JPWO2019138467A1 - Product management system, product management program, and product management method - Google Patents

Abstract

The product management system uses the first terminal for transmitting the first identification information associated with the product and the first identification information transmitted from the first terminal for the product when the product is transferred. A first database that stores information in association with the information of the transferee, and the first identification information and the transfer source of the product associated with the first identification information according to the loss of the transferred product. A second database that includes a second terminal that transmits the second identification information and a second database that stores the first identification information and the second identification information transmitted from the second terminal in association with each other. The second terminal identifies and identifies the destination information corresponding to the second identification information from the correspondence information based on the correspondence information in which the second identification information and the destination information of the transfer source are associated in advance. It is characterized in that the first identification information associated with the lost product and the information regarding the storage location of the product are transmitted to the first terminal associated with the destination information.

Description

This case relates to a product management system, a product management program, and a product management method.

A lost property management system is known that provides information about a lost item to a user who is the owner of the lost item when an IC-tagged lost item is found (see, for example, Patent Document 1). ..

Japanese Unexamined Patent Publication No. 2006-155296

However, on the premise of using the lost property management system described above, the user needs to purchase an IC tag sold at a shop or the like at a station and attach the IC tag to the property to be managed. Then, the user accesses the homepage of the administrator of the lost property management system using the user terminal in advance, and while referring to the screen displayed on the user terminal, the information of the tag ID of the IC tag and the contact information of the user. You need to register the information.

As described above, in the lost property management system described above, there is a problem that the user has to perform various actions by himself / herself, which imposes a burden on the user. Further, in this lost property management system, there is also a problem that a person other than the user cannot efficiently manage the lost item.

For example, even if the retailer who sells or provides the product (hereinafter referred to as transfer) transfers the product to the user to whom the product is transferred, and then the product becomes lost, the retailer I can't figure out the fact that the product was lost. Therefore, even if the retailer manages the user's contact information, the retailer cannot notify the user of the fact. On the other hand, the railway operator that manages the lost item cannot inform the user of the storage location of the lost item because the railway operator that manages the lost item does not manage the contact information of the user even if the product is delivered as the lost item.

Therefore, in one aspect, it is an object of the present invention to provide a product management system, a product management program, and a product management method that can efficiently manage products that have been lost after transfer.

In one embodiment, the product management system transfers the first terminal that transmits the first identification information associated with the product and the first identification information transmitted from the first terminal to the product. A first database that stores information in association with the information of the transferee of the product when the product was transferred, and the first identification information and the first identification according to the loss of the product that was transferred. The second terminal that transmits the second identification information of the transfer source of the product associated with the information corresponds to the first identification information and the second identification information transmitted from the second terminal. The second database includes a second database to be attached and stored, and the second terminal is based on the corresponding information in which the second identification information and the destination information of the transfer source are associated in advance. The destination information associated with the identification information is specified from the correspondence information, and the first identification information associated with the lost product and the first identification information associated with the identified destination information are sent to the first terminal. It is characterized by transmitting information about the storage location of goods.

It is possible to efficiently manage the lost items after the transfer.

FIG. 1 is an example of a product management system. FIG. 2 is a diagram for explaining an example of a product. FIG. 3 is an example of the hardware configuration of the customer management DB. FIG. 4 is an example of a block diagram of a counter terminal, a customer management DB, a center terminal, and a lost property DB. FIG. 5A is an example of the customer information storage unit. FIG. 5B is an example of a lost property information storage unit. FIG. 6 is an example of a first processing sequence diagram including a process of registering a product ID. 7 (a) to 7 (c) are examples of the customer management table. FIG. 8 is an example of a second processing sequence diagram including a processing for notifying the storage location. 9 (a) to 9 (c) are examples of the lost property management table. FIG. 10 is an example of a correspondence table. 11 (a) and 11 (b) are examples of customer management tables. FIG. 12 is an example of a customer terminal.

Hereinafter, a mode for carrying out this case will be described with reference to the drawings.

