KR100676515B1 - Method and system for connecting user's call and company's call - Google Patents

Abstract

The present invention relates to a method and system for a call brokerage service, which is a simple procedure for a user to input only a telephone number on a web, and an object thereof is to provide a call brokerage service method and system for calling a company without waiting for a call.

The present invention for achieving the above object, if the user confirms the company information provided by the portal server through the user terminal and delivers the call intermediation application information including the user's telephone number and company identification code via the portal server; Receiving the call mediation application information; Requesting a call to a business telephone terminal using the business telephone number corresponding to the business identification code; If the business telephone terminal does not answer the call, transmitting a short text message including a callback to the business telephone terminal; When the company telephone terminal requests a call to the call intermediation service system using the callback, the first telephone path is established in the call intermediary service system and the company telephone terminal period in response to the call. Requesting a call to a user telephone terminal through the user telephone number after waiting; Connecting, by the user telephone terminal, the first call path and the second call path when a second call path between the call intermediary service system and the user phone terminal period is formed in response to the call; When the call between the user telephone terminal and the company telephone terminal period is successfully made, and a transmission control signal is input from the company telephone terminal manager to the company telephone terminal with respect to the company details, push processing to transmit to the user telephone terminal; And if a call between the user telephone terminal and the company telephone terminal period is successfully made, calculating a call brokerage fee based on the call brokerage details; It includes a configuration.

According to the present invention, since the user becomes a recipient when the call between the user and the company is connected, the user can make a phone call with the company without having to wait for the waiting time for the call, and the call brokerage service system displays the detailed information of the company. Real-time delivery through the user's telephone terminal has the effect of increasing the company's reliability and purchasing power of the company's products.

Telephone, call, mediation

Description

Method and system of call brokerage service between user and company {METHOD AND SYSTEM FOR CONNECTING USER'S CALL AND COMPANY'S CALL}

1 is a conceptual diagram of a call brokerage service system according to the present invention;

2 is a block diagram of a call brokerage service system according to an embodiment of the present invention.

3 and 4 are flowcharts of a call brokerage service method according to an embodiment of the present invention.

5 is a diagram illustrating each step of a call brokerage service method according to an embodiment of the present invention for each network entity.

Figure 6 is an example of the input button display page of the company information search results and user telephone number used in the call brokerage service method of the present invention.

7 is an example of a company selection and user phone number input page of the call brokerage service method of the present invention.

8 is an example of a company website providing page of the call brokerage service method of the present invention.

9 is an example of a call brokerage request button providing page of the call brokerage service method of the present invention.

10 is an example of a page displaying a situation of requesting a call to the business telephone terminal of the call brokerage service method of the present invention.

FIG. 11 is an example of a page displaying a situation of re-requesting a call to a business telephone terminal in a call brokerage service method of the present invention. FIG.

Figure 12 is an example of displaying a situation of requesting a call to the company waiting phone number to the terminal company of the call brokerage service method of the present invention.

FIG. 13 is an example of a page displaying a situation in which a call request is made to a user's telephone terminal in a call brokerage service method of the present invention. FIG.

14 is an example of a detailed information providing page of a company in a call brokerage service method of the present invention.

The present invention relates to a call brokerage service method and system, and more particularly, to a call brokerage service method and system that allows a user to automatically call a company by inputting a telephone number on a web.

Recently, most Internet portal sites provide a service for searching for a company information. The company information search service refers to providing the user's computer with information such as the company name, telephone number, and location of the searched company when the user inputs the business name or business type of the company to search. The user may check the location of the company through the search result, and may call the company through the phone number and ask the person in charge of the inquiry.

On the other hand, in order for users to call the relevant company using the general company information of the portal sites as above, the user needs to check the company's phone number of the company information and dial by pressing a button on a separate general phone or a mobile terminal. There was discomfort.

In addition, the user has to wait while listening to the phone dial tone until the company representative receives the call, there was a problem that the user has to wait for tens of seconds even if the user does not receive the call immediately.

