KR100911242B1 - Apparatus and method for integral management of on-line and off-line member and call center using dual monitor - Google Patents

Abstract

An apparatus performing integration management providing a transport service connected through a dual monitor and a method thereof are provided to perform a member management of an offline store connected on the internet. An integrated call center server/local collector server(13)/on/off line store franchise servers(12) share data through data switching under a main server. A monitor unit having first/second monitors is installed in management terminals. On/off line integration member management is performed through two monitors. A mobile terminal and collector servers providing the transport service of the delivery work performer are connected.

Description

On-line member and call center integrated management device using dual monitor and its method {APPARATUS AND METHOD FOR INTEGRAL MANAGEMENT OF ON-LINE AND OFF-LINE MEMBER AND CALL CENTER USING DUAL MONITOR}

The present invention relates to an online service system. In particular, the online advertising and sales are integrated, and the online and offline member management using the online integrated service system capable of operating a tangible and intangible service including a shopping mall in which B2B, B2C and C2C are integrated. It relates to an integrated management device and a method for integrated management by linking a call center that provides.

In general, existing SMEs in the manufacturing / exporting / distribution industry have a lot of costs in establishing a nationwide sales network. Therefore, most of the passive sales are sold to wholesalers, brokers and sales subsidiaries with a third-party sales network. Even if you have a product, you are suffering from a sluggish sales due to lack of publicity.

In addition, many individual businesses in the manufacturing and distribution sectors are small businesses, and it is practically impossible to establish a national sales network or regional sales network, and even if they try to sell products online by building an online Soho shopping mall, which is in the spotlight these days, Apart from this, photo production, product registration management, payment management, etc. are never easy, and when the number of products is small, the assortment is not properly equipped, and the number of visits by consumers is not large.

On the other hand, the existing forms of online shopping malls are mostly exposed to portal site visitors by paying advertising costs and displaying banners on web pages. In addition, the advertiser pays the advertising costs and registers the advertising banner on the webpage of the website to which the advertisement is relayed, and the publicity member who registers with the advertisement relay website displays the advertisement banner through other websites and pays the points for the revenue such as points. There is also a way.

However, since the existing online shopping mall advertising method spends a large portion of its income on advertising costs, it is a factor that lowers operating profit through online shopping. Actually, most online shopping mall companies have lost their operating profits due to their advertising expenses. It is insignificant.

As an example to solve such disadvantages and inconveniences, the patent application No. 790945, "Online integrated shopping mall service method and apparatus," in which the applicant is a patent holder, integrates online advertising and sales, and operates shopping malls in which B2B, B2C, and C2C are integrated. An online integrated shopping mall service method and apparatus are disclosed.

In addition, Patent Applicant No. 819477, "Acquisition Service Method in Online Integrated Shopping Mall Service Device," in which the applicant is a patent holder, utilizes the reserves generated from transactions and sales and accesses to the integrated shopping mall in operating the online integrated shopping mall as described above. Disclosed is an earning service method to facilitate this.

In addition, in the Patent Registration No. 850691, "Method of Multilingual Support in Online Service System," in which the applicant is a patent holder, other member countries with different languages from the first country have the same on-line type or intangible as the first country without language communication impairment. The present invention discloses a multilingual support service method in an online service system that enables a product service.

If the online advertising and sales are integrated and B2B, B2C, and C2C are integrated as described above, the call center that provides transportation service together with on / offline member management using the online service system capable of operating tangible and intangible services, including shopping malls with integrated B2B, B2C and C2C Management, and if possible, existing earning services and multilingual support services would benefit both distributors and consumers, including producers and sellers.

Accordingly, an object of the present invention is to provide on-line and off-line member management and transportation services using an online integrated service system and dual monitors capable of operating tangible and intangible services including shopping malls in which online advertising and sales are integrated and B2B, B2C, and C2C are integrated. It is to provide an integrated management device and method for integrating and managing the real-time delivery by connecting the call center.

The present invention for achieving the above object is connected to the computer terminals via the Internet, the product supply mall management unit under the control of the main server in the shopping mall management server having a product supply mall management unit, retail mall management unit and wholesale mall management unit The product supply mall management through the retail mall management through the retail mall management and the wholesale mall management through the wholesale mall management, the product supply mall, retail malls, wholesale malls are linked to the main domain of the integrated shopping mall An online integrated service system having an online integrated shopping mall service device configured to be managed by subdomains of
An integrated call center server, local call center servers and offline store affiliated servers connected to the main server through the Internet and sharing data through data exchange under the control of the main server;
A corresponding management terminal connected to the integrated call center server, regional call center servers, and off-line merchant server, each having a monitor unit having a first monitor and a second monitor that are dual monitors capable of displaying independent screens;
And a mobile terminal of a task performer having a first and second display unit and a memory storing an integrated messenger program and a call service location information navigation program in the mobile terminal under wireless communication with a call center server under the control of the main server.
And a module for displaying an on-off integrated member management category screen by driving an on-off integrated member management program on the first monitor of each terminal of the integrated call center server, regional call center servers and offline store affiliated servers. And a module for displaying an integrated call center management category screen for real-time delivery by running an integrated call center management program on the second monitor of each terminal of the call center server and the regional call center servers, and on the second monitor of the offline store affiliated server servers. It is provided with a module for displaying the on-off integrated service main screen for the store for the product order connection by running the on-off integrated service program for the store,
And a module for displaying an integrated messenger program main screen in which a message is communicated with a terminal of an integrated call center server or a regional call center server by a control unit of the mobile terminal, and a call service is provided on the second display unit of the mobile terminal. On-line member and call center integrated management device using a dual monitor, characterized in that it comprises a module for displaying the location information navigation program main screen.

In another aspect, the present invention, connected to the computer terminal via the Internet, and the product supply mall management unit through the product supply mall management unit under the control of the main server in the shopping mall management server having a product supply mall management unit, retail mall management unit and wholesale mall management unit; Retail mall management through the retail mall management unit and wholesale mall management through the wholesale mall management unit, wherein the product supply company, the retail mall, and the wholesale malls are managed as a plurality of sub-domains linked to the main domain of the integrated shopping mall. In the on-line member and call center integrated management method using a dual monitor in an online integrated service system having an online integrated shopping mall service device,
An integrated call center server is connected to the main server, local call center servers and offline store merchant servers are connected through the Internet, and share data through data exchange under the control of the main server, and the integrated call center server and regional call center servers and offline stores The monitoring unit of the corresponding management terminal connected to each of the affiliated server server provides a construction environment consisting of the first and second monitors, which are dual monitors capable of displaying independent screens;
As the call of the delivery service request is received through the integrated call center server or the regional call center servers and is delivered to the main server, the main server stores the call forwarding information including the call originator number in an internal database, and the integrated call center server or regional call center server. Displaying the corresponding service request industry main screen in the main screen of the call center integrated management category through the second monitor in the dual monitor of the integrated call center server, regional call center server and the main server according to the delivery service request item input from the terminal connected to the terminal; ,
The main server determines whether the call caller is an integrated member by using the call originator number, and obtains call caller related information corresponding to the integrated member based on the member database and simultaneously displays the corresponding call request information in the corresponding service request industry main screen. and,
Displays the total number of delivery service performers in the service request industry main screen being displayed through the mobile terminals of the delivery service performers currently connected to the main server, and based on the caller information requested for the delivery service and the location information of the delivery service performer. By using the vehicle navigation system location information and the electronic map, the corresponding service request type that is being displayed by assigning the electronic map and call caller's location, the location of the performers, and the location of the offline store affiliated with the number with the call caller's location as the center The simultaneous display in the main screen,
As there is a number selection for the preliminary task performer position on the main screen through the input / output unit of the terminal, the main server activates the messenger function and the caller information and the delivery service to the mobile terminal of the preliminary task performer selected through the activated messenger function. Sending the content,
If there is a delivery service response from the mobile terminal of the selected preliminary service operator, the main server displays the service performer information in the corresponding service request industry main screen being displayed, and at the same time, the estimated time of arrival using the distance between the call originator and the delivery service performer. And converting the shipping related information including the scheduled arrival date into the main screen;
After displaying the delivery-related information, the main server is characterized in that the process of transmitting the completion of the delivery request and the estimated delivery time to the call caller in the form of a short message.

The present invention is not only online membership management but also online store management connected to the Internet by using the online service system capable of operating tangible and intangible services, including shopping malls in which online advertising and sales are integrated and B2B, B2C and C2C are integrated, and transport services. There is an advantage in that the integrated management so that the transport and courier can be made by connecting a plurality of call centers.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of an online integrated service system according to an exemplary embodiment of the present invention, which provides an integrated shopping mall service of B2B, B2C, and C2C, and provides integrated management and real-time delivery support management for online and offline members. Run in batch using two monitors.

Referring to FIG. 1, the online integrated shopping mall service device 2 is connected to user terminals 6-1 and 6-2 that can be used by a B2C member, a C2C member, a simple consumer, or the like through the Internet 4. Also, it is connected to a portal site server 8 that provides a general portal service through the Internet 4 or an overseas affiliated server 10 that is an overseas affiliated store. It may also be connected to a B2B / B2C Merchant Server (not shown) or offline store Merchant Server 12 in partnership with a manufacturer or distributor. The terminal connected to the portal site server 8 or the offline store affiliated server 12 may be an internal administrator terminal, and may also be a terminal of a B2B member connected through an internal intranet or an external Internet 4.

