KR100664348B1 - A method of controlling an use of a notice board at web site - Google Patents

Abstract

The present invention displays the response processing status of the questions posted on the bulletin board on the bulletin board and promptly informs the response processing contents of the bulletin board of the web site to increase the reliability and user satisfaction of the corresponding web site for managing the bulletin board A method for controlling operation of a web site, wherein the user terminal accesses a web server and a bulletin board server through an internet network, and requests a bulletin board inquiry. When a bulletin board inquiry request is made from a terminal, a detailed item informing the response processing status of a question registered on the bulletin board and a bulletin board screen capable of displaying data according to the data file are sent to the user terminal to answer the question on the bulletin board. The response processing status for If the response to the statement is complete, because it automatically send its response information to the PC of the questioner can suppress the frustration of the user.

Online, website, bulletin board, bulletin board inquiry, question / answer, processing status

Description

A method of controlling an use of a notice board at web site}             

1 is a block diagram of a bulletin board operation control system of a website employing a method according to an embodiment of the present invention,

2 is a flowchart for explaining a process of providing a bulletin board to a user in an embodiment of the present invention;

3 is a view showing an example of a bulletin board screen provided to a bulletin board user in a bulletin board server when a non-member bulletin board user selects a bulletin board inquiry menu according to an embodiment of the present invention;

4 is a view showing an example of a bulletin board screen provided to a bulletin board user in a bulletin board server when a bulletin board user is a member of the bulletin board user in the embodiment of the present invention;

FIG. 5 is a flowchart illustrating a process of receiving a question from a bulletin board user and processing a response thereto according to an embodiment of the present invention.

※ Explanation of code for main part of drawing

10: user terminal 14: Internet network

16: Web Server 18: Bulletin Board Database

20: responder terminal 22: bulletin board server

The present invention relates to a method for controlling a bulletin board operation of a web site, and more particularly, to a method for controlling a bulletin board operation of a web site that responds to questions received on a bulletin board of a web site.

The emergence of the World Wide Web has contributed greatly to the specification of Electronic Commerce on the Internet.

The Hypermedia function provided by the World Wide Web enables the display of products based on multimedia, which provides much more vivid product information than existing network-based shopping malls. (Hypertext) function enables easy and effective product search.

With the advent of the World Wide Web, many companies operate websites on the Internet, advertising their products on their websites or trading their products through shopping malls.

Most web sites run bulletin boards that receive questions from users and provide answers to those questions. The board receives and resolves complaints or other inquiries about the product.                         

However, when a large number of users access a web site online, the questions are crowded, and the response time is often long. Such a case causes amplification of the user's dissatisfaction.

The present invention has been made to solve the above-mentioned conventional problems, the response to the questions posted on the bulletin board to display the status of the response on the bulletin board and immediately responds to the response processing contents for the corresponding web site for managing the bulletin board The purpose is to provide a method for controlling the bulletin board operation of a web site to increase the reliability and user satisfaction.

In order to achieve the above object, a bulletin board operation control method of a web site according to a preferred embodiment of the present invention is connected to a web server and a bulletin board server through an internet network and requests a bulletin board inquiry. In the bulletin board operation control method of the web site for transmitting to the user terminal,

When a bulletin board inquiry request is received from the user terminal, a detailed item informing the response processing status of a question registered on the bulletin board and a bulletin board screen capable of displaying data according to the data file are transmitted to the user terminal. .

In addition, the method for controlling a bulletin board operation of a web site according to another embodiment of the present invention transmits a predetermined bulletin board screen to the user terminal as the user terminal requests a bulletin board inquiry by accessing a web server and a bulletin board server through an internet network. In the control method of the bulletin board operation of the website,

A first step of checking whether a bulletin board inquiry requester is a member when a bulletin board inquiry request is received from the user terminal;

If the result of the confirmation is not a member, the bulletin board screen has detailed items informing the status of response to all the questions registered on the bulletin board, the area where data can be displayed accordingly, and the screen of all the questions registered on the bulletin board and the responses thereto. Transmitting a data file to the user terminal; And

As a result of the confirmation, if the member is a member, the entire bulletin board screen has detailed items informing the status of the response to all the questions registered on the bulletin board, an area where data can be displayed accordingly, and a screen of all the questions registered on the bulletin board and their responses And a third process of making a data file of the member bulletin board screen displaying only the question registered by the bulletin board inquiry requester on the bulletin board and a response thereof to the user terminal.

Hereinafter, a system configuration using a bulletin board operation control apparatus of a web site according to an embodiment of the present invention will be described with reference to the accompanying drawings.                     

