JP5588429B2 - インタラクティブ音声広告交換局 - Google Patents

インタラクティブ音声広告交換局 Download PDF

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Publication number
JP5588429B2
JP5588429B2 JP2011503004A JP2011503004A JP5588429B2 JP 5588429 B2 JP5588429 B2 JP 5588429B2 JP 2011503004 A JP2011503004 A JP 2011503004A JP 2011503004 A JP2011503004 A JP 2011503004A JP 5588429 B2 JP5588429 B2 JP 5588429B2
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JP
Japan
Prior art keywords
advertisement
voice
interactive voice
application
interactive
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Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
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JP2011503004A
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English (en)
Japanese (ja)
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JP2011518494A5 (enExample
JP2011518494A (ja
Inventor
スレンドラン，アランガンラム・シー
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microsoft Corp
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Microsoft Corp
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Publication date
Application filed by Microsoft Corp filed Critical Microsoft Corp
Publication of JP2011518494A publication Critical patent/JP2011518494A/ja
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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
JP2011503004A 2008-04-01 2009-02-23 インタラクティブ音声広告交換局 Expired - Fee Related JP5588429B2 (ja)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US12/060,280 2008-04-01
US12/060,280 US8270580B2 (en) 2008-04-01 2008-04-01 Interactive voice advertisement exchange
PCT/US2009/034819 WO2009145942A1 (en) 2008-04-01 2009-02-23 Interactive voice advertisement exchange

Publications (3)

Publication Number Publication Date
JP2011518494A JP2011518494A (ja) 2011-06-23
JP2011518494A5 JP2011518494A5 (enExample) 2012-04-12
JP5588429B2 true JP5588429B2 (ja) 2014-09-10

Family

ID=41117214

Family Applications (1)

Application Number Title Priority Date Filing Date
JP2011503004A Expired - Fee Related JP5588429B2 (ja) 2008-04-01 2009-02-23 インタラクティブ音声広告交換局

Country Status (13)

Country Link
US (1) US8270580B2 (enExample)
EP (1) EP2260449B1 (enExample)
JP (1) JP5588429B2 (enExample)
KR (1) KR101602511B1 (enExample)
CN (1) CN101990678A (enExample)
AU (1) AU2009251764B2 (enExample)
BR (1) BRPI0910818A2 (enExample)
CA (1) CA2717078C (enExample)
MX (1) MX2010010519A (enExample)
MY (1) MY169765A (enExample)
RU (1) RU2010140139A (enExample)
WO (1) WO2009145942A1 (enExample)
ZA (1) ZA201006090B (enExample)

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US20080319841A1 (en) * 2007-06-21 2008-12-25 Robert Ian Oliver Per-Machine Based Shared Revenue Ad Delivery Fraud Detection and Mitigation
US20110153378A1 (en) * 2009-12-18 2011-06-23 Nortel Networks Limited Methods and Systems for Managing Customer Contacts in a Contact Center
EP2643979A1 (en) * 2010-11-24 2013-10-02 Pmt Method for playing a sequence of audio contents as waiting message, and call centre system
FR2967803B1 (fr) * 2010-11-24 2013-08-16 Pmt Procede pour jouer une sequence de publicites comme message d'attente, et systeme de centre d'appels
US9619812B2 (en) * 2012-08-28 2017-04-11 Nuance Communications, Inc. Systems and methods for engaging an audience in a conversational advertisement
US9113213B2 (en) 2013-01-25 2015-08-18 Nuance Communications, Inc. Systems and methods for supplementing content with audience-requested information
US10157618B2 (en) 2013-05-02 2018-12-18 Xappmedia, Inc. Device, system, method, and computer-readable medium for providing interactive advertising
CN105205695A (zh) * 2015-08-31 2015-12-30 武汉艾菲比特信息传媒有限公司 一种基于互联网的广告交互系统及方法
US9978366B2 (en) 2015-10-09 2018-05-22 Xappmedia, Inc. Event-based speech interactive media player
CN105187982A (zh) * 2015-10-19 2015-12-23 江南大学 基于语音和体感技术的智能音箱系统及其控制方法
US10714081B1 (en) * 2016-03-07 2020-07-14 Amazon Technologies, Inc. Dynamic voice assistant interaction
US10713693B2 (en) * 2016-03-11 2020-07-14 Devnet, Inc. Method and apparatus for advertising content management
US10531157B1 (en) 2017-09-21 2020-01-07 Amazon Technologies, Inc. Presentation and management of audio and visual content across devices
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction
US11900928B2 (en) 2017-12-23 2024-02-13 Soundhound Ai Ip, Llc System and method for adapted interactive experiences
WO2019125486A1 (en) * 2017-12-22 2019-06-27 Soundhound, Inc. Natural language grammars adapted for interactive experiences
US11270071B2 (en) 2017-12-28 2022-03-08 Comcast Cable Communications, Llc Language-based content recommendations using closed captions
CN110517096A (zh) * 2019-08-30 2019-11-29 百度在线网络技术（北京）有限公司 内容植入方法、装置、电子设备及存储介质
US20210117882A1 (en) 2019-10-16 2021-04-22 Talkdesk, Inc Systems and methods for workforce management system deployment
US12271848B2 (en) 2019-10-29 2025-04-08 Talkdesk, Inc. Systems and methods for recommending rules for routing calls
US11736615B2 (en) 2020-01-16 2023-08-22 Talkdesk, Inc. Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center
US12225156B2 (en) * 2021-02-17 2025-02-11 MBTE Holdings Sweden AB Call control for providing targeted content
US11677875B2 (en) 2021-07-02 2023-06-13 Talkdesk Inc. Method and apparatus for automated quality management of communication records
US11856140B2 (en) 2022-03-07 2023-12-26 Talkdesk, Inc. Predictive communications system
US11736616B1 (en) 2022-05-27 2023-08-22 Talkdesk, Inc. Method and apparatus for automatically taking action based on the content of call center communications
US11971908B2 (en) 2022-06-17 2024-04-30 Talkdesk, Inc. Method and apparatus for detecting anomalies in communication data
CA3207114A1 (en) * 2022-07-14 2024-01-14 Say It Now Ltd. System and method for a smart connected device to play and respond to a digital ad tag with an embedded voice application
US11943391B1 (en) 2022-12-13 2024-03-26 Talkdesk, Inc. Method and apparatus for routing communications within a contact center
US12381983B2 (en) 2023-03-06 2025-08-05 Talkdesk, Inc. System and method for managing communications in a networked call center
US12395588B2 (en) 2023-08-28 2025-08-19 Talkdesk, Inc. Method and apparatus for creating a database of contact center response records

