KR100815239B1 - Toll free service system of ip pbx - Google Patents

Abstract

A free charge telephone service system between IP PBXes(Internet Protocol Private Branch Exchange) is provided to enable a service subscriber to receive a toll free service for a corresponding cooperation company, which the service subscriber frequently calls on business, like a part of the company of the service subscriber, thereby improving a degree of recognition for a communication service provider by a supplementary service and improving sales by increasing the call. A method for providing a free charge telephone service comprises the following steps of: determining whether a request telephone number is an extension number or a normal telephone number when a call is requested; determining whether a caller is a subscriber subscribed to an extension service and providing the extension service; storing a call history even when the call is the toll free service; and regarding charge information as free.

Description

Toll free service system of IP PBX

1 is a view showing the overall configuration of a free call service system between the IP-based exchange (IP PBX) of the present invention.

2 is a block diagram showing a detailed configuration of an IP PBX system in the present invention.

Figure 3 is a view showing an example of the internal telephone extension service flow in the present invention.

Figure 4 is a view showing an example of the flow of extension telephone service between the third party in the present invention.

FIG. 5 is a flowchart illustrating a process of providing a service of a free call service system between IP PBXs according to the present invention.

6 is a flowchart illustrating another embodiment of a service providing method of a free call service system between IP PBXs according to the present invention.

The present invention provides an Internet telephony connection service between an Internet Protocol Private Branch Exchange (IP PBX) installed in a building, and free of charge between IP PBXs to provide free extension telephone call service with a remote partner. A call service system.

With the expansion of high-speed communication networks and the development of various multimedia technologies, Internet telephony capable of making phone calls through the Internet has been commercialized, and such technologies have evolved and developed in various ways.

Specifically, the Internet phone is specifically designed to enable voice communication over the Internet using voice communication technology called VoIP (Voice over Internet Protocol). VoIP is an IP-based network that can be easily accessed from anywhere in the world. The technology for voice communication, which uses VoIP to deploy VoIP-based devices in businesses and homes, is rapidly evolving.

With this VoIP, VoIP-based devices such as desktop PCs and mobile IP phone gateways can reduce voice and data communications costs, improve existing features, and take advantage of new, feature-rich telephony services. Will be.

In other words, VoIP refers to a technology for providing various services using the Internet protocol, which is a voice service made through a public communication network (PSTN).

In addition, VoIP has many services that could not be achieved in the public network, and typical applications include a web call center, instant messaging, and unified messaging system (UMS), and various application services are currently being studied.

There are various types of internet phones such as web phones (USB phones) connected to a computer, IP phones that can be used regardless of the computer, and phones with a built-in gateway that connects ordinary phones to Internet phones. It is being used in various ways depending on the characteristics that distinguish it from the existing public telecommunication network services such as low-cost call rates regardless of whether it is between or outside the city.

These technologies are rapidly being commercialized mainly by companies rather than individuals with the characteristics of Internet telephony as described above due to changes in government policy.

IP PBX is to perform the role of the PBX used in the general public telecommunications network connected to the Internet network, to provide a variety of services through the Internet as described above, as well as the exchange function such as the PBX.

In particular, when using the IP PBX, as described above, it is possible to use the existing PBX function as well as to make an internal call with employees who are remote from the headquarters.

This is because IP PBXs will be installed in both the headquarters and the branch offices, because the two IP PBXs are connected to the Internet, so there is no telephone charge.

In this way, a corporate customer telephone service using a private exchange is called an on-premises communication service, and extension telephones between a head office and a branch of a client company are usually free of charge.

As such, the conventional extension telephone service is provided when the same subscriber within the customer of the Internet telephone service company, that is, both IP PBXs to be connected to the extension, is the same Internet telephone service company's system.

However, in corporate activities, there may be cases where a project is carried out for a certain period of time in cooperation with other companies, in which case frequent phone calls may occur.

In this case, if an extension telephone service with a third party other than the company can be provided, the customer's convenience can be promoted, and the customer can obtain an additional effect due to the differentiated service from other Internet telephone service providers.

The present invention is to provide a system for providing a free extension connection service between the Internet phone and other companies in accordance with the needs of the subscriber in providing the Internet telephone service, and with the IP PBX of the remote site according to the needs of the subscriber It is possible to connect to the extension, provide points (miles) according to the subscriber's use of the Internet phone call history, and to limit the free extension call service as described above according to the points earned.

