KR100419361B1 - Remote Controlling System and Method - Google Patents

Abstract

The present invention provides a remote control system and a remote control that is communicatively connected to all the equipments that need to be controlled, provides a message to the operator according to the abnormality of the equipment, and controls the equipment by a control command provided from the operator. It is about a method.

The remote control system, the storage unit for storing the configuration information, performance information, operator information, failure information and various detailed information of the equipment; Checking the abnormality of the equipment based on various detailed information stored in the storage unit, providing a message according to the abnormality of each equipment to the operator, and controlling the equipment by receiving the control command of the equipment based on the abnormality message from the operator A control server; It includes a wireless Internet server for providing a control server a control command provided from the operator via the wireless Internet. Accordingly, there is an effect that the abnormal occurrence of the equipment is transmitted to the operator in real time, and the operator can control the abnormality of the equipment even if the operator is located far from the installation position of the equipment.

Description

Remote control system and method

The present invention relates to a remote control system and a remote control method, and more particularly, to provide an abnormality of equipment to a mobile communication terminal of an operator and to remotely control the equipment based on a control command of the equipment provided from the operator. It relates to a remote control system and a remote control method.

Currently, most companies operate their own computer room or equivalent computer system and network equipment for their own industry and form an operator or operation team that operates these computers.

Unlike the existing centralized management system using environment, the number of computer equipments to be managed by the operator is rapidly increased in the current distributed system environment. A variety of computing devices are required, including file servers, database servers, routers, switches, and uninterruptible power supplies.

In recent years, various efforts have been made to prevent accidental use of such computer equipment, and as a result, a technology called "Network System Management" has been born. NSM technology enables the operator to manage and check the status of multiple computer equipment and control of computer resources in one place. This integrated management system has improved the management efficiency of the computer equipment, and in particular, is making a great contribution to preventing the sudden occurrence of the interruption of the operation of the computer equipment.

However, while the related NSM related software and the software using the same provide the operator with various and convenient functions for managing the computer equipment, the operator who checks the abnormality of the computer equipment and controls and manages various computer equipment is always the manager of the NSM software. It's a hassle that you have to monitor the screen. In order to alleviate this inconvenience, some software notifies the operator by e-mail or wireless call when a problem occurs in the computer equipment, but the operator who is notified of the abnormality of the computer equipment is out of the installation position of the computer equipment. Unable to control the computer equipment in which the error occurred.

As such, when an abnormality occurs in the equipment, it is not immediately controlled, and in the case of production equipment that requires 24 hours of operation as well as computerized equipment, it affects the production volume and sales. Thus, the conventional management system is provided with a function of informing the occurrence of the abnormality through the radio call such as a pager to the operator of the computerized equipment and production equipment in order to respond more quickly to the computer equipment and production equipment.

By the way, in such a conventional equipment management system, it is troublesome that the abnormality confirmation and abnormality control of the equipment using the above-mentioned software can be performed only by using the equipment which the said software runs. Accordingly, it is not possible to check various abnormal operations of the equipment that may occur when the operator leaves the equipment installation position or leave the office for work reasons, and it is not easy to recover the equipment again by controlling the abnormal operation that occurred more quickly. Have

The present invention has been made to solve the conventional problems as described above, the object of the present invention is to provide an error to the operator in the event of an error in the equipment, based on the control command provided from the operator according to the occurrence of the equipment The present invention provides a remote control system and a remote control method capable of controlling an abnormal equipment quickly.

1 is a configuration diagram for a remote control system according to the present invention,

2 is a flowchart showing a process of an embodiment of a control method of a remote control system according to the present invention;

3 is a view illustrating a process of setting up a check list and a test cycle of equipment according to the present invention;

4 is a view illustrating a process of setting an operator having an abnormal condition of equipment and equipment notified of abnormality of equipment according to the present invention;

5 is a view illustrating a process of setting up accessible equipment by registered operators according to the present invention;

6 is a view showing a process of an embodiment for remotely controlling an abnormal occurrence equipment through a mobile communication terminal of the operator according to the present invention,

7 is a flowchart illustrating an exemplary process of a method for remotely controlling equipment by an operator through a wireless Internet server according to the present invention;

8 is a diagram illustrating a process of an embodiment of remotely controlling equipment through a mobile communication terminal based on the authority of an operator according to the present invention.

9 is a view showing an embodiment process of remotely controlling equipment without going through a wireless Internet server according to the present invention.