In the online integrated shopping mall service apparatus 2, the main server 20 is used for all transactions for business to business (B2B), business to consumer (B2C), business to business and business to business (B2B2C), and Overall control of each part so that sales can be made in one place. In particular, each part is controlled so that it can be appropriately used by shopping mall founders, subcontractors, individual store operators, SOHO distributors, SOHO traders (importers), and manufacturers.

The main server 20 of the present invention registers and manages as a corporate member (member, merchant) in the case of a manufacturer, a product distributor, a SOHO distributor, an SOHO trader (importer), or the like. A member company (B2B member) includes a manufacturing company, a distribution company, and an organization with a sales organization. A general company member (B2B member) includes a general company and an organization that wants to enter a simple product. The main server 20 manages the supply and product sales of the products owned by corporate members (merchants, general), and provides an independent homepage linked to the main homepage to manage product promotion.

In addition, the main server 20 of the present invention is qualified to receive a free client shopping mall in the form of a retail mall only for the subscribers for shopping mall founders, subcontractors, individual store operators, SOHO distributors, SOHO traders (importers), and the like. If a member receives a free client shopping mall in the form of a retail mall, shopping mall management such as product retail sale and advertisement in the client shopping mall is performed. In addition, in the client shopping mall, it is possible to sell products supplied in various forms, and the client shopping mall manager can also sell their own products. The client store manager of the retail mall type manages to distribute the lower client mall.

The operator who meets certain requirements among the operators of the client shopping mall grants the wholesale mall qualification, distributes the wholesale shopping mall to the qualified person who requested the wholesale mall, and manages the shopping malls such as product wholesale sale and advertisement in the distributed wholesale shopping mall. In the wholesale mall, it is implemented so that the lower wholesale mall cannot be sold.

In FIG. 1, the input / output unit 22 is controlled by the main server 20 and serves as an input / output interface for the system main manager.

The shopping mall management server 24 includes a product supply mall management unit 25a, a retail mall management unit 25b, and a wholesale mall management unit 25c, and a product supplier company through the product supply mall management unit 25a under the control of the main server 20. Mall management, retail mall management through the retail mall manager 25b, and wholesale mall management through the wholesale mall manager 25c are performed.

The shopping mall management server 24 divides the domain of the online integrated shopping mall into a main domain and a subdomain to manage and manage the domain. The address of the main domain is, for example, http://epv.co.kr, and the webpage of the main domain is managed by the system administrator main administrator and becomes the main homepage of the integrated shopping mall.

Sub-domains are sub-linked to the main domain and are managed by the shopping mall management server 24 as a plurality of sub-domains. The address of the sub-domain is, for example, the form of http://id.epv.co.kr or the identification code of the sub-domain name with the identification code (ID) of the active member who applied for the shopping mall in front of the main domain name epv.co.kr. ID) can be implemented in the form of http://epv.co.kr/ID followed by the subdomain name, and the homepage of each subdomain becomes the homepage of the corresponding operator client shopping mall.

When the above subdomain is implemented through the product supplier mall management unit 25a, the subdomain becomes an independent homepage of the corporate member, and the independent homepage is provided to the independent management page given to the corporate member manager (operator) and the integrated shopping mall. It is configured to include a product management page that can collectively manage the products as a lower page.

When the subdomain is implemented through the retail mall management unit 25b, the subdomains are generated as many as the number of applications for the retail mall-type shopping mall sale and are operated by a client operator who is a regular member of the mall. It is managed as a homepage.

When the subdomain is implemented through the wholesale mall management unit 25c, the subdomain is created as many as the number of applications of the wholesale qualification member of the wholesale mall sale application in the form of a wholesale mall, It is managed as the homepage of the wholesale shopping mall run by. The homepage of the wholesale shopping mall cannot be accessed by the general member, and the wholesale mall sample site is opened to the regular members who have distributed the client shopping mall, and the wholesale shopping mall is also available to the qualified regular members.

In Fig. 1, the DB (DataBase) server 26 is a member DB 28a, a product DB 28b, an advertisement DB 28c, an initial visitor record DB 28d, an information registration DB under the control of the main server 20. (28e), settlement database (28f), multi-language support DB (28g), credit card DB (28h), call center management DB (28i), distribution center management DB (28j), location management DB (28k) Manage them.

As shown in FIG. 2, the member DB 28a includes a general member storage unit 100 for storing general member information, a regular member storage unit 102 for storing regular member information of a retail mall, and a wholesale mall qualification member information. The wholesale mall qualification member storage unit 104 to store, and a corporate member storage unit 106 to store information of corporate members supplying the product, and offline member storage unit to store offline member information, such as offline stores and merchants 108, a delivery service performer member storage unit 109 for storing member information of a service performer performing a delivery service using a mobile terminal.

For example, when a user (including locals and foreigners) accesses the main homepage of the integrated shopping mall service device 2 using a computer terminal 6-1, and applies for a free membership, the main server 20 is a DB server 26. Register as a free member to the general member storage unit 100 of the member DB (28a) by using. A regular member is a consumer group that shops and can benefit from the price benefits given to the regular member.

The general member can apply for free client shopping mall sale, and when the general member applies for free shopping mall sale, the main server 20 uses the DB server 26 as a member of the free shopping mall sale requester as a regular member of the member DB 28a. Register in the retail mall regular member storage (102). The active member becomes the operator who receives the retail mall type client shopping mall. The client shopping mall manager may register and sell various kinds of products in the client shopping mall where he is sold, as well as the products he owns. In addition, the operator who is a regular member has the authority to distribute the lower client shopping mall.

The retail mall regular member information stored in the retail mall regular member storage unit 102 of FIG. 2 is classified and stored in the form of a store member 110, an agency member 112, and a level agency member 114. The store member 110 is a regular member receiving a client shopping mall, and the agency member 112 refers to a regular member who has provided at least one shopping mall. A level agency means a regular member who meets a predetermined class condition and the number of sales of a shopping mall. The level agency is also classified into a number of level agents, such as level 1 agent, level 2 agent, ..., level N agent, etc. according to the number of sales and the grade of sales performance. Retail mall regular member storage unit 102 is also registered with the information of the recommender at the time of application for sale.

The wholesale mall qualified member stored in the wholesale mall qualified member storage unit 104 of FIG. 2 must have at least a retail mall full member and at the same time be a taxable business operator with a general business registration certificate. Wholesale Mall Qualified Members are divided into Free Wholesale Mall Qualified Members and Paid Wholesale Mall Qualified Members. Paid Wholesale Mall Qualified Members can receive products at much lower wholesale prices than Free Wholesale Mall Qualified Members. Wholesale Mall Qualified Members are provided with a separate wholesale mall that is different from the retail client mall. However, wholesale mall qualified members do not have the authority to sell wholesale shopping malls, unlike regular retail mall members. In other words, wholesale mall qualified members can not sell wholesale shopping malls.

The corporate member (B2B member) stored in the corporate member storage unit 106 of FIG. 2 may be a manufacturer, a distributor, a SOHO distributor, an SOHO trader (importer), etc. as an affiliated product supplier, and may be a B2B / B2C. The information of the corporate members approved by the head office is registered through the membership registration of the member company.

The corporate member stored in the corporate member storage unit 106 is a company supplying a product, and is divided into a general corporate member 130 and a merchant company member 132. The general corporate member 130 is a member of a general company and a group that wants a simple product entry, and the affiliated corporate member 132 is a member of a manufacturing company or a distribution company and an organization having more than 1000 sales organizations. Merchant corporate member 132 may include not only a manufacturing company but also an existing room company or multi-level company.

Returning to FIG. 1 again, the product DB 28b managed by the DB server 26 will be described below.

The product DB 28b stores product information of various types of tangible and intangible products by type of industry, and the product information includes data such as product image, product price, company name, and product description.

As shown in FIG. 3, the product DB 28b includes the head office product storage unit 140, the first and second warehouse entry product storage units 142 and 144, the individual store product storage unit 146, and a wholesale mall. It comprises a commodity storage unit 148, and various commodity information for each type is stored separately.

In the head office product storage unit 140 of FIG. 3, information of a product directly supplied or contracted by a system-provided head office is stored as the head office product. Information of the head office product is stored in the head office product storage unit 140 of the product DB 28b through the input / output unit 22 by the system main administrator.

In addition, the product DB (28b) of the present invention when storing and storing the tangible and intangible goods stores the place information and the service supply location information of the intangible goods, tangible and intangible goods information, supplier information, domestic real-time delivery Records and stores shipping information, international shipping information, shipping location (electronic map).

The first and second warehouse entry product storage units 142 and 144 of FIG. 3 store information of products entered into the warehouse of the head office. The information of the first warehouse entry product stored in the first warehouse entry product storage unit 142 is entered into the logistics warehouse (offline) of the system providing headquarters, and then imaged by the system main administrator to simultaneously operate the entire product in the client shopping malls. It is related to the goods that are displayed. In addition, the information of the second warehouse entry product stored in the second warehouse entry product storage unit 144 relates to the merchandise that is simultaneously displayed on the entire client shopping mall after the client operator directly works on the product image.

The information on the individual shop products stored in the individual shop product storage unit 146 of FIG. 3 relates to products that are displayed only in their own client shopping malls by the operator himself who is the client shopping mall. The information on the wholesale mall product stored in the wholesale mall product storage unit 148 relates to the goods displayed on the wholesale mall.

