KR102155014B1 - Apparatus and method for maintenance of kiosk - Google Patents

Abstract

An embodiment of the present invention relates to an unmanned terminal maintenance device network-connected to an unmanned terminal installed in a user business and performing unmanned terminal maintenance. The device includes: a no-fault information receiving unit receiving no-fault information including no-fault data by each component in real time from the unmanned terminal; a classification information calculation unit updating classification information, in which average component no-fault data is classified by unmanned terminal manufacturer, in real time by utilizing the no-fault information as big data; an operating time receiving unit receiving the operating time of a display panel of the unmanned terminal sensed through a screen operation detection sensor installed on the unmanned terminal; and a first alarm information transmission unit generating first alarm information and transmitting the same to a manufacturer terminal used by the unmanned terminal manufacturer in a case where first data, which is defined as the ratio of the operating time of the unmanned terminal to the average no-fault operating time of the display panel based on the classification information, is equal to or greater than a first set ratio.

Description

Unmanned terminal maintenance device and method {APPARATUS AND METHOD FOR MAINTENANCE OF KIOSK}

The present invention relates to an apparatus and method for maintenance of an unmanned terminal, and more specifically, by using the period in which a failure does not occur for each component as big data, predicts when a failure may occur for each component, and The present invention relates to an apparatus and method for maintenance of an unmanned terminal enabling the maintenance of a terminal to be performed in advance.

Kiosk refers to an unmanned terminal installed in places with a large floating population such as restaurants, fast food chain stores, banks, government offices, hospitals, etc. so that the public can easily use it for unmanned automation of information services and work in the information and communication field. . Due to the recent improvement in labor costs, the number of kiosks installed is increasing year by year, and the use of kiosks is increasing more and more rapidly in places where a large number of people gather at specific times, such as restaurants and fast food chain stores.

Compared to this increasing number of kiosks installed, the maintenance system for kiosks is relatively inferior. Currently, the maintenance of the kiosk is to solve the problem through a remote connection with the manufacturer's representative over the phone when a problem occurs with the kiosk, and if the problem is not solved by remote access, the manufacturer visits the site to perform maintenance. Done in a way. However, this method is time-consuming, and if you visit the site for maintenance, it may interfere with sales until the kiosk operates normally.

In this specification, in order to compensate for the aforementioned problems, an unmanned terminal maintenance apparatus and method will be introduced to manage the state of the parts of the kiosk in real time so that the maintenance of the kiosk can be performed in an integrated manner.

[Prior literature]

Registered Patent 10-0964239

One technical problem to be solved by the present invention is to predict when a failure may occur for each of the parts by using the period in which the failure does not occur for each part as big data, and perform maintenance of the unmanned terminal in advance in preparation for this. It is to provide an apparatus and method for maintenance of an unmanned terminal that can be performed.

Another technical problem to be solved by the present invention is to provide an unmanned terminal maintenance apparatus and method capable of detecting and analyzing an abnormal operation signal of an unmanned terminal, and remotely diagnosing an abnormal operation to maintain an unmanned terminal in an optimized state. have.

The problem to be solved by the present invention is not limited to the problems mentioned above, and other problems that are not mentioned will be clearly understood by those skilled in the art from the following description.

According to an embodiment of the present invention, an unmanned terminal maintenance device connected to an unmanned terminal installed in a user company through a network to maintain and repair the unmanned terminal provides fault-free information including fault-free data for each part of the unmanned terminal. A fault-free information receiving unit for receiving in real time; A classification information calculation unit that uses the fault-free information as big data to update classification information obtained by classifying the average fault-free data of parts for each manufacturer of the unmanned terminal in real time; An operation time receiver configured to receive an operation time of the display panel of the unmanned terminal calculated through a screen motion detection sensor installed in the unmanned terminal; Based on the classification information, when the first data defined as the ratio of the operating time of the display panel of the corresponding unmanned terminal to the average non-failure operating time of the display panel is equal to or greater than the first set ratio, first alarm information is generated and the corresponding unattended terminal A first alarm information transmission unit for transmitting to the manufacturer terminal used by the manufacturer of; And calculating the display panel replacement time of the corresponding unmanned terminal based on a value obtained by multiplying the first set ratio by the daily business hours of the user company and the average failure screen display time of the display panel of the unmanned terminal of the user company. It includes a display panel replacement timing transmission unit that is transmitted to the user terminal used by the user company.

An apparatus for maintaining an unmanned terminal according to an embodiment of the present invention includes: a touch count receiving unit for each region for receiving the number of touches for each region of a touch panel of the unmanned terminal sensed through a touch sensor installed in the unmanned terminal; Based on the classification information, when the second data defined as the ratio of the number of touches by region of the unmanned terminal to the average number of non-failure touches of the touch panel is equal to or greater than the second set ratio, second alarm information is generated and A second alarm information transmission unit for transmitting to the manufacturer's terminal of the unmanned terminal; And calculating the number of daily touches to the unmanned terminal of the user company based on the number of touches received from the touch detection sensor, and the calculated number of daily touches and the average non-failure touch of the touch panel of the unmanned terminal used by the user. And a touch panel replacement timing transmitter that calculates a touch panel replacement timing of a corresponding unmanned terminal based on a value obtained by multiplying the number of times by the second setting ratio and transmits the calculated touch panel replacement timing to the user company terminal.

In the unmanned terminal maintenance apparatus according to an embodiment of the present invention, when a failure of the display panel is confirmed through the screen motion detection sensor or a failure of the touch panel is confirmed through the touch detection sensor, the unmanned terminal Further comprising a supplementary tag activation unit for activating a supplementary tag attached to the supplementary tag, when a user using the unmanned terminal in a state in which the supplementary tag is activated tags a user terminal, which is his or her terminal, to the supplementary tag, the unmanned terminal A screen to be displayed in is displayed on the user terminal, and the user can select a product or service of the user company through a screen displayed on the user terminal through tagging of the supplementary tag.