♣ Explanation of symbols for the main parts of the drawing ♣

10: server computer 11: network equipment

12: security equipment 14: power equipment

15 agent 20 remote control system

21: storage unit 22: control server

23: Wireless Internet Server 24: Message Server

25: email server 26: message transmission and reception terminal

30: operator 31: mobile communication terminal

40: wireless network service provider

In order to achieve this object, the present remote control system is communicatively connected to all the equipments that need to be controlled, and provides a message to the operator according to whether there is an abnormality of each device, and by the control command provided from the operator. Controlling the equipment, the storage unit for storing the configuration information, performance information, operator information, failure information and various detailed information of the equipment; Check whether there is an abnormality of the equipment based on the information stored in the storage unit, provide a message according to the abnormality of the equipment to the operator, and provide a control command of the equipment based on the abnormality message from the operator A control server for receiving and controlling the equipment; And a wireless internet server for providing the control command provided from the operator to the control server through the wireless internet.

Here, the wireless Internet server is connected to the wireless network operator to transmit a message according to the presence or absence of the equipment to the operator as a text message to communicate.

In addition, the remote control system includes a message transmission and reception terminal for transmitting a message indicating the abnormality of the equipment to the operator without going through the Internet, and provides the control command provided from the operator to the control server without going through the Internet.

On the other hand, according to another field of the present invention, the remote control method for achieving the above object is connected to communicate with all the equipment that needs to control, provides a message according to the presence or absence of each equipment to the operator, Controlling the equipment by a control command provided from an operator, the method comprising: storing configuration information, performance information, operator information, failure information, and various detailed information of the equipment; Checking whether there is an abnormality of the equipment based on the information stored in the storage unit, and providing a message according to the abnormality of the equipment to the operator; And receiving a control command of the equipment according to the abnormality message provided to the operator to control the equipment.

Hereinafter, preferred embodiments of a remote control system and a remote control method according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic control block diagram according to an embodiment of a remote control system of the present invention. According to the embodiment of FIG. 1, the remote control system 20 includes a storage unit 21, a control server 22, a wireless Internet server 23, a message server 24, and an e-mail server 25. In this configuration, the remote control system 20 is connected to the equipment (10, 11, 12, 14), the operator 30 and the wireless network operator 40 that need control.

Here, the operator 30 communicates with the remote control system 20 using the mobile communication terminal 31 provided to receive the message. The remote control system 20 and the wireless network operator 40 exchange data via the Internet, which is a computer communication network connecting the world using the TCP / IP (Transmission Control Protocol / Internet Protocol) protocol. The control server 22 and each of the devices 10, 11, 12, and 14 exchange data through a local area network (LAN) or wide area network (WAN), which is a communication network established for mutual communication.

The storage unit 21 stores configuration information, performance information, operator information, failure information, event information, usage environment, operation state, and the like of all the equipments 10, 11, 12, and 14 that require control. For example, the storage unit 21, as shown in Figure 3 and 4, the inspection items and inspection period of the equipment (10, 11, 12, 14) you want to check, the abnormal conditions of the inspection items and equipment An abnormality message providing cycle, and operator information for receiving an abnormal state when an abnormality of each equipment 10, 11, 12, 14 is stored. Referring to FIG. 5, the storage 21 additionally stores information about the equipments 10, 11, 12, and 14 accessible by the operator 30.

The control server 22 checks the abnormality of the equipment 10, 11, 12, 14 based on various information stored in the storage unit 21, according to the abnormality of the equipment 10, 11, 12, 14 Provide a message to the operator 30. The wireless Internet server 23 provides the control server 22 with control commands provided from the operator 30 via the wireless Internet in accordance with the abnormality of the equipment 10, 11, 12, 14 provided to the operator 30. do.

The wireless network server 40 is connected to the wireless Internet server 23 so as to be able to communicate with the control server 22, the wireless network operator 40 is a message according to the abnormality of the equipment (10, 11, 12, 14) To the mobile communication terminal 31 of the operator 30 in the form of a text message. Here, the message may be a visual message (eg, a text message, a coded message, etc.) or an audio message (eg, a voice message, a music message, an alarm, etc.). At this time, the control server 22 controls the equipment (10, 11, 12, 14) in which an error occurs in accordance with a control command provided through the wireless Internet server (23). In addition, the wireless Internet server 23 processes business logic through mutual communication with the control server 22.