Referring back to FIG. 1, the advertisement DB 28c managed by the DB server 26 includes a total registered advertisement storage 150 and an individual registered advertisement storage 152 as shown in FIG. 4. The entire registered advertisement storage unit 150 of FIG. 4 stores advertisement information registered in the client pages of all client shopping malls that have been distributed as well as the main page of the integrated shopping mall, and the individual registered advertisement storage unit 152 stores its own client. Stores advertisement (public information) information registered only in a shopping mall. The advertisement information stored in the entire registered advertisement storage unit 150 and the individual registered advertisement storage unit 152 includes the shopping mall operator's member information, company information, product information, and the like. Related information is also included. The advertisement information may be input at the time of registering the advertisement of the main administrator or the client operator through the banner advertisement recommendation manager 34.

Among the DBs 28a to 28f of FIG. 1, the first visitor record DB 28d is a DB for recording information of a visitor who first accesses a client mall or wholesale mall in a retail mall form through an internet banner promotion. As shown in FIG. 5, the IP address 160 of the first visited visitor computer terminal and the identification code (ID) 162 of the client shopping mall operator are matched and stored in a table form.

Information registration DB (28e) of Figure 1 is a database that registers a variety of information of the integrated shopping mall, information related to the main shopping mall manager of each client, client operator information, client operator order sales management information, client operator product registration management information , Client shopping mall design management information, client operator membership management information, client server bulletin board management information, client operator bulletin board additional management management information, client operator access statistics management information, client operator main domain forwarding service information, client promotional application information, client Operator extension application information, client direct sales sales settlement management information, etc. are stored.

The settlement management DB 28f of the DBs 28a to 28f of FIG. 1 is a DB that manages various settlement details of a client operator or a wholesale shopping mall operator. The settlement information includes profit settlement information for the sale of all shopping malls in the form of retail mall, profit settlement information for the sale of B2C individual stores, sales settlement information for the sale of goods in the first and second warehouses, and B2B manufacturing company or distribution. Information on settlement of profits of corporate members such as companies, information on settlement of free shopping mall sales and sales promotion support for sale malls.

In FIG. 1, the product store and product management server 30 processes the product store according to the product store registration request method according to the product store registration request method under the control of the main server 20, and manages the sales of the store housed product. Perform updates and inventory management. Here, the meaning of 'product entry processing' is classified according to the category of the product menu, the product information is stored in the corresponding storage unit in the product DB 28b through the DB server 26, and managed by the shopping mall management server 24. It is the homepage of the corresponding main homepage and the client shopping mall or the product information including the product description and the product image is displayed on the homepage of the corresponding client shopping mall so that the product can be exposed for purchase.

The product entry registration request method includes first and second warehouse entry processing methods and individual entry processing methods.

The first and second warehouse entry processing methods are the same as processing the merchandise display on the main page of the integrated shopping mall and the respective homepages of all the malls that are distributed according to the request for entry registration of products owned by the operators of the regular members and corporate members, The subjects to be processed are different from each other. In the first warehouse entry processing method, the main manager of the integrated shopping mall processes the product entry process by image-processing the corresponding product requested for entry registration. Through direct image work through the product entry process. In addition, the individual entry processing method is that when a request for registration of an individual entry is made for products owned by the operator of the regular member, the operator of the regular member processes the image on the homepage of each of his client shopping malls by processing the image through the administrator page. .

Product entry and product management server 30, as shown in Figure 6, the head office product entry processing unit 170 for processing the entry of the product of the head office product to be stored in the head office product storage unit 140, and the first warehouse entry The first warehouse entry processing unit 172 for entering the product of the first warehouse entry product to be stored in the product storage unit 142 and the second warehouse entry product to be stored in the second warehouse entry product storage unit 144. A second warehouse entry processing unit 174 for processing a store, an individual entry processing unit 176 for processing a product of an individual entry product to be stored in the individual entry product storage unit 146, and a wholesale mall product storage unit 148 And a wholesale store processing unit 178 for processing a store of a product of a wholesale mall product to be stored in the store, and a product sales management unit 179 for performing product sales, product updates, and inventory management.

When the first warehouse entry product is requested to register entry of the product owned by the operator (regular member or corporate member) to the logistics warehouse (virtual), the main manager image the corresponding product requested for entry registration and integrate the shopping mall main. The homepage and all the shopping malls that are sold are to be displayed at the same time on each homepage. In the case of the first warehouse entry product, the goods receipt price for each entry item is set after consultation with the system provider headquarters, and the manufacturer or distribution company sets the goods receipt price without consulting the system provider headquarters, and the system provider headquarters is approved only. There is a way.

As for the second warehouse entry product and the individual entry product, the administrator page of the operator under the management of the shopping mall management server 24 is provided so that the operator can register the entry. Individual entry products can be viewed only on the site operated by the client shopping mall operator, and the details page of the product contains information such as the address, name, contact information, and AS / return information of the operator.

In FIG. 1, the presale management unit 32 manages only the members who have received the wholesale mall sale in the wholesale mall, and manages the retail mall by dividing it into client mall sale, store management, agency management, and level agency management. Distribution of the client shopping mall in the form of a retail mall in the distribution management unit 32 is made only through the positive members who have been satisfied.

Receiving the client shopping mall sale through the mood full member is managed by the sales management unit 32 as shown in step 180 of FIG. 7, when the sale was made through the shopping mall of the regular member, the regular member who sold the referral It is managed by the distribution management unit 32 as a distributor as in step 182 of FIG. In addition, if the regular member who made the sale meets a predetermined grade condition and the number of sales of the shopping mall sale, the sale management unit 32 manages the level agency as shown in step 184 of FIG. Level agency management is also managed according to the number of shopping malls and the level of sales performance divided into a plurality of level agents, for example, Level 1 agent, Level 2 agent, ..., Level N agent.

Referring back to FIG. 1, the banner advertisement recommender manager 34 may display a shopping mall promotion banner according to a request of a client shopping mall operator or a request of an operator of a wholesale shopping mall on a single main page and a plurality of extended subpages within the integrated shopping mall. To be published. In addition, the banner ad recommender management unit 34 tracks the client's shopping mall identification information of the first visitor who has accessed through the promotion banner of the other portal sites or the promotion banner of the integrated shopping mall and the advertising banner operator who issued the advertisement, and the performance according to the advertisement is the corresponding client shopping mall. It must be managed to return to the operator of the wholesale shopping mall. In other words, the performance of the user's application for membership or the sale of the user who saw the advertisement is returned to the operator of the client shopping mall that did the advertisement.

The profit management unit 36 of FIG. 1 manages various revenues related to the regular member of the retail mall, the qualified member of the wholesale mall, the corporate member, and the like under the control of the main server 20.

As shown in FIG. 8, the profit management unit 36 includes a retail mall regular member revenue management unit 190, a level distributor performance sharing revenue management unit 192, a bonus reserve management unit 194, a performance dividend sharing revenue management unit 194, The wholesale mall profit management unit 198, and corporate member profit management unit 200.

The retail mall regular member profit manager 190 of the revenue manager 36 of FIG. 8 manages the profits of the client mall in the form of a retail mall. Revenues from the client mall in the form of a retail mall may be classified into sales revenue of the own mall (client shopping mall), sales revenue of a sub-mall, sales of sales, and sales of management.

The own mall sales revenue is a return to receive a certain percentage of the sales or margins of sales sold in the client shopping mall. If necessary, the sales of the private mall is managed by the cash reserve bonus in the bonus reserve management unit 194 to be returned on a monthly basis. Sub mall sales revenue is the return of a certain percentage of the sales of a sub mall directly distributed or a percentage of margin. Pre-sale revenue is the revenue generated each time one sub-mall is sold through advertisement or offline advertisement. Management revenue is a return that receives a certain percentage of the server maintenance fee paid by each of the sub-molds directly distributed each year.

The level agency performance dividend revenue management unit 192 of the revenue management unit 36 of FIG. 8 is the profit returned through the dividend when the active member of the client shopping mall becomes the level agent and maintains the level on a monthly basis. Dividend income of the level agency varies depending on the level of level 1, ..., and level N. Monthly level maintenance is divided into sales performance level maintenance method and sales performance level maintenance method.

The bonus reserve management unit 194 of FIG. 8 manages a certain ratio of the product value purchased by the operator of the client shopping mall to the company's own store as cash bonus reserve. In addition, the bonus reserve management unit 194 manages the bonus reserve in the corporate member when the manufacturing / distribution corporate group, etc. registered as a corporate member and the operators of the corporate member receives the client shopping mall of the integrated shopping mall. The bonus reserve can be adaptively set according to the request of the corporate member. The bonus reserve management can be checked through the integrated shopping mall main homepage or the client shopping mall homepage.

The share dividend revenue management unit 196 of FIG. 8 determines the share revenue by adding the following revenues generated by the operation of the integrated shopping mall, and is a management unit for distributing the share revenue to the integrated shopping mall head office, corporate members, level agencies, and the like. .

Items that can be shared revenue include entry sales fees to client shopping malls, entry sales fees for B2B / B2C member companies, advertising revenues, trade income-export brokerage service revenues, and wholesale shopping mall sales revenues.

In FIG. 8, the wholesale mall profit management unit 198 is a manager that manages the profit of the wholesale mall, and is managed in a separate profit structure different from that of the retail mall. The profit structure and operation method of the wholesale mall is set up for the company supplying the logistics.

