CN102035953A - Method and system for communicating - Google Patents
Method and system for communicating Download PDFInfo
- Publication number
- CN102035953A CN102035953A CN201010136500XA CN201010136500A CN102035953A CN 102035953 A CN102035953 A CN 102035953A CN 201010136500X A CN201010136500X A CN 201010136500XA CN 201010136500 A CN201010136500 A CN 201010136500A CN 102035953 A CN102035953 A CN 102035953A
- Authority
- CN
- China
- Prior art keywords
- call
- enterprise
- caller
- consumer
- request
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/66—Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/003—Click to dial services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
Abstract
The invention provides a method and a system for telephone calling. The method comprises the steps of receiving calling request containing information of the receiver from a caller, calling the receiver with the information of the receiver, calling the caller, and connecting the calling for the receiver and the calling for the caller.
Description
Technical field
The present invention relates to be used for method for communicating and system, and in a specific example, relate to be used to carry out call (as, be used to be connected the calling between enterprise and the potential consumer) method and system.
Background technology
In this specification to arbitrarily open (or from its information that obtains) or to the reference of known any thing, be not and should not be regarded as open (or from its information that obtains) or known thing form the common practise the related field of this specification a part affirmation or admit or the inspiration of arbitrary form.
At present, if the potential consumer needs the commodity or the service of particular types, then they can search for by business directory (business directory), so that find suitable enterprise.In case they have enterprise's particulars, as enterprise's telephone number, they generally phone to enterprise and obtain further information then.To understand this and not only cause expense, and also cause expense for the enterprise in the advertisement in the business directory for consumer's (it must be made a phone call to enterprise).
Therefore, need be used to carry out the system and/or the method for call, it overcomes or improves at least one or more shortcomings of existing scheme, or the alternative of existing scheme is provided.
Summary of the invention
According to an example, provide here to be used for method for communicating and system.
With the first wide in range form, the method that is used to carry out call is provided, described method comprises the steps: in treatment system: from the request of caller's receipt of call, described call request comprises call recipient information; Use call recipient information to call out call recipient; Call out the caller; And two callings that are connected to call recipient and caller.
In one example, come the receipt of call request by internet or portal website (web portal).
According to further example, any one in caller and the call recipient or combination are the registered users of portal website.
In another example, call recipient is an enterprise, and enterprise is a call payment.
According to the second wide in range form, the system that is used to carry out call is provided here, described system comprises: the call request receiving-member, be used for from the request of caller's receipt of call, described call request comprises call recipient information; Call Block is used to use call recipient information to call out call requester and caller; And link, be used to be connected to two callings of call recipient and caller.
To understand, can be discretely or form described herein is provided in combination.
Description of drawings
Now with reference to accompanying drawing example of the present invention is described, wherein:
Fig. 1 is the flow chart that can be used to implement or carry out the exemplary method/processing of specific embodiment;
Fig. 2 is the example network infrastructure that can be used to implement or carry out specific embodiment;
Fig. 3 is the FBD (function block diagram) that can be used to implement or carry out the example process system of specific embodiment;
Fig. 4 is the FBD (function block diagram) that can be used to implement or carry out the example process system of specific embodiment;
Fig. 5 is the flow chart that can be used to implement or carry out the exemplary method/processing of another specific embodiment;
Fig. 6 is another flow chart that can be used to implement or carry out another example of another specific embodiment; And
Fig. 7 is another flow chart that can be used to implement or carry out another example of another specific embodiment.
Embodiment
Figure 1 illustrates the example that is used for method for communicating/processing.Especially, Fig. 1 is with to carry out call relevant.
Fig. 1 shows in step 100 can be from the request of caller's receipt of call.Call request can comprise call recipient information.In step 110, according to the call recipient information calls call recipient that comprises in the call request.Then, also the caller can be in step 120, called out, and two callings of caller and call recipient can be in step 130, be connected to.
According to a specific example, connect (as internet, portal website etc.) receipt of call request by network.Therefore, caller and/or call recipient can be to allow to call out the portal website of generation or the registered user of internet site.In addition, call recipient can be an enterprise, and wherein enterprise is that call payment and non-consumer (it may be the caller) are paid.
Correspondingly, can use the processing of distributed structure/architecture execution graph 1, describe the example of this distributed structure/architecture now with reference to Fig. 2.
