KR101901791B1 - Method for working visible automatic response service - Google Patents

Abstract

An embodiment of the present invention provides a method for performing a visible audio response system (ARS) which increases convenience of a receiver in an ARS call. The method comprises the steps of: receiving a call signal from a receiving side; receiving a uniform resource location (URL) from the receiving side; accessing a homepage by linking the URL on the receiving side; and processing a task of the homepage by speaking to a caller of the call signal on the receiving side.

Description

METHOD FOR WORKING VISIBLE AUTOMATIC RESPONSE SERVICE [0002]

Embodiments relate to a method of conducting ARS, and more particularly, to a method of conducting an ARS.

With the development of wired and wireless communication technology, the functions of portable terminals that provide voice-oriented services in order to meet users' needs are diversified. That is, in addition to a voice call, a Short Message Service (SMS), a Multimedia Messaging Service (MMS), a Digital Media Broadcasting (DMB) Service, a wireless Internet service, and the like are provided. In recent years, a smart phone, which is an intelligent terminal that adds a computer support function such as internet communication and information search to a mobile phone based on various wireless Internet services, has been popularized and a user can install an application desired by the user .

BACKGROUND ART An Automatic Response Service or an Audio Response System (ARS) is a service or a system that automatically responds to information provided through a human voice by a machine.

The ARS is a method of recording voice to the magnetic drums such as automatic notification, guidance service, etc., and then recording voice fragments and inserting the voice fragments into the numerical part of the sentence in the response, . According to the development of technology, ARS is used in various fields such as inquiry of balance of a bank, a securities company, a distribution agency, and a notification service in which a product order or an arbitrary word is synthesized and a name or a name is required.

However, in the case of the conventional ARS service (automatic answering service), the user is provided with a uniform voice-oriented service despite the continuous development of the mobile communication terminal and the mobile communication network supporting the ARS service (automatic answering service) The user must wait while listening to the voice guidance. That is, the conventional ARS service through voice guidance has a problem of inconvenience that a user must listen to unnecessary voice guidance, limitations of information that can be provided by voice, and inaccuracy.

The embodiment intends to provide an ARS method for enhancing the convenience of the recipient in an ARS call and providing accurate and detailed answers.

An embodiment includes receiving a call signal at a receiving side; Receiving a URL (Uniform Resource Location) from the receiving side; Linking the URL at the receiving end and accessing the homepage; And a step of communicating with the caller of the call signal at the receiver side and processing the task of the homepage.

The call may be a voice call.

The URL may be received at the same time as or during the call.

The URL may be received as a short text message or as a multi-media message service (MMS) or wireless messenger.

The visible ARS may further include a step of delivering homepage task processing of the receiving side to the sender.

The ARS may further include transmitting a new voice guidance to the recipient according to the processing result of the homepage on the calling side.

Another embodiment provides a method comprising: connecting to an ARS server at a terminal; Receiving a URL (Uniform Resource Location) from the ARS server; Linking the URL in the terminal and accessing a homepage server; And a step of communicating with the ARS server in the terminal and processing the task of the homepage server.

The call signal may be received from a representative number of the store, and the receiving side may further include confirming reservation or reservation cancellation on the homepage.

The call signal is received from a survey inquiry representative number, and the recipient can enter an answer to the homepage for the inquiry provided from the call.

It is possible to receive the list area information of the list displayed on the image screen together with the image screen of the homepage from the homepage server.

A predetermined area of the terminal may be touched and the list corresponding to the coordinate value of the touched area may be transmitted to the homepage server as a DTMF signal.

Another embodiment includes receiving a call signal and a URL at a receiving end; Receiving the call signal at the receiving side to make a call, linking the URL and accessing the homepage; And processing the task of the homepage by making a call with the caller of the call signal at the receiver side, wherein an application is installed in the receiver side terminal and the URL is displayed on the receiver side terminal (ARS) to access the homepage on the mobile by linking the URL in the application.

A method of proceeding with a visible ARS according to an embodiment of the present invention is to make a voice call with an ARS server and allow a user of the terminal to access a homepage server through a URL transmitted to the terminal, receive voice guidance from the ARS server, Therefore, the convenience of the user's response can be increased as compared with the case of receiving the voice guidance through the conventional ARS. In addition, when the user views the ARS through the application, the application must be installed. However, when the user accesses the homepage together with the voice ARS, the process can be easily performed without such a procedure.

