CN112241852A - Instant messaging method and device in house property transaction process and computing equipment - Google Patents
Instant messaging method and device in house property transaction process and computing equipment Download PDFInfo
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Abstract
The embodiment of the invention relates to the technical field of communication, and discloses an instant messaging method, an instant messaging device and computing equipment in a real estate transaction process, wherein the method comprises the following steps: responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group; receiving a first session message of a broker in a session group, and performing semantic analysis on the first session message to obtain first text information; acquiring answers matched with the first text information and replying, and if the matching fails, generating a first work order; adding a second account corresponding to the project manager and a third account corresponding to the service provider to the session group according to the information in the first work order; and if the new session message is not received within the preset time, deleting the second account and/or the third account from the session group. By the method, the embodiment of the invention can quickly establish multi-party conversation communication, and improve the efficiency and user experience.
Description
Technical Field
The embodiment of the invention relates to the technical field of communication, in particular to an instant messaging method and device and computing equipment in a house property transaction process.
Background
In the house property transaction process, the target house property information is generally known according to the introduction of the project manager of the building when the house is watched on line; and information related to the transaction is acquired through introduction of a business provider at the time of the house property transaction. While the project manager may solve part of the floor trade information when the broker takes a visit to the house, it does not have complete knowledge of the details of the trade. That is, knowledge of the target property information and knowledge of the building transaction information requires a project manager and a business to collaborate to solve for the customer to obtain more detailed information.
At present, although a scheme for solving the problems for the broker through the online intelligent customer service exists, the intelligent customer service can only solve the problems with universality, and the intelligent customer service cannot reply to more complex or less conventional problems. In addition, the current proposal for manual online reply consultation is also established by a project manager or a broker, and the problem is solved for the broker through respective chat windows. Because project managers corresponding to different floors are different and the project managers can change, for example, the change of leaving the work, changing the post and the like causes the conversation window to change every time the broker consults. The broker must find the corresponding project manager or broker to consult the corresponding items, so that the consultation process is complex, inconvenient and quick, and the user experience is poor. And in such a dispersed way, the historical chat records cannot be conveniently traced and counted.
Disclosure of Invention
In view of the above problems, embodiments of the present invention provide an instant messaging method, an instant messaging device and a computing device in a real estate transaction process, which overcome or at least partially solve the above problems.
According to an aspect of an embodiment of the present invention, there is provided an instant messaging method in a real estate transaction process, the method including: responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group; receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information; acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message; if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message; if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply the target house property transaction to the broker according to the first conversation message; and if no new session message is received from the session group within preset time, deleting the second account and/or the third account from the session group.
In an optional manner, the receiving a first session message of the broker in the session group, and performing semantic parsing on the first session message to obtain parsed first text information includes: determining whether the first session message comprises information requirement information, wherein the information requirement information comprises information requirement of the target property and/or transaction information requirement of the target property; when the first session message comprises the target property information data requirement, acquiring target property data from a database according to the target property information data requirement; sending the target property data to the second account for the project manager to confirm; receiving confirmation information of the project manager, and sending the target property data to the session group according to the confirmation information of the project manager; when the first session message comprises the target property transaction data requirement, acquiring the target transaction data from a database according to the target property transaction data requirement; sending the target transaction data to the third account for confirmation by the merchant; and receiving confirmation information of the business provider, and sending the target transaction data to the session group according to the confirmation information of the business provider.
In an optional manner, the establishing, in response to a session request initiated by a broker, a session group according to a first account corresponding to the broker and target property information includes: receiving a request of the broker for initiating a session, and judging whether a session group corresponding to the first account and the target property information exists; if the corresponding session group exists, the existing session group is obtained; and if the corresponding session group does not exist, establishing a new session group according to the first account corresponding to the broker and the target property information.
In an optional manner, the sending the first work order to a second account corresponding to a project manager and adding the second account to the session group includes: pushing the first work order to a plurality of project managers corresponding to the target house property information; and setting a second account corresponding to the project manager which responds to the first work order firstly in the session group to pull the project manager into the session group, and simultaneously limiting the rest project managers to enter the session group.
In an optional manner, the sending the first work order to a second account corresponding to a project manager and adding the second account to the session group includes: selecting one project manager which corresponds to the session group information and is in an idle state according to the first work order; adding the second account corresponding to the selected project manager in the session group.
