KR100380842B1 - Method and apparatus for providing network based counselling service - Google Patents

Abstract

The present invention relates to a method and apparatus for providing a real-time consultation service based on a network. If the user wants an interactive counseling service while surfing a shopping or content site on the Internet, click on the counseling link. If a counseling link is clicked, an identification code is generated that represents at least one of the counseling link and user activity information related to information such as information relating to the user, such as a web page including a counseling link and a site address. The identification code is transmitted to the counseling system, which determines the counselor based on the identification code and generates basic counseling information to be sent to the counselor. In addition, the counseling system provides a counseling space in which a user and a counselor can perform an interactive counseling using at least one of text, pictures, voice, and paint board. The identification code includes at least one of language information, information providing system information, category information, and consultation system information. The counseling space provided for the counselor may include a help button. If the counselor selects the help button, information about the consultation is sent to the counselor with expertise and the counselor with expertise enters the counseling space.

Description

METHOD AND APPARATUS FOR PROVIDING NETWORK BASED COUNSELLING SERVICE}

There has been a conventional consultation method using the Internet, and a consultation method using an e-mail or a telephone.

The counseling method using the Internet includes a QNA method and a FAQ method using a bulletin board system at the request of a user.

The QNA method is a method in which a user writes a question on a bulletin board and registers a response corresponding to a proper response. The QNA method has an advantage of providing a professional answer desired by the user, but has a limitation in that the user cannot receive an answer to the question in real time.

The FAQ method is a method of providing the user with a list of answers to the questions that are set in advance. This method has a problem in that it can not provide any answers and counseling for matters other than the questions that users frequently ask.

The FAQ method and the QNA method have no choice but to query only the language provided by the site, and there is no bidirectionality and immediateness. Thus, there is a problem in that interactive information cannot be provided to the user.

On the other hand, the consultation using the e-mail has a problem that the user and the counselor can not directly communicate in real time. Consultation using a telephone has a problem in that various visual information cannot be provided during consultation because users and counselors communicate by voice language.

The present invention relates to a method and apparatus for providing a consultation service based on a network.

1A is a diagram schematically illustrating a network-based counseling service providing apparatus according to an exemplary embodiment of the present invention.

1B is a diagram schematically showing a network-based counseling service providing apparatus according to another exemplary embodiment of the present invention.

FIG. 2A is a simplified illustration of an information providing system coupled to the system shown in FIG. 1A; FIG.

FIG. 2b is a simplified illustration of an information providing system coupled to the system shown in FIG.

3 is a flowchart illustrating a network-based counseling service providing method according to an exemplary embodiment of the present invention.

4 is a flowchart illustrating a network-based counseling service providing method according to another exemplary embodiment of the present invention.

5A-5D illustrate identification codes in accordance with a preferred embodiment of the present invention.

6 is an exemplary view showing a consultation space according to an embodiment of the present invention.

7 is an exemplary view showing a counseling space according to another exemplary embodiment of the present invention.

8 is an exemplary screen showing a counseling space according to another preferred embodiment of the present invention.

9 to 11 are diagrams showing examples of counseling spaces that can request help counseling.

<Explanation of symbols for the main parts of the drawings>

101... ... Service providing system 103. Database

105... Communication network 107... User computer

109... Question Computer 111... Counseling system

113... Information system

Accordingly, an object of the present invention is to provide a method and apparatus for providing a network-based counseling service that can provide an interactive counseling service immediately if a user desires.

Another object of the present invention is to provide a network-based counseling service providing method and apparatus for providing an interactive counseling service in a multimedia form.

It is to provide a method and apparatus for providing a network-based counseling service that allows a user and a counselor to consult in the same counseling space in real time.

Another object of the present invention is to analyze the query, such as query for the purchase of goods during the e-commerce, query for consultation, query for search, etc. sent by the user, language information, service providing system information, unique content of the query, user A method and apparatus for providing a network-based counseling service capable of generating an identification code including at least one of location information, counseling system information, and information providing system information and providing the same to a counselor.

Still another object of the present invention is to provide a method and apparatus for providing a network-based counseling service, which can improve the bidirectional and instantaneous usefulness of the Internet.

