JPWO2019212057A1 - Information processing equipment, information processing methods and programs - Google Patents

Abstract

The purpose is to enable users to use store-type sales as easily as an EC site. The user-side message management unit 41 and the stylist-side message management unit 42 are a terminal of a user who can purchase a product to be sold and one or more people selected by the seller (service provider) of the product by the user. Manages the sending and receiving of messages to and from the terminal of the designated designated person (stylist). Here, the stylist-side message management unit 42 is a person different from the designated person or the sales when a predetermined condition regarding the presence or absence of a response message from the designated person is satisfied for the message from the user to the designated person. The response to the user by the response program managed by the original is transmitted to the terminal of the user.

Description

The present invention relates to an information processing device, an information processing method and a program.

With the spread of the Internet and the like in recent years, sales forms through EC (Electronic Commerce) sites, which allow users to easily purchase products, are increasing (see, for example, Patent Document 1).

Japanese Patent No. 6085017

However, when using an EC site, it is difficult to receive face-to-face exchanges with stylists and clerk, and to respond flexibly. For this reason, store-type sales are being reviewed, but the situation is that the same convenience as EC sites is required.

The present invention has been made in view of such a situation, and an object of the present invention is to enable a user to use store-type sales with the same convenience as an EC site.

In order to achieve the above object, the information processing device of one aspect of the present invention is
Manages the sending and receiving of messages between the terminal of a user who can purchase the product to be sold and the terminal of the designated person designated by the user from among one or more people selected by the seller of the product. Message management method,
With
The message management means
When a predetermined condition regarding the presence or absence of a response message from the designated person to the message from the user to the designated person is satisfied, a response program managed by a person different from the designated person or the seller is used. The response to the user is transmitted to the terminal of the user.

According to the present invention, a user can use store-type sales as easily as an EC site.

It is a figure which shows the example of the structure of the information processing system which concerns on one Embodiment of this invention. It is a block diagram which shows an example of the hardware composition of the server in the information processing system of FIG. It is a functional block diagram which shows an example of the functional configuration of the server of FIG. It is a figure which shows the example of a series of product information provision screens displayed on the display in the user terminal of FIG. It is a figure which shows the example of a series of screens which show the information of a certain product among the product information provision screens displayed on the display in the user terminal of FIG. FIG. 5 is a diagram showing an example of a series of screens for transmitting a purchase request for a certain product to a stylist among the product information providing screens displayed on the display of the user terminal of FIG. 1. It is a figure which shows the example of the message screen which concerns on the product purchase application which is displayed on the display in the user terminal of FIG. 1 and the example of the display of the notification which concerns over the message reception. It is a figure which shows the example of a series of my stylist screens displayed on the display in the user terminal of FIG. It is a figure which shows the example of a series of screens related to the store visit reservation displayed on the display in the user terminal of FIG. FIG. 5 is a diagram showing an example of a series of screens related to changing my stylist, which is displayed on the display of the user terminal of FIG. 1. It is a figure which shows the example of a series of screens in the case of transmitting the image about the product which we already own among the example of the message screens displayed on the display of the user terminal of FIG. It is a figure which shows the example of the screen which inputs a user's profile among the user information input screens which are displayed on the display of the user terminal of FIG. FIG. 5 is a diagram showing an example of a screen for inputting gift information when a user wants to give a gift among the user information input screens displayed on the display of the user terminal of FIG. 1. It is a figure which shows the example of the screen which displays the list of "liked" products among the user information screens which are displayed on the display of the user terminal of FIG. FIG. 5 is a diagram showing an example of a series of screens for displaying purchased product information among user information screens displayed on the display of the user terminal of FIG. 1. FIG. 5 is a diagram showing an example of a series of screens related to pre-ordering of unreleased products among the product information providing screens displayed on the display of the user terminal of FIG. 1. It is a state transition diagram which shows the screen transition of the display part of the user terminal of FIG. FIG. 5 is a flowchart illustrating an example of a flow of stylist response standby processing executed by a server having a functional configuration and a stylist terminal of FIG. It is a figure which shows the example of the screen at the time of a series | startup which is displayed on the display of the stylist terminal of FIG. It is a figure which shows the example of a series of screens in the case of performing the process related to the product purchase application and the store visit reservation shown in FIGS. 7 and 9 among the message management screens displayed on the display of the stylist terminal of FIG. .. It is a figure which shows the example of a series of template message transmission screens displayed on the display of the stylist terminal of FIG. It is a figure which shows the example of a series of schedule management screens displayed on the display of the stylist terminal of FIG. It is a state transition diagram which shows the screen transition of the display part of the stylist terminal of FIG. FIG. 5 is a diagram showing an example of a series of screens displayed on a display on the user terminal of FIG. 1 for adding a product desired to be purchased to a cart and processing the product.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a diagram showing an example of a configuration of an information processing system according to an embodiment of the present invention.
The information processing system shown in FIG. 1 is a user terminal 2 used by a service providing server 1 (hereinafter, may be abbreviated as "server 1") and users U1 to Un (n is an integer of 1 or more). -1 to 2-n, stylist terminals 3-A1 to 3-A3, and stylist terminals 3-B1 and 3-B2 are connected to each other via a predetermined network N such as the Internet. Consists of being done.

Here, the service provider is a business entity that provides the service described later in the present embodiment. The person in charge M who manages the server 1, the employees of the store SHA (stylists SA1 to SA3 using each of the stylist terminals 3-A1 to 3-A3), and the employees of the store SHB (stylist terminals 3-B1 and 3-). The stylists SB1 and SB2) who use each of B2 are natural persons belonging to the service provider. The person in charge M is in charge of confirming the communication between the users U1 to Un and the stylists SB1 and SB2 via the server 1 and making a response or the like as necessary.

In the present embodiment, the server 1 is managed by the person in charge M who belongs to the service provider, but the server 1 is not particularly limited to this. That is, the management referred to here is directly managed by the service provider itself (after being in charge of the person in charge M as a duty), and the management is outsourced to another person such as the server operating company. It also includes indirect management.

In the present embodiment, it is assumed that each of the n users U1 to Un uses the user terminals 2-1 to 2-n, respectively. However, hereinafter, when it is not necessary to individually distinguish the users U1 to Un and the user terminals 2-1 to 2-n, they are referred to as "user U" and "user terminal 2", respectively.
Further, when it is not necessary to individually distinguish the stylists SA1 to SA3 and the stylists SB1 and 3B2, the term "stylist S" is hereinafter referred to. When referred to as a stylist S, the stylist terminals 3-A1 to 3-A3 and the stylist terminals 3-B1 and 3-B2 are collectively referred to as a "stylist terminal 3".

Here, a service provided by the service provider, that is, a service to which the information processing system shown in FIG. 1 is applied (hereinafter, referred to as "this service") will be briefly described.
In this service, user U, who is a customer, and stylist S, who gives advice on fashion and introduces products to user U, propose products via network N and server 1 using their respective terminals. This includes a service in which the stylist S takes over the procedure for purchasing the product by having a conversation such as the response.

In summary, this service includes services that use network N to introduce products related to styling to user U, make reservations for store visits, and make contracts and payments related to product purchases. Such a service will be hereinafter referred to as a "styling information providing service".
The styling information providing service does not simply mean providing a set such as clothing, but provides information for conducting transactions related to styling. For example, the objects of styling include not only clothing but also furniture, home appliances, cars, etc., and a wide range of lifestyle-related items. Further, for example, the introduction of a product includes not only simply listing the products but also the stylist S selecting and introducing an appropriate product to each of the users U. Further, for example, when the user U purchases a product, the user U not only sells the product by mail order through a transaction on the Web, but also sells the product at a physical store. It includes a wide range of transactions, including making inquiries about purchase reservations, etc. to the actual store.

In the present embodiment, the stylist S is a person (employee) belonging to the service provider, but the stylist S is not particularly limited to this, and may be a person outside the service provider such as a professional stylist.
That is, a person who does not have a direct employment relationship with the service provider can be the stylist S of this service. Specifically, for example, it is possible to introduce a well-known stylist to the user U as the stylist S of this service regardless of the employment relationship.

Further, for convenience of explanation, the stores are shown as two stores, SHA and SHB, but the number of stores is not particularly limited to this, and the number of stores can be any one or more arbitrary integers. Further, the number of stylists S for each store does not have to be two or three as shown in the figure, and each store can have one or more people.

FIG. 2 is a block diagram showing a hardware configuration of the server 1 in the information processing system of FIG.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, and an input unit 17. , A storage unit 18, a communication unit 19, and a drive 20.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The output unit 16 is composed of a display, a speaker, and the like, and outputs various information as images and sounds.
The input unit 17 is composed of a keyboard, a mouse, and the like, and inputs various information.

The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data.
The communication unit 19 communicates with another device (user terminal 2 or stylist terminal 3 in the example of FIG. 1) via a network N including the Internet.

A removable media 31 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 31 by the drive 20 is installed in the storage unit 18 as needed.
Further, the removable media 31 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the user terminal 2 and the stylist terminal 3 of the information processing system of FIG. 1 have basically the same configuration as the hardware configuration shown in FIG. Further, the hardware configuration described below may be used.

The input unit 17 may be composed of, for example, a capacitance type or resistance film type position input sensor laminated in the display area of the output unit 16 and may detect the coordinates of the position where the touch operation is performed. Here, the touch operation refers to an operation of contacting or approaching an object (such as a finger of the user U or a touch pen) with respect to the input unit 17. That is, in the user terminal 2 and the stylist terminal 3 of the present embodiment, the touch panel may be configured by the display of the input unit 17 and the sensor that detects the touch operation of the output unit 16. The operation of touching a designated part and releasing it as it is is hereinafter referred to as a tap operation.
Further, the input unit 17 may include an imaging unit including a lens, optical elements such as a CCD and CMOS, and a control unit thereof, similarly to a digital camera.

FIG. 3 is a functional block diagram showing an example of the functional configuration of the server 1 of FIG.

