KR101133721B1 - Call connection service system - Google Patents

Abstract

The present invention relates to a telephone connection service system, which processes a telephone connection between a customer who requests a telephone connection and a service provider, and provides information of the customer who requested the telephone connection through a messenger or a mobile terminal of the service provider. The phone can be connected efficiently, and furthermore, it can make a profit in return for the telephone connection.

Telephone connection, service representative number, customer, service provider, messenger, mobile terminal

Description

Call connection service system

TECHNICAL FIELD The present invention relates to telephony technology, and more particularly to a technology for managing telephony connections between customers and service providers.

Connect a call between the caller's virtual phone number and the recipient's actual phone number, between a caller's actual phone number and the recipient's virtual phone number, or between a caller's virtual phone number and the recipient's virtual phone number. There has been a telephone connection between the caller and the receiver using a virtual phone number (or representative phone number) different from the actual phone number.

Based on this technology, the present inventors have studied a technology that can connect a telephone more efficiently between a customer and a service provider and generate a profit in exchange for the telephone connection.

The present invention has been invented under the above-mentioned object, and the telephone connection is handled between the customer and the service provider who requested the telephone connection, and the information of the customer who requested the telephone connection is provided through the messenger or the mobile terminal of the service provider. An object of the present invention is to provide a telephone connection service system that can effectively connect a telephone.

According to an aspect of the present invention for achieving the above object, a telephone receiver for receiving a call connection request for the service representative number from the customer telephone terminal; A telephone number retrieval unit for retrieving the actual telephone number of the service provider matching the call representative requested service representative number received by the telephone receiver and the messenger or mobile terminal information matched thereto; A telephone connection unit for processing a call connection with the actual telephone number retrieved by the telephone number retrieval unit to connect a telephone between a customer and a service provider; A customer information provider for transmitting customer information to a messenger or mobile terminal matched to a real phone number of a service provider searched by the phone number searcher; And a plurality of actual telephone numbers of service providers matched to the service representative number, and wherein the telephone connection unit: handles a call connection by selecting one of a plurality of actual telephone numbers, but fails to connect during a specific number of ring back tones. In the telephone connection service system, characterized in that for attempting to connect the call by switching to another phone number,
The telephone connection service system includes: a service registration unit which provides a service registration interface for registering a telephone connection service to a service provider terminal, and receives and stores service registration information through the service registration interface; And further comprising:

According to another aspect of the present invention, there is provided a phone number input interface, through which an information input unit for receiving a customer phone number, and when the customer phone number is input by the information input unit, the phone number input interface is matched; A customer information provider for transmitting customer information including a corresponding customer phone number to a messenger or a mobile terminal of a service provider; A telephone receiver for receiving a call connection request for a customer telephone number included in the customer information transmitted by the customer information provider from a telephone company of a company; A telephone connection unit for processing a call connection to the call connection requested customer telephone number received by the telephone receiver to connect a telephone between the customer and the service provider; In the telephone connection service system, comprising:
The telephone connection service system includes: a service registration unit which provides a service registration interface for registering a telephone connection service to a service provider terminal, and receives and stores service registration information through the service registration interface; And further comprising:

The present invention is to process the telephone connection between the customer and the service provider requesting the telephone connection, by providing the information of the customer requesting the telephone connection through the messenger or mobile terminal of the service provider, it is possible to connect the telephone more efficiently between the customer and the service provider, Furthermore, it has a useful effect of generating profit in exchange for telephone connection.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily understand and reproduce the present invention.

In the following description of the present invention, detailed descriptions of well-known functions or configurations will be omitted if it is determined that the detailed description of the embodiments of the present invention may unnecessarily obscure the gist of the present invention.

The terms used throughout the present specification are terms defined in consideration of functions in the embodiments of the present invention, and may be sufficiently modified according to the intention, custom, etc. of the user or operator, and the definitions of these terms are used throughout the specification. It should be made based on the contents.

1 is a block diagram showing the configuration of an embodiment of a telephone connection service system according to the present invention. As shown in FIG. 1, the telephone connection service system 100 according to this embodiment includes a telephone receiver 110, a telephone number searcher 120, a telephone connector 130, and a customer information provider 140. )

The telephone receiver 110 receives a call connection request for the service representative number from the customer telephone terminal. At this time, the service representative number is an arbitrary number different from the actual telephone number of the service provider, and may be input and stored from the service provider when registering the telephone connection service. Registration of the telephone connection service will be described later in detail.

For example, suppose that the advertisement of the service provider is provided through the web as shown in FIG. 2, and the service representative number is displayed when the mouse is positioned in the advertisement of the service provider. The service representative number can be obtained. 2 is a diagram illustrating an example of a screen on which an advertisement of a service provider is provided through the web.

