KR100383388B1 - A Remote Monitoring Method For Self-Service Terminal Using Internet - Google Patents

Abstract

The present invention relates to a remote management apparatus and a management method of an unmanned terminal using the Internet, which can remotely manage several terminals far away using the Internet. To this end, transmitting the data generated during the sampling period to the host computer of the bank from the host computer to the DB server every sampling period (S402); Classifying the transmitted data by manufacturer, product, and model of the unmanned terminal and storing the data in the DB server (S404); And classifying and storing the data related to the error (S406) when an error code relating to an error of the unattended terminal is included in the transmitted data (S40). Transmitting the error code to a corresponding manufacturer (S408); The manufacturer transmits the error information to the serviceman (S410); After the serviceman repairs (S412), transmitting the repair result to the manufacturer (S414); The service man writes information about the repair to the DB server (S416); The manufacturer connects to the DB server through the Internet every predetermined time (S300), downloads the DB data of the manufacturer (S302), analyzes and statistically processes the downloaded DB data (S304) and outputs it. It consists of step S306.

Description

A Remote Monitoring Method For Self-Service Terminal Using Internet}

The present invention relates to a method of remotely managing various terminals installed in each bank, and more particularly, to an unmanned terminal using the Internet, which can be easily remotely managed by a manufacturer of several terminals remotely using the Internet. It is about remote control method.

In conventional financial institutions such as banks, many unmanned terminals such as cash dispensers, bank accounts, cash machines, etc. have been installed, so that they can be conveniently used without having to go directly to a window or outside business hours.

By the way, even if these unmanned terminals are not known centrally, even if they know online, the troubleshooting was solved by a serviceman from the manufacturer of each unmanned terminal. Therefore, there was a problem that it takes a lot of time to notify the manufacturer in the event of a failure, and the serviceman is dispatched to solve it.

In addition, as many manufacturers manufacture unmanned terminals in different ways, unmanned terminals made by various manufacturers are installed in one bank branch. Therefore, the company that manages the operation of the bank or unmanned terminal first selected the manufacturer of the failed unmanned terminal and then informed the manufacturer of the failure.

Looking at this problem in more detail, Figure 1 shows a system configuration of a conventional remote control device. This conventional system, although not directly applied to financial institutions, presents the basic concepts of remote control and management.

As shown in FIG. 1, error detection units F1, F2, F3, ... corresponding to devices (not shown) that perform respective functions (function 1, function 2, function 3 ... function N), respectively. FN) is installed. These error detection units (F1, F2, F3, ... FN) are each connected to the MPU (Main Processing Unit) (100) via a network, the MPU (100) is connected in series with the modem 102, the modem 102 is connected to the central service center (not shown) via the trunk line.

The error detection unit F1, F2, F3, ... FN for each function checks whether there is a failure for each function and generates error information. The modem 102 is connected to the central service center through a trunk line, and performs a function of dialing or performing analog / digital or digital / analog conversion under predetermined control to transmit and receive information. The MPU 100 performs self-diagnosis to determine whether the device has a failure, and if it is determined that the failure is incapable of self-processing, the MPU 100 generates a diagnostic message and transmits it to the central service center through the modem 102.

However, such a remote diagnosis method can only determine whether there is a failure and transmit a diagnostic message to the center, so that the frequency of use of the unmanned terminal and the history are not known. There was an inconvenience to use the means of communication (phone, mobile phone, etc.).

The present invention has been made to solve the above problems and an object of the present invention is to provide a remote management method of an unmanned terminal using the Internet to manage the frequency of use, history, errors, etc. of the terminal through the Internet at a remote location. .

Another object of the present invention is to provide a remote management method of an unmanned terminal to solve the problem by dispatching the serviceman of the manufacturer to the field immediately when an error occurs in the terminal.

The object of the present invention as described above, the step of transmitting the data generated during the sampling period to the host computer of the bank from the host computer to the DB server (83) every sampling period (S402); Storing the transmitted data in the DB server 83 by classifying each manufacturer, product, and model of the unmanned terminal (S404); And classifying and storing the data related to the error (S406) when an error code relating to an error of the unattended terminal is included in the transmitted data (S405). Transmitting the error code to a corresponding manufacturer computer (87, 88, 89) (S408); The manufacturer's computer (87, 88, 89) transmits the error information to the mobile communication terminal of the serviceman (S410); Transmitting the repair result data input by the service man to a corresponding manufacturer computer (87, 88, 89) (S414); Recording the repair result data in the DB server (83); Build the DB server 83, including the manufacturer computer (87, 88, 89) is connected to the DB server 83 via the Internet 86 every predetermined time (S300), the manufacturer Achieving by providing a remote management method of the unmanned terminal using the Internet, characterized in that it comprises the step (S302) of downloading the DB data (S302), and analyzing and statistically downloading the downloaded DB data (S304). Can be.

