KR20170024174A - Viewing ars apparatus and system and method of the same - Google Patents

Abstract

The present invention relates to an apparatus, a system and a method for mobile page watch management, and more particularly, to an apparatus for mobile page watch management, which enables easy access management for a homepage etc., while building a visible advanced record system (ARS) at lowest cost by automatically processing an access or release of the access to a network such that a user-demanding service is provided according to whether a user attempts access to the ARS through an application loaded in a terminal or through a direct phone number input, the user attempts access to a corresponding company homepage while the ARS is in process, or the user attempts the access to the ARS while accessing the home page, and to a system and a method thereof. According to the present invention, a company may achieve an effect as if an ARS system is established even without building the ARS system, and significantly reduce communication traffic. The present invention also provides an advantageous effect of minimizing traffic based on each situation by allowing the access or release the access to each server to be automatically performed to meet the situation such as accessing the corresponding company homepage while an ARS watch service is in process, re-accessing the ARS watch service during accessing the homepage, and provision of an ARS voice service without building an ARS server.

Description

TECHNICAL FIELD [0001] The present invention relates to a mobile page viewing management apparatus,

More particularly, the present invention relates to a mobile page viewing management apparatus and a system and method thereof, and more particularly, to a mobile page viewing management apparatus, Or automatically tries to connect and disconnect the network so that the user can provide the desired service with minimum traffic according to whether the ARS connection is attempted or the ARS connection is attempted while accessing the homepage of the corresponding company during the ARS process, And a system and a method for managing access to a homepage and the like.

As is well known, as the industrialization is advanced, it is important to provide answers and information on various customer inquiries before and after sales of products by enhancing the service system for product sales. Also, as an important marketing, Although it has a great impact on sales, the more hiring the agent, the more the problem of labor expenses.

Particularly, in the case of a financial company, a very large number of questions and answers are required. However, since the agent can not employ a large number of agents due to economic reasons, recently, when a user selects a preprogrammed route using the ARS service, Output.

However, there is a problem that such an automatic answering service (ARS) is expensive to construct, but there is a problem that it is required to hire a separate ARS agent or pay a fee to an ARS professional consulting company.

Mainly, ARS consultation is mainly for inquiries about new products or services or inquiries about A / S. However, SMEs with small sales volume do not have the economic effect through ARS. There was a problem that it was difficult.

In addition, since the ARS agent is not a researcher or an employee of the company, it is difficult to answer questions with difficulty because it is simply a response in response to a customer's expectation question, . Therefore, in this case, it is often the case that only a question is received while promising a future answer.

However, if a company employee or a researcher directly calls for a telephone consultation, he or she should receive all questions from the beginning. Therefore, it is not economically advantageous to consult information such as simple information reception, change, and reservation.

In addition, the ARS system can not quickly enter a desired item, and only when the user listens to the voice output through the receiver, it is possible to determine the number of the desired item number.

In addition, in a place where the hearing-impaired person or the elderly who have poor listening ability or the surrounding area is very noisy, there is a problem that the service can not be smoothly performed even if the ARS service is provided.

Therefore, it is possible to consider a method of receiving an ARS service on a screen while browsing a screen provided by a server while a user's telephone is connected to the server via a wireless Internet.

In this case, there was a disadvantage that all the ARS providers had to be equipped with a system for providing ARS service on the screen via the wireless Internet, which would be very expensive to pay.

That is, there is a problem in that the user terminal must be connected to the ARS server via the voice communication network at the same time as the servers must be connected to the web server which is temporally interlocked with the ARS server. More specifically, when constructing a visible ARS service, there is a problem that an ARS server that performs data communication with an ARS server must be constructed to be linked with the 'visible ARS web server', which requires much more economical cost.

In addition, since the user terminal must be connected to the ARS server as well as the ARS server simultaneously, the traffic is inevitably increased. That is, while the ARS service is provided by the user through the screen, the user's phone continuously displays the ARS screen There is a problem in that traffic is increased because the state of being connected to the server providing the service is maintained.

Especially, in case of a surge of users, since the line traffic for maintaining connection with a plurality of telephones is very large, the possibility of the server being down is very high, and when the capacity is increased in order to maintain the server stably, There was a problem.

On the other hand, in recent years, there are many cases where the mobile terminal searches the Internet. Therefore, it is necessary to make a mobile homepage or a mobile web page separately and to operate the same as updating the corresponding mobile page. .