FIG. 1 is an example of a product X management system (hereinafter, simply referred to as a management system) S. FIG. 2 is a diagram for explaining an example of the product X. As shown in FIG. 1, the management system S includes a counter terminal 100 as a first terminal, a customer management database (DB) 200 as a first database, a center terminal 300 as a second terminal, and a second. It contains the lost property DB400 as a database of. The counter terminal 100, the customer management DB 200, the center terminal 300, and the lost property DB 400 are connected to each other via the communication network NW. The communication network NW includes, for example, the Internet.

The counter terminal 100 is installed in the store of the retailer who sells the product X. Examples of the counter terminal 100 include a personal computer (PC) and a point of sales (POS) terminal. In the present embodiment, as shown in FIG. 1, the counter terminal 100 is installed at the cashier counter of the store "ABC department store" operated by the retailer. The center terminal 300 is installed at a railway operator's office or office (hereinafter, simply referred to as an office). Examples of the center terminal 300 include a PC and a tablet terminal. In the present embodiment, as shown in FIG. 1, the center terminal 300 is installed in the office "lost and found center" that manages lost items in the train of the railway company "PQR railway".

It should be noted that there may or may not be a capital relationship between the retail operator and the railway operator. If there is a capital relationship between the retailer and the railroad company, the retailer and the railroad company become a group company. Further, in the present embodiment, a railway company will be described as an example, but the transportation company is not limited to the railway company, and may be an airline company or a ship company. If you are an airline company, you have lost property on board, and if you are a shipping company, you have lost property on board.

On the other hand, the customer management DB 200 and the lost property DB 400 are installed in the data center DC on the cloud CL. As the customer management DB 200 and the lost property DB 400, there are computers such as a DB server. The customer management DB 200 may be located in a store operated by the retailer, or may be located in a base of the retailer (for example, the head office) located outside the store. The customer management DB 200 allows access by the counter terminal 100, but denies access by the center terminal 300. As a result, the information managed by the retailer by the customer management DB 200 is protected from the railway operator. On the other hand, the lost property DB 400 denies access by the counter terminal 100, but permits access by the center terminal 300. As a result, the information managed by the railway operator by the lost property DB 400 is protected from the retail operator.

Therefore, the product seller 10 who is in charge of selling the product X at the store can browse the information stored in the customer management DB 200 by using the counter terminal 100, but is in charge of the center who is in charge of managing the lost items at the office. The person 30 cannot browse the information by using the center terminal 300. On the other hand, the center person in charge 30 can browse the information stored in the lost property DB 400 by using the center terminal 300, but the product seller 10 cannot browse the information by using the counter terminal 100. As described above, the counter terminal 100 is associated with the customer management DB 200, and the center terminal 300 is associated with the lost property DB 400.

Here, as shown in FIG. 1, the product seller 10 sells the product X to the customer 20. More specifically, the product seller 10 attaches the wireless tag X1 to the product X at the time of selling the product X and sells the product. The product seller 10 may sell the product X to which the wireless tag X1 is already attached. The wireless tag X1 may be a card type, a sticker type, a key chain type, or a badge type. The wireless tag X1 is a non-contact tag using Radio Frequency Identifier (RFID) technology, and is sometimes called an RFID tag.

As shown in FIG. 2, the wireless tag X1 stores product ID information (hereinafter, simply referred to as product ID) and store ID information (hereinafter, simply referred to as store ID). Although the details will be described later, the wireless tag X1 may store the product ID, and may be an embodiment in which the wireless tag X1 does not store the store ID. In this case, a DB server (hereinafter referred to as a store ID management DB) that stores the product ID and the store ID in association with each other is installed in, for example, a data center DC. Here, the product ID is information that identifies the product X or the attribute of the product X. When the product ID is the information that identifies the product X, if the product X is different, the wireless tag X1 stores a different product ID. On the other hand, when the product ID is information that identifies the attribute of the product X, the wireless tag X1 stores the same product ID even if the product X is different. As an example, when the product X is a gentleman's bag, the wireless tag X1 may store a different product ID for each gentleman's bag, or may store the same product ID in any gentleman's bag. The product ID may be stored in the wireless tag X1 before the product X is sold, or may be stored in the wireless tag X1 when the product X is sold. On the other hand, the store ID is information that identifies the store that sells the product X. In this way, since the product X is accompanied by the wireless tag X1 that stores the product ID and the store ID, the RFID reader 300a can obtain the product ID and the store ID from the wireless tag X1 by using the RFID reader 300a described later. Can be read.