When the execution of various processes of this service is controlled in the CPU 11, the user side message management unit 41, the stylist side message management unit 42, the product provision information management unit 43, the user management unit 44, and the stylist management unit 45 The schedule management unit 46 and the purchase history / preference management unit 47 function.

The user-side message management unit 41 manages various messages sent to and received from the user U. The details of the user-side message management unit 41 will be described later.
The stylist-side message management unit 42 manages various messages sent to and received from the stylist S. The details of the message management unit 42 on the stylist side will be described later.

The product provision information management unit 43 manages information related to providing a product sold by a service provider (hereinafter, referred to as “product provision information”). The product provision information management unit 43 reads and writes the product DB 72, the user DB 73, and the purchase history / preference DB 75.
Here, the product provision information includes, for example, information such as a photograph, a name, and an amount of the product, and various information related to the product provision such as the genre of the product. Such product provision information is stored in the product DB 72.
In the user DB 73, various information (personal information and the like) related to the user U is stored for each user U.
The purchase history / preference DB 75 stores information on various purchase histories / preferences such as products purchased by the user U and favorite brands for each user U.

Here, the product provision information management unit 43 includes a ForYou management unit 61, a timeline management unit 62, and a brand management unit 63.

The ForYou management unit 61 manages information that each stylist S provides exclusively to each user U who has designated himself / herself, for example, information about a product recommended only to a certain user U.
That is, when the stylist S is nominated by a certain user U, the stylist S can provide information dedicated to the user U. For example, when the stylist S recommends a product or explains a favorite style when the user U visits the store in the past or when the user U is used to exchange messages described later. In many cases, the user U has a deep understanding of his appearance, hobbies, interests, and so on. In such a case, the stylist S nominated by the user U can directly select the recommended product for the user U or select the product that matches the preference of the user U, which is more efficient. It is possible to propose a product to be provided to the user U. The ForYou management unit 61 is provided so that the stylist S can make such a proposal to the user U.
Further, for example, the ForYou management unit 61 can also manage explanations such as the reason why the product or the like selected by the stylist S itself has been advanced to the user U, and from what viewpoint the coordination is to be performed. ..

The timeline management unit 62 manages various information on the latest fashion acquired from fashion magazines, entertainment news, etc., and mainly manages information uniformly provided by a service provider to a plurality of users U. it can.
As a result, the server 1 can efficiently notify many users U of information unique to service providers such as the latest fashion.
As a method of providing such information to the user U, for example, a method of providing the information as a sentence such as a news article or a method of providing the information in a time series such as a timeline can be considered. Furthermore, for example, when it is provided as a timeline, it is desirable to publicize it to as many users U as possible due to its nature, but it is not always necessary to publish it to all users U, and for example, preferences and the like are similar. It is also possible to publicize only to the group of users U who do.

The brand management unit 63 manages various information (hereinafter, referred to as “brand information”) regarding the favorite brand of the user U for each user U. Here, the favorite brand of the user U may be specified by any method. For example, the brand information may be provided by the stylist S who has been designated by the user U, or may be provided by the user U.
The brand information may be provided in the form of a product list on a so-called EC site.

The user management unit 44 stores and manages user information in the user DB 73 for each user U. The user information includes, for example, information necessary for styling such as name, height, weight, date of birth, clothing size, a face photograph or an icon image showing the user U, and information for identifying the stylist S specified by the user U. Etc. are included.

The stylist management unit 45 manages each stylist S by storing various information related to the stylist S (hereinafter, referred to as “stylist information”) in the stylist DB 74. The stylist information is, for example, name, stylist history, number of followers (user U who specified the stylist S), and information indicating styling characteristics (good dressing, favorite brand, etc.).

The schedule management unit 46 manages various information related to the schedule of the stylist S (hereinafter, referred to as “schedule information”). The schedule information is, for example, information on a store visit reservation (name of a user U who is scheduled to visit the store, a scheduled time to visit the store, a scheduled time to leave the store, etc.), information on a work day and a shift time of the stylist S. In addition, the schedule management unit 46 stores the schedule information in the schedule DB as appropriate.

The purchase history / preference management unit 47 reads and writes the product DB 72 and the purchase history / preference DB 75, and manages the purchase history / preference brand of the user U. In addition, the purchase history / preference management unit 47 inquires and rewrites the purchase history / preference information by operating the user terminal 2 and the stylist terminal 3.

The server 1 having such a functional configuration includes a series of processes when a message is transmitted from the user U to the stylist S (hereinafter, referred to as "user message reception process"), and the stylist S to the user U. It is possible to execute two processes of a series of processes (hereinafter, referred to as "stylist message reception process") when a message is transmitted.
Here, the message can include not only a consultation about styling from the user U, an inquiry about a product, a contact regarding a reservation for a visit to a store, but also a greeting and the like. Further, it is assumed that the message is accompanied by information and the like related to identifying the user U who is the sender and the stylist S who is the recipient.
Hereinafter, first, the details of the user-side message management unit 41 and the stylist-side message management unit 42 will be described along with the flow of the user message reception process.
Here, the user-side message management unit 41 includes a message receiving unit 51U, a message transfer management unit 52U, and a message transmitting unit 53U.

First, the premise of the user message reception process will be briefly described. In this service, when the user U wishes to send a message to the stylist S, the user U operates the user terminal 2 and inputs a message he / she wants to send (hereinafter referred to as a "user message"). , Send it to server 1.
The message receiving unit 51U of the user-side message management unit 41 of the server 1 receives the user message transmitted from the user terminal 2 via the communication unit 19.

The message transfer management unit 52U of the user-side message management unit 41 manages the user message received by the message receiving unit 51U by storing it in the message DB 71 so as to transfer it to the stylist-side message management unit 42.

The message transfer management unit 52S of the stylist side message management unit 42 acquires the user message (user message stored in the message DB 71) transferred from the message transfer management unit 52U of the user side message management unit 41, and transmits the message. Transfer to unit 53S.
The message transfer management unit 52S determines a person to whom the user message is to be transmitted from among the plurality of stylists S, based on various conditions. Then, the message transfer management unit 52S extracts the stylist information (particularly the terminal ID of the transmission destination, hereinafter referred to as "stylist terminal ID") about the stylist S to be transmitted from the stylist DB 74, and sends a message. Notify the transmitter 53S.

The message transmission unit 53S executes control to transmit the user message transferred from the message transfer management unit 52S to the stylist terminal 3 via the communication unit 19. The stylist S (stylist terminal 3) to be transmitted is specified by the stylist ID extracted by the message transfer management unit 52S in the present embodiment as described above.

Subsequently, the details of the user-side message management unit 41 and the stylist-side message management unit 42 will be described along with the flow of the stylist message reception process described above.
Here, the stylist-side message management unit 42 includes a message reception unit 51S, a message transfer management unit 52S, a message transmission unit 53S, a message response management unit 54, a stylist response management unit 55, and a front desk response management unit 56. The response person in charge of response management unit 57 and the automatic response management unit 58 are provided.

Here, as in the case of the user message reception process, as a premise, in this service, when the stylist S who has received the user message wants to send a message to the user U, the stylist S is the stylist terminal 3 Is operated to input a message (hereinafter referred to as "response message") that one wants to send, and sends it to the server 1.
The message receiving unit 51S of the stylist-side message management unit 42 of the server 1 receives the response message transmitted from the stylist terminal 2 via the communication unit 19.

The message response management unit 54 manages the response message in cooperation with the stylist response management unit 55 and the front desk response management unit 56.

That is, normally, the response message is transmitted from the stylist S (stylist terminal 3) within a predetermined time after the user message is transmitted, and the message receiving unit 51S receives the response message as described above. In such a case, the message response management unit 54 causes the stylist response management unit 55 to function and supplies the response message to the message transfer management unit 52S.
The message forwarding management unit 52S forwards the response message to the user-side message management unit 41.

The message transfer management unit 52U of the user-side message management unit 41 transfers the response message to the message transmission unit 53U.
The message transfer management unit 52U determines a person to be transmitted of the response message from among the plurality of users U based on various conditions. Then, the message transfer management unit 52U extracts the user information about the user U to be transmitted (particularly the terminal ID of the transmission destination, hereinafter referred to as "user terminal ID") from the user DB 73, and sends a message. Notify the transmitter 53U.

The message transmission unit 53U executes control to transmit the response message transferred from the message transfer management unit 52U to the user terminal 2 via the communication unit 19. The user U (user terminal 2) to be transmitted is specified by the user ID extracted by the message transfer management unit 52S in the present embodiment as described above.

As described above, in a normal case, a response message from the stylist S (stylist terminal 3) is transmitted to the user U (user terminal 2) in response to the user message from the user U (user terminal 2). ..
However, if a predetermined condition such that the response message from the stylist S is not sent within the predetermined time is satisfied, it is managed by a person different from the stylist S (for example, the person in charge M of the server 1) or the service provider. A response message to the user U (hereinafter referred to as "front desk response message") by the response program is transmitted to the user U (user terminal 2).

That is, the message response management unit 54 monitors whether or not the predetermined condition is satisfied, and if it is determined that the predetermined condition is satisfied, the front desk response management unit 56 is made to function.
The front desk response management unit 56 generates a front desk response message and transfers it to the user side message management unit 41 via the message response management unit 54 and the message transfer management unit 52S.
The message transfer management unit 52U of the user-side message management unit 41 transfers the front desk response message to the message transmission unit 53U. The message transmission unit 53U transmits the front desk response message to the user terminal 2 via the communication unit 19.

Here, the front desk response message includes a response message (hereinafter referred to as "person in charge response message") generated by a person different from the stylist S (for example, the person in charge M of the server 1) and a service provider. It is roughly classified into a response message to the user U by the managed response program (hereinafter, referred to as an "automatic response message").
When the automatic response message is transmitted, the front desk response management unit 56 causes the automatic response management unit 58 to function. The automatic response management unit 58 generates an automatic response message. The automatic response management unit 58 can use AI (Artificial Intelligence) or the like when generating an automatic response message. Specifically, for example, the automatic response management unit 58 can generate an automatic response message that is more suitable for the user U by using various methods of machine learning (for example, so-called additional learning).
On the other hand, when the person in charge response message is transmitted, the front desk response management unit 56 causes the person in charge response management unit 57 to function. The person in charge response management unit 57 generates a person in charge response message.