In an optional manner, the sending the first work order to a third account corresponding to the vendor, and adding the third account to the session group includes: pushing the first work order to a plurality of the service providers corresponding to the target house property information, and adding a third account corresponding to the service provider which responds to the second work order firstly in the session group; or selecting one of the service providers which correspond to the session group information and are in an idle state according to the first work order, and adding the third account corresponding to the selected service provider in the session group.
In an optional manner, the instant messaging method in the real estate transaction process further includes: controlling a conversation window at the broker side to display the name of the floor where the target property is located; controlling session windows at the project manager side and the business side to show names of brokers and store information.
According to another aspect of an embodiment of the present invention, there is provided an instant messenger apparatus during a real estate transaction, the apparatus including: the group establishing unit is used for responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group; the semantic analysis unit is used for receiving a first session message of the broker in the session group and carrying out semantic analysis on the first session message to obtain analyzed first text information; the information matching unit is used for acquiring answers matched with the first text information according to the first text information and replying the answers, and if the matching fails, a first work order is generated according to the first text information; the first session establishing unit is used for sending the first work order to a second account corresponding to a project manager if the first work order comprises target property profile consultation information, and adding the second account to the session group, so that the project manager can reply the target property information to the broker according to the first session message; the second session establishing unit is used for sending the first work order to a third account corresponding to the operator and adding the third account to the session group if the first work order comprises target house property transaction consultation information, so that the operator can reply to the broker for the target house property transaction according to the first session message; and the group returning unit is used for deleting the first account and/or the second account from the session group if a new session message is not received from the session group within a preset time.
According to another aspect of embodiments of the present invention, there is provided a computing device including: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;
the memory is used for storing at least one executable instruction, and the executable instruction enables the processor to execute the steps of the instant messaging method in the real estate transaction process.
According to another aspect of the embodiment of the present invention, a computer storage medium is provided, in which at least one executable instruction is stored, and the executable instruction causes the processor to execute the steps of the instant messaging method in the real estate transaction process.
According to the embodiment of the invention, a conversation request initiated by a broker is responded, a conversation group is established according to a first account corresponding to the broker and target property information, and the first account is added in the conversation group so as to pull the broker into the conversation group; receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information; acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message; if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message; if the first work order comprises house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message; if no new session message is received from the session group within the preset time, deleting the second account and/or the third account from the session group, so that session communication can be quickly established by using a trading target house and a broker as a unit, and the efficiency and user experience are improved.
The foregoing description is only an overview of the technical solutions of the embodiments of the present invention, and the embodiments of the present invention can be implemented according to the content of the description in order to make the technical means of the embodiments of the present invention more clearly understood, and the detailed description of the present invention is provided below in order to make the foregoing and other objects, features, and advantages of the embodiments of the present invention more clearly understandable.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
FIG. 1 is a flow chart illustrating an instant messaging method in a real estate transaction process according to an embodiment of the present invention;
FIG. 2 is a schematic structural diagram of an instant messenger device in a real estate transaction process according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a computing device provided by an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the invention are shown in the drawings, it should be understood that the invention can be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.
Fig. 1 is a flow chart illustrating an instant messaging method in a real estate transaction process according to an embodiment of the present invention. The method is performed by a server. As shown in fig. 1, the instant messaging method in the house property transaction process includes:
step S11: responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group.
In the embodiment of the invention, the broker initiates a session request, and the session request at least comprises the first account number corresponding to the broker and the target property information. And the server receives and responds to a session request initiated by the broker, and judges whether a session group corresponding to the first account and the target property information exists. And if the corresponding session group exists, acquiring the existing session group in which the broker already exists. And if the corresponding session group does not exist, establishing a new session group according to the first account corresponding to the broker and the target property information. And specifically, establishing a new session group by taking the group type + the broker user ID + the floor ID of the target property as a group ID. Wherein the group type may refer to a new house floor consultation or a second-hand house floor consultation. The first account number is then set in the session group to pull the broker into the session group.
Step S12: and receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information.