The counter terminal 100 transmits the product ID stored in the wireless tag X1 to the customer management DB 200 based on the operation of the product seller 10. For example, the counter terminal 100 writes the product ID in the wireless tag X1 based on the operation when the product seller 10 sells the product X, and transmits the written product ID to the customer management DB 200. Then, the product seller 10 attaches the wireless tag X1 on which the product ID is written to the product X. On the other hand, when the wireless tag X1 is already attached to the product X, the counter terminal 100 reads the product ID stored in the wireless tag X1 and transmits the read product ID to the customer management DB 200.

Although the details will be described later, when the customer management DB 200 receives the product ID transmitted from the counter terminal 100, the information representing the name of the customer 20 (hereinafter referred to as the customer name) and the information representing the contact information (hereinafter referred to as the contact). The information representing the attribute name of the product X purchased by the customer 20 (hereinafter referred to as the product name) and the like are associated with the product ID and stored as customer information.

Here, as shown in FIG. 1, after the customer 20 moves to the destination by getting on the vehicle operated by the railway operator and gets off the vehicle at the destination, the customer 20 is the product seller 10 (or retailer). You may notice that you left the product X purchased from the business operator in the car. Product X is often found, for example, at the terminal station by a patrol in the car by a driver. When product X is discovered by the train operator, it is temporarily stored at the terminal station (for example, for several days), and then delivered to the railway operator's office as a lost item. In the railway operator's office, the product X is further stored as a lost item for a certain period of time (for example, several weeks).

When the product X is delivered as a lost item, the center terminal 300 transmits the product ID and the store ID stored in the wireless tag X1 of the product X to the lost item DB 400 based on the operation of the center person in charge 30. For example, when the product X is delivered as a lost item, the center person in charge 30 uses the RFID reader 300a to read the product ID and the store ID from the wireless tag X1. When the center terminal 300 acquires the product ID and the store ID via the RFID reader 300a, the center terminal 300 holds the product ID and transmits the product ID and the store ID to the lost property DB 400. As described above, when the wireless tag X1 stores the product ID and does not store the store ID, the center terminal 300 holds the product ID acquired via the RFID reader 300a. At the same time, based on the product ID, the store ID associated with the product ID is acquired from the store ID management DB. Then, the center terminal 300 transmits the held product ID and the acquired store ID to the lost property DB 400.

When the lost property DB 400 receives the product ID and the store ID transmitted from the center terminal 300, the lost property DB 400 stores the received product ID and the store ID together with the lost property name as the lost property information. After that, when the lost property DB 400 detects the access from the center terminal 300, it transmits the store ID to the center terminal 300. As a result, the center terminal 300 acquires the store ID.

When the center terminal 300 acquires the store ID, it identifies the destination of the store corresponding to the store ID. Specifically, the center terminal 300 is specified by using a correspondence table which is information in which the store ID and the destination of the store are associated with each other. The details will be described later, but the correspondence table is stored in the center terminal 300 in advance. When the center terminal 300 specifies the destination of the store, the information indicating the product ID held by the center terminal 300 and the storage location of the product X as a lost item (hereinafter referred to as a storage location) toward the counter terminal 100 indicated by the destination of the store. .) Is sent.

When the counter terminal 100 receives the product ID and the storage location transmitted from the center terminal 300, the counter terminal 100 transmits the received product ID and the storage location to the customer management DB 200. When the customer management DB 200 receives the product ID and the storage location transmitted from the counter terminal 100, the customer management DB 200 registers the storage location. In particular, since the customer management DB 200 has already stored the product ID transmitted from the counter terminal 100 at the time of selling the product X, it has already stored the product ID based on the product ID transmitted from the counter terminal 100 together with the storage location. The storage location can be associated with the product ID.

When the customer management DB 200 stores the storage location, the counter terminal 100 accesses the customer management DB 200 based on the operation of the product seller 10, and stores the contact information of the customer 20 in association with the contact information via the product ID. Obtained with the location and product name. When the counter terminal 100 acquires the contact information, the storage location, and the product name, the counter terminal 100 notifies the customer terminal 500 associated with the contact information of the storage location and the product name. Although a smartphone is shown as an example of the customer terminal 500 in FIG. 1, it may be the PC or tablet terminal described above.