1 schematically shows the progressive configuration of an embodiment of the ARS shown,
FIG. 2 is a view of the terminal of FIG. 1,
FIGS. 3 to 6 are views showing one embodiment of a method of advancing the ARS shown in FIG.
7 shows a homepage screen displayed on the terminal when the ARS server performs reservation management of a specific store,
8 shows a homepage screen displayed on the terminal when the ARS server polls a specific election,
Fig. 9 shows a fifth embodiment of the method of proceeding with the ARS shown in Fig.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings.

In describing an embodiment, when it is described as being formed "on or under" of each element, an upper or lower (on or under) Wherein both elements are in direct contact with each other or one or more other elements are indirectly formed between the two elements. Also, when expressed as "on or under", it may include not only an upward direction but also a downward direction with respect to one element.

Also, the terms "first" and "second", "upper / upper / upper" and "lower / lower / lower" used hereinbelow are to be interpreted relative to any physical or logical relationship or order May be used solely to distinguish one entity or element from another entity or element, without necessarily requiring or implying that the same reference numerals denote the same elements throughout the description of the drawings.

It is also to be understood that the terms "comprises", "comprising", or "having" as used herein are meant to imply that a component can be implied unless specifically stated to the contrary, But should be construed to include other elements. Also, the terms "corresponding" and the like described herein may include at least one of the terms "opposite" or "overlapping ".

1 is a diagram schematically showing the progressive configuration of an embodiment of the ARS shown.

At least one home server, at least one ARS server, at least one first base station 200, 210, 220 and at least one relay server 205, 215, 225 for the progression of the visible ARS according to the embodiment, May be provided.

The homepage servers 1, 2, and 3 may be a server that manages or manages a homepage of a specific company or an individual, and may operate or manage the homepage even if the homepage does not necessarily have a physical appearance of a server.

Here, the homepage servers 1, 2, and 3 may be directly operated or managed by the specific company or individual, or may be entrusted to the upper-level server by way of a service or a service.

The ARS servers 1, 2, and 3 are servers that respond automatically to an enterprise in place of what they have been guided through the voice of a telephone agent. More specifically, the ARS servers 1, 2, The server may be an ARS (Audio Response System) server.

Here, the ARS servers 1, 2, and 3 may be directly operated or managed by the specific company or individual, or may be commissioned or serviced to a higher level. When proceeding from the outsourcing to the outsourcing or the like, it is possible to proceed from the same or another company that operates or manages the homepage servers 1, 2 and 3, respectively.

The first base stations 200, 210 and 220 can connect calls between the ARS servers 1, 2 and 3 and the terminals 100, 110 and 120, respectively. Here, although one first base station 200, 210, and 220 are shown between each of the ARS servers 1, 2 and 3 and each of the terminals 100, 110 and 120, actually, a plurality of base stations and / And the like.

The first base stations 200, 210, and 220 may relay voice calls between the terminals 100, 110, and 120 and the ARS servers 1, 2, and 3, but the present invention is not limited thereto. For example, You may.

The first base stations 200, 210 and 220 may be providers providing wireless communication services such as mobile communication services or providers providing additional services in the wireless communication network. For example, the first base station 200, 210, or 220 may be a base station that provides 3G, Wi-Fi, or Wibro services, and may provide both voice and video services.

Here, the term "supplementary service provider" means any natural person or corporation, and is not necessarily limited to a provider in accordance with relevant laws and regulations.

Each of the relay servers 205, 215 and 225 is connected to each of the homepage servers 1, 2 and 3 so that the terminals 100, 110 and 120 can be connected to each terminal. Or the like.

Here, connection to the ARS servers 1, 2, and 3 or the homepage servers 1, 2, and 3 may be performed only through the specific first base stations 200, 210, and 220 or specific relay servers 205, 215, That is, it may be set only through a specific mobile communication service provider or an additional service provider.

1, a connection path between the home server 1 and the ARS server 1 is a1, a connection path between the ARS server and the first base station 200 is b1, and a connection between the first base station 200 and the terminal 100 The path is c1, and the connection paths between the homepage server 1 and the terminal 100 are d1 and e1. In this case, when the relay server 205 is not provided in the form of a server but is provided in a wireless or wired Internet network as described above, d1 and e1 may be one network that is not distinguished from each other. Here, the connection path is not a physically connected path but can be a path through which signals can be exchanged with each other.

2 is a view of the terminal of FIG.