On the other hand, the remote control system 20 further includes a message transmitting and receiving terminal 26 in order to prepare for the case where the mutual communication between the remote control system 20 and the Internet is in a disabled state. The message transmission and reception terminal 26 directly provides the operator 30 with a text message whether the abnormality of the equipment 10, 11, 12, 14 is provided to the operator 30 without passing through the Internet, and to the operator 30. The control command provided from the operator 30 is received and provided to the control server 22 based on the provided text message. Here, the operator 30 and the wireless Internet server 23, the operator 30 and the message transmission and reception terminal 26 exchanges data through an air interface section. In addition, the remote control system 20 is connected to the control server 22 to send an e-mail to the operator (30) whether the abnormality of the equipment (10, 11, 12, 14), the e-mail server 25 to confirm receipt May be further included.

In the remote control system 20, a server computer 10, a network device 11, a security device 12, a power supply device 14, and the like are communicatively connected to the control server 22. Each device 10, 11, 12, 14 is provided with a control server 22 and an Agent 15, which is a program that performs a service according to a predetermined schedule. Agents installed in each of the devices 10, 11, 12, and 14 are standard Simple Network Management Protocol (SNMP) agents or specific control servers that perform agent functions corresponding to the control server 22 of the remote control system 20. Agent. Such an agent provides the control server 22 with performance information and abnormalities of the equipment 10, 11, 12, 14, executes a control command provided from the control server 22 and displays the execution result of the control server 22. To be informed.

By such a configuration, the control server 22 operates the operation state (eg, the operating system and operation state of the equipment, etc.) of the equipment 10, 11, 12, 14 and the operation of the equipment 10, 11, 12, 14. The current status (e.g., CPU utilization, free memory space, router and switch operation status, etc.) is checked. The control server 22 restricts accessible equipment according to a preset operator 30 and a set operator 30, and controls the equipment 10, 11, 12, 14 according to a control command provided by the operator 30. do. For example, when an abnormality occurs in the router, the control server 22 notifies the operator 30 of the abnormality and controls the router according to a control command provided from the operator 30. On the other hand, when an error occurs in the equipment requiring urgent action, such as the power supply equipment 14, the operator 30 is notified of the abnormality, and after performing data backup, system backup operation, etc. Control the generating equipment. In addition, when a specific event occurs, for example, when an event requiring an immediate response such as a hacker intrusion or down of the web server occurs, the control server 22 automatically sets a countermeasure that is set in advance before notifying the operator 30. You can take action.

Hereinafter, a flowchart illustrating an embodiment of a control process of a remote control system according to the present invention will be described in detail with reference to FIGS. 2 and 6.

First, the storage unit 21 stores the configuration information, performance information, operator information, failure information, event information, etc. of each device (10, 11, 12, 14) (S21). As shown in FIGS. 3 to 5, the operator 30 checks the equipment 10, 11, 12, 14 and the inspection periods of the equipment 10, 11, 12, 14, and the operator set for each equipment. For example, each operator selects the accessible equipment (10, 11, 12, 14) and stores it in the storage unit (21).

If the control items and control conditions of the equipment 10, 11, 12, 14, etc. are stored in the storage unit 21 in step S21, the control server 22, based on the stored information stored in the storage unit 21, each device (10, 11, 12, 14) to check the abnormality (S22). The control server 22 checks each device 10, 11, 12, 14 according to the set inspection cycle, and then checks whether there is an abnormality of each device (10, 11, 12, 14) (S23). If it is confirmed in step S23 that the error occurs in the equipment (10, 11, 12, 14), the control server 22 wireless network operators to notify the operator (30) a message according to the abnormal condition of the equipment and the equipment ( 40) (S24). At this time, the mobile communication terminal 31 of the operator 30, as shown in Figure 6a, the abnormal occurrence message requested by the control server 22 is provided as a text message through the wireless network operator 40. On the contrary, the control server 22 is a mobile communication terminal 31 of the operator 30 through the message transmission and reception terminal 26, without the abnormal occurrence and abnormal state of the equipment (10, 11, 12, 14) via the Internet It can also be provided directly.

When the notification of the abnormality message is requested to the wireless network operator 40 in step S24, the control server 22 stores the abnormality message requested for notification in the storage unit 21 (S25), and each equipment 10, 11, Prepare a history report based on the frequency of failure and the condition of failures in 12, 14). Accordingly, the operator 30 can easily grasp the replacement and repair time of each equipment (10, 11, 12, 14) and the abnormality that occurs frequently according to the specifications of the equipment through the prepared failure history report. Can be.

