KR102193617B1 - Message delivery system for efficient processing of customer requests - Google Patents

Abstract

The present invention relates to a message delivery system for efficient processing of customer requests, and a service corresponding to the received service request by receiving a service request from a customer using any one of a plurality of tables located in a store. A first electronic device that transmits a request signal to an access point (AP); A message server that receives the service request signal from the first electronic device and sends table group section information, table number information, and the received service request signal in which the first electronic device is located. The AP to transmit to; After receiving the table group section information, the table number information, and the service request signal from the AP, the service request signal is analyzed to generate a service message corresponding to the service request signal, and the first electronic device is located. Serial number information of the second electronic device possessed by at least one employee in charge of the table group section, login information of the second electronic device, table number information in which the first electronic device is located, and the service request signal And the message server transmitting at least some of the service messages to an operation server. And receiving at least some of the serial number information of the second electronic device, login information of the second electronic device, the table number information, the service request signal, and the service message from the message server, and provides the serial number or login information. The branch is a calling system for efficient delivery of a customer call message including the operation server transmitting the table number information and the service message to at least one second electronic device among second electronic devices.

Description

Message delivery system for efficient processing of customer requests

The present invention relates to a message delivery system for efficient processing of customer requests. More specifically, after setting a table in a store in units of sections, a group message is transmitted to the electronic device of the employee in charge of each section to the customer. It relates to a group message transmission and processing system in a store that provides the best service.

Due to the nature of the service industry that must provide various services to customers, the service area is also considered to be an important part when evaluating stores. Accordingly, in the related art, a designated staff in charge of tables has been allocated to provide customized services to customers in stores.

However, the conventional service provision method has a problem in that it is not possible to provide customized services to all customers due to the inconvenience that the customer must directly call the employee and the limit of the number of employees in the store.

Accordingly, there is an urgent need to develop a system and method that allows all customers in the store to conveniently call employees and at the same time effectively respond to customers with a small number of employees.

[Related technical literature]

1. A method and apparatus for managing order information using text messages (Patent Application No. 10-2005-0028991)

The problem to be solved by the present invention is that a plurality of tables provided in a store are grouped into one section, and at the same time, electronic devices held by employees in the store are grouped to take charge of each section. It relates to a system and method for transmitting and processing my group message.

Another problem to be solved by the present invention is to send and process in-store group messages that can improve customer safety by collectively sending an emergency message to the electronic devices of all employees in the store when the customer's service request is urgent. It relates to systems and methods.

Another problem to be solved by the present invention is that it enables a new service request to be made to the employee who responds to the customer first among the employees in charge of one section, so that the customer can receive the best service and the employee's position. In the following, a system and method for transmitting and processing group messages in stores that can respond to customers leisurely are related.

The problems of the present invention are not limited to the problems mentioned above, and other problems that are not mentioned will be clearly understood by those skilled in the art from the following description.

In order to solve the above-described problem, a calling system for efficient delivery of a customer call message according to an embodiment of the present invention receives a service request from a customer using any one of a plurality of tables located in a store, A first electronic device for transmitting a service request signal corresponding to the received service request to the AP; An AP for receiving a service request signal from the first electronic device and transmitting table group section information, table number information, and the received service request signal to the message server in which the first electronic device is located; After receiving the table group section information, table number information, and service request signal from the AP, the service request signal is analyzed to generate a service message corresponding to the service request signal, and at least responsible for the table group section in which the first electronic device is located. A message server that transmits at least some of serial number information or login information of a second electronic device possessed by one employee, information on a table number in which the first electronic device is located, a service request signal, and a service message to the operation server; And a second electronic device having serial number or login information by receiving at least a part of serial number information or login information, table number information, service request signal, and service message of the second electronic device from the message server. It includes an operation server that transmits table number information and service message to the electronic device, wherein the table group section information includes a plurality of tables located in the store based on the position of the table and the number of seats, and a set number of tables as one section. It is information composed of a plurality of divided sections.

Another problem to be solved by the present invention includes detecting a serial number or login information of a second electronic device possessed by at least one employee in charge of a table group section in which the set first electronic device is located.

Another problem to be solved by the present invention is that the message server is the first electronic device that performs another service request from another customer among the second electronic devices possessed by at least one employee in charge of the table group section in which the first electronic device is located. 2Detects the serial number or login information of the electronic device, and sends at least some of the detected serial number or login information of the second electronic device, table number information where the first electronic device is located, a service request signal, and a service message to the operation server. And, the operation server includes transmitting table number information and a service message in which the first electronic device is located to a second electronic device that first performs another service request from another customer.

Another problem to be solved by the present invention is that, when it is determined that at least one employee in charge of the table group section in which the first electronic device is located is one second electronic device, the message server By detecting the serial number or login information and the serial number or login information of at least one third electronic device in charge of the set section among the remaining sections other than the table group section in which the first electronic device is located, the detected second electronic device is At least four of serial number information or login information, serial number information or login information of a third electronic device, table number information in which the first electronic device is located, a service request signal and a service message are transmitted to the operation server, and the operation server, When it is determined that the service message has failed as a result of transmitting the service message to one second electronic device, the table number information and the service message in which the first electronic device is located are transmitted to at least one of the manager electronic device and the third electronic device. Includes transfer to.

Another problem to be solved by the present invention is that the message server detects the serial number or login information of the second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located, and 2Transmits at least some of the serial number information of the electronic device, login information of the second electronic device, table number information in which the first electronic device is located, a service request signal, and a service message to the operation server, and the operation server, the serial number or login And group-transmitting table number information and a service message in which the first electronic device is located to all second electronic devices having the information.

Another problem to be solved by the present invention is that the message server analyzes the received service request signal and, in the case of an emergency message in which the analyzed service request signal is set, transmits table number information in which the first electronic device is located to the operation server. At the same time, it is requested to collectively transmit an emergency message to all electronic devices possessed by all employees in the store, and the operation server receives a request from the message server to collectively transmit the emergency message to all electronic devices possessed by all employees. It includes group transmission of table number information and emergency messages where the device is located to all electronic devices possessed by all employees.

