KR100893689B1 - A method and system for providing telephone number information service using SMS - Google Patents

Abstract

Currently, the telephone number guide service provided to the user is provided in the form of receiving a telephone number guide service through a phone call and a guide or a voice response system or interworking with an automatic answering system. System and method for guiding a telephone number using

The present invention uses a text number / call device (for example, a mobile terminal) to enter the information that the user wants to be informed and then send a text to a specific number (for example, # 114), the database for the text message sent Search and receive a text message about the phone number search results, or if there is no database search results, the receptionist to look up the phone number and send it as a text message.

Phone number database, knowledge base, short text service, SMS, phone number guide

Description

Telephone number guidance system by text service and method thereof {A method and system for providing telephone number information service using SMS}

1 is an overall system configuration diagram

2 is a flowchart illustrating processing of a receiver of a character receiver unit;

3 is a flowchart example of an automatic service process

4 is an example flowchart of a manual service process

5 is an example flowchart of a manual service process

6 is a flowchart example of a manual service process

In the current phone number guide system, the user dials 114 directly, and the attendant receives the user's call, listens directly to the user's inquiries, searches the phone number database, and sends the search results to the user through the automatic voice guidance system. It is in the form of notification. Accordingly, the user follows the procedure of having to take down the guided phone number and memorizing or remembering and ending the voice call with the guide, and then calling the desired place again.

As another method, you can think of a service that automatically connects to the information searched at the same time as the guide's phone number, but in this case, the phone number inquired by the user can only be provided in the above-described form.

In addition, the service is not available so far, but it is also possible to transmit a phone number searched by text message and voice message to the user.

The biggest problem in the conventional method is the facility investment cost that is administered to the telephone line for the telephone number guidance. If a sufficient line is not secured because the user occupies one line for a certain time through the call connection, The call will not be made well from the user's point of view, and the service provider's point of view has a structural problem that can not only spend a lot of money, such as line rental costs, guide labor costs.

In the present invention, it is possible to look up the phone number information using only the text service, not the voice guidance, thereby lowering the line occupancy according to the voice guidance, and the phone number guide system by the text service capable of more accurate phone number guidance and It aims to provide the method. .

Telephone number guide system for achieving the object of the present invention, as shown in Figure 1,
A text number / caller 1 for receiving a text message including a phone number query text from a user terminal and transmitting a search result to the user terminal;
A text analysis engine (2) capable of analyzing a user's query text using a knowledge base;
A phone number search unit (3) for searching a phone number database based on the analysis result;
A work distribution unit 4 for automatically distributing the query text to the receptionist terminal when the user's query or analysis fails;
The receptionist displays the query text to be manually processed on the screen, requests the text number / calling unit 1 to send the result retrieved by the receptionist to the user terminal by text message or assigns a session ID. A receptionist terminal 5 for requesting and receiving the distribution unit 4;
An administrator terminal 6 for managing the processing result and whether the system is operating;
When the text message / caller 1 receives the text message to the telephone number to which the Session ID is added, the job distribution unit 4 transmits the query text to the receptionist terminal 5 requesting the Session ID. And
The receptionist terminal 5 responds to the search result in a text message to the user terminal using the telephone number to which the Session ID is added as a calling number.
The knowledge-based database is characterized in that can receive and store the query form from the guide terminal (5).
In addition, the telephone number guide method by the text service of the present invention
Receiving, by the number / caller 1 of the text message including the telephone number query text from the user terminal;
Analyzing the query character of the user in the character analysis engine 2;
Searching the telephone number database by the analyzed query text in the telephone number searching unit (3);
Transmitting the searched phone number to the user terminal by the text number / caller 1 when the text analysis engine 2 and the phone number search unit 3 succeed in the analysis and search;
Distributing the query text to the receptionist terminal (5) by the work distribution unit (4) when the analysis or search fails in the text analysis engine (2) or the telephone number search unit (3);
Requesting a search to the telephone number search unit 3 for the query text by inputting the query text in the receptionist terminal 5;
When the telephone number search for the inquiry text is successful in the receptionist terminal 5, the character number / caller 1 transmitting the searched telephone number to the user terminal in the form of a text message;
If the telephone number search for the query text is successful in the guide terminal 5, receiving the form of the query text from the guide terminal 5 and registering it in the knowledge base database;
If the phone number search for the query text in the receptionist terminal 5 fails, request a Session ID to the work distribution unit 4 receives it from the receptionist terminal 5, the number of characters / caller (1) Transmitting a search failure message to a user terminal using a telephone number including a Session ID as a calling number;
Receiving a text message to the telephone number including the Session ID, and sending / receiving the text message to the receptionist terminal 5 for which the work distribution unit 4 requests the Session ID;

Characterized in that the made up.
Each of the above components may be configured independently of each other as needed to cope with the amount of traffic or system failure, or may be integrated into one system.