Further, even when the voice ARS system is established, the ARS agent has a problem of waiting for a considerable waiting time when the user tries to consult an ARS agent because the acquisition is limited due to labor costs and the like. There are a lot of users who are very unsatisfied with the ARS service waiting for the agent.

Therefore, the conventional 'visible ARS service' is economically disadvantageous, and when the ARS server and the web server are interlocked to implement a visible ARS service, additional traffic is required for interworking, which causes a problem that the traffic becomes too large. In other words, there is a problem that the system construction cost is increased because the server is designed to solve the increased traffic.

SUMMARY OF THE INVENTION The present invention has been made in view of the circumstances of the prior art described above, and it is an object of the present invention to provide a method and apparatus for enabling a user to make an ARS connection through an application installed in a terminal, ARS service that automatically processes connection and disconnection of the network so that the user can provide the desired service with minimum traffic according to whether the user tries to access the home page of the home network or attempts to access the ARS when the home page is accessed. The present invention is directed to a mobile page viewing management apparatus and a system and a method for managing access to a web page and the like.

In order to achieve the above object, according to a preferred embodiment of the present invention, an ARS screen data receiving unit 42 for receiving an ARS screen data packet matched with key data selected at the time of ARS connection from the mobile page viewing management server 22 ; A key selection and monitoring unit 44 for monitoring a user's key selection signal when the ARS viewing service is performed; A matching data extracting unit 46 for extracting ARS screen data matched with the key selection signal applied through the key selection monitoring unit 44; Depending on the connection to the ARS server 18 or the sequential access to the mobile homepage and the ARS server 18 or to the connection to the ARS server 18 and to the mobile homepage connection and to the ARS server 18, An access switching control unit (50) for performing automatic connection and disconnection processing for the terminal; A data storage unit 54 for receiving an ARS screen data packet from the mobile page viewing management server 22 and storing the ARS screen data packet when the ARS connection is established; When ARS connection is maintained, the ARS screen data corresponding to the user's key selection signal is extracted and displayed on the screen. When the ARS viewing service or the mobile homepage is selected, There is provided a mobile page viewing management apparatus including a mobile page viewing application (24) configured as a control unit (56) for controlling a network connection state.

Preferably, the ARS screen data 30 is structured such that data composed of screen data having the same content as the ARS audio data is interlocked with a key selection signal, and the data to be output in the next order is a user's selection key The mobile page viewing management device is characterized in that it is determined following the signal.

When the connection switching controller 50 accesses the ARS server 18 for ARS connection to a specific company, when the connection switching controller 50 receives the ARS screen data packet from the mobile page viewing management server 22, 18 to maintain the connection with the mobile page viewing management server (22) and to release the connection to the mobile page viewing management server (22).

The connection switching control unit 50 preferably keeps a connection with the ARS server 18 when receiving the ARS screen data packet from the mobile page viewing management server 22 when attempting to connect to the ARS server 18 And releases the connection to the mobile page viewing management server (22); Next, when attempting to access the mobile homepage, the connection with the ARS server 18 is canceled, and connection to the web server 20, which transmits mobile homepage information, is performed; And then controls to restore the connection to the ARS server (18) upon a sequential connection attempt to the ARS server (18) again.

Preferably, when the mobile page viewing management server 22 provides audio data for the ARS screen data 30 on behalf of the ARS server 18, the mobile page viewing application 24 displays the ARS screen data 30 The mobile page viewing management server 22 maintains a connection to the mobile page view management server 22 even when the reception of the mobile page is completed.

Preferably, the key selection monitoring unit 44 further includes a key selection information storage unit 48 for storing information matched with all the key selection signals received by the key selection / monitoring unit 44.

Preferably, the mobile page viewing application 24 further comprises a data deletion unit 52 for automatically deleting the ARS screen data 30 upon receiving a termination signal, .

Preferably, the voice data is synchronized with the output of each voice data configured in the ARS screen data (30) and screen data having the same content as the voice data.