In Figure 8, the corporate member revenue management unit 200 is a management unit for managing the profit of the corporate member, a portion of the above shared revenue, a portion of the revenue received per sale of the client shopping mall affiliated after setting up the corporate member company organization, Revenue is managed as a part of the total sales of unort malls.

1 again, the membership management unit 38 manages the membership of the integrated shopping mall under the control of the main server 20. In particular, the membership management unit 38 manages the level agency level status of the regular member in the retail mall on a monthly basis, but manages the level grade status based on the sales and sales performance of the corresponding regular member.

The credit card service unit 39 manages and services information related to the integrated credit card in the integrated shopping mall under the control of the main server 20, and the data related to the integrated credit card is stored in the DB server 26. Under control, it is stored in the credit card DB 28h.

The integrated credit card serviced by the credit card service unit 39 may be issued by the integrated shopping mall headquarters, and may also be issued by an offline merchant or an affiliated integrated credit card issuing service company that contracts with the integrated shopping mall headquarters. In addition, the application for issuing the integrated credit card may be applied through an online integrated shopping mall or an offline merchant.

The integrated credit card issued according to the embodiment of the present invention may be used in an online shopping mall such as the integrated shopping mall, or may be used in an offline affiliated store of the integrated shopping mall. In addition, integrated credit cards can be issued both online and offline, and the reserves can be used as cash-based credit cards, allowing cardholders to withdraw and transfer funds. In addition, the integrated credit card according to an embodiment of the present invention may be used by being integrated with electronic money, credit cards, mileage cards, and the like.

The holder of an integrated credit card issued to an online integrated shopping mall member becomes a natural member of an offline store (a franchise, a franchise) affiliated with an online integrated shopping mall, and purchases or eats food at an affiliated offline store (a franchise, a franchise). The amount is accumulated as points in the credit card DB (28h) under the control of the main server 20 in the online integrated shopping mall service device (2). Issuance of an integrated credit card for an integrated shopping mall member or offline merchant member or an accumulation method using the integrated credit card are described in detail in Patent Registration No. 819477, and thus description thereof is omitted.

The payment server 40 is connected to an external payment service unit 42 such as various credit card company servers, bank company servers, telecommunication company servers, electronic money servers, etc., and all wholesale shopping malls sold under the control of the main server 20 or Concentrates and handles all payments in a client mall in the form of a retail mall. Payment at the time of product sale in each client shopping mall is implemented by the account of the system providing head office to prevent the cost incurred and the inefficient and redundant investment incurred by establishing the payment system of each shopping mall.

As a payment method through the payment server 40, a credit card (electronic payment), bank deposit, bonus credit card payment, mileage, electronic money, mobile payment and other electronic payment methods are available.

In addition, the embodiment of the present invention is provided with an integrated call center server 44 and regional call center servers 13 to manage data and delivery so that goods can be delivered. The integrated call center server 44 is operated under the control of the main server 20 as shown in FIG. 1, and preferably, a vehicle navigation system (GPS) and a radio frequency identification (RFID) system are employed together. In addition, in the embodiment of the present invention, the main server 20 is also connected to a plurality of regional call center servers 13 through the Internet (4). The integrated call center server 44 and the regional call center server 13 interoperate with each other, and the member location information such as call caller or performer for delivery and GPS location information are not only stored in the internal memory but also in the online integrated shopping mall service device 2. It is updated in real time to the location management DB (28k) under the control of the DB server 26, and wireless communication with the delivery vehicle and the mobile terminal 46 is made.

On the delivery vehicles (including two-wheeled vehicles such as motorcycles) that communicate wirelessly with the integrated call center server 44 or the regional call center server 13, a mobile terminal 46 equipped with a vehicle navigation system is disposed, and RFID is provided to the delivery product. When a tag is attached, it is preferable that the RFID reader be placed together in the delivery vehicles.

In addition, the online integrated service system in an embodiment of the present invention can be serviced in a global form, and the online integrated service system 2 of FIG. 1 becomes a super management station in a first station (eg, Korea). . The main server 20 of the super management office is each of the main servers of the affiliated countries which are located in the second country (for example, the United States), the third country (for example, China), the fourth country (for example, Japan) and so on via the Internet 4. Connected with

The main server 20 of the first station serving as the super administrator station has the highest country level code, for example, "1", for example, "http://www.epvz.com" (in case of an online integrated shopping mall service device) and the like. You will have the same domain name. The super server's main server 20 registers and manages tangible and intangible multi-national product information in each country's language, and integrates the same online with the first country without language communication obstacles to other member countries or users of other countries. Make sure you receive shopping mall services.

The multilingual support DB 28g controlled by the DB server 26 is provided for the multilingual support as described above. The multilanguage support DB 28g stores data that can support input and display of various languages. The multilingual DB (28g) includes a standard input item part and a free input item part, and stores the unified country registration form input formats as one, and also the translation contents of the free input item part translated by the translator members.

Since the details of the multilingual support are described in detail in Korean Patent Registration No.850691, "Multilingual Support Method in an Online Service System," the description thereof will be omitted.

In the present invention, by using the online integrated service system as shown in Figure 1 to implement the integrated management to enable real-time delivery by connecting the call center that provides on-line integrated membership management and transport services.

To this end, the main server 20 of FIG. 1 is installed on-off integrated member management program for on-offline integrated member management and integrated call center management program for real-time delivery, the on-off integrated member management program and integrated call center management program The programs are provided in an internal database so that they can be downloaded or directly installed on each server 44, 10, 13, 12 connected directly to the main server 20 or via the Internet 4.

On-off integrated membership management program and integrated call center management program are bundled into an on-off integrated management program. The on-off integrated management program is integrated with various delivery real-time delivery system call center program such as flower delivery, food delivery, product delivery, POS system program, online integrated shopping mall and integrated solution program, GPS and electronic map interworking program, and integrated Credit card solution program, integrated computer system program, membership management by country, merchant management, bank transfer, Internet phone, regular phone, mobile phone, Internet, IPTV, etc. can be combined with the program.

The present invention includes a management terminal that allows the administrators or counselors to simultaneously perform on-line integrated member management service and call center integrated management service for real-time delivery by using two monitors.

The management terminal in the online integrated service system according to an embodiment of the present invention is a management terminal corresponding to the input / output unit 22 of the main server 20 of the online integrated shopping mall service device 2 shown in FIG. 1, an integrated call center server. The management terminal 44a of 44, the management terminal 13a of the call center servers 13 for each region, and the management terminal 12a of the offline store affiliated server 12 may be used.

Among the management terminals, the management terminal corresponding to the input / output unit 22 of the main server 20 of the online integrated shopping mall service device 2, the management terminal 44a of the integrated call center server 44 and the call center server 13 for each region. The management terminal 13a of) includes a plurality of agent terminals.

The monitor unit of each of the management terminals of the servers 20, 44, 13, and 12 or the monitor unit of each of the plurality of counselor terminals are dual monitors as shown in FIG. 9, that is, the first and second monitors 210 ( 212 is provided, the mobile terminal 46 wireless communication with the integrated call center server 44 or regional call center servers 13, dual LCD 230 (232) as shown in Figure 11 for real-time delivery support according to the present invention. ) Is provided.

In each of the servers 20, 44, 13, and 12, the management terminal is equipped with a graphics card supporting dual monitors, and the control unit of the management terminal is installed with the dual monitor function support program, and the two displays are independent of each other. When the dual screen setting is configured, two independent program screens may be displayed on the first and second monitors 210 and 212, respectively.

Among the servers 20, 44, 13 and 12, a plurality of management terminals in the main server 20, the integrated call center server 44 of the integrated shopping mall service device 2, and the regional call center server 13 are managed. The first and second monitors 210 and 212 connected to each of the counselor terminals are integrated with the on / off integrated member management program and the integrated call center management program under the control of the corresponding servers 20 and 44 and 13. Independent display of the member management category screen and the integrated call center management category screen for real-time delivery. The first monitor 210 is responsible for the display of the screen associated with the on-off integrated member management program (see FIG. 12), and the second monitor 212 is integrated call center management for managing a plurality of call centers for real-time delivery Responsible for the display of the screen associated with the program (see Fig. 13).

The first and second monitors 210 and 212 of FIG. 9 are also provided in the management terminal 12a of the offline store affiliated server 12 among the servers 20, 44, 13, and 12. . In addition, the management terminal 12a of the offline store affiliated server 12 is the control unit 220 and the card terminal 222 together with the first and second monitors 210 and 212 of FIG. 9 as shown in FIG. And an input unit 224, a memory unit 226, and a communication interface 228. The first and second monitors 210 and 212 of the management terminal 12a are dual monitors. Under the control of the off-line merchant server 12, the on-off integrated member management category screen as shown in FIG. 12 is displayed on the first monitor 210 by the operation of the on-off integrated member management program, and on the second monitor 212. A store on-off integrated service main screen as shown in FIG. 14 is displayed by driving the on-off integrated service program for a store. The second monitor 212 is provided with a touch screen panel (TSP) for supporting a touch screen function.

In addition, in the present invention, the mobile terminal 46 installed in the mobile vehicle wirelessly communicating with the integrated call center server 44 or the regional call center servers 13 for real-time delivery or the user of the mobile vehicle has a dual LCD as shown in FIG. 230, 232. Among the dual LCDs 230 and 232 of the mobile terminal 46 according to an embodiment of the present invention, an integrated messenger main screen as shown in FIG. 15 is displayed on the first LCD 230 and FIG. 16 is displayed on the second LCD 232. Call service location information navigation main screen is displayed. A touch screen panel (TSP) for supporting a touch screen function is also formed in both the first and second LCDs 230 and 232 constituting the dual LCDs 230 and 232.