Looking at the function of each component in detail, the character number / caller (1) is a part for receiving the telephone number query text received from the user terminal via the communication network and sending out a response message to the user. When the number of characters / caller 1 receives a text message including a query message from the user, it assigns a unique message ID to all received characters and converts the received message into a common message format for managing the received message internally. Passing to the text parsing engine 2 is a basic function and includes a session ID (eg XXXXX, where XXXXX is any number) after the representative number (eg # 114) (eg , # 114XXXXX) transmits to the job distribution unit 4. The format of the common message generated by the number / calling unit 1 is an internal format used in the telephone number guide system of the present invention. The message type, message ID, caller's telephone number, message content, reception time, Session ID, It includes the information of the guide, so that it can be used as the session information when the message is divided and the manual service of the guide. Here, the automatic service means a service in which the result is automatically transmitted to the user through the text analysis engine 2 and the telephone number search unit 3, and the manual service refers to the text analysis engine for the user inquiries. (2) Or if the automatic analysis or search through the phone number search unit (3) fails, the user's inquiry information is delivered to the receptionist terminal (5) through the work distribution unit (4), the operator manually by phone number It means a service that searches the search unit 3 and transmits the search result to the user terminal by text message.

Session ID is automatically assigned by the work distribution unit 4 in the case of manual service. The message processing flow at the receiving part of the character number / sending part 1 is shown in FIG. When receiving the user's query text message, it analyzes whether the called number is a representative number (eg, # 114) for the telephone number query, and if it is a representative number (eg: # 114), the internal message format mentioned above. After generating the transmission to the character analysis engine (2) and attempts an automatic character service. If the called number of the user query text message is the representative number + SessionID (eg, # 114XXXXX), it is determined as a continuous manual text service message between the user and the receptionist, and the user query message is transmitted to the job distribution unit 4. Assigned guides can use the telephone number inquiry service in the form of question and answer through a short message with the user through a text message. At this time, the consecutive number after the representative number becomes the Session ID assigned by the system, and the information used by the guide who was consulting with the user can continue to be in charge of the service. In addition, the receiver of the number of characters / caller (1) may have a function to protect personal information by encrypting the telephone number of the user terminal so that it can not be recognized at all in the internal system, wherein the number of characters / caller (1) In response, the sender releases the encrypted phone number of the user terminal and sends a text message to the user terminal.

The character analysis engine 2 has a function of analyzing a query character that is requested to be analyzed by the receiver of the number / caller 1 and extracting keywords that can be searched. The character analysis engine 2 uses an artificial intelligence search engine using a knowledge-based database that is currently used a lot, and basically has the following functions.

1. Each inquiry message is extracted in syllable units.

2. Select the syllable that can be used as location information in each extracted syllable.

3. Select the syllable that can be used as industry information in each extracted syllable.

4. A syllable that can be used as a final query or business name in each extracted syllable

   Select.

5. In case of trade name entered in English name, apply some variations of spelling.

   Create an infantry. (E.g., Mechinnikov, Matchnik, Matznik, etc.)

6. Obtain a word base that can select and process common terms

   Extracts words that may be present (e.g. midnight snack, alcohol, hospital, obstetrics and gynecology).

   Etc.) Through this, it is possible to provide a representative number search service by industry.

7. In case of manual service by guide, it is equipped with the function to register the query phrase input by guide in online knowledge base for future query and search.

delete

As described above, local information and mutual information to be searched through syllable extraction or combination are determined and transmitted to the telephone number search unit. When the response message from the telephone number search unit 3 is normally completed, the request is sent to the sender of the number / caller 1 and the service is terminated after the sender sends it. 3)

The telephone number search unit 3 searches the telephone number database using the received search request message. The telephone number database may be managed by itself or may use a telephone number database that is being used. The result received after the telephone number search request is equally assigned to the message ID received from the text parsing engine 2 and is then transmitted to the text parsing engine as a response message.

If keyword extraction fails in the character analysis engine 2 or normal inquiry fails in the telephone number retrieval unit 3, the query character of the user is transmitted to the job distribution unit 4 as shown in FIG. In (4), the receptionist terminal 5 requests manual processing. The receptionist looks at the inquiry and searches the phone number and sends the search result to the user as a text message. In addition, the user query form is registered in the knowledge-based database so that it can be used as a reference when analyzing user text contents.