The terminal 100 includes all terminals that are provided with a touch function such as a 3G video phone, a kiosk, an Internet video phone, a PC video softphone, a PMP, a smart phone and a PDA, and are capable of voice communication and Internet access.

In detail, the terminal 100 can provide a video, a text, a picture, and the like together with a voice call, and can receive a service provided by a touch type IVVR (Interactive Voice & Video Response) server. That is, the homepage server can transmit the list area information of the list included in the image screen together with the image screen to the terminal 100 through a separate data channel. When the user touches a predetermined area on the panel 102 or the like in the terminal 100, the coordinate value of the corresponding list is checked and compared with the list area information, the DTMF signal corresponding to the list selected by the user can be transmitted to the homepage server have.

In the terminal 100, the panel 102 is divided into a predetermined area, a DTMF value is allocated to each area, and when the control unit 109 of the terminal confirms the area information of the portion touched by the user, the corresponding DTMF signal It can be converted and delivered to the homepage server. In addition, the homepage server can confirm that the user of the terminal clicks or selects from the homepage by extracting a list according to the received DTMF signal.

As described later, the contents server in the homepage server can transmit the value inputted by the customer to the ARS server through the connection server.

The terminal 100 includes a housing 101, a panel 102, a sound output section 103, a sound input section 104, an image pickup apparatus 105, a light source 106, A first communication module 107, a second communication module 108, and a control unit 109. [

The housing 101 may be a body for housing each configuration of the terminal 100. The panel 102 may be a display portion of the terminal, and may be an area in which a visible ARS is displayed as described later, or may be an input portion in which a user touches the terminal.

The voice output unit 103 may be a speaker of the terminal 100 and the voice input unit 104 may be a microphone of the terminal. The image pickup device 105 may be a camera module provided in the terminal 100 and the light source 106 may be a flash provided in the terminal 100 and may be a loght emitting diode.

The first communication module 107, the second communication module 108, and the control unit 109 may be provided inside the housing 101 and may not be exposed to the outside, and are shown by dotted lines in FIG.

The first communication module 107 may be a module for transmitting and receiving a signal for voice communication of the terminal 100 and exchanging signals with the first base station 200 in FIG.

The second communication module 108 may be a module for transmitting and receiving a signal for Internet connection or the like of the terminal 100 and exchanging signals with the relay server 205 in FIG.

The control unit 109 may control the operation of the respective components in the terminal 100.

FIG. 3 is a diagram showing a first embodiment of a method of advancing the ARS shown in FIG.

First, customer information is transmitted from the homepage server to the ARS server (S100). The transmitted customer information may include the wireless terminal number of the customer. Here, the homepage server may be the sender.

Then, the ARS server can transmit a call signal to a certain customer or a wireless terminal number of a customer under a specific condition (S110) in the above list of customer information (S110). The call signal may be, for example, Signal.

The recipient, that is, the user of the terminal receives the call signal and can communicate with the ARS server, for example, voice ARS can be started (S120).

Then, the ARS server can transmit a URL (Uniform Resource Location) to the terminal while the ARS is in progress (S130). The URL may be an address on the mobile web connected to the home page, and may be delivered to the customer's terminal as a wireless messenger such as a short text message, a multi-media message service (MMS), or a kakao chat. In this case, the module to be received by the terminal may be different from the case where the short message or MMS is transmitted to the wireless messenger. For example, the first communication module 107 and the second communication module 108 Respectively.

Then, the recipient can access the homepage server by clicking the URL displayed on the terminal (S140). At this time, you can log in after accessing the homepage.

Then, the homepage server can notify the ARS server of the connection of the homepage of the terminal (S150).

Then, the ARS server proceeds to voice guidance 1 (S160). That is, the ARS server confirms that the user of the terminal accesses and logs in the homepage, and proceeds with the ARS for the user of the terminal.

7 shows a homepage screen displayed on the terminal when the ARS server performs reservation management of a specific store.

As shown in the figure, the terminal can access the homepage and log in to perform reservation management work.

(a), the customer's reservation date and time will be displayed at 18:00 on October 1, and the ARS server may ask whether to keep the reservation or to cancel or change the reservation. Here, the voice inquiry from the ARS server to the terminal may be 'voice guidance 1 (S160)' in FIG.