As described above, if the waiting time increases or the call fails, the company may damage the company's image and lose sales. In particular, in the case of an order delivery company where a user's phone is directly connected to an order, a huge loss of revenue may occur.

In an attempt to alleviate the inconvenience that a user needs to enter a business phone number in order to call a business, Korean Patent Laid-Open No. 2001-35194 proposes a 'web service using one-click auto dialing'. Specifically, this open patent is a PC-to-Phone telephone service that can be automatically dialed to a company by clicking on a banner advertisement or a telephone number on the web and talking to the other party. You don't need to type anything, just click on the computer to talk to the business using the computer's input / output device. However, there is a problem that the disclosed patent cannot be used by the user unless a voice input device (microphone) is provided in the computer, and the inconvenience of having to wait until the person in charge of the company responds according to the disclosed patent still exists. exist.

In addition, Patent Publication No. 2004-1216 discloses 'advertising and call connection method according to the current location of the subscriber in the next generation network,' specifically, this patent discloses the map information of nearby businesses when the subscriber requests the company guidance. It provides a method for connecting a call between the company and the subscriber when the subscriber requests a call connection. However, since this open patent is associated with map information, only the company information existing near the current location of the subscriber is provided, and there is a problem that it is not linked with general company information. In addition, this publication does not need to press a telephone number of a company as in the case of the above-mentioned Patent Publication No. 2001-35194, but there is still a problem that a user must wait for a call because the user is a caller.

The present invention has been made to solve the above problems, and the object of the present invention is to provide a method and system for a call brokerage service that allows a user to make a phone call without a waiting time as a simple procedure of inputting only a telephone number on a web. .

Another object of the present invention is to provide a call brokerage service method and system that can provide a telephone call service associated with the company information of the portal site.

Call intermediary service method according to the present invention to achieve the above object,

The call brokerage service system linked with the portal server is a service for providing call brokerage between user telephone terminals and company telephone terminal periods. Specifically, the present invention, (a) when the user confirms the company information provided by the portal server through the user terminal and delivers the call intermediation application information including the user telephone number and the company identification code via the portal server, the call Receiving mediation application information; (b) requesting a call to a business telephone terminal using the business telephone number corresponding to the business identification code; (c) if the business telephone terminal does not answer the call, sending a short text message including a callback to the business telephone terminal; (d) when the company telephone terminal requests a call to the call intermediary service system using the callback, forms a first call path in the call intermediary service system and the company telephone terminal period in response to the call, and then the first call path. Requesting a call to a user's telephone terminal through the user's telephone number after waiting the call path; (e) connecting, by the user telephone terminal, the first call path and the second call path when a second call path between the call intermediary service system and the user phone terminal period is formed in response to the call; (f) When a call between the user telephone terminal and the company telephone terminal period is successfully made and a transmission control signal with respect to the company details is input from the company telephone terminal manager to the company telephone terminal, it is pushed and transmitted to the user telephone terminal. Making; And (g) if a call between the user telephone terminal and the company telephone terminal period is successfully made, calculating a call brokerage fee based on the call brokerage details; It includes.

In the present invention, in the step (a), the portal server determines whether the cookie file for the portal server exists in the user telephone terminal, and if the cookie file exists, the user who is the identification code of the user telephone terminal. Providing a user input page and a user telephone number stored in the cookie file together with an input page of a telephone number to the user terminal; It is preferable that the step comprising.

In the present invention, the step (a), when the portal server determines whether the user account for the portal server exists, if the user account exists, with the input page of the user telephone number which is the identification code of the user telephone terminal Providing a user telephone number stored in the user account to the user terminal; It is preferable to include.

In the present invention, when the call between the user telephone terminal and the company telephone terminal is successfully made, receiving the detailed information of the company stored in the company information database of the portal server from the company telephone terminal to the user telephone terminal ; It is preferable to include.

