KR100704404B1 - Method for providing information on evaluation of services and system thereof - Google Patents

Abstract

The method for providing service evaluation information according to the present invention comprises the steps of: (A) receiving information on a service from a service provider client 2 in an operator server system 1; (B) registering information on the service received from the operator server system; (C) generating an evaluation item for a service based on the service information in a service provider server system and making a database; (D) the service user client 2 searching for the registered service and inputting an evaluation score for the evaluation item; And (E) calculating a database by calculating a comprehensive service evaluation score based on the evaluation score in the operator server system.

Online Service, Offline Service, Service Evaluation, Service Comparison, Weight, Paid Information

Description

Method for Providing Information on Evaluation of Services and System Thereof}

1 is a conceptual diagram illustrating a method for providing service evaluation information and a system for performing the same according to the present invention.

2 is a conceptual diagram showing the configuration of a service provider server system among the service evaluation information system according to the present invention.

3 is a flowchart of a method for providing service evaluation information according to the present invention.

4 is a screen configuration of an embodiment for providing a service comparison using service evaluation information according to the present invention.

5 is a screen configuration of an embodiment of inputting a service evaluation score for generating service evaluation information according to the present invention.

6 is a screen configuration of an embodiment of providing a service evaluation and comparison information in the pay information provider server according to the present invention.

* Brief description of the major symbols in the drawings *

1: Operator server system 2: Service provider client

3: service user client 4: paid information user server

11: channel integration server 12: service evaluation server

13: database server 131: service provider DB

132: service consumer DB 133: service DB

134: service evaluation DB DB 135: service evaluation DB

136: service evaluation history DB 137: service evaluation statistics DB

138: service evaluation monitoring DB 139: paid information DB

Field of invention

The present invention relates to a method and system for providing service evaluation information. More specifically, in the present invention, the service user evaluates the evaluation information on the service provided by the service provider for various types of services performed on-line or off-line, and quantitatively digitizes and database the service provider and the service user through a communication network. And a method and system for providing service evaluation information that can be provided to a paid information user who wants to use the information.

Background of the Invention

Services provided in the modern society may be classified into services performed in an offline form, services performed in an online form, and services in a mixed form. For example, services such as car maintenance, hotels, hospitals, beauty salons, couriers, restaurants, etc. are offline services, Internet search services such as Naver (www.naver.com) or Yahoo (kr.yahoo.com) Price comparison services such as dot com (www.enuri.com) and my margin (www.mm.co.kr), shopping malls such as auction (www.auction.co.kr) and interpark (www.interpark.co.kr) The service is an online service. In addition, travel agencies and language schools provide services in a form of a mixture of online and offline services by receiving a reservation or course registration online and providing the corresponding service offline.

The present invention is to provide a service user and service information for the service provided by the service user by inputting an evaluation score by calculating the weight for each service evaluation item, calculate a comprehensive service evaluation score based on this, and then provide the service user and service information for a fee The present invention relates to a service evaluation providing method and a system to be provided to a separate operator. Looking at the prior art and its problems associated with the present invention.

Korean Patent No. 424716 discloses a method for providing information on quality evaluation of an Internet shopping mall, and Korean Patent Publication No. 2000-12721 discloses a method of evaluating client product information on a network. The average score is calculated by summing the scores and provided as a database to provide the buyer with quality information about the product. Therefore, no evaluation is made of the service being provided on-line or off-line, and the evaluation score calculation is limited to simply quality.

Korean Patent Publication No. 2000-54295 discloses a method of publishing service evaluation information using the Internet, and Korean Patent Publication No. 2000-54798 refers to a method for evaluating content comparison according to user inclination and satisfaction index on the Internet. Korean Patent Laid-Open Publication No. 2000-20843 relates to an internet service utilizing an internet site evaluation and evaluation results.

However, according to these documents, there is a disadvantage in that the reliability of the service evaluation score is low because the service users are not actively reflecting the service quality of each item to which the item evaluation and the weight of each item are applied.

Therefore, the present inventors access the system provided by the operator when the service user uses the online or offline service, input the evaluation score for each evaluation item of the predefined service, and calculate the total service evaluation score by applying the weight for each item. By this, it can be provided to other service users who want to use the service, and furthermore, the method and system for providing the service evaluation information that can be provided to other operators who want to use the evaluation information on the service have been developed.

An object of the present invention is to provide a method and system for providing service evaluation information that can evaluate the service on the online or offline for each evaluation item of the service and calculate and provide a comprehensive service evaluation score based on the service.

Another object of the present invention is to provide a service provider and a prospective service user with a comprehensive service evaluation score, thereby providing a service provider with an accurate service quality for the service provided by the service provider and providing a service user with an opportunity to select a better service. It is to provide a method and system for providing service evaluation information that can be.

