JP2022077199A - Sales support system, sales support apparatus, and sales support method and sales support program - Google Patents

Abstract

To provide a sales support system, sales support apparatus, and sales support method and sales support program that allows staff to obtain a fair reward and is capable of improving motivation for selling a product or service if a customer purchases the product or service in a virtual store.SOLUTION: A sales support system 10 registers staff identification information for identifying staff transmitted from a customer terminal apparatus 20 in storage means in association with an account when a customer C who is in charge of staff S belonging to a beauty salon B, operates the customer terminal apparatus 20 to register the account of the customer C as a member at a virtual store provided by a sales support apparatus 30, and calculates a reward amount according to a purchase amount for the staff to be paid indicated by the staff identification information when the customer C purchases the product and/or service at the virtual store.SELECTED DRAWING: Figure 1

Description

The present invention relates to a sales support system, a sales support device, a sales support method, and a sales support program in which a customer in charge of a group staff purchases goods or services and earns income as an incentive for the staff.

In groups such as companies and stores, staff members of the group strive to sell goods and services to customers. However, due to the efforts of the staff, even if the customer makes a purchase, although it is considered in the assessment of bonuses, etc., there is usually no direct incentive according to the sales. In particular, even if the customer who purchased the product or service at the virtual store is the customer in charge of the staff, it is not directly reflected in the staff's income.

There is known an electronic commerce system in which a staff member of a physical store sells goods and services to a customer who visits the physical store to obtain a reward for the staff member (see, for example, Patent Document 1).

In the server device, the electronic commerce system and the electronic commerce method described in Patent Document 1, the store terminal uniquely identifies the first code indicating the user identifier of the user, the store identifier uniquely identifying the store, and the product to be lent to the user. It is a second code indicating the product identifier to be identified, and is prepared in advance, for example, the second code attached to the product is read by the reading unit and transmitted to the server device as rental information, and the server device receives the message. By recording the received rental information and the clerk identifier of the clerk who responded to the user in the rental database, when the user operates the user terminal to purchase the product, a part of the sales of the product purchased by the user is given to the user. The store that rented the product and the user are distributed to the clerk who responded.

Japanese Unexamined Patent Publication No. 2020-30783

However, in the server device, the electronic commerce system, and the electronic commerce method described in Patent Document 1, when a user visits a store at a physical store and then purchases the product, a clerk is paid a reward. Is required, and unless the store clerk logs in to the server on the store terminal, the purchased product cannot be linked to the store clerk.

In addition, since the reward is paid to the clerk who operates the store terminal and logs in to the server device, if the clerk who explained the product and the clerk who operated the store terminal are different, it is unfair between the clerk (staff). A feeling will occur.

Therefore, the present invention is a sales support system and sales support that allows staff to receive fair rewards when a customer purchases a product or service in a virtual store and can improve motivation for selling the product or service. The purpose is to provide equipment, sales support methods, and sales support programs.

The sales support system of the present invention is a customer in charge of a staff member belonging to the group, and the customer terminal device operated by the customer who the staff recommends to purchase goods and / or services, and the customer terminal device for goods and / Alternatively, a site providing means for providing a virtual store for selling services, staff identification information for identifying a staff transmitted from the customer terminal device when registering a customer account as a member at the virtual store. A registration method to be registered in association with the account, when the customer purchases goods and / or services at the virtual store, the staff identification information associated with the account indicates to the staff to be paid according to the purchase amount. It is characterized by having a sales support device provided with a reward calculation means for calculating a reward amount.

The sales support device of the present invention is a customer in charge of a staff member belonging to a group, and the staff member recommends the purchase of goods and / or services for selling goods and / or services to a customer terminal device operated by the customer. A site providing means for providing a virtual store and staff identification information for identifying a staff member transmitted from the customer terminal device when registering a customer account as a member at the virtual store are stored in association with the account. The registration means to be registered in the means and the reward amount according to the purchase amount to the staff to be paid indicated by the staff identification information associated with the account when the customer purchases goods and / or services at the virtual store. It is characterized by having a reward calculation means for calculating.

