KR100839919B1 - A system and method for providing real-time voice imformation based on an sms-ivr system - Google Patents

Abstract

The present invention relates to a Short Message Service (SMS) -Interactive Voice Response (IVR) interworking information providing system capable of providing voice information to a customer in real time using a short message service (SMS). More specifically, the present invention provides a short message service server and a content control server for storing update information of voice content according to the present invention in providing various types of content providers with predetermined information specified by a mobile communication customer. The Contents Control Server (CCS) and the IVR server interwork to transmit the update of the specific content specified by the customer to the mobile communication terminal of the customer in the form of a short message through the SMS server, and the customer checks the short message to read the content. The present invention relates to a system and a method for allowing a user to listen to predetermined content by accessing an IVR server through a callback number if desired.

Voice information, short message, SMS, callback number, mobile communication terminal

Description

System and method for providing real-time voice information using SMMS-IBRE system {A SYSTEM AND METHOD FOR PROVIDING REAL-TIME VOICE IMFORMATION BASED ON AN SMS-IVR SYSTEM}

1 is a system configuration diagram showing the configuration of the SMS-IVR interworking voice information providing system according to the present invention.

2 is a flowchart illustrating an operation flow of an SMS-IVR interworking voice information providing system according to the present invention.

The present invention provides a short message service (SMS) -IVR (Interactive SMS) capable of providing predetermined voice information to a customer by using a short message service (SMS) for transmitting a short message regarding voice information to be provided to a mobile communication customer in real time. Voice Response) relates to a system and method for providing interworking voice information. More specifically, the present invention provides a short message service (SMS) server, content for storing update information of voice content according to the present invention, in which various content providers provide predetermined information specified by a mobile communication customer to the customer. The Contents Control Server (CCS) and the IVR server interoperate with each other to transmit an update of specific content designated by the customer to the mobile communication terminal of the customer through the SMS server, and the customer checks this to read the updated content. The present invention relates to a system capable of listening to predetermined content by connecting to the IVR server through a predetermined access (callback) number.

The companies that provide voice information service with ARS (Automatic Response System), represented by the conventional 700 service, do not have a means to inform the user about the type of content content provided by the user or the update of the provided content. There is a problem. Since the ARS has no means of notifying the user of the provided content, the ARS has a limitation in that it can only transmit a phone number that can be accessed by each company's ARS to the user's mobile communication terminal.

In order to solve the problems of the conventional ARS, a system has been devised in which an automatic response system and a short message service system interwork with each other to provide a service. In Korean Patent Laid-Open Publication No. 1999-78528, such an automatic answering system and a short message service system operate in conjunction with each other, so that contents of contents provided by a predetermined answering system (ARS) can be transmitted to a user's mobile communication terminal. A system is disclosed in which it is notified in the form of a short message and a user can receive it and access the answering machine to obtain desired information.

However, even in a system in which the short message service system and the ARS are interoperable, there is no means for the user to specify the content that the user wants to listen to. It is inconvenient to search the desired information DB through (key navigation), and this increases the communication cost and, as a result, the number of users who can access the system is reduced due to the limitation of the capacity of the system. There is a problem that it is difficult to provide a prompt voice information service.

The present invention has been made to solve the problems of the content providing system using the conventional mobile communication, reducing the unnecessary cost and time consumption in providing the content required by the customer in real time, the content desired by the customer The purpose is to provide a system that can only listen to the content of the desired.

In addition, an object of the present invention is to provide a system that can prevent the risk that the personal information of the customer stored in the content providing side is leaked through a predetermined additional system in providing the voice information.

Voice information providing system using SMS-IVR according to the present invention includes a content control server (Content Control Server; CCS) for collecting the content specified by the customer from one or more content providers, and distribute and adjust it by content code; When the content is collected, a short message service for transmitting a short message about the collected content together with a access (callback) number for listening to the content code and the predetermined voice information to the customer (Short Message Service). ) server; And an IVR (Interactive Voice Response) for storing the contents distributed by each content code as a voice file, and retrieving the stored voice file according to the content code to output to the customer when the customer accesses through the access number. A server may be included.

