KR101268587B1 - Job management system and method thereof, and terminal for job management system - Google Patents

Abstract

The present invention relates to a work management system and method thereof, and a terminal therefor.

The job management system of the present invention receives a job assignment information from a customer center, where the job assignment information includes a worker, a job type, a customer name, and a customer telephone number.-A customer name included in the received job assignment information. Or, based on the customer's telephone number, the customer information stored in the database is searched to check the coordinates of the work area. Then, in order to perform a task assignment to a terminal, a message including the checked coordinate value and the task assignment information is generated and transmitted.

According to the present invention, by providing location-based job assignment information, the operator can easily find the job site and accordingly can expect the effect that can quickly and accurately handle the work. In addition, it is possible to expect the effect of reducing the communication cost by reducing the amount of data traffic generated when querying the assigned work and information.

Task, management, SMS, location, GIS, field, coordinates

Description

JOB MANAGEMENT SYSTEM AND METHOD THEREOF, AND TERMINAL FOR JOB MANAGEMENT SYSTEM}

1 is a data flow diagram illustrating a method in which a management system performs task assignment to a worker terminal using SMS according to the prior art.

2 is a block diagram illustrating a job management system according to an exemplary embodiment of the present invention.

3 is a block diagram illustrating an SMS message for assigning a task provided to a worker terminal by a task management apparatus according to an exemplary embodiment of the present invention.

4 is a block diagram illustrating a worker terminal according to an exemplary embodiment of the present invention.

5A is an exemplary diagram illustrating the number of message receptions provided to a worker by a worker terminal according to an exemplary embodiment of the present invention.

5B is an exemplary view illustrating work assignment information provided to a worker by a worker terminal according to an exemplary embodiment of the present invention.

6 is a data flowchart illustrating a job management method of a job management system according to an exemplary embodiment of the present invention.

The present invention relates to a work management system, and more specifically, a work management system and method for providing a location-based message for assigning work to a worker mobile terminal using a short message service (SMS), and a work management It relates to a terminal.

Short Message Service (SMS) allows a message receiver to input a short message content using his or her own mobile terminal or computer, and sends the message to the recipient's mobile phone number of the short message content. A typical service that allows recipients to view the contents of a message.

Currently, the short message service has been advanced to callback service and multimedia service and is being used in various ways. In particular, the short message service can be easily and quickly provided to the receiver by the sender, and is used a lot in the case of assigning a newly assigned task to the workers in the field.

The technique of assigning a specific task to the workers in the field by using the short message service will be described in FIG. 1 below.

1 is a data flow diagram illustrating a method in which a management system performs task assignment to a worker terminal using SMS according to the prior art.

As shown in FIG. 1, in the related art, the management system 20 transmits an SMS message to the terminal 10 according to a work assignment request of the customer center 10 to perform work assignment.

Such a task allocation method using a conventional SMS message will be described in detail.

First, the customer center 10 receives the on-site dispatch work (S10), transmits and stores the work history according to the reception to the management system 20 (S11, S13), and performs the work assignment accordingly to manage The assigned job information is transmitted to the system 10 (S12, 14). Here, the job assignment request information includes a worker, a job type, a customer name, a phone number, a contact number, a reservation date, and the like.

The management system 20 receives the job assignment information from the customer center 10 and stores the job assignment of the worker (S16). Then, a task assignment message indicating that a new task has been allocated is transmitted to the terminal 10 (S18 and S20).

The terminal 10 transmits a work assignment message indicating that the work is assigned to the worker (S22), accesses the management system 20 according to the worker's request, and receives the corresponding work assignment information (S24, S26, S28, S30). ), The job receipt information corresponding to the received job assignment information is provided to the management system 10 to notify the job receipt (S32, S34).

In order to receive the work assignment information from the conventional work management system, the user accesses the company's management system using a terminal of the operator or confirms that there is a field work to be processed through an assignment message to the management system. After confirming the contents of the field work by connecting. Therefore, there is a problem that the field worker cannot grasp the work received in the company's management system in real time, or the inconvenience of having to reconnect to the management system again after receiving a message informing the worker assignment of the work assignment is increased. there was.

Accordingly, an object of the present invention is to provide a work management system and method for providing a location-based message for task assignment to a worker mobile terminal using a short message service (SMS), and a terminal for work management. It is to.