In this example, base station 201 via communication network 202 (as, internet) and/or via communication network 204 (as, Local Area Network or wide area network (WAN)) be coupled to a plurality of terminal stations 203,205.Therefore, will understand, LAN 204 can form internal network at ad-hoc location.
Base station 201 generally comprises one or more treatment systems 210, is coupled to one or more databases 211 alternatively.In use, treatment system 210 can be configured to connect caller and call recipient.The information that is associated with caller and/or call recipient (as, about the user's of portal website registration particulars) can be stored in the database 211.The user at 205,203 places, terminal station can and/or visit their information separately to site registration then.
Correspondingly, can use the suitable treatment system 210 of arbitrary form.Figure 3 illustrates example.In this example, treatment system 210 comprise at least processor 300, memory 301, I/O (I/O) device 302 (as, keyboard and display) and external interface 303, as illustrated, they are coupled via bus 304.
Correspondingly, to understand, treatment system 210 can form from the treatment system of any appropriate (as the PC of programming suitably, internet terminal, kneetop computer, Hand held PC etc.), and it generally is that enable data transmits and website custody in some cases (web-hosting) and the functional operating application program software of file transfer protocol (FTP) (FTP).Therefore, this will generally to need treatment system 210 be to connect and be connected to the webserver of internet via high bandwidth.
Similarly, terminal station 203,205 generally adapts to the treatment system 210 that is positioned at base station 201 and communicates by letter to allow the user to call out each other.To understand, this can allow to use a plurality of multi-form terminal stations 203,205.
Figure 4 illustrates the example in suitable terminal station 203,205.As illustrated, terminal station 203 comprise processor 400, memory 401, input/output device 402 (as, keyboard and display) and external interface 403, as illustrated, they are coupled via bus 404.Generally provide internal interface 405 to be coupled to one of communication network 202,204 to allow terminal station 203, and correspondingly, this can be the form etc. of network interface unit.
In use, processor 400 adapts to via communication network 202,204 and communicates by letter with the treatment system 210 that provides in base station 201.
Correspondingly, to understand, terminal station 203,205 can from the treatment system of any appropriate (as, Bian Cheng PC, internet terminal, kneetop computer, Hand held PC, smart phone or mobile communications device, PDA, web server etc. suitably) form, it generally is that enable data transmits and the operating application program software browsed of web in some cases.
To the further example that be used to carry out call be described in more detail about Fig. 5 now.
Especially, Fig. 5 shows one or more consumers respectively and enterprise can register their particulars to website or portal website in step 500 and 510, so that can call out its other party via method and system described herein.Correspondingly, their particulars can be received by base station 201, and are stored in the database 211.Portal website also can be by base station 201 trustships (host).
In step 520, the consumer can pass through portal website's searching enterprise on their terminal station.In case they have found the enterprise of their search, the consumer just can propose call request to base station 201, to be connected with that enterprise via call.This request can be with hyperlink that enterprise is associated on click, fill up a form etc.
Therefore, in step 530, can direct action or calls out the business and consumer via switch (switch) in base station 201.In case the calling in that step 540 business and consumer has accepted to come in so in step 550, can connect consumer and enterprise call.In step 560, enterprise can be call payment, therefore can minimize the expense for the consumer.
Notably, processing as shown in Figure 5 also can comprise authenticating step, wherein in case received call request by base station 201, base station 201 just can be delivered call request to enterprise, if and only enterprise is (promptly, call recipient) accept or authenticated call request, just call out the business and consumer the two.
Further example:
To understand, this method that is used to call out and system can provide two sides' of the contact data that can use portal website to be connected not know each other (as, telephone number) mode.Therefore, portal website's (via treatment system etc.) can provide the order of switching platform, and described then platform can allow two or more caller's bridge joints together.
Further, will understand, method and system described herein can be effectively during with visit enterprise consumer's expense be reduced to zero or negligible quantity.
Described method can also reduce the corporate advertising expense significantly, because advertising expenditure can be called out based on each/transaction payment.Therefore, instead of a few row payment several thousand U.S. dollars on business directory, enterprise can pay for reality produces professional advertising expenditure now.
Therefore, for example, at present, if the consumer wants beeper motor vehicle repairer (Motor VehicleRepairer), then the consumer will visit various show and colours (as, business directory etc.) usually.The consumer will obtain the contact data of enterprise from business directory then.The consumer is from call enterprise then, and this will produce expense then.In addition, about the business directory service, enterprise has also produced advertising expenditure, and described expense enterprise generally must payment, and no matter they whether the advertisement from register receive any business.
