KR100421739B1 - A target marketing method based on the transfer and response of the goods/services informations using wireless mobile terminals - Google Patents

Abstract

In the present invention, the sender (service provider) gives customers incentives such as free calls to secure a customer database, and provides goods / service information and surveys to the secured customers (mobile phones, two-way pagers, etc.). Receive a response from the customer by sending) to the method and system to give differentiated incentives to customers according to the customer's response time, response integrity, product / service information satisfaction and customer behavior (purchase, etc.) by the response It is about.

Through the method of the present invention, when the customer receives the information sent by the sender, the user can induce a quick response, sincere response, and check the satisfaction of the transmitted product / service information so that the customer can use it as the analysis data of the propensity of the customer. In addition, incentive scores, cumulative incentive scores, and cumulative scores for the responses of the customer's received information can be checked by giving a customer's own room on the Internet.

In addition, this method analyzes the propensity analysis based on the sign-up form when the customer joins our company and selects the customer's interest field among the various service items on our homepage. It enables detailed target marketing through data mining technique by customer-specific information exchange based on analysis of propensity to follow-up by customers based on transmitted product / service information.

Description

A target marketing method based on the transfer and response of the goods / services informations using wireless mobile terminals}

According to the present invention, the sender (service provider) secures a customer database and transmits goods / service information to the customer to the customer's wireless mobile terminal, and then promptly responds to it, and sends it to the customer such as a sincere response based on recognition of the contents of the transmission. A method and system for deriving a quick and accurate response to a given information. In particular, the present invention provides the customer with different incentives according to the customer's response level, such as prompt response, sincerity, customer satisfaction check and purchase behavior for the transmitted goods / services information, and the customer's incentive score on the Internet The present invention relates to a customer management marketing method and a system therefor that enables customers to know directly through their own rooms and ultimately enable customers to respond quickly and accurately. In addition, the present invention analyzes the propensity according to the sign-up form at the time of signing up and selects a field of interest for each customer from among various service items on the Internet homepage of the service provider of the contents of the present invention. The propensity analysis also includes data mining that continuously transmits only the information needed by the customer and continuously reflects the response through the customer's propensity analysis through the customer's follow-up on the product / service information transmitted to the customers. It relates to target marketing through data mining and a system therefor.

Conventionally, advertising flyers, telephones, and postal methods have been used to deliver new products and service information directly to customers.

In order to overcome these shortcomings, it is a kind of procedure that proves that the user has seen the delivered message through the web, email, or wired / wireless to the display-based terminal in recent years. If you do this has been developed to give the customer a corresponding reward.

However, these conventional methods have been developed only for various compensation functions such as cash accumulation, wireless terminal fee discount, and product price discount when customers receive the information. The method for comprehensive customer management such as differentiation of responses and current status of customer responses could not be provided.

In addition, the client's disposition analysis has been conducted for the customer management that lacks accuracy based only on the contents of the limited membership.

The present invention is proposed to overcome the shortcomings of the conventional method, and sends goods and / or service information through the wireless mobile terminal of the customer, such as the promptness of the customer response, sincerity, satisfaction check for the transmitted goods / service information, etc. Therefore, by providing differentiated incentives for each customer and allowing customers to check the basis and contents of the incentives directly on the Internet, they can obtain fast and accurate response from customers and continuously acquire and maintain loyal customers. It aims to do it.

In addition, the present invention increases the customer's satisfaction through a personalized service by providing a customer's room for each customer, analyzes the customer's interests through the continuous customer's interests, send customized information for each customer, and reflects the response through the detailed target marketing To make it possible for a different purpose.

Other objects and advantages of the present invention will become more apparent from the following detailed description of the invention and the accompanying drawings.

1 is a system configuration showing the flow of the target marketing method by the product and service information transmission and response using a wireless mobile terminal according to the present invention.

2 is an exemplary view of a self-bang initializing screen of the present invention.

Hereinafter, with reference to the accompanying drawings will be described in detail the configuration and operation principle of the present invention.

<Recruiting New Customers>

1 is a system configuration diagram illustrating a flow of a target marketing method by transmitting and responding to product / service information using a wireless mobile terminal according to the present invention. That is, a preferred embodiment of the target marketing method using the wireless mobile terminal according to the present invention is that the sender (service provider) transmits a message (advertisement, information, etc.) to the customer's wireless mobile terminal as shown in FIG. Instead, it receives a customer subscription by providing an incentive (s20). At this time, customer registration can be done by using a helper or the like, or by using the sender's Internet homepage.