FIG. 1 is a system configuration diagram of a web site bulletin board operating control apparatus according to an embodiment of the present invention. The user can connect to the web server 16 through the Internet network 14 using a dedicated line, an ADSL, a modem, and the like. Terminal 10; A bulletin board database 18 for storing a question input through the user terminal 10 and a response thereto; A response officer terminal 20 for responding to a question input through the user terminal 10; And when a user accesses a bulletin board inquiry through a user terminal 10 connected to the web server 16 and requests a bulletin board inquiry, converts a bulletin board screen of a predetermined form into a transferable data file form to the web server 16. By providing the bulletin board screen of the predetermined type on the display screen of the user terminal 10 of the user, and the questions from the user terminal 10 and the response content transmitted from the response person terminal 20 to the bulletin board The bulletin board server 22 recorded in the database 18 is provided.

Here, the user terminal 10 generally includes data input means such as a keyboard, an electronic pen, a mouse or a conventional speech recognition software package, display means such as a video monitor, voice output means such as a speaker, and processing means such as a CPU. It consists of a personal computer with a built-in web-browser.

In FIG. 1, only one user terminal 10 is illustrated, and the number of the user terminals 10 is minimized to facilitate understanding of the drawings.

The user terminal 10 can access the bulletin board server 22 through the internet network 14 and the web server 16 to view the bulletin board provided by the bulletin board server 22.

The web server 16 connects the user terminal 10 and the bulletin board server 22 when an arbitrary user connects to the user terminal 10 through the Internet network 14 to request a bulletin board. The bulletin board screen according to the example is provided to the corresponding user terminal 10.

In particular, the bulletin board server 22 is a response process to the questions in any area of the bulletin board screen when any user accesses through the user terminal 10 (for example, current processing number, waiting time, waiting number, date by date) Processing status, etc.) and question / response screen, and if the e-mail address of the questioner is known when registering the answer to the question on the bulletin board, the response is pushed to the e-mail address of the questioner by the push function. In addition to automatic transmission, the message is displayed on the bulletin board.

If there is a year / month / day description of the processing status for each day among the items of the response processing situation, it is usually possible for any user to answer all the questions and answers until the user requests a bulletin board inquiry through the user terminal 10. The contents are displayed on the question / response screen, and if any user enters the year / month / day, the contents of the question and the response of the corresponding writing date are displayed on the question / response screen.

When the bulletin board server 22 displays the response processing status of the questions on the bulletin board screen, the bulletin board server 22 displays a graph indicating a situation in which responses to all questions up to the current day or the present are being processed and the bulletin board database 18. You can also display a graph that shows the estimated waiting time for answers to all the questions. For example, the graphs take the form of a vertical bar graph composed of several bars, and the situation in which responses to unanswered questions on the day or the present are processed is the highest position on the lowest bar. It can be seen that the color of the bar rises in sequence with the discernable color. In addition, when the answers to all the questions contained in the bulletin board database 18 are provided, the colors of the bars are sequentially displayed in the sequential colors of bars at the lowest position in the same way as the above. It is understood that it rises. That is, if the color of the bar of the highest position is displayed in bold colors, the answer to all the questions of the day is finished.

In addition, when any user logs in with his or her ID number through the user terminal 10, that is, the user logs in with the ID number of the user stored in the member database (not shown) managed by the web server 16. If so, the bulletin board server 22 constitutes a bulletin board as a user bulletin board showing a question and answer list of the user of the corresponding ID number, and an entire bulletin board showing question and answer lists of the user of the ID number and other questioners. The web server 16 transmits the user bulletin board data (ie, member bulletin board screen data) and the entire bulletin board screen data generated according to the configuration result to the terminal 10 of the user of the ID number through the Internet network 14. Done.

Next, a method of controlling a bulletin board operation of a web site according to an embodiment of the present invention will be described in detail with reference to the flowcharts of FIGS. 2 and 5.

First, a process of providing a bulletin board to a user in an embodiment of the present invention will be described with reference to the flowchart of FIG. 2.

When a user accesses the web server 16 via the Internet network 14 using the user terminal 10 (step S10), the web server 16 displays the initial menu screen data prepared in the bulletin board server 22. Withdrawal is transmitted to the user terminal 10 through the Internet network 14 (step S12). As a result, an initial menu screen including selection items such as bulletin board registration, bulletin board inquiry, bulletin board modification, and the like is displayed on the monitor of the user terminal 10.