The sales support method of the present invention is a customer terminal device operated by a customer who is a customer in charge of a staff member belonging to the group and who recommends the purchase of goods and / or services by the staff member, and the customer terminal device. Alternatively, in a sales support method using a sales support device that provides a virtual store for selling services, when the registration means of the sales support device registers a customer's account as a member at the virtual store, the customer terminal. At the stage of registering the staff identification information for identifying the staff transmitted from the device in the storage means in association with the account, and the reward calculation means of the sales support device, the customer transfers goods and / or services to the virtual store. It is characterized by including a stage of calculating a reward amount according to the purchase amount for the staff to be paid indicated by the staff identification information associated with the account when making a purchase at.

The sales support program of the present invention sells goods and / or services to a customer terminal device operated by a customer who is in charge of a computer by a staff member belonging to the group and the staff recommends purchasing goods and / or services. A site providing means for providing a virtual store for this purpose, and staff identification information for identifying a staff member transmitted from the customer terminal device when registering a customer account as a member at the virtual store are sent to the account. Depending on the purchase amount, the registration means associated and registered in the storage means and the staff to be paid indicated by the staff identification information associated with the account when the customer purchases goods and / or services at the virtual store. It is characterized by functioning as a sales support device equipped with a reward calculation means for calculating the reward amount.

According to the present invention, the site providing means provides a virtual store for selling goods and / or services to a customer terminal device operated by a customer. In this virtual store, when registering a customer account as a member, the registration means associates and registers the staff identification information for identifying the staff transmitted from the customer terminal device with the account. Then, when the customer purchases the goods and / or services at the virtual store, the reward calculation means calculates the reward amount according to the purchase amount to the staff to be paid indicated by the staff identification information associated with the account.
Therefore, if a customer who is recommended to purchase goods and / or services by a staff member belonging to the group operates a customer terminal device and purchases goods and / or services at a virtual store, a reward can be obtained. Therefore, the staff can get the reward without operating the store terminal in the actual store. In addition, if the staff makes an effort to increase the number of customers who purchase at the virtual store, the reward will increase accordingly, so the effort will be rewarded and a sense of fairness will be obtained.

The sales support device includes an administrator terminal device operated by the administrator of the group, and the sales support device has the account, the staff identification information, and the group identification information for identifying the group to which the staff belongs in the storage means. In addition, the sales support device is a reward generated by the customer purchasing at the virtual store, and is the total amount of rewards of all the staff to be paid belonging to the same group. , A remittance means for remittance to the group, and a management means for providing the total amount of remittance sent to the group and the remittance amount for each staff to be paid to the administrator terminal device as a management screen. Can be.
The remittance method is the remittance generated by the customer purchasing at the virtual store, and even if the total amount of remittance of all the staff to be paid belonging to the same group is remitted to the group, the management method remits to the group. Since the total amount of the remittance and the remittance amount for each staff member to be paid are provided to the administrator terminal device as a management screen, the group administrator can operate the administrator terminal device to pay the staff member to be paid. The breakdown of the remittance can be easily grasped, and the operator of the virtual store can remit the remittance in a group.

The reward calculation means reads out the staff identification information associated with the account when a customer who has completed membership registration by the registration means makes a subscription, and purchases the staff to be paid by the staff identification information. Each time a problem occurs, the reward amount can be calculated according to the purchase amount.
When a customer who has completed membership registration makes a regular purchase, the reward calculation method calculates the reward amount according to the purchase amount for the staff to be paid indicated by the staff identification information each time the purchase occurs, so the staff is stable. You can earn a good income and improve your motivation.