The work distribution unit 4 appropriately distributes the manual processing message requested from the text analysis engine 2 to the guide terminal 5, and has a function of exchanging text messages between the user and the guide. will be. In the case of manual processing by the receptionist, the receptionist judges the contents of the user's text in the same way as the current method, so that the operator can search the telephone number DB. do. However, for the query contents of the user who cannot be searched by the guide, as shown in FIG. 5, two cases may be attempted to proceed with the service. First, in case 1, the user fails to send a new phone number query text message by sending a search failure text as a response message and specifies a usage example. A text message is sent to the user, and the same guide enables a continuous conversation with the user through a text message. To this end, the guide requests the work distribution unit 4 to assign a unique virtual channel number in the system called Session ID through the guide terminal 5. The work distribution unit 4 assigns a new Session ID in response to a request from the guide terminal 5, and user terminal information mapped to the Session ID in its management data area, guide terminal information, session creation time, and the like. Make a note of it. When the coordinator terminal 5 sends the inquiry text, the representative number is automatically added to the caller's telephone number by sending the representative number + SessionID information (for example, # 11411111), and the user who receives the message replies, which is a general function of the user terminal. By sending a response message directly to the query of the guide through the sender to maintain a session between the user and the guide as shown in Figure 6 so that the text message service is carried out in a conversational form, this process may be repeated several times if necessary will be. The Session ID assigned by the system may be destroyed by the reception request message when the service is terminated by the guide, or may be automatically expired after a certain time defined by the system. The last used Session ID time is updated based on the number of times received / received for the corresponding session by the character / caller 1.

The receptionist terminal 5 is for manual service, and the user's inquiry text is displayed in the form of a PC or inquiry terminal, and is basically equipped with a phone number DB search screen and a text input window for sending search results. It consists of the functions required by the receptionist terminal, such as status and briefly set away. The receptionist terminal 5 may be assigned a Session ID from the work distribution unit if necessary, and may provide a service for sending and receiving text messages in a conversation form between the user and the receptionist. It can also forcibly terminate the Session in preparation for the malicious user. After completing the manual service, the text form requested by the user is registered in the text analysis engine again to prepare for another user's request in the future.

The manager terminal 6 is capable of monitoring message processing statistics management or the manual handling of guides. The manager terminal 6 manages all the guide terminals (such as control functions such as activating or resting processing). It also has the ability to forcefully terminate the Session assigned to the guide.

The search result for the user's query text is finally sent to the user terminal through the sender of the number of characters / caller 1, and the sender may differentiate billing according to the type of message transmitted and also process the message call statistics. It can be used for future usage analysis.

The present invention allows the user to send a phone number query in a text message and receive the response as a text message, and to transmit / receive it through a simple text message rather than a carrier voice call channel, thereby reducing the load on the communication network and providing a phone number. Information companies do not need to lease a large number of telephone lines, which can reduce the amount of money invested in facility investments. As a result, the cost of the service is continuously reduced, and the user is provided with the opportunity to obtain information in various ways suitable for the age of text messages, and the telephone number guide service is provided at a lower price than now by minimizing the network fee. Receive and socially number Since my services using text messages that cost as much as a note that investment in guidance services companies can increase number can be provided the opportunity to create a business can expect the effect of the employment effects and other forms.

Claims (2)

A text number / caller 1 for receiving a text message including a phone number query text from a user terminal and transmitting a search result to the user terminal; A text analysis engine (2) capable of analyzing a user's query text using a knowledge base; A phone number search unit (3) for searching a phone number database based on the analysis result; A work distribution unit 4 for automatically distributing the query text to the receptionist terminal when the user's query or analysis fails; The receptionist displays the query text to be manually processed on the screen, requests the text number / calling unit 1 to send the result retrieved by the receptionist to the user terminal by text message or assigns a session ID. A receptionist terminal 5 for requesting and receiving the distribution unit 4; An administrator terminal 6 for managing the processing result and whether the system is operating;  When the text message / caller 1 receives the text message to the telephone number to which the Session ID is added, the job distribution unit 4 transmits the query text to the receptionist terminal 5 requesting the Session ID. And The receptionist terminal 5 responds to the search result in a text message to the user terminal using the telephone number to which the Session ID is added as a calling number. The knowledge-based database is a telephone number guide system by a text service, characterized in that can receive and store the query form from the receptionist terminal (5). Receiving, by the number / caller 1 of the text message including the telephone number query text from the user terminal; Analyzing the query character of the user in the character analysis engine 2; Searching the telephone number database by the analyzed query text in the telephone number searching unit (3); Transmitting the searched phone number to the user terminal by the text number / caller 1 when the text analysis engine 2 and the phone number search unit 3 succeed in the analysis and search; Distributing the query text to the receptionist terminal (5) by the work distribution unit (4) when the analysis or search fails in the text analysis engine (2) or the telephone number search unit (3); Requesting a search to the telephone number search unit 3 for the query text by inputting the query text in the receptionist terminal 5; When the telephone number search for the inquiry text is successful in the receptionist terminal 5, the character number / caller 1 transmitting the searched telephone number to the user terminal in the form of a text message; If the telephone number search for the query text is successful in the guide terminal 5, receiving the form of the query text from the guide terminal 5 and registering it in the knowledge base database; If the phone number search for the query text in the receptionist terminal 5 fails, request a Session ID to the work distribution unit 4 receives it from the receptionist terminal 5, the number of characters / caller (1) Transmitting a search failure message to a user terminal using a telephone number including a Session ID as a calling number; Receiving a text message to the telephone number including the Session ID, and sending / receiving the text message to the receptionist terminal 5 for which the work distribution unit 4 requests the Session ID; Telephone number guide method by a text service, characterized in that made.

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