Another object of the present invention is to provide a network-based counseling service providing crime prevention and device that can improve the efficiency of counseling, since the user can directly consult with a consultant having expertise in the field inquired by the user.

It is still another object of the present invention to provide a method and apparatus for providing a network-based counseling service that enables a user to directly access an e-commerce company related to a query during a counseling space and conduct e-commerce.

It is still another object of the present invention to provide a method and apparatus for providing a network-based counseling service capable of overcoming a language barrier since a counselor corresponding to a language of a query transmitted by a user can be connected.

According to an aspect of the present invention to achieve the above object, in a network-based counseling service providing method executed in a service providing system connected to a counseling system for providing a counseling space to a user based on a network, from the user's computer Provide a consultation space for receiving a query, generating an identification code corresponding to the query, determining a counselor using the identification code, and providing a counseling space for the user and the counselor to consult through their respective computers, wherein the identification code May provide at least one of language information, the service providing system information, a query content unique number, and user location information, and an apparatus and system corresponding to the method.

In a preferred embodiment, the language information is a language used in the query, the service providing system information is an IP address (or domain name, hereinafter identical) of a service providing system, and the query content unique number is a plurality of queries. A query content category number to which the query belongs among content categories, and the user location information is connection control information such as an IP address of a user and a port number designated by accessing the service providing system. In another embodiment, the user location information may be a member ID.

In another preferred embodiment, the step of determining a counselor using the identification code is to determine using the language information and the unique content number of the query, the consultation space is the user and the counselor in real time the query and the identification It is desirable to be able to consult using a code and to have a chat space, where the user can conduct e-commerce using the URL of an e-commerce company corresponding to the query and displayed in the chat space.

According to another aspect of the invention, in the data providing method for creating a consultation space executed in a service providing system connected to a consultation system providing a consultation space to a user based on a network, receiving a query from the user's computer Generate an identification code corresponding to the query, and the query and identification code to the counseling system, wherein the counseling system determines a counselor using the identification code, and the user and the counselor consult through their respective computers. Create a counseling space capable of transmitting the service space, wherein the identification code includes at least one of language information, the service providing system information, a query content unique number, user location information, and counseling system information. Method of providing data for creating consultation space, corresponding to the above method An apparatus and system can be provided.

According to another aspect of the present invention, in providing a counseling service to a user running in a counseling system connected to a service providing system based on a network, the query and identification code from the service providing system, wherein the query is the service A receiving system receives from the user, the identification code is generated corresponding to the query in the service providing system, uses the identification code to determine a counselor, and the user and the counselor Create a consultation space that can be consulted through, wherein the identification code includes at least one of language information, the service providing system information, a query content unique number, the user location information, and the consultation system information. Method of providing consultation service, above It is possible to provide an apparatus and a system corresponding to the method.

According to another aspect of the present invention, in a network-based counseling service providing method for providing a counseling service in an information providing server coupled with a counseling server via a network, generating at least one screen each including at least one counseling link Making; When the counseling link is selected by a user, generating an identification code corresponding to the selected counseling link; And transmitting the identification code to a counseling server corresponding to the selected counseling link, so that the counseling server determines a counselor based on the identification code and the user and counselor can consult through their respective computers. A network-based counseling service providing method is provided to provide a counseling space. The identification code may include at least one of language information, information providing server information, category information, and the consultation server information. In addition, the identification code may further include information about the user.

According to another aspect of the present invention, a network-based counseling service providing method executed in a counseling server coupled with an information providing server through a network, the method comprising: receiving an identification code corresponding to a counseling link selected by a user from the information providing server The identification code includes at least one of language information, information providing server information, category information and the consultation server information; Selecting a counselor based on the identification code; Provided is a network-based counseling service providing method comprising the steps of providing a counseling space in which the user and counselor can consult through their respective computers. The network-based counseling service providing method may further include: searching counseling basic information using the identification code; The method may further include providing the counseling basic information to the counselor.

The counseling space may be provided with a chat service based on at least one of text, voice, paint, and images.

The method also includes receiving a help request and help content from the counselor; Selecting a professional counselor based on the help contents; Connecting the selected expert counselor to the counseling space; The method may further include transmitting at least the consultation basic information to the selected expert counselor.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1A is a diagram schematically illustrating a network-based counseling service providing apparatus according to an exemplary embodiment of the present invention.

