information includes information indicating display of the input form, the information input system outputs a message including an address for displaying a screen including the input form to the terminal 1. Terminal 1 accesses the information input system in response to the selection of the address included in the message, acquires a screen including the input form, and displays the screen on the display. In this way, the user of the terminal 1 can input various types of information in a predetermined input form according to the format of conversation with the chat bot through the chat screen.

[Modified Example 2]

In addition, an information input system is provided instead of the report writing system S, and the information input system inputs keywords extracted for a specified input item among a plurality of input items included in a table of the database. You may have to input various information. Here, the database is, for example, a database equipped with various systems such as a basic system.

The information input system has the same server configuration as the report system S. For example, the information input system is integrated into the backbone system. In addition, the information input system is different from the report creation system S in that the creation server 15 of the information input system inputs keywords into a table of the database, but in other respects, it is the same as the report creation system S.

The information input system receives the type of information input from the terminal 1 to the main system. Thereafter, the information input system acquires text information through the chat screen displayed on terminal 1 and extracts a keyword from the text information. The information input system inputs the extracted keyword into an input item corresponding to the keyword among a plurality of input items included in at least one table corresponding to the type of information to be selected. When the acquired text information contains information indicating the display of the input information, the information input system outputs a message including an address for displaying a screen including the input information to the terminal 1. Terminal 1 accesses the information input system in response to the selection of the address included in the message, acquires a screen including the information entered in the table, and displays the screen on the display unit. By doing so, the user of the terminal 1 can input various types of information into the table of the database according to the format of having a conversation with the chat robot through the chat screen.

In addition, for example, in the above-described embodiment, the reporting system S includes a voice recognition server 11, a chat server 12, a linking server 13, a keyword extracting server 14, and a writing server 15. Although described as, it is not limited to this configuration. Any configuration may be used as long as it is a server configuration capable of realizing the functions of these servers. Further, new embodiments generated by a combination of a plurality of embodiments are also included in the examples of the present invention. The effect of the new embodiment generated by the combination has the effect of the original embodiment.

1... terminal, 11... voice recognition server, 111... voice acquisition part, 112... conversion part, 12... chat server, 13... linkage server, 131... text information acquisition Part, 132... Keyword acquisition part, 133... Message output part, 14... Keyword extraction server, 141... Specific part, 142... Extraction part, 143... Learning part, 144.. Librarian information 15... preparation server, 151... preparation department, S... report preparation system

Claims (27)

One or more computers run,
Acquiring text information from the terminal;
Extracting a keyword corresponding to the acquired text information by referring to librarian information indicating a keyword to be extracted;
A step of specifying one of the plurality of input items included in the report information representing the report as a plurality of input items input by selecting the input items related to the extracted keyword;
Inputting the extracted keyword in the specified input item; and
Updating the report on the basis of the extracted keywords input to the plurality of input items included in the report information,
In the updated report, acquiring location information indicating the location of the input item to which the extracted keyword is input;
In a first layer displaying a report view displaying the updated report, and a second layer overlapping the first layer, the text information input by the user of the terminal and a predetermined output to the terminal Displaying the second layer displaying the chat view in a manner in which the report view can be viewed on the terminal by transmitting and displaying a chat view displaying a message in a conversational format with a preset transmittance
And,
In the displaying step, the display of the chat view is updated by moving the predetermined message to a position that does not overlap the position of the input item in which the extracted keyword is input, based on the acquired position information. An information input method for displaying the predetermined message in the conversation format in a report. delete delete delete delete delete The method of claim 1,
Acquiring audio information from the terminal;
Further comprising the step of converting the acquired voice information into text information,
In the step of acquiring the text information, an information input method of acquiring the text information converted in the converting step. The method of claim 1,
Further comprising the step of outputting a message to the terminal to input information corresponding to the specified input item,
In the extracting step, an information input method of extracting the text information and a keyword corresponding to the input item from the text information acquired immediately after the message is output. The method of claim 1,
In the specifying step, when the text information includes information for designating the input item, the information input method for specifying the input item based on the information. The method of claim 1,
Specifying one of the plurality of input items based on the text information acquired in the specifying step,
In the extracting step, an information input method of extracting a keyword corresponding to a corresponding one input item in response to the one input item being specified. The method of claim 1,
In the extracting step, as an evaluation value representing the relationship between the extracted keyword and the specified input item, the higher the relationship between the keyword and the input item, the higher the evaluation value is calculated,
In the inputting step, when the evaluation value exceeds a predetermined threshold value, the extracted keyword is input to a specified input item. The method of claim 1,
After the keyword is input to the specified input item, outputting a response message indicating that the keyword input is completed to the terminal,
If the text information obtained after the response message is output to the terminal includes information indicating correction of the keyword, correcting the input keyword in response to the response message. How to enter information. delete An acquisition unit that acquires text information from the terminal,
An extraction unit for extracting a keyword corresponding to the text information acquired by referring to librarian information indicating a keyword to be extracted;
A specifying unit for specifying one input item from among the plurality of input items included in the report information indicating a report, as a plurality of input items that are input by selecting input items related to the extracted keyword;
An input unit for inputting the extracted keyword in the specified input item,
A creation unit for updating the report on the basis of the extracted keywords input to the plurality of input items included in the report information,
In a first layer displaying a report view displaying the updated report, and a second layer overlapping the first layer, the text information input by the user of the terminal and a predetermined output to the terminal An output unit for displaying the second layer displaying the chat view in a manner in which the report view can be viewed on the terminal by transmitting and displaying a chat view displaying a message in a conversational format with a preset transmittance
But,
The output unit acquires positional information indicating the position of the input item to which the extracted keyword is input, in the updated report,
The output unit may, in the display of the chat view, move the predetermined message to a position that does not overlap with the position of the input item where the extracted keyword is input, based on the acquired position information, and to the updated report. An information input device for displaying the predetermined message in the conversation format as information on the plurality of input items into which the keyword is input. As an information input system having a terminal and a server,
The terminal,
A transmission unit that transmits text information to the server,
An acquisition unit for acquiring information on a plurality of input items to be input by selecting input items related to the extracted keyword from the server,
The server,
A text information acquisition unit that acquires the text information from the terminal;
An extraction unit for extracting a keyword corresponding to the text information acquired by referring to librarian information indicating a keyword to be extracted;
A specifying unit for specifying, as the plurality of input items, one input item among the plurality of input items included in the report information indicating a report;
An input unit for inputting the extracted keyword in the specified input item,
A creation unit that updates the report on the basis of the extracted keywords input to the plurality of input items included in the report information,
In a first layer displaying a report view displaying the updated report, and a second layer overlapping the first layer, the text information input by the user of the terminal and a predetermined output to the terminal An output unit for displaying the second layer displaying the chat view in a manner in which the report view can be viewed on the terminal by transmitting and displaying a chat view displaying a message in a conversational format with a preset transmittance
But,
The output unit acquires positional information indicating the position of the input item to which the extracted keyword is input, in the updated report,
The output unit may, in the display of the chat view, move the predetermined message to a position that does not overlap with the position of the input item where the extracted keyword is input, based on the acquired position information, and to the updated report. An information input system for displaying the predetermined message in the conversation format as information on the plurality of input items into which the keyword is input. delete delete delete delete delete delete delete delete delete delete delete delete

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