CN100438473C - Method for remotely assisting other network users via controlling input of the network data packet - Google Patents
Method for remotely assisting other network users via controlling input of the network data packet Download PDFInfo
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- CN100438473C CN100438473C CNB2007100483505A CN200710048350A CN100438473C CN 100438473 C CN100438473 C CN 100438473C CN B2007100483505 A CNB2007100483505 A CN B2007100483505A CN 200710048350 A CN200710048350 A CN 200710048350A CN 100438473 C CN100438473 C CN 100438473C
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Abstract
This invention discloses a data packet through the network of remote control input to other network users, its features are: to assist a client to send data to the application outsourcing assist the client to assist the client in accordance with the application packet to determine whether to accept the application and remote assistance to help client , described according to assist client application packet to the client by the wrong remote assistance, return to the project data packets to help server-side, close this application and in assisting the client and server side to remove the client user data packets, referred to assist client application data under packet assist the client to those remote assistance, acceptance of the assistance project data packets, in assisting the client generates a remote user interface to assist the project, and will assist the client by the users update data in the interface, ensuring that the user interface and the interface to the client user data is the same; by references to assist client and the client are identical to the content.
Description
Technical field
The present invention relates to the internet community service.Particularly a kind of method of controlling other network users of remote assistance of input by network packet.
Background technology
In the present online game community, when a lot of users can't understand to the use generation problem of community's product or to some function, can adopt following three kinds of modes to obtain to help usually: 1, to obtain the assistance of Customer Service Center by the hotline of dialing Customer Service Center; 2, writing electronic mail sends to Customer Service Center and obtains to assist; 3, in the mode of instant messaging IM customer service personnel or other users being carried out online literal in community seeks help; Yet, Customer Service Center and other personnel that sought help, can only come appearance problem or puzzled place by seeking help person's oral or text description, and carrying out that can not be actual is interactive one to one, not only can not truly grasp the key to the issue place rapidly, more can not reality help the seeking help person to deal with problems in time.Therefore, in the process of seeking to assist, often make that the seeking help person is full of sense of frustration, and then worsen satisfaction, even may leave community, do not re-use this community's product community's product.
Currently also exist some to pass through network far-end control, the long-distance user is carried out the method for remote assistance, as PCANYWHERE software, as the Long-distance Control of Tencent QQ.
More than two kinds of softwares be the representative products that traditional Long-distance Control is assisted, both have adopted the transmission connection protocol to Terminal Server Client, and after this agreement of Terminal Server Client feedback, both sides set up long-range connection according to agreement, the line data of going forward side by side is synchronous, by control end controlled terminal is operated.
The drawback of this kind method is owing to will carry out far-end operation according to long-range connection protocol, just need to be assisted complete the giving synchronously of data of end to assist end, that is to say, assist end after carrying out any action, after must waiting for that the data feedback of being assisted end is returned, just can carry out next step action.So will cause the long-range connection speed of this kind to delay, lack instantaneity, can't realize for some accurate operations and explanation.
Summary of the invention
The present invention is for a kind of method of controlling other network users of remote assistance of input by network packet that provides is provided, by control to network packet, can carry out input operation by other remote subscribers of remote assistance, allow the user can understand product intuitively and use.
Technical scheme of the invention process is as follows:
A kind of method of controlling other network users of remote assistance of input by network packet, it is characterized in that: assisted client to send one and assist the request for data bag to assisting client, the assistance client judges whether to accept applications according to assistance request for data bag and remote assistance is assisted client; When described assistance client is not carried out remote assistance according to assistance request for data bag to assisting client, return and assist the request for data bag to server end, close this application simultaneously, and assisting client and server end to remove the user data package of being assisted client; When described assistance client is carried out remote assistance according to assistance request for data bag to assisting client, accept to assist the request for data bag, assisting client to generate a remote assistance project user interface simultaneously, and the user data update that will be assisted client is in this interface, assist client simulation to be assisted action after client receives instruction then, and the packet of assisting client to generate in remote assistance project user interface is sent to server, the packet that transit server assistance client is sent guarantees that to being subjected to the assisting users interface remote assistance project user interface is identical with the user data of being assisted client end interface; Describedly assisted client and assisted that synchronous user data all is identical content in the client remote assistance process.
