KR101602511B1 - 대화형 음성 광고 교환기 - Google Patents

대화형 음성 광고 교환기 Download PDF

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Publication number
KR101602511B1
KR101602511B1 KR1020107021677A KR20107021677A KR101602511B1 KR 101602511 B1 KR101602511 B1 KR 101602511B1 KR 1020107021677 A KR1020107021677 A KR 1020107021677A KR 20107021677 A KR20107021677 A KR 20107021677A KR 101602511 B1 KR101602511 B1 KR 101602511B1
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KR
South Korea
Prior art keywords
voice
interactive voice
application program
advertisement
advertiser
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
KR1020107021677A
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English (en)
Korean (ko)
Other versions
KR20100135763A (ko
Inventor
아룬군람 씨. 서렌드랜
Original Assignee
마이크로소프트 테크놀로지 라이센싱, 엘엘씨
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Application filed by 마이크로소프트 테크놀로지 라이센싱, 엘엘씨 filed Critical 마이크로소프트 테크놀로지 라이센싱, 엘엘씨
Publication of KR20100135763A publication Critical patent/KR20100135763A/ko
Application granted granted Critical
Publication of KR101602511B1 publication Critical patent/KR101602511B1/ko
Expired - Fee Related legal-status Critical Current
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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages

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  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
KR1020107021677A 2008-04-01 2009-02-23 대화형 음성 광고 교환기 Expired - Fee Related KR101602511B1 (ko)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12/060,280 2008-04-01
US12/060,280 US8270580B2 (en) 2008-04-01 2008-04-01 Interactive voice advertisement exchange

Publications (2)

Publication Number Publication Date
KR20100135763A KR20100135763A (ko) 2010-12-27
KR101602511B1 true KR101602511B1 (ko) 2016-03-11

Family

ID=41117214

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020107021677A Expired - Fee Related KR101602511B1 (ko) 2008-04-01 2009-02-23 대화형 음성 광고 교환기

Country Status (13)

Country Link
US (1) US8270580B2 (enExample)
EP (1) EP2260449B1 (enExample)
JP (1) JP5588429B2 (enExample)
KR (1) KR101602511B1 (enExample)
CN (1) CN101990678A (enExample)
AU (1) AU2009251764B2 (enExample)
BR (1) BRPI0910818A2 (enExample)
CA (1) CA2717078C (enExample)
MX (1) MX2010010519A (enExample)
MY (1) MY169765A (enExample)
RU (1) RU2010140139A (enExample)
WO (1) WO2009145942A1 (enExample)
ZA (1) ZA201006090B (enExample)