In order to display the integrated messenger main screen on the first LCD 230 and the call service location information navigation main screen on the second LCD 232, the integrated messenger program and the call service are stored in a memory in the controller of the mobile terminal 46. The location information navigation program is stored. The integrated messenger program and the call service location information navigation program can be downloaded for free by accessing the integrated call center website operated in connection with the integrated shopping mall homepage.

In addition, in an embodiment of the present invention, a distribution center is constructed for each regional unit for real-time delivery to an offline store (franchise) affiliated store. For example, logistics centers such as Seoul Logistics Center, Incheon Logistics Center, Gwangju Logistics Center, Daejeon Logistics Center, Daegu Logistics Center, Ulsan Logistics Center, and Busan Logistics Center will be established. And each regional distribution center is configured to be equipped with a regional logistics center server 16 as shown in Figure 1, each regional logistics center server 16 is integrated shopping mall service device (2) through the Internet (4) Configured to be connected to the main server 20. In addition, the online integrated shopping mall service device 2 includes a distribution center management DB 28j for storing and managing regional distribution center product management information. It should be understood that the regional distribution center servers 16 and the regional call center servers 13 and the integrated call center server 44 are connected not only to the Internet 4 but also to a mobile communication network, and to other dedicated networks. Under the control of the integrated call center server 44, it should also be understood that the data of all regional call center servers 13 and regional distribution center servers 16 are shared through real-time data exchange.

Goods received at the regional distribution centers are stored and stored in the product database of the POS system in the regional distribution center server 16, item number, product name, goods receipt price, supply price, quantity, and information required for product management. Under the control of the center server 16, the goods receipt / delivery inventory management is made. In addition, the goods management information of the regional distribution center server 16 is transmitted in real time to the main server 20 of the integrated shopping mall service device 2 is updated in the distribution center management DB (28j) under the control of the DB server 26. Under the control of the main server 20 is integrated management so that the logistics delivery in the regional distribution center in real time.

According to an embodiment of the present invention, the management terminal (corresponding to the input / output unit 22) of the main server 20 of the integrated shopping mall service device 2 and the management terminal 44a of the integrated call center server 44, the call center server for each region ( FIG. 12 and FIG. 13 for the on-off integrated member management category screen displayed on two monitors 210 and 212 independently connected to the management terminal 13a of FIG. 13 and the integrated call center management category screen for real-time delivery. It will be described in more detail with reference to.

FIG. 12 shows the on / off integrated member management category displayed on the main monitor 20 of the integrated shopping mall service device 2, the integrated call center server 44, and the first monitor 210 of the management terminal in the regional call center server 13; Main screen diagram

The first and second monitors 210 and 212, which are dual monitors, are provided in the management terminal or the counselor terminal connected to the management terminal a plurality of times, and the manager or the counselors are placed in front of the first and second monitors 210 ( The first monitor 210 of 212 may be used to integrally manage membership for the online member and the offline member, and use the second monitor 212 to request real-time delivery of the online member or the offline member. At the same time, the delivery support service can be provided with more accurate information with reference to the first monitor 210.

Referring to FIG. 12, the main screen 240 of the on / off integrated member management category displayed on the first monitor 210 is provided with an integrated search window field 242, and a display field 244 of a super management station and member countries by country. Is provided, the integrated credit card related information field 246 is provided. In the integrated credit card related information field 246, the integrated credit card member number and on / off integrated credit amount are displayed by the credit card service unit 39 under the control of the main server 20.

In addition, the main screen 240 of the on-off integrated member management category is provided with an on-offline member status information field 248. The on-offline member status information field 248 includes ON (online) member status, level (member grade), name, ID, recommender, contact, and OFF (offline) member status based on data stored in the member DB 28a. Display. The ON (online) member status and level (member class) are composed of a dual structure table in which levels are assigned for each member status. More specifically, in the double-structured table, the primary classification is divided into super administrators, branch offices, corporations, start-up merchants, dealerships, stores, general, and customers, and each of the classified members states has different levels. (1 ~ 6 ..) (Membership Level) is applied.

In addition, the main screen 240 of the on-off integrated member management category, the display window field 252 for displaying a message (text or / and image) input through the keyboard input window field 250 and the keyboard input window field 250 Configure

In addition, the main screen 240 of the on-off integrated member management category includes a transaction history information field 253 and a task execution field 254. The transaction history information field 253 displays today's transaction history and date and time, and the task execution field 254 displays business instructions (e-mail, SMS) and member information registration, modification, deletion, and real-time file transfer. The same run buttons are formed. Further, execution buttons such as payment, issuance of tax invoice, issuance of cash receipt, issuance of the use of integrated reserve is formed in the payment related field 256, and the delivery related information is displayed in the delivery related field 258. For example, the delivery-related field 258 displays the date of arrival of the delivery, the current application reception and the delivery status.

13 is a main screen of a call center integrated management category displayed on the main server 20 and the integrated call center server 44 of the integrated shopping mall service device 2 and the second monitor 212 of the computer terminal in the regional call center server 13. It is a block diagram.

Referring to FIG. 13, the main screen 260 of the call center integrated management category for real-time delivery displayed on the second monitor 212 includes an integrated search window field 262 and a call service type field 264. Is provided. The call service industry field 264 may be classified into, for example, an industry such as flower delivery, food, a supermarket, and various products.

In addition, the main screen 260 of the integrated call center management category includes a call caller information field 266 and a call caller number display field 268, and displays a call attendant information field when there is a corresponding call attendant. 270 is also provided. The call originator information field 266 is divided into non-member, member, and mutual columns, and information is displayed in a corresponding column in contrast to the member information stored in the member DB 28a. And the operator information display field 270 displays the name and telephone number of the operator based on the delivery operator information stored in the member DB (28a), and if the call service operator is the company, direct delivery, courier, quick Delivery methods such as service, cargo, air and shipping are also displayed.

In addition, the main screen 260 of the call center integrated management category is provided with a reserve and shipping information display field 272, the reserve and shipping information display field 272 includes an integrated reserve and a shipping fee column. The accumulated reserve and delivery charge information display field (272) shows the total accumulated amount of on / off integrated reserve of the member when the call originator is a member, and if the delivery charge of the call service is free, the free charge is displayed. If the delivery fee of the service is paid, the delivery fee amount is displayed and the payment amount of the call service use (purchase of goods, etc.) is also displayed.

In addition, the main screen 260 of the call center integrated management category includes a call service delivery service operator access number field 274, and the call service delivery service operator access number display field 274 includes a call center server through a mobile terminal 46. In (44), the total number of connected persons of the call service delivery service operator who connected wirelessly is displayed.

In addition, the main screen 260 of the integrated call center management category includes a location information display window field 276, and the location information display window field 276 includes GPS location information and an electronic map (MAP) under the control of the main server 20. ) Displays the call originator's location, the location of the performers, and the location of the offline store affiliated with an electronic map centered on the call originator's location. Are numbered and displayed.

In addition, the main screen 260 of the call center integrated management category includes a work instruction input window field 278 and a real time work dialog window 280. The work order input window field 278 is a window for inputting an instruction message to be delivered to a manager or an agent by a delivery work operator, and the real-time work dialog display field 280 is a message input through the work order input window field 278. Buttons for displaying a message received from the mobile terminal 46 and for attaching a banner or a transmission file are also included.

In addition, the main screen 260 of the integrated call center management category includes a transaction history information field 282 and a task execution field 284. The transaction details field 282 displays today's transaction details and date and time, and the task execution field 284 includes execution instructions such as business instructions (e-mail and SMS) and member information registration, modification, and deletion. Is formed. In the payment related field 286, execution buttons such as a payment, a tax invoice issuance, a cash receipt issuance, and a consolidated reserve use history issue are formed, and the delivery related information is displayed in the delivery related field 288. For example, the delivery related field 288 displays the date of arrival of the delivery, the current application reception and the delivery status.

On the other hand, among the servers 20, 44, 13, 12, the first among the dual monitors, that is, the first and second monitors 210, 212 provided in the management terminal 12a of the offline store affiliated server 12; The monitor 210 displays the main screen 240 of the on / off integrated member management category as shown in FIG. 12.

In addition, the second monitor 212 of the management terminal 12a of the offline store affiliated server 12 has a touch screen function, and the on-off integrated service main screen 290 for a store shown in FIG. 14 is displayed.

In the on-off integrated service main screen 290 for shops of the second monitor 212 illustrated in FIG. 14, various types of product information and categories of integrated call center connection industries provided to consumers are provided, and various types of product service applications are provided. And a payment window are provided.

Referring to FIG. 14, a configuration of the on-off integrated service main screen 290 for a shop will be described in more detail. The on-off integrated service main screen 290 is provided with an integrated search window field 292, a category field 294 for each industry, and has an industry-specific call service direct connection field 296 supporting direct connection of industry-specific call services. do. In addition, a sponsored link field 298 including a list of sponsored advertisements by industry is provided. The category categorization field 294 is formed by dividing the categories into a tree structure by primary, secondary, tertiary, etc. by industry, and the call service direct connection field 296 by industry is a category field by industry. In (296), specific sector items corresponding to the first category are classified and arranged into service types.