In the embodiment of the present invention, it is determined whether the first session message includes material requirement information, where the material requirement information includes a target property information material requirement and/or a target property transaction material requirement. When the first session message comprises the target property information data requirement, acquiring target property data from a database according to the target property information data requirement, and sending the target property data to the second account for the project manager to confirm; and receiving the confirmation information of the project manager, and sending the target property data to the session group according to the confirmation information of the project manager.
When the first session message comprises the target property transaction data requirement, acquiring the target transaction data from a database according to the target property transaction data requirement; sending the target transaction data to the third account for confirmation by the merchant; and receiving confirmation information of the business provider, and sending the target transaction data to the session group according to the confirmation information of the business provider.
Step S13: and acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message.
The first text information may be compared with a pre-stored question text, and if the first text information is the same as or similar to the pre-stored question text, an answer matching with the same or similar question text is obtained, and the matched answer is sent to the conversation group to reply. And if the first text information is not the same as or similar to any pre-stored problem text, indicating that the matching fails, generating a first work order according to the first text information so as to facilitate subsequent manual reply. And then adding a second account corresponding to the project manager and a third account corresponding to the business to the session group according to the information in the first work order.
Step S14: and if the first work order comprises target house consulting information, sending the first work order to a second account corresponding to a project manager, and adding the second account to the conversation group, so that the project manager replies the target house information to the broker according to the first conversation message.
In the embodiment of the present invention, before step S14, it is detected whether a second account already exists in the session group. If yes, the conversation is finished directly, and the project manager and the broker directly carry out conversation communication. If not, step S14 is performed.
In embodiments of the invention, there may be two ways to establish an instant session between a project manager and a broker. One method is that the first work order is pushed to a plurality of project managers corresponding to the target property information; and setting a second account corresponding to the project manager which firstly responds to the first work order in the group session to pull the project manager into the session group, and simultaneously limiting the rest project managers to enter the session group. When the first work order is generated, all project managers corresponding to the target house property information are obtained, the first work order is pushed to all corresponding project managers, the project managers receive the first work order, the project managers which respond to the first work order and click the process can join the conversation group, and online instant communication is conducted with the broker. Another method is that one project manager which corresponds to the session group information and is in an idle state is selected according to the first work order; and adding the second account corresponding to the selected project manager in the session group to pull the project manager into the session group. The idle may be detecting that the project manager does not join any other session group, or that the project manager joins other session groups without session communication for a long period of time (e.g., 2 hours, 4 hours, etc.). The consulting information of the target property comprises the condition of the target property, such as area, orientation, house type and the like, and also comprises the information of the floor where the target property is located, such as the area, the cell environment, supporting facilities and the like.
At this time, the first account of the broker and the second account of the project manager are set in the session group, so that the broker and the project manager can perform instant session communication in the session group by using the corresponding first account and second account, respectively. The broker may make various consultations with the project manager for the target property in the session group.
Step S15: and if the first work order comprises target house property transaction consultation information, sending the first work order to a third account corresponding to the operator, and adding the third account to the conversation group, so that the operator replies the target house property transaction to the broker according to the first conversation message.
In the embodiment of the present invention, before step S15, it is detected whether a third account already exists in the session group. If yes, the conversation is finished directly, and the user and the broker directly carry out conversation communication. If not, step S15 is performed.
In the embodiment of the present invention, if the first work order includes the target property trade consultation information, the participation of the provider in the session group needs to be considered. Specifically, there may be two methods: and pushing the first work order to a plurality of the service providers corresponding to the target house property information, and adding a third account corresponding to the service provider which responds to the second work order firstly in the session group so as to pull the service provider into the session group. Or selecting one of the service providers which correspond to the session group information and are in an idle state according to the first work order, and adding the third account corresponding to the selected service provider in the session group. Similarly, idle may be detection that the merchant has not joined any other conversation group, or that the other conversation group that the merchant joined has no conversation communication for a longer period of time (e.g., 2 hours, 4 hours, etc.). The target property transaction consultation information comprises information related to the target property transaction, such as house purchasing procedures, payment methods, loan routes and the like.
If the first account of the broker, the second account of the project manager and the third account of the provider are set in the session group according to the steps S11-S15, the broker, the project manager and the provider can perform three-party instant session communication in the session group by using the corresponding first account, second account and third account respectively. The broker may make various consultations with the project manager and the business for the target property in the session group.