The customer terminal device has the sales support based on the address indicating the virtual store written on the medium provided by the staff, the reading means for reading the staff identification information, and the address and the staff identification information. It is possible to provide a browsing means for accessing the device to browse the virtual store and transmitting the staff identification information to the sales support device.
When the customer terminal device reads the address indicating the virtual store and the staff identification information written on the medium provided by the staff by the reading means, and accesses the sales support device by the browsing means to browse the virtual store. , The staff identification information is sent to the sales support device. By doing so, the staff distributes the medium to the customer, and when the customer registers as a member at the virtual store, the staff identification information indicating the staff in charge is easily transmitted to the sales support device by the customer terminal device. be able to. In addition, staff can increase their income by increasing the provision of media.

The customer terminal device accesses the sales support device, browses the virtual store, and browses the virtual store based on the address indicating the virtual store installed in the SNS opened by the staff and the staff identification information. It may be provided with a browsing means for transmitting the staff identification information to the sales support device.
When the customer terminal device accesses the sales support device and browses the virtual store based on the address indicating the virtual store installed in the SNS opened by the staff and the staff identification information by the browsing means. Send staff identification information to the sales support device. By doing so, when the customer in charge of the staff registers as a member at the virtual store, the staff identification information indicating the staff in charge can be easily transmitted to the sales support device by the customer terminal device. In addition, the staff can guide the customer by writing to the SNS, so that the income can be increased.

In the present invention, if a customer purchases goods and / or services at a virtual store, a reward is received, and if the staff makes an effort to increase the number of customers who purchase at the virtual store, the reward increases accordingly. , Staff can be fairly rewarded and motivated to sell goods and services.

It is a figure which shows the structure of the sales support system which concerns on embodiment of this invention. It is a figure for demonstrating the configuration of the customer terminal apparatus shown in FIG. It is a figure of an example for demonstrating the business card of the staff shown in FIG. It is a figure for demonstrating the configuration of the sales support apparatus shown in FIG. It is a figure of an example of the management database managed by the sales support apparatus shown in FIG. It is a figure for demonstrating the operation of the sales support system shown in FIG. It is a figure of an example of the purchase page of the virtual store displayed on the display screen of the customer terminal apparatus shown in FIG. 1. It is a figure of an example of the payment page displayed on the display screen of the customer terminal apparatus shown in FIG. 1. It is a figure of an example of the purchase completion page displayed on the display screen of the customer terminal apparatus shown in FIG. 1. It is a figure which shows an example of the My Page displayed on the display screen of the staff terminal apparatus shown in FIG. 1, (A) is the figure of the example of the top page in My Page, (B) is the management linked from the top page. It is a figure of an example of a screen. (A) is a diagram of an example of a management screen displayed on the administrator terminal device shown in FIG. 1, and (B) is a diagram of an example of a referral sales history linked from the management screen of (A). be. It is a figure of an example of the management screen displayed on the terminal apparatus of the operating company shown in FIG. It is a figure for demonstrating the time when a reward is remitted when a customer makes a subscription.

The sales support system according to the embodiment of the present invention will be described with reference to the drawings.
In the sales support system 10 shown in FIG. 1, when a customer C purchases a product and / or a service from a virtual store which is an EC site, a predetermined percentage of reward is paid according to the purchase amount to a beauty salon B, which is an example of a group, and beauty salon B. It has a function of paying to the staff S belonging to the salon B. The staff S may be another employee such as a nail technician, an eyelist, a stylist, or a clerical employee who belongs to the beauty salon B, in addition to being a beautician who works at the beauty salon B.

The sales support system 10 includes a customer terminal device 20 operated by the customer C, a sales support device 30 that provides a virtual store to the customer terminal device 20, and a manager operated by the manager M (manager) of the beauty salon B. The terminal device 40 for staff and the terminal device 50 for staff operated by staff S are provided.
The customer terminal device 20, the sales support device 30, the administrator terminal device 40, and the staff terminal device 50 are communicably connected via the Internet W, which is an example of a telecommunication line.

Customer C uses beauty salon B and is so favored that he always appoints a specific staff S from the staff belonging to beauty salon B. This staff S is engaged in sales activities that encourage customer C to purchase goods and / or services (either one or both of goods or services). Customer C receives and stores the business card P from this staff S.