Here, the storage location and the product name reach the mobile base station BS connected to the communication network NW according to the contact information. When the mobile base station BS receives the storage location and the product name, the mobile base station BS transmits the storage location and the product name by wireless WL. Therefore, if the customer terminal 500 is included in the communicable area AR of the mobile base station BS, the customer terminal 500 can receive the storage location and the product name. When the customer terminal 500 receives the storage location and the product name, the customer terminal 500 displays the product name and the storage location of the product X stored as a lost item. As a result, the customer 20 can go to the place represented by the storage place for the product X.

In the present embodiment, the customer management DB 200 indirectly notifies the customer terminal 500 of the storage location and the product name via the counter terminal 100, but the customer management DB 200 does not notify the customer terminal 500 via the counter terminal 100. The storage location and product name may be notified directly to. Further, the notification of the storage location and the product name is not limited to the text information, but may be voice information. In this case, an application server that executes voice response processing may be installed in the data center DC.

Next, the hardware configuration of the customer management DB 200 described above will be described with reference to FIG.

FIG. 3 is an example of the hardware configuration of the customer management DB 200. Since the counter terminal 100, the center terminal 300, the lost property DB 400, and the customer terminal 500 described above have basically the same hardware configuration as the customer management DB 200, the description thereof will be omitted. As shown in FIG. 3, the customer management DB 200 includes at least a Central Processing Unit (CPU) 200A, a Random Access Memory (RAM) 200B, a Read Only Memory (ROM) 200C, and a network I / F (interface) 200D as hardware processors. Includes. The customer management DB 200 may include at least one of a Hard Disk Drive (HDD) 200E, an input I / F200F, an output I / F200G, an input / output I / F200H, and a drive device 200I, if necessary. The CPU 200A to the drive device 200I are connected to each other by the internal bus 200J. At least the CPU 200A, the RAM 200B, and the network I / F200D cooperate to realize computer processing. A Micro Processing Unit (MPU) may be used as a hardware processor instead of the CPU 200A.

An input device 710 is connected to the input I / F 200F. Examples of the input device 710 include a keyboard and a mouse. A display device 720 is connected to the output I / F 200G. The display device 720 includes, for example, a liquid crystal display. A semiconductor memory 730 is connected to the input / output I / F 200H. Examples of the semiconductor memory 730 include a Universal Serial Bus (USB) memory and a flash memory. The input / output I / F 200H reads programs and data stored in the semiconductor memory 730. The input I / F 200F and the input / output I / F 200H include, for example, a USB port. The output I / F 200G includes, for example, a display port.

A portable recording medium 740 is inserted into the drive device 200I. Examples of the portable recording medium 740 include removable discs such as Compact Disc (CD) -ROM and Digital Versatile Disc (DVD). The drive device 200I reads programs and data recorded on the portable recording medium 740. The network I / F200D includes, for example, a communication circuit and a LAN port. The network I / F200D is connected to the above-mentioned communication network NW.

In the RAM 200B described above, the program stored in the ROM 200C or the HDD 200E is temporarily stored by the CPU 200A. The program recorded on the portable recording medium 740 is temporarily stored in the RAM 200B by the CPU 200A. When the CPU 200A executes the stored program, the CPU 200A realizes various functions described later and also executes various processes described later. The program may be adapted to the processing sequence diagram described later.

FIG. 4 is an example of a block diagram of the counter terminal 100, the customer management DB 200, the center terminal 300, and the lost property DB 400. FIG. 5A is an example of the customer information storage unit 210. FIG. 5B is an example of the lost property information storage unit 410.

First, the counter terminal 100 will be described. The counter terminal 100 includes an input device 110, a display device 120, a control device 130, and a writing device 140. In particular, the control device 130 includes a communication unit 131 and a control unit 132. The input device 110, the display device 120, the writing device 140, and the communication unit 131 are connected to the control unit 132. The input device 110 can be realized by, for example, the keyboard described above. The display device 120 can be realized by, for example, the liquid crystal display described above. The communication unit 131 of the control device 130 can be realized by a communication circuit, and the control unit 132 can be realized by the CPU 200A and the RAM 200B described above. The writing device 140 can be realized by, for example, an RFID writer, but it may also be realized by an RFID reader / writer.