The instant messaging method in the target property transaction process can flexibly support various service scenes, including new house and floor consultation, second-hand house and floor consultation and any other consultation related to the target property. In the whole process, the brokers, the project managers and the business providers only need to communicate in the same conversation window, and user experience and efficiency are improved.
Step S16: and if no new session message is received from the session group within preset time, deleting the second account and/or the third account from the session group.
In the embodiment of the invention, the business can process the first work order comprising the target house property transaction consultation information, click to complete, and the server deletes the third account from the conversation group after receiving the feedback message of the business for completing the first work order, so that the business can automatically quit the group. And if the session message is not received from the session group within the preset time, deleting the second account from the session group, thereby controlling the automatic group quitting of the project manager. Preferably, the preset time is 1 day, that is, the session group session has no message within 1 day, the second account is deleted from the session group. And if the session message is not received from the session group within the preset time and the feedback message of the first work order including the target house property transaction consultation information is not received by the provider at the moment, deleting the second account number and the third account number from the session group. And if the project manager is detected to leave the job or shift the job, deleting the second account from the session group, and controlling the project manager to automatically quit the group. After the project manager quits the group, the conversation group still exists, if the broker initiates the conversation again aiming at the target property, the server directly pulls the broker into the conversation group to generate a new work order, and the above process is repeated to facilitate the broker to carry out instant conversation with the project manager and/or the provider.
In the embodiment of the invention, a conversation window at the broker side is controlled to display the name of the floor where the target property is located; a session window at the project manager and the provider side is controlled to expose the names of brokers and store information. Namely, on the broker APP, the session list and the window show the name of the floor where the target property is located, and on the project manager APP and the business APP, the session list and the window show the name of the broker and the store information.
The instant messaging method in the house property trading process can flexibly support each business scene, and in the whole process, a broker and a project manager only need to communicate in the same conversation window, so that the user experience and efficiency are improved.
According to the embodiment of the invention, a conversation request initiated by a broker is responded, a conversation group is established according to a first account corresponding to the broker and target property information, and the first account is added in the conversation group so as to pull the broker into the conversation group; receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information; acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message; if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message; if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message; and if no new session message is received from the session group within the preset time, deleting the second account and/or the third account from the session group, so that multiparty session communication can be established quickly, and the efficiency and user experience are improved.
Fig. 2 is a schematic structural diagram of an instant messaging device in a real estate transaction process according to an embodiment of the present invention. The instant communication device in the house property transaction process is applied to the server. As shown in fig. 2, the instant messaging device in the house property transaction process includes: the device comprises a group establishing unit 201, a semantic parsing unit 202, an information matching unit 203, a first session establishing unit 204, a second session establishing unit 205, a group quitting unit 206 and a window showing unit 207. Wherein:
the group establishing unit 201 is configured to respond to a session request initiated by a broker, establish a session group according to a first account corresponding to the broker and target property information, and add the first account to the session group to pull the broker into the session group;
the semantic analysis unit 202 is configured to receive a first session message of the broker in the session group, and perform semantic analysis on the first session message to obtain analyzed first text information;
the information matching unit 203 is configured to obtain an answer matched with the first text information according to the first text information and reply, and if matching fails, generate a first work order according to the first text information;
the first session establishing unit 204 is configured to send the first work order to a second account corresponding to a project manager if the first work order includes target property profile consulting information, and add the second account to the session group, so that the project manager replies the target property information to the broker according to the first session message;
the second session establishing unit 205 is configured to, if the first work order includes the target property trade consultation information, send the first work order to a third account corresponding to the provider, and add the third account to the session group, so that the provider performs a target property trade reply to the broker according to the first session message;
the group withdrawing unit 206 is configured to delete the second account and/or the third account from the session group if a new session message is not received from the session group within a preset time.
In an alternative approach, the semantic parsing unit 202 is configured to: determining whether the first session message comprises information requirement information, wherein the information requirement information comprises information requirement of the target property and/or transaction information requirement of the target property; when the first session message comprises the target property information data requirement, acquiring target property data from a database according to the target property information data requirement; sending the target property data to the second account for the project manager to confirm; receiving confirmation information of the project manager, and sending the target property data to the session group according to the confirmation information of the project manager; when the first session message comprises the target property transaction data requirement, acquiring the target transaction data from a database according to the target property transaction data requirement; sending the target transaction data to the third account for confirmation by the merchant; and receiving confirmation information of the business provider, and sending the target transaction data to the session group according to the confirmation information of the business provider.