The present invention for achieving the above object, in the call brokerage service system for serving a call brokerage between the user terminal and the company telephone terminal period in connection with the portal server, A call brokerage request information receiving module for receiving call brokerage request information including a user telephone number and a company identification code from a user terminal through a portal server; A subscription company information database in which at least one company telephone number corresponding to the company identification code is stored; Read the business phone number corresponding to the business identification code from the subscribing company information database, request a call to a business telephone terminal using the business telephone number, and the business telephone terminal responds to the call to the first call. Requesting a call to the user telephone terminal provided that a call is established, and connecting the first call path and the second call path provided that the second call path is formed in response to the call. Call mediation module; A billing module for calculating a call brokerage fee based on a call brokerage record on condition that a successful call between the user phone terminal and the company phone terminal period is made by the call brokering module; When a call between the user phone terminal and the company phone terminal is successfully made by the call mediation module, if a user requests detailed information of the company, a message is transmitted from the company phone terminal to the user phone terminal. module; When the call brokering application information is received by the call brokering application information receiving module, the call brokering module is called to connect the calls, and the billing module is called to calculate the call brokering fee based on the call brokering details, and the call A controller in charge of a series of processes relating to the intermediary service; Call intermediary service system comprising a.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Prior to this, terms or words used in the specification and claims should not be construed as having a conventional or dictionary meaning, and the inventors should properly explain the concept of terms in order to best explain their own invention. Based on the principle that can be defined, it should be interpreted as meaning and concept corresponding to the technical idea of the present invention. Therefore, the embodiments described in the specification and the drawings shown in the drawings are only the most preferred embodiment of the present invention and do not represent all of the technical idea of the present invention, various modifications that can be replaced at the time of the present application It should be understood that there may be equivalents and variations.

1 is a conceptual diagram of a call brokerage service system according to the present invention according to the present invention. Referring to the drawings, the call brokerage service system 100 of the present invention is connected to the portal server 50, the user telephone terminal 10b and the company telephone terminal 20 through the information communication network. On the other hand, the portal server 50 is connected to the user terminal 10a through an information communication network.

Here, the information communication network means a data communication network in a comprehensive sense, which is connected to each other by various networks including a LAN, a WAN, an intranet, and similar internal networks, and provides access to the Internet, and includes a private network and a public telephone network. It should be understood to include not only wired networks including PSTN, but also mobile and satellite networks, and wireless and broadband integrated networks (BcN) such as IMT-2000.

The user terminal 10a is a terminal that receives the company information from the portal server 50 by accessing the portal server 50 and makes a call brokerage request to the portal server 50 to make a phone call with a specific company. The user terminal may be a desktop computer, a notebook computer, a portable personal digital assistant (PDA), a cellular phone, a PCS phone, an interactive TV, and the like, but the present invention is limited thereto. It doesn't work.

The portal server 50 is a server that generally provides company information to the user terminal 10a, such as Yahoo and Naver. The portal server 50 receives a call brokerage request information for a specific company from the user terminal 10a and then calls it. Pass in 100. The portal server 50 need not be operated at the same place or by the same operator as the call brokerage service system 100, and a plurality of portal servers 50 and the call brokerage service system 100 may be linked to each other.

The user telephone terminal 10b is a terminal through which the user can make a call with the company telephone terminal 20 through the intermediation of the call brokerage service system 100. Here, the user refers to a person who accesses the portal server 50 through the user terminal 10a, receives company information, and receives a call brokerage service through the user telephone terminal 10b. The user telephone terminal 10b may be a general wired telephone or a mobile communication terminal (cellular phone, PCS terminal, etc.), but may also be a desktop, a notebook, a PDA, etc., which can be specified by a telephone number. In some cases, the user telephone terminal 10b may be the same as the user terminal 10a.

Meanwhile, in the present invention, the 'phone number' of the user telephone terminal 10b or the company telephone terminal 20 is a system generally used in wired communication service and mobile communication service and is composed of 8 to 12 digits. In some cases, it may be a system of IP addresses (ex: 201.205.128.22) or a system of letters.