The customer terminal device 20 can be a smartphone, for example, which is easy to operate even when the customer C is at home or out, but it can be a tablet computer, a notebook computer, or a desktop. It may be a type computer.
The sales support device 30 is a server-type computer installed in an operating company U (operator) that operates a virtual store, or built on a rental server.
The administrator terminal device 40 can be, for example, a desktop computer installed in the beauty salon B, but it can also be another type of computer like the customer terminal device 20.

Next, the configuration of the customer terminal device 20 will be described with reference to FIG. Note that FIG. 2 shows only the main part when the customer terminal device 20 is a smartphone, and omits the telephone function and the like.
As shown in FIG. 2, the customer terminal device 20 includes a communication means 21, a reading means 22, a browsing means 23, a display means 24, an input means 25, and a storage means 26.

The communication means 21 has a function of outputting data received from the Internet W (see FIG. 1) via the relay station R by a wireless signal to each means, and transmitting data from each means to the Internet W by a wireless signal. It is equipped with.
The reading means 22 has a function of reading an address indicating a virtual store and staff identification information written on a business card P (see FIG. 1), which is an example of a medium provided by the staff S. In the present embodiment, the address indicating the virtual store and the staff identification information written on the business card P are written on the business card P by a two-dimensional bar code which is an example of the optical reading information.

Here, the business card P will be described with reference to FIG. In addition to the store name, staff name N1, store address N2, staff-owned mobile phone number N3, staff S email address N4, the two-dimensional bar code M1 is a QR code (registered trademark) on the business card P. ) Is printed.
The address and staff identification information indicated by the two-dimensional bar code M1 can be, for example, "https://XXXXXXX.jp/?ref=1085". In this case, "1085" is the identification number assigned to the staff.

As shown in FIG. 2, the reading means 22 includes a photographing means 221 and an analysis means 222.
The photographing means 221 is a digital camera that outputs captured image data. The analysis means 222 recognizes the QR code included in the image data and acquires character information from the QR code. The character information by the QR code includes an address (URL) indicating a virtual store and staff identification information for identifying the staff S.

The browsing means 23 accesses the virtual store provided by the sales support device 30, or accesses another site, and displays each page from the sales support device 30 on the display means 24, or visits another site. It displays each page.
The display means 24 can be, for example, a liquid crystal display panel (LCD) or an organic EL panel. The input means 25 can be a touch panel if the customer terminal device 20 is a smartphone or tablet. Further, the input means 25 can be a keyboard, a mouse, or the like if the customer terminal device 20 is a notebook type or a desktop type.

The storage means 26 stores an OS, application software, various settings, data, and the like. The storage means 26 can be a flash memory or a hard disk drive in the case of a desktop computer.

Next, the configuration of the sales support device 30 will be described with reference to FIG.
As shown in FIG. 4, the sales support device 30 includes a communication means 31, a site providing means 32, a registration means 33, a payment means 34, a delivery arrangement means 35, a reward calculation means 36, and a remittance means 37. The management means 38 and the storage means 39 are provided.

The communication means 31 has a function of outputting data received from the Internet W (see FIG. 1) by a wired signal or a wireless signal to each means, and transmitting data from each means to the Internet W.
The site providing means 32 provides a virtual store for selling goods and / or services to the customer terminal device 20.

The registration means 33 registers the account as a member based on the personal information of the customer, and also registers the staff identification information in association with the account.
The payment means 34 performs payment processing for the purchase price when the goods and / or services are purchased at the virtual store.
The delivery arranging means 35 requests a delivery company (not shown) to deliver the product purchased by the customer.
When the customer purchases the goods and / or services at the virtual store, the reward calculation means 36 purchases the payment target staff indicated by the staff identification information associated with the account, the operating company U, and the beauty salon B. Calculate the amount of compensation for each predetermined ratio according to the amount.

The remittance means 37 remits the respective reward amounts to, for example, the account of the operating company U of the financial institution F and the account of the beauty salon B.
The management means 38 provides the total amount of remittances sent to the beauty salon B and the amount of remuneration for each staff member to be paid to the administrator terminal device 40 as a management screen.