Family Cites Families (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6819759B1 (en) * 1999-07-01 2004-11-16 Sprint Communications Company, L.P. System and method for providing personalized and customized services for call center customers waiting in queue
US6891942B1 (en) * 1999-09-16 2005-05-10 Mci, Inc. Method and system for using caller preferences to direct special call handling
DE10008782A1 (de) * 2000-02-18 2001-08-30 Deutsche Telekom Ag Verfahren zur Werbung in sprachgestützten Telekommunikationsverbindungen
KR20010093036A (ko) 2000-03-28 2001-10-27 한형남 인터넷 광고에 따른 인터넷 전화 서비스 방법 및 시스템
US20020046030A1 (en) * 2000-05-18 2002-04-18 Haritsa Jayant Ramaswamy Method and apparatus for improved call handling and service based on caller's demographic information
US20020174425A1 (en) 2000-10-26 2002-11-21 Markel Steven O. Collection of affinity data from television, video, or similar transmissions
US20020051521A1 (en) * 2000-10-27 2002-05-02 Patrick R. Scott Communication service with advertisement
US20040223593A1 (en) * 2000-12-21 2004-11-11 Timmins Timothy A. Technique for realizing individualized advertising and transactions through an information assistance service
US7110524B2 (en) * 2001-08-07 2006-09-19 Qwest Communications International, Inc. Method and system for call queueing and customer application interaction
US6683941B2 (en) * 2001-12-17 2004-01-27 International Business Machines Corporation Controlling advertising output during hold periods
US20030216923A1 (en) * 2002-05-15 2003-11-20 Gilmore Jeffrey A. Dynamic content generation for voice messages
US7418095B2 (en) 2003-03-06 2008-08-26 At&T Knowledge Ventures, L.P. System and method for providing caller activities while in queue
JP2004312093A (ja) * 2003-04-02 2004-11-04 Oki Electric Ind Co Ltd 広告ガイダンスシステム及び方法
US7130386B2 (en) * 2003-05-09 2006-10-31 Lucent Technologies Inc. System for providing commercial advertising to a telephone user on hold
US7697673B2 (en) * 2003-11-17 2010-04-13 Apptera Inc. System for advertisement selection, placement and delivery within a multiple-tenant voice interaction service system
KR101095143B1 (ko) 2004-03-06 2011-12-16 주식회사 케이티 상담원 연결 대기시 서비스 제공 시스템 및 그 제공 방법
US7248860B2 (en) * 2004-12-15 2007-07-24 General Motors Corporation Method and system for customizing hold-time content in a mobile vehicle communication system
CA2592862A1 (en) 2004-12-28 2006-07-06 R. Sivakumar Tie-up advertisement in telecommunication
US20070116227A1 (en) * 2005-10-11 2007-05-24 Mikhael Vitenson System and method for advertising to telephony end-users

Also Published As

Publication number Publication date
CA2717078A1 (en) 2009-12-03
BRPI0910818A2 (pt) 2015-10-06
US8270580B2 (en) 2012-09-18
MX2010010519A (es) 2010-10-26
RU2010140139A (ru) 2012-04-20
EP2260449A4 (en) 2013-11-27
AU2009251764A1 (en) 2009-12-03
EP2260449B1 (en) 2016-10-05
EP2260449A1 (en) 2010-12-15
US20090245479A1 (en) 2009-10-01
CA2717078C (en) 2016-01-19
KR20100135763A (ko) 2010-12-27
JP2011518494A (ja) 2011-06-23
KR101602511B1 (ko) 2016-03-11
WO2009145942A1 (en) 2009-12-03
ZA201006090B (en) 2011-10-26
MY169765A (en) 2019-05-15
CN101990678A (zh) 2011-03-23
AU2009251764B2 (en) 2014-04-24

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