The company phone terminal 20 is a terminal through which the company can make a call with the user phone terminal 10b through the intermediation of the call brokerage service system 100. Herein, the term “company” refers to a company, a group, or the like registered as company information provided through the portal server 50, and subscribes to a call brokerage service to the operator or call brokerage service system 100 of the portal server 50. It is a company. Like the user telephone terminal 10b, the company telephone terminal 20 may be a general landline telephone, a mobile communication terminal (cellular phone, PCS terminal, etc.), a desktop, a notebook, and a PDA.

The call brokerage service system 100 according to the present invention has a network configuration as described above, thereby providing a call brokerage service between a user and a company.

2 is a block diagram of a call brokerage service system according to an embodiment of the present invention. Referring to the drawings, the call brokerage service system 100 of the present invention is associated with a portal server 50, the web server 102; Call broker application information receiving module 103; Call mediation module 104; A billing module 105; Message sending module 106; Is provided, the database includes a subscription company information database 111; Call brokerage history database 112; Call brokerage charge history database 113;

First, the portal server 50 is a server that provides the company information to the user terminal 10a and receives the call brokerage service application information from the user terminal 10a. The web server 51 and the company information database 52 are connected to each other. Equipped.

The company information database 52 of the portal server 50 stores call brokerage service availability information along with general company information such as company name, business type, phone number, location information, sales item information, and advertisement file. Whether or not the call brokerage service is available means that the company is normally subscribed to the call brokerage service, or if the company is a prepayment of the call brokerage fee, the pre-payment amount is more than a predetermined amount. In particular, in the case of a method in which charges according to call brokerage are imposed on a company as in the embodiment of the present invention, it is preferable to provide a call brokerage service only when a corresponding company applies for subscription of a call brokerage service.

The web server 51 is a server that provides company information to the user terminal 10a at the request of the user terminal 10a. When a search for company information is requested from the user terminal 10a, the company information corresponding to the search condition is read from the company information database 52 and provided to the user terminal 10a. In some cases, the company information of a specific company may be provided to the user terminal 10a through a banner advertisement or the like, but the present invention is not limited to the manner in which the specific company information is provided. The company information includes whether or not call brokerage service is available, and it is preferable to display whether call brokerage service is available as a user telephone number input window.

When the web server 51 receives the call brokering application information including the user telephone number and the company identification code transmitted from the user telephone terminal 10b, it transfers it to the call brokerage service system 100.

Hereinafter, the call brokerage service system 100 associated with the portal server 50 will be described in detail.

The control unit 101 of the call brokerage service system 100 calls the call brokerage module 104 when the call brokerage application information is received by the call brokerage application information reception module 103 to connect the call to the billing module. Call 105 to calculate the call brokerage fee based on the call brokerage details, and call the message transmission module 106 to send the detailed information of the company, such as a series of processes related to the call brokerage service.

The web server 102 provides the user terminal 10a with a page necessary to provide a call brokerage service. For example, the status of call brokerage (call request and call request response status to company telephone terminal 20 or user telephone terminal 10b, etc.) while attempting to broker a call between business telephone terminal 20 or user telephone terminal 10b. ) Page can be provided to the user terminal 10a.

The call brokering application information receiving module 103 is a module for receiving call brokering application information including a user telephone number and a company identification code from the portal server 50 and storing it in the call brokerage details database 112. In some cases, a business phone number may be used as the business identification code.

The call brokering module 104 is a module that is responsible for call brokerage between the company telephone terminal 20 and the user telephone terminal 10b. Specifically, the company phone number corresponding to the company identification code is read from the subscription company information database 111, and a call is requested to the company telephone terminal 20 using the read company phone number. The company telephone terminal 20 requests a call to the user telephone terminal 10b on the condition that the first call path is formed in response to the call, and the user telephone terminal 10b responds to the call and a second call path is formed. If so, the first call path and the second call path are connected to enable a call between the company phone terminal 20 and the user phone terminal 10b.

The call brokering module 104 may be implemented as a Conference Call Service (VoIP) technology based on Computer and Telephony Integration (CTI) technology (eg, Patent Registration No. 10-0383329), or Voice over Internet Protocol (VoIP). Although it may be implemented as a conference call (multi-party simultaneous call) technology (for example, Patent Publication No. 10-2004-28005) based on the over Internet Protocol) technology, the present invention is not limited thereto.