According to a feature of the present invention for solving the above technical problem, a job management method of a system for transmitting and receiving data with a customer center that accepts and assigns a job, and manages a job of a terminal,

a) receiving job assignment information from the customer center, wherein the job assignment information includes a worker, job type, customer name, and customer telephone number; b) retrieving coordinate values of a work area by searching customer information previously stored in a database based on a customer name or a customer telephone number included in the received work assignment information; c) generating and transmitting a message including the checked coordinate value and the task assignment information to perform the task assignment to the terminal.

Here, step c),

Generating the message including the identified coordinate values and job assignment information based on a preset Short Messaging Service (SMS) format; And transmitting the generated message to the terminal.

According to a feature of the present invention, a system for performing data transmission and reception with a customer center for receiving and assigning a job, and for managing a job of a terminal,

A location information converter configured to store area information and coordinate information corresponding to the area information, and generate coordinate values of residence information of a customer corresponding to the coordinate information; Generate a message in a predetermined format based on the coordinate value and the job assignment information, wherein the first job assignment information includes a first customer name, a first telephone number of the customer, a first worker, and a first job type; Message processing unit for transmitting to the terminal; A database that stores customer information, wherein the customer information includes a customer name, a customer telephone number, and residence information, and second job assignment information; And control and manage the message processor, the location information changer, and the database, and receive a job assignment request message including the job assignment information from the customer center, based on the first customer name or the first telephone number. And a job management unit for retrieving the customer information and providing the residence information to the location information conversion unit.

Herein, the preset type of message has a feature of being a Short Messaging Service (SMS) message of a preset type.

According to a feature of the present invention, a terminal for transmitting and receiving data with a system for performing a task management of a user through a mobile communication network, the terminal for managing a task of the user,

A storage unit which stores area information and coordinate information corresponding to the area information, and stores a message received from the system; A message decoder which decodes a message of which the calling number is a preset value, wherein the message whose calling number is a preset value includes a coordinate value and work assignment information according to a preset decoding format; The decoded message received from the message decoding unit is analyzed according to a preset format, and the coordinate value and the job assignment information according to the analysis, wherein the job assignment information includes a customer name, a telephone number of a customer, a worker, a job. A message analyzing unit for detecting a type; And a control unit which controls and manages the storage unit, the message decoding unit, and the message analyzing unit, and provides the region information and the job assignment information corresponding to the coordinate values to the user.

Herein, the controller periodically checks whether the message stored in the storage unit is the message of the preset value, and provides the decoder of the preset value message according to the confirmation.

According to an aspect of the present invention, a recording medium storing a program for managing a job of a terminal for performing data transmission and reception with a system for performing a job management of a user through a mobile communication network,

a) storing a Short Messaging Service (SMS) message received from the system; b) counting a first message having a preset calling number among the stored SMS messages; c) providing the count information to a user; d) receiving a count information confirmation request from the user and analyzing the first message, wherein the first message includes coordinate values and job assignment information; And e) providing the user with the residence information and the work assignment information according to the coordinate values according to the analysis.

Here, the c) function may include: decoding the first message based on a preset format; And a function of analyzing the decrypted first message.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily carry out the present invention. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and like reference numerals designate like parts throughout the specification.

Throughout the specification, when a part is said to "include" a certain component, it means that it can further include other components, without excluding other components unless specifically stated otherwise.

In addition, the term "--part" described herein refers to one unit for processing a specific function or operation, which may implement hardware or software or a combination of hardware and software.

A job management system and method thereof according to an embodiment of the present invention and a recording medium stored therein will be described in detail with reference to the drawings.

First, a system for task management and an SMS message used in the system will be described with reference to FIGS. 2 and 3.

2 is a block diagram illustrating a job management system according to an exemplary embodiment of the present invention.

As shown in FIG. 2, a work management system according to an exemplary embodiment of the present invention includes a work management apparatus 200 and a customer center 300, and is connected to a worker terminal 100 through a mobile communication network to transmit and receive data. Do this.

The customer center 300 receives work on-site dispatch work and performs work assignment (workgroup or worker assignment for the received work) accordingly to allocate work information to inform the work management device 200 of the assigned work information. Generate and send a request message. Here, the job assignment request message includes a worker, a job type, a customer name, a phone number, a contact number, a reservation date, and the like.

The job management apparatus 200 includes a communication unit 210, an integrated message processor 220, a location information converter 230, a database 240, a job manager 250, and a job assigned from the customer center 300. The job assignment information is provided to the worker terminal 100.

The communication unit 210 transmits and receives data with the customer center 300 and transmits and receives data with the worker terminal 100 through a mobile communication network.

