KR101091065B1 - Method for franchises management using credit-card transactions system - Google Patents

Abstract

In the present invention (a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, and input the member information of the customer to the merchant client and send to the customer information server of the headquarters member Requesting authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) (D) receiving credit card payment information on the payment amount of the payment due to the affiliated client, requesting payment approval from the card company, and receiving authorization information (d) on the service satisfaction of the affiliated store through a sign pad connected to the affiliated client; Outputting a questionnaire selection questionnaire (e) a questionnaire selection question from the sign pad; Receiving the customer's response data for the step of storing the customer satisfaction evaluation information for the affiliated stores for each selected item, the statistical processing and database to the customer information server (f) for receiving the electronic signature of the sign pad Disclosed is a merchant management method using a credit card payment system comprising the step of switching to a screen.

Description

How to manage merchants using credit card payment system {METHOD FOR FRANCHISES MANAGEMENT USING CREDIT-CARD TRANSACTIONS SYSTEM}

The present invention relates to a method for managing an affiliated store, and more specifically, using a credit card payment system equipped with a sign pad, investigates and analyzes the transaction information and customer information of the affiliated store and the service satisfaction of the affiliated store. In addition to the management of customers and merchants, the present invention relates to a method of managing a merchant using a credit card payment system that enables the establishment and enhancement of a merchant's management strategy.

In recent years, as food patterns change and the quality of food becomes more pronounced, so-called franchise-type sales methods, which mass produce various finished products or semi-finished products at the headquarters and supply them to franchisees, have become mainstream.

The characteristics of this franchise allow the company to develop products, services and know-how so that the system can be smoothly distributed and operated, and the merchants can provide homogeneous products and services to consumers based on the products and systems developed by the company. do.

In particular, the company identifies and complains about complaints from consumers and encourages and manages them to purchase their products or services continuously, making it easier for merchants to secure customers and maintain relationships with customers.

Meanwhile, with the rapid development of information processing technology and the expansion of the electronic payment infrastructure, credit card, debit card, check card and other card payment terminals such as CAT and POS and payment large companies that connect them through a network (VAN) Electronic payment systems, which pay for goods or services through a private company, have become commonplace today.

That is, when a credit card transaction occurs, a credit card merchant scans a credit card presented by a customer (credit card user) using a card payment terminal to read information, and billing information such as transaction amount and installment months for the transaction. The card payment terminal accesses a Bansa server that connects each credit card company via a Public Switched Telephone Network (PSTN) or the Internet, and transmits credit card information and transaction history information to approve the transaction. It receives the approval number from the bansa server to authenticate the transaction approval, prints the sales slip and then receives a signature for proof of the transaction from the customer.

In recent years, digital signatures, not digital writing instruments, are used for the convenience of signatures and are managed in a computer system, so that the card payment terminal is equipped with a so-called digital signature device (Sign Pad). Has been signed by the customer.

By the way, such a sign pad has the advantage of eliminating inconveniences such as sales slip management, but has only a simple function of electronically acquiring and storing customer signature information.

Meanwhile, due to the development of information and communication technology, surveys using mobile communication systems and the Internet have become commonplace, and various systems and methods for implementing the same have been known. For example, Korean Patent Application Publication No. 2001-105844 discloses a method of transmitting a questionnaire question and a response according to the short message using a short message service, and Korean Patent Application Publication No. 2002-38255 discloses a questionnaire using a WAP protocol and A method of transmitting a response is disclosed.

In this way, however, the franchisee can not conduct limited research on the customers who have purchased the product or service, and the data collected from the unspecified number of customers for the verification of the evaluation cannot be examined. It is not directly connected to the owner of the store, and it is not possible to motivate them. In addition, even if the customer is a buyer, the investigation is not conducted directly in the field. There is this.

Moreover, the majority of customers and franchisees tend to be reluctant to do surveys and responses if they do not benefit from them. Therefore, the response rate and participation rate are extremely low, which limits the objectivity of the data.

Therefore, in the related art, it is difficult to evaluate customer satisfaction level for each of the affiliated stores in which the head office is distributed by region, and thus, the management of the affiliated stores is limited.

Accordingly, the present inventors have considered the above-mentioned matters and practical conditions, and studied the ways to promote efficient customer and merchant management and management efficiency using the credit card payment system. By investigating and analyzing the satisfaction of the franchisees through the mobile communication terminal, the present invention was confirmed by establishing the marketing strategy of the head office as well as managing the customer and the franchisee, and further enhancing the service to the consumers.

Accordingly, an object of the present invention is to provide a method for managing a merchant using a credit card payment system that enables the customer to survey and analyze the merchant satisfaction in the credit card payment process.

In addition, another object of the present invention is to provide a merchant management method using a credit card payment system to increase the field and objectivity for the merchant satisfaction survey.

In addition, another object of the present invention to provide an affiliated store management method using a credit card payment system to induce participation in the survey and secure the reliability of the survey, and reflect this to the customer and merchant management to further enhance the service. It is.

In order to achieve the above object, the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the payment amount, and input the member information of the customer to the merchant client and the head office (B) the customer information server receives a member authentication request signal of the customer, compares it with previously stored member information of the corresponding customer, and authenticates the result and the result of the affiliated store; Transmitting to the client (c) inputting credit card payment information for the expected payment amount to the affiliated client, requesting payment approval from the card company, and receiving authorization information (d) a sign pad connected to the affiliated client client (E) outputting a questionnaire selection questionnaire for the service satisfaction of the corresponding merchant through Receiving the response data of the customer about the questionnaire selection item from the sign pad, analyzing the customer satisfaction evaluation information for the affiliated store for each selection item, processing the statistics, and storing the data in the customer information server as a database (f) It provides a merchant management method using a credit card payment system comprising the step of switching to a screen for receiving an electronic signature.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount to be entered into the merchant client, requesting the payment approval to the card company to receive the authorization information (d) service satisfaction of the merchant through the sign pad connected to the merchant client (E) selecting a questionnaire from the sign pad Receiving customer response data on an item, analyzing, statistically processing and databaseting customer satisfaction evaluation information on the affiliated store for each selected item and storing it in the customer information server and accumulating additional points in the member information of the corresponding customer. (F) provides an affiliated store management method using a credit card payment system comprising the step of switching the sign pad to a screen for receiving an electronic signature.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount to be entered into the merchant client, requesting the payment approval to the card company to receive the authorization information (d) service satisfaction of the merchant through the sign pad connected to the merchant client (E) selecting a questionnaire from the sign pad Upon receiving the customer's response data on the item, the customer satisfaction evaluation information for the affiliated store for each selected item is statistically analyzed and stored in the customer information server, and processed and stored in the customer information server. And (f) displaying whether the customer wins the event with the sign pad for a predetermined time, and then switching the sign pad to a screen for receiving an electronic signature. to provide.

In addition, in the step (e), the present invention provides a method for managing a merchant using a credit card payment system that digitizes customer satisfaction evaluation information and transmits and displays the corresponding merchant client in real time.