It is still another object of the present invention to provide a service evaluation information for providing service quality information of a service provider to a separate service provider such as an Internet portal site by making a database of comprehensive service evaluation scores for each service provider, and a method thereof. It is to provide a system.

The above and other objects of the present invention can be achieved by the present invention described below.

Summary of the Invention

Method for providing service evaluation information according to the present invention

(A) receiving information on the service from the service provider client 2 in the operator server system 1;

(B) registering information on the service received from the operator server system;

(C) generating an evaluation item for a service based on the service information in a service provider server system and making a database;

(D) the service user client 2 searching for the registered service and inputting an evaluation score for the evaluation item; And

(E) calculating and databaseting a comprehensive service evaluation score on the basis of the evaluation score in the operator server system;

Characterized in that consists of.

The step (A) may be performed by the service information providing request of the service user client (3).

In the step (D) in which the service user client 2 inputs an evaluation score for the evaluation item, the service server client 1 may input the evaluation score for the item provided for each evaluation item in the operator server system 1.

In addition, the step of inputting the evaluation score for the evaluation item by the service user client 2 further includes the step of inputting a weight for each item of the evaluation item in units of percent, and You can add up to 100%.

In the present invention, the step of calculating the comprehensive service evaluation score,

Computing the comprehensive service evaluation score in the step (E) is to calculate a user evaluation score (U) by the following equation (1):

[Equation 1]

In Equation 1, N is the total number of evaluation items, S _N is the evaluation score for each evaluation item, W _N is the weight for each evaluation item;

Using the user evaluation score (U), to calculate a service evaluation score (E) by the following equation (2):

[Equation 2]

In Equation 2, M is the total number of evaluations that the service user has evaluated the service, and U _M is a user evaluation score evaluated by each service user;

Computing the overall service evaluation score (T) by the following equation (3):

[Equation 3]

Is performed by step.

The present invention may further comprise the step of the service user client 2 searching for the comprehensive service evaluation score for the registered service.

After the step (E), if the paid information user server 4 requests the database server information in the form of a request specialized format from the operator server system 1, the operator server system sends the information to the predetermined response. Processing in a specialized format and transmitting to the pay information user server 4, or the pay information user server 4 sends a batch information request for the databased information to the operator server system 1; In this case, the operator server system 1 may further include the step of transmitting the information to the pay information user server 4 in the form of a file at a predetermined time.

The present invention is characterized in that the service provider server system 1 provides a service screen with each service evaluation score for a plurality of service providers, thereby performing a service comparison.

On the other hand, the service evaluation information providing system according to the present invention

An operator server system (1) for generating an evaluation item based on the information on the service and databaseting the comprehensive service evaluation score calculated using the comprehensive service evaluation score for the evaluation item;

A service provider client (2) for providing information on the service to the operator server system (1) via a communication network (5) and retrieving information on the comprehensive service evaluation score; And

A service user client (3) for providing the comprehensive service evaluation score to the operator server system (1) via the communication network (5) and retrieving information on the comprehensive service evaluation score;

Characterized in that consists of.

In addition, the service evaluation information providing system according to the present invention receives the comprehensive service evaluation score databased in the operator server system 1 as information processed in a specialized response format or file format for a predetermined response through the communication network (5). The pay information user server 4 may be further included.

In the present invention, the operator server system 1,

A channel integration server supporting the conversion of information requested from the service provider client 2, the service user client 3, and the euro information user server into a communication protocol and data format suitable for the channel type, and including a function of a web server; 11);

A service evaluation server 12 for processing information requested from the service provider client 2, the service user client 3, and the euro information user server; And

A database server 13 interworking with the service evaluation server 12 for receiving and processing necessary data;

The database server 13 is made of

A service provider database (131) for storing and managing information about service providers connecting through the service provider client (2);

A service user database (132) for storing and managing information about service users connecting through the service user client (3);

A service database 133 for storing and managing information on a service provided through the service provider client 2 in a category format according to any classification scheme;

A service evaluation item database 134 for storing and managing evaluation item information necessary for evaluation of the service;

A service evaluation database 135 for storing and managing information evaluated by the service user client 3;

A service evaluation history database 136 for storing and managing a history of service history used by the service user client 3;

A service evaluation statistics database 137 for storing and managing statistical information on the evaluated service;

A service evaluation monitoring database 138 for storing and managing monitoring statistical data for service evaluation information; And

A paid information database 139 for storing and managing evaluation information data for providing to the paid information user server 4;

Is made of.

Hereinafter, with reference to the accompanying drawings, the contents of the present invention will be described in detail.

Invention To the embodiment  Detailed description of

First, the definitions of the main terms used in the present specification are as follows.

Service Provider: An individual or business providing services online or offline.