Hereinafter, as an example, an arbitrary user U (hereinafter referred to as "user Ui") who has specified an arbitrary stylist S (hereinafter referred to as "stylist SAs") actually requests styling and the like. A series of screen examples of the user terminal 2 when making a store visit reservation is shown.

FIG. 4 is a diagram showing an example of a series of product information providing screens displayed on the display of the user terminal 2 of FIG.

In the example of the A state shown in FIG. 4, in the state of displaying the product provision information, the display screen composed of the product provision information switching area 81, the product provision information area 82, and various information switching areas 83 is the user terminal. It is displayed in 2.
Here, the product provision information switching area 81 is an area on the screen in which buttons for switching product provision information are arranged.
The product provision information area 82 is an area in the center of the screen for displaying the product provision information.
The various information switching areas 83 are areas at the bottom of the screen where buttons for switching between the product provision information and other functions in the present embodiment, that is, the message function and the my stylist function are arranged.

Here, looking at the A state to the D state shown in FIG. 4, the switching buttons L1 to L3 exist in the product provision information switching area 81.
When the switching button L1 is pressed by the user U, the server 1 switches the product provision information displayed in the product provision information area 82 to "ForYou".
“ForYou” is product provision information individually proposed by the stylist S to each of the users U.

An example of the screen on which the product provision information related to this "ForYou" is displayed is the A state shown in FIG. 4 and the B state shown in FIG.
For example, in the example of the A state shown in FIG. 4 and the B state shown in FIG. 4, the icon 91 indicating that the stylist S in charge of the user Ui is the stylist SAs, and the image of the product recommended by the stylist SAs to the user Ui are displayed. The product image 92 shown, the button 93 pressed when the user Ui wants to send a message to the stylist SAs, the text display area 94 displaying various information (product name, price, etc.) related to the product, and the like are displayed.

On the other hand, when the switching button L2 is pressed by the user Ui, the server 1 switches the product provision information displayed in the product provision information area 82 to the "timeline".
The timeline is a form in which the latest styling information and the like mentioned above are provided in the form of a news article.
For example, in the example of the C state shown in FIG. 4, the icon 95 indicating that the stylist S in charge of the user Ui is the stylist SAs, and the product image showing the image of the product recommended by the stylist SAs to an unspecified number of users U. 96 and a text display area 97 and the like on which various information related to the product (such as the arrival status of the product and the reason for recommendation) are displayed are displayed.
When the product image 96 or the text display area 97 is tapped by the user Ui, the server 1 may display the body of the timeline article and the product provision information page of the list of products related to the timeline article. Further, the product image 96 may be a still image or a moving image. Further, a part of the content of the timeline article in the text display area 97 may be a part of the beginning part of the article or a summary sentence.

Similarly, the D state shown in FIG. 4 is an example of a screen on which product provision information related to "by brand" is displayed.
By brand is product provision information by brand regarding each of the brands recommended by the stylist S or selected by the user U.
For example, in the example of the D state shown in FIG. 4, a product image 98 showing an image of a product of the brand selected by the user U is displayed. When the product image 98 is tapped by the user U, the server 1 can switch the display screen to a screen showing information on a certain product.

Here, among the above-mentioned product provision information, the difference between "ForYou" and "timeline" is as described above, and ForYou is for each user U who has been designated by each of the stylists S. Information to be provided exclusively, for example, information on products recommended only to a certain user U is presented. On the other hand, the timeline is various information on the latest fashion acquired from fashion magazines, entertainment news, etc., and is mainly information uniformly provided by the service provider to a plurality of users U. ForYou, the information posted on the timeline is processed by the stylist S for user U (for example, processing such as marking or commenting on items recommended for user U). You can also do it.

The D state shown in FIG. 4 is a screen in which the product provision information for each brand is displayed by tapping the button L3 of the product provision information switching area 81. Although it is described as "BA-M" on the drawing, it means a brand BA men's item (MENS). As described above, the product provision information screen for each brand differs mainly in that the content of the product provision information area 82 is provided in the form of a so-called product list on the EC site. In addition, a brand BB button is arranged next to the L3 button labeled "BA-M", and there is a button labeled "BB-M". User U can also obtain brand-specific product provision information for two or more brands.
The following information is displayed in the example of product provision information by brand. A shirt of the selected brand is displayed on one product image 98. By tapping the product image 98, it is possible to move to the detail page of the product (not shown). Further, a message can be sent to the stylist SAs regarding the product in the same manner as described above.

FIG. 5 is a diagram showing an example of a series of screens showing information on a certain product among the product information providing screens displayed on the display of the user terminal 2 of FIG. 1.

As shown in the A state shown in FIG. 5, in the state where one product introduction is displayed on the user terminal 2, a screen display including a product image screen 101, a product corresponding button 102, and a product detailed information screen 103 is displayed. Is possible.

A photograph of the product can be displayed on the product image screen 101. As shown in the B state shown in FIG. 5, the product image screen 101 can be switched to an image of the back surface of the product, a photograph of a wearing example of the product, or the like by performing a lateral swipe operation.
A "Like" button and a "Message to stylist" button can be installed on the product correspondence button 102. When the "Like" button is tapped, the server 1 is notified of the information that the user U has a favorable impression of the product, and the purchase history / preference management unit 47 stores the information in the purchase history / preference DB 75. ..
On the product detailed information screen 103, it is possible to display different products for men and women, product names, prices, variations, and the like. Here, the variation refers to a difference due to a difference in the color, pattern, characters, etc. of the product.

As shown in the C state shown in FIG. 5, by performing the swipe operation in the vertical direction, the product detail comment screen 104, the product purchase desired variation / quantity selection screen 105, and the purchase request button 106 can be further displayed. In the product detail comment, the characteristics of the product, the reason why the stylist S recommends the product to the user U, and the like can be displayed.

FIG. 6 is a diagram showing an example of a series of screens for transmitting a purchase request of a certain product to a stylist among the product information providing screens displayed on the display of the user terminal 2 of FIG.

As shown in the A state shown in FIG. 6, in the state where one product introduction is displayed on the user terminal 2, the product image screen 101, the product correspondence button 102, the product detail information screen 103, and the product detail comment screen 104 , The product purchase desired variation / quantity selection screen 105, and the purchase desired button 106 can be displayed. On the product purchase desired variation / quantity selection screen 105, "GREEN / S" and a set of product colors and sizes can be displayed. By touching the color and size set of the product, the color and size set that can be sold can be selected. However, as a variation of the product, for example, a difference in variation such as a different logo or characters may be selected. In addition, the difference in product variation and the size may not be selected as a combination, but may be selected individually. In addition, the user U similarly inputs the desired purchase quantity by touch operation. The user U inputs the variation and quantity of the product to be purchased on the product purchase desired variation / quantity selection screen 105, and taps the purchase request button 106.

As shown in the B state shown in FIG. 6, when the purchase request button 106 is tapped as described above, the purchase request transmission report screen 107 is displayed. The purchase request transmission report screen 107 includes a sentence 108 indicating that a message has been sent to the stylist SAs in charge designated by the user U, a "return to product list" button 109 for selecting a product, and a "move to message screen" button 110. Consists of ,. When the "message screen transition" button 110 is tapped, the message screen is displayed.

The C state shown in FIG. 6 is an example of a message screen in the above case. The message screen is configured to include a message history screen 111. The message screen can be transitioned to by tapping the message screen display button M3. As described above, in the example in which the user Ui wishes to purchase and specifies the stylist SAs, the following information can be displayed on the message screen. The icon of the user Ui is displayed on the icon 112. That is, it can be seen that the poster of the message was posted by the person who set the icon (in this case, user Ui). The content of the message by the user Ui is displayed in the message content 113, and it is written that the product name, size, desired number of purchases, amount of money, and purchase are desired for the product to be purchased. In the message image 114, an image of the product desired to be purchased is written. By posting the image of the product you want to purchase at the same time, the stylist SAs does not recall the actual shape of the product from the product name of the product, but can know it without having to look it up and spending time. ..

FIG. 7 is a diagram showing an example of a message screen relating to a product purchase application displayed on the display of the user terminal 2 of FIG. 1 and an example of displaying a notification relating to message reception.

The state A shown in FIG. 7 shows an example of a message screen displayed on the user terminal 2 when a reply is made from the front desk to the purchase request from the user Ui.
Here, as described above, the front desk responds to the user Ui in place of the stylist S when a predetermined condition such as when the stylist SAs in charge cannot handle the user Ui is satisfied. Is the main body that does. For example, a natural person belonging to the service provider (for example, the person in charge M in FIG. 1), AI, or the like can be the front desk. As a result, even if the stylist SAs in charge of the user Ui cannot handle the server 1, the server 1 responds to the message without making the user Ui wait, and as a result, the purchase procedure is stress-free for the user Ui. Can be carried out. Furthermore, since the stylist SAs in charge and the user Ui can recognize that the service provider is monitoring the exchange of messages through the existence of the front desk, troubles that may occur between the stylist SAs in charge and the user Ui can occur. Can be prevented.
On the message history screen 111 in the A state shown in FIG. 7, at the bottom of the message indicating the purchase request from the user Ui, an icon 115 indicating that the front desk is responding to the message, and the user from the front desk A display area 116 for displaying a message to the Ui, a button 117 for transmitting an image, a message input field 118 for inputting another message from the user Ui to the front desk, a button 119 for transmitting a message, and the like are displayed. Has been done.
In the example of the A state shown in FIG. 7, the message "Thank you for your inquiry. Please wait for a while as we will check the stock" is displayed in the display area 116 as a message from the front desk. Has been done. That is, the product that the user Ui wants to purchase is currently being checked for inventory, and the user Ui has to wait for a while until the purchase of the product is confirmed.