Referring to FIG. 1A, a counseling service providing apparatus (hereinafter referred to as a service providing system 101) includes a database 103, and communicates with a user computer 107 and a counselor computer 109 through a communication network 105. It is connected. The communication network 105 includes the Internet, a mobile communication network, a PSTN, and the like.

The service providing system 101 represents all sites for which consultation is required, such as a shopping mall and an information providing site. In general, a user accesses the service providing system 101 through a network to perform various activities. Specifically, let's look at the case of accessing a shopping mall site. The user accesses a screen where a user can purchase a corresponding product by searching for a product he wants to purchase or selecting a category to which the product belongs. As such, the screen displaying the product to be purchased may include a consultation link according to the present invention. If the user wants an instant consultation with the counselor about the product, the user can click the consultation link. When the user clicks on the counseling link, the service providing system 101 selects a suitable counselor from among at least one counselor associated with the clicked counseling link. When the counselor is selected, the service providing system 101 provides the user and the counselor with a counseling space in which the selected counselor and the user can consult in real time. The counseling space may be created at the request of the user, or the user may enter (or access) the counseling space that is previously created and assigned to the counselor.

Here, the service providing system 101 also provides consultation basic information to the counselor so as to facilitate the consultation. That is, the screen displayed to the counselor may further include an area for displaying consultation basic information compared to the screen displayed to the user.

Such consultation basic information may be, for example, a screen accessed by the user just before clicking on the consultation link, or a history item until accessing the service providing system 101 and clicking on the consultation link. In addition, a general counseling case related to the screen may also be included.

Since the services provided by the normal service providing system 101 are standardized, it is obvious to those skilled in the art that standardizing consultation basic information will be omitted.

For example, suppose that a user accesses a shopping mall site and purchases a 30-inch television among electronic products and clicks on a counseling link. When the user clicks the consultation link, the service providing system 101 generates an identification code predetermined in relation to the consultation link. The service providing system 101 may provide information ranging from tens of pages to thousands of pages. Each page may include one or more counseling links. That is, one counseling link may be included in the TV purchase page, or the counseling link may be configured to correspond to each product. Of course, in the case of a page (or screen) that does not require consultation, it is obvious that the consultation link may not be included.

The database 103 is searched using a corresponding link (or corresponding identification code) to generate basic counseling information and to select an appropriate counselor.

Here, the basic counseling information provided to the counselor will be described in more detail.

Naturally, the more the counselor knows about the user's status, the more appropriate the counseling can be. Accordingly, the basic information of the screen (or page) accessed or accessed by the user, the product information to be purchased (or purchased), the personal information of the user, or the delivery address in the case of the shopping mall may be included in the consultation basic information. . Information about the user status can be generated from the member information database. In addition, the counselor can determine which screen of the service providing system 101 includes the consultation link clicked (selected) on, what category the screen belongs to, and the question frequently asked when the consultation link is clicked. It is very advantageous to know the information about what the answers are. It will be apparent to those of ordinary skill in the art that such information can be organized and managed in a database based on counseling links.

Thus, consultation basic information can be generated by searching the database using the consultation link (and / or user ID). In addition, the consultation basic information may be generated using history information of the user, for example, a search word input in a search box and page information accessed by the service providing system 101.

What has been described above is a case where the user simply clicks (selects) a consultation link. In contrast, a case in which the user inputs specific query contents will be described in detail below.

According to another embodiment of the present invention, if a user transmits a query for purchasing an item in an e-commerce, a query for consultation, a query for searching, etc. to the service providing system 101, the service providing system 101 After receiving the query, the database 103 is used to generate an identification code corresponding to the query. The identification code will be described later.

The service providing system 101 then uses the identification code to determine the appropriate counselor for the query. The method of determining the counselor will be described later.

Thereafter, the service providing system 101 creates a counseling space where the user and the counselor can consult in real time while viewing the same screen. As a consultation space, a chat space is preferable. The consultation space will be described later.

1B is a diagram schematically illustrating an apparatus for providing a network-based counseling service according to another exemplary embodiment of the present invention.