Another problem to be solved by the present invention is that the operation server includes a socket server and a message push server, but when the operation server is a socket server, pairing with a second electronic device is performed, and the first electronic device from the message server is Serial number information or login information of the second electronic device possessed by at least one employee in charge of the located table group section, information on the table number where the first electronic device is located, and a service request signal are transmitted to the second electronic device. When requested to be transmitted to the device, a service message is generated and transmitted to the second electronic device, and if the operation server is a message push server, at least one employee in charge of the table group section in which the first electronic device is located from the message server Upon receiving the serial number information of a second electronic device, information on the table number in which the first electronic device is located, and a service message, a request to push the service message to the second electronic device is received, and the service message received from the message server is transmitted to the second electronic device. Includes pushing.

Another problem to be solved by the present invention is that the service message includes at least one of a specific service request message, an inquiry message, an employee call message, and an order message.

Another problem to be solved by the present invention is that the first electronic device includes at least one of a call bell provided in each of a plurality of tables located in a store, an electronic menu plate, and an electronic device of a customer using the table.

Another problem to be solved by the present invention is that when the second electronic device of the second electronic device confirms reception of the service message or accepts the contents of the service message, the second electronic device This includes changing the state to a set state, or deleting a service message from the call list containing the customer's request.

Another problem to be solved by the present invention is that when the second electronic device receives a service message and confirms that the accept button has been input, the first electronic device transmits a recognition signal indicating that the first electronic device has recognized the request. And transmitting a service completion signal to a message server when a response confirmation signal for the recognition signal is received from the first electronic device.

In order to solve the above-described problem, a method for transmitting a group message in a store according to an embodiment of the present invention, in the first electronic device, receives a service request from a customer who uses any one of a plurality of tables located in the store. Thus, transmitting a service request signal corresponding to the received service request to the AP; Receiving, at the AP, a service request signal from the first electronic device, and transmitting table group section information, table number information, and the received service request signal in which the first electronic device is located to a message server; After receiving the table group section information, table number information, and service request signal from the AP, the message server generates a service message corresponding to the service request signal by analyzing the service request signal, and the table group section where the first electronic device is located. At least some of the serial number information of the second electronic device, login information of the second electronic device, table number information in which the first electronic device is located, service request signal, and service message held by at least one employee in charge of Transmitting; And at least some of the serial number information of the second electronic device, login information of the second electronic device, table number information, a service request signal, and a service message from the operation server, and the controller having the serial number or login information Including the step of transmitting table number information and a service message to at least one second electronic device among the 2 electronic devices, wherein the table group section information includes a plurality of tables located in the store based on the position of the table and the number of seats. This is information composed of a plurality of sections that divide the number table into one section.

In the present invention, since a plurality of tables provided in a store are grouped into one section and electronic devices possessed by an employee in a store are also grouped to take charge of each section, a group message is transmitted and Treatment systems and methods can be provided.

The present invention provides an in-store group message transmission and processing system and method capable of improving the safety of customers by collectively transmitting an emergency message to the electronic devices of all employees in the store when the customer's service request is urgent. I can.

The present invention allows the employee in charge of one section to perform a new service request to the employee who responds to the customer first, so that the customer can receive the best service, and the employee can respond to the customer leisurely. It is possible to provide a system and method for transmitting and processing group messages in a store in which there is.

The effects according to the invention are not limited by the contents exemplified above, and more various effects are included in the present specification.

1 is a diagram for explaining a system for transmitting and processing group messages in a store according to an embodiment of the present invention.
2 is a block diagram schematically illustrating a configuration of a first electronic device according to an embodiment of the present invention.
3 is a block diagram schematically illustrating a configuration of a second electronic device according to an embodiment of the present invention.
4 is a diagram schematically showing the configuration of a message server according to an embodiment of the present invention.
5 is a diagram schematically showing the configuration of an operation server according to an embodiment of the present invention.
6 is a diagram for explaining a second electronic device for dividing a table in a store into a plurality of sections and in charge of each section according to an embodiment of the present invention.
7A and 7B are diagrams for explaining a group management method according to an embodiment of the present invention.
8A and 8B are flowcharts illustrating a system for transmitting and processing group messages in a store when the operation server according to an embodiment of the present invention is a socket server.
9A and 9B are flowcharts illustrating a system for transmitting and processing group messages in a store when the operation server according to an embodiment of the present invention is a message push server.

Advantages and features of the present invention, and a method of achieving them will become apparent with reference to the embodiments described below in detail together with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but will be implemented in a variety of different forms, only these embodiments are intended to complete the disclosure of the present invention, and those skilled in the art to which the present invention pertains. It is provided to fully inform the person of the scope of the invention, and the invention is only defined by the scope of the claims.

Combinations of each block of the attached block diagram and each step of the flowchart may be performed by algorithms or computer program instructions, which are composed of firmware, software, or hardware. These algorithms or computer program instructions can be mounted on the processor of a general purpose computer, special purpose computer or other programmable digital signal processing device, so that the instructions executed by the processor of the computer or other programmable data processing equipment. These will create means for performing the functions described in each block of the block diagram or each step of the flowchart. These algorithms or computer program instructions may also be stored in computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing equipment to implement a function in a particular manner, so that the computer-readable or computer-readable It is also possible to produce an article of manufacture containing instruction means for performing the functions described in each block of the block diagram or each step of the flow chart. Computer program instructions can also be mounted on a computer or other programmable data processing equipment, so that a series of operating steps are performed on a computer or other programmable data processing equipment to create a computer-executable process to create a computer or other programmable data processing equipment. It is also possible for the instructions to perform the processing equipment to provide steps for performing the functions described in each block of the block diagram and each step of the flowchart.

In addition, each block or each step may represent a module, segment, or part of code comprising one or more executable instructions for executing the specified logical function(s). It should also be noted that in some alternative embodiments, functions mentioned in blocks or steps may occur out of order. For example, two blocks or steps shown in succession may in fact be performed substantially simultaneously, or the blocks or steps may sometimes be performed in the reverse order depending on the corresponding function.

The same reference numerals refer to the same components throughout the specification.

Each of the features of the various embodiments of the present invention can be partially or entirely combined or combined with each other, and as those skilled in the art can fully understand, technically various interlocking and driving are possible, and each embodiment may be independently implemented with respect to each other It may be possible to do it together in a related relationship.