Meanwhile, the present invention provides a mobile terminal comprising: a) a mobile page viewing management server (22) receiving a search request signal for a specific company from a user terminal (2); b) the mobile page viewing management server 22 extracts an ARS screen data packet of the corresponding company; c) transmitting the corresponding ARS screen data packet to the corresponding user terminal 2 by the mobile page viewing management server 22; d) maintaining the connection of the user terminal (2) to the ARS server (18) by the user terminal (2) and automatically releasing the communication connection to the mobile page viewing management server (22); e) outputting screen data included in the ARS screen data packet; f) receiving the specific key selection signal from the user terminal 2; g) extracting screen data matched to the corresponding key selection signal by the user terminal 2; h) determining whether the user terminal (2) attempts to access the home page of the company; I) releasing the connection to the ARS server (18) by the user terminal (2) and maintaining a connection to the web server (20) providing home page information; j) transmitting the key selection information of the user to the vendor designated terminal included in the ARS screen data packet, when the user terminal 2 receives the end signal or the agent connection signal. A page view management method is provided.

Preferably, the user terminal 2 attempts to establish a call connection with the ARS server 18 of the specific enterprise before the step a); Transmitting the user phone number information to the mobile page viewing management server 22 by the ARS server 18; The mobile page viewing management server 22 further comprises a step of determining whether the mobile page viewing application server 24 is installed in the user terminal 2. [

Preferably, before the step a), the user terminal 2 downloads and installs a mobile page viewing application 24 for controlling the output of ARS screen data from the mobile page viewing management server 22 A mobile page viewing management method is provided.

The user terminal 2 transmits the ARS screen data 30 when the mobile page viewing management server 22 provides voice data for the ARS screen data 30 on behalf of the ARS server 18. [ 30 to the mobile page viewing management server (22) when the reception of the mobile page viewing management server (22) is completed.

Preferably, the user terminal 2 further includes a process of automatically deleting the ARS screen data 30 upon receiving a termination signal, following the process j) .

Meanwhile, the present invention generates an ARS service request signal for a specific company in the mobile page viewing management server 22 or the ARS server 18, and receives ARS service request signals from the mobile page viewing management server 22, The ARS viewing service is processed by the key selection signal of the user in the off-line state, and the mobile page viewing management server 22, according to the homepage access request signal of the company, receives the screen data 30, A user terminal 2 for releasing the connection with the web server 20 of the company and executing connection to the web server 20 of the company; A mobile page viewing management server 22 for receiving and registering ARS screen data 30 from a plurality of companies and for extracting and downloading ARS screen data 30 of a corresponding company at the request of the user terminal 2; A web server 20 connecting a session according to a connection request of the user terminal 2 and providing homepage information of the corresponding company; And a business specification terminal (or server) for receiving processing information of the ARS viewing service from the user terminal 2 when the ARS viewing service of each user is terminated.

Preferably, the ARS viewing service includes a voice ARS service and an ARS screen service displayed on the screen in conjunction with the voice ARS.

Preferably, when the mobile page viewing management server 22 provides audio data for the ARS screen data 30 on behalf of the ARS server 18, the user terminal 2 receives the ARS screen data 30 And maintains a connection to the mobile page viewing management server (22) even when the mobile page viewing and managing server (22) completes.

Preferably, the voice data is synchronized with the output of each voice data configured in the ARS screen data (30) and screen data having the same content as the voice data.

The mobile page viewing management apparatus and the system and method thereof according to the present invention can achieve the same effect as that of the ARS system without requiring an ARS system in a company that requires ARS, By automatically connecting to or disconnecting from each server in accordance with the situation such as reconnection of the ARS viewing service during accessing the company homepage or accessing the ARS service during the ARS viewing service, or providing the ARS voice service without building the ARS server, And minimizes traffic according to the situation.

1 is a schematic diagram showing a configuration of a mobile page viewing and management system according to an embodiment of the present invention;
2 is a diagram illustrating a screen data change state according to a key selection of a mobile page viewing management apparatus according to an embodiment of the present invention;
3 is a diagram illustrating an example of a service through a mobile page viewing management apparatus according to an embodiment of the present invention;
4 is a view showing a data flow of a mobile page viewing and managing system according to an embodiment of the present invention;
5 is a block diagram illustrating a configuration of a mobile page viewing application included in a mobile page viewing management apparatus according to an embodiment of the present invention.
6 is a flow chart showing a signal flow of a mobile page viewing and management system according to an embodiment of the present invention,
7 is a diagram illustrating a network connection change state of a mobile page viewing and management system according to an embodiment of the present invention.

Hereinafter, the present invention will be described in detail with reference to the drawings.