The customer who has obtained the service representative number of the service provider through the web, etc., calls the service representative number using a customer telephone terminal such as a general telephone or a mobile terminal to obtain information for using the service provided by the service provider. Then, the telephone connection service system 100 receives a call connection request for the service representative number from the corresponding customer telephone terminal through the telephone receiver 110.

The telephone number retrieval unit 120 retrieves the actual telephone number of the service provider matching the call representative requested service representative number received by the telephone receiver 110 and the messenger or mobile terminal information matched thereto. At this time, the actual telephone number of the service provider matched with the service representative number may be multiple.

When registering a telephony service to be described later, a representative number and a real telephone number of a service provider are inputted from a service provider and stored in a database. When the call connection request for the service representative number is received by the telephone receiver 110, the telephone connection service system 100 uses the phone number search unit 120 to match the actual phone number of the service provider matching the corresponding service representative number. And search for messenger or mobile terminal information matched thereto.

The telephone connection unit 130 processes the call connection with the actual telephone number retrieved by the telephone number search unit 120 to connect the telephone between the customer and the service provider. The telephone connection unit 130 that connects the phone between the customer and the service provider may be implemented in the form of a private exchange (Private) by receiving a line lease service from the carrier.

At this time, when there are a plurality of actual telephone numbers of service providers matched to the service representative number, the telephone connection unit 130 alternatively processes a call connection among a plurality of actual telephone numbers, but connects a call during a specific number of ring back tones. If that doesn't work, try switching to another phone number and connecting the call between the customer and the service provider.

The customer information providing unit 140 transmits customer information to a messenger or mobile terminal matched to the actual phone number of the service provider searched by the phone number search unit 120. In this case, the customer information may be information set by the customer in the information registered by the customer in the case of the membership system, or may be a phone number of the customer telephone terminal in the case of the non-member service.

For example, when providing customer information through a messenger, a messenger ID corresponding to a real phone number may be searched from a database, and text information may be provided as the messenger ID.

On the contrary, when providing the customer information through the mobile terminal, if the actual phone number is a general phone number, the customer information can be provided by sending a short message to the mobile phone number matched with the mobile phone number, and the actual phone number is moved. In the case of a terminal telephone number, customer information can be provided by sending a short message to the mobile terminal telephone number.

Therefore, the invention according to this embodiment processes the telephone connection between the customer and the service provider requesting the telephone connection, but more efficiently between the customer and the service provider by providing information of the customer requesting the telephone connection through the messenger or mobile terminal of the service provider. You can connect the phone.

Meanwhile, according to an additional aspect of the present invention, the telephony service system 100 may further include a service register 150. The service registration unit 150 provides a service registration interface for registering a telephone connection service to a service provider terminal, and receives and stores service registration information.

In this case, as shown in FIG. 3, the service registration interface 200 may include a phone number input unit 210, an advertisement information input unit 220, and a charge amount input unit 230. 3 is a diagram illustrating an example of a service registration interface for registering a telephony service.

The phone number input unit 210 inputs the representative number and the actual phone number of the service provider. The advertisement information input unit 220 inputs advertisement information of the service provider. The charging amount input unit 230 inputs the charging amount for the telephone connection service.

Representative number and actual telephone number of the corresponding service provider, input through the telephone number input unit 210, the advertisement information input unit 220 and the charge amount input unit 230 of the service registration interface 200, advertisement information, telephone connection, respectively The recharge amount for the service is stored in the database as service registration information.

The service registration information is referred to when the telephone connection between the customer and the service provider by the telephone connection unit 130 described above is provided, and the advertisement information of the service provider to be described later and the charge amount update.

Meanwhile, according to an additional aspect of the present invention, the telephony service system 100 may further include an advertisement manager 160. The advertisement manager 160 provides the advertisement information of the service provider, which is input and stored by the advertisement information input unit 220, through the web.

2 is an example of an advertisement screen of a service provider provided through the web by the advertisement manager 160, and an advertisement of the service provider is provided through the web, and a service representative number is displayed when a mouse is positioned in the advertisement of the service provider. You can see that it is implemented to be displayed.

On the other hand, according to an additional aspect of the present invention, the telephone connection service system 100 may further include a charge amount management unit 170. The charge amount management unit 170 processes and charges the transfer of the charge amount input by the charge amount input unit 230, and updates the charge amount by deducting the amount corresponding to the call connection from the charge amount of the service provider. do.

That is, this embodiment implements the telephony service system operator by implementing the telephony service system operator to obtain an amount of money contracted from the service provider in exchange for the telephone connection between the customer and the service provider through the telephony service system 100. To make money in exchange for telephone connections.