After responding to the reservation through the terminal's panel, the ARS can then announce that the menu order can be made in advance. At this time, as shown in (b), a menu selection screen may be displayed on the panel of the terminal. Here, the answer through the panel of the terminal may be 'Answer to Homepage (S170)' in FIG. The menu pre-order guidance from the ARS server to the terminal may be 'voice guidance 2 (S190)' in FIG. That is, the 'voice guidance 2' may proceed according to the result input from the terminal to the home page. Although not shown in the figure, after the voice guidance 2, additional voice guidance may be performed according to the answer received from the terminal on the home page.

In the case of FIG. 7, a call signal transmitted from the ARS server can be displayed in the receiver's terminal by the representative number of the store. In the case of FIG. 8, the call signal originated from the ARS server can be displayed in the terminal of the receiver by the representative number of the relevant survey agency.

8 shows a homepage screen displayed on the terminal when the ARS server polls a specific election.

As shown, the terminal can access the homepage and respond to the survey. In this case, since the general survey is often conducted for non-members, the login process can be omitted, and when the user of the terminal accesses the homepage for surveying the polling, it is possible to prevent duplicate voting through the access path of the terminal.

(a), the ARS server informs the ARS server of the '** election survey' and guides the user to select a supporting party, and the user of the terminal 100 transmits' A party ',' B party 'and' C Political parties'. Here, the voice inquiry from the ARS server to the terminal may be 'voice guidance 1 (S160)' in FIG.

Then, if the support party is selected through the panel of the terminal, the ARS can then be guided to select a preliminary candidate supported by the party. At this time, a preliminary candidate selection screen may be displayed in the panel 102 of the terminal 100 as shown in (b). Here, the answer of the terminal 100 through the panel 102 may be 'Answer to Homepage (S170)' in FIG. The support candidate selection guide from the ARS server to the terminal 100 may be 'voice guidance 2 (S190)' in FIG.

The announcement voice of the ARS through the audio output unit 130 of the terminal 100 shown in FIGS. 7 and 8 and the response through the website connection and clicking through the panel 102 are shown in FIGS. 4 to 6 The present invention can be applied to the same. The method of proceeding with the ARS shown in Figs. 3 to 6 is not limited to the store reservation management and the survey of Fig. 7 and Fig.

FIG. 4 is a diagram showing a second embodiment of a method of proceeding with the ARS shown in FIG.

First, customer information is transmitted from the homepage server to the ARS server (S200). The transmitted customer information may include the wireless terminal number of the customer.

Then, the ARS server can transmit (S210) a call signal to a customer or a wireless terminal number of a customer having a specific condition (S210) in the list of customer information (S210) Signal.

In this case, the present invention is different from the embodiment of FIG. 3 in that the URL of the home page is transmitted simultaneously with the transmission of the call signal. At this time, the URL may be an address on the mobile web connected to the home page, and may be transmitted to the customer's terminal through a wireless messenger such as a short text message, a multi-media message service (MMS), or a kakao chat.

Then, the recipient, that is, the user of the terminal receives the call signal and can communicate with the ARS server. For example, voice ARS can be started and the user of the terminal can access the homepage server by clicking the URL S220). At this time, you can log in after accessing the homepage.

Then, the homepage server can notify the ARS server of the connection of the homepage of the terminal (S230).

Then, the ARS server proceeds to voice guidance 1 (S240). That is, the ARS server confirms that the user of the terminal accesses and logs in the homepage, and proceeds with the ARS for the user of the terminal.

Then, 'Voice guidance 1 (S240)' from the ARS server to the terminal can proceed and the user of the terminal can answer the homepage by contacting the terminal's panel (S250).

Then, the homepage server can notify the ARS server of the answer inputted from the terminal (S260), and the ARS server can proceed to 'voice guidance 2 (S270)' to the terminal.

In the present embodiment, the home server and the ARS server in the above-described embodiment and the following embodiments, the home server and the ARS server may not necessarily be separated from each other but may be realized in one server. In this case, The ARS can be implemented with each unit being equipped.

FIG. 5 is a diagram showing a third embodiment of the method of advancing the ARS shown in FIG.

In the first and second embodiments, the ARS server first transmits a call signal, but the present embodiment and a fourth embodiment described later send a call signal from the terminal to the ARS server to start a call.

First, the terminal transmits a call signal to the ARS server and the ARS starts (S300). In the first and second embodiments, since the ARS server sends a call signal, the user of the terminal may refuse to receive or not receive. However, in the third and fourth embodiments, the terminal transmits a call signal, Can be started soon.