The storage means 39 stores application software such as an OS and a sales support program, various settings, data, and the like. The storage means 39 can be a hard disk drive or a flash memory.
Further, the storage means 39 stores a management database. Here, the management database will be described with reference to FIG.

As shown in FIG. 5, the management database includes a customer database, a salon database, and a staff database.

The customer database stores the customer account, the customer personal information, the staff identification information, and the salon identification information in association with each other.
The customer account is a customer ID specified by the customer when the customer registers as a member in the virtual store. Customer personal information is information about a customer entered at the time of membership registration, such as a name, an address, a telephone number, and information about a credit card for withdrawal. The staff identification information is information for identifying the staff that the customer favors. The salon identification information is information for identifying the beauty salon B (see FIG. 1) to which the staff belongs.

In the salon database, store information, remittance information, and staff information are stored in association with salon identification information.
The store information includes a store name, an owner's name, an address, a telephone number, and the like. The remittance information is information about the transfer destination account of the reward amount. The staff database includes staff information and salon identification information. Staff information is personal information about staff.

The administrator terminal device 40 shown in FIG. 1 is a computer operated by the administrator M of the beauty salon B. The administrator terminal device 40 includes a viewing means (not shown) that accesses the sales support device 30 and displays it on the display means that displays the management screen.
The staff terminal device 50 is a computer operated by the staff S of the beauty salon B to access a site that operates an SNS (social networking service) (not shown). The staff terminal device 50 can be a smartphone, which is an example of a mobile phone having a browsing function.

The operation and usage state of the sales support system according to the embodiment of the present invention configured as described above will be described with reference to the drawings. In the present embodiment, it will be described as an example that the customer C shown in FIG. 1 regularly purchases a health food, which is an example of a product, at a virtual store provided by the operating company U.

First, the staff S shown in FIG. 1 hands the business card P to the customer C who has visited the beauty salon B. At this time, it is desirable that the staff S explains that the two-dimensional bar code M1 written on the business card P indicates a virtual store, and also explains the products and services provided in the virtual store.

The customer C operates the customer terminal device 20 during his / her stay at the beauty salon B, or during or after returning home, and photographs the two-dimensional bar code M1 shown in FIG. 3 by the photographing means 221 of the reading means 22. Then, the analysis means 222 can obtain an address on the Internet W indicating the virtual store by analyzing the captured image data (see step S10 in FIG. 6).

At this time, since the two-dimensional bar code M1 includes not only the address indicating the virtual store but also the staff identification information for identifying the staff S, the sales support device is used by the browsing means 23 of the customer terminal device 20. When accessing 30, the staff identification information is transmitted (see step S20 in FIG. 6).

In the sales support device 30, the site providing means 32 shown in FIG. 4 transmits the top page of the virtual store to the customer terminal device 20 via the communication means 31 based on the address from the customer terminal device 20 (FIG. FIG. 6). Further, the registration means 33 shown in FIG. 4 stores the staff identification information in the storage means 39.

The customer C can browse the virtual store by the browsing means 23 by operating the customer terminal device 20 (see step S40 in FIG. 6). Membership registration is required when purchasing products at a virtual store for the first time. Customer C can first register as a member at a virtual store, or can register as a member when selecting a product, putting it in a cart, and making a purchase procedure.

First, the customer shall purchase the goods. For example, it is assumed that the regular delivery of the health food product is purchased through the purchase page P1 shown in FIG. 7 (see step S50 in FIG. 6).

To purchase a product, press the cart button B1 displayed as "To cart" on the purchase page P1, and then proceed to the payment page. For example, on the payment page P2 shown in FIG. 8, the name, address, telephone number, information on the credit card for withdrawal, designation of cash on delivery, and the like are input as billing address information. At that time, enter the e-mail address that will be the customer ID (account) and the password to register.