The incentives above include:

A. Free wireless voice communication or wireless data communication for a certain time.

B. A certain amount of mileage provided by default.

C. A service that allows you to download content such as applications and games on our website.

At this time, service A provides free voice for a certain period of time for a free call for a predetermined time (for example, about 30 minutes), or a short message (for example, 50 times) for a short message (short message service). It's a good idea to make it available for free.

It is desirable to provide a wireless data communication service for a free time for a certain time for wireless data communication from a variety of information services provided by a mobile carrier to e-mail and wireless Internet.

Miles in Service B continue to accumulate according to the activity of the customer and should be used for the purchase of goods and the use of services within the limits set by the operator. It is also desirable to extend the wireless communication service provided by the service A with the accumulated mileage. In addition, the service that can be downloaded from the service C is desirable to be able to download the content useful to customers only to customers who have subscribed as our customers, that is, to prove that they are our members.

With the above incentives, it is possible to analyze the general propensity of customers by surveying not only the customer's identity information but also the customer's preference for product and service information through a questionnaire. This questionnaire may be conducted by sending a message and responding to the customer. The ID is assigned to each customer and a customer DB for customer management is generated based on the preference of the content of the subscription form for each customer (s80).

In the customer DB, it is preferable to include the contents of the own room that can know the status of the response to the product / service information received for each customer (s60).

Each customer's own room that each customer can access to the service provider's homepage operation server through the wired or wireless Internet (s40) is built in the service provider's internet homepage and is always available. It is also a good idea to include your room as a custom item in your own room by strategic alliances with Internet portals such as Yahoo and Naver.

After analyzing the customer tendency in the customer database and extracting the information to the target customer to build a separate database (s100). And a message is transmitted to the target customer through a gateway (s120) (s140).

Figure 2 shows an exemplary view of the initial room of the magnetic room of the present invention, it will be described with respect to the magnetic room described above. The home room 100 is a private customer room that can be accessed via wired or wireless Internet and is provided in the form of a web page and includes the following contents:

ID (10), password (20), subscription owner ID (30).

A. Customer Identification (40).

B. Customer Activity (40).

C. Status of mileage points for each activity (40).

D. List of goods and services available for purchase with a mileage score (40).

E. Customer Preferred Item (50) selected on the service provider's home page.

In A, the identity information of the customer includes the name and ID of the customer.

In B, the customer's activities include the response time when the customer receives the message, the degree of faithfulness of the response, the degree of satisfaction with the product / service information, the purchase record, and the introduction record. The response time of the customer here means the time until the customer receives the message and responds back to the sender. As the time is shorter, the response of the customer can be quickly known, thereby dividing the time into five minutes, one hour, one day or the like, and inducing a quick response of the customer by assigning a mileage score according to the speed of the response.

And the degree of sincerity of the response is an item that determines whether the customer reads and responds to the message when the customer responds. In general, when a customer responds, he or she can reply immediately without reading the message. Therefore, the customer inputs the words or sentences specified by the sender and sends them to the sender. If it is input, it is divided into a case of inputting a sentence and the like, and a mileage score is given differently.

The sincerity measurement is to determine whether the customer reads and responds to the message in response to the response. Another embodiment of the present invention is an input of a key word or sentence which is the most important content of the message, or at appropriate intervals in the content of the message. It is made based on the input of the words come out by combining the letters one by one, the word or sentence is to be displayed on the mobile terminal of the customer to distinguish easily from other words or sentences.

In addition, it is obvious to those skilled in the art that the integrity of the response can be measured in other ways.

Satisfaction level of the product / service information means the satisfaction of the product / service information received by the customer, that is, whether the received customer is the information he / she needs or not using the keys 0 to 9 of the wireless terminal. This information will be used as customer propensity analysis data so that it can be reflected in future data transmission customer selection. In this case, 0 is the most unsatisfactory information, and 9 is the most satisfactory case.

In addition, a purchase record means the record of whether the customer purchased the goods or services provided by the sender through a message. If you look at the message and purchase the goods and services included in the message, you will receive a separate mileage score.

An introduction record is a record of the case where a subscription customer has subscribed a non-subscription customer. In other words, the mileage score is given differently according to the number of people subscribed to by the customer, and the subscriber who introduced the product and service when the non-subscribed customer purchased the goods and services provided by the sender by recommendation of the subscribed customer (recommended) Mileage score is given to the subscriber.

Based on the information recorded in B, C displays the mileage score next to the activity record, and displays the remaining score by adding or subtracting the score according to the customer's activity and mileage usage.

In D, the scores in C list and choose what goods and services can be offered. In fact, customers can use their mileage points in part or in full when purchasing goods and services.