The unmanned terminal maintenance apparatus according to an embodiment of the present invention is generated by sensing the length of the receipt output from the unmanned terminal through a failure detection sensor installed in the receipt output device for product payment of the unmanned terminal and summing it. A length information receiver for receiving length information; And the third data defined as the ratio of the length of the receipt output from the receipt output device of the unmanned terminal to the average length of the receipt output device to the average non-failure receipt output length of the receipt output device based on the classification information and the length information 3 It further includes a third alarm information transmission unit for generating alarm information and transmitting it to the manufacturer's terminal of the corresponding unmanned terminal.

The unmanned terminal maintenance apparatus according to an embodiment of the present invention is an input window for generating a terminal number input window on the display of the unmanned terminal when a failure of the receipt output device is confirmed through a failure detection sensor of the receipt output device. Generation unit; And when the user who completed the payment through the unmanned terminal enters the terminal number of the user terminal used by the user in the input window generated by the input window generating unit, the received information on the payment made by the user is SMS It further includes a receipt information transmission unit for transmitting to the user terminal in a manner. .

In the unmanned terminal maintenance apparatus according to an embodiment of the present invention, the number of times of input of the payment means inputted to the payment device of the unmanned terminal during payment through a failure detection sensor installed in the payment device that performs product payment of the unmanned terminal An input number information receiver configured to receive information on the number of inputs generated by sensing; When the fourth data defined as the ratio of the number of inputs processed through the payment method in the payment processing device of the corresponding unmanned terminal to the average number of failures in the payment processing device based on the classification information and the input number information is greater than or equal to the fourth set ratio And a fourth alarm information transmission unit that generates fourth alarm information and transmits it to a manufacturer's terminal of the corresponding unmanned terminal; When a failure of the payment device is confirmed through a failure detection sensor of the payment device, a payment agency window generation unit generates a payment agency window for inputting card information, which is information necessary for card payment, to a display unit of the corresponding unmanned terminal; And, when card information is entered in the payment agency window by a user in progress, payment is made for the amount, and the payment completed amount is transmitted to the user terminal used by the user of the unmanned terminal. Transmission unit; An abnormal operation signal receiver configured to receive an abnormal operation signal from the abnormal operation detection sensor when an abnormal operation is detected in the program operation process of the unmanned terminal through the abnormal operation detection sensor installed in the unmanned terminal; An abnormal operation diagnosis unit that analyzes the abnormal operation signal and remotely diagnoses the abnormal operation of the unmanned terminal to generate diagnosis information; And an unmanned terminal controller configured to remotely control the unmanned terminal in response to the diagnosis information.

In the unmanned terminal maintenance apparatus according to an embodiment of the present invention, when an abnormal operation is detected in the program operation process of the unmanned terminal through an abnormal motion detection sensor installed in the unmanned terminal, the abnormal operation is performed from the abnormal motion detection sensor. An abnormal operation signal receiver for receiving a signal; Abnormal operation diagnosis for generating diagnostic information on abnormal operation of the unmanned terminal by analyzing the abnormal operation signal and performing system diagnosis, device diagnosis, application program diagnosis, software diagnosis, dump file diagnosis and serial port diagnosis of the unmanned terminal part; And an unmanned terminal controller configured to remotely control the unmanned terminal in response to the diagnosis information.

In the unmanned terminal maintenance apparatus according to an embodiment of the present invention, when the unmanned terminal or the network is stopped for a reference time, the unmanned terminal control unit automatically performs the unattended terminal through a network power switch installed in the unmanned terminal. After rebooting, it performs a function of monitoring whether the unmanned terminal operates normally.

An apparatus for maintaining an unmanned terminal according to an embodiment of the present invention includes a non-operation time receiver configured to receive a non-operation time of a display panel of a corresponding unmanned terminal during daily business hours of the user company from the screen motion detection sensor; Based on the non-operation time, the requesting company that requested the advertisement to the unmanned terminal of the user company calculates the non-transmission time of the advertisement of the requesting company from the corresponding unmanned terminal and transmits it to the requesting company terminal used by the requesting company. A transmission time transmission unit; A contract information receiver for receiving contract information including information on the content of the unmanned terminal advertisement contract between the user company and the client company from the user company terminal used by the user company; An amount calculation unit that calculates an amount corresponding to a non-transmission time of the advertisement of the requesting company based on the contract information; And a selection signal transmission unit for transmitting a selection signal requesting to select any one of receiving the amount calculated by the amount calculating unit and receiving an additional advertisement time corresponding to the non-transmission time of the advertisement to the client terminal. Include.

In response to the selection signal, the unmanned terminal maintenance apparatus according to an embodiment of the present invention receives a first response signal when the requesting company selects to receive an amount, and selects that the requesting company is given additional advertising time. A response signal receiving unit for receiving a second response signal in case of; When the first response signal is received, a first payment that transmits first payment information to the user company terminal to proceed with payment for a compensation amount plus an amount to be received by the client company and a set fee proportional to the amount. Information transmission unit; When the second response signal is received, an additional advertisement signal requesting the client company to grant an additional advertisement time and a payment for a compensation amount added to a setting fee proportional to the additional advertisement time, when the second response signal is received. 2 a second payment information transmission unit for transmitting payment information to the user company terminal; And an amount transmission unit that transmits an amount to be received by the client company to the client terminal among the amount of money that has been paid in response to the first payment information, wherein the additional advertisement time is longer than a non-transmission time of the advertisement. It is characterized.