The billing module 105 is a module that calculates a call brokerage fee based on the call brokerage details provided that the call brokerage module 104 establishes a successful call between the user phone terminal and the company phone terminal 20. Call brokerage rates can be calculated in proportion to the number of calls and / or talk time. The call brokerage fee calculated by the fee billing module 105 is usually charged to the company in the form of prepaid or postpaid, but in some cases, the cost of watching the advertisement after allowing the user to watch the advertisement when applying for the call brokerage By subtracting the call brokerage fee, the call brokerage fee may be charged to the user.

The message transmission module 106 provides the user terminal 10a with detailed information of the company during a call between the company telephone terminal 20 and the user telephone terminal 10b.

Further, the detailed information of the company is PUSH-processed when the transmission control signal is input from the company telephone terminal manager to the company telephone terminal, and is provided to the user telephone terminal.

Here, the subscription company information database 111 is a database in which information of companies subscribed to a call brokerage service among companies stored in the company information database 51 of the portal server 50 is stored. Specifically, a business identification code, a business phone number (including one or more standby phone numbers), a business name, a business name (or business code), a homepage address, an e-mail address, an instant messenger account address, and a call brokerage fee payment method (prepayment, postpay) , A pre-emptive amount, and the like are stored.

The call brokerage history database 112 is a database in which the call brokerage service system 100 stores information on a call brokerage between the user telephone terminal 10b and the company telephone terminal 20. Specifically, the call broker application identification code, call broker application information (user phone number and business identification code, application date and time), call request information (call request date and time, call response date and time, company phone number answered) to the business phone terminal, Call request information (call request date and time, call response date and time), call connection date and time, etc. to the user's telephone terminal are stored. In some cases, since the present invention is implemented in a multi-party simultaneous call method, the call content history itself between the company and the user may be stored in the call brokerage history database 112.

The call brokerage fee details database 113 is a database in which call brokerage fee information calculated by the billing module 105 is stored. Specifically, information such as company identification code (or user identification code), call broker application identification code, call brokerage fee, call brokerage charge request, call brokerage fee payment is stored.

The present invention can provide a call brokerage service between the user and the company by having the above components.

3 and 4 are flowcharts of a call brokerage service method according to an embodiment of the present invention, and FIG. 5 is a diagram illustrating each step of the call brokerage service method according to an embodiment of the present invention for each network entity.

6 is an example of an input button display page of a company information search result and a user's telephone number used in a call brokerage service method of the present invention.

7 is an example of a company selection and user telephone number input page of the call brokerage service method of the present invention.

8 is a view showing a company homepage providing page of the call brokerage service method of the present invention, and FIG. 9 is an example showing a call brokerage request button providing page of the call brokerage service method of the present invention.

FIG. 10 is an example of a page displaying a situation of requesting a call to a business telephone terminal in a call brokerage service method of the present invention, and FIG. 11 is an example of a page displaying a situation of re-requesting a call to a business telephone terminal. . 12 illustrates an example of requesting a call to a company waiting phone number from a company terminal.

13 is an example of a page displaying a situation in which a call request is made to a user telephone terminal in the call brokerage service method of the present invention.

14 is an example of a detailed information providing page of a company in a call brokerage service method of the present invention.

First, referring to FIGS. 3 and 5, first, a user accesses the portal server 50 using the user terminal 10a and requests a search for company information (step S110). Here, the company information refers to a company or a group name (eg, Green Garden), a business type (eg, flower delivery service), a phone number (eg, 051-327-4557), location information, and the like.

Then, the portal server 50 provides the company information corresponding to the user's search request to the user terminal 10a, and displays whether or not a call brokerage service is available for each company and / or a link of the homepage of each company (step S120). .

As shown in FIG. 6, it is preferable to indicate whether the call intermediation service is possible using an input button of the user's telephone number.