For example, the primary categories of call service direct connection field (296) by industry include delivery service items such as 'flower delivery, food delivery, supermarket delivery, various product delivery, franchises and shopping malls', and 'transportation service, finance, communication, insurance'. It can be divided into service sector items such as 'bank, internet' and service sector items by company such as IPTV, KT, LG, SK, and SK.

If the user selects a specific business category in the primary category, the specific businesses included in the secondary category are displayed. If the user displays the specific business category in the secondary category, the specific products in the third category are displayed.

Select the type of business, business type, and product items in order from the service industry within the call service direct connection field 296 for each business type and touch the order request, and the control unit 220 of the management terminal 12a uses the built-in automatic access program module. Thus, a call is formed through the communication interface 228 to be connected to the integrated call center server 44.

As described above, when the first and second monitors 210 and 212 are installed, the store owner and the consumer may view a monitor necessary for the user at the checkout counter of the offline store, and may perform mutual business or perform their own business. In addition, when the first and second monitors 210 and 212 are used, the shop owner may manage the members and the products in an integrated manner, and the consumer may use various information.

On the other hand, the mobile terminal 46 which communicates wirelessly with the integrated call center server 44 or the regional call center servers 13 for real-time delivery is mounted on the mobile vehicle for real-time delivery or has an operator of the mobile vehicle. The screen configuration of the dual LCD 230, 232 of the mobile terminal 46 will be described in more detail with reference to FIGS. 15 and 16.

FIG. 15 is a block diagram of the integrated messenger program main screen displayed on the first LCD 230 among the dual LCDs 230 and 232 of the mobile terminal 46. FIG. 16 is a dual LCD 230 of the mobile terminal 46. Referring to FIG. The call service location information navigation program main screen displayed on the second LCD 232 is shown.

Referring to FIG. 15, the integrated messenger program main screen 300 displayed on the first LCD 230 of the mobile terminal 46 includes a payment related category field 302 and files, actions, friends, settings, and help (messenger environment). Settings and Help) and the auxiliary window field 304 of friend search. In addition, a status display field 306 for displaying an online and offline status, a call service sector category field 310 for displaying a call service sector category, a sponsor link category field 312 and a friend list field 314 are included.

In addition, the integrated messenger program main screen 300 includes an on-line real-time delivery business instruction receiving window field 316, and the receiving window field 316 includes a closing service window closing button 317. In addition, an online real-time messenger chat window field 318 is provided, and a messenger window close button 319 is formed in the messenger chat window field 318. An online real-time messenger input window field 320 and an integrated messenger end button 322 are formed at the bottom of the online real-time messenger chat window field 318.

Referring to FIG. 16, the call service location information navigation program main screen 330 displayed on the second LCD 232 of the mobile terminal 46 includes the total users of the service performer and members (members, franchises, general members, and regular members). The total number of connected users display field 332 and the distance display field 334, which displays the distance between my location (worker's location) and the call originator when there is a call service work instruction, the fast route, recommended route, and directions Route category field 336.

In addition, a call applicant information field 340 for displaying a call service address and an outgoing telephone number of a call service applicant, a work order reception status display field 338 for displaying a work order reception status, GPS location information of a call originator and a delivery operator; And a location information display field 342 for displaying the electronic map together. A selection task performer information display field 344 is included at the bottom of the location information display field 342. When the performer touches (clicks) the performer location number in the display field 342, information (name, phone number, location address) of the performer is immediately popped up or displayed in the selected work performer information display field 344.

In the present invention, the online integrated shopping mall service device 2 performs online integrated shopping mall management under the control of the main server 20 and also communicates with the offline store (franchise) affiliated server to provide on-off goods and on-offline members. Integrated management For this purpose, the main server 20 controls interworking with the integrated call center server 44, the regional call center servers 13, and the offline store affiliated server 12 to perform real-time data exchange, and the integrated call center server 44 for each region. Control to communicate with the distribution center server 16 or the mobile terminal 46 of the operator.

Therefore, the users of the integrated call center server 44, the regional call center servers 13, the offline store affiliated server 12, and the mobile terminal 46 of the operator of the tasks are mutually organic using two monitors (or two LCDs). The integrated on-offline integrated member management service and the call center integrated management service for real-time delivery can be simultaneously provided.

Delivery call reception and work order

In addition to the integrated shopping mall members or offline store merchant members, as well as non-members to call the delivery orders for goods to the national representative phone of the on-off integrated system of the present invention (eg 15 **-1 ** 4), real-time delivery The call for the super administrator integrated call center server 44 and the local branch call center server 13 at the same time the call is received and stored in the storage medium. When the call is received by the super administrator integrated call center server 44 and delivered to the main server 20 of the online integrated shopping mall service device 2, the main server 20 recognizes this in the determination of step 400 of FIG. 17. Proceeding to step 402 of step 17, the call center management DB 28i in the integrated shopping mall service apparatus 2 records and stores the call information in the form of call information including a caller's number and an incoming time. In addition, the call received by the local branch call center server 13 simultaneously with the integrated call center server 44 is a call including the calling party number and the incoming time in the internal storage of the management terminal 13a in the local branch call center server 13. It is recorded and stored in the form of incoming information.

When the call is received by the local branch call center server 13, the call center agent of the local branch receives the call and makes a call with the call originator who requested the delivery order. In front of the plurality of call center agents in the local branch, the local call center server 13 Counselors are provided with dual monitors 210 and 212 of FIG. 9, which are connected to the management terminal 13a of FIG. 9 and the main screens of FIGS. 13 and 14 are displayed.

When a large number of calls are received, the call forwarding information corresponding to the call is sequentially delivered to the handset of the call center agents in the local branch and the corresponding agent terminal, and the agent is placed in front of the person through a call consultation with the caller who requested the delivery order. In the call center type field 264 of the main screen 260 of the call center integrated management category of FIG. 13 displayed on the second monitor 212 of the agent terminal, the caller requesting the delivery order requests the service item desired by the mouse or the keyboard. Select and input using an input device such as

When the agent selects and inputs a delivery service request item, the main server 20 of the integrated shopping mall service device 2 receiving the request through the web transmission displays the integrated management screen corresponding to the delivery service request item in step 404 of FIG. Activate and display. For example, if the caller's delivery service request is delivered to the main server 20, the web delivery information of flower delivery, the main server 20 is shown in FIG. 13 to the second monitor 212 of the dual monitor 210 (212) As shown in the following, the flower delivery call center integrated management main screen is activated and displayed.

In addition, the main server 20 determines whether the call originator is an integrated member through the information of the member DB 28a using the incoming call information including the call originator number stored in the call center management DB 28i in step 406 of FIG. 17. .

If the integrated member proceeds to step 408 of FIG. 17 using the member information of the member DB 28a, the incoming call information, and the reserve information of the credit card DB 28h, the member name, the call caller number and the reserve information received by phone call are used. The main screen 260 of the call center integrated management category is displayed. For example, if the call caller is a member and is an offline store affiliated member or corporate member, as shown in the example of FIG. 13, the call sender information field 266 displays the member's name in the member name, for example, 'Hong Gil-dong', The business name, for example, 'H flower delivery' is also displayed, and the call originator phone number display field 268 displays the received telephone number, that is, the call originator number '010 1234 1234'. However, if the call originator is a member but other online members other than merchant members or corporate members, the business name field is blank.

If the call originator is a non-member in the determination of step 406 of FIG. 17, the process proceeds to step 410 of FIG. 17, in which the name field of the call originator information field 266 is displayed as 'guest' and the call originator number display field 268 receives the received call. Number, that is, call originator number.

In addition, the main server 20 which selectively performs step 408 or step 410 of FIG. 17 moves to the call service delivery service performer access number field 274 in the main screen 260 of the call center integrated management category in step 412 of FIG. 17. The total number of connection personnel of the call service delivery service performer wirelessly connected to the integrated call center server 44 or the regional call center server 13 through the terminal 46 is displayed using the information of the call center management DB 28i.

In addition, the main server 20 is based on the call originator information and the performer location information in step 414 of FIG. 17 and centers the call originator location by using each vehicle navigation system (GPS) location information and an electronic map (MAP). Along with the electronic map, it displays the call originator location, the location of the performers, and the location of the off-line merchant.

At this time, the main server 20 displays the location of the call caller and the location of the offline store affiliated store, and assigns the numbers from the call originator to the adjacent order and displays them in the location information display window field 276. In addition, the main server 20 gives a different color depending on whether it is a task performer or a merchant, and also gives a different color depending on whether the delivery task performer is in a waiting state or performing a task. For example, the main server 20 is assigned a number on the background of the blue circle to the merchant location, as shown in Figure 13, the number of the yellow circle on the position of the performer of the standby state, the position of the performer in the work Numbered on red circle background. The affiliated store location-related information is updated in advance in the location management DB (28k) when registering the affiliated store, the status information of the performer is the main server through the communication between the mobile terminal 46 and the call center server 44, 13 of the performer Received at 20 and stored in the location management DB (28k), the main server 20 by using the information in the location management DB (28k) to display the status of the delivery service operator and whether the merchant in color.

The agent who is currently talking with the caller is connected with the call originator in the location information display window field 276 of the main screen 260 of the call center integrated management category of FIG. 13 displayed on the second monitor 212 of the agent terminal in front of him. When the number of the close performer is selected (clicked) by using an input device such as a mouse or a keyboard, the main server 20 recognizes the determination in step 416 of FIG. 17 and proceeds to step 418 of FIG. 17.