-Service user: subject using service provided by service provider

-Weight (W): A numerical value representing the importance of each evaluation item for the service.

-User evaluation score (U): The sum of the score multiplied by the score (evaluation score for each evaluation item) and the weight entered by each evaluation item for the service after the service user uses the service provided by the service provider.

-Service evaluation score (E): sum of user evaluation scores

-Comprehensive service evaluation score (T): The service evaluation score divided by the number of evaluations of the service

-Paid information users: Individuals or businesses who want to use the information on the scores evaluated by the service users for a fee

1 is a conceptual diagram illustrating a method for providing service evaluation information and a system for performing the same according to the present invention.

As shown in FIG. 1, the service evaluation information providing system according to the present invention includes an operator server system 1, a service provider client 2, a service user client 3, a paid information user server 4, and a communication network 5. )

The operator server system 1 is a server which processes data transmitted from the service provider client 2, the service user client 3 and the paid information user server 4, and transmits the data back to them. Register and generate information and evaluation information for all types of services in the network. In addition, the service provider client 2, the service user client 3 and the paid information user server 4 is connected to the communication network is configured to include a web server function to enable data transmission. The operator server system 1 generates an evaluation item based on the information on the service, and databases a comprehensive service evaluation score calculated using the evaluation score for the evaluation item.

In particular, the operator server system 1 is composed of a channel integration server 11, a service evaluation server 12, and a database server 13, as shown in FIG. Each of these server systems may be configured as physically separate servers or may be implemented in one server system. However, in order to interwork with a large number of clients and paid information servers, it is preferable to configure separate servers as shown in FIG.

The service provider client 2 is a terminal device used by an individual company that provides various services online or offline, that is, a service provider, and is a personal computer or a personal portable terminal such as a mobile phone, a PDA or a notebook. The service provider client 2 is connected to the operator server system 1 via a wired or wireless communication network for information about the service provided by the service provider, for example, a service introduction, a homepage URL, a contact number, an address, a picture of the service or A video can be registered, and the evaluation information registered by the user using the service can be searched and inquired. In addition, for the incorrect evaluation information, the operator server system 1 may request information related to the objection.

Of course, the service provider may directly access the operator server system 1 and register information on the service, but the operator of the operator server system 1 may self-investigate and register information on various service providers in advance. In addition, it may be registered by the information registration request of the service users.

The service user client 3 is a terminal device for the customers who use the service provided by the service provider, that is, the service user to access the operator server system, such as the personal computer or mobile phone, PDA or notebook computer as the service provider client 2. Such as a personal mobile terminal. The service user client 3 may access the operator server system 1 and input a score for each evaluation item for the service provided by the service provider. Preferably, only the service user registered as a member on the website provided by the operator server system 1 can evaluate the service, and the service user who is not registered as a member only evaluates results registered by other service users. Make it lookup.

The service user and the service provider are operated as service user clients and service provider clients, respectively, to exchange information with the operator server system 1. For example, when searching the Internet, specific information may be requested from the channel integration server 11 of the user system 1 through a web browser. In this case, the web browser plays a client role in the exchange of the requested HTML file. do. Therefore, in the present invention, the service provider client 2 and the service user client 3 may use a personal computer equipped with a web browser such as Internet Explorer, Netscape, Opera, or the like.

The paid information user server 4 is a server operated by a group or an individual who wants to utilize the service evaluation information constructed by the operator server system 1. For example, it is a server operated by Naver or the following web portal service companies. The paid information user server 4 processes the user evaluation scores, the service evaluation scores, and the comprehensive service evaluation scores databased in the operator server system 1 into information processed in a specialized response format predetermined through the communication network 5. Receives information in real time or periodically receives information related to the updated evaluation score in the form of a file.

The paid information user server 4 may receive information in the form of data format promised from each other between the channel integration server 11 of the operator server system 1 through a standard network protocol such as HTTP or FTP. have.

The communication network 5 connects the service provider client 2, the service user client 3, and the paid information user server 4 with the operator server system 1 to give evaluation and comparison information on online or offline services. As a means for receiving, dedicated line, internet network, public switched telephone network (PSTN), public data network (PSDN), integrated telecommunication network (ISDN), broadband integrated telecommunication network (B-ISDN), mobile telecommunication network (CDMA, IMT-2000) , Satellite communication, etc.), and is not limited to a specific communication network. Among these, in case of using the Internet network, an interface supporting various graphics as well as texts may be provided using the Internet protocol. Of course, it is possible to implement even when operating all the mobile communication terminal that can be connected to the operator server system 1 as a client as a client, the technical idea is obvious to those of ordinary skill in the art. to be.

2 is a conceptual diagram showing the configuration of a service provider server system among the service evaluation information system according to the present invention.