On the other hand, the B state shown in FIG. 7 shows an example of a message screen displayed on the user terminal 2 when the stylist SAs who has completed the inventory confirmation further replies.
The message history screen 111 in the B state shown in FIG. 7 further includes an icon 120 indicating that the stylist SAs is responding to the above-mentioned message, a display area 121 for displaying a message from the stylist SAs to the user U, and a display area 121. The display area 122 and the like are displayed.
In the example of the B state shown in FIG. 7, the message "Thank you for your inquiry. We have reserved it because it is in stock" is displayed in the display area 121 as a message from the stylist SAs to the user Ui. In addition, you can reserve a visit date from the "My List" menu in the display area 122. We also accept delivery to your home, so please let us know. Message is displayed.
By confirming the message displayed on the user terminal 2, the user Ui can grasp that the inventory of the product he / she wishes to purchase has been confirmed and the product can be purchased. Then, the user Ui can also send as a message a designation of a visit date and a request for delivery to the home according to his / her wishes.

The C state shown in FIG. 7 is an example of a screen when a response is received by the stylist SAs while browsing the product introduction screen. The notification icon shown in the notification icon 124 is displayed on the message screen display button M3. From this, the user Ui knows that there was a message by the stylist SAs.

The D state shown in FIG. 7 is an example of a screen when the stylist SAs responds when the user terminal 2 is not used. An operation system in which an application related to service provision is operated is operating in the user terminal 2, and a notification as shown in the notification window 125 may be made by using the notification function.

Up to this point, an example of replying with a message from the user Ui and the stylist SAs has been shown, but a case where another means is desired to be used instead of the message will be described. When the contact icon 123 in the B state shown in FIG. 7 is tapped, the screen of the example shown in the E state shown in FIG. 7 is displayed. On the screen, a telephone button 126 for the store, an email icon 127, and a close button 128 are displayed. By tapping the telephone button 126 to the store, it is possible to directly call the store SHA to which the stylist SAs belongs. By tapping the mail icon 127, a mail can be sent to the service provider, the store SHA, or the stylist SAs. By tapping the close button 128, the screen can be closed and the previous screen can be returned.

FIG. 8 is a diagram showing an example of a series of My Stylist screens displayed on the display of the user terminal 2 of FIG. The stylist is the stylist S specified by the user U.

The A state shown in FIG. 8 is an example of the My Stylist screen. The transition to the My Stylist screen can be performed by tapping the My Stylist screen display button M2. On the stylist information screen 131, the character "SAs", which is the name of the stylist SAs, which is the stylist S specified by the user Ui, the icon of the stylist SAs, the length of the stylist history of the stylist SAs, and the followers of the stylist SAs. The number (the number of users U who specify the stylist SAs) and the icon in which the right half of the circle indicating that the stylist SAs is attending work are filled are displayed. On the other stylist list screen 132, a list of other stylists S related to service provision is displayed. Further, between the my stylist information screen 131 and the other stylist list screen 132, a message from the stylist SAs, "I am good at casual dressing" is displayed. Further, a "book visit" button 133 and a "consult gift" button 134 are displayed. When the other stylist button 135 is tapped from the other stylist list screen 132, the stylist screen of the stylist SAt is displayed.

The B state shown in FIG. 8 is an example of the stylist screen of the stylist SAs. The stylist screen is a screen on which each stylist S is introduced. The My Stylist information screen 131 in the A state shown in FIG. 8 and the following contents are further displayed. On the My Stylist introduction information screen 136, it is displayed that the brand is "BB" as a favorite brand for this term, that the hobby is "tea ceremony", and that "I am good at casual dressing" as a word to customers. Will be done. The My Stylist registration button 137 displays that the My Stylist is set. The stylist is the stylist S specified by the user Ui. The notation "set as my stylist" of the stylist registration button 137 displays the "set as my stylist" button on the stylist screen of the stylist S not specified by the user U.

FIG. 9 is a diagram showing an example of a series of screens related to a store visit reservation displayed on the display of the user terminal 2 of FIG.
When the user Ui actually purchases the product for which the product purchase application has been made at the store, or when requesting the stylist SAs in charge at the store to respond, the user Ui can make a reservation for visiting the store. Therefore, various services can be provided smoothly.
Here, the server 1 may display the attendance calendar of the stylist SAs in charge of the user Ui when making a reservation for a visit to the store. In this case, the user Ui can easily confirm that the stylist SAs in charge of the user is absent on a schedule that is convenient for him / her, so for example, he / she wants to change the stylist S without hesitation. Can be done.

The state A shown in FIG. 9 is an example in which the schedule of the stylist SAs is displayed in a calendar format as the schedule screen.
The A state shown in FIG. 9 is an example of a screen displaying the schedule of the stylist SAs in charge of the user Ui in April 2018. According to the calendar format display of the schedule of the stylist SAs, it can be seen that reservations can be made on Wednesday, Thursday, Friday, Saturday and Sunday, while reservations cannot be made on Monday and Tuesday. For example, when the user Ui wants to make a reservation for visiting the store on April 14, he / she can make a reservation for visiting the store by tapping the date on the 14th.

The B state shown in FIG. 9 shows an example of a screen when the user Ui taps the date 142 on the 14th in the above case. At this time, a mark 145 indicating that the 14th day has been selected is displayed. The user Ui operates the reservation time candidate 146 and selects a time at which he / she wants to make a reservation. When the selection is completed, the user Ui taps the reservation time selection completion button 147.

The C state shown in FIG. 9 is an example of a reservation confirmation screen when the user Ui taps the reservation time selection completion button 147 in the above case. When the reservation time selection completion button 147 is tapped as described above, the reservation content confirmation screen 148 is displayed. The reservation content confirmation screen 148 is composed of a sentence 149 to the effect that the reservation for the time selected by the user UI is transmitted, a button 150 for further transmitting the reservation and transitioning to the message screen, and a button 151 for returning to the schedule screen for selecting the reservation time. It is composed. When the button 150 that sends a reservation and transitions to the message screen is tapped, the message screen is displayed.

The D state shown in FIG. 9 is an example of a screen when the user Ui sends a reservation and the front desk responds in the above case. The following contents are displayed on the message history screen 111. The icon of the user Ui and the contents of the store visit reservation are displayed on the 152. At 153, a confirmation of the content regarding the reservation, which is a response by the front desk, is displayed.

The E state shown in FIG. 9 is an example of a screen when the stylist SAs confirms the reservation contents and receives the reservation in the above case. The following contents are displayed on the message history screen 111. The contents related to the product purchase request so far, the contents of the reservation by the user Ui, the response by the front desk, and the response message 154 from the SAs indicate that the stylist SAs has received the reservation.

FIG. 10 is a diagram showing an example of a series of screens related to the change of my stylist displayed on the display of the user terminal 2 of FIG. The user Ui can change the My Stylist by performing the operation related to this screen. That is, the stylist can be changed when the stylist SAs cannot respond to the desired visit date.

The A state shown in FIG. 10 is an example of the My Stylist screen. The transition to the My Stylist screen can be performed by tapping the My Stylist screen display button M2. On the screen, the SAs icon 161, the stylist history display 162 of the stylist SAs, the number of followers of the stylist SAs (the number of users who have specified the stylist SAs) display 163, and the stylist SAs are attending work. The icon 164 in which the right half of the circle indicating the effect is filled and the character SAs are displayed as the name 165 of the stylist SAs, which is the stylist designated by the user Ui. The other stylist list screen 169 is displayed. Furthermore, as a message 166 from the stylist SAs, "I am good at casual dressing" is displayed. In addition, a "reserve a visit" button 167 and a "consult gift" button 168 are displayed. When the button 170 indicating the stylist SAt is tapped, the stylist screen of the stylist SAt is displayed.

The B state shown in FIG. 10 is an example of a screen displaying the stylist screen of the stylist SAt in the above case. On the stylist profile screen 171, the profile of the stylist SAt is displayed in the same manner as the stylist SAs in the B state shown in FIG. The "Set SAt as my stylist" button is displayed on the stylist registration button 172. When the user Ui wants to be a my stylist in view of the profile of the stylist SAt, he / she taps the "Set SAt as my stylist" button.

The C state shown in FIG. 10 shows an example of a screen when the user Ui taps the "Set SAt as my stylist" button in the above case. When the "Set SAt as my stylist" button is tapped, the My stylist change confirmation screen 173 is displayed. The stylist change confirmation screen 173 is composed of a screen 174 for changing to the stylist SAt selected by the user Ui, a button 175 for further changing the stylist, and a button 176 for returning to the stylist screen. When the button 175 for changing the stylist is tapped, the My Stylist screen is displayed, and the information of the stylist SAt changed and specified as the My Stylist is displayed.

The D state shown in FIG. 10 is an example of the My Stylist screen in which the user Ui changes the My Stylist to the Stylist SAt in the above case. In the above case, when the user Ui changes the stylist to SAt, the stylist SAt is not displayed on the other stylist list screen 169, but the stylist SAs specified before this is displayed instead. ..

In the above, when changing the my stylist, the other stylist list screen 169 is merely a list, but the present invention is not limited to this. For example, the display may be performed for each store, and the candidates for the stylist S may be displayed by selecting the store. This makes it possible to specify a stylist candidate from the stores that the user Ui goes to.

On the other hand, the stylist S may be displayed not for each store but for each genre of styling. As a result, the user U can specify a stylist candidate for each of his / her own styling.

FIG. 11 is a diagram showing an example of a series of screens in the case of transmitting an image of a product already owned among the examples of message screens displayed on the display of the user terminal 2 of FIG. 1. The user Ui can receive advice on styling using the product by attaching an image of the product already owned and consulting with the stylist SAS.

The A state shown in FIG. 11 is an example of a screen in which the user Ui sends a message as the content of the consultation in the above case. In the message 181 by the user, a photograph and a record in which the sentence "What should be combined" is displayed as the content of the consultation are displayed. The user Ui can perform the content with the button 117 for image transmission, the message input field 118, and the "send" button 119. As a result, the user Ui can transmit the photo data of the clothes that he / she already has to the stylist SAs. Looking at this photo, the stylist SaS gives the user Ui an appropriate combination (coordination) of the store products (clothes) managed by the service provider and the clothes that the user Ui already has. I can make recommendations for it.
To summarize the above, the user Ui consults on coordination by, for example, transmitting data such as a closet itself containing products owned by the user or a photograph of clothes stored in the closet to the server 1. May be good. In addition, such a service that can consult about coordination by transmitting data such as a closet photo to the server 1 is called a closet coordination.