After requesting a notification of an error occurrence message through the wireless network operator 40 in step S24, the control server 22 checks whether the requested error message is notified to the mobile communication terminal 31 of the operator 40 (S26). . If it is confirmed in step S26 that the abnormal occurrence message is notified to the mobile communication terminal 31 of the operator 30, the control server 22 checks whether the abnormality is removed within a predetermined time (for example, the CPU utilization rate is 90% After being notified of the abnormality, it is determined whether or not the abnormal state is solved by setting the CPU usage rate lower than the reported CPU usage rate within the set time (S27). When the abnormal state is resolved, the control server 22 determines whether to end the inspection of the equipment (10, 11, 12, 14) (S28). If it is determined that the equipment inspection is to be terminated in step S28, the inspection of the occurrence of abnormalities of the equipment 10, 11, 12, 14 ends, otherwise the process reenters the process of S22 and the abnormality of each equipment 10, 11, 12, 14 exists. Keep checking.

On the other hand, if it is confirmed in step S26 that the abnormal occurrence message is not notified to the mobile communication terminal 31 of the operator 30, or if the abnormality is not resolved within a predetermined time in step S27, the control server 22 is a second preset And a request to the wireless network operator 40 to notify the third-party operator of the error occurrence message of the equipment 10, 11, 12, 14 (S29). After requesting notification of the error message to the second and third other operators through the wireless network operator 40 in step S29, the control server 22 re-enters to step S26 to check whether the error message has been notified to the operator. .

Hereinafter, the process of remotely controlling the equipment through the wireless Internet server 23 will be described in detail with reference to FIGS. 6 to 8.

First, when the operator 30 accesses the control server 22 through the wireless Internet server 23 (S71), the operator login operation for checking the validity of the connected operator 30 is performed (S72). . Operator login is generally done by inputting administrator ID and password, and adopts multiple password system to prevent external intruder's access. When the operator completes the login, the control server 22 checks the abnormality of the equipment 10, 11, 12, 14 based on the control items of the equipment 10, 11, 12, 14 stored in the storage 21. Check (S73).

In operation S73, when it is confirmed that the abnormality has occurred in the equipment 10, 11, 12, 14, the mobile communication terminal 31 of the operator 30 may have abnormal equipment or abnormalities as illustrated in FIGS. 6A to 6C. Status and control command menus are provided in sequence (S74). As such, when the menu of the abnormality equipment and the control command is provided to the operator 30, the operator 30 selects the control command provided according to the abnormality equipment (S77).

On the contrary, if the abnormality is not confirmed in the equipment 10, 11, 12, 14 in step S73, the authority of the operator 30 to the mobile communication terminal 31 of the operator 30, as shown in FIG. According to the controllable equipment 10, 11, 12, 14 and a control command menu are provided (S75). The operator 30 monitors the current situation of the equipment by selecting a desired equipment from the provided equipment menu (S76). After monitoring the current status of the equipment, the operator 30 enters S77, a step of selecting the equipment control command.

If the operator 30 selects a control command according to the abnormal or selected equipment in step S77, the control server 22, the control command selected by the operator 30 is a synchronous process that takes a short time and is processed in real time, the required time. It is checked whether the asynchronous processing is processed according to this long schedule (S78). If it is determined that the selected control command is a synchronous process, the operator 30 is provided in real time the processing result of the abnormal occurrence equipment (10, 11, 12, 14) from the control server (22). On the other hand, if it is determined that the control command selected by the operator 30 is an asynchronous process, the control server 22 processes the control command selected by the operator 30 according to a set schedule, and then the operator receives a text message indicating that the process is completed. 30) (S80), and ends the remote control process (S82).

On the other hand, if the operator 30 does not select a control command in step S77, the process of remotely controlling the equipment through the wireless Internet server 23 is terminated (S81).

6 and 8, the present disclosure discloses that various control commands are provided to the operator 30 to induce selection of the operator 30. However, preset characters and various symbols (eg, * may be used for abnormality of the router). Stop, # according to the router's failure, etc.) can also control the equipment by the operator 30 directly input.

9 is a diagram illustrating a process of remotely controlling equipment according to a control command provided through an operator's mobile communication terminal without going through a wireless Internet server according to the present invention.