In E, the customer's preferred service information can be selected from the homepage of the service provider and configured in his room to receive the service information. In other words, customers like the stock information, weather forecast, news, sports (baseball, soccer, golf, etc.), chat, product information (computer, record, books, S / W, etc.) as their favorite contents. Make up the room. You can also change your interests. As such, when the customer configures or modifies his room, this information can be stored and analyzed in the customer database through the homepage operation server and used as data for analyzing the customer's disposition.

<Send message>

Now, the message transmission process is described. When the product / service information is generated (S200), the contents of the message to be transmitted are determined (S220), and the target customer selection criteria to which the message is transmitted is determined (S240). The content of the message may consist of advertisements or information about products and services, or it may be a questionnaire asking customers' opinions about new products and services. More mileage scores are assigned to quick and sincere responses, which may include information or questionnaires that require quick response.

Sending a message can be sent to all of your customers, and can be sent selectively. Screening work can be selected based on the customer DB (s80) by age, gender, occupation, region of residence, etc., or by grasping the current customer location can be divided by time zone, location. For example, a predetermined message may be transmitted only to married female customers in their 30s currently living in Apgujeong-dong, or a predetermined message may be transmitted only to customers in their 20s near Jongno 3-ga Station between 2 pm and 5 pm.

In addition, the message can be selected and sent based on the customer application form and customer DB based on the service propensity analysis for each customer in their room. In consideration of various matters, the message target customer selection criterion is determined (S240), and the message is generated by the message generator (s260) through the gateway (s120) by interworking with the target customer DB (s100) to be transmitted. Is sent to the customer. Since customer messages must be sent in large quantities quickly, they can be sent using short messages or wireless Internet protocols. Depending on the mobile terminal and the transmission speed, it may be possible to transmit simple text messages to multimedia messages. On the other hand, if a criterion for selecting the customer to be sent the message is determined, it is preferable to transmit it to the customer database.

<Customer's Response>

The customer (s140) receiving the product / service information through the gateway responds to the sender through the wired / wireless terminal, which is retransmitted to the customer response server (s280) of the service provider, and the customer response server records how quickly the customer responds. (S300). In other words, it calculates the time from when the sender delivers the message to receiving the customer's response. Also, in order to check that the customer has seen the message faithfully, have them enter a key word or sentence that is the most important part of the content of the message, or enter a word that is combined by selecting one letter at a proper interval from the content of the message. . Depending on the function of the mobile terminal, the word and sentence may be blinked, underlined, displayed in reverse, or a special symbol may be attached to the front and back of the word and sentence. In this way, the integrity of the customer response is checked (s320), the degree of satisfaction of how useful the received product / service information is useful to the customer is checked (s360), and the customer's purchase is also checked (s340). .

The customer's activity is reflected in the customer DB so that a new customer DB can be created, and is also delivered to the homepage operation server (s40) and the contents are updated in the customer's own room (s160). Allows you to log in and view your activities.

Through the present invention described above, the service provider can quickly and accurately grasp information about the customer, thereby enabling target marketing. In particular, it is possible to continuously grasp customer's purchasing tendency by data mining technique by customer information exchange. In addition, service providers can send information to customers and induce quick response.

The present invention also has the advantage of providing differentiated services to customers by checking the response speed and sincerity of the customer. In addition, the present invention can be positioned as a new information providing paradigm centering on the young generation because it provides goods and service information to customers through wireless portable terminals such as IMT-2000, which are emerging as the next-generation main communication means.

Claims (23)