Hereinafter, various embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram for explaining a system for transmitting and processing group messages in a store according to an embodiment of the present invention. First, as shown in FIG. 1, the in-store group message transmission and processing system according to an embodiment of the present invention includes a first electronic device 110, an access point (AP) 120, a message server 130, and operation. The server 140, a manager electronic device 150, and a second electronic device 160 are included.

First, the first electronic device 110 may be any one of a calling bell located at any one of a plurality of tables located in the store, an electronic menu board, and an electronic device of a customer using the store. . For example, the first electronic device 110 may be any one of various electronic devices such as a smart phone, a tablet PC, a notebook, and a desktop.

Specifically, the first electronic device 110 transmits a service request signal received from a customer using any one of a plurality of tables located in the store to the AP 120.

Here, the service request signal is a signal corresponding to a service request received from a customer using the store. For example, when a service request received from a customer is a service request for an order of a specific menu, It's a signal.

The AP 120 receives a service request signal from the first electronic device 110, and sends a message to a table group section information, table number information, and a service request signal in which the first electronic device is located. It is transmitted to the server 130.

The AP 120 specifies the first electronic device 110 that has transmitted the service request signal. Specifically, the specific frame of the service request signal received from the first electronic device 110 by the AP 120 may include table group section information and table number information in which the first electronic device 110 is located.

Here, the table group section information is information composed of a plurality of sections in which a set number of tables are divided into one section based on the position and number of seats of a plurality of tables located in the store.

Also, the table number information is unique number information set in a table located in the store in advance.

The message server 130 is a server that performs a function to reduce the burden on the server by distributing a function to process only web documents in the operation server 140, and reads and processes development languages such as, for example, asp, php, jsp, etc. Thus, it performs a function of processing dynamic content and web application service.

Specifically, after receiving the table group section information, table number information, and service request signal from the AP, the message server 130 analyzes the service request signal to generate a service message corresponding to the service request signal, and the first electronic device Serial number information of the second electronic device 160 possessed by at least one employee in charge of the table group section in which 110 is located, login information of the second electronic device, and the first electronic device 110 Transmits at least three of table number information, a service request signal, and a service message to the operation server.

More specifically, when the operation server 140 is a socket server, the message server 130 is a second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located. Serial number information or login information of the device 160, table number information in which the first electronic device 110 is located, and a service request signal are transmitted to the operation server.

On the other hand, when the operation server 140 is a message push server, the message server 130 is a second member possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located. Serial number information or login information of the electronic device 160, table number information in which the first electronic device 110 is located, and a service message are transmitted to the operation server.

Here, the serial number information is unique information capable of identifying the second electronic device 160 possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located.

In addition, the service message is a message indicating a service requested by a customer, such as a specific service request message, an inquiry message, an employee call message, and an order message.

Further, the message server 130 detects the serial number or login information of the second electronic device 160 possessed by at least one employee in charge of the table group section in which the set first electronic device 110 is located.

In addition, the message server 130 is a second electronic device 160 possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located. 2 By detecting the serial number or login information of the electronic device 160, the detected serial number or login information of the second electronic device 160, table number information in which the first electronic device 110 is located, a service request signal, and At least three of the service messages are transmitted to the operation server 140.

Specifically, when the operation server 140 is a socket server, the message server 130 is among the second electronic devices 160 possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located. Transmits the serial number or login information of the second electronic device 160 that first performed another service request from another customer, information on the table number where the first electronic device 110 is located, and a service request signal to the operation server 140 .

On the other hand, when the operation server 140 is a message push server, the message server 130 is a second electronic device 160 possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located. Among them, the serial number or login information of the second electronic device 160 that first performed another service request from another customer, information on the table number where the first electronic device 110 is located, and a service message are transmitted to the operation server 140. .

Also, when the message server 130 confirms that there is one second electronic device 160 possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located, one second electronic device ( 160) and the serial number or login information of at least one third electronic device in charge of the set section among the remaining sections other than the table group section in which the first electronic device 110 is located, and the detected one At least four of the serial number information or login information of the second electronic device 160, serial number information or login information of the third electronic device, table number information in which the first electronic device 110 is located, a service request signal, and a service message. Is transmitted to the operation server 140.

Specifically, when the operation server 140 is a socket server, the detected serial number information or login information of the second electronic device 160, the serial number information or login information of the third electronic device, the first electronic device ( 110) is located and transmits the table number information and the service request signal to the operation server 140.

On the other hand, when the operation server 140 is a message push server, the detected serial number information or login information of one second electronic device 160, serial number information or login information of a third electronic device, and the first electronic device The table number information on which 110 is located and a service message are transmitted to the operation server 140.

In addition, the message server 130 analyzes the received service request signal and, in the case of an emergency message in which the analyzed service request signal is set, transmits the table number information in which the first electronic device 110 is located to the operation server 140 At the same time, it requests that emergency messages be sent collectively to all electronic devices held by all employees in the store.

The operation server 140 receives at least three of serial number information or login information of the second electronic device 160 from the message server 130, table number information in which the first electronic device 110 is located, a service request signal, and a service message. Upon receiving, the table number information and the service message are transmitted to at least one second electronic device 160 of the second electronic devices 160 having the serial number or login information.

Specifically, when the operation server 140 is a socket server, the operation server 140 provides serial number information or login information of the second electronic device 160 from the message server 130, and the first electronic device 110 is located. After receiving the table number information and the service request signal, a service message is generated to send the table number information and the service message to at least one second electronic device 160 of the second electronic devices 160 having the serial number or login information. send.

On the other hand, when the operation server 140 is a message push server, the operation server 140 provides serial number information or login information of the second electronic device 160 from the message server 130, and the first electronic device 110 The table number information and the service message are transmitted to at least one second electronic device 160 of the second electronic devices 160 having the serial number or login information by receiving the location table number information and the service message.

Here, the operation server 140 transmits table number information and a service message where the first electronic device 110 is located to at least one second electronic device 160 of the second electronic devices 160 having a serial number or a login server. send. Specifically, the operation server 140 may group-transmit table number information and service message where the first electronic device 110 is located to all second electronic devices 160 having serial number or login information, or 2 Table number information and a service message may be transmitted to the electronic device 160.

In addition, the operation server 140 transmits table number information and a service message in which the first electronic device 110 is located to the second electronic device 160 that first requested another service from another customer.