When the user selects one of the companies that are available for call brokerage service and applies for call brokerage, the portal server 50 provides the user terminal 10a with an input page of the user's telephone number. At this time, if the cookie file for the portal server 50 exists in the user terminal 10a, it is preferable to display the user's telephone number stored in the cookie file on the input page of the user's telephone number. Then, the user inputs the telephone number of the user telephone terminal 10b to be called on the input page of the user telephone number (step S130). If, in step S120 portal server 50 displays whether the call intermediary service available by the input button of the user telephone number, as shown in Figure 7, the user input button of the user's telephone number corresponding to the specific company information By inputting the user's telephone number into the user, it is possible to simultaneously select a company and input the user's telephone number.

On the other hand, after receiving the user information search results from the portal server 50 in step S120 step, the user may select a link of a specific company's homepage without applying for a call brokerage as in step S130, in which case, the portal server 50 provides a homepage of a corresponding company on the user terminal 10a and a call intermediation request button for a call brokerage application with the corresponding company.

 In providing the homepage of the relevant company and the call intermediation request button at the same time, as shown in FIGS. 8 and 9, a frame link method may be used, but the present invention is not limited thereto. Then, the user selects the call brokerage request button to apply for call brokerage, and inputs the telephone number of the user telephone terminal 10b to be called (S130b).

In step S130 or step S130b, when the user enters the company selection and the user's telephone number, the call brokerage application information including the user's telephone number and the company identification code is the call brokerage service from the user terminal 10a via the portal server 50; Delivered to system 100.

Then, the call brokerage service system 100 performs the occupation authentication or user authentication of the user telephone terminal 10b (step S140).

Occupancy authentication means confirming whether the user currently possesses the telephone terminal 10b of a user. Occupancy authentication may have various methods. The occupancy authentication is performed by confirming that the authentication number transmitted by dialing the user telephone terminal 10b using the ARS and the authentication number input through the user terminal 10a match. can do. If the user telephone terminal 10b is a mobile communication terminal, occupancy authentication is performed by confirming that the authentication number transmitted by the text message to the user telephone terminal 10b and the authentication number input through the user terminal 10a match. Can be done.

User authentication is a procedure of confirming whether a user is a true subscription name of the user telephone terminal 10b. Specifically, the user terminal 10a receives an identification code (eg, a resident registration number) of the subscriber of the user's telephone terminal 10b, and receives the service provider server (ex: general telephone operator server, to which the user's telephone terminal is subscribed). The user can perform user authentication by requesting confirmation of whether the user is the subscriber name and receiving the result of the request.

By performing the occupancy authentication or the user authentication in step S140, it is possible to block the user from applying for call brokerage unnecessary or mischievous.

After step S140, the call brokerage service system 100 preferably checks the status of the company selected by the user in the call brokerage service in step S130 (step S150). In addition, when the company is a prepayment company, inquires whether the prepayment amount of the company is a predetermined amount or more, and proceeds to the next step under the condition that the predetermined amount or more, or transmits a guide message to the company telephone terminal 20 in step S240 It is preferable.

As described above, the call brokerage service system 100 receives a call brokerage request from the user terminal 10a through steps S110 to S150.

Then, the call brokerage service system 100 performs call brokering between the user telephone terminal 10b and the company telephone terminal 20 through steps S210 to S300.

Hereinafter, the steps S210 to S300 will be described in detail with reference to FIGS. 4 and 5.

First, the call brokerage service system 100 requests a call to the company's telephone terminal 20 using the company's phone number corresponding to the company's identification code in step S130 (step S210). If the company phone terminal 20 does not answer the call, the call is re-requested to the phone number (redial) or the other phone number (waiting number) corresponding to the company identification code is sequentially requested.

If the company telephone terminal 20 does not answer the call within a certain time, as disclosed in FIGS. 10 to 12, after providing the retry or retry reservation time input page to the user terminal 10a, the page is displayed. If a retry or a reservation time is input through, it is preferable to request a call back to the company telephone terminal 20 when the reservation time has elapsed.

Then, the call brokerage service system 100 determines whether or not the company telephone terminal 20 answers the call as a result (S220).