When the customer terminal device 20 notifies the sales support device 30 that the billing address information is input to the payment page P2 and the payment is proceeded, the payment means 34 shown in FIG. 4 performs the payment process (FIG. 6). See step S60). For example, the payment means 34 transmits payment information to the card company of the registered credit card and waits for the payment completion notification from the card company. When the payment is completed, the site providing means 32 transmits the purchase completion page P3 as shown in FIG. 9 to the customer terminal device 20, so that the display means 24 displays the page (see step S70 in FIG. 6). ..
On the purchase completion page P3 displayed as "order acceptance" shown in FIG. 9, the order details, the delivery address, and the like are displayed.

In this way, when the customer first purchases the product, by inputting the billing address information, the registration means 33 of the sales support device 30 uses the input billing address information as the customer's personal information, and the storage means 39. You can register as a member by registering in the management database (see step S80 in FIG. 6). At this time, the customer personal information is registered in the customer database shown in FIG. 5 in association with the customer account and the staff identification information (see step S90 in FIG. 6).

Next, the delivery arranging means 35 shown in FIG. 4 tells the delivery company (not shown) the product identification information indicating the type of the product, the quantity information indicating the quantity, and the customer information such as the customer name, address, and telephone number. To the delivery company to request delivery (see step S100 in FIG. 6).

Next, the reward calculation means 36 shown in FIG. 4 calculates the reward amount of the operating company, the staff associated with the customer's account, and the beauty salon to which the staff belongs, according to the purchase amount of the customer, and each of them. The reward amount is associated with the identification information and stored in the storage means 39 (see step S110 in FIG. 6).

The reward calculation means 36 totals the reward amount for each identification information of the operating company, the beauty salon, and the staff on the closing day of the month.
The remittance means 37 remits the totaled remittance amount to each account of the financial institution based on the remittance information of the operating company and the beauty salon on the remittance grant date (see step S120 in FIG. 6). At this time, the total amount of remuneration to the staff to be paid belonging to this beauty salon is added to the amount sent to the beauty salon.

When the manager or staff of the beauty salon confirms the remittance amount, it can be confirmed from the management screen called My Page P4 shown in FIG. 10 (A).
When the link L4 displayed as "Introduction sales management" is selected from the "Dashboard" of My Page P4 shown in FIG. 10 (A) displayed on the staff terminal device 50 (see FIG. 1), the site is provided. The means 32 (see FIG. 4) transmits the management screen P5 shown in FIG. 10 (B) to the staff terminal device 50.

On the staff management screen P5 shown in FIG. 10B, the monthly remuneration amount Y5 is displayed. In this embodiment, 2,000 yen is displayed as a reward to the staff A.
Similarly, on the management screen P6 for the manager shown in FIG. 11A, which is linked from the manager's My Page (not shown), the reward amount Y6 for the beauty salon is displayed. Further, when the link L6 displayed as "introduction sales history" on the management screen P6 is selected, the management screen P7 of FIG. 11B is displayed. On the management screen P7, the reward amount Y7 for each staff member to be paid is displayed together with the staff name N7. According to the management screen P7, it can be seen that the respective rewards are to be paid to the staff A1 to A5 for September.

From the total amount of compensation sent to the remittance account for the beauty salon (the amount of compensation to the beauty salon and the amount of compensation for each staff), the manager will add the salary based on the amount of compensation sent for the staff. Will be paid.

In addition, a part of the sales is also remitted as a reward to the operating company U that operates the virtual store. This remittance can be confirmed by the reward amount Y8 on the management screen P8 (see FIG. 12) from the operating company's My Page.

Here, the product purchased by the customer is a regular purchase that is mailed every month. Therefore, as shown in FIG. 13, the reward calculation means 36 shown in FIG. 4 calculates the reward amount based on the product to be shipped on the closing day of each month, and the remittance means 37 remits the reward on the reward granting date.
In this way, when a customer who has completed membership registration by the registration means 33 makes a subscription, the staff identification information associated with the customer's account is read out, and a purchase occurs for the staff to be paid indicated by the staff identification information. Each time, the reward amount according to the purchase amount is calculated. Therefore, every time a purchase occurs, the staff to be paid can receive a reward amount according to the purchase amount, so that the staff can earn a stable income and improve their motivation.