In addition, the present invention, after calculating the evaluation grade for the affiliated stores through the customer satisfaction evaluation information between the steps (e) and (f), if the corresponding merchants in accordance with the policy of the head office, earning merchant points, Credit card further includes the step (e-1) of granting return support, gift vouchers, and free shipping of new products and, if eligible for defective merchants, attending periodic training at our headquarters, limiting orders over a period of time, and penalizing return restrictions. Provides a merchant management method using a payment system.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount is entered into the merchant client, and when the customer selects to use the point, after confirming the discountable amount of the credit card payment amount from the customer information server, (D) subtracting points corresponding to the discounted amount from the accumulated points. After the merchant client discounts the estimated amount of credit card payment by the point deduction value, recalculates the amount of the credit card, and requests approval of payment from the card company to receive the authorization information. (E) Service of the merchant through a sign pad connected to the merchant client. (F) receiving customer response data about the questionnaire selection item from the sign pad; analyzing, statistically processing, and databaseting customer satisfaction evaluation information on the corresponding affiliated store for each selection item; (G) providing a method for managing an affiliated store using a credit card payment system, the method comprising: converting the sign pad to a screen for receiving an electronic signature.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount is entered into the merchant client, and when the customer selects to use the point, after confirming the discountable amount of the credit card payment amount from the customer information server, (D) subtracting points corresponding to the discounted amount from the accumulated points. After the merchant client discounts the estimated amount of credit card payment by the point deduction value, recalculates the amount of the credit card, and requests approval of payment from the card company to receive the authorization information. (E) Service of the merchant through a sign pad connected to the merchant client. (F) receiving customer response data about the questionnaire selection item from the sign pad; analyzing, statistically processing, and databaseting customer satisfaction evaluation information on the corresponding affiliated store for each selection item; Storing in the information server, and accumulating additional points in the member information of the customer (g) provides a method for managing merchants using a credit card payment system comprising the step of converting the sign pad into a screen for receiving an electronic signature. do.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount is entered into the merchant client, and when the customer selects to use the point, after confirming the discountable amount of the credit card payment amount from the customer information server, (D) subtracting points corresponding to the discounted amount from the accumulated points. After the merchant client discounts the estimated amount of credit card payment by the point deduction value, recalculates the amount of the credit card, and requests approval of payment from the card company to receive the authorization information. (E) Service of the merchant through a sign pad connected to the merchant client. (F) receiving customer response data about the questionnaire selection item from the sign pad; analyzing, statistically processing, and databaseting customer satisfaction evaluation information on the corresponding affiliated store for each selection item; Storing the information server, processing and storing whether or not the event is won in the member information of the customer; (g) displaying whether or not the event has been won by the sign pad for a predetermined time, and receiving an electronic signature on the sign pad; Using a credit card payment system that includes switching to a screen for It provides that the management method.

In addition, in the step (f), the present invention provides a method for managing an affiliated store using a credit card payment system for quantifying customer satisfaction evaluation information in real time and displaying the same to the affiliated store client.

And the present invention (a) inputting the credit card payment information for the product or service usage history selected by the customer of the merchant to the merchant client, and requesting the payment approval to the card company to receive the authorization information (b) the merchant client (C) outputting a selection item regarding service satisfaction of the affiliated store through a sign pad connected to the (c) receiving customer response data about a questionnaire selection item from the sign pad; Analyzing, statistical processing and database to store in the customer information server of the head office (d) provides a method for managing merchants using a credit card payment system comprising the step of converting the sign pad to a screen for receiving an electronic signature. .

And the present invention (a) inputting the credit card payment information for the product or service usage history selected by the customer of the merchant to the merchant client, and requesting the payment approval to the card company to receive the authorization information (b) the merchant client (C) outputting a selection item regarding service satisfaction of the affiliated store through a sign pad connected to the (c) receiving customer response data about a questionnaire selection item from the sign pad; Analysis, statistical processing and database to store in the customer information server of the head office, and processing whether the customer wins the event (d) After indicating whether or not the event wins the event with the sign pad for a certain time, the sign pad Credit card including the step of switching to a screen for receiving the electronic signature It provides merchants with how to manage the system.

In addition, in the step (c), the present invention provides a method for managing an affiliated store using a credit card payment system for quantifying customer satisfaction evaluation information in real time and displaying the same to the affiliated store client.

In addition, the present invention, after calculating the evaluation grade for the affiliated stores through the customer satisfaction evaluation information between the steps (c) and (d), if the corresponding merchants in accordance with the policy of the head office, earning merchant points, Credit card further includes the step (c-1) of granting return support, gift vouchers, and free shipping of new products and, if eligible for defective merchants, attending periodic training at our headquarters, limiting orders over a period of time, and granting a return restriction penalty. Provides a merchant management method using a payment system.

In addition, the present invention (a) enters the credit card payment information on the product or service usage history selected by the customer of the merchant to the merchant client, and when the customer chooses to use the points, discount of the credit card payment amount from the customer information server of the head office After checking the possible amount, subtracting the point corresponding to the payment discount amount from the points already accumulated in the member information of the customer (b) after the merchant client discounts the credit card settlement amount by the point deduction value, (C) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated client, requesting payment approval from the card company, and receiving the approval information. Receive customer response data for each merchant Analyzing the customer satisfaction evaluation information, statistical processing and database and storing in the customer information server (e) Merchant management using a credit card payment system comprising the step of converting the sign pad to a screen for receiving an electronic signature Provide a method.

In addition, the present invention (a) enters the credit card payment information on the product or service usage history selected by the customer of the merchant to the merchant client, and when the customer chooses to use the points, discount of the credit card payment amount from the customer information server of the head office After checking the possible amount, subtracting the point corresponding to the payment discount amount from the points already accumulated in the member information of the customer (b) after the merchant client discounts the credit card settlement amount by the point deduction value, (C) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated client, requesting payment approval from the card company, and receiving the approval information. Receive customer response data for each merchant Analyzing customer satisfaction evaluation information, processing the database and storing it in the customer information server, and processing whether or not to win the event of the customer (e) displaying whether or not the event winning of the customer with the sign pad for a predetermined time Thereafter, the method provides a method for managing an affiliate store using a credit card payment system, the method including converting a sign pad into a screen for receiving an electronic signature.

In addition, in the step (d), the present invention provides an affiliated store management method using a credit card payment system that digitizes customer satisfaction evaluation information and transmits and displays it to the corresponding affiliated client in real time.

In addition, the present invention, after calculating the evaluation grade for the affiliated stores through the customer satisfaction evaluation information between the step (d) and (e), if the corresponding merchants in accordance with the policy of the head office, earning merchant points, Credit card further includes the step (d-1) of granting return support, gift vouchers, and free shipping of new products and, if eligible, to attend our periodic training, limit orders for a certain period of time, and provide penalties for return restrictions. Provides a merchant management method using a payment system.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount to be entered into the merchant client, requesting the payment approval to the card company to receive the authorization information (d) service satisfaction of the merchant through the sign pad connected to the merchant client Prints survey choices for and displays the content of the survey Step (e) if the customer receives a selection input to be informed of the questionnaire to the mobile communication terminal from the sign pad, the customer information server based on the member information of the customer through the mobile carrier service (F) transmitting, by the server of the mobile communication company, the customer's response data about the questionnaire selection item from the customer's mobile terminal, to the customer's mobile terminal; Transmitting to the server (g) the customer information server analyzing, statistically processing and storing the database of customer satisfaction evaluation information for the affiliate store (h) converting the sign pad into a screen for receiving an electronic signature; Provides a merchant management method using a credit card payment system comprising the steps. .

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount to be entered into the merchant client, requesting the payment approval to the card company to receive the authorization information (d) service satisfaction of the merchant through the sign pad connected to the merchant client Prints survey choices for and displays the content of the survey Step (e) if the customer receives a selection input to be informed of the questionnaire to the mobile communication terminal from the sign pad, the customer information server based on the member information of the customer through the mobile carrier service (F) transmitting, by the server of the mobile communication company, the customer's response data about the questionnaire selection item from the customer's mobile terminal, to the customer's mobile terminal; Transmitting to the server (g) the customer information server analyzing, statistically processing and storing the customer satisfaction evaluation information for the affiliated store and accumulating additional points in the member information of the customer (h) the signature Credit card comprising the step of switching the pad to the screen for receiving the electronic signature It provides the merchant management method using the system.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount to be entered into the merchant client, requesting the payment approval to the card company to receive the authorization information (d) service satisfaction of the merchant through the sign pad connected to the merchant client Prints survey choices for and displays the content of the survey Step (e) if the customer receives a selection input to be informed of the questionnaire to the mobile communication terminal from the sign pad, the customer information server based on the member information of the customer through the mobile carrier service (F) transmitting, by the server of the mobile communication company, the customer's response data about the questionnaire selection item from the customer's mobile terminal, to the customer's mobile terminal; Transmitting to the server (g) the customer information server analyzing, statistically processing and storing the database of customer satisfaction evaluation information for the affiliated store, and processing and storing whether or not to win the event in the member information of the customer (h) ) The sign pad indicates whether or not the customer wins the event for a certain time, The pads provide management with merchant credit card payment system comprises the step of switching to the screen for inputting a digital signature.