The arbitrary user selects a desired item from a plurality of selection items displayed on the monitor of his terminal. When an item other than the "Bulletin inquiry" item is selected ("No" in step S14), it is selected. The corresponding item selection signal is transmitted to the web server 16 via the internet network 14. In response, the web server 16 draws screen data on the selected item and text data added thereto from the bulletin board server 22 and transmits the screen data to the user terminal 10 through the internet network 14 ( Step S16).

When the user selects the "Bulletin board inquiry" item ("Yes" in step S14), a corresponding "Bulletin board inquiry" item selection signal is transmitted to the web server 16 through the Internet network 14.

At this time, the web server 16 determines whether the user who selects the "Bulletin board inquiry" item is a member based on the member information (for example, member ID number) stored in the member database (not shown) (step S18). .                     

If it is not a member ("No" in step S18), the web server 16 withdraws the entire bulletin board screen data from the bulletin board server 22 and the terminal 10 of the user via the Internet network 14 (Step S20). Accordingly, on the monitor of the user terminal 10, the current process number, which means the process number for the question currently being processed among all the questions registered in the bulletin board as illustrated in FIG. 3, which has not been answered yet. You can see the waiting time, which means the estimated waiting time to complete the response to the questions, the waiting time, which means the remaining waiting number of users who have not been answered yet, and the processing status by date by the user's data input. Daily processing status, all questions posted by all users on the bulletin board, and a question / response screen (2) that posts the answers, a graph showing the processing status being answered for unprocessed questions on the day or so far, all Full, including graphs that show the estimated wait time for answers to questions. The commercially available screen is displayed.

On the contrary, when the user who selects the "Bulletin board inquiry" item is a member ("Yes" in step S18), the web server 16 sends the entire bulletin board screen data and the bulletin board screen data only for the member from the bulletin board server 22. It is withdrawn and transmitted to the terminal 10 of the user via the Internet network 14 (step S22). Accordingly, the entire bulletin board screen and the member bulletin board screen are displayed on the monitor of the user terminal 10 as illustrated in FIG. 4. Here, the entire bulletin board screen takes the same screen configuration as in the description of FIG. In addition, the member bulletin board screen is composed of a question / response screen (4) of the member only posted the question registered by the member on the bulletin board and the response processing status thereof.

In this way, the user can check the processing status of his question on the bulletin board through the entire bulletin board screen according to the membership, or the processing status of his question through the whole bulletin board screen and his own member bulletin board screen. Get to know.

In the embodiment of the present invention, a process of receiving a question from a bulletin board user and processing a response thereto will be described with reference to the flowchart of FIG. 5.

As any user connects to the web server 16 through the Internet network 14 using the user terminal 10, the web server 16 draws initial menu screen data prepared on the bulletin board server 22 to access the Internet. It transmits to the user terminal 10 through the network (14). As a result, an initial menu screen including selection items such as bulletin board registration, bulletin board inquiry, bulletin board modification, and the like is displayed on the monitor of the user terminal 10.

Accordingly, when the user selects the "bulletin board registration" item through the user terminal 10, a corresponding "bulletin board registration" item selection signal is transmitted to the web server 16 through the internet network 14. The web server 16 draws out bulletin board registration screen data from the bulletin board server 22 and transmits the bulletin board registration screen data to the corresponding user terminal 10 through the Internet network 14.                     

A bulletin board registration screen is displayed on the monitor of the user terminal 10, and the user inputs a question having a predetermined content by using data input means such as a keyboard, a mouse, an electronic pen (step S30).

A question input signal, which means that a question content and a question input to the user's data input means, is input is transmitted to the web server 16 through the Internet network 14, and the web server 16 sends the question input signal. Based on this, the question content is provided to the bulletin board server 22, and the bulletin board server 22 stores the received question content in the bulletin board database 18 (step S32).

The bulletin board server 22 receives the question and stores the question in the bulletin board database 18 and sends the question stored in the bulletin board database 18 to the response person terminal 20 to receive a response to the question.

Thus, when a response to any question is written in the response person terminal 20 and a response content and a response completion signal are sent to the bulletin board server 22 (“Yes” in step S34), the bulletin board server 22 Stores the response in the bulletin board database 18 (step S36).

The web server 16 then responds with the response if the user of the question for which the response is written is a member and the email address information for that user is in a member database (not shown) (" Yes " in step S38). The completion signal and the response completion message data are transmitted to the user terminal 10 of the interrogator through the internet network 14 (step S40). Accordingly, on the monitor of the user terminal 10 of the interrogator, for example, a response completion message such as "the response to the question of 00/00 00 0000 has arrived" can be viewed as a response arrival message on the user side. ) Is displayed and a beep sound is output through the speaker indicating that a response complete message has arrived. Thus, a user who has received a response to the question checks the contents of the response by, for example, driving Outlook express with the home icon of his terminal.