An Internet-based service provider recruits members to netizens who are subscribers of mobile carriers and grants predetermined incentives to netizens (hereinafter referred to as "customers") who subscribe as members. Building a database by obtaining information about the database; Transmitting, by a service provider, a predetermined message through a wireless mobile terminal to a customer whose personal information is built into the database; Responding to the service provider by the customer who has received the message; Measuring, by the customer response server, a response time, responsiveness, and whether a purchase is made according to the response; Providing a predetermined mileage to a customer according to the measured response time, responsiveness, product / service information satisfaction, and purchase status; And A method of targeting marketing using a wireless mobile terminal, comprising the step of a customer checking his / her activity and preferred items through his / her room provided by a service provider. The method of claim 1, wherein the incentive includes a wireless voice communication free service for a predetermined time, a wireless data communication free service for a predetermined time, and a predetermined mileage. The method of claim 2, wherein the wireless voice communication free service at a predetermined time includes granting a free call for a predetermined time, a predetermined number of short messages and a voice message use right. The method of claim 2, wherein the wireless data communication free service at a predetermined time comprises using e-mail and wireless internet at a predetermined time in various information services. The method of claim 2, wherein the predetermined mileage is continuously accumulated according to the contents of the activity of the customer, and can be used to purchase a product and use the service within a range determined by the operator. The method of claim 2, wherein the mileage extends the wireless voice communication service or a free time for wireless data communication. The method of claim 1, wherein the measurement of sincerity is to determine whether the customer reads and responds to the message in response to the response. The word or sentence designated by the sender is directly input to the sender when the customer responds. The type of response may be divided into a case in which a response is made, a word is input, a sentence is input, and a mileage score is assigned differently according to the type of the response. Target marketing method by transmission and response. The method of claim 1, wherein the measure of sincerity determines whether the customer reads and responds to the message in response to a response, and inputs a key word or sentence which is the core of the message, or a predetermined interval in the content of the message. It is based on the input of the word coming out by combining the letters one by one, the word or sentence is characterized in that the customer's mobile terminal to distinguish the other words or sentences, characterized in that the product / service information transmission using the wireless mobile terminal And target marketing method by response. 9. The method of claim 7 or 8, wherein one or more of the functions of blinking, underlining, inverting the indicator, and pasting a special symbol before or after the corresponding word and sentence according to the function of the mobile terminal Target marketing method by transmitting and responding to product / service information using a wireless mobile terminal, characterized in that performing a function. The method of claim 1, wherein the general inclination of the customer is analyzed by investigating preferences of the customer's product and service information as well as the customer's identity information through a questionnaire when the customer joins the incentive. Target marketing method by service information transmission and response. The method of claim 10, wherein the questionnaire is performed by transmitting a message and a customer's response to the questionnaire. 11. The method of claim 10, wherein a customer DB for customer management is generated based on a preference for each customer and an ID of each customer's subscription form. Target marketing method. The method of claim 12, wherein the customer DB includes the contents of the own room that can know the response status to the product / service information received for each customer, by the product and service information transmission and response using a wireless mobile terminal Target marketing method. 15. The method of claim 13, wherein each customer's own room that each customer can access through the wired or wireless Internet is built in the Internet homepage of the service provider and is available to each customer at all times. And target marketing method by response. 15. The method of claim 14, wherein the mobile room is included in a customized item in a home room of the Internet portal companies by a strategic alliance with Internet portal companies including Yahoo and Naver. Target marketing method by sending and responding to product / service information. The method of claim 13, wherein the own room is a personal customer room that can be accessed through the wired and wireless Internet, and is provided in the form of a web page, and the customer's identity information, the customer's activity, the mileage score for each activity, and the score can be purchased. Target and marketing method by the product and service information transmission and response using a wireless mobile terminal, characterized in that the list of possible goods and services, the service item selected from the service provider's home page. The method of claim 16, wherein the identity information of the customer includes the name and ID of the customer, the activity of the customer includes a response time when the customer received the message, the degree of integrity of the response, the purchase record, the introduction record Characterized by the target marketing method by the product and service information transmission and response using a wireless mobile terminal. 17. The method of claim 16, wherein the customer's preferred service information is selected from the homepage of the service provider and configured in his room to receive service information. The service information includes stock information, weather forecast, news, sports news, chat, and merchandise. The target marketing method comprising the content of the portal (PORTAL) containing information that is preferred by the customer, characterized in that the content can be changed, the product / service information transmission and response using the wireless mobile terminal. The method of claim 1, wherein the predetermined message includes advertisements / information about the goods / services, a questionnaire asking the customer's opinion about the new goods / services, and information or a questionnaire requiring quick response. Target marketing method by product and service information transmission and response using mobile terminal. 20. The method of claim 19, wherein the customer to send the message is selected based on the customer application by subscription application for each customer and the customer database based on the service propensity analysis in the customer's room, product and service information transmission and response using a wireless mobile terminal Targeted marketing method by. 20. The method of claim 19, wherein the message is transmitted using a short message (SMS) or a wireless internet protocol. The method of claim 1, wherein a new customer database is generated by reflecting the response of the customer in the customer database, wherein the target marketing method is a product / service information transmission and response using the wireless mobile terminal. The wireless terminal of claim 1, wherein the satisfaction of the product / service information is satisfaction of the product / service information received by the customer, and whether the customer who received the product / service information is information necessary for the user. By expressing the intention using the key up to, this information can be used as the analysis data of customer tendency so that it can be reflected in selecting data transmission customers in the future, where 0 is the most unsatisfactory information and 9 is the most satisfactory. Characterized by the case, characterized in that the target marketing method by the product and service information transmission and response using a wireless mobile terminal.