In addition, in the step (g), the present invention provides an affiliated store management method using a credit card payment system that digitizes customer satisfaction evaluation information and transmits and displays it to the corresponding affiliated client in real time.

In addition, the present invention, after calculating the evaluation grade for the affiliated store through the customer satisfaction evaluation information between the steps (g) and (h), if the corresponding merchants in accordance with the policy of the head office, earning merchant points, Credit card further includes the step (g-1) of granting return support, gift voucher, and free shipping of new products and, if eligible for defective merchants, attending periodic training at our headquarters, limiting orders over a period of time, and granting a return restriction penalty. Provides a merchant management method using a payment system.

In addition, the present invention between the step (b) and (c), the merchant client calculates a point of a predetermined ratio for the payment amount, and the point in the member information of the customer of the customer information server It provides a merchant management method using a credit card payment system further comprising the step of earning and storing (b-1).

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount is entered into the merchant client, and when the customer selects to use the point, after confirming the discountable amount of the credit card payment amount from the customer information server, (D) subtracting points corresponding to the discounted amount from the accumulated points. After the merchant client discounts the estimated amount of credit card payment by the point deduction value, recalculates the amount of the credit card, and requests approval of payment from the card company to receive the authorization information. (E) Service of the merchant through a sign pad connected to the merchant client. Outputting a questionnaire selection questionnaire for satisfaction and guiding whether or not the questionnaire is to be transmitted to the mobile communication terminal of the customer; and (f) receiving a selection input for the customer to be informed of the questionnaire to the mobile communication terminal from the sign pad. (G) the customer information server transmitting a questionnaire selection questionnaire regarding the service satisfaction of the affiliated store to the mobile communication terminal of the corresponding customer through a mobile carrier service based on the member information of the customer; Customer response data for survey selection from mobile communication Receiving and transmitting to the customer information server (h) The customer information server analyzes the customer satisfaction evaluation information for the affiliated stores, statistical processing and storing the database (i) receiving the electronic signature of the sign pad It provides a merchant management method using a credit card payment system comprising the step of switching to the screen for.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount is entered into the merchant client, and when the customer selects to use the point, after confirming the discountable amount of the credit card payment amount from the customer information server, (D) subtracting points corresponding to the discounted amount from the accumulated points. After the merchant client discounts the estimated amount of credit card payment by the point deduction value, recalculates the amount of the credit card, and requests approval of payment from the card company to receive the authorization information. (E) Service of the merchant through a sign pad connected to the merchant client. Outputting a questionnaire selection questionnaire for satisfaction and guiding whether or not the questionnaire is to be transmitted to the mobile communication terminal of the customer; and (f) receiving a selection input for the customer to be informed of the questionnaire to the mobile communication terminal from the sign pad. (G) the customer information server transmitting a questionnaire selection questionnaire regarding the service satisfaction of the affiliated store to the mobile communication terminal of the corresponding customer through a mobile carrier service based on the member information of the customer; Customer response data for survey selection from mobile communication Receiving and transmitting to the customer information server (h) The customer information server analyzes the customer satisfaction evaluation information for the affiliated stores, statistical processing and database storage and accumulate additional points in the member information of the customer (i) providing a method for managing an affiliated store using a credit card payment system including converting the sign pad into a screen for receiving an electronic signature.

And the present invention (a) inputs the product or service usage history selected by the customer of the merchant to the merchant client to calculate the amount of payment, the member information of the customer is input to the merchant client and sent to the customer information server of the head office Requesting member authentication (b) The customer information server receives a member authentication request signal of the customer, and compares it with previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated client (c) The credit card payment information for the payment amount is entered into the merchant client, and when the customer selects to use the point, after confirming the discountable amount of the credit card payment amount from the customer information server, (D) subtracting points corresponding to the discounted amount from the accumulated points. After the merchant client discounts the estimated amount of credit card payment by the point deduction value, recalculates the amount of the credit card, and requests approval of payment from the card company to receive the authorization information. (E) Service of the merchant through a sign pad connected to the merchant client. Outputting a questionnaire selection questionnaire for satisfaction and guiding whether or not the questionnaire is to be transmitted to the mobile communication terminal of the customer; and (f) receiving a selection input for the customer to be informed of the questionnaire to the mobile communication terminal from the sign pad. (G) the customer information server transmitting a questionnaire selection questionnaire regarding the service satisfaction of the affiliated store to the mobile communication terminal of the corresponding customer through a mobile carrier service based on the member information of the customer; Customer response data for survey selection from mobile communication Receiving and transmitting to the customer information server (h) The customer information server analyzes the customer satisfaction evaluation information for the affiliated stores, statistically processed and stored in the database, and whether or not to win the event in the member information of the customer and Step of storing (i) displaying whether the customer wins the event with the sign pad for a predetermined time, and then switching the sign pad to the screen for receiving an electronic signature input merchant management method using a credit card payment system; To provide.

In addition, in the step (h), the present invention provides a method for managing an affiliated store using a credit card payment system that digitizes customer satisfaction evaluation information and transmits and displays it to the corresponding affiliated client in real time.

In addition, the present invention, after calculating the evaluation grade for the affiliated store through the customer satisfaction evaluation information between the steps (h) and (i), if the corresponding merchants in accordance with the policy of the head office, earning merchant points, Credit card further includes (h-1) granting return support, gift vouchers, and free shipping of new products, and in the case of a defective merchant, attending our regular training, limiting orders over a period of time, and granting a return limitation penalty Provides a merchant management method using a payment system.

In addition, the present invention in the step (a), the product is a bar code or a unique number attached to the product that the customer wants to buy the customer, the member information of the customer membership card presented by the customer, membership registration given to the customer It provides a merchant management method using a credit card payment system, characterized in that input to the merchant client using any number or customer's social security number, telephone number.

The present invention also provides a merchant management method using a credit card payment system, wherein the merchant client and the customer information server include a point of sales management.

The present invention having the problem solving means as described above is a questionnaire for ratings through a sign pad or a mobile communication terminal in the credit card payment process opinions such as customer satisfaction or complaints related to the merchants such as products or services that occur frequently in the merchants By providing data in the form and receiving the response from customers in a simple and direct way, the data can be objectively and accurately surveyed and analyzed on the customer's service satisfaction with the affiliated store. It can be used and reflected as a management guidance material that further strengthens specialized services such as giving preferential treatment, incentives, support or penalties. In addition, it is possible to establish a customized marketing strategy to improve the merchant's problems as well as customer management according to prompt follow-up actions such as notifying the progress and processing result of the customer's complaints.

In addition, it is possible to secure the reliability and accuracy of the survey through the member certification process of the survey target customer, and to transmit and display the result of the satisfaction evaluation to the merchant client in real time, according to the follow-up measures that promote the appropriate response and correction of the merchant. In addition to increasing effectiveness, customers can be motivated and participated in by rewarding them appropriately.

Furthermore, the present invention can use the evaluation information of the customer to satisfy the customer's needs by individual and individual rather than a group to form a trust and improved the relationship between the merchant and the customer, thereby increasing the purchasing power of the customer New customers can be secured through word-of-mouth brands and product promotions, and merchants can increase profitability.