As mentioned above, the operator server system 1 includes a channel integration server 11, a service evaluation server 12, and a database server 13. In addition, the database server 13 is made up of various databases for storing and managing various data.

The channel integration server 11 is a communication protocol suitable for the channel type and the information requested from the client of various environments, such as a web browser terminal, PDA, mobile phone, satellite DMB phone, automatic answering system (ARS), servers running in other businesses and It is a server that supports conversion to data format and also includes the function of web server. For example, when the service provider client 2 or the service user client 3 accesses the operator server system 1 via a web browser mounted on a personal computer, the service provider client 2 or service user client 3 serves as a window of the operator server system 1. The operator server system 1 may be utilized through an interface provided by the channel integration server 11.

In other words, the channel integration server 11 is a part that provides the service provider client 2 or the service user client 2 with an interface for providing evaluation and comparison information on the online or offline service, and JSP (Java Server Page). Includes a program. This JSP program plays a role of exchanging necessary data between the channel integration server 11 and the service evaluation server 12. This JSP delivers the request of the service provider client 2 or the service consumer client 3 to the application of the service evaluation server 12 in the channel integration server 11, receives the result, changes it to HTML, and returns it to the client. As a program to give, in addition to JSP, Microsoft's Active Server Page (ASP) and Linux's Personal Hypertext Preprocessor (PHP) can be used, so it is not necessarily limited to JSP. You can use the appropriate language according to your needs, such as Perl.

The service evaluation server 12 is a server which actually processes the information requested by the service provider client 2 or the service user client 3, acquires the necessary data by interworking with the database server 13, and processes the channel to integrate the channel. It includes an application that delivers back to the server (11). In particular, a service evaluation score and a comprehensive service evaluation score are calculated in relation to the weight of the evaluation score for each service item input by the service user client 2, which will be described later with reference to FIG. 3.

The database server 13 is a server for managing and storing various data generated and processed in the system of the present invention. As shown in FIG. 2, the service provider DB 131, the service user DB 132, the service DB 133, the service evaluation item DB 134, the service evaluation DB 135, the service evaluation history DB 136, Service evaluation statistics DB (137), service evaluation monitoring DB (138), and the paid information DB (139).

In the present invention, a database refers to a set of data configured to easily access, process, and update data. A relational database defined to access and reconstruct data in various ways, and a network distributed or duplicated at different points on the network. Databases, object-oriented databases composed of object classes, and the like can be utilized. In particular, a relational database is a collection of data items consisting of a series of structured tables, which can be accessed or combined in various ways without reorganizing the database tables. The standard search language that connects a user with a relational database is called SQL. SQL statements are used to directly retrieve data from a relational database or to extract reports. Relational databases are relatively easy to create and use, but above all, they are easy to scale. After you first create a database, you can add new data items to the database without changing the associated applications. In the present invention, it is preferable to utilize a relational database, but is not necessarily limited thereto.

The service provider DB 131 is a collection of data for managing information on a provider who provides a service in an online or offline form to be provided to the service user client 3. The service provider DB 131 is preferably composed of operator data, member data, and service provider data. The service provider may be a business operator or an individual (member), and the service provider data has one or more provided service data. The service provider data preferably has an attribute of a service introduction, a homepage URL, a picture or video of the service, or a service excellent company, in addition to the operator data.

The service user DB 132 is a collection of data for managing information on a user using an online or offline service provided by a service provider, that is, a service user. The service user DB 132 is composed of member data and service user data, and the service user data is composed of member data managed by the operator server system 1 as a member and connected to the normal operator server system 1. In this case, the member ID and password required for authentication may be included, and this is used to block any inappropriate access that the operator does not want. In addition, the service user is given the right to input the evaluation score while adjusting the weight for each evaluation item for the service after using the service provider's service, and even the service of the same service provider may evaluate the number of times of use. . In addition, it adds an attribute for granting mileage to service users who have made a good evaluation, and a specific service user designated by the operator has a service sheriff attribute that can be professionally evaluated according to the evaluation credit weight of the evaluation credit rating determined by the operator. It is preferable.

The service DB 133 is a set of data for managing the information provided by the service provider in a categorical form by an operator of an operator server system using an arbitrary classification system. The service DB 133 is composed of service area data, service group data, service data, and service data. In the operator server system 1, services are classified in advance so that the service provider client 2 registers the information with the service. Provides an interface to map service providers. It is also desirable for the service data to be added and adjusted at the request of the service provider client 2 or service user client 3.

The service evaluation item DB 134 is a set of data for managing evaluation item information required to evaluate a service used by a service user. The service evaluation item DB 134 is composed of evaluation item data, evaluation indicator data, and service evaluation mapping data. It is desirable to manage the evaluation item data as separate data so that it can be commonly used in various services. The service evaluation mapping data is information for mapping services and evaluation items, and the evaluation indicator data is data that enables the evaluation of service-specific evaluation items in more detailed qualitative or quantitative questions.