In an optional manner, the group establishing unit 201 is configured to: receiving a request of the broker for initiating a session, and judging whether a session group corresponding to the first account and the target property information exists; if the corresponding session group exists, the existing session group is obtained; and if the corresponding session group does not exist, establishing a new session group according to the first account corresponding to the broker and the target property information.
In an alternative manner, the first session establishing unit 204 is configured to: pushing the first work order to a plurality of project managers corresponding to the target property information; and setting a second account corresponding to the project manager which responds to the first work order firstly in the session group to pull the project manager into the session group, and simultaneously limiting the rest project managers to enter the session group.
In an alternative manner, the first session establishing unit 204 is configured to: selecting one project manager which corresponds to the session group information and is in an idle state according to the first work order; adding the second account corresponding to the selected project manager in the session group.
In an alternative manner, the second session establishing unit 205 is configured to: pushing the first work order to a plurality of the service providers corresponding to the target house property information, and adding a third account corresponding to the service provider which responds to the second work order firstly in the session group; or selecting one of the service providers which correspond to the session group information and are in an idle state according to the first work order, and adding the third account corresponding to the selected service provider in the session group.
In an alternative manner, the window displaying unit 207 is configured to: controlling a conversation window at the broker side to display the name of the floor where the target property is located; controlling session windows at the project manager side and the business side to show names of brokers and store information.
According to the embodiment of the invention, a conversation request initiated by a broker is responded, a conversation group is established according to a first account corresponding to the broker and target property information, and the first account is added in the conversation group so as to pull the broker into the conversation group; receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information; acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message; if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message; if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message; and if no new session message is received from the session group within the preset time, deleting the second account and/or the third account from the session group, so that multiparty session communication can be established quickly, and the efficiency and user experience are improved.
The embodiment of the invention provides a nonvolatile computer storage medium, wherein at least one executable instruction is stored in the computer storage medium, and the computer executable instruction can execute an instant messaging method in the real estate transaction process in any method embodiment.
The executable instructions may be specifically configured to cause the processor to:
responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group;
receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information;
acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message;
if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message;
if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message;
and if no new session message is received from the session group within preset time, deleting the second account and/or the third account from the session group.
In an alternative, the executable instructions cause the processor to:
determining whether the first session message comprises information requirement information, wherein the information requirement information comprises information requirement of the target property and/or transaction information requirement of the target property;
when the first session message comprises the target property information data requirement, acquiring target property data from a database according to the target property information data requirement;
sending the target property data to the second account for the project manager to confirm; receiving confirmation information of the project manager, and sending the target property data to the session group according to the confirmation information of the project manager;
when the first session message comprises the target property transaction data requirement, acquiring the target transaction data from a database according to the target property transaction data requirement;
sending the target transaction data to the third account for confirmation by the merchant; and receiving confirmation information of the business provider, and sending the target transaction data to the session group according to the confirmation information of the business provider.
In an alternative, the executable instructions cause the processor to:
receiving a request of the broker for initiating a session, and judging whether a session group corresponding to the first account and the target property information exists;
if the corresponding session group exists, the existing session group is obtained;
and if the corresponding session group does not exist, establishing a new session group according to the first account corresponding to the broker and the target property information.
In an alternative, the executable instructions cause the processor to:
pushing the first work order to a plurality of project managers corresponding to the target property information;
and setting a second account corresponding to the project manager which responds to the first work order firstly in the session group to pull the project manager into the session group, and simultaneously limiting the rest project managers to enter the session group.
In an alternative, the executable instructions cause the processor to:
selecting one project manager which corresponds to the session group information and is in an idle state according to the first work order;
adding the second account corresponding to the selected project manager in the session group.
In an alternative, the executable instructions cause the processor to:
pushing the first work order to a plurality of the service providers corresponding to the target house property information, and adding a third account corresponding to the service provider which responds to the first work order in the session group; or,
and selecting one of the service providers which corresponds to the session group information and is in an idle state according to the first work order, and adding the third account corresponding to the selected service provider in the session group.
In an alternative, the executable instructions cause the processor to:
controlling a conversation window at the broker side to display the name of the floor where the target property is located;
controlling session windows at the project manager side and the business side to show names of brokers and store information.