The control unit 132 acquires the customer name and the product name input by the input device 110. For example, when the customer 20 corresponds to a member who can use the service for members provided by the retailer, the product seller 10 asks the customer 20 to present the membership card carried by the customer 20 before selling the product X. The customer name can be input to the input device 110. Further, the product seller 10 can input the product name of the product X into the input device 110 before, when, or after selling the product X to the customer 20.

Further, when the product X is accompanied by the wireless tag X1, the product seller 10 writes the wireless tag X1 attached to the product X before or when the product X is sold to the customer 20. Get closer to 140. When the distance between the wireless tag X1 and the writing device 140 approaches within a predetermined communicable distance, the writing device 140 reads the product ID from the wireless tag X1. Then, the control unit 132 acquires the product ID stored in the wireless tag X1 from the wireless tag X1 via the writing device 140.

On the other hand, when the product X is not accompanied by the wireless tag X1, the product seller 10 uses the writing device 140 to write the product ID and the store ID on the wireless tag X1 which does not yet store the information. When the writing device 140 writes the product ID and the store ID in the wireless tag X1, the product seller 10 attaches or attaches the wireless tag X1 in which the product ID and the store ID are written to the product X. When the wireless tag X1 is a card type, the wireless tag X1 may be put in the product X or its packaging box. When writing the product ID and the store ID in the wireless tag X1, the writing device 140 may store the store ID in advance, or the control unit 132 or a storage unit (not shown) stores the store ID in advance. May be good. On the other hand, regarding the product ID, the control unit 132 may generate the product ID, or the product seller 10 may input the product ID from the input device 110. In this case, the control unit 132 holds the generated or input product ID.

In this way, the control unit 132 acquires the customer name and the product name. Further, the control unit 132 acquires or holds the product ID. When the control unit 132 acquires the customer name, the product name, and the product ID, the control unit 132 transmits the product name to the communication unit 131. The same applies to the case where the control unit 132 holds the product ID. When the communication unit 131 receives the customer name, product name, and product ID, the communication unit 131 transmits the received customer name, product name, and product ID to the customer management DB 200. The control unit 132 and the communication unit 131 execute various processes other than the above processes, and the details of the processes will be described later.

Next, the customer management DB 200 will be described. The customer management DB 200 includes a customer information storage unit 210, a communication unit 220, and a customer information processing unit 230 as storage units. The customer information storage unit 210 can be realized by the HDD 200E described above. The communication unit 220 can be realized by the network I / F200D described above. The customer information processing unit 230 can be realized by the CPU 200A and the RAM 200B described above.

The customer information storage unit 210 stores customer information. More specifically, as shown in FIG. 5A, the customer information storage unit 210 manages customer information, product names, and the like by using the customer management table T1. The customer management table T1 includes a customer name field, a contact field, a product name field, a product ID field, and a storage location field as components. The customer management table T1 may include a field for the purchase date and time of the product X.

The name of the customer 20 and the contact information of the customer 20 are registered as customer information in the customer name field and the contact field. Information that identifies the customer 20 (hereinafter referred to as a customer ID) may be used instead of the customer name. The customer ID can be represented by letters, numbers, symbols and the like. The contact information may be an email address or a telephone number. The contact may include the address of customer 20. The customer information is registered when the customer 20 joins the service for members provided by the retailer. The product name of the product X is registered in the product name field. The product ID is registered in the product ID field. The storage location of the product X is registered in the storage location field.

The communication unit 220 receives the customer name, product name, and product ID transmitted from the counter terminal 100. When the communication unit 220 receives the customer name, product name, and product ID, it transmits the customer information processing unit 230 to the customer information processing unit 230. When the customer information processing unit 230 receives the customer name and the product name, the customer information processing unit 230 identifies the same customer name as the received customer name from the customer information storage unit 210, and registers the product name in the product name field of the specified customer name. Further, when the customer information processing unit 230 receives the product ID within a certain period of time after registering the product name, the customer information processing unit 230 registers the product ID in the product ID field in association with the registered product name. In addition, the customer information processing unit 230 executes various processes such as a process of permitting access from the counter terminal 100 and denying access from the center terminal 300, and details of the processes will be described later.