1 is a diagram illustrating a network to which a credit card payment system according to the present invention is applied;
2 is a block diagram of a sign pad provided in a credit card payment system according to the present invention;
3 is an exemplary screen of an affiliated store client connected to a credit card payment system according to the present invention;
4 is an exemplary screen of a sign pad provided in a credit card payment system according to the present invention;
5 is a main configuration diagram of a customer information server connected with a credit card payment system according to the present invention;
6 and 7 are flowcharts illustrating a method for managing an affiliate store using a credit card payment system according to a first embodiment of the present invention;
8 is a flowchart illustrating a method for managing an affiliate store using a credit card payment system according to a second embodiment of the present invention;

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

Prior to this, terms to be described below are defined in consideration of functions in the present invention, and it should be understood that they should be interpreted as meanings commonly used in the technical field and concept corresponding to the technical idea of the present invention.

In the following description, well-known functions or constructions are not described in detail to avoid obscuring the subject matter of the present invention.

1 shows a network configuration to which a credit card payment system according to the present invention is applied, and FIG. 2 shows a block diagram of a sign pad provided in a credit card payment system according to the present invention.

Referring to Figure 1, the credit card payment system according to the present invention is largely affiliated store client 100, bansa server 200, credit card company server 300, customer information server 400, mobile carrier server 600 and mobile Communication terminal 700;

First, the affiliated client client 100 is installed in the affiliated store, and is provided with a sign pad 110 that receives a credit card user's signature as an electrical signal and displays it as an image or video, and further processes payment and payment (receipt). It is equipped with EMV (Contact: IC, Contactless (RF), Card Reader (MSR), etc.) to enable issuance).

The merchant client 100 is given a unique number, such as a serial number, respectively, and the unique number is sent to the customer information server 400 with the questionnaire data input from the customer in the sign pad 110, which region as the unique number You can identify which affiliate.

In addition, the merchant client 100, as shown in Figure 3, digitize customer satisfaction evaluation information and analysis and displays in real time.

Referring to FIG. 2, the sign pad 110 includes an input / output module 111, a control module 112, a communication processing module 113, and a memory module 114.

The input / output module 111 outputs an image for a kindness or satisfaction survey of a merchant, an image for requesting a signature, or an image stored in the memory module 114 to a credit card user upon successful transaction approval or payment.

The input / output module 111 of the sign pad 110 is provided with a display unit for screen output, which may be implemented by an LCD or the like, and may be displayed in an image form or a text form.

The control module 112 performs compression and encryption in the process of transmitting the contents input by the input / output module 111 to the communication processing module 113 and the memory module 114.

In addition, the control module 112 includes questionnaire information on service satisfaction of the affiliated store, and outputs a questionnaire item through the input / output module 111.

Here, the questionnaire items may be divided into grades such as impression, satisfaction, normal, dissatisfaction, mobile phone response, etc. as shown in FIG. 4, but the present disclosure is not limited thereto. Of course, it can include a variety of classification.

The communication processing module 113 connects to the affiliated client client 100 using a network, a cable, and a short range wireless communication.

The memory module 114 stores general information of a sign pad such as various images or sounds.

Therefore, if there is an approval from the credit card company server 300 according to the payment request of the merchant client 100, the signature of the customer inputted by the input / output module 111 of the sign pad 110 is controlled by the control module 112. It is compressed and encrypted and transmitted to the affiliated store client 100 through the communication processing module 113.

Meanwhile, the affiliated store client 100 may be a terminal provided with a reader for reading card information such as an inquiry terminal or a POS terminal for credit card approval. That is, the terminal may be a terminal having a function such as credit approval or cash receipt issuance using card information such as a credit card or a point of sale (POS) terminal further including a function of goods management.

The merchant client 100 reads the card information stored in the membership card and the credit card presented by the customer, for example, the type of the card, the card number and the expiration date through the reader, and according to the settlement amount and the settlement amount Enter a point.

And the customer receives the product or service usage history and the member's member information that the customer wants to purchase. In this case, if the customer does not have a membership card, the member information can be entered instead of the member registration number or the resident registration number or telephone number assigned to the member card.

Here, the product price or service usage history, various information may be automatically input to the scanner, but the merchant owner, the employee, the cashier, etc. may be directly input by hand. In particular, the product information may use a bar code or a unique number attached to the product.

As described above, the payment information including the credit card and the member information read from the merchant client 100 and the input payment amount may be, for example, loaded through a network 500 such as a wired telephone subscriber network or an internet network through a wired or wireless modem. (Value Added Network; VAN) is transferred to the credit card company server 300 via the server 200 or through the network 500 to the customer information server 400 of the head office.

Bansa server 200 checks the type of card from the card information in the credit card payment information transmitted from the merchant client 100, and distinguishes the credit card companies, the packet card network such as X.25 in the credit card company server 300 Access through the network 500 requests the payment approval.

The credit card company server 300 includes a credit information database including credit information consisting of member information of registered members and card numbers and passwords of issued cards, a payment history database storing payment details, and a bansa server 200. ) Will approve or reject payments through certain procedures.

The customer information server 400 is connected to a plurality of merchant clients (100-1,100-2, *** 100-n) and the network 500 to collect the survey data input from the customer to make a database, analysis, etc. Performs the function of.

In addition, the customer information server 400 registers and manages customers of affiliates and affiliated stores as members, and provides member information for member management, such as earning points, giving free gifts, and events, sales related preferential benefits or benefits, penalties for paying, and attendance rate. Merchant information for managing merchants, such as return rate, contract details, and survey information for managing various questionnaire contents such as customer satisfaction with stores or services displayed on sign pad 110, service periods, and each for operating the same. It includes a database 420 in which various information such as criteria is stored.

Here, the customer information server 400 may be operated based on the merchant client 100 and the point of sales management (POS) system, thereby enabling more extensive and efficient customer and merchant management.

5 is a main configuration diagram of a customer information server connected to a credit card payment system according to the present invention.

Referring to FIG. 5, the customer information server 400 includes a sign pad management module 410, a mobile communication terminal management module 411, an input information collecting unit 412, a member authentication processing unit 413, an analysis and statistics processing unit ( 414, a questionnaire item manager 415, a satisfaction index calculator 416, a point and event processor 417, a database management module 418, and a database 420.

The sign pad management module 410 transmits survey data by performing data communication with a plurality of affiliated clients 100-1, 100-2, ***, 100-n, and receives response data of a customer who responds. And manage each of the merchant client (100-1, 100-2, ***, 100-n). In addition, the update process for transmitting the survey data to the sign pads (110-1,110-2, ***, 110-n), and the statistical analysis content and the calculated customer satisfaction index in the customer information server 400 And the like to transmit data to each of the affiliated client clients 100-1,100-2, ***, 100-n.

The mobile communication terminal management module 411 transmits the questionnaire to the phone number included in the corresponding member information to the customer whose authentication is completed through the member authentication processing unit 413, that is, the member whose authentication is completed. Perform the function of requesting 600.

The input information collecting unit 412 classifies and collects and stores response data received through the sign pad management module 410 or the mobile communication terminal management module 411 for each of the affiliated store clients installed in various regions.

Here, the data collected by the input information collecting unit 412 is divided into regions, merchants, and all based on the unique number assigned to each of the merchant client, and includes the member information data to identify the customer, The response data of the customer according to one or more survey items may be used.

The member authentication processing unit 413 determines whether the user is a member or a duplicate checked customer through the member information data collected by the input information collecting unit 412, induces the member registration in the case of a non-member, and responds to the questionnaire repeatedly. If you are a customer, the function is to exclude.

Here, the member authentication processing unit 413 may use the corresponding data for analysis only when the member is authenticated based on the member information input through the affiliated store client 100 in order to increase the reliability and objectivity of the survey analysis. You can store the number of survey responses by customer, date, and time zone for.