According to the embodiment of the invention, a conversation request initiated by a broker is responded, a conversation group is established according to a first account corresponding to the broker and target property information, and the first account is added in the conversation group so as to pull the broker into the conversation group; receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information; acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message; if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message; if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message; and if no new session message is received from the session group within the preset time, deleting the second account and/or the third account from the session group, so that multiparty session communication can be established quickly, and the efficiency and user experience are improved.
The embodiment of the invention provides an instant messaging device in a real estate transaction process, which is used for executing an instant messaging method in the real estate transaction process.
Embodiments of the present invention provide a computer program, where the computer program can be called by a processor to enable a base station device to execute an instant messaging method in a real estate transaction process in any of the above method embodiments.
Embodiments of the present invention provide a computer program product comprising a computer program stored on a computer storage medium, the computer program comprising program instructions which, when executed by a computer, cause the computer to perform a method of instant messaging during a property transaction in any of the above method embodiments.
The executable instructions may be specifically configured to cause the processor to:
responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group;
receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information;
acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message;
if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message;
if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message;
and if no new session message is received from the session group within preset time, deleting the second account and/or the third account from the session group.
In an alternative, the executable instructions cause the processor to:
determining whether the first session message comprises information requirement information, wherein the information requirement information comprises information requirement of the target property and/or transaction information requirement of the target property;
when the first session message comprises the target property information data requirement, acquiring target property data from a database according to the target property information data requirement;
sending the target property data to the second account for the project manager to confirm; receiving confirmation information of the project manager, and sending the target property data to the session group according to the confirmation information of the project manager;
when the first session message comprises the target property transaction data requirement, acquiring the target transaction data from a database according to the target property transaction data requirement;
sending the target transaction data to the third account for confirmation by the merchant; and receiving confirmation information of the business provider, and sending the target transaction data to the session group according to the confirmation information of the business provider.
In an alternative, the executable instructions cause the processor to:
receiving a request of the broker for initiating a session, and judging whether a session group corresponding to the first account and the target property information exists;
if the corresponding session group exists, the existing session group is obtained;
and if the corresponding session group does not exist, establishing a new session group according to the first account corresponding to the broker and the target property information.
In an alternative, the executable instructions cause the processor to:
pushing the first work order to a plurality of project managers corresponding to the target property information;
and setting a second account corresponding to the project manager which responds to the first work order firstly in the session group to pull the project manager into the session group, and simultaneously limiting the rest project managers to enter the session group.
In an alternative, the executable instructions cause the processor to:
selecting one project manager which corresponds to the session group information and is in an idle state according to the first work order;
adding the second account corresponding to the selected project manager in the session group.
In an alternative, the executable instructions cause the processor to:
pushing the first work order to a plurality of the service providers corresponding to the target house property information, and adding a third account corresponding to the service provider which responds to the first work order in the session group; or,
and selecting one of the service providers which corresponds to the session group information and is in an idle state according to the first work order, and adding the third account corresponding to the selected service provider in the session group.
In an alternative, the executable instructions cause the processor to:
controlling a conversation window at the broker side to display the name of the floor where the target property is located;
controlling session windows at the project manager side and the business side to show names of brokers and store information.
According to the embodiment of the invention, a conversation request initiated by a broker is responded, a conversation group is established according to a first account corresponding to the broker and target property information, and the first account is added in the conversation group so as to pull the broker into the conversation group; receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information; acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message; if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message; if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message; and if no new session message is received from the session group within the preset time, deleting the second account and/or the third account from the session group, so that multiparty session communication can be established quickly, and the efficiency and user experience are improved.
Fig. 3 is a schematic structural diagram of a computing device according to an embodiment of the present invention, and the specific embodiment of the present invention does not limit the specific implementation of the device.
As shown in fig. 3, the computing device may include: a processor (processor)302, a communication Interface 304, a memory 306, and a communication bus 308.
Wherein: the processor 302, communication interface 304, and memory 306 communicate with each other via a communication bus 308. A communication interface 304 for communicating with network elements of other devices, such as clients or other servers. The processor 302 is configured to execute the program 310, and may specifically execute the relevant steps in the instant messaging method embodiment in the real estate transaction process.