Referring to FIG. 1B, a service providing system 101 including a database in a network-based counseling space providing system is connected to a user computer 107 and a counseling system 111 through a communication network 105. 111 is connected to counselor computer 109 via communication network 105. The communication network 105 includes the Internet.

When the user transmits a query for purchasing an item in an e-commerce, a query for consultation, a query for searching, etc. to the service providing system 101, the service providing system 101 receives the query, and then the database ( 103) to generate an identification code corresponding to the query. The identification code will be described later.

Thereafter, the service providing system 101 transmits the query and identification code to the consultation system 111.

The counseling system 111 determines the appropriate counselor for the query using the identification code. The method of determining the counselor will be described later.

Thereafter, the consultation system 111 creates a consultation space where the user and the counselor can consult in real time while viewing the same screen. As a consultation space, a chat space is preferable. The consultation space will be described later.

FIG. 2A is a diagram briefly showing an information providing system coupled to the system shown in FIG. 1A.

Referring to FIG. 2A, the service providing system 101 is connected to the information providing system 113 through the communication network 105 in addition to the database 103, the user computer 107, and the counselor computer 109 shown in FIG. 1A. It is.

The description of FIG. 1A will be omitted.

The information providing system 113 performs a role of providing the corresponding information when the user and the counselor want to receive necessary information after accessing the counseling space. In another preferred embodiment of the present invention, the information providing system 113 may be included in the service providing system 101.

FIG. 2B is a diagram briefly showing that an information providing system is combined with the system shown in FIG. 1B.

Referring to FIG. 2B, the service providing system 101 is connected to the information providing system 113 through the communication network 105 in addition to the database 103, the user computer 107, and the counselor computer 109 shown in FIG. 1B. It is. In addition, the consultation system 111 is also connected to the information providing system 113 through the communication network 105.

The description of FIG. 1B will be omitted.

The information providing system 113 performs a role of providing the corresponding information when the user and the counselor want to receive necessary information after accessing the counseling space. In another preferred embodiment of the present invention, the information providing system 113 may be included in the service providing system 101 or the consultation system 111.

3 is a flowchart illustrating a network-based counseling service providing method according to an exemplary embodiment of the present invention.

Referring to FIG. 3, a user first transmits a query for purchasing an item in an electronic commerce, a query for consultation, a query for searching, and the like to the service providing system (step 301).

After receiving the query sent by the user, the service providing system generates an identification code corresponding to the query (step 303).

Description of the identification code will be described with reference to FIGS. 5A to 5C.

5A to 5D are diagrams illustrating an identification code according to an exemplary embodiment of the present invention.

Referring to FIG. 5A, the first identification code 501 includes service providing system information 503, a query content unique number 505, user location information 507, and the like. The first identification code 501 can be applied to the case shown in FIG. 1A.

The service providing system information 503 means an IP address of a service providing system. In another preferred embodiment of the present invention, the service providing system information 503 means a media access control (MAC) address of the service providing system.

The query content unique number 505 is information indicating which category of a query category a query received from a user belongs to.

Referring back to FIG. 1A, the service providing system 101 includes a database 103, in which a query category is predefined and stored. The query categories are divided into, for example, large categories such as politics, art, sports, and e-commerce, and smaller categories within each large category. The categories are separated hierarchically, and the lower layer includes the unique number of the upper layer. The unit layer includes all of a plurality of higher layer unique numbers, and a unique number distinguished from other unit layers is allocated.

The database 103 stores predetermined counselors suitable for each unit hierarchy. Information about the counselor may include a name, address, gender, specialty, telephone number, fax number, e-mail address, homepage URL, and the like.

After receiving the query from the user, the service providing system 101 recognizes the query and assigns the unique number of the unit hierarchy including the query to the query content unique number 505.

The user location information 507 includes an IP address of a user and a port number designated by accessing the service providing system 101.

Referring to FIG. 5B, the second identification code includes language information 511 in addition to the service providing system information 503, the query content unique number 505, and the user location information 507 as shown in FIG. 5A.

The language information 511 recognizes the language of the query sent by the user and gives a code for the language. For example, when the user inquires ?? omputer "in English, the ?? omputer" may be recognized as English and a code corresponding to English (for example, 001) may be given. In addition, the language information 511 may be a code corresponding to a main language of a page (or screen) accessed by the user, a page (or screen) accessed, or a page (or screen) including a consultation link. . According to another embodiment, the language information 511 may be a code corresponding to the basic language (or counseling language) registered by the user in the member information.