In addition, when it is determined that the service message has failed to be transmitted as a result of transmitting the service message to one second electronic device 160, the operation server 140 provides table number information and service message in which the first electronic device 110 is located. Is transmitted to at least one of a manager electronic device and a third electronic device.

In addition, the operation server 140 group transmits table number information and a service message in which the first electronic device 110 is located to all second electronic devices 160 having serial numbers or login information.

In addition, the operation server 140 receives a request from the message server 130 to collectively transmit an emergency message to all electronic devices possessed by all employees, and transmits all the table number information and the emergency message in which the first electronic device 110 is located. Group transmission to all electronic devices held by the employee.

In addition, when the operation server 140 is a socket server, the operation server 140 performs pairing with the second electronic device 160, and the first electronic device 110 is located from the message server 130. Service at the same time as receiving serial number information or login information of the second electronic device 160 possessed by at least one employee in charge of the table group section, table number information in which the first electronic device 110 is located, and a service request signal Upon receiving a request to transmit a message to the second electronic device 160, a service message is generated and transmitted to the second electronic device 160.

In addition, the operation server 140, when the operation server 140 is a message push server, the second from the message server 130, possessed by at least one employee in charge of the table group section in which the first electronic device 110 is located. Upon receiving the serial number information or login information of the electronic device 160, table number information in which the first electronic device 110 is located, and a service message are received, a request to push to the second electronic device 160 is received, and the message server 130 ) Pushes the service message received from the second electronic device 160.

The manager electronic device 150 is an electronic device that manages electronic devices possessed by employees in the store. For example, the manager electronic device 150 is a smart phone, a tablet PC, a laptop, a desktop, etc. It may be any one of electronic devices.

Specifically, when the service message fails to be transmitted as a result of the operation server 140 transmitting the service message to one second electronic device, the manager electronic device 150 transmits the service message from the operation server 140 to the first electronic device 110. ) Can be transmitted table number information and service message.

The second electronic device 160 is an electronic device possessed by at least one employee in charge of a table group section in which the first electronic device 110 is located. For example, the second electronic device 160 is a smart phone and a wearable device. It may be any one of various electronic devices such as devices.

Specifically, the second electronic device 160 receives table number information and a service message in which the first electronic device 110 is located from the operation server 140. In addition, when the operation server 140 is a socket server, the second electronic device 160 performs pairing with the operation server 140.

Also, when the second electronic device 160 of the second electronic device 160 confirms reception of the service message or accepts the contents of the service message, the second electronic device 160 The status is changed to the set status, or the service message is deleted from the call list containing the customer's request.

In an embodiment, the second electronic device 160 may transmit the received service message to another device. For example, when the user of the second electronic device 160 cannot process a task according to the received service message, the second electronic device 160 may transmit the service message to another device according to the user's selection. . As another example, when a service message is not received or accepted for a predetermined time, the second electronic device 160 may automatically transmit the service message to another device.

In an embodiment, the delivered service message may include information indicating that it has not been processed by another device. The device receiving the service message may request the user to process the service message with priority.

In addition, the service message may include information on its importance. For example, since a task with higher importance requires faster processing, information on higher importance may be included. In this case, when displaying the received service messages, the second electronic device 160 may arrange and display the service messages in order of importance.

In addition, since messages that have passed more time since they have been received need to be processed faster, the importance of each service message may be set to increase with time. A more detailed operation of the related second electronic device 160 will be described later. would.

2 is a block diagram schematically illustrating a configuration of a first electronic device according to an embodiment of the present invention. First, as shown in FIG. 2, the first electronic device 200 according to an embodiment of the present invention includes a communication unit 210, an input unit 220, an output unit 230, a storage unit 240, and a control unit ( 250).

The communication unit 210 enables communication with a computer, a server, or a portable terminal. Specifically, the communication unit 210 transmits a service request signal corresponding to a service request received from a customer, which is a user, to the AP.

The input unit 220 provides an input interface to a user. For example, the input unit 220 may be configured to receive various types of information from a user, such as a keyboard and a mouse. Alternatively, the input unit 220 may be integrated with the output unit 230 to be configured. That is, the input unit 220 and the output unit 230 may be integrated and configured in the form of a touch screen.

Specifically, the input unit 220 receives a service request signal from a customer who is a user. For example, when the input unit 220 is a call bell, a bell for requesting a specific service can be input, and when the input unit 220 is an electronic menu board, a letter, symbol, shortcut key, etc. for requesting a specific service can be input, When the input unit 220 is an electronic device of a customer, which is a user, characters, symbols, and various order keys may be input.

The output unit 230 may include an input unit 220. The output unit 230 provides an output interface to the user. For example, the output unit 230 may be configured to display various screens while providing an output interface to a user, such as a liquid crystal display device or an organic light emitting display device.

The storage unit 240 stores various types of information under the control of the controller 250.

The controller 250 executes various software programs to perform various functions for the first electronic device 200, and also performs processing and control for voice communication and data communication.

3 is a block diagram schematically illustrating a configuration of a second electronic device according to an embodiment of the present invention. First, as shown in FIG. 3, the second electronic device 300 according to an embodiment of the present invention includes a communication unit 310, an input unit 320, an output unit 330, a storage unit 340, and a control unit. 350).

The communication unit 310 enables communication with a computer, server, or portable terminal. Specifically, the communication unit 310 receives table number information and a service message where the first electronic device is located from the operation server.

In addition, when the communication unit 310 receives the service message and confirms that the accept button has been input, the communication unit 310 transmits a recognition signal indicating that the information requested by the first electronic device has been recognized, and recognizes it from the first electronic device. When receiving a response confirmation signal to the signal, it transmits a service completion signal to the message server.

The input unit 320 provides an input interface to a user. For example, the input unit 320 may be configured to receive various types of information from a user, such as a keyboard and a mouse. Alternatively, the input unit 320 may be configured to be integrated with the output unit 330. That is, the input unit 320 and the output unit 330 may be integrated and configured in the form of a touch screen.

The output unit 330 may include an input unit 320. The output unit 330 provides an output interface to a user. For example, the output unit 330 may be configured to display various screens while providing an output interface to a user, such as a liquid crystal display device and an organic light emitting display device.