In particular, program 310 may include program code comprising computer operating instructions.
The processor 302 may be a central processing unit CPU or an application Specific Integrated circuit asic or an Integrated circuit or Integrated circuits configured to implement embodiments of the present invention. The one or each processor included in the device may be the same type of processor, such as one or each CPU; or may be different types of processors such as one or each CPU and one or each ASIC.
And a memory 306 for storing a program 310. Memory 306 may comprise high-speed RAM memory and may also include non-volatile memory (non-volatile memory), such as at least one disk memory.
The program 310 may specifically be configured to cause the processor 302 to perform the following operations:
responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group;
receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information;
acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message;
if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message;
if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message;
and if no new session message is received from the session group within preset time, deleting the second account and/or the third account from the session group.
In an alternative, the program 310 causes the processor to:
determining whether the first session message comprises information requirement information, wherein the information requirement information comprises information requirement of the target property and/or transaction information requirement of the target property;
when the first session message comprises the target property information data requirement, acquiring target property data from a database according to the target property information data requirement;
sending the target property data to the second account for the project manager to confirm; receiving confirmation information of the project manager, and sending the target property data to the session group according to the confirmation information of the project manager;
when the first session message comprises the target property transaction data requirement, acquiring the target transaction data from a database according to the target property transaction data requirement;
sending the target transaction data to the third account for confirmation by the merchant; and receiving confirmation information of the business provider, and sending the target transaction data to the session group according to the confirmation information of the business provider.
In an alternative, the program 310 causes the processor to:
receiving a request of the broker for initiating a session, and judging whether a session group corresponding to the first account and the target property information exists;
if the corresponding session group exists, the existing session group is obtained;
and if the corresponding session group does not exist, establishing a new session group according to the first account corresponding to the broker and the target property information.
In an alternative, the program 310 causes the processor to:
pushing the first work order to a plurality of project managers corresponding to the target property information;
and setting a second account corresponding to the project manager which responds to the first work order firstly in the session group to pull the project manager into the session group, and simultaneously limiting the rest project managers to enter the session group.
In an alternative, the program 310 causes the processor to:
selecting one project manager which corresponds to the session group information and is in an idle state according to the first work order;
adding the second account corresponding to the selected project manager in the session group.
In an alternative, the program 310 causes the processor to:
pushing the first work order to a plurality of the service providers corresponding to the target house property information, and adding a third account corresponding to the service provider which responds to the first work order in the session group; or,
and selecting one of the service providers which corresponds to the session group information and is in an idle state according to the first work order, and adding the third account corresponding to the selected service provider in the session group.
In an alternative, the program 310 causes the processor to:
controlling a conversation window at the broker side to display the name of the floor where the target property is located;
a session window at the project manager and the provider side is controlled to expose the name of the broker and store information.
According to the embodiment of the invention, a conversation request initiated by a broker is responded, a conversation group is established according to a first account corresponding to the broker and target property information, and the first account is added in the conversation group so as to pull the broker into the conversation group; receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information; acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message; if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message; if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message; and if no new session message is received from the session group within the preset time, deleting the second account and/or the third account from the session group, so that multiparty session communication can be established quickly, and the efficiency and user experience are improved.
The algorithms or displays presented herein are not inherently related to any particular computer, virtual system, or other apparatus. Various general purpose systems may also be used with the teachings herein. The required structure for constructing such a system will be apparent from the description above. In addition, embodiments of the present invention are not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of the present invention as described herein, and any descriptions of specific languages are provided above to disclose the best mode of the invention.
In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.
Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the embodiments of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the invention and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that the invention as claimed requires more features than are expressly recited in each claim.
Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.
It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names. The steps in the above embodiments should not be construed as limiting the order of execution unless specified otherwise.
Claims (10)
1. An instant messaging method in a real estate transaction process, the method comprising:
responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group;
receiving a first session message of the broker in the session group, and performing semantic analysis on the first session message to obtain analyzed first text information;
acquiring an answer matched with the first text message according to the first text message and replying, and if the matching fails, generating a first work order according to the first text message;
if the first work order comprises target property profile consultation information, the first work order is sent to a second account corresponding to a project manager, and the second account is added to the conversation group, so that the project manager can reply the target property information to the broker according to the first conversation message;
if the first work order comprises target house property transaction consultation information, the first work order is sent to a third account number corresponding to the operator, and the third account number is added to the conversation group, so that the operator can reply to the broker for the target house property transaction according to the first conversation message;
and if no new session message is received from the session group within preset time, deleting the second account and/or the third account from the session group.