An unmanned terminal maintenance management method using an unmanned terminal maintenance device that is connected to an unmanned terminal installed in a user company through a network and maintains and repairs the unmanned terminal according to an embodiment of the present invention, wherein the fault-free information receiving unit includes the unmanned terminal. Receiving real-time fault-free information including fault-free data for each part from the classification information calculation unit by using the fault-free information as big data to classify the average fault-free data of the parts by manufacturers of the unmanned terminal. Updating information in real time, receiving an operation time of the display panel of the unmanned terminal sensed by an operation time receiver through a screen motion detection sensor installed in the unmanned terminal, and a touch count receiving unit for each area installed in the unmanned terminal Receiving the number of touches for each region of the touch panel of the unmanned terminal sensed through the touch detection sensor, the operation time of the unmanned terminal relative to the average failure time of the display panel based on the classification information by the first alarm information transmission unit When the first data defined as the ratio of is greater than or equal to the first set ratio, generating first alarm information and transmitting it to the manufacturer terminal used by the manufacturer of the corresponding unmanned terminal, the second alarm information transmission unit based on the classification information. When the second data, defined as the ratio of the number of touches per area of the unmanned terminal to the average number of non-failure touches of the touch panel, is greater than or equal to the second set ratio, second alarm information is generated and transmitted to the terminal of the manufacturer of the unmanned terminal Step, the non-operation time receiving unit receiving a time when the operation of the display panel of the corresponding unmanned terminal is not operated during the daily business hours of the user company from a screen motion detection sensor installed in the user's unmanned terminal, and non-transmission time Based on the inactivity time of the transmission unit, the requesting company that requested the advertisement to the unmanned terminal of the user company calculates the non-transmission time of the advertisement of the requesting company from the corresponding unmanned terminal to the requesting company terminal used by the requesting company. And transmitting.

Through the unmanned terminal maintenance apparatus of the present invention, the manufacturer checks the first to fourth alarm information, which is a signal that the parts need to be replaced, through the manufacturer's terminal in real time, and performs maintenance of the unmanned terminal in the user company. Failure of unmanned terminals can be prevented in advance.

In addition, through the unmanned terminal maintenance apparatus of the present invention, when an abnormal operation is detected during the program operation of the unmanned terminal, system diagnosis, device diagnosis, application program diagnosis, software diagnosis, dump file diagnosis, and serial port diagnosis of the unmanned terminal are performed. It is possible to maintain the unmanned terminal in an optimized state by performing remote operation and monitoring the normal operation of the unmanned terminal after controlling the ideal operation of the software using the diagnostic information obtained through it or after an automatic reboot of the unmanned terminal.

In addition, through the unmanned terminal maintenance device of the present invention, when the display panel of the unmanned terminal does not operate during the business hours of the user using the unmanned terminal, and the advertisement of the requesting company that requested the advertisement through the unmanned terminal is not transmitted. , By calculating the non-sending time of advertisement and providing compensation for this to the requesting company, the contract between the user and the requesting company can be more fair.

1 is a schematic diagram showing an unmanned terminal maintenance management system according to an embodiment of the present invention.
2 is a block diagram of an unmanned terminal maintenance apparatus according to an embodiment of the present invention.
3 is a block diagram of an information receiver according to an embodiment of the present invention.
4 is a block diagram of an information transmission unit according to an embodiment of the present invention.
5 is a block diagram of an alarm information transmission unit according to an embodiment of the present invention.
6 is a flowchart of an unmanned terminal maintenance method according to an embodiment of the present invention.
7 and 8 are diagrams illustrating an interface of an unmanned terminal maintenance apparatus according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those of ordinary skill in the art can easily implement the present invention. However, the present invention may be implemented in various different forms and is not limited to the embodiments described herein. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and similar reference numerals are assigned to similar parts throughout the specification.

Throughout the specification, when a part is said to be "connected" to another part, this includes not only "directly connected" but also "electrically connected" with another element interposed therebetween. . In addition, when a part "includes" a certain component, it means that other components may be further included rather than excluding other components unless specifically stated to the contrary. Refer to the accompanying drawings. Hereinafter, the present invention will be described in detail.

1 is a schematic diagram showing an unmanned terminal maintenance management system according to an embodiment of the present invention.

Referring to FIG. 1, an unmanned terminal maintenance management system 1000 according to an embodiment of the present invention includes a user terminal 100, a manufacturer terminal 300, a client terminal 400, and an unattended terminal used by a user. It may include a terminal 500, a user terminal 600 used by a user who uses the unmanned terminal 500, and an unmanned terminal maintenance apparatus 200 connected thereto through a network 700.

Referring to FIG. 1, the user terminal 100 may be a terminal used by a company using the unmanned terminal 500. As an example of the present invention, a user company may be a restaurant, a fast food restaurant, or a bus company using the unmanned terminal 500.

The manufacturer terminal 300 may be a terminal used by a company that manufactures the unmanned terminal 500. The manufacturer may be a company that manufactures and supplies the unmanned terminal 500 to a user company.

The user terminal 100 and the manufacturer terminal 300 may be a general desktop computer. However, the present invention is not limited thereto, and the user terminal 100 and the manufacturer terminal 300 may use electronic devices such as general smartphones, notebook computers, digital broadcasting terminals, personal digital assistants (PDAs), portable multimedia players (PMPs), and tablet PCs. Can include. An electronic device may have one or more general or special purpose processors, memory, storage, and/or networking components (wired or wireless).

The user terminal 600 may be a terminal used by a customer who wants to use the user's product or service in the user's store.

The user terminal 600 may be a smartphone. However, the present invention is not limited thereto, and the user terminal 600 may include an electronic device such as a general desktop computer, a navigation system, a notebook computer, a digital broadcasting terminal, a personal digital assistant (PDA), a portable multimedia player (PMP), and a tablet PC. An electronic device may have one or more general or special purpose processors, memory, storage, and/or networking components (wired or wireless).