Preferably, the transmitting step (S402), the storing step (S404) and the error code storing step (S406) are further performed for a host computer of another bank company connected at least one or more parallel to the DB server (83). It is good (S418).

In addition, in step S406, the data related to the error may be classified and stored in an error status, an error status for each region, an occurrence number for each error type, a history information, and an error handling method.

And after classifying and storing the data related to the error (S406), transmitting the error code to the manufacturer computer (S408); The manufacturer transmits the error information to the serviceman (S410); After the serviceman repairs (S412), transmitting the repair result to the manufacturer computer (S414); And the serviceman preferably further comprises the step (S416) of recording the information on the repair to the DB server (83).

In this case, it is most preferable that the error information is wirelessly transmitted to the mobile communication terminal of the serviceman in step S410.

In addition, in the step S416, the repair result data is most preferably recorded in the DB server 86 via the Internet 86.

1 is a system configuration diagram of a conventional remote control device;

2 is a system configuration diagram of a remote management apparatus for an unmanned terminal using the Internet according to an embodiment of the present invention;

3 is an example of a code embedded in each unmanned terminal shown in FIG.

4 is a data structure diagram of the database shown in FIG. 2;

5 is a flow chart of a remote management method of the unmanned terminal using the Internet shown in FIG.

6 is a flowchart illustrating a management method of a manufacturing company in a remote management method of an unmanned terminal using the Internet according to the first embodiment of the present invention.

Other objects, specific advantages and novel features of the present invention will become more apparent from the following detailed description and the preferred embodiments according to the accompanying drawings.

2 is a system configuration diagram of a remote management apparatus for a bank terminal using the Internet according to an embodiment of the present invention.

As shown in FIG. 2, the system configuration according to the present invention is largely divided into a plurality of bank companies 70, 70A, server apparatus 83, and respective manufacturers 87, 88, 89 through the Internet 86. Can be. Before describing the embodiment disclosed in FIG. 2, it is assumed that each of the unmanned terminals 76A, 76B, and 76C is manufactured in a different manner by different manufacturers.

The bank company 70 (for example, ## bank, OO bank, etc.) is provided with a host computer 72 which oversees all computer data in the center (for example, the head office). Since the host computer 72 concentrates computational information on all financial transactions occurring at the head office and each branch (for example, AA branch, BB branch, and the like), the bank company 70 through the host computer 72 is concentrated. Can access all financial information and can be systematically managed. The repeater 74 provided in each point is connected to the sub of the host computer 72 in parallel. For example, a plurality of unmanned terminals 76A, 76B, and 76C provided in each point are connected to the sub of the repeater 74 in parallel. Specific examples of the unmanned terminals 76A, 76B, and 76C may include an ATM, an account bookkeeper, and an ATM. In addition, such a system configuration is somewhat different for each bank company, but not very different and are similar to each other.

The DB server 83 is connected in parallel via a host computer 72 and a dedicated line 80 of each bank company having the system as described above. The number of such a bank company may be a plurality depending on the speed and capacity of the DB server 83 from at least one. Inside the DB server 83, databases (DB, Data Base) 81A, 81B, 81C for each unmanned terminal 76A, 76B, 76C are provided. Although only three DBs 81A, 81B, and 81C for each manufacturer are illustrated in FIG. 7, it may be varied depending on the number of manufacturers.

In the database 81, information on an error status by product, model, device, after-service area, period, history data by device, and treatment method according to an error type is constructed as fields. The historical data for each device may be, for example, a cash dispenser, a card use count, or a printer printout in the case of a cash dispenser. In addition, the treatment method according to the error type may be provided online to the serviceman when an error occurs.

In addition, the DB server 83 is provided with a web server 85 to enable internet access, homepage management, transmission and reception of materials or e-mails, and manufacturer membership management.

Each manufacturer's computers 87, 88, and 89 are connected to the Internet 86 by a dedicated line or a telephone line using a TCP / IP or PPP protocol, respectively. Is preferably a personal computer. In addition, service companies 90 of lifespans are input to each manufacturer's computers 87, 88, and 89, and these service men 90 carry a mobile communication terminal (not shown) such as a mobile phone (not shown). Send and receive data to and from the manufacturer's computer (87, 88, 89) by remote communication.