2. The method of claim 1, wherein receiving a first session message of the broker in the session group and parsing the first session message semantically to obtain parsed first text information comprises:
determining whether the first session message comprises information requirement information, wherein the information requirement information comprises information requirement of the target property and/or transaction information requirement of the target property;
when the first session message comprises the target property information data requirement, acquiring target property data from a database according to the target property information data requirement;
sending the target property data to the second account for the project manager to confirm; receiving confirmation information of the project manager, and sending the target property data to the session group according to the confirmation information of the project manager;
when the first session message comprises the target property transaction data requirement, acquiring the target transaction data from a database according to the target property transaction data requirement;
sending the target transaction data to the third account for confirmation by the merchant; and receiving confirmation information of the business provider, and sending the target transaction data to the session group according to the confirmation information of the business provider.
3. The method of claim 1, wherein the establishing a session group according to the first account corresponding to the broker and the target property information in response to the broker-initiated session request comprises:
receiving a request of the broker for initiating a session, and judging whether a session group corresponding to the first account and the target property information exists;
if the corresponding session group exists, the existing session group is obtained;
and if the corresponding session group does not exist, establishing a new session group according to the first account corresponding to the broker and the target property information.
4. The method of claim 1, wherein sending the first work order to a second account corresponding to a project manager and adding the second account to the session group comprises:
pushing the first work order to a plurality of project managers corresponding to the target property information;
and setting a second account corresponding to the project manager which responds to the first work order firstly in the session group to pull the project manager into the session group, and simultaneously limiting the rest project managers to enter the session group.
5. The method of claim 1, wherein sending the first work order to a second account corresponding to a project manager and adding the second account to the session group comprises:
selecting one of the project managers corresponding to the session group information and in an idle state;
adding the second account corresponding to the selected project manager in the session group.
6. The method of claim 1, wherein sending the first work order to a third account corresponding to a vendor and adding the third account to the session group comprises:
pushing the first work order to a plurality of the service providers corresponding to the target house property information, and adding a third account corresponding to the service provider which responds to the first work order in the session group; or,
and selecting one of the service providers which corresponds to the session group information and is in an idle state, and adding the third account corresponding to the selected service provider in the session group.
7. The method of claim 1, wherein the instant messaging method during the property transaction further comprises:
controlling a conversation window at the broker side to display the name of the floor where the target property is located;
controlling session windows at the project manager side and the business side to show names of brokers and store information.
8. An instant messaging device in a house property transaction process, the device comprising:
the group establishing unit is used for responding to a session request initiated by a broker, establishing a session group according to a first account corresponding to the broker and target property information, and adding the first account in the session group to pull the broker into the session group;
the semantic analysis unit is used for receiving a first session message of the broker in the session group and carrying out semantic analysis on the first session message to obtain analyzed first text information;
the information matching unit is used for acquiring answers matched with the first text information according to the first text information and replying the answers, and if the matching fails, a first work order is generated according to the first text information;
the first session establishing unit is used for sending the first work order to a second account corresponding to a project manager if the first work order comprises target property profile consultation information, and adding the second account to the session group, so that the project manager can reply the target property information to the broker according to the first session message;
the second session establishing unit is used for sending the first work order to a third account corresponding to the operator and adding the third account to the session group if the first work order comprises target house property transaction consultation information, so that the operator can reply to the broker for the target house property transaction according to the first session message;
and the group returning unit is used for deleting the second account and/or the third account from the session group if a new session message is not received from the session group within a preset time.
9. A computing device, comprising: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;
the memory is used for storing at least one executable instruction which causes the processor to execute the steps of the instant messaging method in the real estate transaction process according to any one of the claims 1-7.
10. A computer storage medium having stored therein at least one executable instruction for causing a processor to perform the steps of the instant messaging method in a real estate transaction process according to any of claims 1-7.
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| CN114726662A (en) * | 2022-04-07 | 2022-07-08 | 维沃移动通信有限公司 | Group chat session management method and device, electronic equipment and readable storage medium |
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