The integrated message processing unit 220 performs a short messaging service (SMS) server function, and based on information received from the job management unit 250, an SMS message (hereinafter, “ Work assignment integration message ", and encrypts the generated message according to a preset encryption format to provide it to the worker terminal 100 through the communication unit 210. Here, the SMS message of the preset format will be described in detail with reference to FIG. 3.

At this time, the message transmitted from the integrated message processing unit 220 to the worker terminal 100 through the communication unit 210 is set to a preset value ("# 00000000000") to inform that the job assignment information is included. .

The location information converting unit 230 stores the location information corresponding to the area information and the area information, and converts the customer's residence information received from the job management unit into X coordinates and Y coordinates based on previously stored area information and location information. The generated coordinate information is provided to the job manager 250.

The database 240 updates the customer information (customer name, telephone number, contact information, residence information), work assignment information (work assignment information assigned by work group or worker), and work assignment information by the job management unit 250. do.

The job manager 250 controls and manages the communicator 210, the integrated message processor 220, the location information generator 230, and the database 240, and assigns a job from the customer center 300 through the communicator 210. Receives the request message, the job assignment stored in the database 240 based on the job assignment information, such as worker, job type, customer name, phone number, contact, scheduled date and time included in the received job assignment request message Update the information.

In addition, the job manager 250 searches the customer information previously stored in the database 240 based on the information such as the customer name, telephone number, and contact information included in the received job assignment request message, and the residence of the corresponding customer. Receive the information, and provides the location information conversion unit 230 of the received customer's residence information to receive the coordinate information.

In addition, the job manager 250 provides the job assignment information included in the received job assignment request message and the coordinate information received from the location information converter 230 to the integrated message processor 220 to the worker terminal 100. Control to generate work assignment integration messages for work assignments.

The worker terminal 100 receives and stores the work assignment integration message received from the work management apparatus 200, periodically checks the SMS storage unit (omitted), and sends a message with a preset value ("# 00000000000") to the calling number. Check whether there is. If there is a message of a set value, the number of tasks is counted and the number of tasks is provided to the worker.When the number of tasks is requested to be confirmed according to the number of tasks provided, the short message area is decoded and analyzed to extract coordinate values and work request contents. Save it.

3 is a block diagram illustrating an SMS message for assigning a task provided to a worker terminal by a task management apparatus according to an exemplary embodiment of the present invention.

As shown in FIG. 3, the SMS message 400 according to an embodiment of the present invention is generated by the integrated message processor 220 using a preset format.

Here, the SMS message 400 of the preset format includes two types of jobs, 26 bytes of customer names, 12 bytes of telephone numbers (customer's landline telephone numbers), 12 bytes of contacts (customer's mobile terminal telephone numbers), It includes 12 bytes of reservation date and time, and 16 bytes of X and Y coordinate values to express the position of the job on the worker terminal.

Such a work management system provides location-based work assignment information through an SMS message to a worker terminal, thereby reducing communication costs by reducing the amount of data traffic generated when inquiring about the assigned work and information.

In addition, by providing location-based work assignment information, the operator can easily find the job site, there is an advantage that can quickly and accurately handle the work.

Next, a worker terminal according to an exemplary embodiment of the present invention will be described with reference to FIGS. 4, 5A, and 5B.

4 is a block diagram illustrating a worker terminal according to an exemplary embodiment of the present invention.

As shown in FIG. 4, a worker terminal 100 according to an exemplary embodiment of the present invention may include a communication unit 110, an input / output unit 120, a message decoding unit 130, a message analyzing unit 140, and a storage unit 150. And a controller 160, and provides work assignment information to a worker based on an SMS message for assigning a job received from the work management apparatus 200 shown in FIG.

The communication unit 110 performs data transmission and reception with the job management apparatus 200 through a mobile communication network.

The input / output unit 120 provides the information received from the operator to the controller 160 and provides the information received from the controller 160 to the worker.

The message decoder 130 decrypts the SMS message selected from the controller 160 among the SMS messages stored in the storage 150 according to a preset decryption format. In this case, the preset decryption format corresponds to the preset encryption format of the integrated message processor 220 illustrated in FIG. 2.

The message analyzer 140 analyzes the decrypted SMS message received from the message decoder 130 according to a preset format, and includes coordinate information, a job type, a customer name, a phone number, a contact number, a reservation date and time according to the analysis. Detect job assignment information.