Figure 4 is a block diagram showing the configuration of another embodiment of a telephone connection service system according to the present invention. As shown in FIG. 4, the telephone connection service system 300 according to the present embodiment includes an information input unit 310, a customer information provider 320, a telephone receiver 330, and a telephone connector 340. It is made to include.

The information input unit 310 provides a phone number input interface, through which the customer phone number is input. For example, as shown in FIG. 5, when an advertisement of a service provider is provided through the web, and a customer who wants to obtain information for using a service provided by the service provider places a mouse on the advertisement of the service provider, The connection service system 300 may provide a phone number input interface for inputting a customer phone number through the information input unit 310, and may be implemented to receive a customer phone number from the customer. FIG. 5 is a diagram illustrating another example of a screen on which an advertisement of a service provider is provided through the web.

When the customer phone number is input by the information input unit 310, the customer information providing unit 320 includes the customer information including the customer phone number as a messenger or mobile terminal of a service provider matched to the corresponding phone number input interface. Send it. In this case, the customer information may include information set by the corresponding customer among the information registered by the corresponding customer in the case of the membership service.

For example, when transmitting a customer phone number through a messenger, the service provider's messenger ID matched to the phone number input interface may be searched from a database, and the customer information including the customer phone number in text form may be transmitted to the corresponding messenger ID.

On the contrary, when transmitting the customer phone number through the mobile terminal, the customer information including the customer phone number may be transmitted by transmitting a short message to the mobile phone number of the service provider matched to the phone number input interface.

The telephone receiver 330 receives a call connection request for the customer telephone number included in the customer information transmitted by the customer information provider 320 from the operator's telephone terminal. When the customer information including the customer phone number is transmitted to the messenger or the mobile terminal of the service provider by the customer information provider 320, the service provider may acquire the customer phone number through the messenger or the mobile terminal.

The service provider who obtains the customer's telephone number through a messenger or a mobile terminal calls the customer's telephone number using an operator's telephone terminal such as a general telephone or a mobile terminal. Then, the telephone connection service system 300 receives a call connection request for the customer's telephone number from the operator's telephone terminal through the telephone receiver 330.

The telephone connection unit 340 processes the call connection to the call connection requested customer phone number received by the phone receiver 330 and connects the phone between the customer and the service provider. The telephone connection unit 340 for connecting a telephone between the customer and the service provider may be implemented in the form of a private exchange by receiving a line lease service from a telecommunication company.

Therefore, the invention according to this embodiment processes the telephone connection between the customer and the service provider requesting the telephone connection, but more efficiently between the customer and the service provider by providing information of the customer requesting the telephone connection through the messenger or mobile terminal of the service provider. You can connect the phone.

Meanwhile, according to an additional aspect of the present invention, the telephony service system 300 may further include a service register 350. The service registration unit 350 provides a service registration interface for registering a telephone connection service to a service provider terminal, and receives and stores service registration information.

In this case, as shown in FIG. 6, the service registration interface 400 may include a phone number input unit 410, an advertisement information input unit 420, and a charge amount input unit 430. 6 is a diagram illustrating another example of a service registration interface for registering a telephony service.

The phone number input unit 410 inputs the actual phone number of the service provider. The advertisement information input unit 420 inputs advertisement information of the service provider. The charge amount input unit 430 inputs the charge amount for the telephone connection service.

The phone number input unit 410, the advertisement information input unit 420 and the charge amount input unit 430 of the service registration interface 400 for the actual telephone number, advertisement information, and telephone connection service of the corresponding service provider, respectively. The recharge amount is stored in the database as service registration information.

The service registration information is referred to when the telephone connection between the customer and the service provider by the telephone connection unit 340 described above is provided, and the advertisement information of the service provider to be described later and the charge amount update.

Meanwhile, according to an additional aspect of the present invention, the telephony service system 300 may further include an advertisement manager 360. The advertisement manager 360 provides the advertisement information of the service provider, which is input and stored by the advertisement information input unit 420, through the web.

5 is another example of an advertisement screen of a service provider provided through the web by the advertisement manager 360. When the advertisement of the service provider is provided through the web and the mouse is positioned in the advertisement of the service provider, the customer telephone number is shown. You can see that we are implementing to receive input.

On the other hand, according to an additional aspect of the present invention, the telephone connection service system 300 may further include a charge amount management unit 370. The recharge amount management unit 370 processes the charge for the recharge amount input by the recharge amount input unit 430 and recharges the money, and updates the recharge amount by subtracting the amount corresponding to the call connection from the recharge amount of the service provider. .

That is, this embodiment implements the telephony service system operator by implementing the telephony service system operator to obtain a contract amount from the service provider in exchange for the telephone connection between the customer and the service provider through the telephony service system 300. To make money in exchange for telephone connections.