In another preferred embodiment of the present invention, the service providing system 101 may provide a button for selecting a language in the electronic document provided to the user. When a user clicks a button corresponding to a certain language by using the electronic document, the service providing system 101 recognizes a button input corresponding to a certain language and converts a code corresponding to the preset button input into the language information 511. Can be placed. For example, when accessing a page in English to obtain or purchase product information and wishing to consult in Korean, the basic language is English, but the consultation language can be selected as Korean, thereby increasing user convenience.

In the database 103, a plurality of counselors stored in connection with a unit hierarchy may be classified according to language. For example, the lowest hierarchical level of the query category is a computer, and there are a plurality of corresponding counselors, and may be classified into Hong Gil-dong (Korean), Tanaka (Japanese), Gong-ri (Chinese), and Michael Jackson (English). Multiple counselors may be linked for each language.

Referring to FIG. 5C, the third identification code 513 may include consultation system information 515 in addition to the service providing system information 503, the query contents unique number 505, the user location information 507, and the language information 511. Include. The third identification code 513 may be applied to the case shown in FIG. 2A.

Consultation system information 515 represents the IP address of the consultation system providing the consultation space. In another preferred embodiment of the present invention, the counseling system information 515 represents the MAC address of the counseling system.

Referring to FIG. 5D, the fourth identification code 517 is in addition to the service providing system information 503, the query content unique number 505, the user location information 507, the language information 511, and the consultation system information 515. Information providing system information 519 is included. The fourth identification code 517 can be applied to the system shown in FIG. 2B.

The information providing system information 519 indicates an IP address of an information providing system that serves to provide corresponding information when a user or a counselor needs certain information in the service providing system or the consultation system. In another preferred embodiment of the present invention, the information providing system information 519 represents the MAC address of the information providing system.

Referring back to FIG. 3, the service providing system generates an identification code in step 303 and then determines a counselor corresponding to the query sent by the user in step 305. When determining the counselor, the identification code generated in step 303 is used to recognize the query sent by the user and select a counselor connected to the lowest unit hierarchy of the query category corresponding to the query from the database. Thereafter, at the same time as the above process, the language of the query transmitted by the user is recognized to finally determine the counselor corresponding to the query language among the counselors. When there are a plurality of counselors corresponding to the query content unique number and language information, the order may be determined in advance in order. In another preferred embodiment of the present invention, when there are a plurality of counselors, they can be determined randomly.

After determining the counselor in step 305, the service providing system moves to step 307 to create a consultation space. A detailed description of the consultation space will be given with reference to FIG. 6.

6 is an exemplary view showing a counseling space according to an exemplary embodiment of the present invention.

Referring to FIG. 6, in a preferred embodiment of the present invention, the counseling space 601 may be represented as a chat space. The counseling space should be a space where users and counselors can consult and consult the same screen at the same time.

The consultation space 601 includes a content input area 603, a content display area 605, an information display area 607, and the like.

The content input area 603 is an area for inputting content to be expressed by a user or a counselor. The content input area 603 may input content to be expressed after clicking a mouse button in an input window.

The content display area 605 is an area for displaying the content expressed by the user and the counselor on the screen, and all the content expressed by the user and the counselor is displayed.

The information display area 607 requests a search by a user or a counselor designating a block in a word for which detailed information is to be known in the content display area 605 or the content input area 603 and double-clicking a mouse button. In this case, the information is extracted and displayed from a database or an information providing system.

Referring back to Figure 6, the counselor is one of the notebook maker ?? ?? When requesting information retrieval by block designation of a maker, the information display area 607 displays http: //www.***.com, which is the URL of the maker, and simple information. The user can go directly to the manufacturer's homepage using the displayed URL. When the homepage conducts e-commerce, the user can directly conduct e-commerce on the homepage.

7 is an exemplary view showing a counseling space according to another exemplary embodiment of the present invention.