If the company phone terminal 20 does not answer the call (No in step S220), the call brokerage service system 100 requests a call to the other company phone terminal 20 belonging to the same industry as the company. It can be (step S230a), it is preferable to indicate to the user terminal (10a) that the call to the other company's telephone terminal 20 of the same kind. If the other party's telephone terminal 20 answers the call, step S240 is performed.

In addition, when the business phone terminal 20 does not answer the call (No in step S220), a message including a callback may be transmitted to the business phone terminal 20 (step S230b), the company official callback When making a call to the call intermediary service system 100 through, the user phone terminal 10b and the call intermediary is automatically requested to proceed to step S240.

On the contrary, when the business phone terminal 20 responds to the call at step S220 (YES at step S220), the call intermediary service system 100 causes the first call path formed between the company phone terminals 20 to wait for a while. Thereafter, as shown in FIG. 13, a call is requested to the user telephone terminal 10b (step S240). It is desirable to display the call request fact also in the user terminal 10a.

If the company is a prepayment company, but if the prepayment is exhausted as a result of inquiring in step S150, the call brokerage service system 100 requests the call to the user telephone terminal (10b) of the company telephone terminal (20) Instead of sending a ringback tone, it is preferable to send a message about the fact that the prepaid amount has been exhausted and that the call brokerage fee is postpaid.

Then, the call intermediary service system 100 determines whether the user terminal 10b responds to the call in step S240 (step S250).

If the user telephone terminal 10b does not answer the call of the call brokerage service system 100 (No in step S250), the call brokerage service system 100 fails the call brokerage to the user terminal 10a. After displaying the message, the method returns to step S240 to request the call back to the user's telephone terminal. (Step S260).

Then, when the user telephone terminal 10b answers the call of the call brokerage service system 100 (YES in step S250), the second call formed between the call brokerage service system 100 and the user telephone terminal 10b. The road is connected to the first call path queued in step S240, so that a call is made between the user phone terminal 10b and the company phone terminal 20 (step S270).

Then, the call brokerage service system 100 determines whether the user requests detailed information of the company in step S270 (step S280).

If the user does not request the detailed information of the company (No in step S280), the call brokerage service system 100 does not display the company details on the user's telephone terminal, and the charge for the call brokerage service is Claimed (step S280a).

On the contrary, when the user requests detailed information of the company in step S280, the call brokerage system 100 displays the detailed information of the company on the user's terminal (step S300).

Referring to Figure 14, before the step S270 in step S300 is successfully made a call between the user telephone terminal 10b and the company telephone terminal 20,

When the user requests detailed information of a company, a transmission control signal is input from the company's phone terminal manager to the company's phone terminal, and pushed to display a page provided to the user's phone terminal.

The user can receive the desired information in real time regardless of the capacity by using a multimedia messaging system (MMS) method to the user's telephone terminal. Here, the MMS method is a transmission service capable of mutual feedback between a user and a company, unlike a conventional one-way transmission service.

For reference, the current mobile communication terminal has various functions beyond the simple call function, and not only transmits the message contents, but also attaches multimedia data such as music and video to the other party through the MMS method as described above. .

Then, the call brokerage fee is calculated based on the call brokerage details (step S290).

The call brokerage service method according to the present invention provides a call brokerage service through which the user becomes a receiver and can make a call with a company's telephone terminal without waiting for a call.

As described above, although the present invention has been described by way of limited embodiments and drawings, the present invention is not limited thereto, and the technical spirit of the present invention and the following will be understood by those skilled in the art to which the present invention pertains. Various modifications and variations are possible, of course, within the scope of equivalents of the claims to be described.

According to one aspect of the present invention, the user can check the company information of the portal site and immediately call the person in charge immediately after entering the desired telephone number, and obtain the necessary information quickly through the question / answer with the person in charge can do.

According to another aspect of the present invention, since the user is the recipient when the call between the user and the company is connected, the user can make a phone call with the company without having to wait for the waiting time.

According to another aspect of the present invention, by subscribing to a service that provides users with a call brokerage service associated with the company information, it is possible to obtain the advertising and promotion effect of the company, in particular in the case of delivery order business direct increase in sales The effect can be obtained.