In step 418 of FIG. 17, the main server 20 displays information (name, phone number, location address) of the preliminary performer in a pop-up or bubble form in the main screen 260 of the integrated call center management category of FIG. 13. Activate a messenger function with the mobile terminal 46 of the selected preliminary task performer.

When the messenger function is activated, the agent may input the delivery work instruction through the keyboard input window 250 on the second monitor 212. When the delivery work instruction is input, the main server 20 may proceed to step 420 of FIG. 18. In addition, the information on the call originator and the location information of the delivery destination together with the delivery service instruction is wirelessly transmitted to the mobile terminal 46 of the preliminary service operator in the form of a short message. It is to be understood that the above-mentioned delivery instructions can also be made by voice call.

Accordingly, the on-line real-time delivery service display window 316 on the first LCD 230 of the mobile terminal 46 of the preliminary service operator displays the delivery service instruction content, call caller information and location information of the delivery destination in the form of a message. In addition, under the control of the control unit of the mobile terminal 46, a button for accepting or rejecting delivery is also displayed. On the other hand, on the second LCD 232 of the mobile terminal 46, if the operator is connected to the call service location information navigation, the call service location information navigation program screen 330 shown in FIG. 16 is displayed.

Therefore, the preliminary business operator can check the location of the call originator through the second LCD 232 through the map, and can confirm the delivery service instruction content, the call originator information and the location information of the delivery destination through the first LCD 230. Will be.

If the preliminary business operator clicks on the delivery acceptance button behind the message displayed on the online real-time delivery service display window 316 on the first LCD 230, the control unit of the mobile terminal 46 recognizes this and responds to the delivery acceptance button. The transmitted signal is transmitted to the integrated call center server 44 and the main server 20.

The main server 20 recognizes that the preliminary service operator accepts the delivery at step 422 of FIG. 18, and proceeds to step 424 of FIG. 18.

In operation 424 of FIG. 18, the main server 20 reads the work performer information from the member DB 28a and displays the work performer information in the work performer information display field 270 in the second monitor 212. The task performer information includes a task performer name and a telephone number, as shown in FIG. 13, and the task attendant information display field 270 includes a delivery method of a call service task performer (direct delivery, courier service, freight service, freight, aviation). , One of the shipping) is also displayed.

Thereafter, the main server 20 converts the estimated arrival time using the distance between the call originator and the delivery service performer in step 426 of FIG. 18 and delivers the estimated date and time to the delivery related field 288 on the second monitor 212. Display related information.

On the other hand, if the agent or the manager wants to guide the delivery service through the second monitor 212 and obtain specific information on the call originator or the performer, the call monitor or the performer is integrated using the first monitor 210. The search may be performed using the integrated search window field 242 of the main screen 240 of the on / off integrated member management category.

For example, as shown in FIG. 12, the member call can be searched for 'Hong Gil-dong' which is the name of the call originator in FIG. 13, and accordingly, the specific state of the call originator is on the first monitor 210 separately from the second monitor 212. All of them are displayed, and based on this information, the counselor or manager can provide a more suitable and accurate delivery guidance service.

Referring back to FIG. 18, after performing step 426 of FIG. 18 (such as an indication of the scheduled arrival time), the main server 20 proceeds to step 428 of FIG. 18 and the delivery request is completed to the call sender's mobile terminal. Notify in the form of a short message, but at the end of the short message to the caller to cancel the delivery service as necessary with a cancel button to notify.

Accordingly, the caller can check the short message including the completion of the delivery request and the estimated time of delivery received by the caller's mobile terminal through the caller's mobile terminal display window. 20 may be transmitted.

The main server 20 determines whether there is a delivery service cancellation reply in step 430 of FIG. 18, and if there is a delivery service cancellation reply, proceeds to step 432 of FIG. 18 to perform a cancellation process for the delivery service of the call originator. In addition, the mobile terminal 46 of the call originator and the service performer notifies that the delivery service is canceled in the form of a short message and ends the process.

If there is no delivery service cancellation reply in step 430 of FIG. 18, the main server 20 performs delivery service as it is, and in step 434 of FIG. 18, the delivery-related field 288 in the second monitor 212 is displayed. Mark on.

Logistics Supply to Offline Store Merchants

In the present invention, the off-line merchant can also receive the goods received in the distribution center using the off-line merchant server 12.

The administrator of the off-line merchant (franchise) franchise stores the second monitor 212 of the dual monitors, that is, the first and second monitors 210 and 212 provided in the management terminal 12a of the off-line merchant server 12. To request an order for a product.

For example, in the on-off integrated service main screen 290 of the second monitor 212, various product delivery items in the integrated call service field 296 may be touched and selected, and the desired products may be selected from the specific product items. You can make an order connection by touching the order connection call button that contains the product order. Accordingly, the order access call including the product order is received from the management terminal 12a of the offline store affiliate server 12 to the corresponding local branch call center server 13, and at the same time, the super administrator integrated call center server 44 is also received. . The order access call received at the integrated call center server 44 is transmitted to the main server 20 of the online integrated shopping mall service device 2, and the main server 20 calls the DB management center 28i in the integrated shopping mall service device 2. ) And store the call information in the form of call information including the calling party number and the incoming time. In addition, the call received by the local branch call center server 13 simultaneously with the integrated call center server 44 includes the calling party number and the incoming time in the internal storage of the management terminal 13a in the local branch call center server 13. It is recorded and stored in the form of called call information.

Call based on order access call information including a product order on the second monitor 212 of the dual monitor 210, 212 of the management terminal 13a connected to the local branch call center server 13 or the agent terminal connected thereto The main screen 260 of the call center integrated management category related to 'various products' in the service type field 264 is displayed. And if necessary, the call center agent of the local branch receives a call and can also call the call originator of the affiliated shop requesting delivery orders, and additional information can be entered through the main screen 260 of the integrated call center management category through the call. have.

When the agent of the local branch call center server 13 receives the call and completes the order reception, the product order document is sent to the local logistics center server 16 under the control of the main server 20 of the online integrated shopping mall service device 2. E-mail), and an order e-mail confirmation request short message is also sent to a registered mobile terminal under the control of the regional logistics center.

In addition, the work order is made to the mobile terminal of the delivery service provider located at the closest point of the regional distribution center, and the delivery service worker who receives the work order responds. If the courier accepts the work order, the delivery request is completed and the courier moves to the distribution center to handle the delivery of the goods. If the delivery operator does not accept the work order, it resends the work order to another waiting client delivery service.

Detailed description of the above-described delivery service instruction has been described in detail with reference to FIGS. 18 and 19, and thus detailed description thereof will be omitted.

By doing the above, even in the off-line merchant, it is possible to apply, pay and receive the desired products from the store from the adjacent distribution center.

As described above, the present invention can provide integrated management and service by interlocking and fusing an integrated system such as an online integrated shopping mall and an offline store, and enables real-time delivery.

In the above description of the present invention, specific embodiments have been described, but various modifications may be made without departing from the scope of the present invention. Therefore, the scope of the present invention should not be defined by the described embodiments, but should be determined by the equivalent of claims and claims.

The present invention can be used to integrate and operate online and offline stores connected to the Internet.

1 is a block diagram of an online integrated service apparatus according to an embodiment of the present invention;

2 is a detailed block diagram of the member DB 28a of FIG. 1;

3 is a detailed block diagram of the product DB 28b of FIG. 1;

4 is a detailed block diagram of the advertisement DB 28c of FIG.

5 is a detailed block diagram of the original visitor record DB 28d of FIG. 1;

6 is a detailed block diagram of the product entry and merchandise management server 30 of FIG.

Figure 7 is a pre-sale management grade state diagram in the pre-sale management unit 32 of Figure 1,

8 is a detailed block diagram of the revenue management unit 36 of FIG.

9 is a perspective view of a display device having dual monitors in input / output devices 22, 44a, 13a, and 12a of servers 20, 44, 13, and 12 according to an embodiment of the present invention;

10 is a block diagram of a terminal of an offline store affiliated server 12 having a dual monitor;

11 is an example of a mobile terminal 46 having a dual LCD 230, 232 and wireless communication with the integrated call center server 44 or regional call center servers 13 for real-time delivery,

FIG. 12 shows the on / off integrated member management category displayed on the main monitor 20 of the integrated shopping mall service device 2, the integrated call center server 44, and the first monitor 210 of the management terminal in the regional call center server 13; Main screen diagram,

FIG. 13 shows the main of the call center integrated management category displayed on the main server 20 and the integrated call center server 44 of the integrated shopping mall service device 2 and the second monitor 212 of the management terminal in the regional call center server 13. Screen Layout,

14 is a block diagram of a main store on-off integrated service main screen displayed on the second monitor 212 in the management terminal 12a of the offline store affiliated server 12;

15 is a configuration diagram of the main screen of the integrated messenger program displayed on the first LCD 230 among the dual LCDs 230 and 232 of the mobile terminal 46;

16 is a configuration diagram of a main screen of a call service location information navigation program displayed on a second LCD 232 among dual LCDs 230 and 232 of a mobile terminal 46;

17 and 18 are delivery instruction and performance control flow chart according to an embodiment of the present invention.