The unmanned terminal 500 is a terminal used by a user company, and may be a device that performs payment for a user for a product or service provided by the user company or provides information to the user. The unmanned terminal 500 may include a display panel on which an image is output and a touch panel through which a signal is transmitted by a user's touch, and a payment device that performs the aforementioned payment as needed, a receipt for payment, and payment details It may further include a receipt output device for outputting. For example, the unmanned terminal 500 may include a kiosk (KIOSK), an automated teller machine (ATM), a digital information display (DID), or a bar code scanner, but the present invention is not limited thereto.

The requesting company terminal 400 may be a company that requests that advertisements be displayed on the unmanned terminal 500. The client terminal 400 will be described in more detail with reference to FIGS. 2 to 6.

The unmanned terminal maintenance apparatus 200 receives information in real time from the unmanned terminal 500 through the network 700, and transmits processed information based on the received information to the manufacturer terminal 300 and the user terminal 100. ), etc. As an example of the present invention, the unmanned terminal maintenance apparatus 200 may be a server. Maintenance can be integrated in the unmanned terminal 500 used by the user company through information processed from the unmanned terminal maintenance apparatus 200.

This will be described in more detail in FIGS. 2 to 6.

The communication method of the network 700 is not limited, and examples of the communication network that the network 700 may include include not only a communication method using a mobile communication network, a wired online, a wireless online, a broadcasting network, but also short-range wireless communication between devices. Can be included. For example, the network 700 includes a personal area network (PAN), a local area network (LAN), a campus area network (CAN), a metropolitan area network (MAN), a wide area network (WAN), and a broadband network (BBN). , Online, and the like.

2 is a block diagram of an unmanned terminal maintenance apparatus according to an embodiment of the present invention, FIG. 3 is a block diagram of an information receiving unit 201 according to an embodiment of the present invention, and FIG. 4 is an embodiment of the present invention. A block diagram of an information transmission unit according to an example, FIG. 5 is a block diagram of an alarm information transmission unit according to an embodiment of the present invention, and FIG. 6 is a flow chart of a method for maintaining an unmanned terminal according to an embodiment of the present invention. 7 and 8 are diagrams illustrating an interface of an unmanned terminal maintenance apparatus according to an embodiment of the present invention.

2 to 6, the unmanned terminal maintenance apparatus 200 includes an information receiving unit 201, an information transmitting unit 202, a classification information calculating unit 203, an amount calculating unit 204, and a supplemental tag activating unit ( 205), an input window generation unit 206, a payment agency window generation unit 207, an abnormal operation diagnosis unit 208, and an unmanned terminal control unit 209.

The information receiving unit 201 includes a fault-free information receiving unit 211, an operation time receiving unit 212, an area-specific touch count receiving unit 213, a length information receiving unit 217, an input count information receiving unit 218, and an abnormal operation signal. It may include a receiving unit 219.

The information transmission unit 202 may include an alarm information transmission unit 221, and the alarm information transmission unit 221 includes a first alarm information transmission unit 241, a second alarm information transmission unit 242, and a third An alarm information transmission unit 243 and a fourth alarm information transmission unit 244 may be included.

The fault-free information receiving unit 211 may receive fault-free information including fault-free data for each part of the unmanned terminal 500 in real time. (S11) The fault-free data is from the point of the immediately preceding repair to the next fault. It may contain data on the period.

The fault-free information receiving unit 211 can generally receive fault-free information from the manufacturer's terminal 300, and in some cases, receives a signal indicating that a fault of the component has been detected from sensors installed in each component to be described later. It can also generate fault-free information.

The classification information calculation unit 203 may use the fault-free information as big data to update the classification information obtained by classifying the average fault-free data of parts for each manufacturer of the unmanned terminal 500 in real time (S12). Specifically, the classification information calculation unit 203 may continuously receive fault-free information and generate average fault-free data of parts for each manufacturer through a machine learning algorithm using the received data.

The operation time receiver 212 may receive the operation time of the display panel of the unmanned terminal 500 sensed through a screen motion detection sensor installed in the unmanned terminal 500 (S13) The screen motion detection sensor is an unmanned terminal. It is installed so as to be adjacent to the display panel of 500 to sense whether the display panel operates normally, and through this, an operation time of the display panel may be calculated. The calculated operation time of the display panel may be received by the operation time receiver 212.

Based on the classification information, the first alarm information transmission unit 241 determines that the first data defined as the ratio of the operation time of the display panel of the corresponding unmanned terminal 500 to the average non-failure operation time of the display panel is equal to or greater than the first set ratio. In this case, the first alarm information may be generated and transmitted to the manufacturer's terminal 300 used by the manufacturer of the corresponding unmanned terminal 500. (S14) For example, the first alarm information transmission unit 241 is classified The first, which is the ratio of the operating time from the point of time immediately before the repair of the display panel of the unmanned terminal 500 to be checked to the present with respect to the average non-fault operation time of the display panel of the unmanned terminal 500 to be checked based on information When the data is greater than or equal to the first set ratio, first alarm information may be generated and transmitted to the manufacturer's terminal 300. As an example of the present invention, the first setting ratio may be 0.8 (not limited to this, and the first setting ratio may be changed by the administrator of the unmanned terminal maintenance apparatus 200), that is, the average failure time When the operating time reaches 0.8 times as long, the probability of occurrence of a failure of the corresponding display panel is high, and thus the first alarm information transmission unit 241 manufactures first alarm information to prevent the display panel failure. It can be transmitted to the vendor terminal 300.

The touch count receiving unit 213 for each region may receive the number of touches for each region of the touch panel of the unmanned terminal 500 sensed through a touch sensing sensor installed in the unmanned terminal 500 (S13). It is installed to be adjacent to the touch panel of the unmanned terminal 500 to sense the number of touches for each region of the touch panel, and the number of touches for each region of the sensed touch panel may be received by the touch number receiver 213 for each region.