The service evaluation DB 135 is a set of data for managing service evaluation information provided by a service user client. The service evaluation DB consists of service evaluation data, evaluation index evaluation data, user evaluation score data, service evaluation score data, and comprehensive service evaluation score data. The service evaluation score data is classified by each evaluation item for the service of the date used by the service user. Manage the evaluation score entered according to the weight. Evaluation indicators Evaluation data is a data that manages selected scores along with weights by subdividing the evaluation items for each service in more detail, and service evaluation score data is a score for each evaluation item of a service provided by a service provider by executing a program every day. It is possible to identify trends in service improvement as data that aggregates and manages the total number of evaluations for the day. The comprehensive service evaluation data is data for managing a comprehensive service evaluation score of the service of the service provider at the present time.

The service evaluation history DB 136 is a set of data for managing the history of the service history used by the service user. The service evaluation history DB 136 is composed of service history data, and the service history data is managed only at the request of the service user client 3, and when the information is stored in the next scheduled date attribute, the user's e-mail or mobile phone text message It provides a function of the notification service that the reservation information is transmitted. In addition, it is desirable to manage personal impressions of service users and responses of service providers so that other service users can provide useful information for using the service.

The service evaluation statistics DB 137 is a set of data for managing statistical information on service evaluation. The service evaluation statistics DB (137) is composed of service evaluation statistics (gender) data and service evaluation statistics (age) data, and statistical information on service evaluation is stored by a program that is executed every day at a certain time to provide a service user. When choosing a person's service, you can be provided with a variety of information

The service evaluation monitoring DB 138 is a collection of monitoring statistical data for identifying the type of distortion of the evaluation in an illegal manner. The service evaluation monitoring DB (138) is composed of service evaluation monitoring (user-specific) data and service evaluation objection data. The service evaluation monitoring (user-specific) data includes the average number of evaluations for a certain period of time for each service user who evaluated the service. The average score information is managed, and the service evaluation objection data indicates that a service provider or a service user requests an objection to the operator server system 1 through the client for an incorrect service evaluation. Try.

The paid information DB 139 is a set of service evaluation information data of a service provider to be provided to the paid information user server 4. The paid information DB 139 is composed of offline paid consulting data, service evaluation data, and service evaluation score data, and the offline paid consulting data is a service evaluation record of a service provider for a predetermined period at the request of the paid information user server 4. This is a consulting report that establishes analysis information and improvement plans for offline data. The service evaluation and comparison information for each service provider requested by the paid information user server 4 in real time is based on service evaluation data or service evaluation score data. Is sent through. In addition, it is desirable to transform the service evaluation score data into a file form as necessary to be transmitted to the paid information user.

As described above, the database server 13 of the present invention may be configured with various databases, and each database may be managed by setting related information as additional items according to the needs of the business entity operating the operator server system.

A method of providing service evaluation information through the service evaluation information providing system of the present invention described above will be described in detail with reference to FIG. 3.

3 is a flowchart of a method for providing service evaluation information according to the present invention.

In step S100 illustrated in FIG. 3, the service provider transmits information about a service provided by the service provider to the operator server system 1 through the service provider client 2. In a next step S200, the operator server system 1 builds a database related to the database server with information about the received service.

In the step S100, when the service user who wants to use the service does not have the information on the service provider when the service user accesses the operator server system 1, and requests the information about the service through the service user client (3) In addition, the operator server system 1 may receive the corresponding information from the service provider client 2. In addition, the operator server system 1 may itself build information related to the service of the service provider.

In a next step S300, the operator server system 1 generates an evaluation item for evaluating the service provided by the service provider. For example, if a service provider is a hotel, it creates an evaluation item such as the service provided by the hotel, that is, the hygiene of the hotel room, the price, the soundproofing, the quality of the bed, the kindness of the staff, and the like. When the evaluation items are generated, they are stored in a database for transmission to the service consumer client.

Here, the generation of the evaluation item is performed before the service provider registers the service provided by the service provider, and the service provider registers the service item with the service category information in advance and then registers the service when the service provider registers the service. If a category is selected, the corresponding evaluation item may be automatically assigned.

In operation S400, the service user client 2 inputs an evaluation score for each evaluation item provided by the operator server system 1. In operation S500, a weight is input for each evaluation item.

The evaluation item may provide the entire items in the operator server system so that the evaluation score may be input for each item. In addition, each item may be provided in a question-and-answer format for each item, and the service user may enter the answering method.

The evaluation score for each item may be set in an arbitrary range in the operator server system. For example, you can enter it as an integer between -5 and 5. The weight may be high for an item of high importance for the service user to determine. When the unit of weight is%, the sum of the weights of each item should be 100% to conveniently quantify the evaluation score.