In addition, the voice information providing method using the SMS-IVR according to the present invention comprises the steps of collecting the content specified by the customer from one or more content providers; distributing and adjusting the collected content for each content code; If the content is collected, sending a short message about the collected content to the customer along with a access (callback) number for listening to the content code and the predetermined voice information; And storing the contents distributed by the content codes as a voice file, and outputting the voice file to the customer according to the content code transmitted together when the customer accesses through the access number. It features.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 illustrates a configuration of a voice information providing system using an SMS-IVR system according to the present invention.

The content control server (CCS) collects the customer's information and requests the short message service to be sent to the short message service (SMS) server, and notifies the IVR server of the update of such content when the content is updated.

The customer may be provided with a predetermined number of contents within the range allowed by the system, and may designate the contents (eg, stock information, sports competition information, university pass information, etc.) that the user wishes to receive. The designation of the content is performed in a system provided on the content provider side, and the customer can designate or change the desired content code by accessing the system through a web or a wired or wireless telephone network. Representative content codes include stock code, sports code, college pass code. The basic information of the customer is shared between the content provider side and the content providing server CCS. The basic information of the customer is composed of the customer's mobile terminal number, the content code to be provided by the customer. The basic information is stored and managed in a database provided on the content provider side. In addition to the basic information, detailed information of the customer (customer's name, address, age, occupation, mail address, etc.) may also be stored in the database. In this case, the information of the customer shared between the content provider (CP) and the content providing server (CCS) is limited to the basic information, which means that the customer's information is different from the customer's intention when operating the voice information providing system according to the present invention. This is to reduce the risk of unauthorized leakage. In this case, the sharing of the basic customer information means that all the customer information is stored only in the content provider and operates to provide the basic customer information only when the content providing server (CCS) requests the basic customer information.

The Contents Editor, which edits the content corresponding to the various content codes specified by the customer, is responsible for editing the content and providing it to the content provider. You can do this with The content editor processes the content provided from the content provider into a voice and registers it in the content control server (CCS), and the customer can access the IVR system to listen to the processed voice information. In this case, the content editor can process predetermined text information into voice information by using text to speech (TTS) means. The content editor may be the same or separate entity as the content provider.

When a content editor registers content with a content control server (CCS), a CCS daemon, which is a server application running on the content control server, transmits a content update message to the IVR server. The IVR server receiving the content update message receives the updated content from the content control server (CCS). The content provider CP transmits basic information (customer's mobile terminal number and content code) of the customer who receives the content to the content control server CCS, and the content control server CCS receives the basic information of the customer. And a short message service request message to the short message service (SMS) server together with customer information such as an access number for access to the IVR server. The SMS server updates the content to be sent to the customer by using the customer information (the customer's mobile terminal number, the content code provided to the customer, the customer's access number, etc.) provided from the content control server (CCS). Send SMS messages to the database server at the same time as sending a short message regarding the content code, the content code to be provided by the customer, and the access number to be accessed by the customer. According to another embodiment of the present invention, sending a short message to the customer is not only when the content is created as described above, but also when the content provider wants to deliver predetermined information to the customer by the request of the content provider. Can be performed. In this case, the CP server of the content provider side transmits a short message service request message to the short message service (SMS) server together with the customer information such as the basic information of the customer and the access number for accessing the IVR server, and the short message service. The server operates to receive this and send a short message to the customer. This may be useful when a content provider wants to deliver specific information to a customer in real time even without updating of specific content.

If the customer wants to listen to the content after receiving the short message, they can press the call button. It automatically connects to the IVR server via the access number (callback number) sent to the short message.

The IVR server allows the client's access if the customer's basic information (customer's mobile terminal number, content code, etc.) received together when the client accesses the IVR server is stored in a database connected to the IVR server system.

At the same time, the IVR server sends a search message to the database to confirm whether there is content corresponding to the content code requested by the customer, and if the content corresponding to the content code exists in the database, information about the corresponding content ( Voice file name) to search for the customer voice information. In this case, the IVR server records the call log for the voice information spoken to the customer and stores it as billing data.