The storage unit 340 stores various types of information under the control of the control unit 350.

The controller 350 executes various software programs to perform various functions for the second electronic device 300, and also performs processing and control for voice communication and data communication.

Specifically, when the second electronic device 300 among the second electronic devices 300 confirms reception of the service message or accepts the contents of the service message, the state of the received service message is Changes to the set state or deletes the service message from the call list containing the customer's request.

4 is a diagram schematically showing the configuration of a message server according to an embodiment of the present invention. First, as shown in FIG. 4, the message server 400 according to an embodiment of the present invention includes a communication unit 410, a storage unit 420, and a control unit 430.

First, the communication unit 410 enables communication with a computer, a server, or a portable terminal. Specifically, the communication unit 410 receives table group section information, table number information, and a service request signal from the AP, and then the second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located. At least three of serial number information or login information, table number information in which the first electronic device is located, a service request signal, and a service message are transmitted to the operation server.

In addition, the communication unit 410 transmits at least three of serial number information or login information of the second electronic device detected by the control unit 430, table number information in which the first electronic device is located, a service request signal, and a service message to the operation server. do.

Further, the communication unit 410 includes serial number information or login information of one second electronic device detected by the control unit 430, serial number information or login information of a third electronic device, table number information in which the first electronic device is located, At least four of the service request signal and service message are transmitted to the operation server.

In addition, when the service request signal analyzed by the control unit 430 is an emergency message set, the communication unit 410 transmits table number information on which the first electronic device is located to the operation server and simultaneously carries the emergency message to all employees in the store. Requests to be sent collectively to all electronic devices as long as one.

The storage unit 420 stores various types of information under the control of the control unit 430.

The controller 430 executes various software programs to perform various functions for the message server 400, and also performs processing and control for voice communication and data communication.

Specifically, the controller 430 analyzes the service request signal and generates a service message corresponding to the service request signal.

Also, the control unit 430 detects the serial number or login information of the second electronic device possessed by at least one employee in charge of the table group section in which the set first electronic device is located.

In addition, the control unit 430 includes the serial number of the second electronic device that first requested another service from another customer among the second electronic devices possessed by at least one employee in charge of the table group section in which the first electronic device is located, or Detect login information.

Also, when it is determined that there is one second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located, the controller 430 The serial number or login information of at least one third electronic device in charge of a set section among the remaining sections other than the table group section in which the first electronic device is located is detected.

In addition, the controller 430 analyzes whether the received service request signal is a set emergency message.

5 is a diagram schematically showing the configuration of an operation server according to an embodiment of the present invention. First, as shown in FIG. 5, the operation server 500 according to an embodiment of the present invention includes a communication unit 510, a storage unit 520, and a control unit 530.

First, the communication unit 510 enables communication with a computer, a server, or a portable terminal. Specifically, the communication unit 510 receives at least three of serial number information or login information, table number information, service request signal, and service message of the second electronic device from the message server, and receives the second electronic device having the serial number or login information. Table number information and a service message are transmitted to at least one second electronic device of the devices.

In addition, the communication unit 510 transmits table number information and a service message in which the first electronic device is located to the second electronic device that first requested another service from another customer.

In addition, when it is determined that the service message has failed as a result of transmitting the service message to one second electronic device, the communication unit 510 transmits the table number information and the service message where the first electronic device is located to the manager electronic device and the third electronic device. It transmits to at least one of the electronic devices.

In addition, the communication unit 510 group transmits table number information and a service message in which the first electronic device is located to all second electronic devices having serial number or login information.

In addition, the communication unit 510 receives a request from the message server to collectively transmit an emergency message to all electronic devices possessed by all employees, and transmits the table number information and the emergency message in which the first electronic device is located to all electronic devices possessed by all employees. Group transmission.

In addition, when the operation server 500 is a socket server, the communication unit 510 performs pairing with the second electronic device, and is possessed by at least one employee in charge of the table group section in which the first electronic device is located from the message server. Upon receiving the serial number information or login information of the second electronic device, information on the table number in which the first electronic device is located, and a service request signal are received, a request to transmit a service message to the second electronic device is received, and transmitted to the second electronic device. .

In addition, when the operation server is a message push server, the communication unit 510 includes serial number information or login information of the second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located from the message server, Upon receiving the table number information and the service message in which the first electronic device is located, a request to push the service message to the second electronic device is received, and the service message received from the message server is pushed to the second electronic device.

*

* The storage unit 520 stores various types of information under the control of the control unit 530.

The controller 530 executes various software programs to perform various functions for the operation server 500, and also performs processing and control for voice communication and data communication.

Specifically, when the operation server 500 is a socket server, the control unit 530 receives a request to transmit a service message to the second electronic device from a message server and generates a service message.

6 is a diagram illustrating a second electronic device for dividing a table in a store into a plurality of sections and in charge of each section according to an embodiment of the present invention.

First, as shown in FIG. 6, a section according to an embodiment of the present invention includes a plurality of tables located in a store based on the position of the table and the number of seats, and a plurality of tables divided into one section. It consists of sections. Specifically, the section divides the set number of tables into one group based on the total number of seats in the tables located in the store, the location of each table, the number of employees working in the store, operating hours and days of the week, etc. .

For example, the total number of tables in a square-shaped store is 28, and each of the four corners has 1 to 4 tables that can seat 5 customers, and 8 customers are seated in the center. A case where the fifth table that can be done is arranged will be described.

First, in the above-described example, in the morning hours on weekdays when there are relatively few customers, the first table and the second table may be set as a first section, and the third table and the fourth table may be set as another section. It can be set as a section, and the fifth table can be set as the third section, which is the last section.

On the other hand, in the above-described example, the first to fifth tables may be set as the first to fifth sections, respectively, on weekday evenings or weekends where there are relatively many customers.

In addition, if there are many employees working in the store, the section setting may be further subdivided, whereas if there are few employees working in the store, the section setting may not be subdivided.

In other words, the section setting according to an embodiment of the present invention is based on the total number of seats in the table located in the store, the location of each table, the number of employees working in the store, operating hours and days of the week, etc. It is a concept.

Also, the second electronic device is a variety of electronic devices possessed by at least one employee in charge of the table group section in which the first electronic device is located. For example, an employee in a store may provide services to customers while wearing a second electronic device on their wrist in the form of a wearable device.