Described assistance request for data bag comprises the data of being assisted client, assists the request for data bag by being given to the assistance client in the server end.
Described assistance client is when being assisted the client remote assistance, assist client send simultaneously one comprise set up the statement of remote assistance project packet to server, this claim data bag comprises the assistance client of this remote assistance and is assisted client identification.
Described assistance request for data bag acts on server, and any data packet delivery that the same time ought be assisted client all is regarded as invalid data to server end.
The described client finger of being assisted is subjected to network-assisted subscription client.
Described assistance client refers to that other user of helping directive understands the client that product uses.
The present invention is owing to be based upon in the community of online game fixed product, the employed CLIENT end of all users all is identical content, as long as the content of assisting end will need to operate continuously sends to by the assistance end, needn't carry out the data sync of real meaning with being assisted end, only need be assisted the action after termination is received instruction to get final product in the simulation of this machine, so can improve the speed and the quality of remote assistance greatly, satisfy the assistance demand of being assisted end.
Beneficial effect of the present invention is as follows:
The present invention is by the control to network packet, can carry out input operation by other remote subscribers of remote assistance, allow the user can understand product intuitively and use, and indicate by the operation of simulation, can very immediately finish the work of remote assistance, can not produce the situation of delay.
Description of drawings
Fig. 1 is a program flow diagram of the present invention
Embodiment
Embodiment 1
As shown in Figure 1, a kind of method of controlling other network users of remote assistance of input by network packet, assisted client to send one and assist the request for data bag to assisting client, the assistance client judges whether to accept applications according to assistance request for data bag and remote assistance is assisted client; When described assistance client is not carried out remote assistance according to assistance request for data bag to assisting client, return and assist the request for data bag to server end, close this application simultaneously, and assisting client and server end to remove the user data package of being assisted client; When described assistance client is carried out remote assistance according to assistance request for data bag to assisting client, accept to assist the request for data bag, assisting client to generate a remote assistance project user interface simultaneously, and the user data update that will be assisted client is in this interface, assist client simulation to be assisted action after client receives instruction then, and the packet of assisting client to generate in remote assistance project user interface is sent to server, the packet that transit server assistance client is sent guarantees that to being subjected to the assisting users interface remote assistance project user interface is identical with the user data of being assisted client end interface; Describedly assisted client and assisted that synchronous user data all is identical content in the client remote assistance process.
Described assistance request for data bag comprises the data of being assisted client, assists the request for data bag by being given to the assistance client in the server end.
Described assistance client is when being assisted the client remote assistance, assist client send simultaneously one comprise set up the statement of remote assistance project packet to server, this claim data bag comprises the assistance client of this remote assistance and is assisted client identification.
Described assistance request for data bag acts on server, and any data packet delivery that the same time ought be assisted client all is regarded as invalid data to server end.
The described client finger of being assisted is subjected to network-assisted subscription client.
Described assistance client refers to that other user of helping directive understands the client that product uses.
Embodiment 2
User A: assisted client
Customer service: assist client
Environment is set up: user A is when using the network social association game products of a role playing class, and for how to attack monster in community the acquisition experience is felt confused, and wishes to understand by seeking help to customer service how to attack monster and obtain experience.
User A clicks the remote assistance button of community's built-in function, and on the problem description list that ejects, write the demand of oneself, after the contact staff receives the demand of this part about remote assistance, think and to help user A by the mode of remote assistance, so agreed the application of this part remote assistance.Customer service has been set up with user A and has been connected, and ejects a form on the computer interface of customer service, shows with user A identical above.The role that customer service is made user A in this interface drilling walks in the recreation community, and attack monster, these behaviors, send to after server calculates, turn back to the window interface of customer service and user A, user A has recognized how to attack monster by these behaviors, so connection is closed in application, require autonomous operation, the contact staff agrees, and has closed remote assistance behavior this time.This remote assistance behavior finishes.