The B state shown in FIG. 11 is an example of a screen in which the stylist SAs responded to the content of the consultation in the above case. The message 182 from the stylist states that "the upper left jacket should be fitted with the shirt you purchased the other day." In the example of the figure, it is suggested that the user Ui should be combined with the previously purchased product, but the stylist SAs can also introduce another new product to be sold in the store. In addition, the stylist S who does not belong to the store can introduce another product that is not sold at the store.

In the present embodiment, the product already owned by the user Ui is selected and the photograph is transmitted to the stylist SAs as a candidate, but the user Ui does not need to select the product. That is, the user Ui may photograph the entire or part of the closet and send it to the stylist SAs.

FIG. 12 is a diagram showing an example of a screen for inputting the profile of the user U among the user information input screens displayed on the display of the user terminal 2 of FIG. 1. That is, it is an example of a screen in which the user U inputs his / her profile.
In FIG. 12, the profile input screen 191 is displayed. The profile input screen 191 has items for height, weight, date of birth, my size wear, my size shoes, and face photo registration. These profiles are examples and may take the form of filling in yet other sizes and even preferences. For example, a user U who likes clothes that fit his body may enter his / her favorite size, or enter his / her standard size expression and two or more sizes as his / her favorite size. You may. User U inputs to the profile input screen 191 and taps the "Register and complete" button 192 to register.
The registered contents are transmitted to the server 1 and stored in the user DB 73 by the user management unit 44.

FIG. 13 is an example of a screen in which the user Ui consults with the stylist SAs for a gift when sending a gift. In FIG. 13, the gift content input screen 201 is displayed. The gift content input screen 201 can prepare an arbitrary number of input fields by scrolling the screen. For example, the gender, age, purpose, gift category, gift delivery date, and other comment fields of the gift recipient can be prepared.

For example, as the purpose, Christmas gifts, birthdays, return / internal celebrations, souvenirs, new construction / moving celebrations, etc. can be specified. Further, for example, as a gift category, bags, shoes, accessories, watches, wallet accessories, digital products, interior goods, cosmetics / perfumes, hobby sports, etc. can be specified. In addition, as the date for giving the gift, it is possible to hurry and specify within one week, within one month, one month or more ahead, and so on. By inputting the above contents, the stylist SAs can assume the taste of the person to whom the gift is given, the purpose of the gift, and what kind of genre the stylist wants to select. In addition, the availability of gifts can be considered depending on the schedule for giving gifts.

By tapping the "Find a gift" button (not shown), the information is notified to the stylist SAs as a message, and the stylist SAs can be asked to search for a gift from the conditions. Furthermore, the message function allows you to consult about detailed conditions and receive suggestions.

FIG. 14 is a diagram showing an example of a screen for displaying a list of “liked” products among the user information screens displayed on the display of the user terminal 2 of FIG. 1. This screen can be transitioned by tapping the user profile display button M4. The user profile screen is composed of the following screens. On the user icon screen 211, the icon of the user Ui and the character string "Ui" which is the name are displayed. The like list button 212 has a "like list" button that lists products that the user has "liked", and a "purchase history" display button next to it. In the example of this screen, the likes list is selected. On the product list screen 213, five products that the user Ui likes are displayed. For example, the product page can be moved to by tapping the product image or product information of the product image 214.

FIG. 15 is a diagram showing an example of a series of screens for displaying purchased product information among the user information screens displayed on the display of the user terminal 2 of FIG. 1.

In the A state shown in FIG. 15, the purchase history of the purchase history button 215 is selected. The purchase history list screen is displayed on the purchased product list screen 216. When the product image or purchase information of the product image 217 is tapped, the screen transitions to the detail screen of the purchase information of the product.

The B state shown in FIG. 15 is a detailed screen of purchase information of the product of the product image 217 in the A state shown in FIG.
The order details display 218 describes the date and time of the order, the order number, the status of the order, and the billed amount. Information on the ordered product is described on the ordered product detail screen 219. That is, when a large number of products are purchased, the product information is listed below. As a result, the user U can obtain information on the arrival status of the purchased product and the ordered product.

FIG. 16 is a diagram showing an example of a series of screens related to pre-ordering of unreleased products among the product information providing screens displayed on the display of the user terminal 2 of FIG.

The state A shown in FIG. 16 is a diagram showing an example of a state in which product provision information related to a reservation purchase of an unreleased product is displayed on the user terminal 2. For example, the transition can be made by tapping the "18AW ORDER MENS" button shown in L4. "18AW ORDER MENS" means an order for men's products for the fall of 2018.
For example, in the state of displaying the list of unreleased products, the screen display of the configuration including the product image list 221 is possible. In the product image list 221, a list of products that have not yet been lined up in the store can be displayed side by side.

The B state shown in FIG. 16 is a screen that transitions when the user Ui taps an arbitrary product (White dot Blazer) in the example of the A state shown in FIG. 16 described above, and is a screen showing details of the product. This is an example.
In the example of the B state shown in FIG. 16, a display area 222 for displaying an image of the product, a display area 223 for displaying the purchase deadline of the product, and detailed information (product name, normal price, reservation) of the product. A display area 224 or the like for displaying the price) is displayed.
That is, looking at the B state shown in FIG. 16, it can be seen that the purchase deadline of the product selected by the user Ui is until 20:00 on April 29th. In other words, if the user Ui wishes to make a reservation purchase of the product, it is necessary to carry out the purchase procedure described later by 20:00 on April 29th.

The C state shown in FIG. 16 is a diagram showing an example of a screen scrolled to the bottom of the page in a screen displaying a specific product among unreleased products in the above-mentioned case. The screen can further display a product purchase desired variation / quantity selection screen 227 and an "order" button 228 on the above-mentioned screen. The user Ui inputs the variation and quantity of the product desired to be purchased on the product purchase desired variation / quantity selection screen 227, and taps the "order" button 228.

The D state shown in FIG. 16 is a diagram showing an example of an order content confirmation screen when the user UI taps the "order" button 228 in the above case. The screen can be displayed with a configuration including a purchase detailed information screen 229, an order total confirmation screen 230, a payment method confirmation setting screen 231 and an order content confirmation button 232. On the purchase detailed information screen 229, a photograph of the product to be ordered, information for identifying the product such as the brand, product name, size, and color of the product, and the quantity and amount can be displayed. On the order total confirmation screen 230, the total number of items ordered and the total reservation amount can be displayed. The set payment method can be displayed on the payment method confirmation setting screen 231, and a screen for changing the payment method can be displayed by tapping the operation. The user Ui can confirm the order contents and confirm the order by tapping the order contents confirmation button 232.

The E state shown in FIG. 16 is a diagram showing an example of an order acceptance confirmation screen when the user UI taps the order content confirmation button 232 in the above case. The screen can display a pop-up 233 consisting of a message notifying that the order has been accepted and a confirmation button to be tapped when the message is confirmed.

Summarizing the series of explanations of the A state to the E state shown in FIG. 16, the user Ui can be sold after half a year, for example, by simply instructing the stylist S in charge of himself / herself without performing the purchase procedure directly. You can receive a service (hereinafter referred to as "self-service") that allows you to purchase discounted products.
As a result, the service provider can sell the product more efficiently, so that it is possible to secure a space for chills and display of the product, and further, it is possible to reduce the inventory risk. On the other hand, the user Ui can easily pre-purchase even a pre-launch product without complicated work.
In the examples of the A state to the E state shown in FIG. 16, the description has been made on the premise of the product before the release, but the product may be the product before the announcement, for example. That is, even before the announcement, any product that is expected to be sold, such as a well-known brand autumn coat, may be subject to pre-order purchase.
Further, for example, in the case of self-service agency, the target of reservation purchase may be determined based on the trust of the stylist SAs in charge of the user Ui or the service provider.
In this case, if the user Ui does not like the pre-purchased product, the stylist SAs or the like who has canceled the pre-purchase of the product and selected the product may sell the pre-purchased product to the other user U or the like. In this case, the stylist SAs may determine the user U to sell in cooperation with another stylist S.
The canceled product can be exchanged with another stylist S, and the canceled product can be sold to another user U who may like the canceled product in cooperation with the other stylist S.

Next, the operation of the server 1 having the functional configuration of FIG. 3 will be described while explaining the state transition of the screen of the display unit in the user terminal 2 with reference to FIG.

FIG. 17 is a state transition diagram showing a screen transition of the display unit of the user terminal 2 of FIG.

In FIG. 17, each state is indicated by one ellipse, and is discriminated by a code including S drawn by the ellipse. The state transition from one state to one state is executed when a predetermined condition (hereinafter, referred to as "state transition condition") is satisfied.
Such a state transition condition is represented in FIG. 17 by adding a reference numeral including "A" to an arrow indicating a transition from one state to one state. First, a description will be given from the conversation state S1, which is a state in which the user U and the stylist S send and receive messages.

In the conversation state S1, as shown in FIG. 7, in the display unit of the user terminal 2, the message history screen 111, the button 117 for image transmission, the message input field 118, and the "send" button 119 are 1 The screen is displayed. In the conversation state S1, when the product provision information display button shown at the lower left of the screen in the A state shown in FIG. 7 is tapped, the state transition condition A1 is satisfied. Then, it is possible to transition to the product presentation state S2.

In the product presentation state S2, as shown in FIG. 4, the display unit of the user terminal 2 displays the product provision information switching area 81, the product provision information area 82, and various information switching areas 83 on one screen. There is. In the product presentation state S2, when the my stylist screen display button M2 shown in the A state shown in FIG. 4 is tapped, the state transition condition A2 is satisfied. Further, by tapping the button 93 to send a message to the stylist, it is possible to automatically send a message about the product and satisfy the state transition condition A2. Further, as shown in the state A shown in FIG. 6, by tapping the purchase request button 106 from the product screen of the purchase request, the state transition condition A2 can be satisfied after sending the message regarding the product purchase request. .. Then, the state transitions to the conversation state S1.