Free call service system between the IP PBX of the present invention,

In the IP PBX system for performing call routing to the corresponding IP PBX according to the call connection request from the subscriber terminal means,

It is composed of communication service provider system to manage IP PBX and IP PBX system installed in each subscriber's building (region).

The service provider system includes a server for providing extension services in subscriber companies and a process for applying for extension services between subscriber companies and third parties (partners), and the server is a third party for application for extension services (free calling service) between third parties. It includes a third-party extension service application module that provides a process that allows subscribers to register the relevant information, such as the callee ID, callee phone number, caller registered IP PBX address, period of use,

The IP PBX system is a mileage generation and management module that provides a process for generating a mileage in connection with a call when connected to a call routing connection, and storing and managing the mileage, and a third party extension telephone service from a telecommunication service provider system. The extension service management control module that provides the extension service between the premises or between the third party and the third party according to the registration information and the registered information in the database by receiving the application information and the service target information registered by the subscriber, and for the telephone connection Subscriber information including extension service setting information, terminal location information including call routing request or target terminal location information, IP PBX database storing routing information for call connection connection, and mileage information generated according to call connection connection Billing data storage for storing billing information It is characterized in that comprises a switch.

The present invention system having such a feature is characterized in that the service is made in the following execution process.

If there is a call connection request, the telephone number determination process for determining whether the call destination request phone number is an extension number or a general number;

If the phone number is determined to be an extension number, it is determined whether the extension service is a subscribed subscriber and the location information and routing information of the call connection request terminal and the call connection request terminal are checked to the IP PBX of the corresponding call connection request telephone number. Call routing connection extension for performing call routing;

If the phone number is determined as a general number, the general number call routing connection process is performed by checking the location information and routing information of the terminal requesting the call connection and routing the call to the IP PBX of the corresponding call connection request phone number.

In connection with the IP PBX of the call destination request phone number and performing the billing process, the extension number is treated as a free call, and in the case of the general number, the subscriber information is searched for subscribers applying for extension service between third parties. Judging the process,

In the case of subscribers applying for extension telephone service between third parties, the process of determining whether the call requested phone number belongs to the extension service group by checking routing information;

If the requested telephone number is a phone number belonging to the extension service group, the charge is calculated from the telephone usage time. Creating a process,

If the requested telephone number is not a telephone number belonging to the extension service group, the charge information is calculated by calculating the charges compared to the telephone usage time, and the mileage accumulation process of accumulating the mileage according to the charges charged according to the mileage accumulation rate to the charges;

Characterized in that consists of.

In the general number call routing connection process, it is determined whether the subscriber is a subscriber of the extension telephone service between the third parties, and if the applicant is an extension telephone service applicant between the third parties, the telephone number requested by the call is determined to be a telephone number belonging to the extension service group. It is characterized in that it further comprises a process of guiding whether or not to provide the extension telephone service between the third party by checking whether the phone number belonging to and the mileage information.

The present invention having such a feature will be described in detail with reference to the embodiment shown in the accompanying drawings.

IP service provider system 100 for managing and managing IP PBX system 200 and IP installed in each subscriber's building (region) unit to perform call routing to corresponding IP PBX according to call connection request from subscriber terminal. PBX system 200,

The communication service provider system 100 includes a server for providing an extension service in a subscriber company and a process for applying for extension service between a subscriber company and a third party (partner), and the server is used for extension service application and extension service between third parties. It includes a third-party extension service application module that provides a process for allowing subscribers to register necessary third-party extension service setting information.

The extension service setting information between the third parties includes related information such as the callee ID, the callee's telephone number, the IP PBX address where the callee is registered, and the period of use.

The IP PBX system 200 includes a subscriber management module 210 that provides an interface for registering an IP PBX for subscriber registration and telephone service by an administrator, and the like.

Main control unit 220 for the IP PBX service,

A mileage generation and management module 230 which is connected to a call routing connection and generates a mileage in connection with a call and provides a process of performing storage and management of the mileage;

Depending on whether or not to apply for the third party extension telephone service from the telecommunication service provider system 100 and the extension service registration information between the third parties registered by the subscriber, the extension or third party according to the registration and registration of the extension telephone service setting between the third parties in the IP PBX database 250 An extension service management control module 240 for managing and providing an extension telephone service between;

IP PBX database 250 that stores subscriber information including extension service setting information for call connection, terminal location information including call routing request or target terminal location information, routing information for call connection connection, and

And a billing database 260 for storing mileage information and billing information generated according to a call connection.