As described above, according to the sales support system 10 of the present embodiment shown in FIG. 1, the customer C, who is recommended to purchase health food by the staff S belonging to the beauty salon B, operates the customer terminal device 20. , If you buy health food at a virtual store, you can get a reward. Therefore, the staff S can obtain a reward without operating the store terminal at the actual store. In addition, if the staff S makes an effort to increase the number of customers C who purchase at the virtual store, the reward will increase accordingly, so that the effort will be rewarded and a sense of fairness will be obtained.

The remittance means 37 shown in FIG. 4 is a reward generated when the customer C shown in FIG. 1 purchases at a virtual store, and the total amount of the rewards of all the staff to be paid belonging to the same beauty salon B is calculated by the beauty salon B. Even if the remittance is sent to the address, the management means 38 provides the total amount of the remittance sent to the beauty salon B and the remittance amount for each staff S to be paid to the administrator terminal device 40 as a management screen. Therefore, the manager M of the beauty salon B can easily grasp the breakdown of the staff to be paid by operating the terminal device 40 for the manager, and the operator of the virtual store collects the remittance into a group. You can send money.

Further, when the staff distributes the business card P to the customer C, when the customer C registers as a member at the virtual store, the staff identification information indicating the staff in charge can be easily transmitted to the sales support device. In addition, the staff can increase their income by increasing the provision of business card P.

In the present embodiment, the medium on which the QR code, which is an example of the two-dimensional bar code, is printed is used as the business card P, but the medium may be a leaflet, a leaflet, or a pamphlet.
Further, the information indicating the address of the virtual store and the staff identification information can be a link (hyperlink) installed in the SNS established by the staff S, in addition to being written on the medium.
For example, Staff S has an account on SNS such as Instagram (registered trademark) and Facebook (registered trademark), and in this account, along with a sentence recommending health food, go to a virtual store that sells this health food. I have posted the link (see the URL above). This link contains the address of the virtual store and staff identification information.

A customer who favors this staff operates a customer terminal device 20 to browse this SNS, and is interested in health foods, and presses a posted link to browse a virtual store. When the link is pressed, the customer terminal device 20 accesses the virtual store provided by the sales support device 30 based on the address of the virtual store, and the staff identification information is transmitted.
By doing so, when the customer in charge of the staff registers as a member at the virtual store, the staff identification information indicating the staff in charge can be easily transmitted to the sales support device. In addition, the staff can guide the customer by writing to the SNS, so that the income can be increased.

In this embodiment, the group is a beauty salon and the staff is a beautician who works at the beauty salon, but even a freelance beautician can receive a reward from the beauty salon that has a business consignment contract. Also, freelance cosmetologists who use the share salon can receive rewards through this share salon.

The products sold at the virtual store may be not only health foods but also other products, and the sales contents can be used as a service. In the case of services, it can be a one-off concert or event, or a subscription can be a continuous cost lesson or multiple treatments at an esthetic salon.

Further, in the present embodiment, the information input at the time of purchasing the product is used as the customer personal information, but a member registration page may be separately provided so that the customer personal information can be input.

The present invention contributes to improving the lives of the staff belonging to the group, and is therefore suitable for various industries, and is particularly suitable for the beauty industry.

10 Sales support system 20 Customer terminal device 21 Communication means 22 Reading means 221 Imaging means 222 Analysis means 23 Browsing means 24 Display means 25 Input means 26 Storage means 30 Sales support device 31 Communication means 32 Site providing means 33 Registration means 34 Payment means 35 Delivery arrangement means 36 Reward calculation means 37 Money transfer means 38 Management means 39 Storage means 40 Administrator terminal equipment 50 Staff terminal equipment B Beauty salon C Customer M Administrator S Staff W Internet U Operating company F Financial institution R Relay station P Business card N1 Name N2 Address N3 Phone number N4 Email address M1 Two-dimensional bar code P1 Purchase page B1 Cart button P2 Payment page P3 Purchase completion page P4 My page L4, L6 Link P5, P6, P7, P8 Management screen Y5, Y6, Y7 ， Y8 Reward amount N7 Staff name