In the conversation state S1, when the my stylist screen display button M2 shown in the A state shown in FIG. 7 is tapped, the state transition condition A3 is satisfied.

In the stylist display state S3, as shown in the A state shown in FIG. 8, in the display unit of the user terminal 2, the my stylist information screen 131, the other stylist list screen 132, the button 133 for reserving a visit, and the button 133. A one-screen display with a button 134 for consulting a gift is made. When the button 133 for reserving a visit is tapped in the mysterist display state S3, the state transition condition A5 is satisfied. Then, the state transitions to the calendar presentation state S4.

In the calendar presentation state S4, as shown in the A state shown in FIG. 9, the display unit of the user terminal 2 is displayed on one screen with an explanation including a calendar. On the calendar screen, when the back button in the shape of a "ku" shown in the upper left of the A state shown in FIG. 9 is tapped, the state transition condition A6 is satisfied. Then, it transitions to the my stylist display state S3.

In the calendar presentation state S4, as shown in the C state shown in FIG. 9, when the button 150 that accepts the transmission of the store visit reservation after inputting the schedule of the store visit date and time is tapped, the content of the store visit reservation is performed. Is transmitted, and then the state transition condition A7 is satisfied. Then, it transitions to the conversation state S1.

In the stylist display state S3, as shown in the A state shown in FIG. 10, when the button 170 indicating another stylist S is tapped, the state transition condition A8 is satisfied. Then, the transition to the stylist selection state S5 occurs. Further, although not shown, when the back button on the stylist screen of another stylist S is tapped, the state transition condition A9 is satisfied. Then, it transitions to the my stylist display state S3.
Further, although not shown, the stylist can be changed in the stylist selection state S5, but the calendar of the selected stylist S can be displayed as the information related to the change, even if the transition to the calendar presentation state can be performed. Good.

In the conversation state S1, when the button 117 for image transmission shown in the A state shown in FIG. 7 is tapped, the state transition condition A10 is satisfied. Transition to the image capture / selection state S6.

In the image shooting / selection state S6, although not shown, when the imaging is completed, the selection of the photograph stored in the user terminal 2 is completed, or the operation of canceling the image capturing / selection is performed. The transition condition A11 is satisfied. Then, it transitions to the conversation state S1.

In the conversation state S1, as shown in the A state shown in FIG. 7, when the user profile display button shown in the example of the hexagonal icon at the lower right of the screen is tapped, the state transition condition A12 is satisfied. Then, the transition to the user information input state S7 occurs.

In the user information input state S7, although not shown, the state transition condition A13 is satisfied when the user information input completion button is tapped or the back button is tapped. Then, it transitions to the conversation state S1.

For the service provider and the stylist S, it is costly to provide the stylist S to each user U and respond to each message one by one. Therefore, a certain restriction may be applied to the function shown in the function F1 of FIG.

Here, the service provider is a user who frequently uses the service or purchases a product (hereinafter referred to as "VIP user") and another user (hereinafter referred to as "general user"). , The service provided may be changed.
Specifically, for example, a VIP user may naturally have a specification that allows the stylist S in charge of himself / herself to be specified, while a general user may have a specification that does not allow such a stylist S to be specified.
Further, even if it is a general user or if the specification allows the stylist S to be specified, for example, a limit may be imposed on the consultation content that the stylist S can handle, or a limit may be imposed on the number of times a message is sent. You may.
Further, if no restriction is imposed on the service provided to the general user, additional value may be provided separately, such as allowing a plurality of stylists S to be specified only to the VIP user.

Next, the stylist response standby process executed by the server 1, the user terminal 2, and the stylist terminal 3 of FIG. 3 will be described with reference to FIG.
The stylist response standby process is a process performed when the server 1 receives a user message from the user terminal 2 and transfers it to the stylist terminal 3.

FIG. 18 is a flowchart illustrating an example of a flow of stylist response standby processing executed by the server 1 and the stylist terminal 3 having the functional configuration of FIG.

In step S11, the stylist response management unit 55 waits for the response message from the stylist S (stylist terminal 3) to arrive.

In step S12, the stylist response management unit 55 determines whether or not there has been a response from the stylist S.
When the response message arrives, it is determined as YES in step S12, and the stylist response standby process ends. In this case, the response message from the stylist S is transmitted to the user terminal 2.
On the other hand, if the response message has not been reached, it is determined as NO in step S12, and the process proceeds to step S13.

In step S13, the stylist response management unit 55 determines whether or not 5 minutes have passed from the start of the stylist response standby process.
If 5 minutes have not passed, NO is determined in step S13, the process is returned to step S11, and the subsequent processes are repeated. That is, until 5 minutes have passed, the loop processing of step S13NO and step S12NO is repeatedly executed, and it waits for the response message from the stylist S to arrive.
After 5 minutes have passed, YES is determined in step S13, and the process proceeds to step S14.

In step S14, the front desk response management unit 56 transmits the automatic response message generated by the automatic response management unit 58 or the person in charge response message generated by the front desk response management unit 56 to the user terminal 2. Control.
In this way, when the condition that 5 minutes have passed since the user message from the user terminal 2 was transferred to the stylist terminal 3 is satisfied, the front desk response message is transmitted to the user terminal 2.
As described above, the conditions for transmitting the front desk response message are not particularly limited, and various conditions can be adopted. That is, the "condition that 5 minutes have passed since the user message from the user terminal 2 was transferred to the stylist terminal 3" adopted in the example of FIG. 18 is only an example of the condition for transmitting the front desk response message. Absent.

The flow of the stylist response standby process related to the front desk response for providing this service has been described above.

Next, an example of the transition of the screen displayed on the touch panel display, that is, the input unit and the output unit in the stylist terminal 3 of the stylist S related to the function of the server 1 described above will be shown.

It is a figure which shows the example of the screen at the time of a series of startups, which is displayed on the display of the stylist terminal 3 of FIG.

FIG. 19 is a diagram showing an example of a series of startup screens displayed on the display of the stylist terminal 3 of FIG.

The state A shown in FIG. 19 is an example of a screen at the time of initial startup in the stylist terminal 3. The screen includes a login ID input field 241 and a password input field 242, and a login button 243. In the login ID input field 241, a company number uniquely assigned to an employee can be input as a login ID. However, the login ID is not limited to the company number. In particular, an external stylist is not an employee, but can be used as a login ID by uniquely assigning an ID. In the password input field 242, a password corresponding to the ID can be input.

The B state shown in FIG. 19 is an example of a menu screen logged in using a login ID and a password in the above case.
A screen consisting of a menu list 244, a logout button 245, and a login staff information field 246 can be displayed. Menu list 244 includes "message management", "template message transmission", "schedule management", "product management", "FORYOU management", "timeline management", "like management", and "customer management". Can be displayed.

Next, each function from the above-mentioned menu list will be described with reference to the screen diagram of each function.

FIG. 20 shows an example of a series of screens in the message management screen displayed on the display of the stylist terminal 3 of FIG. 1 in the case of performing the processing related to the product purchase application and the store visit reservation shown in FIGS. 7 and 9. It is a figure which shows.

State A shown in FIG. 20 is an example of a message management screen. Although not shown, the message management screen shows an example of a screen in which one or more users U who have nominated stylist SAs are listed, and user Ui is selected among them. In the example of the A state shown in FIG. 20, a message 251 from the user Ui relating to the product desired to be purchased, a response 252 by the front desk to the message, and a message 253 by the stylist SAs are displayed. In order to input the message 253 by the stylist SAs, the stylist SAs inputs using the message input field at the lower part of the A state shown in FIG. 20 and the button to send. In addition, the correspondence completion button 254 can be displayed on the screen.

In the B state shown in FIG. 20, in the above-mentioned case, an example of a screen when the correspondence completion button 254 is tapped by the stylist SAs who has completed the correspondence is displayed. The message "(completion)" is displayed in the history of the above-mentioned messages and the response completion message 255. The message indicating the completion of this response is not transmitted to the user Ui, but is transmitted only to other service providers, that is, the stylist S, the person in charge M, the AI for automatic response, and the like. By performing this operation when the stylist SAs completes the response to the message, the response is completed when the person in charge M who also manages the message or another service provider views the message. Is easier to understand. That is, it becomes easy to understand the necessity of the front desk to respond by proxy response or automatic response of the person in charge of response.

In the C state shown in FIG. 20, in the above-mentioned case, when the user Ui receives the store visit reservation message, the response 257 by the front desk, the message indicating the reservation completion by the stylist SAs, and the response completion message This is an example of a state in which 258 indicating "(completed)" is displayed.

FIG. 21 is a diagram showing an example of a series of template message transmission screens displayed on the display of the stylist terminal 3 of FIG.

In the A state shown in FIG. 21, an example of a template message transmission screen for an order for which the user Ui has applied for purchase is shown. Although not shown, the screen of the template message transmission function of the example of the A state shown in FIG. 21 is not shown, but when one or more users U who have nominated the stylist SAs are listed and the user Ui is selected by the tap operation, further users. It is preferable that the order history of Ui so far is displayed and the order history can be tapped. The B state shown in FIG. 21 is a screen in which the A state shown in FIG. 21 is scrolled to the bottom of the page. The items on each screen are the order content list 261, the order content transmission button 262, the final payment request message 263, the final payment request message transmission button 264, the normal payment reservation completion message 265, and the normal payment reservation completion message transmission. The button 266, the payment URL message 267, and the payment URL message transmission button 268 can be displayed. By being able to manage template messages for each order, the stylist SAs can prevent mistakes in the order details, save the trouble of creating a message each time, and streamline operations.

FIG. 22 is a diagram showing an example of a series of schedule management screens displayed on the display of the stylist terminal 3 of FIG.