In the next step S600, a comprehensive service evaluation score is calculated using the evaluation score and the weight for each item input from the service evaluation server 12 of the operator server system 1. When the total number of evaluation items is N, the evaluation score for each evaluation item is S _N , and the weight for each evaluation item is W _N , the user evaluation score (U) is calculated as in Equation 1 below.

[Equation 1]

On the other hand, if the total number of evaluations that the service user evaluated the service is M, and the user evaluation score evaluated by each user is U _M , the service evaluation score is calculated as in Equation 2 below.

[Equation 2]

At this time, when the comprehensive service evaluation score is T, it is calculated by the following equation (3).

[Equation 3]

The user evaluation score, the service evaluation score and the comprehensive service evaluation score calculated by the above formula are stored in the database server 13 of the operator server system 1.

In the next step S700, the corresponding information is transmitted at the request of the client of the service user or the service provider who wants to check the comprehensive service evaluation score.

The evaluation score and the comprehensive service evaluation score for the service generated through the above steps are transmitted from the operator server system to the pay information user server 4. At this time, there are two types of transmission methods: a transmission method using a real time request and a transmission method using a batch information request.

The real-time request method is a method of processing a real-time response format in response to a request of the paid information user server 4 in a predetermined format.

First, when the paid information user server 4 frequently requests a service search word or service provider to the operator server system 1 and requests the corresponding service evaluation information, the operator server system 1 pays the requested service evaluation information in real time. The information is sent to the user server 4.

At this time, the pay information user server 4 requests the service evaluation information from the operator server system 1 in a manner of transmitting the request specialized format. Here, the full text of the request is composed of header information and a number of body information corresponding to the required number of service providers. The header information includes paid information user server information, transmission time, request type of request based on service query or service provider, service search query (eg, car maintenance), service evaluation information request, etc. It includes the service provider's homepage URL, service provider name, representative mail, contact information, telephone number, and business registration number.

The operator server system 1 transmits information on the corresponding service in real time in response to the request message format in real time. The response message also includes header information and the number of body information corresponding to the number of service providers required. . The header information includes paid information user server information, transmission time, request type, service search word, service evaluation information request number, operator server system information, reception time, processing status message, etc., and the body information includes the corresponding service for which information is requested. It includes the homepage URL of the provider, a service provider name, a representative mail, a contact number, a telephone number, a business registration number, a comprehensive service evaluation score, an evaluation number, an evaluation item number, an evaluation item corresponding to the evaluation item number, and an evaluation score.

A method of transmitting a batch information request is a method of requesting a batch information to receive information in a file format.

If the paid information user server 4 has previously requested placement information from the operator server system 1, the operator server system 1 transmits service evaluation information of all or requested service providers at a predetermined time. At this time, the type of information to be transmitted is in the form of a file, which includes the header information and the body information as in the real time transmission method. The predetermined time refers to a periodic time arbitrarily set by the operator server system 1, and is preferably set to a dawn time which does not take much load on a daily basis.

Here, the header information and the body information of the full text and the file may be changed as necessary.

Of course, the information provided to the paid information user 4 is transmitted after paying a certain price, which can be easily implemented by those skilled in the art.

4 is a screen configuration of an embodiment for providing a service comparison using service evaluation information according to the present invention.

As shown in FIG. 4, when a corresponding service name to be used is input to the service search group 410, a service searched according to a condition of a search term entered in the service provider list group 420 is displayed during service classification of a service provider system. It is displayed where they belong and how many service providers are found.

The service provider list group 420 may be divided into a sponsored service provider part, a service provider part, and a service improvement higher service provider part as a list of service providers that match the conditions of the previously entered search word.

The sponsored service provider section lists the information and service evaluation scores of the service provider at the top of the search list when the service provider registered in the operator system pays the service provider for the purpose of advertising, when the search condition is met. The service provider part is a list of general service providers that meet the search criteria. Basically, the service provider's information and service evaluation scores are listed according to the sorting order determined by the operator's system. It is desirable to configure the information of the service provider and the service evaluation score to be listed accordingly. The service improvement upper service part is a part in which information and service evaluation scores of the higher service providers that have improved the most during the period determined by the operator system among the service providers corresponding to the search condition are listed. In addition, if the name of the listed service provider is selected, the service evaluation and comparison detail screen of the service provider is displayed.

The service evaluation score group 430 is an intuitive representation of the service comparison between service providers. The service evaluation score group 430 includes a horizontal score bar and an icon indicating a score to display the service evaluation score of each service provider listed according to a search condition. Display. However, the present invention is not limited to the specific patterns or layouts exemplified herein, and it may be easily implemented by those skilled in the art to modify the patterns and layouts to increase the intuitiveness of the accessor as necessary.