Next, the center terminal 300 will be described. The center terminal 300 includes an input device 310, a display device 320, a control device 330, and a reading device 340. In particular, the control device 330 includes a communication unit 331 and a control unit 332. The input device 310, the display device 320, the reading device 340, and the communication unit 331 are connected to the control unit 332. The input device 310 can be realized by the keyboard or the like described above. The display device 320 can be realized by the liquid crystal display described above. The communication unit 331 of the control device 330 can be realized by the communication circuit, and the control unit 332 can be realized by the CPU 200A and the RAM 200B described above. The reading device 340 can be realized by, for example, the RFID reader 300a described above. Further, although not shown, the control device 330 may include a storage unit that stores the above-mentioned correspondence table. The storage unit can be realized by the HDD 200E or the like described above.

When the product X is delivered to the railway operator's office as a lost item, the center person in charge 30 operates the control device 330 to activate the center terminal 300. When the center terminal 300 is activated, the display device 320 displays a first registration screen for registering lost property information. The first registration screen includes an input field for entering the name of the lost item.

When the center person 30 operates the input device 310 to finish inputting the lost property name in the input field, the control unit 332 acquires the lost property name input in the input field and transmits it to the communication unit 331. The communication unit 331 transmits the lost property name to the lost property DB 400. Then, the control unit 332 causes the display device 320 to display a second registration screen for registering the lost property information before or after transmitting the lost property name to the communication unit 331. The second registration screen includes a display field for displaying the product ID and the store ID.

Here, when the center person in charge 30 brings the reading device 340 close to the wireless tag X1 attached to the product X delivered as a lost item, the reading device 340 is not in contact with the wireless tag X1 and the product ID is transmitted from the wireless tag X1. And read the store ID. As a result, the control unit 332 acquires the product ID and the store ID read by the reading device 340. When the control unit 332 acquires the product ID and the store ID, the control unit 332 transmits the product ID and the store ID to the display device 320. When the display device 320 receives the product ID and the store ID, the display device 320 displays the product ID and the store ID in the display column. When the center person in charge 30 confirms the product ID and the store ID displayed in the display field, he / she operates the input device 310 to give the control unit 332 an instruction to transmit the product ID and the store ID. When the control unit 332 detects the transmission instruction, the control unit 332 transmits the product ID and the store ID to the communication unit 331. When the communication unit 331 receives the product ID and the store ID, the communication unit 331 transmits the product ID and the store ID to the lost property DB 400. The control unit 332 and the communication unit 331 execute various processes other than the above processes, and the details of the processes will be described later.

Next, the lost property DB 400 will be described. The lost property DB 400 includes a lost property information storage unit 410, a communication unit 420, and a lost property information processing unit 430. The lost property information storage unit 410 can be realized by the HDD 200E described above. The communication unit 420 can be realized by the network I / F200D described above. The lost property information processing unit 430 can be realized by the CPU 200A and the RAM 200B described above.

The lost property information storage unit 410 stores lost property information. More specifically, as shown in FIG. 5B, the lost property information storage unit 410 manages the lost property information by the lost property management table T2. The lost property management table T2 includes a lost property name field, a lost property ID field, and a store ID field as components. The lost property management table T2 may include a field indicating the date and time when the lost property information was received.

The lost property name is registered in the lost property name field. The product ID is registered in the lost property ID field. The store ID is registered in the store ID field. In the present embodiment, after the lost property name is registered in the lost property name field, the product ID and the store ID are registered in the lost property ID field and the store ID field at the same timing. For example, the lost property name, the product ID, and the store ID may be registered in the lost property name field, the lost property ID field, and the store ID field at the same timing.