The message analyzer 140 stores the detected coordinate information and the job assignment information in the storage 150.

The storage unit 150 stores geographic information and coordinate information corresponding to the area information, and stores the SMS message received through the communication unit 110 and the coordinate information and the job assignment information detected by the message analyzer 140. Save it.

The controller 160 controls the communication unit 110, the input / output unit 120, the message decoding unit 130, the message analyzing unit 140, the storage unit 150, and the job management apparatus 200 through the communication unit 110. Store the SMS message received from the storage unit 150, and periodically check the SMS message of the storage unit 150 to check whether there is a message of the calling number having a predetermined value. Then, according to the confirmation, the number of message receptions having the caller number having a preset value is extracted and provided to the worker as shown in FIG. 5A through the input / output unit 120.

In addition, when receiving a job number confirmation request through the input / output unit 120, the controller 160 provides the worker with job assignment information corresponding to the number of message received stored in the storage unit 150 as shown in FIG. 5B. do. At this time, the control unit 160 provides the residence information according to the coordinate information based on the pre-stored area information when providing the work assignment information to the worker.

5A is an exemplary diagram illustrating a number of message receptions provided to a worker by a worker terminal according to an exemplary embodiment of the present invention, and FIG. 5B is an exemplary diagram illustrating job assignment information provided to a worker by a worker terminal according to an exemplary embodiment of the present invention. to be.

As shown in FIG. 5A, the worker terminal provides the user with the number of message receptions extracted from the SMS message for task assignment. In addition, as shown in FIG. 5B, the worker's residence information is provided to the worker based on the job assignment information and the coordinate information corresponding to the number of message reception.

Such a worker terminal is provided with location-based work assignment information through an SMS message from a work management device, so that the worker can check the work location and the scheduled date and time in real time so that the worker can quickly process and perform efficient work. .

Next, a method for job management according to an exemplary embodiment of the present invention will be described with reference to FIG. 6.

6 is a data flowchart illustrating a job management method of a job management system according to an exemplary embodiment of the present invention.

As shown in FIG. 6, in the job management method according to an exemplary embodiment of the present invention, the customer center 300 receives a field dispatch operation from a customer.

The customer center 300 receives the on-site dispatch work from the customer (S200), and performs the work assignment (workgroup or worker assignment for the received work) according to the reception to receive the work information assigned to the work management device 200. A task assignment request message for informing is generated and transmitted (S220).

The job management apparatus 200 receives a job assignment request message from the customer center 300 and stores job assignment information included in the received message (S230).

In addition, the job management apparatus 200 searches for customer information previously stored in the database 240 based on information such as customer name, phone number, and contact information included in the job assignment information, and searches for information on the residence of the corresponding customer. Check and confirm the coordinates of the work area based on the customer's residence information (S240).

In addition, the job management apparatus 200 generates a job assignment integration message based on the job assignment information and the coordinate information (S250), and transmits the generated job assignment integration message to the worker terminal 100 (S260). In this case, the generated work assignment integration message is an SMS message of a preset format, and the preset format is the format shown in FIG.

At this time, the work allocation integrated message transmitted by the work management apparatus 200 to assign the work to the worker terminal 100 is set to a preset value ("# 0000000000").

The worker terminal 100 stores the work assignment integration message received from the work management device 200 (S270), and periodically checks the storage unit 150 in which the SMS message is stored, and the calling number is a preset value (" # 00000000000 ") is checked whether there is a message (S280, S290).

As a result of checking in step S290, if there is a message having a predetermined value, the worker terminal 100 displays the number of work to the worker after counting the number of work (S300, S310).

As a result of checking in step S290, if there is no message having a predetermined value, the worker terminal device 100 periodically checks the storage unit 150 in which the SMS message is stored.

When the worker requests to confirm the number of tasks according to the number of tasks provided, the worker terminal 100 decodes and analyzes the short message area to extract and store coordinate information and task allocation information (S320 to S350).

Then, the worker terminal 100 provides the resident area information and the job assignment information based on the extracted coordinate information to the worker (S360), and upon receiving the job receipt confirmation from the worker, generates a job receipt message according to the corresponding job assignment. It transmits to the job management apparatus 200 (S370, S380).

The job management apparatus 200 receives the job receipt message and stores that the assigned job has been received according to the reception (S390).