As an embodiment of the voice information providing system using the SMS-IVR system according to the present invention shown in Figure 1, the operation of the system for providing the stock information by voice in detail.

The content editor edits the stock information content and stores it in the content control server (CCS). When the stock information content is stored in the content control server, the CCS Daemon sends a content update message to the IVR server. The IVR server receiving the content update message simultaneously receives the stock information content from the content control server (CCS). The content control server CCS also stores the updated information about the updated content in the database. When the content update is completed, the content control server CCS transmits a message to the content provider CP requesting basic information about a customer to receive the corresponding content. The content provider delivers basic information of the customer who is to receive the content to the content control server (CCS). The Content Control Server (CCS), which has received the basic information of the customer to receive the content, sends a short message transmission request message together with the content code consisting of the customer's mobile terminal number and the securities item code to be provided, the short message service (SMS). Send to server. Upon receiving the short message transmission request message, the short message service (SMS) server sends a short message to the customer to the customer's mobile terminal number, a securities item code to be provided to the customer, a mobile operator access number to access the customer, or a PSTN provider access number. Send (callback number). In addition, the short message service (SMS) server stores the information on the short message immediately after sending the short message (mobile terminal number of the customer, access number to access the customer, securities item code to be provided by the customer) in the database. Content providers can directly send customers real-time economic news or a variety of information that could affect the stock market, even if there is no renewal of content on a particular stock.

When the customer sends a request message for accessing the IVR server through the access number, the IVR server stores the information transmitted by the customer (the customer's mobile terminal number, the access number to be accessed by the customer, and the stock item code to be provided by the customer) into the database. If it is saved, the customer is allowed to access. The IVR server transmits a search message to the database to search for the existence of the content corresponding to the securities ticker code requested by the customer. If the information on the relevant securities is present in the database, the IVR server retrieves the current price and the current market information of the securities, from the IVR server, and sends the information to the customer in voice format. In this process, the IVR server stores the charging data in the database from the moment the customer accesses the IVR server until the end of the content listening service.

2 is a flowchart illustrating an operation of a voice information providing system using an SMS-IVR system according to the present invention. 2, a system according to the present invention includes a content editor 101, a content control server (CCS) 102, an IVR server 103, a database server 104, a content provider 105, and a short message service ( SMS) server 106, and customer 107.

The content editor 101 edits the voice content 108, and the edited voice content is registered and stored in the content control server (CCS) 102.

Once the content 108 is stored in the content control server (CCS) 102, the CCS Daemon 119, which is a server application running on the content control server (CCS) 102, sends a content update message 109 to the IVR server 103. ). The IVR server receiving the content update message 109 simultaneously receives the newly updated voice content 108 from the content control server (CCS) 102. Content control server (CCS) 102 also stores updated information 110 for updated content 108 in database server 104. When the content update is completed, the content control server (CCS) 102 requests the content provider 105 to provide a message 111 requesting the content provider 105 to provide basic information of the customer 107 to receive the corresponding content. 105). The content provider 105 having received the request message 111 transmits the basic information 112 of the customer who is to receive the newly updated content 108 to the content control server (CCS) 102.

The content control server (CCS) 102 having received the basic information 112 of the customer to be provided with the content 108 has a short message together with the mobile terminal number 120 of the customer 107 and the content code 121 to be provided. The message transmission request message 113 is transmitted to the short message service (SMS) server 106.

The short message service (SMS) server 106 having received the short message transmission request message 113 is provided with a content message 121 to be provided by the customer together with the short message 114 to be sent to the customer to the mobile communication terminal 120 of the customer. ), And an access number (callback number) 122 to which the customer is to connect. In addition, the short message service (SMS) server 106 is a short message immediately after sending the information about the short message transmission (mobile terminal number 120 of the customer, access number 122 to be accessed by the customer, provided by the customer The content code 121 to be received is stored in the database server 104. When the customer 107 transmits a connection request message 116 to the IVR server for accessing the IVR server 103 using the customer's access number 122, the IVR server 103 receives the information (customer) transmitted from the customer. Of the mobile communication terminal number 120, the access number 122 to be accessed by the customer, and the content code 121 to be provided by the customer are searched in the database server 104. Allow. The IVR server 103 transmits a search message 117 to the database server 104 to determine whether the content 108 corresponding to the content code 121 requested by the customer is stored.