FIG. 1 is a schematic diagram illustrating a configuration of a mobile page viewing management system according to an embodiment of the present invention. FIG. 2 is a diagram illustrating a screen data change state according to a key selection of a mobile page view management apparatus according to an exemplary embodiment of the present invention. FIG. 3 is a diagram illustrating a service example through a mobile page view management apparatus according to an embodiment of the present invention, and FIG. 4 is a flowchart illustrating a data flow of a mobile page view management system according to an embodiment of the present invention FIG.

The mobile page viewing management system according to an embodiment of the present invention determines whether a user tries ARS access through an application installed in the terminal or attempts ARS access by directly inputting a telephone number, It automatically processes connection and disconnection of the network so that the user can provide the desired service with minimum traffic according to whether the company tries to access the homepage of the company or accesses the ARS when accessing the homepage, ARS service ', it is possible to manage access to homepages easily.

In more detail, the mobile page viewing management system according to an embodiment of the present invention can construct an 'ARS service' even with a small cost and reduced traffic, minimizing traffic according to a user's selection It is a system that has great economic effect by maintaining smooth networking.

That is, the mobile page viewing management system according to an embodiment of the present invention is a system for providing an ARS viewing service by dividing a company having an ARS server 18 and a company having no ARS server 18, 18 provides a "look-ahead ARS service" with very inexpensive and reduced traffic, and provides the same services to an enterprise that does not have an ARS server 18 as if it had an ARS server 18 , As well as providing 'visible ARS services' with very inexpensive and reduced traffic.

The 'visible ARS service' is a state in which the user terminal 2 is connected to the ARS server 18 via the voice communication network and outputs information having the same content as the ARS service on the screen of the user terminal 2, Means a service that is provided for.

For this 'visible ARS service', a separate server for providing ARS contents data is provided so as to output the ARS contents to the screen in cooperation with the ARS server 18, and the server and the ARS server 18, The communication must be performed while the connection of the mobile station is continuously maintained.

Hereinafter, the 'visible ARS service' is referred to as an ARS viewing service, and the ARS viewing service together means a voice ARS service and an ARS screen service displayed on the screen in conjunction with the voice ARS.

However, in the mobile page viewing management system according to the embodiment of the present invention, the mobile page viewing management server 22, which provides ARS contents on the screen, provides the ARS screen data 30 to the user terminal 2 And causes the ARS server 18 to maintain the connection, thereby causing the mobile page viewing application 24 loaded in the user terminal 2 to process the screen change according to the key selection in the user terminal 2 .

Accordingly, the mobile page viewing management system according to the embodiment of the present invention distributes the processing of the ARS screen data 30 to be processed by the mobile page viewing management server 22 to the user terminal 2, Solves the problem.

The mobile page viewing management system according to an embodiment of the present invention generates an ARS service request signal for a specific company in the mobile page viewing management server 22 or the ARS server 18, The ARS screen data 30 is automatically transmitted from the ARS screen data 30 having a plurality of selection paths, and the ARS viewing service is processed by the user's key selection signal in the offline state, And a user terminal 2 that cancels the connection with the mobile page viewing management server 22 according to the signaling and executes a connection to the web server 20 of the company.

The mobile page viewing application 24 is downloaded from the mobile page viewing management server 22 to the user terminal 2 and the mobile page viewing application 24 is downloaded from the mobile page viewing management server 22 The ARS screen data 30 associated with the key selection signal is monitored and displayed on the screen of the key operation unit 40 of the user terminal 2, .

That is, the mobile page viewing application 24 extracts the screen data linked to the ARS to be processed by the mobile page viewing management server 22 in the off-line state in which the connection with the mobile page viewing management server 22 is canceled And performs a function of outputting a screen.

More specifically, the mobile page viewing management server 22 extracts the ARS screen data 30 matched to a specific company name received from the user terminal 2 and transmits the extracted ARS screen data 30 to the user terminal 2. At this time, (2) is connected to the ARS server (18) of the company, and if all the ARS screen data packets are received, the mobile page viewing application (24) disconnects the mobile page viewing management server .

In this state, the mobile page viewing application 24 installed in the user terminal 2 receives the first screen data (for example, the first screen data having the same contents as the ARS contents transmitted first from the ARS server 18 and outputting sound, Main screen 30a).

At this time, if the user selects a key, the mobile page viewing application 24 extracts screen data corresponding to the selected key and outputs the extracted screen data to the screen.