Claims (14)

In the shopping mall management server which is connected to the computer terminals through the Internet and has a product supply mall management unit, a retail mall management unit and a wholesale mall management unit, the product supply mall management unit and the retail mall management unit are controlled by the product supply mall management unit under the control of the main server. Retail mall management and wholesale mall management through the wholesale mall management unit, wherein the product supplier mall, retail mall, wholesale malls are managed as a plurality of sub-domains linked to the main domain of the integrated shopping mall An online integrated service system having a service device, An integrated call center server, local call center servers and offline store affiliated servers connected to the main server through the Internet and sharing data through data exchange under the control of the main server; A corresponding management terminal connected to the integrated call center server, regional call center servers, and off-line merchant server, each having a monitor unit having a first monitor and a second monitor that are dual monitors capable of displaying independent screens; And a mobile terminal of a task performer having a first and second display unit and a memory storing an integrated messenger program and a call service location information navigation program in the mobile terminal under wireless communication with a call center server under the control of the main server. And a module for displaying an on-off integrated member management category screen by driving an on-off integrated member management program on the first monitor of each terminal of the integrated call center server, regional call center servers and offline store affiliated servers. And a module for displaying an integrated call center management category screen for real-time delivery by running an integrated call center management program on the second monitor of each terminal of the call center server and the regional call center servers, and on the second monitor of the offline store affiliated server servers. It is provided with a module for displaying the on-off integrated service main screen for the store for the product order connection by running the on-off integrated service program for the store, And a module for displaying an integrated messenger program main screen in which a message is communicated with a terminal of an integrated call center server or a regional call center server by a control unit of the mobile terminal, and a call service is provided on the second display unit of the mobile terminal. On-line member and call center integrated management device using a dual monitor, characterized in that it comprises a module for displaying the location information navigation program main screen. The on-off integrated member management category screen displayed on the first monitor of the monitor unit of each terminal of the integrated call center server, regional call center servers, and offline store affiliated servers includes: an integrated search window field and an integrated credit card; A related information field, an on-offline member status information field, a keyboard input window field, a display window field for displaying a message input through the keyboard input window field, a transaction history information field including today's transaction history, It includes a task execution field in which execution buttons including instructions, member information registration, modification, deletion, and real time file transmission are formed, a payment related field in which payment related buttons are formed, and a delivery related field for displaying information related to delivery. On-line and off-line member and call center integrated management device using a dual monitor. According to claim 2, The on-offline member status information field is an online member status, level (member class), name, ID, recommender, contact information displayed by using the member information stored in the member database in the online integrated shopping mall service device, respectively On-line and off-line member and call center integrated management device using a dual monitor, characterized by having the display information of the offline member status. The integrated call center management category screen displayed on the second monitor of the dual monitor in each terminal of the integrated call center server and the regional call center servers is capable of being delivered to an integrated search box field and a call service. Call service industry-specific fields including the service sector and products, a call originator information field for displaying call originator information when a call is received, a call originator number display field for displaying a call originator number when a call is received, and a delivery operator Total number of users of the call service delivery service operator who wirelessly connected to the call center server through the mobile terminal, and the information field of the service provider information for displaying the information of the field, the reserve and delivery information display field for displaying the reserve and delivery information Call service delivery service operator number of connection display field for displaying the number, The location information display window field for displaying the call originator location, the location of the performers, and the location of the offline store affiliated with the electronic map centered on the call originator location using GPS location information and the electronic map (MAP) (B) a work instruction input window field for inputting an instruction message to be delivered to a delivery operator by a counselor; a real time task dialog display field for displaying a message input through the work instruction input window field or a message received from the mobile terminal; , Transaction history information field including today's transaction history, a task execution field including an execution button including work instruction and member information registration, modification, deletion, and real-time file transmission, a payment related field including payment related buttons, and delivery Dual mode comprising a delivery-related fields for displaying information related to the Online and offline members and call center integrated management system using the emitter. The dual call monitor according to claim 4, wherein the call originator information field has a non-member, a member, and a mutual column for displaying each piece of information in comparison with the member information stored in the member database in the online integrated shopping mall service device. Online and offline member and call center integrated management device. 5. The method of claim 4, wherein the integrated call center server and the local call center servers are provided in respective terminals, and under the control of the main server, the location of the performers and the location of off-line merchants are displayed in the location information display window field and the location of the call originator. On-line and off-line member and call center integrated management device using a dual monitor, characterized in that it includes a module to display by assigning the number in the order of adjoining from the adjacent order, and to assign and display different colors according to the status of the work or the merchant. The method of claim 1, A regional distribution center server connected to the main server through the Internet and transmitting regional product management information of the regional distribution center to the main server under the control of an integrated call center server connected to the main server; On-line and off-line member and call center integrated management using a dual monitor is provided in the on-line integrated shopping mall service device and further comprising a distribution center management database for storing and managing the distribution center product management information for each region under the control of the main server. Device. According to claim 1 or claim 7, wherein the second monitor of the merchant store server server has a touch screen pad for accessing the product order, the various types of product information provided to the consumer and the integrated call center access industry category and the various types of On-line and off-line member and call center integrated management device using a dual monitor characterized in that it comprises a module for displaying on the second monitor the main screen for on-off integrated service provided with the product service application and payment window. The method of claim 8, wherein the on-off integrated service main screen for a store comprises: an integrated search window field, a category field for each type of industry, an industry, and a product by dividing a category into a plurality of tree structures for each industry type, and a majority difference On-line members using the dual monitor, characterized in that the specific industry items corresponding to the first category of the category is divided into service types to form an array and include a call service direct connection field for each industry supporting direct connection of call services by industry. And call center integrated management device. The mobile terminal of claim 1, wherein the first display unit of the mobile terminal has a touch screen pad, and the integrated messenger program main screen displayed on the first display unit includes a payment related category field and a status display field for displaying online and offline states. And, a category field of a call service industry displaying a category of a call service industry, an online real-time delivery instruction field including a delivery service close button field, a messenger dialog field including a messenger window close button, and an online real time messenger. On-line and off-line member and call center integrated management device using a dual monitor, characterized in that it comprises an input window field. The mobile terminal of claim 1 or 10, wherein the second display unit of the mobile terminal has a touch screen pad, and the main screen of the call service location information navigation program displayed on the second display unit includes a service performer and a member (a merchant, a franchise, Total number of connected users and the distance display field to display my location (operator's location) and distance of call originator when there is a call service work instruction, fast route, recommended route A route category field for providing directions, a call applicant information field for displaying a call service caller address and an outgoing telephone number, a work order reception status field for displaying a work order reception status, a call originator and a delivery service. Displays the location information display field which displays the GPS location information of the attendant together with the electronic map and the information of the selected delivery service attendant. Select duties attendant information displayed on-field and off-line members call center integrated management system using a dual monitor that is characterized by comprising a. In the shopping mall management server which is connected to the computer terminals through the Internet and has a product supply mall management unit, a retail mall management unit and a wholesale mall management unit, the product supply mall management unit and the retail mall management unit are controlled by the product supply mall management unit under the control of the main server. Retail mall management and wholesale mall management through the wholesale mall management unit, wherein the product supplier mall, retail mall, wholesale malls are managed as a plurality of sub-domains linked to the main domain of the integrated shopping mall In the on-line member and call center integrated management method using the dual monitor in the online integrated service system having a service device, An integrated call center server is connected to the main server, local call center servers and offline store merchant servers are connected through the Internet, and share data through data exchange under the control of the main server, and the integrated call center server and regional call center servers and offline stores The monitoring unit of the corresponding management terminal connected to each of the affiliated server server provides a construction environment consisting of the first and second monitors, which are dual monitors capable of displaying independent screens; As the call of the delivery service request is received through the integrated call center server or the regional call center servers and is delivered to the main server, the main server stores the call forwarding information including the call originator number in an internal database, and the integrated call center server or regional call center server. Displaying the corresponding service request industry main screen in the main screen of the call center integrated management category through the second monitor in the dual monitor of the integrated call center server, regional call center server and the main server according to the delivery service request item input from the terminal connected to the terminal; , The main server determines whether the call caller is an integrated member by using the call originator number, and obtains call caller related information corresponding to the integrated member based on the member database and simultaneously displays the corresponding call request information in the corresponding service request industry main screen. and, Displays the total number of delivery service performers in the service request industry main screen being displayed through the mobile terminals of the delivery service performers currently connected to the main server, and based on the caller information requested for the delivery service and the location information of the delivery service performer. By using the vehicle navigation system location information and the electronic map, the corresponding service request type that is being displayed by assigning the electronic map and call caller's location, the location of the performers, and the location of the offline store affiliated with the number with the call caller's location as the center The simultaneous display in the main screen, As there is a number selection for the preliminary task performer position on the main screen through the input / output unit of the terminal, the main server activates the messenger function and the caller information and the delivery service to the mobile terminal of the preliminary task performer selected through the activated messenger function. Sending the content, If there is a delivery service response from the mobile terminal of the selected preliminary service operator, the main server displays the service performer information in the corresponding service request industry main screen being displayed, and at the same time, the estimated time of arrival using the distance between the call originator and the delivery service performer. And converting the delivery related information including the scheduled arrival date into the corresponding service request industry main screen; After displaying the delivery-related information, the main server is an on-offline member and call center integrated management method using a dual monitor, characterized in that the delivery request completion and delivery estimated time to the call sender in the form of a short message. The on-line member using the dual monitor according to claim 12, wherein different colors are assigned according to the number of the performers and the location of the off-line merchants and the work performance status or the affiliated store. And integrated call center management. delete

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