The second alarm information transmission unit 242, based on the classification information, when second data defined as the ratio of the number of touches per area of the unmanned terminal 500 to the average number of non-failure touches of the touch panel is equal to or greater than the second set ratio, The second alarm information may be generated and transmitted to the manufacturer's terminal 300 of the corresponding unmanned terminal 500 (S14). For example, the second alarm information transmission unit 242 is configured to check based on the classification information. Second data, which is the ratio of the number of touches by region from the point of time of immediately preceding repair of the touch panel of the unmanned terminal 500 to the present, to the average number of non-faulty touches of the touch panel of the unmanned terminal 500 model, is the second setting ratio If this is the case, second alarm information may be generated and transmitted to the manufacturer's terminal 300. As an example of the present invention, the second setting ratio may be 0.9 (however, it is not limited thereto and may be changed by an administrator). That is, when the number of touches equal to 0.9 times the average number of faultless touches is applied to a specific area , Since the probability of occurrence of a failure of the corresponding touch panel is high, the second alarm information transmission unit 242 may transmit the second alarm information to the manufacturer terminal 300 in order to prevent the failure of the touch panel in advance.

The length information receiving unit 217 senses the length of the receipt output from the unmanned terminal 500 through a failure detection sensor installed in the receipt output device for product payment of the unmanned terminal 500 and adds the length information generated by summing it. Can receive.

The third alarm information transmission unit 243 includes third data defined as the ratio of the length of the receipt output from the unmanned terminal 500 to the average length of the receipt output device output based on the classification information and the length information. When the ratio is greater than or equal to the set ratio, third alarm information may be generated and transmitted to the manufacturer's terminal 300 of the corresponding unmanned terminal 500. For example, the third alarm information transmission unit 243 is an unmanned terminal to be checked on the average length of the receipt output device of the unmanned terminal 500 to be checked based on classification information and length information. When third data, which is the ratio of the length of the receipt output from the point of time of immediately preceding repair of the receipt output device of 500 to the present, is equal to or greater than the third set ratio, third alarm information may be generated and transmitted to the manufacturer's terminal 300. As an example of the present invention, the third setting ratio may be 0.9 (however, it is not limited thereto and may be changed by the administrator). That is, a receipt having a length of about 0.9 times the average non-failure receipt output length is displayed in the receipt output device. When output is performed, the probability of occurrence of a failure of the corresponding receipt output device is high, and thus the third alarm information transmission unit 243 transmits the third alarm information to the manufacturer's terminal ( 300).

The input count information receiving unit 218 senses the number of inputs of a payment method that is put into the payment device of the unmanned terminal 500 when making payment through a failure detection sensor installed in a payment device that performs product payment of the unmanned terminal 500. It is possible to receive information on the number of inputs generated For example, the failure detection sensor is installed adjacent to the card slot of the payment device, and when a card for payment is inserted into the card slot, it can count and generate input number information, and the generated input count information is the number of inputs. It may be received by the information receiving unit 218.

The fourth alarm information transmission unit 244 is a ratio of the number of inputs performed through the payment method in the payment processing device of the corresponding unmanned terminal 500 to the average number of failures in the payment processing device based on the classification information and the input number information. When the defined fourth data is greater than or equal to the fourth set ratio, fourth alarm information may be generated and transmitted to the manufacturer's terminal 300 of the corresponding unmanned terminal 500. For example, the fourth alarm information transmission unit 244 is an unmanned terminal to be checked for the average number of faultless inputs of the payment device of the model of the unmanned terminal 500 to be checked based on classification information and input count information ( When the fourth data, which is the ratio of the number of times the payment method is inputted from the point of time of immediately preceding repair of the payment device of 500) to the present, is equal to or greater than the fourth set ratio, fourth alarm information may be generated and transmitted to the corresponding manufacturer's terminal 300. As an example of the present invention, the fourth setting ratio may be 0.9 (however, it is not limited thereto and may be changed by the administrator). That is, when a payment method of about 0.9 times the average number of failures is input, the corresponding Since there is a high probability that a failure of the payment device will occur, the fourth alarm information transmission unit 244 may transmit the fourth alarm information to the manufacturer terminal 300 in order to prevent the payment device from failing in advance.

In this way, the manufacturer checks the first to fourth alarm information through the manufacturer's terminal 300 in real time and performs maintenance of the unmanned terminal 500 within the user company to prevent failure of the unmanned terminal 500 in advance. I can.

In addition, when the abnormal motion signal receiving unit 219 detects an abnormal motion in the program operation process of the unmanned terminal 500 through the abnormal motion detection sensor installed in the unmanned terminal 500, the abnormal motion signal from the abnormal motion detection sensor Can receive. The abnormal motion detection sensor detects when a specific value is out of the normal range based on values related to the system, device, application program, etc. when the unmanned terminal 500 operates normally, generates an abnormal motion signal, and generates an abnormal motion signal receiving unit ( 219) may receive an abnormal operation signal including such abnormal operation contents.

The abnormal operation diagnosis unit 208 may remotely diagnose the abnormal operation of the unmanned terminal 500 by analyzing the abnormal operation signal and generate diagnosis information.

As an example of the present invention, the abnormal operation diagnosis unit 208 analyzes the abnormal operation signal and performs system diagnosis, device diagnosis, application program diagnosis, software diagnosis, dump file diagnosis, and serial port diagnosis of the unmanned terminal 500. Diagnosis information about abnormal operation of the unmanned terminal 500 (eg, in what part of the process a problem has occurred) may be generated (see FIGS. 7 and 8).

The unmanned terminal controller 209 may remotely control the unmanned terminal 500 in response to diagnostic information.

As an example of the present invention, the unmanned terminal control unit 209 can determine whether to block the software according to the software level in the unmanned terminal 500, and focus on a specific software and check first to generate an ideal operation for the corresponding software. If so, it is possible to control this and perform a function of maintaining the unmanned terminal 500 in an optimized state (see FIGS. 7 and 8).