For example, if the user selects the first key from the first screen data (e.g., the main screen 30a), the mobile page viewing application 24 displays the first-a screen data 32 -a ").

3, after the customer has viewed the contents of the ARS viewing service main screen (first screen data: 30a) of a small-town bank, the user is requested to receive a service related to the credit card, which is the fifth service The mobile page viewing application 24 of the user terminal 2 selects the number 5 through the key operation unit 40 of the user terminal 2, Based on the data output path information, it is possible to determine which data is the ARS screen data of the next order.

Accordingly, the mobile page viewing application 24 extracts and outputs the sub screen 32-e related to the credit card.

At this time, the user terminal 2 receives the voice data 36-e provided from the ARS server 18 through a speaker, for example, a credit card service. 1 is the charge amount service, 2 is the ... "is outputted.

On the other hand, if the customer selects the agent connection key 0 on any screen displayed on the user terminal 2, the mobile page viewing application 24 displays the telephone number information Call.

At the same time, the mobile page viewing application 24 transmits the key selection information of the corresponding customer to the designated terminal (not shown) of the company to consult, so that the employee can obtain information about the customer before or during the consultation .

Meanwhile, the present invention is characterized in that the main screen 30a is provided with the homepage access hyperlink information 42 which can access the home page of the company through the user terminal 2, Can access the homepage of.

At this time, when the user accesses the home page of the company, various information of the company will be browsed. Therefore, the mobile page viewing application 24 is not likely to continue the ARS viewing service for a while, . Since the ARS voice data service is being performed through the mobile page viewing management server 22, the mobile page viewing application 24 also disconnects the mobile page viewing and listening management server 22 from the mobile page viewing management server 22.

Then, the mobile page viewing application 24 accesses the web server 20 that provides home page information of the company.

At this time, since the mobile page viewing application 24 may desire the ARS viewing service again by the user, the mobile page viewing application 22 does not delete the ARS screen data 30 provided from the mobile page viewing management server 22, 24 until a termination signal is received.

Accordingly, the present invention enables traffic for each situation to be minimized through the operation of the mobile page viewing application 24 described above.

Meanwhile, the mobile page viewing and management system according to an embodiment of the present invention receives and registers ARS screen data 30 from a plurality of companies, and when the user terminal 2 requests ARS screen data 30 A mobile page viewing and management server 22 for extracting and downloading the web page; A web server 20 connecting a session according to a connection request of the user terminal 2 and providing homepage information of the corresponding company; (Or a server (not shown)) for receiving the processing information of the corresponding ARS viewing service from the corresponding user terminal 2 when the ARS viewing service of each user is terminated.

At this time, the mobile page viewing management server 22 processes the ARS server 18 so that the ARS server 18 can provide the ARS viewing service, which is the 'visible ARS service', for the established company, For enterprises, ARS voice data is also provided.

That is, the mobile page viewing management server 22 provides the ARS screen data 30 to the user terminal 2 that has already requested the ARS service for the company in which the ARS server 18 is established, disconnects the connection, The mobile page viewing management server 22 provides the ARS screen data 30 to the user terminal 2 requesting the ARS service for the enterprise in which the server 18 has not been established, Lt; / RTI > However, even in this case, the ARS screen data 30, which is linked with the ARS voice data in advance, is transmitted to the user terminal 2 while the ARS voice data is transmitted to the user terminal 2 The extraction and output of the ARS screen data 30 linked to the ARS voice data is processed by the mobile page viewing application 24, so that the effect of traffic distribution is very large.

That is, when the mobile page viewing management server 22 provides voice data for the ARS screen data 30 on behalf of the ARS server 18, the user terminal 2 transmits the ARS screen data 30, And maintains a connection to the mobile page viewing and management server 22.

At this time, the audio data is synchronized with the output of each audio data configured in the ARS screen data 30 and screen data having the same content as the audio data.

In addition, since the ARS viewing service can be provided by the small and medium-sized enterprise in which the ARS server 18 is not built, a high reliability can be given to the user.

In addition, although the mobile page viewing management system according to the embodiment of the present invention provides the ARS viewing service through the mobile page viewing application 24, it can provide home page information of the corresponding company, Is provided by the web server 20, at which time connection to the ARS server 18 becomes unnecessary. Accordingly, at this time, the mobile page viewing application 24 cancels the connection to the ARS server 18 when accessing the web server 20. [

5 is a block diagram illustrating a configuration of a mobile page viewing application included in a mobile page viewing management apparatus according to an embodiment of the present invention.