In the counseling space illustrated in FIG. 7, interactive counseling through an image is possible. The user image 701 may display an actual image of the user through a camera mounted on a user communication terminal device (for example, a computer, a cellular phone, an IMT2000 terminal, etc.), may be a still image of the user, or may be an avatar. Can be. The still image or the avatar may be one selected by the user or directly input by the user from among those provided by the service providing system 101 or the consultation system. Similarly, the counselor image 702 may display one of an actual image, a still image, and an avatar. The content display area 605 or the content input area 603 represents a text-based chat service, which is the same as in FIG. 6, and thus description thereof will be omitted.

The counseling basic information area 705 is preferably an area displayed only to counselors, and is a part where basic contents necessary for counseling are displayed. That is, the user information, the content of the user's previous activity, the FAQ that the user is expected to ask, and the previous access screen may be displayed.

8 is an exemplary view showing a counseling space according to another preferred embodiment of the present invention.

Referring to FIG. 8, the apparatus further includes a paint board 707 and a painting tool menu 709, and the same reference numerals are given to the same parts, and description thereof will be omitted. The paint plate 707 is an area displayed to both the counselor and the user, and is an area in which the contents to be consulted can be described more realistically using the drawing tool menu. The input of the paint 707 may be performed by both the counselor and the user, and may use functions such as drawing, deleting, and inserting characters.

The consultation space described with reference to FIGS. 6 to 8 is a window separate from the page provided by the service providing system 101 (that is, a page including a consultation link, hereinafter referred to as a page). The information page and the consultation space may be provided through a single window, or the consultation space may replace the information page.

3, after the service providing system executes step 307, in step 309 and step 311, the user and the counselor access the counseling space.

According to another preferred embodiment of the present invention, steps 307 and 309 may be performed after performing step 301.

4 is a flowchart illustrating a network-based counseling service providing method according to another exemplary embodiment of the present invention.

Steps 401 to 403 are the same as steps 301 to 303 shown in FIG. 3, and thus description thereof will be omitted.

Referring to FIG. 4, the service providing system transmits the query received from the user and the generated identification code to the counseling system (step 405). Since the identification code is as described above, a description thereof will be omitted.

The counseling system determines the counselor after receiving the query and identification code sent by the service providing system (step 407). Data necessary for determining the counselor may be provided from a database included in the service providing system. Alternatively, the consultation system may have its own database.

Since the method of determining the counselor is the same as described above, a description thereof will be omitted.

After the consultation system performs step 407, it creates a consultation space in step 409. Since the consultation space and the creation of the consultation space have been described above, the description thereof will be omitted.

The counseling system then allows users and counselors to access the counseling space in steps 411 and 413.

The present invention may be particularly useful when a small shopping mall or a small information providing site operates by a self counseling corner. If this is explained further, it is as follows.

The shopping mall operator transmits the identification code and / or the consultation basic information to the consultation system. Here, the identification code may be at least a code containing information necessary for extracting counseling basic information from a counseling system and determining a counselor. In addition, the identification code may include information (eg, a counselor ID, a site address to which the counselor belongs, a site address for requesting counseling, etc.) for revenue distribution according to providing a counseling service.

In the case where the basic counseling information is retrieved and generated in the counseling system, the counseling system should update the database operated by the counseling system by monitoring a site where counseling can be requested in order to provide a better service.

Next, professional consultation will be described.

9 to 11 are diagrams showing examples of counseling spaces for requesting help counseling.

In the counseling space as illustrated in FIGS. 9 to 11, when a counselor receives a query from a user that the counselor cannot consult, the counselor may select help 901. In this case, the main matters related to the consultation are transmitted to the professional counselor, and the same counseling space is opened to the professional counselor. Preferably, the content of the question that could not be answered may be displayed to the expert counselor. In addition, the user may or may not be able to recognize the presence of a professional counselor.

The present invention is not limited to the above embodiments, and many variations are possible by those skilled in the art within the spirit of the present invention.

According to the present invention, a network-based counseling service can be provided to determine a counselor suitable for the query contents and query language by receiving a query for purchasing an item during an e-commerce transaction, a query for counseling, a query for searching, and the like. A method and apparatus can be provided.

According to the present invention, it is possible to provide a method and apparatus for providing a network-based counseling service in which a user and a counselor can consult in the same counseling space in real time.