As another example of the present invention, when the unmanned terminal 500 or the network 700 is in a stop state for a reference time (eg, 5 minutes), the unmanned terminal control unit 209 After automatically rebooting the unmanned terminal 500 through a switch, a function of monitoring whether the unmanned terminal 500 is normally operating may be performed. Here, the network power switch may correspond to a power manager capable of turning on or off power of a device (eg, CCTV, camera, PC, route, monitor, etc.) connected to hardware through the Internet or the like at a remote location.

The information transmission unit 202 may include a display panel replacement timing transmission unit 222 and a touch panel replacement timing transmission unit 223.

The display panel replacement timing transmission unit 222 is a corresponding unattended terminal based on a value obtained by multiplying the first setting ratio by the daily business hours of the user and the average fault-free screen display time of the display panel of the unmanned terminal 500 of the user. The display panel replacement time of 500 may be calculated and transmitted to the user terminal 100 used by the user company. For example, when the display panel is repaired on January 1, the daily business hours are 10 hours, the average failure screen display time is 1000 hours, and the first setting ratio is 0.8 as illustrated above, Display panel replacement timing The transmission unit 222 may determine the time when the screen is displayed for 800 hours from the time of immediately preceding repair of the display panel as the time when the display panel should be replaced, and in this case, the display panel replacement time is from January 1st. The display panel replacement timing transmission unit 222, which may be calculated as the time when 80 days have elapsed, may transmit the calculated time to the user company terminal 100.

The touch panel replacement timing transmitter 223 calculates the number of daily touches to the user's unmanned terminal 500 based on the number of touches received from the touch sensor, and calculates the calculated number of daily touches and the number of unmanned touches used by the user. Based on a value obtained by multiplying the average number of non-faulty touches of the touch panel of the terminal 500 by the second setting ratio, the replacement timing of the touch panel of the corresponding unmanned terminal 500 may be calculated and transmitted to the user terminal 100. The touch panel replacement timing transmission unit 223 calculates the touch panel replacement timing in the same room as the display panel replacement timing transmission unit 222 previously exemplarily described, so an exemplary description is omitted, and this replacement timing calculation method is a receipt The same can be applied to an output device and a payment device.

The user company may continuously check the replacement timing of the parts of the unmanned terminal 500 through the user company terminal 100, thereby making the maintenance of the unmanned terminal 500 even easier.

In the above, configurations for preventing a failure of a component of the unmanned terminal 500 installed in a user company have been described. Nevertheless, in the case of parts, however, failures may occur at unexpected times, which may hinder sales. Hereinafter, configurations for supplementing parts that may be damaged when a part is broken will be described.

The information receiving unit 201 may further include a non-operating time receiving unit 214, a contract information receiving unit 215, and a response signal receiving unit 216.

The information transmission unit 202 includes an untransmitted time transmission unit 224, a selection signal transmission unit 225, a first payment information transmission unit 226, a second payment information transmission unit 227, and an amount transmission unit 228. ) May be further included.

The non-operation time receiver 214 may receive a non-operation time of the display panel of the corresponding unmanned terminal 500 during daily business hours of the user company from the screen motion detection sensor.

The non-transmission time transmission unit 224 calculates the non-transmission time of the advertisement of the requesting company from the unmanned terminal 500 by the requesting company requesting the advertisement to the unmanned terminal 500 of the user company based on the non-operation time. Thus, it can be transmitted to the client terminal 400 used by the client.

The contract information receiving unit 215 may receive contract information including information on the content of an advertisement contract of the unmanned terminal 500 between the user and the customer from the user terminal 100 used by the user. The contract information may be received not only from the user company terminal 100 but also from the client company terminal 400.

Based on the contract information, the amount calculation unit 204 may calculate an amount corresponding to the non-transmission time of the advertisement of the requesting company. For example, the contract information includes a content that is decided to be sent out for 30 days based on business hours by setting 10,000 won to send out an advertisement for 1 hour, but 5 hours during the 30 days have not been sent out due to malfunction. In this case, the amount calculation unit 204 may calculate an amount of 50,000 won.

The selection signal transmission unit 225 requests a selection signal for requesting to select any one of receiving the amount calculated by the amount calculation unit 204 and receiving additional advertisement time corresponding to the non-transmission time of the advertisement. It can be transmitted to the terminal 400. The requesting company can check the selection signal to check the time when the advertisement was not sent and the amount of compensation for it, and select whether to receive it or to receive additional advertisement time. When the requesting company chooses to receive additional advertisement time, since the advertisement is transmitted outside the contract period, an additional advertisement time longer than the non-transmission time of the advertisement may be given.

As described above, the requesting company may allow the unmanned terminal 500 to transmit an advertisement for its own product or service through a contract with a user company. However, if the display panel of the unmanned terminal 500 does not operate during the business hours of the user company and the advertisement of the requesting company is not transmitted, the requesting company may suffer damage, and the requesting company continues to determine whether or not an advertisement is being sent. Checking with may be limited. Therefore, in order to solve this problem, it may be necessary to have the requesting company check the selection signal and select what kind of compensation to receive. Through this process, the contract between the user and the client can be fairer than before.

Hereinafter, a process according to the contents of the requesting company's response to the selection signal will be described.

In response to the selection signal, the response signal receiver 216 may receive a first response signal when the client company selects to receive an amount of money, and may receive a second response signal when the client company chooses to receive additional advertisement time. .

When the first response signal is received by the client company selecting to receive the amount, the first payment information transmission unit 226 makes payment for the compensation amount plus the amount to be received by the client company and a setup fee proportional to the amount. The first payment information to proceed may be transmitted to the user company terminal 100. The setup fee is a fee for fairly solving the contract problem between the user company and the requesting company, through which the management company (or manager) of the unmanned terminal maintenance apparatus 200 can earn profits. However, such payment process can be changed through agreement between companies.

The amount transmission unit 228 may transmit the amount to be received by the client company among the amount paid in response to the first payment information, to the client company terminal 400, through which the client company receives compensation for unsent advertisement time. Can be picked up.