The mobile page viewing application 24 included in the mobile page viewing and managing apparatus according to the embodiment of the present invention is connected to the ARS server 18 and the mobile page viewing management server 22 and the web server 20 A communication module (40) for communicating; An ARS screen data receiving unit 42 for receiving an ARS screen data packet matched with the key data to be selected at the time of ARS connection from the mobile page viewing management server 22; And a key selection and monitoring unit 44 for monitoring a user's key selection signal when the ARS viewing service is performed.

At this time, the ARS screen data 30 is structured such that data composed of screen data having the same content as the ARS audio data is interlocked with the key selection signal, and the data to be output in the order of the order is the user's selection key signal As shown in FIG.

In addition, the mobile page viewing application 24 included in the mobile page viewing management apparatus according to an embodiment of the present invention extracts ARS screen data matched with the key selection signal applied through the key selection monitoring unit 44 A matching data extracting unit 46; Depending on the connection to the ARS server 18 or the sequential access to the mobile homepage and the ARS server 18 or to the connection to the ARS server 18 and to the mobile homepage connection and to the ARS server 18, And an access switching control unit 50 for performing automatic connection and disconnection processing for the terminal.

When the ARS server 18 is connected to the ARS server 18 for a specific company, the connection switching controller 50 receives the ARS screen data packet from the mobile page viewing management server 22, the ARS server 18 And controls to release the connection to the mobile page viewing and management server 22.

When the connection switching control unit 50 receives the ARS screen data packet from the mobile page viewing management server 22 when attempting to access the ARS server 18, the connection switching control unit 50 maintains a connection with the ARS server 18 Disconnecting the mobile page viewing management server (22); Next, when attempting to access the mobile homepage, the connection with the ARS server 18 is canceled, and connection to the web server 20, which transmits mobile homepage information, is performed; Then, upon a sequential access attempt to the ARS server 18 again, it controls to restore the connection to the ARS server 18.

Therefore, the connection switching controller 50 controls connection and disconnection so that traffic for each situation can be minimized.

On the other hand, if the mobile page viewing management server 22 performs a function of providing ARS voice data for the ARS screen data 30 on behalf of the ARS server 18, the mobile page viewing application 24 The connection to the mobile page viewing management server 22 is maintained even when the reception of the ARS screen data 30 is completed.

At this time, the ARS voice data is synchronized with the output of each voice data configured in the ARS screen data 30 and screen data having the same content as the voice data.

In addition, the mobile page viewing application 24 included in the mobile page viewing management apparatus according to an embodiment of the present invention includes an ARS screen data packet received from the mobile page viewing management server 22 when accessing the ARS, (54); When ARS connection is maintained, the ARS screen data corresponding to the user's key selection signal is extracted and displayed on the screen. When the ARS viewing service or the mobile homepage is selected, And a control unit 56 for controlling the network connection state.

Meanwhile, the mobile page viewing application 24 included in the mobile page viewing management apparatus according to an embodiment of the present invention may include a key selection monitoring unit 44, a key selection monitoring unit 44, An information storage unit 48; And a data erasure unit 52 for automatically erasing the ARS screen data 30 upon reception of the end signal.

The functions and the functions of the mobile page viewing management apparatus and the system according to the embodiment of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 6 is a flowchart showing a signal flow of a mobile page viewing and managing system according to an embodiment of the present invention. FIG. 7 is a view showing a network connection changing state of a mobile page viewing and listening management system according to an embodiment of the present invention. to be.

First, in order to provide an ARS viewing service, the mobile page viewing management server 22 (MPMS) included in the mobile page viewing management system according to an embodiment of the present invention transmits an ARS And receives and stores the screen data 30.

In this state, the user downloads and installs the mobile page viewing application 24 that controls the output of the ARS screen data from the mobile page viewing management server 22 via the user terminal 2. [

At this time, there are two routes for the user to connect to the ARS server 18 for a specific company. First, the user directly inputs the ARS telephone number of the company (not shown) in the telephone number input window (not shown) of the user terminal 2 (Eg, 1588-1588), and secondly, there is a path for driving the mobile page viewing application 24 and allowing the ARS viewing service to proceed through a specific company search.

In the present invention, the first path also provides an ARS viewing service.