The analysis and statistics processing unit 414 separates the data authenticated by the member authentication processing unit 413 and the non-authenticated data from the questionnaire data collected by the input information collecting unit 412 and makes a database according to the item according to the item. Statistical data is analyzed by analyzing the response data for each function and information, and customer satisfaction evaluation information is generated based on this. For example, by analyzing the response data, it can be statistically calculated by dividing the data into various forms such as region, affiliated store, customer gender, age, etc. according to the whole or unique number.

The questionnaire item management unit 415 presents various types of questionnaires according to the product purchase and service usage history of the customer, and in the case of the management target customer, present a questionnaire by content by event, season, etc. after a certain period of time. To perform. In this case, the contents of the survey may include a message for briefly explaining the contents of the survey and requesting the customer to respond to the survey. Content may be included.

In addition, the questionnaire may be displayed in response to the questionnaire as a menu, the response to the questionnaire is automatically made by pressing a send button after selecting a specific item.

Here, the survey item management unit 415 may store the question items for the customer satisfaction questionnaire, but may be included in the content for the questionnaire without storing the question items separately, and the questionnaire items may be content by periods, events, and seasons. Of course, it can be changed.

The satisfaction index calculator 416 calculates a satisfaction index for each affiliate based on the information analyzed by the analysis and statistical processor 414. That is, the percentage of satisfaction or dissatisfaction according to the purchase and service of the customer may be numerically expressed as a percentage or a score for the corresponding affiliate store of the customer.

The point and event processing unit 417 may accumulate points and provide events only to customers responding to the questionnaire, and transmit and process whether or not to win the event through point accumulation amount and lottery. That is, the customer pays points at a certain rate for the amount of goods purchased by the customer, or additional points are paid differentially depending on the survey response and participation, or to the customer who wins the event. Coupons, vouchers and electronic money in the form of outputting the coupon number, or can provide and reward benefits such as additional points, through which customers can be encouraged to respond to and participate in the survey more actively.

Here, the event processing unit 417 may process the corresponding customer as a winner when the number of questionnaire responses calculated in real time by the member authentication processing unit 413 reaches a predetermined criterion.

In addition, the point and event processor 417 may store the preferential and benefit information for each affiliate in association with the satisfaction index calculator 416.

The database management module 418 performs a function of accessing, changing, or deleting data in the database 420 and a maintenance function of the member and merchant information database 420. In addition, the statistical analysis processing unit 419 performs a function of storing the database to the database 420.

The database 420 stores various data processed by the customer information server 400 in a storage form.

On the other hand, the customer information server 400 is connected to a separate administrator terminal (not shown) to facilitate the system administrator maintenance, and the analysis and input / output status, etc. processed in the customer information server 400 Can be monitored in real time, and new forms of survey data can be entered.

The mobile carrier server 600 receives the customer satisfaction survey data from the customer information server 400 and immediately transmits the survey data according to a script set in advance to the target customer's mobile communication terminal 700, and the corresponding mobile communication terminal ( Receive the response data returned from the 700 and performs a function to deliver to the customer information server (400). At this time, the customer information server 400 receives the response data for the customer satisfaction questionnaire through the mobile service provider, analyzes and statistics, and stores it.

In this case, the mobile communication company server 600 transmits the data usage fee according to the questionnaire response of the customer through the mobile communication terminal 700 to the customer information server 400 and receives the payment fee from the head office operating the same. It provides free services, which can increase survey response and participation rates.

The mobile communication terminal 700 is connected to the mobile communication company server 600 through a mobile communication network or a wireless Internet network to receive customer satisfaction questionnaire data and return a response to the customer satisfaction questionnaire. That is, the mobile communication terminals (700-1,700-2, ***, 700-n), the customer of the merchant is a user, the questionnaire data transmitted from the customer information server 400 through the mobile carrier service in order to receive input from the customer It outputs, and receives the customer's response to this and transmits to the customer information server 400 through the mobile carrier service.

Here, the customer satisfaction survey data may use a multimedia message service (MMS) for creating a multimedia message such as a picture, sound, video, as well as a text-oriented short message service (SMS), and provide such a service. Receivable mobile communication terminal 700 may be a mobile phone, PDA, and the like.

In addition, the customer may download the questionnaire content through the mobile communication terminal 700 or receive the real-time transmission in a streaming format, the response data for the survey item in the state that the questionnaire content is executed, the mobile communication terminal 700 You can also enter and send via buttons.

FIG. 6 is a flowchart illustrating a method for managing an affiliated store using a credit card payment system according to a first embodiment of the present invention, showing a case in which a customer presents a membership card or calls a member registration number, social security number, or phone number.

Referring to FIG. 6, when a customer selects a product and / or uses a service and presents member information such as a membership card, member registration number, social security number, or phone number, the employee or cashier of the affiliated store registers the use of the product or service. The payment amount is calculated by inputting to the client 100, and the member information of the customer is input to the affiliated client client 100 through a reader or the like (S10).

Thereafter, the merchant client 100 reads the membership card or sends the member information such as the registered member registration number, resident registration number, telephone number, etc. to the customer information server 400 of the head office to request inquiry and member authentication, and the customer information server. 400 compares the member authentication request signal of the customer with the previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated store client 100 (S11).

Thereafter, the affiliated store client 100 calculates a point at a predetermined ratio with respect to the payment due amount when receiving the member authentication from the customer information server 400 (S12).

Thereafter, after confirming whether there are points that can be used in the member information of the customer, it is determined whether the customer will receive a discounted payment amount using the points that have already been established (S13).

As a result of the determination, when the customer selects and requests the use of the points, the customer information server 400 confirms the discountable amount of the estimated amount of the credit card payment, and then points corresponding to the payment discount amount from the points accumulated in the member information of the customer. Subtract the payment, the payment history including the deduction is transmitted to the merchant client 100 and stored in the database 420 of the customer information server 400 (S14). At this time, if there is no point in the customer's member information that can be discounted in the expected amount of payment, the merchant transmits information that cannot provide a discount to the client 100 and accumulates newly generated points (S25).

Thereafter, the merchant client 100 receives the credit card payment information by discounting the estimated credit card payment amount as much as the point deduction value, receives the credit card payment information, and checks the credit card payment information to the card company through the bansa server 200 and approves the payment. Request (S15), and receives the payment approval through the bansa server 200 from the credit card company server 300 (S16).

Subsequently, a questionnaire selection item screen or an image for the service satisfaction of the corresponding affiliate store is output through the display unit of the sign pad (S17), and at the same time, the questionnaire selection item screen and the image output time are countered to determine whether about 5 seconds have elapsed. (S18). At this time, if the time elapses for more than 5 seconds, the process proceeds directly to step S23 and automatically switches to the screen for the electronic signature.

Subsequently, it is determined whether the customer responds to the questionnaire (S19). When the customer responds to the questionnaire, the customer analyzes and statistics by the selection item type for the service satisfaction of the merchant and stores it in the database 420 of the customer information server. (S20). At this time, if the customer does not respond to the questionnaire for a certain time, proceeds directly to step S23 to automatically switch to the screen for the electronic signature.

Next, the customer satisfaction evaluation information is calculated and generated based on the customer satisfaction response data, and a benefit or disadvantage is given to the affiliated store (S21), and at the same time, the calculated customer satisfaction evaluation information is applied to the corresponding merchant client (100). ) Is displayed in real time by sending (S22).

Thereafter, the display unit of the sign pad 110 is switched to a screen for receiving the electronic signature (S23), and the electronic signature is received from the customer to complete the payment (S24).

Here, the benefits or disadvantages for the affiliated stores are provided according to the company's policies, such as the accumulation of merchant points, return support, gift vouchers, free shipping of new products, and if the defective merchants, our periodical Penalties may include penalties for attending training, limiting orders over time, and limiting returns.

In addition, customers who respond to the questionnaire may earn additional points or pay a winning coupon through various events. In addition, this fact is displayed for a predetermined time (approximately 3 seconds) through the sign pad 110, so that the customer can immediately check whether or not to earn additional points or win the event.