The operator 30 provides a control command to the message transmission and reception terminal 26 through the mobile communication terminal 31. At this time, the control command provided by the operator 30 is transmitted to the control server 22 through the message server 24 (S91). When a control command is input from the operator 30, the control server 22 checks whether the telephone number of the mobile communication terminal 31 of the operator 30 is a registered telephone number (S92).

If it is confirmed in step S92 that the registered phone number, the operator 30 performs an operator authentication process to determine whether the operator 30 is a legitimate (S93). Since the legitimate operator 30 has a unique ID and password, the operator 30 receives a validity of the operator 30 by inputting a unique ID and password in the operator authentication process. In this case, a multiple password system may be introduced to prevent intrusion by an external intruder.

If the validity of the operator 30 is confirmed through the operator authentication process (S94), it is determined whether the control command provided by the operator 30 is an appropriate control command (S95). If it is determined that the control command provided by the operator 30 is appropriate, the control server 22 controls the equipment 10, 11, 12, 14 based on the control command provided by the operator 30 (S96). When the equipment 10, 11, 12, 14 is controlled according to a control command provided by the operator 30, the control server 22 transmits the message transmission / reception terminal 26 to the mobile communication terminal 31 of the operator 30. The control results of the equipment (10, 11, 12, 14) is transmitted (S97).

In this case, the operator 30 may provide a control command in various forms such as a text message or a voice message. The voice message or text message provided by the operator 30 can control the equipment 10, 11, 12, 14 according to the abnormality of the equipment 10, 11, 12, 14 and the operator 30 and each equipment. (10, 11, 12, 14) is a control command of the type promised in advance.

In the control process of FIG. 9, the phone number of the mobile communication terminal 31 of the operator 30 in step S92 is not a registered phone number or the unique ID and password of the operator 30 in the operator authentication process in step S94 are legitimate. If not, or if the control command provided by the operator 30 in step S95 is not a suitable control command, the remote control process is stopped after transmitting an error message corresponding to each terminal (S98).

The above description is merely an example of an embodiment, and the present invention is not limited to the above-described embodiment and can be variously changed within the scope of the appended claims. For example, the shape and structure of each component specifically shown in the embodiment of the present invention can be modified.

As described above, according to the remote control system and the remote control method of the present invention, when an error occurs in the equipment quickly provided to the operator, even if the operator is located far from the installation position of the equipment control command according to the occurrence of the error You can easily control the abnormal equipment.

Claims (10)

In the remote control system that is connected to a plurality of devices that need control to communicate with the remote control system, A storage unit which stores configuration information, performance information, operator information, failure information, and detailed information of a plurality of devices; Receives an error signal from the equipment and checks whether there is an abnormality of the equipment based on the information stored in the storage unit, provides a message according to the abnormality of the equipment to the operator, and provides a control command of the equipment based on the abnormality message from the operator A control server for receiving and controlling the equipment; Remote control system comprising a wireless Internet server for providing a control command to the control server provided via the wireless Internet from the operator. The method of claim 1, The wireless Internet server is a remote control system, characterized in that connected to the wireless network operator to transmit a message in accordance with the presence or absence of equipment to the operator as a text message. The method of claim 1, And a message transmitting / receiving terminal which wirelessly transmits an error message of the equipment from the control server to an operator and provides a control command provided from the operator to the control server in a wireless manner. The method of claim 1, And an e-mail server for sending an e-mail message to the operator of an abnormality message of the equipment from the control server. The method of claim 1, The abnormality message of the equipment from the control server is a remote control system, characterized in that the audio message or a visual message. The method of claim 1, Each device has a remote control system, characterized in that the agent is installed to perform a service according to a predetermined schedule with the control server. In the remote control method that is connected to a plurality of devices that need control to communicate with the remote control method, Storing configuration information, performance information, operator information, failure information, and detailed information of a plurality of devices; Receiving an abnormal signal from the equipment and checking whether there is an abnormality of the equipment based on the stored information, and providing a message to the operator according to the abnormality of the equipment; Remote control method comprising the step of controlling the equipment by receiving a control command of the equipment according to the abnormality message provided to the operator. 8. The method of claim 7, wherein providing a message to an operator Remote control method characterized in that the error message of the equipment composed of a text message and transmits to the operator through the wireless provider network. The method of claim 8, wherein providing a message to an operator Checking whether an error message has been notified to the operator, and if the operator is not notified of the error message, remote control method characterized in that for transmitting to the other preset operator. The method of claim 7, wherein The abnormality message is a remote control method, characterized in that the visual message or audio message.