If the user terminal 10 has a built-in program that performs a push function, and the user terminal 10 has completed the response to the question, the user terminal 10 has a request to transmit a response completion signal in advance. Whenever the response is completed, the web server 16 transmits a response completion signal to the user terminal 10 through the Internet network 14, and the user who uses the user terminal 10 responds to his or her question. In response to the response being processed, for example, the home icon is driven by Netscape (netscape) to query the bulletin board provided by the bulletin board server 22 through the Internet network 14 and the web server 16.

As described in detail above, according to the present invention, the response processing status of the question is displayed on the bulletin board, and when the response to the question is completed, the response is automatically sent to the questioner's PC. You can see how long you have to wait to suppress the frustration, and since the response to the question is received in the form of an email, you can easily check the opening of the email inbox.

On the other hand, the present invention is not limited only to the above-described embodiment, but can be modified and modified within the scope not departing from the gist of the present invention, the technical idea to which such modifications and variations are also applied to the claims Must see

Claims (11)

In the bulletin board operation control method of the web site for transmitting a predetermined bulletin board screen to the user terminal in accordance with the request from the user terminal connected to the web server and bulletin board server via the Internet network, When a bulletin board inquiry request is received from the user terminal, a detailed item indicating a response processing status to a question registered on the bulletin board and a bulletin board screen capable of displaying data according to the data file are transmitted to the user terminal. How to control the bulletin board operation of the website. The method of claim 1, The detailed item transmitted to the user terminal includes a current processing number, waiting time, waiting number, and processing status by date. The method of claim 2, The detailed items may further include a graph indicating a situation in which responses to all questions on the day or present are being processed, and a graph showing an expected waiting time until the answers to all the questions are provided. How to control the bulletin board operation of the website. The method of claim 1, In response to a question ready for a response among the questions registered on the bulletin board, the response message is transmitted to the e-mail address input through the corresponding user terminal and the fact of the transmission is displayed on the bulletin board. Control method. In the bulletin board operation control method of the web site for transmitting a predetermined bulletin board screen to the user terminal in accordance with the request from the user terminal connected to the web server and bulletin board server via the Internet network, A first step of checking whether a bulletin board inquiry requester is a member when a bulletin board inquiry request is received from the user terminal; If the result of the confirmation is not a member, the bulletin board screen has detailed items informing the status of response to all the questions registered on the bulletin board, the area where data can be displayed accordingly, and the screen of all the questions registered on the bulletin board and the responses thereto. Transmitting a data file to the user terminal; And As a result of the confirmation, if the member is a member, the entire bulletin board screen has detailed items informing the status of the response to all the questions registered on the bulletin board, an area where data can be displayed accordingly, and a screen of all the questions registered on the bulletin board and the responses thereto. And a third process of converting the bulletin board screen which displays only the question registered by the bulletin board inquiry requester on the bulletin board and the response thereto into a data file and transmitting it to the user terminal. Control method. The method of claim 5, The second process is a web site bulletin board operation control method, characterized in that for transmitting the detailed item including the current processing number, waiting time, the number of waiting, the processing status by date when transmitting the detailed item to the user terminal. The method of claim 6, The detailed items may further include a graph indicating a situation in which responses to all questions on the day or present are being processed, and a graph showing an expected waiting time until the answers to the questions are provided. How to control the bulletin board operation of the website. The method of claim 5, The third process is a detailed item when transmitting the entire bulletin board screen to the user terminal, including the current processing number, waiting time, waiting number, the processing status by date, characterized in that for transmitting the bulletin board operation control method. The method of claim 8, The detailed items may further include a graph indicating a situation in which responses to all questions on the day or the present are being processed, and a graph showing an expected waiting time until a response to all questions of the member is provided. How to control the bulletin board operation of the website. The method of claim 5, In the third process, when the member bulletin board screen is transmitted to the user terminal, a graph indicating the degree of processing until the answer to all the questions of the member is completed near the member bulletin board screen and the response to all the questions of the member are displayed. Method for controlling the operation of the bulletin board of the Web site, characterized in that the transmission further comprising a graph indicating the estimated waiting time until it is provided. The method of claim 5, In response to a question ready for a response among the questions registered on the bulletin board, the response message is transmitted to the e-mail address input through the corresponding user terminal and the fact of the transmission is displayed on the bulletin board. Control method.

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