In an embodiment of the present invention, a plurality of tables provided in a store are grouped into one section, respectively, and at the same time, a second electronic device possessed by an employee in the store is also grouped to take charge of each section.

For example, as shown in FIG. 6, the number of tables in the store is 5, the first table 611 and the second table 612 are set as the first section 610, and the third table to The fifth table (622, 622, 623) is set as the second section (620), and there are a total of 7 employees in the store, and each employee provides services while wearing an electronic device in the form of a wearable device on the wrist. I will explain the case provided.

In the above-described example, three second electronic devices 613 may be grouped to be in charge of services of customers in the first section 610, and four third electronic devices 624 are in the second section 620. They can be grouped to take care of customer service.

As described above, in an embodiment of the present invention, a plurality of tables provided in a store are grouped into a single section, and at the same time, a second electronic device held by an employee in the store is also grouped to take charge of each section. It has the advantage of enabling customized service.

7A and 7B are diagrams for explaining a group management method according to an embodiment of the present invention. First, FIG. 7A is a diagram for explaining contents of group management in a table list movement method according to an embodiment of the present invention.

According to an embodiment of the present invention, in a manager (manager) electronic device, tables in a store may be grouped into one section, and the number of employees in charge of each group and employees may be specified.

For example, as shown in FIG. 7A, the manager (manager) electronic device receives a command to perform a modify group from the manager (manager), and performs section setting and change of the table in the store. You can display a table window that you can do and a receiver window where you can set up and change the staff responsible for each group.

For a specific example, the manager (manager) electronic device may receive a section and a table from the manager (manager) and then select the move key 710 to set and change the section for the table in the store.

In addition, the manager (manager) electronic device may receive an employee designation from the manager (manager) and then select the move key 720 to set and change the employee in charge of a specific group.

Thereafter, the manager (manager) electronic device may receive the storage key 730 or the cancel key 740 according to the manager (manager)'s selection, and may store or cancel the input and changed contents, respectively.

FIG. 7B is a diagram for explaining contents of group management in a drag and drop method according to an embodiment of the present invention. According to an embodiment of the present invention, in a manager (manager) electronic device, tables in a store may be grouped into one section, and the number of employees in charge of each group and employees may be specified.

For example, as shown in FIG. 7B, the electronic device of the manager (manager) receives a command to perform a modify group from the manager (manager), and the electronic device possessed by all employees in the store ( 750) and each of the sections 760, 770, 780, and 790 may be displayed in a UI (User Interface).

Thereafter, the manager (manager) electronic device selects any one of the entire electronic devices 750 according to the manager (manager)'s selection, and drops it in the section area to be designated while being dragged. If so, the selected electronic devices may be grouped into a corresponding section.

The manager (manager) according to the present invention can easily set and change sections and staff by using a move key or a drag and drop method, thereby improving user convenience.

8A and 8B are flowcharts illustrating a system for transmitting and processing group messages in a store when the operation server according to an embodiment of the present invention is a socket server. First, as shown in FIGS. 8A and 8B, the second electronic device performs a connection process with a socket server (811 ). Specifically, after the second electronic device requests a connection to the socket server, when the store log-in process is completed by a specific employee, the socket server verifies the log-in information, and when the verification is completed, pairing is completed and interconnected.

Thereafter, the first electronic device receives a service request from a customer (812 ). For example, the first electronic device may receive a service request such as a service request, inquiry, call, or order from a customer. In this case, the first electronic device may be a customer electronic device using a call bell, an electronic menu plate, and a table.

Thereafter, the first electronic device transmits a service request signal to the AP (813 ). Specifically, the first electronic device converts a service request received from a customer using the table into a service request signal corresponding to the service request, and transmits the converted service request signal to the AP.

Thereafter, the AP transmits table group section information, table number information, and a service request signal to the message server (814). Specifically, the specific frame of the service request signal received by the AP from the first electronic device may include table group section information, table number information, etc., in which the first electronic device is located, so that the AP includes table group section information, table number information, and A service request signal can be transmitted to the message server.

Thereafter, the message server detects the serial number or login information of the second electronic device, analyzes the service request signal, and generates a service message (815 ). Specifically, the message server detects the serial number or login information of the second electronic device in order to identify the electronic device of the employee in charge of the section to which the table of the customer who has entered the service request belongs.

Thereafter, the message server transmits serial number information or login information of the second electronic device, table number information in which the first electronic device is located, and a service request signal to the socket server (816). Specifically, the message server is a socket server, and serial number information or login information of the second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located, table number information in which the first electronic device is located, Upon transmitting the service request signal, a request is made to transmit a service message to the second electronic device.

If it is an emergency message set as a result of analyzing the service request signal from the message server, the message server transmits the table number information on which the first electronic device is located to the socket server and simultaneously sends the emergency message to the electronic device possessed by all employees in the store. You can also ask for group transfers.

That is, according to an embodiment of the present invention, when the content of a customer's service request is urgent, by sending an emergency message to the electronic devices of all employees in the store as a group, it is possible to improve the safety of the customer and prevent the employee's carelessness. There is an advantage that can be prevented.

If, in the message server, when it is confirmed that there is one second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located, the message server includes the serial number or login information of the second electronic device and The serial number or login information of at least one third electronic device in charge of a set section among the remaining sections other than the table group section in which the first electronic device is located is detected. Thereafter, the message server transmits the detected serial number information or login information of one second electronic device, serial number information or login information of a third electronic device, table number information where the first electronic device is located, and a service message to the socket server. do.

This means that, when it is confirmed that the service message has failed to be transmitted as a result of transmitting the service message from the socket server to the second electronic device, the table number information and the service message in which the first electronic device is located are displayed in the manager electronic device and other sections. This is to transmit to a third electronic device in charge.

That is, according to an embodiment of the present invention, when there is one employee in charge of a section, it is possible to prepare for a case in which the service message of the customer cannot be delivered due to network problems, power problems, and the employee's not wearing electronic devices. There is an advantage that can improve safety.

Thereafter, the socket server generates a service message (817). Specifically, the socket server receives a request from the message server to transmit a service message to the second electronic device, and generates a service message.