Unexplained reference numeral 270 is a data transmission / reception interface unit for providing a network connection interface for data transmission and reception.

The system of the present invention having such a configuration,

The present invention relates to an extension service that connects the headquarters and branch offices among subscribers and an extension telephone service between the company and another company.

In the general IP PBX configuration, the apparatus further includes means for providing an extension service (free call) using mileage.

Subscriber management module 210 and the main control unit 220 is related to the configuration of a general IP PBX,

Subscriber management module 210 is a means for the administrator to change the set value, subscriber information, etc. of the IP PBX, and serves as a means for manually setting the extension telephone service and registration of the extension service setting information in the present invention.

The setting of the extension telephone service includes the extension telephone service between the company and the extension telephone service between the third parties.

In the registration of the extension service setting information, the extension telephone service setting information between the third parties includes a callee ID, a callee's phone number, an IP PBX address to which the callee is registered, and period of use of the third party (partner) to be extended. Such information is received by the telecommunications provider system 100 and provided to the IP PBX system 200 to be registered or notified to the administrator to register and set through the subscriber management module 210 of the IP PBX system 200.

Unlike the case where the internal telephone service of the company is basically set, the internal telephone service between the third parties is often used for a limited time. In the present invention, in order to enable the subscriber to easily apply and change the service provider system 100 between the third parties. Build a server including the extension service application module.

The server allows subscribers to easily access on the web to apply for extension services between third parties, and register extension service settings information between third parties as described above.

The mileage generation and management module 230 is a means for generating mileage according to the call-to-mileage generation ratio information and storing and managing the generated information for each subscriber.

The extension service management control module 240 provides the extension telephone service according to the extension service information and the mileage information set in the subscriber information.

Referring to the operation of the present invention having such a configuration in detail as follows.

First, the subscriber should access the website server provided by the telecommunications operator system 100 to apply for an extension telephone service between third parties.

When the subscriber applies for an extension telephone service between third parties, the telecommunication service provider system 100 checks the mileage information from the IP PBX system 200 to determine whether the extension telephone service is possible according to the accumulated mileage.

If the mileage information is accumulated to provide a predetermined extension telephone service, a tool screen for applying for extension telephone service between third parties is provided.

Subsequently, the subscriber registers relevant information for performing the extension telephone service between the third parties according to the process provided by the service provider system 100 server, that is, the callee ID, the callee's phone number, and the callee of the third party (partner) to be extended. Register extension phone service setting information between third parties including IP PBX address and usage period.

In this case, since the present invention applies a method of subtracting mileage information from charges to be charged at the time of generating billing information according to mileage information for extension telephone service between third parties, the same processing is performed even when a communication service provider of a partner (partner) is another IP PBX. Have a process.

The communication service provider system 100 transmits the third party's extension telephone service setting information to the corresponding IP PBX system 200 when the third party's extension telephone service setting information is registered.

The IP PBX system 200 registers such inter-party extension telephone service setting information in subscriber information, terminal location information, and routing information of the IP PBX database 250.

Alternatively, if necessary, the telecommunication service provider may notify the administrator of the IP PBX system 200 of the contents received through the telecommunication service provider system 100 and register the setting through the subscriber management module 210.

Through this process, the extension telephone service setting registration can be proceeded, and the extension phone service within the company can be registered through the same process, but the extension phone service within the company is usually free of charge, so the IP PBX installation Since the initial registration is completed, it can be seen that most of the registration by the administrator at the additional installation of the branch, the process received through the telecommunications operator system 100 may be unnecessary.

Meanwhile, the process of extension telephone service according to the call request of subscriber is as follows.

In the IP PBX system 200, when a call request is made, it is determined whether the requested telephone number is an extension number or a general telephone number.

If it is determined that the extension number, it is determined whether the extension subscribers to provide the extension service.

Even if the extension service is a free call service, the call record is stored and only the billing information is processed free of charge.

Figure 3 shows the flow of the internal call service between the head office and the branch.

When a call connection request is made with the extension number, the IP PBX system 200 determines whether to subscribe to the extension service by inquiring the subscriber information, and the terminal location information of the subscriber with respect to the extension number requested from the IP PBX database 250. Call routing is inquired with routing information.

At this time, the terminal location information of the subscriber who requested the internal call between the head office and the branch office having the same extension number is inquired together.

This is to find out what the current IP is because the IP on the internal network can change.

In case of general phone number, general call routing connection is made.