Claims (8)

A customer terminal device operated by a customer who is in charge of a staff member belonging to the group and who recommends the purchase of goods and / or services by the staff member.
A site providing means for providing a virtual store for selling goods and / or services to the customer terminal device, a staff member transmitted from the customer terminal device when registering a customer account as a member at the virtual store. A registration means that associates staff identification information for identifying a product with the account and registers it in a storage means, staff identification information associated with the account when the customer purchases goods and / or services at the virtual store. A sales support system having a sales support device equipped with a reward calculation means for calculating a reward amount according to the purchase amount to the staff to be paid as indicated by. It is equipped with an administrator terminal device operated by the administrator of the group.
In the sales support device, the account, the staff identification information, and the group identification information for identifying the group to which the staff belongs are associated and stored in the storage means.
Further, the sales support device is a reward generated by the customer purchasing at the virtual store, and is a remittance means for sending the total amount of rewards of all the staff to be paid belonging to the same group to the group. ,
The sales support system according to claim 1, further comprising a management means for providing the total amount of remittances sent to the group and the amount of remuneration for each staff member to be paid to the administrator terminal device as a management screen. The reward calculation means reads out the staff identification information associated with the account when a customer who has completed membership registration by the registration means makes a subscription, and purchases the staff to be paid by the staff identification information. The sales support system according to claim 1 or 2, which calculates a reward amount according to the purchase amount each time. The customer terminal device has the sales support based on the address indicating the virtual store written on the medium provided by the staff, the reading means for reading the staff identification information, and the address and the staff identification information. The sales support system according to any one of claims 1 to 3, further comprising a browsing means for accessing the device to browse the virtual store and transmitting the staff identification information to the sales support device. The customer terminal device accesses the sales support device, browses the virtual store, and browses the virtual store based on the address indicating the virtual store installed in the SNS opened by the staff and the staff identification information. The sales support system according to any one of claims 1 to 4, further comprising a browsing means for transmitting staff identification information to the sales support device. A site providing means for providing a virtual store for selling goods and / or services to a customer terminal device operated by a customer who is a customer in charge of a staff member belonging to the group and the staff recommends purchasing goods and / or services. When,
When registering a customer account as a member at the virtual store, a registration means for registering staff identification information for identifying the staff transmitted from the customer terminal device in the storage means in association with the account.
When the customer purchases goods and / or services at the virtual store, a reward calculation means for calculating a reward amount according to the purchase amount to the staff to be paid indicated by the staff identification information associated with the account. A sales support device equipped. A customer terminal device operated by a customer who is a customer in charge of a staff member belonging to the group and the staff member recommends purchasing goods and / or services, and a virtual device for selling goods and / or services to the customer terminal device. In the sales support method using the sales support device that provides the store,
When the registration means of the sales support device registers a customer account as a member at the virtual store, the staff identification information for identifying the staff transmitted from the customer terminal device is associated with the account and stored. At the stage of registering with
When the customer purchases goods and / or services at the virtual store, the reward calculation means of the sales support device responds to the purchase amount to the staff to be paid indicated by the staff identification information associated with the account. Sales support method including the stage of calculating the reward amount. Computer,
A site providing means for providing a virtual store for selling goods and / or services to a customer terminal device operated by a customer who is a customer in charge of a staff member belonging to the group and the staff recommends purchasing goods and / or services. When,
When registering a customer account as a member at the virtual store, a registration means for registering staff identification information for identifying the staff transmitted from the customer terminal device in the storage means in association with the account.
When the customer purchases goods and / or services at the virtual store, a reward calculation means for calculating a reward amount according to the purchase amount to the staff to be paid indicated by the staff identification information associated with the account. A sales support program that functions as a equipped sales support device.

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