When the second response signal is received by selecting to receive additional advertisement time, the second payment information transmission unit 227 responds to the additional advertisement signal and additional advertisement time requesting the user company to grant additional advertisement time. Second payment information to proceed with payment for a compensation amount plus a proportional setting fee may be transmitted to the user company terminal 100. The user company terminal 100 may check the additional advertisement signal and additionally proceed with the advertisement for the requesting company. The setting fee proportional to the additional advertisement time may be a fee similar to the setting fee for the compensation amount described above.

Hereinafter, when a component of the unmanned terminal 500 is broken, a configuration that compensates for the broken component so that the user can smoothly utilize the unmanned terminal 500 will be described.

The information transmission unit 202 may further include a receipt information transmission unit 229 and a payment completion amount transmission unit 230.

When a failure of the display panel is confirmed through a screen motion detection sensor or a failure of a touch panel is confirmed through a touch detection sensor, the supplementary tag activation unit 205 may detect the supplementary tag attached to the unmanned terminal 500. Can be activated. As an example of the present invention, the complementary tag may be an NFC tag, and the complementary tag may be attached by a management company of the unmanned terminal maintenance device 200.

For example, when the display panel is broken and the complementary tag is activated, the user using the unmanned terminal 500 tags his or her terminal (user terminal 600) to the complementary tag, and it should be displayed on the unmanned terminal 500. The screen to be done is displayed on the user terminal 600, and at this time, the user can select the product or service of the user company through the touch of the user terminal 600, and pay the unmanned terminal 500 for the selected product or service. Payment can be made through the device. This is of course the same even when the touch panel is broken.

In this way, even if the display panel or the touch panel of the unmanned terminal 500 is broken, the unmanned terminal 500 can be used through a complementary tag, thereby increasing the efficiency of sales from the user's point of view.

The input window generator 206 may generate a terminal number input window on the display of the unmanned terminal 500 when a failure of the receipt output device is confirmed through a failure detection sensor of the receipt output device.

The receipt information transmission unit 229 inputs the terminal number of the user terminal 600 used by the user who has completed the payment through the unmanned terminal 500 in the input window generated by the input window generation unit 206. In this case, the receipt information for the payment made by the user may be transmitted to the user terminal 600 in an SMS method.

When the user completes the payment through the unmanned terminal 500 in which the receipt output device is broken, the user can check the receipt (including order details) for the payment by entering the terminal number on the display of the unmanned terminal 500. This may be usefully utilized in a situation where it is difficult to confirm an order because the order number is not output from the receipt output device when the receipt output device fails in a fast food restaurant.

The payment agency window generation unit 207 is a payment agency window that, when a failure of the payment device is confirmed through a failure detection sensor of the payment device, inputs card information necessary for card payment to the display of the corresponding unmanned terminal 500 Can be created.

The payment completed amount transmission unit 230, when the card information is inputted in the payment agency window by the user in progress of payment, proceeds with payment for the corresponding amount, and uses the payment completed amount by the user company of the unmanned terminal 500. It can be transmitted to the user's terminal 100. The card information may include a card number, an expiration date, and a card password. When a failure of the payment device is confirmed through this, payment may be made through the corresponding unmanned terminal 500.

The above-described embodiments are for illustrative purposes only, and those of ordinary skill in the art to which the above-described embodiments belong can easily transform into other specific forms without changing the technical idea or essential features of the above-described embodiments. You can understand. Therefore, it should be understood that the above-described embodiments are illustrative and non-limiting in all respects. For example, each component described as a single type may be implemented in a distributed manner, and similarly, components described as being distributed may also be implemented in a combined form.

The scope to be protected through the present specification is indicated by the claims to be described later rather than by the detailed description, and should be interpreted as including all changes or modified forms derived from the meaning and scope of the claims and their equivalent concepts.

100: user terminal 400: client terminal
200: unmanned terminal maintenance device 500: unmanned terminal
300: manufacturer terminal 600: user terminal

Claims (11)