In this way, by displaying the service evaluation scores for each service provider on one screen, the comparison of the service quality of the corresponding service providers is possible at a glance, so that the user can objectively select a service having better quality. That is, the present invention can provide service comparison information through service evaluation.

5 is a screen configuration of an embodiment of inputting a service evaluation score for generating service evaluation information according to the present invention.

As shown in FIG. 5, a screen for inputting a service evaluation score is largely composed of a service provider information group 510, a score input group 520 for each evaluation item, and an evaluation index using group 530.

The service provider information group 510 is a part of displaying brief information about a service provider to be evaluated.

According to the present invention, a service user is provided with a method of using a score entry group 520 for each evaluation item and a method of using an evaluation index using group 530 to evaluate a service.

The score input group 520 for each evaluation item may directly input a weight 521 and a service evaluation score 522 to an evaluation item previously defined by the operator system and provided for each service to evaluate a service. The weight 521 is basically given and displayed by the weight of each evaluation item determined by the operator system, but the total sum of the weights may be modified within 100% according to the preference of the service user. When the service input score 522 directly inputs a number between -5 and up to 5 for each evaluation item, the operator system automatically calculates the weight and the input score and immediately shows the user evaluation score 523. In addition, since the evaluation items for each service given by the operator system may change over time, the evaluation items, which are values for the corresponding services, may be added and deleted in the present invention.

The evaluation index using group 530 is a method of providing an answer through a detailed question and answer form for each evaluation item for a service user having low understanding of the evaluation item. When the evaluation index using group 530 is selected, the service evaluation index input screen 540 is displayed.

The service evaluation index input screen 540 is composed of a detailed question list capable of quantifying (numerical) evaluation items and weights and answers for each question. The evaluation index is composed of one or more questions for each evaluation item, and the weight 542 is basically assigned and displayed by the weight of each evaluation index question determined by the operator system, such as the weight 521 described on the service evaluation screen 520. However, the total sum of the weights can be modified within 100% according to the preference of the service user. The answer 543 is calculated with a weight based on a predetermined score for each answer when one of a list of answers predetermined in the operator system is selected for easy service provider selection.

6 is a screen configuration of an embodiment of providing a service evaluation and comparison information in the pay information provider server according to the present invention.

As shown in FIG. 6, the service provider server system 1 provides service evaluation and comparison information to the system of the pay information user server 4 in a batch format using real time or a file using a standard communication protocol. Indicates. This embodiment describes the use of service evaluation and comparison information provided by the operator server system 1 in the search portal site.

If you enter a search term in the search portal site provided by the paid information user server 4 and select the search button 610, the searched sites are listed. At this time, the search portal site transmits the search term (service provider name) to the operator server system. Using the protocol, the service provider system searches the database and transmits the service provider list and the service evaluation score described in the service provider portion of the service provider list group 420 to the search portal site. As a separate item of the service evaluation and comparison link 620 in the result screen, the site (service provider) and the service evaluation score are displayed. At this time, the specific pattern indicating the service evaluation score may be displayed to be changed according to the characteristics of the search portal site. In addition, the information on the site (service provider) and the service evaluation scores are basically listed according to the sorting order set by the operator server system, but the information on the site (service provider) and the service evaluation scores in the order of the evaluation items preferred by the searcher Are listed. In addition, when one site is selected from the service evaluation and comparison link 620, a service evaluation score 630 for each evaluation item of the corresponding site (service provider) is displayed.

In this embodiment, the homepage URL or site name of the searched site (service provider) (service) is not a method of delivering a search word (service provider name) to the operator server system using a standard communication protocol in the search portal site as described above. If you send information that uniquely identifies your site, etc. to the operator's system, the operator's system searches the database and delivers the service evaluation scores of the site (service provider) to the search portal site, which then returns the original search results. In addition, the service evaluation score may be additionally displayed on the screen outputting the display.

4 to 6 described above may be implemented by those skilled in the art in various forms.

On the other hand, in the present invention, the service evaluation and comparison information provided by the operator system is used for the API (Application Program Interface) or widget (widget) provided by the operator on non-profit homepages such as public institution homepage, blog, Internet cafe, personal homepage It can be implemented to make service evaluation and comparison information available on the homepage. When a desired search condition is input through an API or a widget provided by an operator in a non-profit homepage, the screen described with reference to FIG. 4 is displayed.

The present invention is to evaluate the service on the online or offline by the evaluation item of the corresponding service and calculate the comprehensive service evaluation score based on this and provide it to the preliminary service user or the paid information user, so that the service provider can provide accurate Provide service quality and provide service users with an opportunity to choose a better service. Paid information users can provide service evaluation information that can provide service evaluation information to customers who access the server. It has the effect of the invention to provide a method and system thereof.