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FR2967803B1 (fr) * 2010-11-24 2013-08-16 Pmt Procede pour jouer une sequence de publicites comme message d'attente, et systeme de centre d'appels
WO2012069600A1 (en) * 2010-11-24 2012-05-31 Pmt Method for playing a sequence of audio contents as waiting message, and call centre system
US9619812B2 (en) 2012-08-28 2017-04-11 Nuance Communications, Inc. Systems and methods for engaging an audience in a conversational advertisement
US9113213B2 (en) 2013-01-25 2015-08-18 Nuance Communications, Inc. Systems and methods for supplementing content with audience-requested information
US10157618B2 (en) * 2013-05-02 2018-12-18 Xappmedia, Inc. Device, system, method, and computer-readable medium for providing interactive advertising
CN105205695A (zh) * 2015-08-31 2015-12-30 武汉艾菲比特信息传媒有限公司 一种基于互联网的广告交互系统及方法
US9978366B2 (en) 2015-10-09 2018-05-22 Xappmedia, Inc. Event-based speech interactive media player
CN105187982A (zh) * 2015-10-19 2015-12-23 江南大学 基于语音和体感技术的智能音箱系统及其控制方法
US10714081B1 (en) * 2016-03-07 2020-07-14 Amazon Technologies, Inc. Dynamic voice assistant interaction
US10713693B2 (en) * 2016-03-11 2020-07-14 Devnet, Inc. Method and apparatus for advertising content management
US10531157B1 (en) 2017-09-21 2020-01-07 Amazon Technologies, Inc. Presentation and management of audio and visual content across devices
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction
WO2019125486A1 (en) * 2017-12-22 2019-06-27 Soundhound, Inc. Natural language grammars adapted for interactive experiences
US11900928B2 (en) 2017-12-23 2024-02-13 Soundhound Ai Ip, Llc System and method for adapted interactive experiences
US11270071B2 (en) * 2017-12-28 2022-03-08 Comcast Cable Communications, Llc Language-based content recommendations using closed captions
CN110517096A (zh) * 2019-08-30 2019-11-29 百度在线网络技术（北京）有限公司 内容植入方法、装置、电子设备及存储介质
US20210117882A1 (en) 2019-10-16 2021-04-22 Talkdesk, Inc Systems and methods for workforce management system deployment
US12271848B2 (en) 2019-10-29 2025-04-08 Talkdesk, Inc. Systems and methods for recommending rules for routing calls
US11736615B2 (en) 2020-01-16 2023-08-22 Talkdesk, Inc. Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center
US12225156B2 (en) * 2021-02-17 2025-02-11 MBTE Holdings Sweden AB Call control for providing targeted content
US11677875B2 (en) 2021-07-02 2023-06-13 Talkdesk Inc. Method and apparatus for automated quality management of communication records
US11856140B2 (en) 2022-03-07 2023-12-26 Talkdesk, Inc. Predictive communications system
US11736616B1 (en) 2022-05-27 2023-08-22 Talkdesk, Inc. Method and apparatus for automatically taking action based on the content of call center communications
US11971908B2 (en) 2022-06-17 2024-04-30 Talkdesk, Inc. Method and apparatus for detecting anomalies in communication data
CA3207114A1 (en) * 2022-07-14 2024-01-14 Say It Now Ltd. System and method for a smart connected device to play and respond to a digital ad tag with an embedded voice application
US11943391B1 (en) 2022-12-13 2024-03-26 Talkdesk, Inc. Method and apparatus for routing communications within a contact center
US12381983B2 (en) 2023-03-06 2025-08-05 Talkdesk, Inc. System and method for managing communications in a networked call center
US12395588B2 (en) 2023-08-28 2025-08-19 Talkdesk, Inc. Method and apparatus for creating a database of contact center response records

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US20050180549A1 (en) 2003-11-17 2005-08-18 Leo Chiu System for advertisement selection, placement and delivery within a multiple-tenant voice interaction service system

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US6819759B1 (en) * 1999-07-01 2004-11-16 Sprint Communications Company, L.P. System and method for providing personalized and customized services for call center customers waiting in queue
US6891942B1 (en) * 1999-09-16 2005-05-10 Mci, Inc. Method and system for using caller preferences to direct special call handling
DE10008782A1 (de) 2000-02-18 2001-08-30 Deutsche Telekom Ag Verfahren zur Werbung in sprachgestützten Telekommunikationsverbindungen
KR20010093036A (ko) 2000-03-28 2001-10-27 한형남 인터넷 광고에 따른 인터넷 전화 서비스 방법 및 시스템
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US7110524B2 (en) 2001-08-07 2006-09-19 Qwest Communications International, Inc. Method and system for call queueing and customer application interaction
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JP2004312093A (ja) * 2003-04-02 2004-11-04 Oki Electric Ind Co Ltd 広告ガイダンスシステム及び方法
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US7248860B2 (en) 2004-12-15 2007-07-24 General Motors Corporation Method and system for customizing hold-time content in a mobile vehicle communication system
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Also Published As

Publication number Publication date
BRPI0910818A2 (pt) 2015-10-06
RU2010140139A (ru) 2012-04-20
CA2717078A1 (en) 2009-12-03
EP2260449B1 (en) 2016-10-05
EP2260449A1 (en) 2010-12-15
JP5588429B2 (ja) 2014-09-10
CA2717078C (en) 2016-01-19
AU2009251764B2 (en) 2014-04-24
ZA201006090B (en) 2011-10-26
CN101990678A (zh) 2011-03-23
MX2010010519A (es) 2010-10-26
US20090245479A1 (en) 2009-10-01
KR20100135763A (ko) 2010-12-27
US8270580B2 (en) 2012-09-18
WO2009145942A1 (en) 2009-12-03
MY169765A (en) 2019-05-15
EP2260449A4 (en) 2013-11-27
AU2009251764A1 (en) 2009-12-03
JP2011518494A (ja) 2011-06-23

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