The A state shown in FIG. 22 is an example of a screen of the schedule management function by the stylist SAs. A calendar is displayed on the calendar display screen 271. In this example, it is the April 2018 calendar, shaded on the 11th, which is today's date. The back button 272 has a back button to the menu. Here, when the 14th is tapped, the schedule input screen opens.

The B state shown in FIG. 22 is an example of the schedule input screen. On the schedule input screen 273, a display of "Ui-sama" who is the partner of the schedule, a start time and an end time of the schedule, an appointment input button for determining the schedule, and a setting button for turning off all day can be displayed.
By tapping the display of "Ui-sama" who is the partner of the schedule, a list of users U who specify themselves may be displayed. In addition, potential partners for different schedules may be listed. If you tap the button to set it to OFF all day, it will be entered as an all day schedule.

The C state shown in FIG. 22 is an example of a screen when the appointment input button is tapped in the above case. In the schedule display area 274, the appointment time is displayed as the appointment content on the 14th. By tapping the display of the time, the details of the appointment, for example, the fact that the appointment is made by the user Ui may be displayed.

FIG. 23 is a state transition diagram showing a screen transition of the display unit of the stylist terminal 3 of FIG.
In FIG. 23, it is shown by an alphabet of symbols and symbols similar to those in FIG.

First, a description will be given from the login standby state S21, which waits for login at the first startup.

In the login standby state S21, as shown in the A state shown in FIG. 19, on the display unit of the stylist terminal 3, the login ID input field 241 and the password input field 242 and the login button 243 are displayed on one screen. There is. In the login standby state S21, when the login button 243 is tapped with the correct ID and password entered, the state transition condition A21 is satisfied. Then, it is possible to transition to the menu presentation state S22. However, at the next startup, if the user has logged in last time, the menu presentation state S22 described below may be displayed.

In the menu presentation state S22, as shown in the B state shown in FIG. 19, the display unit of the stylist terminal 3 displays the menu list 244, the logout button 245, and the login staff information field 246 on a single screen. .. Further, when the logout button 245 is tapped in the login standby state S21, the state transition condition A22 is satisfied. Then, it is possible to transition to the login standby state S21.

When the "message management" button in the menu list 244 is tapped, the state transition condition A23 is satisfied. Then, it is possible to transition to the message management state S23. Further, in the message management state S23, although not shown, when the back button is tapped, the state transition condition A24 is satisfied. Then, it is possible to transition to the menu presentation state S22.

Similarly, when the "send template message" button is tapped, the state transition condition A25 is satisfied. Then, it is possible to transition to the template message management state S24. Further, in the template message management state S24, although not shown, when the back button is tapped, the state transition condition A26 is satisfied. Then, it is possible to transition to the menu presentation state S22.

Similarly, when the "schedule management" button is tapped, the state transition condition A27 is satisfied. Then, it is possible to transition to the schedule management state S25. Further, in the schedule management state S25, although not shown, when the back button is tapped, the state transition condition A28 is satisfied. Then, it is possible to transition to the menu presentation state S22.

Similarly, when the "product management" button is tapped, the state transition condition A29 is satisfied. Then, it is possible to transition to the product management state S26. Further, in the product management state S26, although not shown, when the back button is tapped, the state transition condition A30 is satisfied. Then, it is possible to transition to the menu presentation state S22.

Similarly, when the "FORYOU management" button is tapped, the state transition condition A31 is satisfied. Then, it is possible to transition to the ForYou management state S27. Further, in the ForYou management state S27, although not shown, when the back button is tapped, the state transition condition A32 is satisfied. Then, it is possible to transition to the menu presentation state S22.

Similarly, when the "timeline management" button is tapped, the state transition condition A33 is satisfied. Then, it is possible to transition to the timeline management state S28. Further, in the timeline management state S28, although not shown, when the back button is tapped, the state transition condition A34 is satisfied. Then, it is possible to transition to the menu presentation state S22.

Similarly, when the "Like management" button is tapped, the state transition condition A35 is satisfied. Then, it is possible to transition to the like management state S29. Further, in the like management state S29, although not shown, when the back button is tapped, the state transition condition A36 is satisfied. Then, it is possible to transition to the menu presentation state S22.

Similarly, when the "customer management" button is tapped, the state transition condition A37 is satisfied. Then, it is possible to transition to the customer management state S30. Further, in the customer management state S30, although not shown, when the back button is tapped, the state transition condition A38 is satisfied. Then, it is possible to transition to the menu presentation state S22.

The state transition of the stylist terminal 3 according to the present embodiment has been described above.

The embodiments of the server 1, the user terminal 2, and the stylist terminal 3 related to the provision of services to which the present invention is applied have been described above. However, the embodiment to which the present invention is applied may be, for example, as follows.

In the present embodiment, as shown in the C state shown in FIG. 6, the product desired to be purchased is notified to the stylist S as a message.
Specifically, for example, as shown in the A state shown in FIG. 6, a message regarding a product purchase request can be transmitted by tapping the purchase request button 106 from the product screen of the purchase request. As a result, the product desired to be purchased is notified to the stylist S as a message.

In this case, for example, the stylist S in charge of the user U grasps the product previously purchased by the user U, the size feeling of each of the products, and the like. As a result, the stylist S can give advice regarding styling with the product previously purchased by the user U regarding the product desired to be purchased. Further, for example, the notation of each size of the product may be different for each manufacturer. In this case, the product desired to be purchased is notified to the stylist S as a message, so that the stylist S can give advice in consideration of the difference in size and the like.

As described above, in the present embodiment, the product to be purchased is notified to the stylist S as a message, but the present invention is not particularly limited to this. Specifically, for example, a product desired to be purchased may be put in a pseudo cart and can be purchased by executing a predetermined process.
Hereinafter, among the examples of the flow related to the purchase of the product, an example different from the present embodiment will be described with reference to FIG. 24.
FIG. 24 is a diagram showing an example of a series of screens displayed on the display of the user terminal of FIG. 1 for adding and processing a product desired to be purchased to a cart.
The A state shown in FIG. 24 is an example different from the A state shown in FIG. 6 among the examples of the product screen in which the product desired to be purchased is added to the cart and processed.

As shown in the A state shown in FIG. 24, in the state where one product introduction is displayed on the user terminal 2, the product image screen 101, the product correspondence button 102, the product detail information screen 103, and the product detail comment screen 104 are displayed. , The product specification display screen 281 and the purchase button 282 can be displayed. The information displayed on the product image screen 101 in the A state shown in FIG. 24, the product corresponding button 102, the product detail information screen 103, and the product detail comment screen 104 is the screen in the A state shown in FIG. Since they are basically the same as each, the description is omitted here.
When he / she wants to purchase a product, the user U taps the purchase button 282.

As shown in the B state shown in FIG. 24, when the purchase button 282 is tapped as described above, the product purchase desired variation / quantity selection screen 283 is displayed. On the product purchase desired variation / quantity selection screen 283, a set of product colors and sizes such as "PURPLE / S" can be displayed. However, as a variation of the product, for example, a difference in variation such as a different logo or characters may be selected. In addition, the difference in product variation and the size may not be selected as a combination, but may be selected individually. In addition, the product purchase desired variation / quantity selection screen 282 can display the presence / absence of inventory and the quantity. The user U can select a color and size set that can be sold by touching the color and size set of the product.

As shown in the C state shown in FIG. 24, when the color and size set of the product to be purchased is selected from the product purchase desired variation / quantity selection screen 283 as described above, the cart product addition report screen 284 is displayed. To. The cart product addition report screen 284 is composed of a sentence 285 indicating that a product has been added to the cart, a "return to product list" button 286 for selecting a product, and a "move to cart" button 287. When the "Move to cart" button 287 is tapped, a cart screen (not shown) is displayed.

The cart screen (not shown) can display a list of products that the user U has added to the cart, the quantity of the products, the total price, and the like. On the cart screen, the user U can list the products to be purchased and change the quantity. When the "Proceed to purchase procedure" button displayed on the cart screen is touch-operated, the user U can select a payment method or a receiving method related to the purchase of the product.

As described above, with reference to FIG. 24, among the examples of the flow related to the purchase of the product, an example different from the present embodiment has been described.
When the flow related to the purchase of such a product is adopted, the user U can purchase without waiting for the reply of the stylist S. Further, the stylist S can omit the work related to the inventory check and the advice to the user U. That is, the stylist S can reduce the cost of work and time required to provide the service. Furthermore, since the user U can make a purchase immediately after he / she wants to make a purchase, the service provider can prevent a loss of opportunity for selling the product.

Further, although not shown, even when the product desired to be purchased is added to the cart and processed, the information on the product purchased by the user U may be notified to the stylist S as a message.
In this case, the stylist S and the service provider can enjoy the above-mentioned merits such as cost reduction and prevention of opportunity loss, and can grasp the products purchased by the user U. As a result, the stylist S can utilize the information of the product purchased by the user U for future styling.
Furthermore, the service provider may allow the user U to select whether or not to notify the stylist S of the information on the product purchased by the user U as a message, if desired.

In the present embodiment, the person in charge M makes a response or the like by the input unit 17 of the server 1, but when making a response or the like, it is not necessary to directly operate the server 1. That is, it may be operated indirectly by using a person in charge terminal (not shown) that communicates with the server 1 via the network N or the like.

Furthermore, the person in charge M does not need to be prepared in addition to the stylist S. That is, as one function of the stylist terminal 3, a function for dealing with the person in charge may be provided. That is, the stylist S of another user U may respond as a front desk to the user U who does not specify himself / herself. For example, when the user U1 shown in FIG. 1 specifies a stylist SA1 belonging to the store SHA, the stylist SA1 responds to another user U even though the user U1 sends a message to the stylist SA1. If so, the stylist SA2 belonging to the same store SHA may respond as a front desk. This is preferable in that it is easy to grasp the schedule and the situation by working at the same store, and it is possible to take a more appropriate response.

Further, the automatic response is not limited to the AI having a response corresponding to a certain pattern of the message. For example, the interaction between the stylist S and the user U may be machine-learned, and more specifically, the interaction between the stylist S and the user U may be deep-learned.