Then, the ARS server may transmit a URL (Uniform Resource Location) to the terminal during the ARS process (S310). The URL may be an address on the mobile web connected to the home page, and may be delivered to the customer's terminal as a wireless messenger such as a short text message, a multi-media message service (MMS), or a kakao chat. At this time, an audio message may be transmitted to the ARS server to instruct the ARS server to proceed with the ARS to the terminal.

In detail, the ARS server can request connection of the ARS shown as a connection server in the home server. In addition, the connection server may transmit the URL.

Then, the ARS server can inquire customer information to the homepage server (S320). That is, although the user of the terminal responds to the ARS and inputs his / her own information, in this embodiment, the ARS server can determine the telephone number of the terminal and inquire the detailed server information on the homepage server.

Then, the customer information can be transmitted from the homepage server to the ARS server (S330).

Then, the recipient can access the homepage server by clicking the URL displayed on the terminal (S340). At this time, you can log in after accessing the homepage. The home page access step S340 may be performed before the above-described customer information inquiry (S320) or after the customer information inquiry (S320) and before the customer information transmission (S330).

Then, the homepage server can notify the ARS server of the connection of the homepage of the terminal (S350).

In step S370, 'Voice guidance 1 (S360)' from the ARS server to the terminal can be performed and the user of the terminal can answer the home page by touching the terminal panel.

Then, the homepage server can notify the ARS server of the answer inputted from the terminal (S380), and the ARS server can proceed to 'voice guidance 2 390' to the terminal.

In detail, a content server is provided in a homepage server, and information that a customer answers through a terminal can be transmitted to the content server. The content server in the homepage server may forward the information answered by the customer to the ARS server through the connection server. In detail, the contact server generates screen contents of a visible ARS corresponding to a menu of the ARS being guided by voice, and can transmit the information inputted by the customer on the screen of the ARS to the connection server.

The connection server and the content server may be configured to perform different functions within one server. However, the connection server can function as a gate for transmitting information to the outside in cooperation with the ARS server and the content server, and can synchronize the screen and the voice transmitted to the terminal. That is, the connection server can simultaneously transmit the menu information that the ARS server is currently guiding to the terminal to the content server, so that the content server can generate a screen corresponding to the voice, i.e., the visible ARS. The generated information may be transmitted to the terminal through the connection server, and the menu value selected in the displayed ARS screen of the terminal may be converted into a format recognizable by the ARS server in the connection server and transmitted. The content server may also function as a web server that transmits screen information to the terminal for display.

Also, the home page server may further include a DB (data base) server and an automatic origination server. The DB server manages the screen configuration information of the visible ARS and manages the history information of the service generated during the progress of the ARS which is visible at the same time. The automatic transmission server can make a call to the customer's terminal and connect to the ARS, and can be applied to the first and second embodiments.

In this embodiment, the configuration and operation of the connection server, the content server, the DB server, and the automatic transmission server can be similarly applied to other embodiments.

FIG. 6 is a diagram showing a fourth embodiment of the method of advancing the ARS shown in FIG.

First, the terminal transmits a call signal to the ARS server and the ARS starts (S400).

Then, the ARS server can inquire customer information to the homepage server (S410). That is, the ARS server can identify the telephone number of the terminal and inquire the detailed information on the homepage to the homepage server.

Then, the customer information can be transmitted from the homepage server to the ARS server (S420).

Then, the ARS server may transmit the URL (Uniform Resource Location) to the terminal while the ARS is in progress (S430).

Then, the recipient can access the homepage server by clicking the URL displayed on the terminal (S440). At this time, you can log in after accessing the homepage.

Then, the homepage server can notify the ARS server of the connection of the homepage of the terminal (S450).

In step S470, 'voice guidance 1 (S460)' from the ARS server to the terminal can be performed and the user of the terminal can answer the home page by touching the terminal panel.

Then, the homepage server can notify the ARS server of the answer inputted from the terminal (S480), and the ARS server can proceed to 'voice guidance 2 (490)' to the terminal.

A method of proceeding with a visible ARS according to the above embodiments is a method of making a voice call with an ARS server and a user of the terminal accesses a homepage server through a URL transmitted to the terminal and receives voice guidance from the ARS server, .

Therefore, the convenience of the user can be increased as compared with the case of receiving the voice guidance through the existing ARS. In addition, when the user views the ARS through the application, the application must be installed. However, when the user accesses the homepage together with the voice ARS, the process can be easily performed without such a procedure.