Thereafter, the socket server transmits table number information and a service message in which the first electronic device is located to the second electronic device (818). In this case, the socket server may group transmit a service message to all second electronic devices in charge of a section to which the first electronic device belongs, or may transmit a service message to any one of the second electronic devices.

For example, if the customer is a customer who needs to pay special attention from the employee's point of view, such as VIPs, the elderly, children, pregnant women, and disabled people, the socket server is used for all second electronic devices in charge of the section to which the first electronic device belongs. Group transmission of service messages is also possible.

If the socket server receives a request from the message server to collectively transmit an emergency message to all electronic devices possessed by the employee, the socket server may collectively transmit the emergency message to all electronic devices possessed by all employees.

On the other hand, when the socket server receives the serial number or login information of the second electronic device that first performed another service request from another customer among the second electronic devices from the message server, the socket server sends another service request from the other customer. Table number information and a service message in which the first electronic device is located may be transmitted only to the first electronic device that has been performed first.

That is, according to an embodiment of the present invention, if the customer is a customer who needs to pay special attention, a service message is group transmitted to the electronic devices of all employees in charge of the corresponding section, thereby providing more special service to the customer. There is an advantage.

In addition, according to an embodiment of the present invention, it is possible to perform a new service request to the employee who responds to the customer first among the employees in charge of one section, so that the service response time of the employee is considered. It has the advantage of being able to receive services and being able to respond to customers in a leisurely manner from the standpoint of employees.

Thereafter, the socket server transmits the processing result to the message server (819), and then, the message server receives the processing result from the socket server and transmits it to the AP (820).

Thereafter, the second electronic device notifies an employee of the service message reception to the employee, and then receives the notification (821).

Thereafter, when the second electronic device requests 822 a call list to the message server according to the selection of the employee, the user, the message server transmits the call list to the second electronic device (823). Here, the call list is a list in which various service requests are received from customers.

Thereafter, the second electronic device receives a selection of an accept button according to the selection of the employee who is the user (824). Specifically, the second electronic device receives the call list received from the message server, displays the call list, and then selects an accept button.

Thereafter, when the second electronic device transmits the processing result to the message server (825), the message server processes the request (826).

Thereafter, when the second electronic device recognizes the service message (827) and transmits the processing result to the first electronic device (828), the first electronic device transmits a beacon signal to the second electronic device. Do (829).

Thereafter, when the second electronic device completes the recognition (830) and transmits the recognition result to the message server (831), the message server processes the request 832 and then transmits the processing result to the second electronic device ( 833).

9A and 9B are flowcharts illustrating a system for transmitting and processing group messages in a store when the operation server according to an embodiment of the present invention is a message push server. First, as shown in FIGS. 9A and 9B, the first electronic device receives a service request from a customer (911). For example, the first electronic device may receive a service request such as a service request, inquiry, call, or order from a customer. In this case, the first electronic device may be a customer electronic device using a call bell, an electronic menu plate, and a table.

Thereafter, the first electronic device transmits a service request signal to the AP (912). Specifically, the first electronic device converts a service request received from a customer using the table into a service request signal corresponding to the service request, and transmits the converted service request signal to the AP.

Thereafter, the AP transmits table group section information, table number information, and a service request signal to the message server (913). Specifically, the specific frame of the service request signal received by the AP from the first electronic device may include table group section information, table number information, etc., in which the first electronic device is located, so that the AP includes table group section information, table number information, and A service request signal can be transmitted to the message server.

Then, the message server detects the serial number or login information of the second electronic device, analyzes the service request signal, and generates a service message (914). Specifically, the message server detects the serial number or login information of the second electronic device in order to identify the electronic device of the employee in charge of the section to which the table of the customer who has entered the service request belongs.

Thereafter, the message server transmits serial number information or login information of the second electronic device, table number information in which the first electronic device is located, and a service message to the message push server (S915). Specifically, the message server is a socket server and includes serial number information or login information of the second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located, table number information in which the first electronic device is located, and Simultaneously with transmitting the service message, a request is made to push the service message to the second electronic device.

If it is an emergency message set as a result of analyzing the service request signal by the message server, the message server transmits the table number information on which the first electronic device is located to the message push server and simultaneously sends the emergency message to the electronic device held by all employees in the store. You can also request a group transfer to the device.

If, in the message server, when it is confirmed that there is one second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located, the message server includes the serial number or login information of the second electronic device and The serial number or login information of at least one third electronic device in charge of a set section among the remaining sections other than the table group section in which the first electronic device is located is detected. Thereafter, the message server transmits the detected serial number or login information of one second electronic device, serial number information or login information of a third electronic device, table number information in which the first electronic device is located, and a service message to the message push server. do.

This means that when it is confirmed that the service message has failed to be transmitted as a result of transmitting the service message from the message push server to the second electronic device in the future, the table number information and the service message in which the first electronic device is located are transmitted to the manager electronic device and other sections. This is to transmit the data to a third electronic device in charge.

Thereafter, the message push server pushes table number information and a service message in which the first electronic device is located to the second electronic device (916). In this case, the message push server may group-transmit the service message to all second electronic devices in charge of the section to which the first electronic device belongs, or may transmit the service message to any one of the second electronic devices.

For example, if the customer is a customer who needs to pay special attention from the employee's point of view, such as VIPs, the elderly, children, pregnant women, and disabled people, the message push server is all the second electronic devices responsible for the section to which the first electronic device belongs. Group transmission of service messages is also possible.

If the message push server receives a request from the message server to collectively transmit an emergency message to all electronic devices possessed by an employee, the message push server may collectively transmit the emergency message to all electronic devices possessed by all employees.

On the other hand, when the socket server receives the serial number or login information of the second electronic device that first performed another service request from another customer among the second electronic devices from the message server, the message push server requests another service from another customer. Table number information and a service message in which the first electronic device is located may be transmitted only to the second electronic device that performed the first.

Thereafter, the message push server transmits the processing result to the message server (917), and then, the message server receives the processing result from the message push server and transmits it to the AP (918).

Thereafter, the second electronic device notifies the reception of the service message to the employee, which is a user, and then receives a notification (920).

Thereafter, when the second electronic device requests (921) a call list from the message server according to the selection of the employee, the user, the message server transmits the call list to the second electronic device (922).