The embodiments of the present invention described above are not only implemented through the apparatus and the method, but may also be implemented through a program for realizing a function corresponding to the configuration of the embodiment of the present invention or a recording medium on which the program is recorded. Implementations can be easily implemented by those skilled in the art from the description of the above-described embodiments.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments, It belongs to the scope of right.

According to the above configuration, the work management system provides location-based work assignment information to an operator terminal through an SMS message, thereby reducing communication costs by reducing the amount of data traffic generated when inquiring about the assigned work and information. You can expect

In addition, by providing location-based job assignment information, the worker can easily find the job site and thus can expect the effect of doing business quickly and accurately.

 In addition, the worker terminal is provided with location-based job assignment information through an SMS message from the work management device, so that the worker can check the work location and the scheduled date and time in real time so that the worker can quickly process and perform efficient work. Can be.

Claims (13)

In the work management method of the system for transmitting and receiving data with the customer center that receives and assigns work, and manages the work of the terminal, a) receiving job assignment information from the customer center, wherein the job assignment information includes a worker, job type, customer name, and customer telephone number; b) retrieving coordinate values of a work area by searching customer information previously stored in a database based on a customer name or a customer telephone number included in the received work assignment information; c) generating a message including the identified coordinate values and the task assignment information to perform task assignment to the terminal; And d) transmitting the message to a terminal of a worker using a preset calling number indicating that the generated message is a message including location-based work assignment information. The message transmitted to the preset calling number is periodically checked by the terminal of the worker based on the preset calling number so that only the message transmitted to the preset calling number is displayed through the worker's terminal. Job management method, characterized in that. The method of claim 1, C), Generating the message including the identified coordinate values and job assignment information based on a preset Short Messaging Service (SMS) format; And Transmitting the generated message to the terminal Task management method comprising a. 3. The method of claim 2, After step c), Receiving a job receipt message corresponding to the job assignment from the terminal; And Storing that the assigned job is received according to the job receipt Task management method comprising a. delete In the system for transmitting and receiving data with the customer center that receives and assigns work, and manages the work of the terminal, A location information converter configured to store area information and coordinate information corresponding to the area information, and generate coordinate values of residence information of a customer corresponding to the coordinate information; Generate a message in a predetermined format based on the coordinate value and the job assignment information, wherein the first job assignment information includes a first customer name, a first telephone number of the customer, a first worker, and a first job type; Message processing unit for transmitting to the terminal; A database that stores customer information, wherein the customer information includes a customer name, a customer telephone number, and residence information, and second job assignment information; And Control and manage the message processing unit, the location information changing unit, and the database, and receives a job assignment request message including the job assignment information from the customer center, based on the first customer name or the first telephone number. A job management unit for retrieving customer information and providing the residence information to a location information conversion unit; The message processing unit transmits to the terminal as a preset calling number indicating that the message is a message including location-based work assignment information. The message transmitted to the preset calling number is periodically checked by the terminal based on the preset calling number so that only the message transmitted to the preset calling number is displayed through the terminal. Work management system, characterized in that. The method of claim 5, And the message of the preset format is a Short Messaging Service (SMS) message of the preset format. The method of claim 6, And the job management unit updates second job assignment information stored in the database based on the first job assignment information. 8. The method according to any one of claims 5 to 7, And the message processing unit encrypts the generated message in a predetermined encryption format and transmits the encrypted message to the terminal. In a terminal for transmitting and receiving data with a system for performing a user's work management through a mobile communication network, to manage the user's work, A storage unit which stores area information and coordinate information corresponding to the area information, and stores a message received from the system; A message decoder which decodes a message of which the calling number is a preset value, wherein the message whose calling number is a preset value includes a coordinate value and work assignment information according to a preset decoding format; The decoded message received from the message decoding unit is analyzed according to a preset format, and the coordinate value and the job assignment information according to the analysis, wherein the job assignment information includes a customer name, a telephone number of a customer, a worker, a job. A message analyzing unit for detecting a type; And A control unit for controlling and managing the storage unit, the message decoding unit, and the message analyzing unit, and providing local information and the job assignment information corresponding to the coordinate values to a user; The message is transmitted and received from the system as a caller number having a preset value indicating that the message includes location-based work assignment information. The controller periodically checks whether there is a message whose caller ID is the preset value with respect to the message stored in the storage unit, and displays only the confirmed message to the user. Terminal, characterized in that. 10. The method of claim 9, The controller decodes the checked message through a decoder to display to the user. 11. The method according to claim 9 or 10, The message is a terminal characterized in that the Short Messaging Service (SMS) message. delete delete

Images