On the other hand, when the customer selects and requests the points earned in step S12, after the merchant client 100 calculates a predetermined ratio of points for the expected payment amount, it is calculated in the member information of the corresponding customer of the customer information server 400. Earn and store points (S25).

Subsequently, as described above, the credit card payment information for the payment amount to be entered into the merchant client 100, and through the bansa server 200 requests the credit card payment information inquiry and payment approval to the card company to send the authorization information Receive (S15).

As a result, we can investigate and analyze customer satisfaction or complaints related to merchants such as goods and services through the sign pad during the credit card payment process, and through this new product development or marketing activities, as well as customer complaints. Along with active response to the matters, it is possible to manage the advantageous and thorough merchants, and the merchants can immediately receive and feedback all information such as customer complaints and satisfaction, and provide quality service.

7 is a flowchart illustrating another example of a method for managing an affiliated store using a credit card payment system according to a first embodiment of the present invention, in which a customer does not present a membership card and does not call a member registration number or resident registration number or telephone number. Shows.

Referring to FIG. 7, when a customer requests a payment after selecting a product and / or using a service, an employee or a cashier of the affiliate store inputs the corresponding product or service usage history to the affiliate store client 100 (S30).

Thereafter, the merchant client 100 receives the credit card payment information, and requests the credit card payment information inquiry and payment approval from the card company through the bansa server 200 (S31).

Thereafter, the payment approval is transmitted from the credit card company server 300 through the bansa server 200 (S32).

Subsequently, a questionnaire selection item screen or an image for the service satisfaction of the affiliate store is output through the display unit of the sign pad 110 (S33), and at the same time, a counter item selection screen or an image output time is countered and about 5 seconds have elapsed. It is determined whether to (S34). At this time, if more than 5 seconds elapses, the process proceeds directly to step S39 and automatically switches to the screen for the electronic signature.

Subsequently, it is determined whether the customer responds to the questionnaire (S35), and when the customer responds to the questionnaire, the customer is stored in the database 420 of the customer information server for each type of selection for the service satisfaction of the merchant (S36). At this time, if the customer does not respond to the questionnaire for a certain time, proceeds directly to step S39 and automatically switches to the screen for the electronic signature.

Next, the customer satisfaction evaluation information is calculated and generated based on the customer satisfaction response data, and a benefit or disadvantage is given to the corresponding affiliated store (S37), and at the same time, the customer satisfaction evaluation information is transmitted to the corresponding affiliated client client 100. The transmission is displayed in real time (S38).

Thereafter, the display unit of the sign pad 110 is switched to a screen for receiving an electronic signature (S39), and the payment is completed by receiving the electronic signature from the customer (S40).

8 is a flowchart illustrating a method for managing an affiliated store using a credit card payment system according to a second embodiment of the present invention, in which a customer presents a member card or calls a member registration number or social security number or telephone number, and pays through a sign pad. Shows the case of selecting a questionnaire and response through the mobile communication terminal in the process.

Referring to FIG. 8, when a customer selects a product and / or uses a service and presents member information such as a membership card, member registration number, social security number, or phone number, the employee or cashier of the affiliate store stores the product or service usage history. The payment amount is calculated by inputting to the client 100, and the member information of the customer is input to the affiliated store client 100 through a reader or the like (S50).

Thereafter, the merchant client 100 reads the membership card or sends the member information such as the registered member registration number, resident registration number, telephone number, etc. to the customer information server 400 of the head office to request inquiry and member authentication, and the customer information server. 400 compares the member authentication request signal of the customer with the previously stored member information of the corresponding customer and transmits the authentication process and the result to the affiliated store client 100 (S51).

Thereafter, when the affiliated store client 100 receives member authentication from the customer information server 400, the affiliated store client 100 calculates a point at a predetermined ratio with respect to the payment amount (S52).

Thereafter, after checking whether there are points that can be used in the member information of the customer, it is determined whether the customer receives the discounted amount using the already established points (S53).

As a result of the determination, when the customer selects and requests the use of the points, the customer information server 400 confirms the discountable amount of the estimated amount of the credit card payment, and then points corresponding to the payment discount amount from the points accumulated in the member information of the customer. Subtract the payment, the payment history including the deduction is transmitted to the merchant client 100 and stored in the database 420 of the customer information server 400 (S54). At this time, if there is no point in the customer's member information that can be discounted payment scheduled amount is transmitted to the merchant client 100 that the discount benefits can not be provided, and earn the newly generated points (S67).

Thereafter, the merchant client 100 receives the credit card payment information by discounting the estimated credit card payment amount as much as the point deduction value, receives the credit card payment information, and checks the credit card payment information to the card company through the bansa server 200 and approves the payment. By requesting (S55), the credit card company server 300 receives the payment approval through the bansa server 200 (S56).

Subsequently, a questionnaire selection item screen or an image for the service satisfaction of the affiliate store is output through the display unit of the sign pad 100 (S57), and at the same time, the customer selects a questionnaire and a response through the mobile communication terminal 700. It is determined (S58). At this time, if there is no response from the customer for a certain time, it proceeds directly to step S65 and automatically switches to the screen for the electronic signature.

As a result of the determination in step S58, when the customer selects the questionnaire and response through the mobile communication terminal 700, the questionnaire data is transmitted to the mobile communication terminal 700 of the customer through the mobile service provider (S59).

Subsequently, it is determined whether the customer responds to the questionnaire through the mobile communication terminal 700 (S60), and when the customer responds to the questionnaire, the mobile communication company server 600 receives the customer response data to the customer information server. The transmission to 400 (S61).

Thereafter, the customer information server 400 analyzes and statistically processes the selected items for the service satisfaction of the affiliate store in the database 420 of the customer information server (S62). At this time, if the customer does not respond to the questionnaire for a certain time, proceeds directly to step S65 to automatically switch to the screen for the electronic signature.

Subsequently, the customer satisfaction evaluation information is calculated and generated based on the customer satisfaction response data, and a benefit or disadvantage is given to the corresponding affiliate store (S63), and at the same time, the customer satisfaction evaluation information is transmitted to the corresponding affiliated client client 100. Display by transmitting in real time (S64).

Thereafter, the display unit of the sign pad 110 is switched to a screen for receiving the electronic signature (S65), and the payment is completed by receiving the electronic signature from the customer (S66).

Here, the benefits or disadvantages for the affiliated stores are provided according to the company's policies, such as the accumulation of merchant points, return support, gift vouchers, free shipping of new products, and if the defective merchants, our periodical Penalties may include penalties for attending training, limiting orders over time, and limiting returns.

In addition, customers who respond to the questionnaire may earn additional points or pay a winning coupon through various events. In addition, this fact is displayed for a predetermined time (approximately 3 seconds) through the sign pad 110, so that the customer can immediately check whether or not to earn additional points or win the event.

On the other hand, when the customer selects and requests the point accumulation in step S53, the affiliated client 100 calculates a predetermined ratio of points for the settlement amount, and is calculated in the member information of the corresponding customer of the customer information server 400. Earn and store points (S67).

Subsequently, as described above, the credit card payment information for the payment amount to be entered into the merchant client 100, and through the bansa server 200 requests the credit card payment information inquiry and payment approval to the card company to send the authorization information Receive (S55).

On the other hand, the present invention is not limited by the above-described embodiment and the accompanying drawings, it can be changed to other embodiments equivalent to substitution and equivalent within the scope without departing from the technical spirit of the present invention is usually in the art. It will be evident to those who have knowledge of.