Hereinafter, a remote management method of an unmanned terminal using the Internet according to an embodiment of the present invention will be described with reference to FIGS. 3 and 4.

3 is an example of a code embedded in each unmanned terminal shown in FIG. 2. As shown in FIG. 3, codes are defined as header files of a program, and when a specific situation occurs, a corresponding code is generated. This code stores the host computer 72 in the database of the DB server 83. For example, the "unmanned terminal code" of code 2 indicates whether the unmanned terminal is an ATM or a bankbook organizer, and the "model code" of code 3 represents, for example, a "DX-100" model among various types of unmanned terminals. Or "DX-110A" model. In addition, code No. 7 "Installation Financial Institutions Code" has a code in which financial institutions are classified into "00 insurance company" or "OO bank".

4 is a data structure diagram of the database 81 shown in FIG. As shown in Fig. 4, each database 81 refers to a database of each manufacturer, and in detail, "Product A (cash dispenser)", "Product B (cash register)", "Product C (cash) Deposit and withdrawal machine) ", and the lower part is divided into, for example," model 1 "and" model 2 ", and the lower part is, for example," error status "," regional error status "," period and Number of occurrences by error type "," history information "," error handling method ", and the like. The structure of this database 81 can be further subdivided or similar types merged as needed or to increase the efficiency of the system, and the infrastructure can be modified as well.

Hereinafter, a remote management method of an unmanned terminal using the Internet according to an embodiment of the present invention will be described with reference to FIGS. 2, 3, 4, and 5.

2 is a system configuration diagram of a remote management apparatus of an unmanned terminal using the Internet according to an embodiment of the present invention. As shown in FIG. 2, the repeater 74 first transmits the generated financial data to the central host computer 72 from time to time. The central host computer 72 transfers data generated during the sampling time (for example, 5 minutes) from the host computer 72 to the DB server 83 through the leased line 80 for each sampling period while managing the overall process. S402). In other words, even if a large amount of data is stored in the host computer 72, since the data generated during the sampling time (5 minutes) is transmitted every sampling time (5 minutes), the transmission amount is not large and the time required for transmission is short. In addition, the data of the host computer 72 is transmitted to the DB server 83 without any omission.

The transmitted data is classified by manufacturer, product, and model of the unmanned terminals 76A, 76B, and 76C according to the code shown in FIG. 4, respectively. ) Is stored in step S404.

If an error code relating to an error of the unmanned terminals 76A, 76B, and 76C is included in the transmitted data (S405), the data related to the error is classified and stored (S406). At this time, the data related to the error is classified and stored in the error status, error status by region, number of occurrences by error type by period, history information and error handling method, respectively.

This error code is then transmitted to the corresponding manufacturer's computer 87 of each terminal 76A, 76B, 76C (S408). The manufacturer computer 87 receiving the error code transmits the error information including the error code to a mobile phone (not shown) of the service man 90 remotely located in a text message (S410). The service man 90 receiving this information moves to the corresponding terminal 76A and repairs the broken part (S412).

When the after-service is completed, the service man 90 transmits the repair result data to the corresponding manufacturer's computer 87 through his mobile phone (not shown) (S414). Then, after returning to the manufacturer after a day's work, or through a computer (not shown) connected to the Internet 86 to create a detailed history of the after-service to be transmitted to the DB server 83 and stored (S416).

And, if a plurality of bank companies are connected in parallel to the DB server 83, the transmission step (S402), the storage step (S404) and error code storage step (S406) is at least in the DB server 83 At least one host computer of another bank company 70A connected in parallel is further performed (S418). That is, a group of bank companies 70 and 70A connected to the DB server 83 sequentially connects to the DB server 83 every sampling period (5 minutes) and transmits the data.

If the transmission is completed within the sampling period (5 minutes) due to the small amount of transfer or the number of bank companies connected (for example, the transmission is completed in 2 minutes), the DB server 83 waits until the next sampling period (5 minutes) ( For example, waiting for 3 minutes) to access the next bank's host computer (S420). This sampling period may be appropriately selected in consideration of the number of bank companies, the size of transmission data, the speed of the leased line, the processing capacity of the DB server 83 within the range of 5 to 30 minutes, and may be changed as necessary. .