Furthermore, the front desk does not have to depend on either the person in charge M or the automatic response such as AI. Rather, it is preferable to use a combination of a flexible response by the person in charge M and an automatic response such as AI that is accurate and can always respond.

In addition, the front desk regularly confirms the exchange of messages between the user U and the stylist S, or confirms after a certain period of time has passed after the message is transmitted by the user U, thereby assisting the user U and the stylist S. It may be the one that bears the burden. As a result, the conversation is always with three or more parties. That is, in addition to the one-to-one correspondence between the user U and the stylist S for meticulous styling, the person in charge M who assists the styling can intervene. That is, it is possible to prevent non-business exchanges using the service, which may occur when the user U and the stylist S have a one-to-one relationship.

Further, although the front desk response is performed when the stylist S does not respond to the message of the user U for a certain period of time, it is not always necessary to comply with the condition. For example, all the messages from the user U may be immediately responded by an automatic response to prompt the next procedure or operation, and the stylist S may wait for the response.

Furthermore, the stylist S may immediately respond by automatic response only when it is not possible to respond due to the attendance status or business status of the stylist S. The switching and order of these stylist responses, response personnel responses, and automatic responses depends on the number of stores and users of the service provider, the number of stylists, the number of other employees, and the division of roles.

In the present embodiment, for the sake of simplicity, the icons of the user U and the stylist S are based on characters, but the icons can register arbitrary images by themselves. As a result, when an icon is attached to a product introduction, a product article, a message, an image related to the message, etc., it can be understood that they depend on the person who sets the icon. That is, by displaying the icon attached, it is possible to determine who the poster / speaker is.

In the present embodiment, it is said that the stylist can be changed when the stylist S cannot respond to the desired visit date, but the present invention is not limited to this. For example, the user U can change the stylist S when he / she feels that the designated stylist S does not match, or when he / she desires a different styling. Further, when the stylist designation is changed by the user U, the stylist S may notify the stylist terminal that the designation has been removed or that the stylist has been newly designated.

As a result, the user U is not fixed to the styling provided by one stylist S, and can receive a different styling by another stylist S. In addition, the stylist S can recognize that the user U wants various stylings, and can have an awareness of increasing the satisfaction level of the user U in collaboration with other stylists S.

In the present embodiment, the user U and the stylist S are supposed to send and receive messages, but it is not necessary to only send and receive messages with one stylist S. That is, the user U may be able to send and receive messages with two or more stylists S. For example, the user U may be able to send and receive messages between the stylist S who performs styling related to clothing, the stylist S who performs styling related to furniture, and the stylist S who performs styling related to cars. That is, a stylist S for each genre (here, the genre may be a genre of the styling classification of clothing or a genre indicating the distinction between clothing and furniture, etc.) can be specified and messages can be exchanged with each genre. It may be a thing. Further, the designated stylist S may introduce another stylist S and take charge of styling for articles of other genres.

As mentioned above, it was stated that a person who does not have a direct employment relationship with the service provider, for example, a professional stylist, can be the stylist S of this service. At this time, unlike the stylist S who has an employment relationship, when the service is provided to a professional stylist who does not have an employment relationship, the reward to the stylist may be settled by the user U. That is, in this case, when the profession stylist is designated as the stylist S, the user U can receive the service by paying a certain amount of money.

Further, for example, the above-mentioned series of processes can be executed by hardware or software.
In other words, the functional configuration of FIG. 3 is merely an example and is not particularly limited.
That is, it suffices if the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. Further, the location of the functional block is not particularly limited to FIG. 4, and may be arbitrary. For example, the functional block of the server 1 may be transferred to the user terminal 2 or the like. On the contrary, the functional block of the user terminal 2 may be transferred to the server 1 or the like.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

Further, for example, when a series of processes are executed by software, a program constituting the software is installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware.
Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

Further, for example, a recording medium containing such a program is not only composed of a removable medium (not shown) distributed separately from the device main body in order to provide the program to the user U, but is also preliminarily incorporated in the device main body. It is composed of a recording medium or the like provided to the user U in the state.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order, but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.
Further, in the present specification, the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.

In other words, the information processing apparatus to which the present invention is applied can take various embodiments having the following configurations.
That is, the information processing device to which the present invention is applied (for example, the server 1 in FIG. 1) is
A terminal of a user who can purchase a product to be sold (for example, a user terminal 2 in FIG. 1) and a terminal of a designated person designated by the user from among one or more people selected by the seller of the product. Message management means for managing the sending and receiving of messages between (for example, the user-side message management unit 41 and the stylist-side message management unit 42 in FIG. 3),
With
The message management means (for example, the stylist-side message management unit 42 in FIG. 3 that causes the front desk response management unit 56 in FIG. 3 to function) is
When a predetermined condition regarding the presence or absence of a response message from the designated person to the message from the user to the designated person is satisfied, the said by a response program managed by a person different from the designated person or the seller. Send the response to the user to the user's terminal,
An information processing device will suffice.

As a result, even in store-type sales, the convenience and convenience of the EC site can be provided.
In addition, a dedicated designated person (for example, stylist S (concierge)) will be responsible for high-end brand products (products) fed to dedicated application software, with VIP customers of high-income earners with high fashion sensitivity and celebrities as the core of user U. It is also possible to develop early discount purchases etc. by chatting, and in addition to the main service brand that directly connects the creator of the luxury brand and the limited user U with high sensitivity, it is also possible to develop a second service brand that has been shaken further. become.
In particular, even if the dedicated "stylist S (designated person)" cannot respond to the message immediately when serving customers at a physical store, for example, the "front desk", a "non-unique" stylist S, backs up. It is possible to realize a function of executing the purchase procedure without making the user U wait, that is, a function of linking the front desk and the stylist S.
Furthermore, since the exclusive "stylist S" and the user U can recognize that the seller (service provider) of the product monitors the exchange of messages through the existence of the "front desk", the exclusive "stylist S" and the user U can recognize that they are monitoring the exchange of messages. It is possible to prevent troubles that may occur between the "stylist S" and the user U.

Further, a schedule presenting means for presenting the schedule of the designated person to the user (for example, the schedule management unit 46 in FIG. 3) and
A designated person switching means (for example, FIG. 3 user management unit 44) that switches a person nominated by the user from one or more people selected in advance by the seller of the product to the designated person.
Can be further prepared.

As a result, it becomes possible for the user U to present the schedule of the stylist S (designated person) on the attendance calendar or the like, and the user U can change the stylist S "without hesitation". The function can be realized.
That is, the user U is not fixed to the styling provided by one stylist S, and can receive different styling by another stylist S. In addition, the stylist S can recognize that the user U wants various stylings, and can have an awareness of increasing the satisfaction level of the user U in collaboration with other stylists S.

Further, the message management means is
Further, on behalf of the user, a person selected by the seller can manage the sending and receiving of messages required to carry out the purchase procedure for the product purchased by the user.

As a result, the stylist S designated as the user U can perform the purchase procedure of the product or the like on behalf of the user U. For example, for a half-year advance discount purchase or the like, the user U can realize a function in which the stylist S dares to carry out the purchase procedure on behalf of the user U, that is, a self-service agency function, simply by instructing by chat (message).

Also,
The message management means
Further, the designated person holds the image data of one or more articles owned by the user and combines the product with a predetermined one among the one or more articles specified by the image. You can manage the sending and receiving of messages required to make suggestions to users.

As a result, for example, when the user U sends the photo data of the closet, the stylist S can recommend a product that matches the item that the user U already has, that is, a closet coordination function can be realized.

1 ... server, 2 ... user terminal, 3 ... stylist terminal, 11 ... CPU, 41 ... user side message management unit, 42 ... stylist side message management unit, 43 ... Product provision information management department, 44 ... user management department, 45 ... stylist management department, 46 ... schedule management department, 47 ... preference management department, 51 ... message receiving department, 52 ... Message transfer management unit, 53 ... message transmission unit, 54 ... message response management department, 55 ... stylist response management department, 56 ... front desk response management department, 57 ... response person response management Department, 58 ... Automatic response management department, 61 ... Management department, 71 ... Message DB, 72 ... Product DB

Claims (6)

Manages the sending and receiving of messages between the terminal of a user who can purchase the product to be sold and the terminal of the designated person designated by the user from among one or more people selected by the seller of the product. Message management method,
With
The message management means
When a predetermined condition regarding the presence or absence of a response message from the designated person to the message from the user to the designated person is satisfied, a response program managed by a person different from the designated person or the seller is used. Sending the response to the user to the user's terminal,
Information processing device. A schedule presentation means for presenting the schedule of the designated person to the user,
A designated person switching means for switching a person nominated by the user from one or more people selected in advance by the seller of the product to the designated person.
The information processing apparatus according to claim 1. The message management means further
A person selected by the seller on behalf of the user manages the sending and receiving of messages required to carry out the purchase procedure for the goods purchased by the user.
The information processing device according to claim 1 or 2. The message management means further
The designated person gives the user the product, which holds image data of one or more articles owned by the user and combines the product with a predetermined one of the one or more articles specified by the image. Manage the sending and receiving of messages needed to make suggestions,
The information processing device according to any one of claims 1 to 3. In the information processing method executed by the information processing device,
Manages the sending and receiving of messages between the terminal of a user who can purchase the product to be sold and the terminal of the designated person designated by the user from among one or more people selected by the seller of the product. Message management steps,
Including
The message management step
When a predetermined condition regarding the presence or absence of a response message from the designated person to the message from the user to the designated person is satisfied, a response program managed by a person different from the designated person or the seller is used. A step of sending a response to the user to the user's terminal.
Information processing method. For computers that control information processing devices
Manages the sending and receiving of messages between the terminal of a user who can purchase the product to be sold and the terminal of the designated person designated by the user from among one or more people selected by the seller of the product. Message management steps,
To execute control processing including
The message management step
When a predetermined condition regarding the presence or absence of a response message from the designated person to the message from the user to the designated person is satisfied, a response program managed by a person different from the designated person or the seller is used. A step of sending a response to the user to the user's terminal.
program.

Images