100: Merchant Client
110: sign pad
200: bansa server
300: credit card company server
400: customer information server
410 Member Information Database
420: Merchant Information Database
430: Survey Information Database
500: network
600: carrier server
700: mobile communication terminal

Claims (30)

Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the payment amount to the affiliated client, requesting payment approval from the card company, and receiving authorization information;
(d) outputting a questionnaire selection item regarding service satisfaction of the affiliated store through a sign pad connected to the affiliated client;
(e) Upon receiving the customer's response data about the questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and the customer satisfaction evaluation is performed. Digitize information and send and display it to the merchant client in real time
(f) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the payment amount to the affiliated client, requesting payment approval from the card company, and receiving authorization information;
(d) outputting a questionnaire selection item regarding service satisfaction of the affiliated store through a sign pad connected to the affiliated client;
(e) Upon receiving the customer's response data about the questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and the customer satisfaction evaluation is performed. Steps to quantify the information sent and displayed in real time to the merchant client, and earn additional points in the member information of the customer
(f) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the payment amount to the affiliated client, requesting payment approval from the card company, and receiving authorization information;
(d) outputting a questionnaire selection item regarding service satisfaction of the affiliated store through a sign pad connected to the affiliated client;
(e) Upon receiving the customer's response data about the questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and the customer satisfaction evaluation is performed. Information is digitized and transmitted to the affiliated client in real time and displayed, and processing and storing whether or not to win the event in the member information of the customer
(f) displaying whether the customer wins the event with the sign pad for a predetermined time, and then switching the sign pad to a screen for receiving an electronic signature;
delete The method according to any one of claims 1 to 3,
Between the above steps (e) and (f), after calculating the evaluation grade for the affiliated store through customer satisfaction evaluation information, if it is an excellent affiliated store according to the company's policy, it accumulates merchant points, returns support and gift vouchers. Merchants using the credit card payment system further includes the step (e-1) of granting free shipping of new products and granting regular training at the head office, order restriction for a certain period of time, and return penalty in case of a defective merchant. How to manage.
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the expected amount of payment to the affiliated client, and if the customer chooses to use points, confirms the discountable amount of the expected amount of credit card payment from the customer information server, and then is a member of the customer. Deducting points corresponding to the payment discount amount from points already accumulated in the information
(d) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting approval of payment from the card company to receive approval information;
(e) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated client;
(f) Receiving customer response data about a questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and customer satisfaction evaluation is performed. Digitize information and send and display it to the merchant client in real time
(g) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the expected amount of payment to the affiliated client, and if the customer chooses to use points, confirms the discountable amount of the expected amount of credit card payment from the customer information server, and then is a member of the customer. Deducting points corresponding to the payment discount amount from points already accumulated in the information
(d) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting approval of payment from the card company to receive approval information;
(e) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated client;
(f) Receiving customer response data about a questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and customer satisfaction evaluation is performed. Steps to quantify the information sent and displayed in real time to the merchant client, and earn additional points in the member information of the customer
(g) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the expected amount of payment to the affiliated client, and if the customer chooses to use points, confirms the discountable amount of the expected amount of credit card payment from the customer information server, and then is a member of the customer. Deducting points corresponding to the payment discount amount from points already accumulated in the information
(d) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting approval of payment from the card company to receive approval information;
(e) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated client;
(f) Receiving customer response data about a questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and customer satisfaction evaluation is performed. Information is digitized and transmitted to the affiliated client in real time and displayed, and processing and storing whether or not to win the event in the member information of the customer
(g) displaying whether the customer wins the event with the sign pad for a predetermined time, and then switching the sign pad to a screen for receiving an electronic signature;
delete Merchant management method using a credit card payment system comprising the following steps.
(a) entering credit card payment information on a product or service usage history selected by a customer of the merchant to the merchant client, and requesting approval of payment from the card company to receive authorization information;
(b) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated store client;
(c) Upon receiving the customer response data about the questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and stored in the customer information server of the head office, and the customer satisfaction Evaluate the evaluation information and transmit and display it to the corresponding merchant client in real time
(d) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) entering credit card payment information on a product or service usage history selected by a customer of the merchant to the merchant client, and requesting approval of payment from the card company to receive authorization information;
(b) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated store client;
(c) Upon receiving the customer response data about the questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and stored in the customer information server of the head office, and the customer satisfaction Evaluate and evaluate the evaluation information in real time to the merchant client, and process whether or not the customer wins the event
(d) displaying whether the customer wins the event with the sign pad for a predetermined time, and then switching the sign pad to a screen for receiving an electronic signature;
delete The method of claim 10 or 11,
Between the steps (c) and (d), after calculating the evaluation grade for the affiliated store through the customer satisfaction evaluation information, if the excellent affiliated store according to the policy of the headquarters, merchant points earned, return support, gift voucher payment Merchants using the credit card payment system further includes the step (c-1) of granting free shipping of new products and granting regular training at the head office, order restriction for a certain period of time, and return restriction penalties in case of a defective merchant. How to manage.
Merchant management method using a credit card payment system comprising the following steps.
(a) Entering the credit card payment information for the product or service usage history selected by the customer of the merchant to the merchant client, and if the customer chooses to use the point, confirms the discountable amount of the credit card payment amount from the customer information server of the head office. After that, deducting the points corresponding to the payment discount amount from points already accumulated in the member information of the customer
(b) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting payment approval from the card company to receive approval information;
(c) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated store client;
(d) Upon receiving the customer's response data about the questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and the customer satisfaction evaluation is performed. Digitize information and send and display it to the merchant client in real time
(e) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) Entering the credit card payment information for the product or service usage history selected by the customer of the merchant to the merchant client, and if the customer chooses to use the point, confirms the discountable amount of the credit card payment amount from the customer information server of the head office. After that, deducting the points corresponding to the payment discount amount from points already accumulated in the member information of the customer
(b) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting payment approval from the card company to receive approval information;
(c) outputting a selection item for service satisfaction of the affiliated store through a sign pad connected to the affiliated store client;
(d) Upon receiving the customer's response data about the questionnaire selection item from the sign pad, the customer satisfaction evaluation information for the affiliated store for each selection item is analyzed, statistically processed and databased and stored in the customer information server, and the customer satisfaction evaluation is performed. Information is digitized and transmitted to the affiliated client in real time and displayed, and processing whether the customer wins the event
(e) displaying whether or not the event has been won by the sign pad for a predetermined time, and then switching the sign pad to a screen for receiving an electronic signature;
delete The method according to claim 14 or 15,
Between the steps (d) and (e), after calculating the evaluation grade for the affiliated store through customer satisfaction evaluation information, if the excellent affiliated store is in accordance with the policy of the head office, the merchant points are accumulated, the return support and the gift voucher are paid. Merchants using the credit card payment system further includes the step (d-1) of granting free shipping of new products and granting disadvantages to regular training at our headquarters, limiting orders for a certain period, and limiting returns. How to manage.
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the payment amount to the affiliated client, requesting payment approval from the card company, and receiving authorization information;
(d) outputting a questionnaire selection questionnaire regarding the service satisfaction of the affiliated store through a sign pad connected to the affiliated client and guiding whether the questionnaire is transmitted to the mobile communication terminal of the customer;
(e) When the customer receives a selection input from the sign pad to be informed of the questionnaire to the mobile communication terminal, the customer information server sends the corresponding merchant to the mobile communication terminal of the customer through the mobile service provider based on the member information of the customer. Send survey choices about your service satisfaction with
(f) the server of the mobile communication company receiving the response data of the customer for the questionnaire selection items from the mobile communication terminal of the customer and transmits to the customer information server