On the contrary, as shown in Figure 6, system and method described herein allows the consumer to use internet or portal website's (it has a large amount of enterprises to its registration).The consumer registers his number to portal website then.When the consumer need then specific enterprise service and the inquiry of portal website/on the internet they the time, can connect consumer's the number and the number of enterprise via telephone exchange then.
Notably, Fig. 6 shows and can manage the consumer via consumer service centre.In addition, the server among Fig. 6 (base station of perhaps mentioning here) can with switch communication so that with consumer's bridge joint or be connected to enterprise.
Also will understand, method described herein can also comprise quality control feature, wherein uses voice suggestion in the both sides of calling out, and is using Connection Service described herein really to confirm them.For example, in consumer's one side, when consumer's receipt of call, Interactive Voice Response (Interactive Voice Response, IVR) prompting of the use of the service of affirmation can be arranged.In enterprise's one side, when the consumer hung up the telephone, IVR can point out enterprise and enquiry call whether " success ", obtains feedback thus.
Correspondingly, the consumer may not produce the expense that is used to call out.In addition, the expense of enterprise can be regarded as based on the advertising expenditure that can survey advertising unit.
Also will understand, processing/method described herein can be used for connecting two or more sides arbitrarily.This can be used for the consumer and arrive enterprise call (B2B) to consumer's calling (B2C) or enterprise, or further also be used for private user to enterprise call (C2B), enterprise.In addition, method described herein also can have influence to international rating class, and wherein the consumer can get in touch from another national enterprise the gratis, as long as use portal website or internet.
According to further example, will understand, although can use portal website to transmit call request by the caller, also can be via transmission call requests such as short message services (SMS).Fig. 7 shows and uses that SMS is functional to cause two branch roads (branch road A and branch road B) that calling of switchboard is called out, be thus connected caller and call recipient the two.SMS gateway in this example can be by treatment system 201 management.
To understand, system and method described herein can be used for connecting the caller in many other situation/schemes.Especially, the system and method for current description is particularly suitable for mobile communication, although will understand, described method and system can also be used for other communicators.
Therefore, for example, system and method described herein can be used to connect two people as the part of online appointment service etc.In this example, first user of appointment service wants to get in touch second user.Therefore, first user can speak via the meet-a-mate site request and second user.(it can be base station or switch to the treatment system that is associated with the website, as described herein those) request can be delivered to second user then, described second user can accept or refuse call request (perhaps via SMS, perhaps via the websites response request).If accept request, then treatment system can call out first and second users the two, and connect two callings so that the user can talk to each other, and do not reveal any specific contact details.
According to another example, system and method described herein can be used in marketing studies (as telemarketing).Therefore, in this specific example, want to carry out the commodity of market survey or the calling that the service provider can ask to be switched to consumer or potential consumer.The consumer then can by treatment system (as, base station described herein or switch) contact, and if the consumer accept investigation request, then treatment system can call out provider and consumer the two, and connect two and call out so that can carry out investigation.
And in another example, system and method described herein can be used for providing general information via telecommunication installation.Therefore for example, the user of system and method described herein can use described system via the website alarm clock to be set, wherein treatment system (as, base station described herein or switch) can the calling party and activate alarm clock.The user can answer the call, and wherein treatment system can connect the user to automatic speech message, weather IVR etc. for example, and wherein the user can be apprised of the information that is associated with the weather on the same day, news etc.Notably, the mobile communication service provider can comprise this option in the plug-in unit (package) of mobile phone.
Notably, also will understand, as shown in the example here, call recipient can (although be not must) be replied the call request from website, treatment system or switch, is bridged so that call out.Therefore, processing described herein can comprise the form by the authentication of call recipient.Can provide authentication by any means, and authentication can comprise text based reply (as, SMS), oral replying (as via the call center) or via the website etc.
In addition, will understand, call can be interpreted as the voice communication of any type, its can comprise IP-based voice transmission technology (Voice over IP, VoIP), mobile communication (as, via mobile phone, PDA etc.) and the traditional calling of other types.
Therefore, provide here to be used for method for communicating and system, and especially, provide to be used for the method and system that communicates via telecommunication installation etc.According to another example, method and system described herein provides communication gate, by described communication gate, connects first and second callers and does not need towards each other openly contact details.