If information about the corresponding content 108 is present in the database server 104, the IVR server 103 retrieves the voice content 108 and sends it to the customer 107. In this process, the IVR server 103 stores the charging data 118 from the moment when the customer 107 accesses the IVR server 103 to the time when the user stops receiving the service after listening to the voice content 108. 104).

Although the above-described system for providing real-time voice information using the SMS-IVR system according to the present invention has been described above with reference to the accompanying drawings, those skilled in the art to which the present invention pertains various modifications based on the configuration of the present invention. It is obvious that additional implementations are possible.

The biggest feature of the voice information providing system according to the present invention is that the customer can be notified that predetermined information has been updated through a short message and can select whether or not to retrieve such information, thereby reducing unnecessary communication costs, and You can directly listen to the content you want without additional navigation, which reduces the time and cost required for communication. For the content provider, the minimum amount of customer information (customer's mobile terminal number, Content code, etc.) to provide customers with the most appropriate voice information in real time. It is also easy for a large number of content providers to expand the range of content they can provide by registering the desired content with the IVR server via a content control server (CCS) server.

In addition, according to the voice information providing system according to the present invention, by limiting the customer information that can be shared between the content provider and the system for providing the voice information, the personal information leakage of the customer that may occur in providing the predetermined voice information It is possible to obtain the effect of blocking the problem in advance. In addition, the customer of the voice information providing system according to the present invention can change the code information (securities item code, sports item code of interest, etc.) for the content to be provided from time to time through the content provider's website or telephone, It is also possible to obtain various kinds of information.

As described above, although the present invention has been described by way of limited embodiments and drawings, the present invention is not limited to the above embodiments, and various modifications and variations will be possible to those skilled in the art to which the present invention pertains. . Therefore, the spirit of the present invention should be grasped by the claims set out below, and all equivalent or equivalent modifications thereof will belong to the scope of the present invention.

Claims (6)

In the system for providing predetermined voice information to a mobile communication customer in real time, A Content Control Server (CCS) for collecting content specified by the customer from one or more content providers and distributing and adjusting it by content code; When the content is collected, a short message service for transmitting a short message about the collected content together with a access (callback) number for listening to the content code and the predetermined voice information to the customer (Short Message Service). ) server; And IVR (Interactive Voice Response) for storing the content distributed by the content code as a voice file, and retrieving the stored voice file according to the content code to output to the customer when the customer accesses through the access number. Voice information providing system comprising a server. The content control server of claim 1, wherein the content control server notifies the short message server when new content is collected and requests the customer to transmit the short message, the content code, and the access number, and to collect the new content. Voice information providing system, characterized in that to operate to register with the IVR server. The voice information providing system according to claim 2, wherein when the customer accesses the IVR server through the access number, the content code is also transmitted from the customer to the IVR server. The method of claim 1, further comprising a database server for storing and managing the mobile communication terminal number of the customer, the customer basic information consisting of the customer's content code and the customer's detailed information, wherein the customer basic information is the content. Voice information providing system, characterized in that shared between the provider and the content providing server (CCS). 5. The voice information providing system according to claim 4, wherein the database server is operative to store a call charge record when the customer connects to the IVR server using the access number. In the method for providing predetermined voice information to a mobile communication customer in real time, Collecting content specified by the customer from one or more content providers; Distributing and adjusting the collected content for each content code; If the content is collected, sending a short message about the collected content to the customer along with a access (callback) number for listening to the content code and the predetermined voice information; And Storing the content distributed by the content code as a voice file, and searching for the voice file according to the content code transmitted together and outputting the voice file to the customer when the customer accesses through the access number. Voice information providing method comprising a.

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