 That is, when the user terminal 2 tries to make a call connection to the ARS server 18 of a specific company as the first route, the ARS server 18 transmits the user telephone number And transmits information.

Then, the mobile page viewing management server 22 compares the mobile page viewing application 24 with the download information (for example, the downloaded user terminal information) of the mobile page viewing application 24 and sends the mobile page viewing application 24 to the user terminal 2 It is determined whether it is installed.

If the mobile page viewing application 24 is installed in the user terminal 2, the mobile page viewing management server 22 transmits the ARS screen data 30 to the user terminal 2.

On the other hand, in the second path, when the mobile page viewing management server 22 receives the search request signal for the specific company from the user terminal 2, the mobile page viewing management server 22 transmits the ARS screen data packet .

Then, the mobile page viewing management server 22 transmits the corresponding ARS screen data packet to the corresponding user terminal 2.

In this state, the user terminal 2 maintains the connection of the user terminal 2 to the ARS server 18, and automatically releases the communication connection to the mobile page viewing management server 22.

If the mobile page viewing and management server 22 provides voice data for the ARS screen data 30 on behalf of the ARS server 18, the user terminal 2 transmits the ARS screen data 30 And maintains the connection to the mobile page view management server 22 even when the reception is completed.

Then, the mobile page viewing application 24 causes the screen data included in the ARS screen data packet to be output, and causes the main screen to be output first.

At this time, the user terminal 2 outputs the voice data received from the ARS server 18 through a speaker.

In this state, when the mobile page viewing application 24 receives the specific key selection signal, the mobile page viewing application 24 extracts the screen data matched to the key selection signal, Lt; / RTI >

The mobile page viewing application 24 determines whether there is an access attempt to the homepage of the corresponding company. When the access attempt signal for the corresponding company homepage is applied, the mobile page viewing application 24 transmits the access request to the ARS server 18 and maintains a connection to the web server 20 providing home page information.

In this state, when receiving the end signal or the agent connection signal, the mobile page viewing application 24 transmits the key selection information of the corresponding user to the vendor designated terminal included in the ARS screen data packet.

If the mobile page viewing application 24 receives the termination signal, the ARS screen data 30 is automatically deleted.

Meanwhile, the mobile page viewing and managing apparatus and the system and method according to the embodiment of the present invention are not limited to the above-described embodiments, and various modifications can be made within the scope of the present invention.

2: user terminal, 18: ARS server,
20: web server, 22: mobile page viewing management server,
24: Mobile page viewing application.

Claims (17)