Some embodiments of the present invention have only been described in the front, and can to its make amendment and/or change and do not depart from the scope of the present invention and spirit, described embodiment is illustrative rather than restrictive.
Under the situation of this specification, word " comprises " and meaning " mainly comprise but not must separately " or " having " or " comprising ", rather than " only by ... form ".The distortion that word " comprises " also has the meaning to change.
Claims (8)
1. method that is used to carry out call, described method comprises the steps:
From the request of caller's receipt of call, described call request comprises call recipient information;
Use described call recipient information to call out call recipient;
Call out described caller; And
Be connected to two callings of call recipient and caller.
2. method according to claim 1 wherein receives described call request by internet or portal website.
3. method according to claim 2, any one of wherein said caller and described call recipient or combination are the registered users of described portal website.
4. according to any one described method of claim 1 to 3, wherein said call recipient is an enterprise, and described enterprise is described call payment.
5. system that is used to carry out call, described system comprises:
The call request receiving-member is used for from the request of caller's receipt of call, and described call request comprises call recipient information;
Call Block is used to use described call recipient information to call out call recipient and described caller; And
Link is used to be connected to two callings of call recipient and caller.
6. system according to claim 5, wherein said call request receiving-member receives described call request by internet or portal website.
7. system according to claim 6, any one of wherein said caller and described call recipient or combination are the registered users of described portal website.
8. according to any one described system of claim 5 to 7, wherein said call recipient is an enterprise, and described enterprise is described call payment.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| AU2009101027A AU2009101027B4 (en) | 2009-10-06 | 2009-10-06 | A method and system for communicating |
| AU2009101027 | 2009-10-06 |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102035953A true CN102035953A (en) | 2011-04-27 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201010136500XA Pending CN102035953A (en) | 2009-10-06 | 2010-03-12 | Method and system for communicating |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN102035953A (en) |
| AU (1) | AU2009101027B4 (en) |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR100500707B1 (en) * | 2004-07-23 | 2005-07-12 | 윤필환 | Method and system for connecting call of user and call of company |
| CN1839405A (en) * | 2004-05-04 | 2006-09-27 | Utbk公司 | A method and apparatus to dynamically allocate and recycle telephone numbers in a call-tracking system |
| US20070112656A1 (en) * | 2005-10-28 | 2007-05-17 | Microsoft Corporation | Merchant powered click-to-call method |
| CN101120378A (en) * | 2005-02-17 | 2008-02-06 | 尹弼焕 | Method for providing call intermediation services and system therefore |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6944278B1 (en) * | 1997-11-26 | 2005-09-13 | Sun Microsystems, Inc. | Internet-activated callback service |
| US20050021345A1 (en) * | 2003-05-05 | 2005-01-27 | Rotella Carl Jay | Webcall |
| WO2005122541A2 (en) * | 2004-06-14 | 2005-12-22 | Primus Telecommunications Limited | Message to set up a call within a telecommunications network by means of a data message |
| JP4420832B2 (en) * | 2005-02-21 | 2010-02-24 | 株式会社日立コミュニケーションテクノロジー | VoIP gateway device |
-
2009
- 2009-10-06 AU AU2009101027A patent/AU2009101027B4/en not_active Ceased
-
2010
- 2010-03-12 CN CN201010136500XA patent/CN102035953A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1839405A (en) * | 2004-05-04 | 2006-09-27 | Utbk公司 | A method and apparatus to dynamically allocate and recycle telephone numbers in a call-tracking system |
| KR100500707B1 (en) * | 2004-07-23 | 2005-07-12 | 윤필환 | Method and system for connecting call of user and call of company |
| CN101120378A (en) * | 2005-02-17 | 2008-02-06 | 尹弼焕 | Method for providing call intermediation services and system therefore |
| US20070112656A1 (en) * | 2005-10-28 | 2007-05-17 | Microsoft Corporation | Merchant powered click-to-call method |
| CN101297316A (en) * | 2005-10-28 | 2008-10-29 | 微软公司 | Merchant powered click-to-call method |
Also Published As
| Publication number | Publication date |
|---|---|
| AU2009101027A4 (en) | 2009-11-12 |
| AU2009101027B4 (en) | 2010-07-15 |
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Application publication date: 20110427 |