After the call is completed, the call record is stored and the billing information is generated, and it is determined whether the extension service is set up between the third parties to distinguish whether the call requesting subscriber is a subscriber to the extension service.

If the subscriber is not subscribed to the extension service between third parties, the billing information is generated according to the talk time to rate ratio information in relation to the general call routing connection connection and stored in the billing database 260.

At this time, the mileage is generated according to the fare or the mileage accumulation rate versus the fare or the talk time, and the generated mileage is stored as mileage information in the billing database 260.

In the case of subscribers who are subscribed to extension services between other companies, it is determined whether the called party's telephone number is a free group.

Even if the subscriber is subscribed to the extension service between the other companies, if the subscriber (partner) phone number (free group) applied by the subscriber is not the same, the charge is made at the general telephone fee as described above.

If the requested phone number is a free group, the mileage information is checked and the billing information is generated by replacing the fare with mileage.

That is, the generated fee is deducted from the mileage to be processed as a free call, and the mileage information is deducted and stored as much as the used mileage.

In this case, if the mileage is insufficient, only the accumulated mileage is deducted, and the rest is processed as a general fare to generate billing information.

The process is shown in FIG.

4 illustrates the flow of an extension call service with a third party.

Figure 6 shows another embodiment of such a third party extension telephone service, and further includes a process for notifying the subscriber in advance whether or not the extension service between the third party when the call request according to the accumulated mileage.

If there is a call request with a general phone number, it is determined whether the extension service is set up between third parties, and if the extension service is set up between the other companies, it is determined whether the call requested is a phone number belonging to a free group.

In the case of the phone number belonging to the toll-free group, it is determined whether the service can be provided by checking the mileage information, and a guide message about this is notified to the call requester.

After that, call routing is performed by performing call routing.

6 is a diagram illustrating an example of a flow of extension telephone service between third parties.

The order shown in FIG. 6 is merely an example, and the order of checking information is not limited to FIG. 6.

As described above, the present invention is to provide an extension telephone service that allows the subscriber to apply for free processing of the corresponding counterpart phone number using the accumulated mileage generated during a general call.

As described above, the present invention improves the awareness of the telecommunications service provider providing the service due to the additional service by allowing the subscriber to receive a free call as a part of the company for the partner company to which the business calls frequently. In addition, it is possible to improve sales by increasing the currency as a reward for earning mileage.

In addition, subscribers can simply apply for the other party's phone number, that is, a free group on the website, so that the subscriber's convenience can be provided, and the service provider's trust can be effectively used without being installed as a simple additional service. There is an effect that can be improved.

Claims (4)

delete delete If there is a call connection request, the telephone number determination process for determining whether the call destination request phone number is an extension number or a general number; If the phone number is determined to be an extension number, it is determined whether the extension service is a subscribed subscriber and the location information and routing information of the call connection request terminal and the call connection request terminal are checked to the IP PBX of the corresponding call connection request telephone number. Call routing connection extension for performing call routing; If the phone number is determined as a general number, the general number call routing connection process is performed by checking the location information and routing information of the terminal requesting the call connection and routing the call to the IP PBX of the corresponding call connection request phone number. In connection with the IP PBX of the call destination request phone number and performing the billing process, the extension number is treated as a free call, and in the case of the general number, the subscriber information is searched for subscribers applying for extension telephone service between other companies. Judging the process, In the case of subscribers applying for extension telephone service between third parties, the process of determining whether the call requested phone number belongs to the extension service group by checking routing information; If the requested telephone number is a phone number belonging to the extension service group, the charge is calculated from the telephone usage time, the subscriber's mileage information is checked and the mileage accrued is calculated based on the fare / mileage ratio. Creating a process, If the requested telephone number is not a telephone number belonging to the extension service group, the charge information is calculated by calculating the charges compared to the telephone usage time, and the mileage accumulation process of accumulating the mileage according to the charges charged according to the mileage accrual ratio to the charges; Free call service method between IP-based exchange (IP PBX), characterized in that consisting of. [4] The method of claim 3, wherein in the general number call routing connection process, it is determined whether the subscriber is a subscriber of the extension telephone service between the third parties, and if the applicant is a subscriber of the extension telephone service between the third parties, the call requested telephone number is a telephone number belonging to the extension service group. Free call service between IP-based exchanges (IP PBX) further comprising the step of determining, whether the phone number belonging to the extension service group and the mileage information to guide the provision of the extension phone service between the other companies Way.

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