According to the present invention, by analyzing a query, such as a query for the purchase of goods during the e-commerce, a query for consultation, a query for searching, etc. transmitted by the user, language information, service providing system information, query contents unique number, user location information The present invention may provide a network-based counseling service providing method and apparatus for generating an identification code including at least one of counseling system information and information providing system information and providing the same to a counselor.

According to the present invention, it is possible to provide a method and apparatus for providing a network-based counseling service capable of improving the two-way and instantaneous usefulness of the Internet.

According to the present invention, it is possible to provide a network-based counseling space providing crime prevention and device which can improve the efficiency of counseling because the counselor can directly receive counseling with expertise in the field inquired by the user.

According to the present invention, it is possible to provide a method and apparatus for providing a network-based counseling service in which a user directly accesses an e-commerce company related to a query during a consultation in a counseling space and conducts e-commerce.

According to the present invention, since a counselor corresponding to a language of a query transmitted by a user can be connected, a method and apparatus for providing a network-based counseling service capable of overcoming a language barrier can be provided.

Claims (37)

In the network-based counseling service providing method executed in a service providing system connected to a counseling system providing a counseling space to a user based on a network, Receiving a query from the user's computer; Generating an identification code corresponding to the query; Determining a counselor using the identification code; Providing a counseling space in which the user and the counselor can consult through their respective computers; Including, The identification code includes at least one of language information, the service providing system information, a query content unique number, and user location information. Network-based consultation service providing method characterized in that. The method of claim 1, The language information is a language used in the query Network-based consultation service providing method characterized in that. The method of claim 1, The service providing system information is a domain address of a service providing system Network-based consultation service providing method characterized in that. The method of claim 1, The query content unique number is a query content category number to which the query belongs among a plurality of query content categories. Network-based consultation service providing method characterized in that. The method of claim 1, The user location information is user connection control information Network-based consultation service providing method characterized in that. The method of claim 1, Determining a counselor using the identification code Determination using the language information and the query content unique number Network-based consultation service providing method characterized in that. The method of claim 1, The consultation space The user and the counselor can consult in real time using the query and the identification code Network-based consultation service providing method characterized in that. The method according to claim 1 or 7, The counseling space is a chat space, where the user can conduct e-commerce using a URL of an e-commerce company corresponding to the query and displayed in the chat space; Network-based consultation service providing method characterized in that. In the data providing method for creating a consultation space executed in a service providing system connected to a consultation system providing a consultation space to a user based on a network, Receiving a query from the user's computer; Generating an identification code corresponding to the query; Transmitting the query and identification code to the counseling system, wherein the counseling system determines a counselor using the identification code and creates a counseling space in which the user and the counselor can consult through their respective computers. step Including, The identification code includes at least one of language information, the service providing system information, a query content unique number, user location information, and counseling system information. Method for providing data for creating a network-based counseling space characterized in that the. The method of claim 9, The language information is a language used in the query Method for providing data for creating a network-based counseling space characterized in that the. The method of claim 9, The service providing system information is a domain name of a service providing system. Method for providing data for creating a network-based counseling space characterized in that the. The method of claim 9, The query content unique number is a query content category number to which the query belongs among a plurality of query content categories. Method for providing data for creating a network-based counseling space characterized in that the. The method of claim 9, The user location information is user connection control information Method for providing data for creating a network-based counseling space characterized in that the. The method of claim 9, Determining a counselor using the identification code Determination using the language information and the query content unique number Method for providing data for creating a network-based counseling space characterized in that the. The method of claim 9, The consultation space The user and the counselor can consult in real time using the query and the identification code Method for providing data for creating a network-based counseling space characterized in that the. The method according to claim 9 or 15, The counseling space is a chat space, where the user can conduct e-commerce using a URL of an e-commerce company corresponding to the query and displayed in the chat space; Method for providing data for creating a network-based counseling space characterized in that the. In the method of providing a consultation service to a user running in a consultation system connected to a service providing system based on a network, Receiving a query and an identification code from the service providing system, wherein the query is received from the user by the service providing system and the identification code is generated corresponding to the query at the service providing system; Determining a counselor using the identification code; Creating a consultation space in which the user and the counselor can consult through their respective computers; Including, The identification code includes at least one of language information, the service