Fig. 9 shows another embodiment of the method of proceeding with the ARS shown. In this embodiment, when an application (App, App.) Is installed in the terminal, the URL transmitted for accessing the homepage may not be displayed on the screen of the terminal, and when receiving the visible ARS, Link to the homepage on the mobile.

First, customer information is transmitted from the homepage server to the ARS server (S500). The transmitted customer information may include the wireless terminal number of the customer. If a specific application is installed in the customer's terminal, the corresponding information may also be included in the customer information.

Then, the ARS server may transmit a call signal to a certain customer or a wireless terminal number of a customer under a specific condition (S510) in the above list of customer information (S510). The call signal may include, for example, Signal. In the call signal, a URL for connection to the homepage server may be displayed, but the URL may not be displayed on the screen of the terminal.

Then, a receiver, that is, a user of the terminal receives a call signal and can make a call with the ARS server, for example, voice ARS can be started. At this time, an application for implementing the ARS shown in the terminal is executed, and the application automatically links the URL and can be automatically connected to the homepage server on the mobile (S520). At this time, an application is not displayed on the screen of the terminal but a screen provided by the homepage server connected on the mobile web can be displayed.

Then, the homepage server can notify the ARS server of the homepage access through the above-described application of the terminal (S530).

Then, the ARS server proceeds to voice guidance 1 (S540). That is, the ARS server confirms that the user of the terminal accesses and logs in the homepage, and proceeds with the ARS for the user of the terminal.

Then, the 'voice guidance 1 (S540)' from the ARS server to the terminal can proceed and the user of the terminal can reply to the homepage through the homepage screen displayed on the screen of the terminal (S550).

Then, the homepage server can notify the ARS server of the answer inputted from the terminal (S560), and the ARS server can proceed to 'voice guidance 2 (S570)' to the terminal.

The homepage server and the ARS server are not necessarily separated from each other in a single server in the method of proceeding with the ARS according to the present embodiment. In this case, a unit for managing the ARS process and a unit for managing the homepage are provided in one server You can implement visible ARS.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments, but, on the contrary, It will be understood that various modifications and applications are possible. For example, each component specifically shown in the embodiments can be modified and implemented. It is to be understood that all changes and modifications that come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein.

100, 110, 120: Terminal 101: Housing
102: Panel 103: Audio output unit
104: voice input unit 105:
106: light source 107: first communication module
108: second communication module 109:
200, 210, 220: first base station 205, 215, 225:

Claims (17)

Transmitting customer information from a homepage server to an ARS (Audio Response System) server;
Transferring a call signal from the ARS server to a customer terminal of a specific condition in the customer information, and receiving the call signal from the terminal;
Transmitting a URL (Uniform Resource Location) from the ARS server and receiving the URL from the terminal;
Linking the URL from the terminal to the homepage server; And
And a step of communicating with the ARS server in the terminal and processing the task of the homepage,
The list area information on the list displayed on the image screen together with the image screen of the homepage is transmitted to the terminal from the homepage server,
When the predetermined area of the terminal is touched, the list corresponding to the coordinate value of the touched area is transmitted to the homepage server as a DTMF signal,
The content server provided in the homepage server transmits the list corresponding to the area touched at the terminal to the ARS server through the connection server,
The connection server converts the menu value selected in the displayed ARS screen of the terminal into a format recognizable by the ARS server,
Wherein the homepage server includes the content server, a DB server, and an automatic sending server,
Wherein the DB server manages screen configuration information of the displayed ARS and history information of a service generated while the displayed ARS is in progress. The method according to claim 1,
Wherein the call is a voice call. The method according to claim 1,
Wherein the URL is received concurrently with the call signal or during the call. The method according to claim 1,
Wherein the URL is received by a short text message or a multi-media message service (MMS) or wireless messenger. 5. The method according to any one of claims 1 to 4,
Further comprising the step of transmitting homepage service processing in the terminal to the ARS server. 6. The method of claim 5,
And delivering a new voice guidance to the terminal according to a result of the processing of the home page in the ARS server. delete delete delete delete delete delete 5. The method according to any one of claims 1 to 4,
Wherein the call signal is displayed in the terminal by a representative number of a specific store, and the terminal further confirms reservation or reservation cancellation on the homepage. 5. The method according to any one of claims 1 to 4,
Wherein the call signal is indicated to the terminal by a specific polling representative number, and wherein the terminal enters an answer to the homepage for a query provided from the call. delete delete delete

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