6 is a flowchart of a manufacturing company in a remote management method of an unmanned terminal using the Internet according to an embodiment of the present invention. In the normal state, the manufacturer connects to the server 83 using its computers 87, 88, 89 and the Internet 86 (S300). After connection is connected to its database (81A) on the server 83 to download the updated data (S302). The manufacturing company performs statistical processing on the basis of the downloaded data and displays it on the computer 87 (S306). The connection and download of such a manufacturer is performed every predetermined period (for example, every hour) and updated with updated data at that time (S308).

As described above, although a dedicated line is representative of the connection with the Internet, it is easy for a person skilled in the art to implement one embodiment of the present invention as a telephone line using a modem (not shown).

The remote management apparatus and method of the unmanned terminal using the Internet as described above are not limited to the unmanned terminal of the silk bank, but are used for vending machines, electric water meter reading, public telephone systems, ticket vending machines, subway ticketing systems, civil document issuing machines, etc. The same effect can be obtained by applying it, and the same effect can be obtained by applying to a similar system that can transmit data to outside and wired and wireless.

According to the present invention mentioned above, since the old status, the current status, etc. of each terminal can be grasped centrally from time to time, it is possible to efficiently manage a large number of terminals with low cost and manpower, and to predict future management items. . In addition, even if a problem occurs that requires a specific terminal or repair, the serviceman immediately dispatched to the field to solve the problem, there is a feature that can provide a better service to the consumer.

In addition, since detailed reports of the after-service performed by the serviceman are built into the database, error details, error occurrence frequency, processing status, etc. of each terminal can be systematically known and managed.

Although the present invention has been described in connection with the above-mentioned preferred embodiments, it is possible to make various modifications or variations without departing from the spirit and scope of the invention. Accordingly, the appended claims will cover such modifications and variations as fall within the spirit of the invention.

Claims (6)

Transmitting data generated during a sampling period to a host computer of a bank from the host computer to the DB server 83 at each sampling period (S402); Storing the transmitted data in the DB server 83 by classifying each manufacturer, product, and model of the unmanned terminal (S404); And (S405) classifying and storing the data related to the error if the error code related to the error of the unattended terminal is included in the transmitted data (S406); Transmitting the error code to a corresponding manufacturer computer (87, 88, 89) (S408); The manufacturer's computer (87, 88, 89) transmits the error information to the mobile communication terminal of the serviceman (S410); Transmitting the repair result data input by the service man to a corresponding manufacturer computer (87, 88, 89) (S414); Recording the repair result data in the DB server (83); Including to build the DB server 83, The manufacturer's computer (87, 88, 89) is connected to the DB server 83 through the Internet (86) every predetermined time (S300), and download the manufacturer's DB data (S302), the downloaded Analyzing and statistically processing DB data (S304) and outputting (S306) remote management method using an unattended terminal using the Internet, characterized in that the configuration. The method of claim 1, wherein the transmitting step (S402), the storing step (S404), and the error code storing step (S406) are further performed by a host computer of another bank company connected at least one or more parallel to the DB server (83). Remote management method of the unmanned terminal using the Internet, characterized in that it is performed (S418). The unmanned terminal using the Internet according to claim 1, wherein the data related to the error are classified and stored in an error status, an error status by region, an occurrence number by error type, a history information, and an error handling method in step S406. Remote management method. The remote management method of claim 1, wherein the error information is wirelessly transmitted to the mobile communication terminal of the service man. The method of claim 1, wherein in step S416, the repair result data is recorded in the DB server (83) via the Internet (86). Sequentially transmitting data generated during a sampling period to a host computer of each bank from the respective host computer to the DB server (83) for each sampling period (S402); Storing the transmitted data in the DB server 83 by classifying each manufacturer, product, and model of the unmanned terminal (S404); And If the transmitted data includes an error code for the error of the unattended terminal (S405), storing the error status, error status by region, the number of occurrences by error type, history information and error handling method by period, and storing the error information (S406); Transmitting the error code to a computer (87, 88, 89) of the manufacturer (S408); The computer (87, 88, 89) of the manufacturer transmits the error information wirelessly to the mobile communication terminal of the serviceman (S410); Step S414 of wirelessly transmitting the repair result data input by the serviceman to the corresponding manufacturer's computer (87, 88, 89); And Recording the repair result data to the DB server 83 via the Internet 86 (S416); including, The manufacturer's computer (87, 88, 89) is connected to the DB server 83 through the Internet (86) every predetermined time (S300), and download the manufacturer's DB data (S302), Analyzing and statistically processing the DB data (S304) and outputting (S306) remote management method using an unattended terminal using the Internet, characterized in that the configuration.