As described above, the present invention handles the telephone connection between the customer and the service provider requesting the telephone connection, and provides the information of the customer requesting the telephone connection through the messenger or mobile terminal of the service provider more efficiently between the customer and the service provider. Since the telephone can be connected, and furthermore, a profit can be generated in exchange for the telephone connection, the above object of the present invention can be achieved.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it will be understood by those of ordinary skill in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. .

The present invention is industrially applicable in the field of telephone connection technology and its application.

1 is a block diagram showing the configuration of an embodiment of a telephone service system according to the present invention;

2 is a diagram illustrating an example of a screen on which an advertisement of a service provider is provided through the web;

3 illustrates an example of a service registration interface for registering a telephony service;

4 is a block diagram showing the configuration of another embodiment of a telephone service system according to the present invention;

5 is a diagram illustrating another example of a screen on which an advertisement of a service provider is provided through the web;

6 illustrates another example of a service registration interface for registering a telephony service;

<Explanation of symbols for the main parts of the drawings>

100, 300: telephone connection service system 110, 330: telephone receiver

120: phone number search unit 130, 340: telephone connection unit

140, 320: customer information provider 150, 350: service register

160, 360: advertising management unit 170, 370: charge amount management unit

200, 400: service registration interface 210, 410: telephone number input unit

220, 420: Advertising information input unit 230, 430: Charge amount input unit

310: information input unit

Claims (12)

delete delete delete A telephone receiver for receiving a call connection request for a service representative number from a customer telephone terminal; A telephone number retrieval unit for retrieving the actual telephone number of the service provider matching the call representative requested service representative number received by the telephone receiver and the messenger or mobile terminal information matched thereto; A telephone connection unit for processing a call connection with the actual telephone number retrieved by the telephone number retrieval unit to connect a telephone between a customer and a service provider; A customer information provider for transmitting customer information to a messenger or mobile terminal matched to a real phone number of a service provider searched by the phone number searcher; Including, The actual telephone number of the service provider matching the service representative number is many, The telephone connection part: In the telephone connection service system, which handles call connection by selecting one of a plurality of actual phone numbers, and attempts to connect the call by switching to another phone number when the call connection is not made during a certain number of ring back tones, The telephone connection service system is: A service registration unit for providing a service registration interface for registering a connection service to a service provider terminal, and receiving and storing service registration information through the service registration interface; Telephone connection service system, characterized in that it further comprises. The method of claim 4, wherein The service registration interface is: A telephone number input unit for inputting a representative number and an actual telephone number of the service provider; An advertisement information input unit for inputting advertisement information of the service provider; A charge input unit for inputting a charge amount for the telephone connection service; Telephone connection service system comprising a. The method of claim 5, The telephone connection service system is: An advertisement manager configured to provide advertisement information of a corresponding service provider, which is input and stored by the advertisement information input unit, through the web; Telephone connection service system, characterized in that it further comprises. The method of claim 5, The telephone connection service system is: A charge amount management unit which processes and charges a transfer of the charge amount input by the charge amount input unit, and updates the charge amount by subtracting the amount corresponding to the call connection from the charge amount of the service provider; Telephone connection service system, characterized in that it further comprises. delete It provides a phone number input interface, through which the information input unit for receiving a customer phone number, A customer information provider for transmitting customer information including the customer phone number to a messenger or mobile terminal of a service provider matched to the phone number input interface when the customer phone number is input by the information input unit; A telephone receiver for receiving a call connection request for a customer telephone number included in the customer information transmitted by the customer information provider from a telephone company of a company; A telephone connection unit for processing a call connection to the call connection requested customer telephone number received by the telephone receiver to connect a telephone between the customer and the service provider; In the telephone connection service system, comprising: The telephone connection service system is: A service registration unit for providing a service registration interface for registering a connection service to a service provider terminal, and receiving and storing service registration information through the service registration interface; Telephone connection service system, characterized in that it further comprises. The method of claim 9, The service registration interface is: A telephone number input unit for inputting a telephone number of the service provider; An advertisement information input unit for inputting advertisement information of the service provider; A charge input unit for inputting a charge amount for the telephone connection service; Telephone connection service system comprising a. 11. The method of claim 10, The telephone connection service system is: An advertisement manager configured to provide advertisement information of a corresponding service provider, which is input and stored by the advertisement information input unit, through the web; Telephone connection service system, characterized in that it further comprises. 11. The method of claim 10, The telephone connection service system is: A charge amount management unit which processes and charges a transfer of the charge amount input by the charge amount input unit, and updates the charge amount by subtracting the amount corresponding to the call connection from the charge amount of the service provider; Telephone connection service system, characterized in that it further comprises.

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