providing system information, a query contents unique number, the user location information, and the consultation system information. Network-based consultation service providing method characterized in that. The method of claim 17, The language information is a language used in the query Network-based consultation service providing method characterized in that. The method of claim 17, The service providing system information is a domain name of a service providing system. Network-based consultation service providing method characterized in that. The method of claim 17, The query content unique number is a query content category number to which the query belongs among a plurality of query content categories. Network-based consultation service providing method characterized in that. The method of claim 17, The user location information is user connection control information Network-based consultation service providing method characterized in that. The method of claim 17, Determining a counselor using the identification code Determination using the language information and the query content unique number Network-based consultation service providing method characterized in that. The method of claim 17, The consultation space The user and the counselor can consult in real time using the query and the identification code Network-based consultation service providing method characterized in that. The method of claim 17 or 23, The counseling space is a chat space, where the user can conduct e-commerce using a URL of an e-commerce company corresponding to the query and displayed in the chat space; Network-based consultation service providing method characterized in that. delete delete delete In the system for providing a consultation space to the user in the service providing system based on the network, A memory in which a program is stored; A processor coupled to the memory to execute the program Including, The processor by the program, Receiving a query from the user; Generating an identification code corresponding to the query; Determining a counselor using the identification code; Creating a counseling space in which the user and counselor can consult Run the The identification code includes at least one of language information, the service providing system information, a query content unique number, and user location information. Network-based consultation space providing system, characterized in that. In the system for providing data for creating the consultation space connected to the consultation system that provides a consultation space to the user based on a network, A memory in which a program is stored; A processor coupled to the memory to execute the program Including, The processor by the program, Receiving a query from the user; Generating an identification code corresponding to the query; Transmitting the query and identification code to the counseling system, wherein the counseling system determines a counselor using the identification code and creates a counseling space in which the user and counselor can consult. Run the The identification code includes at least one of language information, the service providing system information, a query content unique number, user location information, and counseling system information. Data providing system for network-based counseling space generation, characterized in that. In the system that is connected to the service providing system based on the network to provide a consultation space to the user, A memory in which a program is stored; A processor coupled to the memory to execute the program Including, The processor by the program, Receiving a query from the service providing system, wherein the query is received from the user by the service providing system and an identification code, wherein the identification code is generated corresponding to the query at the service providing system; Determining a counselor using the identification code; Creating a counseling space in which the user and counselor can consult; Run the The identification code includes at least one of language information, the service providing system information, a query contents unique number, the user location information, and the consultation system information. Network-based consultation space providing system, characterized in that. In the network-based counseling service providing method for providing a counseling service in the information providing server coupled to the counseling server through a network Generating at least one screen each including at least one consultation link; If the counseling link is selected by the user, generating an identification code corresponding to the selected counseling link Transmitting the identification code to a counseling server corresponding to the selected counseling link. By including Allow the counseling server to determine a counselor based on the identification code and provide a counseling space in which the user and counselor can consult through their respective computers; Method for providing a network-based consultation service, characterized in that. The method of claim 31, wherein The identification code includes at least one of language information, information providing server information, category information, and the consultation server information. Method for providing a network-based consultation service, characterized in that. 33. The method of claim 32, The identification code further comprises information about the user network-based consultation service providing method. In the network-based counseling service providing method that runs on the counseling server coupled with the information providing server through the network, Receiving an identification code corresponding to a consultation link selected by a user from an information providing server, wherein the identification code includes at least one of language information, information providing server information, category information, and the consulting server information; Selecting a counselor based on the identification code; Providing a counseling space in which the user and the counselor can consult through their respective computers; Network-based consultation service providing method comprising a. The method of claim 34, wherein Retrieving counseling basic information using the identification code; Providing the counseling basic information to the counselor Containing more How to provide network-based counseling services. 36. The method of claim 35 wherein The counseling space may be provided with a chat service based on at least one of text, voice, paint, and images. How to provide network-based counseling services. 36. The method of claim 35 wherein Receiving a help request and help contents from the counselor; Selecting a professional counselor based on the help contents; Connecting the selected expert counselor to the counseling space; Transmitting at least the consultation basic information to the selected professional counselor Network-based consultation service providing method further comprising.