(g) the customer information server analyzing and storing the customer satisfaction evaluation information for the affiliated store, statistically processing and database, and digitizing the customer satisfaction evaluation information and transmitting and displaying the customer satisfaction evaluation information in real time to the corresponding affiliated client.
(h) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the payment amount to the affiliated client, requesting payment approval from the card company, and receiving authorization information;
(d) outputting a questionnaire selection questionnaire regarding the service satisfaction of the affiliated store through a sign pad connected to the affiliated client and guiding whether the questionnaire is transmitted to the mobile communication terminal of the customer;
(e) When the customer receives a selection input from the sign pad to be informed of the questionnaire to the mobile communication terminal, the customer information server sends the corresponding merchant to the mobile communication terminal of the customer through the mobile service provider based on the member information of the customer. Send survey choices about your service satisfaction with
(f) the server of the mobile communication company receiving the response data of the customer for the questionnaire selection items from the mobile communication terminal of the customer and transmits to the customer information server
(g) The customer information server analyzes, statistically processes and stores the customer satisfaction evaluation information for the affiliated store, digitizes the customer satisfaction evaluation information and transmits and displays it to the corresponding affiliated client in real time, and the member of the corresponding customer. Earn extra points on your information
(h) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the payment amount to the affiliated client, requesting payment approval from the card company, and receiving authorization information;
(d) outputting a questionnaire selection questionnaire regarding the service satisfaction of the affiliated store through a sign pad connected to the affiliated client and guiding whether the questionnaire is transmitted to the mobile communication terminal of the customer;
(e) When the customer receives a selection input from the sign pad to be informed of the questionnaire to the mobile communication terminal, the customer information server sends the corresponding merchant to the mobile communication terminal of the customer through the mobile service provider based on the member information of the customer. Send survey choices about your service satisfaction with
(f) the server of the mobile communication company receiving the response data of the customer for the questionnaire selection items from the mobile communication terminal of the customer and transmits to the customer information server
(g) The customer information server analyzes, statistically processes and stores the customer satisfaction evaluation information for the affiliated store, digitizes the customer satisfaction evaluation information and transmits and displays it to the corresponding affiliated client in real time, and the member of the corresponding customer. Processing and storing the event winning information
(h) displaying whether or not the event has been won by the sign pad for a predetermined time, and then switching the sign pad to a screen for receiving an electronic signature;
delete The method according to any one of claims 18 to 20,
Between the steps (g) and (h), after calculating the evaluation grade for the affiliated store through customer satisfaction evaluation information, if the excellent affiliated store is in accordance with the policy of the head office, the merchant points are accumulated, the return support, and the gift voucher are paid. Merchants using the credit card payment system further includes the step (g-1) of granting free shipping of new products and granting the company's regular training attendance, limiting orders for a certain period of time, and returning disadvantages in case of a defective merchant. How to manage.
The method according to any one of claims 1 to 3 and 18 to 20,
Between the steps (b) and (c), the affiliated client calculates a predetermined percentage of points for the settlement amount, and accumulates and stores the points in the member information of the corresponding customer of the customer information server ( Merchant management method using a credit card payment system further comprising step b-1).
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the expected amount of payment to the affiliated client, and if the customer chooses to use points, confirms the discountable amount of the expected amount of credit card payment from the customer information server, and then is a member of the customer. Deducting points corresponding to the payment discount amount from points already accumulated in the information
(d) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting approval of payment from the card company to receive approval information;
(e) outputting a questionnaire on the service satisfaction of the affiliated store through a sign pad connected to the affiliated client and guiding whether the questionnaire is transmitted to the mobile terminal of the customer;
(f) When the customer receives a selection input from the sign pad to be informed of the questionnaire to the mobile communication terminal, the customer information server sends the corresponding merchant to the mobile communication terminal of the customer through the mobile service provider based on the member information of the customer. Send survey choices about your service satisfaction with
(g) the server of the mobile communication company receiving the response data of the customer for the questionnaire selection items from the mobile communication terminal of the customer and transmits to the customer information server
(h) the customer information server analyzing and storing the customer satisfaction evaluation information on the affiliated store, statistically processing and database, and digitizing the customer satisfaction evaluation information and transmitting and displaying the customer satisfaction evaluation information in real time to the corresponding affiliated store client.
(i) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the expected amount of payment to the affiliated client, and if the customer chooses to use points, confirms the discountable amount of the expected amount of credit card payment from the customer information server, and then is a member of the customer. Deducting points corresponding to the payment discount amount from points already accumulated in the information
(d) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting approval of payment from the card company to receive approval information;
(e) outputting a questionnaire on the service satisfaction of the affiliated store through a sign pad connected to the affiliated client and guiding whether the questionnaire is transmitted to the mobile terminal of the customer;
(f) When the customer receives a selection input from the sign pad to be informed of the questionnaire to the mobile communication terminal, the customer information server sends the corresponding merchant to the mobile communication terminal of the customer through the mobile service provider based on the member information of the customer. Send survey choices about your service satisfaction with
(g) the server of the mobile communication company receiving the response data of the customer for the questionnaire selection items from the mobile communication terminal of the customer and transmits to the customer information server
(h) the customer information server analyzes, stores, and processes customer satisfaction evaluation information on the affiliated store in real-time, digitizes the customer satisfaction evaluation information in real time and transmits and displays it to the affiliated store client, and the member of the customer. Earn extra points on your information
(i) converting the sign pad into a screen for receiving an electronic signature;
Merchant management method using a credit card payment system comprising the following steps.
(a) input the product or service usage history selected by the customer of the merchant to the merchant client to calculate the settlement amount, and input the member information of the customer to the merchant client and send the customer information server to the customer information server of the headquarters to request membership authentication; Steps to
(b) receiving, by the customer information server, a signal for requesting member authentication of the customer, and comparing it with previously stored member information of the corresponding customer to transmit the authentication process and the result to the affiliated store client;
(c) inputting credit card payment information for the expected amount of payment to the affiliated client, and if the customer chooses to use points, confirms the discountable amount of the expected amount of credit card payment from the customer information server, and then is a member of the customer. Deducting points corresponding to the payment discount amount from points already accumulated in the information
(d) the merchant client discounting the credit card settlement amount by the point deduction value and retrieving it, and then requesting approval of payment from the card company to receive approval information;
(e) outputting a questionnaire on the service satisfaction of the affiliated store through a sign pad connected to the affiliated client and guiding whether the questionnaire is transmitted to the mobile terminal of the customer;
(f) When the customer receives a selection input from the sign pad to be informed of the questionnaire to the mobile communication terminal, the customer information server sends the corresponding merchant to the mobile communication terminal of the customer through the mobile service provider based on the member information of the customer. Send survey choices about your service satisfaction with
(g) the server of the mobile communication company receiving the response data of the customer for the questionnaire selection items from the mobile communication terminal of the customer and transmits to the customer information server
(h) the customer information server analyzes, stores, and processes customer satisfaction evaluation information on the affiliated store in real-time, digitizes the customer satisfaction evaluation information in real time and transmits and displays it to the affiliated store client, and the member of the customer. Processing and storing the event winning information
(i) after displaying whether or not the event has been won by the sign pad for a predetermined time, converting the sign pad to a screen for receiving an electronic signature;
delete The method according to any one of claims 24 to 26,
Between the steps (h) and (i), after calculating the evaluation grade for the affiliated store through customer satisfaction evaluation information, if the excellent affiliated store is in accordance with the policy of the head office, merchant points are accumulated, support for return, gift voucher Merchants using the credit card payment system further includes the step (h-1) of granting free shipping of new products and granting regular training at the head office, order restriction for a certain period of time, and penalization of return restriction in case of a defective merchant. How to manage.
The method according to any one of claims 1 to 3, 6 to 8, 14, 15, 18 to 20, and 24 to 26,
In step (a), the product uses a barcode or a unique number attached to the product that the customer wants to purchase, and the member information of the customer is a member card presented by the customer, a member registration number assigned to the customer or a resident registration number of the customer. Merchant management method using a credit card payment system, characterized in that input to the merchant client using any one of the phone numbers.
Any one of claims 1 to 3, 6 to 8, 10, 11, 14, 15, 18 to 20, and 24 to 26. According to claim,
The merchant client and the customer information server merchant management method using a credit card payment system, characterized in that it comprises a point of sales management (POS) system.

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