An ARS screen data receiving unit 42 for receiving an ARS screen data packet matched with the key data to be selected at the time of ARS connection from the mobile page viewing management server 22;
A key selection and monitoring unit 44 for monitoring a user's key selection signal when the ARS viewing service is performed;
A matching data extracting unit 46 for extracting ARS screen data matched with the key selection signal applied through the key selection monitoring unit 44;
Depending on the connection to the ARS server 18 or the sequential access to the mobile homepage and the ARS server 18 or to the connection to the ARS server 18 and to the mobile homepage connection and to the ARS server 18, An access switching control unit (50) for performing automatic connection and disconnection processing for the terminal;
A data storage unit 54 for receiving an ARS screen data packet from the mobile page viewing management server 22 and storing the ARS screen data packet when the ARS connection is established;
When ARS connection is maintained, the ARS screen data corresponding to the user's key selection signal is extracted and displayed on the screen. When the ARS viewing service or the mobile homepage is selected, And a control unit (56) for controlling a network connection state. The method according to claim 1,
The ARS screen data 30 is structured such that data composed of screen data having the same content as the ARS audio data is interlocked with the key selection signal, and data to be output at the next order is followed by a user's selection key signal with respect to the preceding data The mobile page viewing management apparatus comprising: The method according to claim 1,
When the ARS server 18 is connected to the ARS server 18 for a specific company, the connection switching controller 50 receives the ARS screen data packet from the mobile page viewing management server 22, And controls to maintain the connection and release the connection to the mobile page viewing management server (22). The method according to claim 1,
When the connection switching control unit 50 receives the ARS screen data packet from the mobile page viewing management server 22 when attempting to access the ARS server 18, the connection switching control unit 50 maintains a connection with the ARS server 18, Disconnect the connection to the page viewing management server 22;
Next, when attempting to access the mobile homepage, the connection with the ARS server 18 is canceled, and connection to the web server 20, which transmits mobile homepage information, is performed;
And then controls to restore the connection to the ARS server (18) upon a sequential connection attempt to the ARS server (18) again. The method according to claim 1,
When the mobile page viewing management server 22 provides audio data for the ARS screen data 30 on behalf of the ARS server 18, the mobile page viewing application 24 displays the ARS screen data 30 upon completion of reception of the ARS screen data 30 The mobile page viewing management server 22 maintains a connection to the mobile page viewing management server 22. [ The method according to claim 1,
Further comprising a key selection information storage unit (48) for storing information matched with all the key selection signals received by the key selection and monitoring unit (44). The method according to claim 1,
Wherein the mobile page viewing application (24) further includes a data deletion unit (52) for automatically deleting the ARS screen data (30) upon receiving a termination signal. 6. The method of claim 5,
Wherein the voice data is synchronized with the output of each voice data configured in the ARS screen data (30) and screen data having the same content as the voice data. a) receiving a search request signal for a specific company from the user terminal 2 by the mobile page view management server 22;
b) the mobile page viewing management server 22 extracts an ARS screen data packet of the corresponding company;
c) transmitting the corresponding ARS screen data packet to the corresponding user terminal 2 by the mobile page viewing management server 22;
d) maintaining the connection of the user terminal (2) to the ARS server (18) by the user terminal (2) and automatically releasing the communication connection to the mobile page viewing management server (22);
e) outputting screen data included in the ARS screen data packet;
f) receiving the specific key selection signal from the user terminal 2;
g) extracting screen data matched to the corresponding key selection signal by the user terminal 2;
h) determining whether the user terminal (2) attempts to access the home page of the company;
I) releasing the connection to the ARS server (18) by the user terminal (2) and maintaining a connection to the web server (20) providing home page information;
j) transmitting the key selection information of the user to the vendor designated terminal included in the ARS screen data packet, when the user terminal (2) receives the end signal or the agent connection signal. How to manage page views. 10. The method of claim 9,
Prior to step a)
A step in which the user terminal (2) tries to establish a call connection with an ARS server (18) of a specific company;
Transmitting the user phone number information to the mobile page viewing management server 22 by the ARS server 18;
Further comprising the step of the mobile page viewing management server (22) determining whether a mobile page viewing application (24) is installed in the user terminal (2). 10. The method of claim 9,
Prior to step a)
The user terminal 2 further includes a step of downloading and installing a mobile page viewing application 24 for controlling the output of the ARS screen data from the mobile page viewing management server 22. [ Way. 10. The method of claim 9,
The user terminal 2 transmits the ARS screen data 30 to the mobile page viewing management server 22 when the mobile page viewing management server 22 provides voice data for the ARS screen data 30 on behalf of the ARS server 18. [ The connection to the mobile page viewing management server (22) is maintained even when the reception of the mobile page is completed. 10. The method of claim 9,
The method of any preceding claim, further comprising the step of automatically deleting the ARS screen data (30) when the user terminal (2) receives a termination signal. The mobile page viewing management server 22 or the ARS server 18 generates an ARS service request signal for a specific company and generates ARS screen data 30 combined with a plurality of selection paths from the mobile page viewing management server 22. [ The ARS viewing service is processed by the user's key selection signal in the offline state and the connection with the mobile page viewing management server 22 is released according to the homepage access request signal of the company A user terminal 2 for executing a connection to the web server 20 of the company;
A mobile page viewing management server 22 for receiving and registering ARS screen data 30 from a plurality of companies and for extracting and downloading ARS screen data 30 of a corresponding company at the request of the user terminal 2;
A web server 20 connecting a session according to a connection request of the user terminal 2 and providing homepage information of the corresponding company;
(Or server) that receives the processing information of the corresponding ARS viewing service from the corresponding user terminal 2 when the ARS viewing service of each user is terminated. 15. The method of claim 14,
Wherein the ARS viewing service means a voice ARS service together with an ARS screen service displayed on the screen in conjunction with the voice ARS service. 15. The method of claim 14,
When the mobile page viewing management server 22 provides audio data for the ARS screen data 30 on behalf of the ARS server 18, the user terminal 2 can also receive the ARS screen data 30, And maintains a connection to the mobile page viewing management server (22). 17. The method of claim 16,
Wherein the voice data is synchronized with the output of each voice data configured in the ARS screen data (30) and screen data having the same content as the voice data.

Images