Claims (6)
1, a kind of method of controlling other network users of remote assistance of input by network packet, it is characterized in that: assisted client to send one and assist the request for data bag to assisting client, the assistance client judges whether to accept applications according to assistance request for data bag and remote assistance is assisted client; When described assistance client is not carried out remote assistance according to assistance request for data bag to assisting client, return and assist the request for data bag to server end, close this application simultaneously, and assisting client and server end to remove the user data package of being assisted client; When described assistance client is carried out remote assistance according to assistance request for data bag to assisting client, accept to assist the request for data bag, assisting client to generate a remote assistance project user interface simultaneously, and the user data update that will be assisted client is in this interface, assist client simulation to be assisted action after client receives instruction then, and the packet of assisting client to generate in remote assistance project user interface is sent to server, the packet that transit server assistance client is sent guarantees that to being subjected to the assisting users interface remote assistance project user interface is identical with the user data of being assisted client end interface; Describedly assisted client and assisted that synchronous user data all is identical content in the client remote assistance process.
2, a kind of method of controlling other network users of remote assistance of input by network packet according to claim 1, it is characterized in that: assist the request for data bag to comprise the data of being assisted client, assist the request for data bag by being given to the assistance client in the server end.
3, a kind of method of controlling other network users of remote assistance of input by network packet according to claim 1, it is characterized in that: described assistance client is when being assisted the client remote assistance, assist client send simultaneously one comprise set up the statement of remote assistance project packet to server, this claim data bag comprises the assistance client of this remote assistance and is assisted client identification.
4, a kind of method of controlling other network users of remote assistance of input by network packet according to claim 1, it is characterized in that: described assistance request for data bag acts on server, any data packet delivery that the same time ought be assisted client all is regarded as invalid data to server end.
5, a kind of other network users' of remote assistance by network packet control input according to claim 1 method, it is characterized in that: the described client finger of being assisted is subjected to network-assisted subscription client.
6, a kind of other network users' of remote assistance by network packet control input according to claim 1 method, it is characterized in that: described assistance client refers to that other user of helping directive understands the client that product uses.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2007100483505A CN100438473C (en) | 2007-01-29 | 2007-01-29 | Method for remotely assisting other network users via controlling input of the network data packet |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CNB2007100483505A CN100438473C (en) | 2007-01-29 | 2007-01-29 | Method for remotely assisting other network users via controlling input of the network data packet |
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| CN101035043A CN101035043A (en) | 2007-09-12 |
| CN100438473C true CN100438473C (en) | 2008-11-26 |
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| CNB2007100483505A Active CN100438473C (en) | 2007-01-29 | 2007-01-29 | Method for remotely assisting other network users via controlling input of the network data packet |
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Families Citing this family (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101960812A (en) * | 2008-02-26 | 2011-01-26 | 朗讯科技公司 | Method for preventing attack of message flood and network element |
| US8180905B2 (en) * | 2008-12-09 | 2012-05-15 | Microsoft Corporation | User-mode based remote desktop protocol (RDP) encoding architecture |
| US20110161721A1 (en) * | 2009-12-30 | 2011-06-30 | Dominic Fulginiti | Method and system for achieving a remote control help session on a computing device |
| CN102497334B (en) * | 2011-12-18 | 2016-08-10 | 上海量明科技发展有限公司 | Remote-operated method, client and system is triggered by JICQ |
| CN103294523B (en) * | 2012-02-22 | 2017-03-22 | 腾讯科技（深圳）有限公司 | Remote assistance method and system |
| CN106161496B (en) * | 2015-03-25 | 2019-07-23 | 阿里巴巴集团控股有限公司 | The remote assistance method and device of terminal, system |
| CN104951188A (en) * | 2015-06-18 | 2015-09-30 | 烟台朱葛软件科技有限公司 | Visual information interactive method and control system |
| CN106817379A (en) * | 2015-11-27 | 2017-06-09 | 谢成火 | A kind of reverse long-range image pickup method of response type, the reverse long-range shooting service device of response type |
| CN109260713B (en) * | 2018-08-27 | 2022-03-04 | 网易（杭州）网络有限公司 | Virtual object remote assistance operation method and device, storage medium and electronic equipment |
| CN110719255B (en) * | 2019-09-04 | 2023-09-29 | 西安交大捷普网络科技有限公司 | Collaborative operation and maintenance method and system based on SSH protocol |
| CN117407114B (en) * | 2023-12-13 | 2024-03-12 | 北京易享信息技术有限公司 | Visual cooperation method and system for banks |
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| CN101035043A (en) | 2007-09-12 |
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