Simple modifications and variations of the present invention can be readily used by those skilled in the art, and all such variations or modifications can be considered to be included within the scope of the present invention.

Claims (13)

A method of providing a service evaluation information by connecting an operator server system 1, a service provider client 2, a service user client 3, and a paid information user server 4 by an interconnection network 5, (A) receiving information on the service from the service provider client 2 in the operator server system 1; (B) registering information on the service received from the operator server system; (C) generating an evaluation item for a service based on the service information in a service provider server system and making a database; (D) the service user client 2 searching for the registered service and inputting an evaluation score and a weight for the evaluation item; And (E) calculating and databaseting a comprehensive service evaluation score on the basis of the evaluation score and the weight in the operator server system; Method for providing service evaluation information, characterized in that consisting of. The method according to claim 1, wherein said step (A) is performed by a service information provision request of said service user client (3). The method of claim 1, wherein in the step (D), the service user client 2 inputs an evaluation score for the evaluation item. Method for providing service evaluation information, characterized in that the operator server system (1) inputs an evaluation score for the questions provided for each evaluation item. The method according to claim 1 or 3, wherein in the step (D), the service user client 2 inputs an evaluation score and a weight for the evaluation item. Inputting the weight in% for each item of the evaluation item; And the sum of the weights for each item is 100%. The method of claim 4, wherein the calculating of the comprehensive service evaluation score in the step (E) comprises calculating a user evaluation score (U) according to Equation 1 below: [Equation 1]

In Equation 1, N is the total number of evaluation items, S _N is the number of evaluation points for each evaluation item, W _N is the weight for each evaluation item; Using the user evaluation score (U), to calculate a service evaluation score (E) by the following equation (2): [Equation 2]

In Equation 2, M is the total number of evaluations that the service user has evaluated the service, and U _M is a user evaluation score evaluated by each service user; Computing the overall service evaluation score (T) by the following equation (3): [Equation 3]

Method for providing service evaluation information, characterized in that performed by the step. 6. The method of claim 5, further comprising, after step (E), the service user client (2) retrieving a comprehensive service evaluation score for a registered service. . The service provider server system according to claim 1, wherein after the step (E), the pay information user server 4 requests the service provider server system 1 from the service provider server system 1 in the form of a request specialized format. Processing the information into a predetermined response specialized format and transmitting the information to the pay information user server (4). 2. The service provider server system (1) according to claim 1, wherein after the step (E), the pay information user server (4) sends a request for batch information to the service provider server system (1) for the databased information. Transmitting the information in the form of a file to the pay information user server (4) at a predetermined time. The service evaluation information according to claim 1, wherein the service provider server system 1 provides a service comparison information by providing each service evaluation score for the plurality of service providers on one screen. How to. An operator server system (1) for generating an evaluation item based on the information on the service and databaseting the comprehensive service evaluation score calculated using the evaluation score and the weight of the evaluation item input from the service provider client; A service provider client (2) for providing information on the service to the operator server system (1) via a communication network (5) and retrieving information on the comprehensive service evaluation score; And A service user client (3) for providing evaluation scores and weights for the evaluation items to the operator server system (1) through the communication network (5), and for retrieving and receiving information on the comprehensive service evaluation scores; Service evaluation information providing system, characterized in that consisting of. The pay information user server according to claim 10, wherein the service provider server system receives the comprehensive service evaluation scores databased by the operator server system 1 as information processed through a communication network 5 in a predetermined response specialized format or file format. Service evaluation information providing system, characterized in that it further comprises (4). The service provider server system (1) according to claim 10 or 11, A channel integration server supporting the conversion of information requested from the service provider client 2, the service user client 3, and the euro information user server into a communication protocol and data format suitable for the channel type, and including a function of a web server; 11); A service evaluation server 12 for processing information requested from the service provider client 2, the service user client 3, and the euro information user server; And A database server 13 interworking with the service evaluation server 12 for receiving and processing necessary data; Service evaluation information providing system, characterized in that consisting of. The method of claim 12, wherein the database server 13 A service provider database (131) for storing and managing information about service providers connecting through the service provider client (2); A service user database (132) for storing and managing information about service users connecting through the service user client (3); A service database 133 for storing and managing information on a service provided through the service provider client 2 in a category format according to any classification scheme; A service evaluation item database 134 for storing and managing evaluation item information necessary for evaluation of the service; A service evaluation database 135 for storing and managing information evaluated by the service user client 3; A service evaluation history database 136 for storing and managing a history of service history used by the service user client 3; A service evaluation statistics database 137 for storing and managing statistical information on the evaluated service; A service evaluation monitoring database 138 for storing and managing monitoring statistical data for service evaluation information; And A paid information database 139 for storing and managing evaluation information data for providing to the paid information user server 4; Service evaluation information providing system, characterized in that consisting of.

Images