Thereafter, the second electronic device receives the selection of an accept button according to the selection of the employee, who is the user (923). Specifically, the second electronic device receives the call list received from the message server, displays the call list, and then selects an accept button.

Thereafter, when the second electronic device transmits the processing result to the message server (924), the message server processes the request (925).

Thereafter, after recognizing the service message (926), the second electronic device transmits the processing result to the first electronic device (927), and transmits a beacon signal to the second electronic device to the first electronic device (928). .

Thereafter, when the second electronic device completes recognition (929) and transmits the recognition result to the message server (930), the message server processes the request (931) and then transmits the processing result to the second electronic device ( 932).

The method and system according to the embodiment disclosed above are used to deliver service request information received from each table in a store to each terminal. However, the use of the method and system according to the disclosed embodiment is not limited thereto, and the embodiments disclosed in the present specification are in a specific location (corresponding to a “table”) or a specific subject (corresponding to a “store”) It can also be applied to all methods and systems having a configuration of delivering a request message from the "corresponding to the first electronic device") to the person in charge (corresponding to the "second electronic device") corresponding thereto.

In this specification, each block or each step may represent a module, segment, or part of code including one or more executable instructions for executing the specified logical function(s). It should also be noted that in some alternative embodiments, functions mentioned in blocks or steps may occur out of order. For example, two blocks or steps shown in succession may in fact be performed substantially simultaneously, or the blocks or steps may sometimes be performed in the reverse order depending on the corresponding function.

The steps of the method or algorithm described in connection with the embodiments disclosed herein may be directly implemented by hardware, software modules, or a combination of the two executed by a processor. The software module may reside in RAM memory, flash memory, ROM memory, EPROM memory, EEPROM memory, register, hard disk, removable disk, CD-ROM, or any other type of storage medium known in the art. An exemplary storage medium is coupled to a processor, which processor can read information from and write information to the storage medium. Alternatively, the storage medium may be integral with the processor. The processor and storage media may reside within an application specific integrated circuit (ASIC). The ASIC may reside within the user terminal. Alternatively, the processor and storage medium may reside as separate components within the user terminal.

Although the embodiments of the present invention have been described in more detail with reference to the accompanying drawings, the present invention is not necessarily limited to these embodiments, and various modifications may be made without departing from the spirit of the present invention. Accordingly, the embodiments disclosed in the present invention are not intended to limit the technical idea of the present invention, but to explain the technical idea, and the scope of the technical idea of the present invention is not limited by these embodiments. Therefore, it should be understood that the embodiments described above are illustrative and non-limiting in all respects. The scope of protection of the present invention should be interpreted by the following claims, and all technical ideas within the scope equivalent thereto should be interpreted as being included in the scope of the present invention.

110 First electronic device
120 AP
130 Message Server
140 production servers
150 manager electronics
160 Second electronic device
200 first electronic device
210 Communication Department
220 input
230 output
240 storage
250 control unit
300 second electronic device
310 Communication Department
320 input
330 output
340 storage
350 control unit
400 message server
410 Communication Department
420 storage
430 control unit
500 operational servers
510 communication department
520 storage
530 control unit
610 Section 1
611 Table 1
612 second table
613 Second electronic device
620 Second section
621 third table
622 4th table
623 5th table
624 Third electronic device
710 and 720 navigation keys
730 storage key
740 cancel key
750 full electronics
760 Section 1
770 Section 2
780 Section 3
790 Section 4

Claims (1)

A first electronic device for receiving a service request from a customer using any one of a plurality of tables located in the store and transmitting a service request signal corresponding to the received service request to an access point (AP);
A message server that receives the service request signal from the first electronic device and sends table group section information, table number information, and the received service request signal in which the first electronic device is located. The AP to transmit to;
After receiving the table group section information, the table number information, and the service request signal from the AP, the service request signal is analyzed to generate a service message corresponding to the service request signal, and the first electronic device is located. Serial number information of the second electronic device possessed by at least one employee in charge of the table group section, login information of the second electronic device, table number information in which the first electronic device is located, and the service request signal And the message server transmitting at least some of the service messages to an operation server. And
Receiving at least some of the serial number information of the second electronic device, login information of the second electronic device, the table number information, the service request signal, and the service message from the message server, and has the serial number or login information Including the operation server for transmitting the table number information and the service message to at least one second electronic device of the second electronic device,
The message server includes a serial number or login of a second electronic device that first requested another service from another customer among second electronic devices possessed by at least one employee in charge of a table group section in which the first electronic device is located. By detecting information, transmits at least three of the detected serial number information or login information of the second electronic device, table number information in which the first electronic device is located, the service request signal, and the service message to the operation server,
The operation server transmits the table number information and the service message in which the first electronic device is located to a second electronic device that first performs another service request from the other customer, and
When the message server confirms that there is one second electronic device possessed by at least one employee in charge of the table group section in which the first electronic device is located, the serial number or login information of the one second electronic device and the By detecting the serial number or login information of at least one third electronic device in charge of a set section among the remaining sections other than the table group section in which the first electronic device is located, the detected serial number information or login of the second electronic device At least four of information, serial number information or login information of the third electronic device, table number information in which the first electronic device is located, the service request signal, and the service message are transmitted to the operation server,
When the user of the second electronic device cannot process the service message according to the service message or the service message is not received or accepted for a predetermined time, the second electronic device sends the service message to another second electronic device. To deliver,
Request that the task according to the service message be processed first, increase the importance of the service message as time elapses when the service message is received, and arrange the service messages according to the order of importance,
The message server detects a serial number or login information of a second electronic device possessed by at least one employee in charge of a table group section in which the set first electronic device is located,
When the second electronic device among the second electronic devices confirms reception of the service message or accepts the contents of the service message, the state of the received service message is set. The service message is deleted from the call list that has been changed or contains the customer's request,
The operation server may be a socket server, and transmits the service message as a group to all second electronic devices in charge of a section to which the first electronic device belongs,
The table group section information,
A plurality of sections in which a set number of tables are divided into one section based on the position and number of seats of the table, the number of employees working in the store, operating hours, days of the week, and the number of visiting customers. A calling system for efficient delivery of a customer call message in which the section setting is subdivided as the number of visited customers increases, and the section setting is subdivided as the store is busy operating hours and days of the week.

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