According to another aspect of the present invention, since the call brokerage service system can be used as an agent in mediating a call between a user and a company to grasp the call history, the call brokerage fee can be easily calculated and a call between the user and the company. The content can be collected and used as the basis for judging the quality and effectiveness of the call brokerage service.

According to another aspect of the present invention, by going beyond the existing online advertising methods such as keyword advertising and impression ads, it is possible to generate revenue through call brokerage rates by providing new advertising solutions to numerous companies.

According to another aspect of the present invention, since the call brokerage service system can receive detailed information of the company in real time through the user's telephone terminal, there is an effect of increasing the reliability of the company and the purchasing power of the company product.

Claims (5)

In the method of the call brokerage service system associated with the portal server to service the call broker between the user telephone terminal and the company telephone terminal period, (a) after the user confirms the company information provided by the portal server through the user terminal and passes the call broker application information including the user's telephone number and the company identification code through the portal server, the call broker application information is received. step; (b) requesting a call to a business telephone terminal using the business telephone number corresponding to the business identification code; (c) if the business telephone terminal does not answer the call, sending a short text message including a callback to the business telephone terminal; (d) when the company telephone terminal requests a call to the call intermediary service system using the callback, forms a first call path in the call intermediary service system and the company telephone terminal period in response to the call, and then the first call path. Requesting a call to a user's telephone terminal through the user's telephone number after waiting the call path; (e) connecting, by the user telephone terminal, the first call path and the second call path when a second call path between the call intermediary service system and the user phone terminal period is formed in response to the call; (f) When a call between the user telephone terminal and the company telephone terminal period is successfully made and a transmission control signal with respect to the company details is input from the company telephone terminal manager to the company telephone terminal, it is pushed and transmitted to the user telephone terminal. Making; And (g) calculating a call brokerage fee based on a call brokerage history when a call between the user telephone terminal and the company phone terminal period is successfully made; Call intermediary service method comprising a. The method of claim 1, In step (a), When the portal server determines whether the cookie file for the portal server exists in the user telephone terminal, and if the cookie file exists, the portal server stores the cookie file with the input page of the user's telephone number, which is an identification code of the user telephone terminal, in the cookie file. Providing a user input page and a user telephone number to the user terminal; Call intermediary service method comprising a. The method of claim 1, In step (a), When the portal server determines that the user account for the portal server exists, and if the user account exists, the user telephone number stored in the user account together with the input page of the user telephone number, which is an identification code of the user telephone terminal, is recalled. Providing to the user terminal; Call intermediary service method comprising a. The method of claim 1, Receiving detailed information of a company stored in a company information database of a portal server from the company phone terminal to the user phone terminal when a call between the user phone terminal and the company phone terminal period is successfully made; Call intermediary service method further comprising. In the call brokerage service system that connects the portal server to service call brokering between the user telephone terminal and the company telephone terminal period, A call brokerage request information receiving module for receiving call brokerage request information including a user telephone number and a company identification code from a user terminal through a portal server; A subscription company information database in which at least one company telephone number corresponding to the company identification code is stored; Read the business phone number corresponding to the business identification code from the subscribing company information database, request a call to a business telephone terminal using the business telephone number, and the business telephone terminal responds to the call to the first call. Requesting a call to the user telephone terminal provided that a call is established, and connecting the first call path and the second call path provided that the second call path is formed in response to the call. Call mediation module; A billing module for calculating a call brokerage fee based on a call brokerage record on condition that a successful call between the user phone terminal and the company phone terminal period is made by the call brokering module; A message transmission module for transmitting detailed information to a user telephone terminal when a user requests detailed information of a company when a call between the user telephone terminal and the company telephone terminal is successfully made by the call mediation module; And When the call brokering application information is received by the call brokering application information receiving module, the call brokering module is called to connect the calls, and the billing module is called to calculate the call brokering fee based on the call brokering details, and the call A controller in charge of a series of processes relating to the intermediary service; Call intermediary service system comprising a.

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