In the unmanned terminal maintenance device that is connected to an unmanned terminal installed in a user company through a network to maintain and repair the unmanned terminal,
A fault-free information receiving unit for receiving fault-free information including fault-free data for each part of the unmanned terminal in real time;
A classification information calculation unit that uses the fault-free information as big data to update classification information obtained by classifying the average fault-free data of parts for each manufacturer of a corresponding unmanned terminal in real time;
An operation time receiver configured to receive an operation time of the display panel of the unmanned terminal calculated through a screen motion detection sensor installed in the unmanned terminal;
A touch count receiving unit for each region for receiving the number of touches for each region of the touch panel of the unmanned terminal, sensed through a touch sensor installed in the unmanned terminal;
When the first data defined as the ratio of the operation time of the display panel of the unmanned terminal to the average non-fault operation time of the corresponding display panel based on the classification information is greater than or equal to the first set ratio, first alarm information is generated and the A first alarm information transmission unit for transmitting to a manufacturer terminal used by a manufacturer of the unmanned terminal;
When the second data defined as the ratio of the number of touches by region of the unmanned terminal to the average number of non-failure touches of the corresponding touch panel based on the classification information is greater than or equal to the second setting ratio, second alarm information is generated A second alarm information transmission unit for transmitting to the manufacturer's terminal;
The user company used by the user company by calculating the display panel replacement time of the unmanned terminal based on a value obtained by multiplying the first set ratio by the daily business hours of the user company and the average non-fault screen display time of the corresponding display panel A display panel replacement timing transmission unit for transmitting to the terminal; And
A value obtained by calculating the number of daily touches to the unmanned terminal based on the number of touches received from the touch sensor, and multiplying the calculated number of daily touches by the average number of non-failure touches of the corresponding touch panel by the second setting ratio And a touch panel replacement timing transmitter that calculates a touch panel replacement timing of the unmanned terminal based on and transmits it to the user company terminal,
The non-failure data for each part includes data on a period from the immediate previous repair point to the next failure of the display panel of the unmanned terminal and data on the period from the immediately previous repair point to the next failure of the touch panel of the unmanned terminal,
The fault-free information receiving unit receives the fault-free information including fault-free data for each part from the manufacturer's terminal, or failure of the display panel and the touch panel of the unmanned terminal from the screen motion detection sensor and the touch detection sensor. Each receives a signal indicating that is detected, and generates the fault-free information from it,
When a failure of the display panel is confirmed through the screen motion detection sensor or a failure of the touch panel is confirmed through the touch detection sensor, a supplementary tag activation unit for activating a supplementary tag attached to the unmanned terminal is further provided. Include,
When a user who uses the unmanned terminal in a state in which the supplementary tag is activated tags a user terminal, which is his terminal, to the supplementary tag, a screen to be displayed in the unmanned terminal is displayed on the user terminal,
The unmanned terminal maintenance apparatus, wherein the user can select a product or service of the user company through a screen displayed on the user terminal through tagging of the supplemental tag. delete delete The method of claim 1,
A length information receiver configured to sense the length of the receipt output from the unmanned terminal through a failure detection sensor installed in the receipt output device for product payment of the unmanned terminal and receive length information generated by summing the length information; And
When the third data defined as the ratio of the length of the receipt output from the receipt output device of the unmanned terminal to the average length of the receipt output device to the average non-failure receipt output length of the corresponding receipt output device based on the classification information and the length information is greater than or equal to a third set ratio, An unmanned terminal maintenance apparatus further comprising a third alarm information transmission unit generating third alarm information and transmitting it to the manufacturer's terminal. The method of claim 4,
An input window generator configured to generate a terminal number input window on the display unit of the unmanned terminal when a failure of the receipt output device is confirmed through a failure detection sensor of the receipt output device; And
When a user who has completed payment through the unmanned terminal enters the terminal number of the user terminal used by the user in the input window generated by the input window generator, the receipt information on the payment made by the user is sent to the SMS method. Unmanned terminal maintenance apparatus further comprising a receiving information transmission unit for transmitting to the user terminal. The method of claim 1,
Input count information receiving unit for receiving input count information generated by sensing the number of times of input of the payment means inputted to the payment device of the unmanned terminal during payment through a failure detection sensor installed in a payment device that performs product payment of the unmanned terminal ;
Based on the classification information and the input number information, the fourth data defined as the ratio of the number of inputs made through the payment means in the payment processing device of the unmanned terminal to the average number of failures in the corresponding payment processing device is a fourth set ratio In case of abnormality, a fourth alarm information transmission unit that generates fourth alarm information and transmits it to the manufacturer's terminal;
When a failure of the payment device is confirmed through a failure detection sensor of the payment device, a payment agency window generation unit generates a payment agency window for inputting card information, which is information necessary for card payment, to a display unit of the unmanned terminal; And
When card information is inputted in the payment agency window by a user in progress of payment, an unattended terminal maintenance further comprises a payment completion amount transmission unit that performs payment for the corresponding amount and transmits the payment completed amount to the user company terminal. Device. The method of claim 1,
An abnormal operation signal receiver configured to receive an abnormal operation signal from the abnormal operation detection sensor when an abnormal operation is detected in the program operation process of the unmanned terminal through the abnormal operation detection sensor installed in the unmanned terminal;
Abnormal operation diagnosis for generating diagnostic information on abnormal operation of the unmanned terminal by analyzing the abnormal operation signal and performing system diagnosis, device diagnosis, application program diagnosis, software diagnosis, dump file diagnosis and serial port diagnosis of the unmanned terminal part; And
Unmanned terminal maintenance apparatus further comprising an unmanned terminal control unit for remotely controlling the unmanned terminal in response to the diagnosis information The method of claim 7,
The unmanned terminal control unit automatically reboots the unmanned terminal through a network power switch installed in the unmanned terminal when the unmanned terminal or the network is stopped for a reference time, and then monitors whether the unmanned terminal operates normally Unmanned terminal maintenance device to perform. The method of claim 1,
A non-operation time receiver for receiving a non-operation time of the display panel of the unmanned terminal during daily business hours of the user company from the screen motion detection sensor;
A non-transmission time transmission unit that calculates a non-transmission time of an advertisement of a requesting company that has requested the advertisement to the unmanned terminal based on the non-operation time and transmits it to the requesting company terminal used by the requesting company;
A contract information receiving unit for receiving contract information including information on the contents of an unmanned terminal advertisement contract between the user company and the client company from the user company terminal;
An amount calculation unit that calculates an amount corresponding to a non-transmission time of the advertisement of the requesting company based on the contract information; And
Further comprising a selection signal transmission unit for transmitting a selection signal requesting to select any one of receiving the amount calculated by the amount calculation unit and receiving additional advertisement time corresponding to the non-transmission time of the advertisement to the client terminal Unmanned terminal maintenance device. The method of claim 9,
A response signal receiver configured to receive a first response signal when the client company selects to receive an amount of money in response to the selection signal, and to receive a second response signal when the client company selects to receive additional advertising time;
When the first response signal is received, a first payment that transmits first payment information to the user company terminal to proceed with payment for a compensation amount plus an amount to be received by the client company and a set fee proportional to the amount. Information transmission unit;
When the second response signal is received, an additional advertisement signal requesting the client company to grant an additional advertisement time and a payment for a compensation amount added to a setting fee proportional to the additional advertisement time, when the second response signal is received. 2 a second payment information transmission unit for transmitting payment information to the user company terminal;
Further comprising an amount transmission unit for transmitting an amount to be received by the client company among the amount paid in response to the first payment information to the client company terminal,
The additional advertisement time is longer than a non-transmission time of the advertisement. delete

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