The communication unit 420 receives the lost property name, product ID, and store ID transmitted from the center terminal 300. When the communication unit 220 receives the lost property name, product ID, and store ID, it transmits the lost property information processing unit 430 to the lost property information processing unit 430. When the lost property information processing unit 430 receives the lost property name, the lost property information processing unit 430 registers the received lost property name in the lost property name field. Further, when the lost property information processing unit 430 receives the product ID and the store ID within a certain period of time after registering the lost property name, the lost property ID and the store ID are associated with the registered lost property name in the lost property ID field. And register in the store ID field respectively. In addition, the lost property information processing unit 430 executes various processes such as denying access from the counter terminal 100 and permitting access from the center terminal 300, and details of the processes will be described later.

Next, the operation of the management system S will be described.

FIG. 6 is an example of a first processing sequence diagram including a process of registering a product ID. 7 (a) to 7 (c) are examples of the customer management table T1. First, as shown in FIG. 6, the control unit 132 of the counter terminal 100 acquires the customer name (step S101). For example, the product seller 10 asks the customer 20 to present the membership card, and inputs the customer name written on the membership card to the input device 110. When the customer name is input to the input device 110, the control unit 132 acquires the input customer name. When the membership card is a magnetic stripe card on which the customer name is written and the counter terminal 100 includes a magnetic card reader, the control unit 132 may acquire the customer name read by the magnetic card reader. Further, the counter terminal 100 may acquire the customer name stored in the customer terminal 500.

When the control unit 132 acquires the customer name, the product seller 10 sells the product X to the customer 20, and inputs the product name of the sold product X to the input device 110. When the product name is input to the input device 110, the control unit 132 acquires the input product name (step S102), and the communication unit 131 transmits the customer name and the product name to the customer management DB 200 (step S103).

When the process of step S103 is completed, the communication unit 220 of the customer management DB 200 receives the customer name and the product name transmitted from the counter terminal 100. When the communication unit 220 receives the customer name and the product name, the customer information processing unit 230 identifies the customer name stored in the customer information storage unit 210 based on the customer name received by the communication unit 220, and sets the specified customer name. The product names are associated and registered (step S201).

Therefore, as shown in FIG. 7A, when the customer name and contact information are already registered in the customer management table T1 and the product name is not registered, the customer information processing unit 230 receives the customer name. The same customer name as is specified from the customer management table T1 and, as shown in FIG. 7B, the received product name is associated with the specified customer name and registered. In the present embodiment, the customer information processing unit 230 registers the customer name "Taro Yamada" in association with the product name "gentleman's bag" and the product name "shoes".

When the customer information processing unit 230 finishes registering the product name, the control unit 132 of the counter terminal 100 acquires the product ID (step S104). More specifically, the control unit 132 acquires the product ID via the writing device 140. The control unit 132 may hold the product ID generated by itself. When the control unit 132 acquires or holds the product ID, the communication unit 131 transmits the product ID together with the already acquired product name to the customer management DB 200 (step S105). In particular, when the control unit 132 acquires a plurality of product names, the communication unit 131 transmits the product ID together with the product name selected by the customer 20 as the attachment target of the wireless tag X1. That is, when the customer 20 desires to attach the wireless tag X1 to the product X, the product seller 10 attaches the wireless tag X1 to the product X selected as the attachment target. In this case, when the product seller 10 inputs the product name of the product X selected by the customer 20 into the input device 110, the control unit 132 transmits the selected product name to the communication unit 131.

When the process of step S105 is completed, the communication unit 220 of the customer management DB 200 receives the product name and the product ID transmitted from the counter terminal 100. When the communication unit 220 receives the product name and the product ID, the customer information processing unit 230 registers the product ID received by the communication unit 220 (step S202). More specifically, the customer information processing unit 230 identifies the product name registered within a certain period of time (for example, about several minutes) from the customer information storage unit 210 based on the product name received by the communication unit 220, and the specified product. Register the product ID in association with the name.

Therefore, as shown in FIG. 7B, when the product name is already registered in the customer management table T1 and the product ID is not registered, the customer information processing unit 230 is shown in FIG. 7C. As shown, the received product ID is associated with the same product name as the received product name and registered. In the present embodiment, the customer information processing unit 230 registers the product name "gentleman's bag" in association with the product ID "A001".

FIG. 8 is an example of a second processing sequence diagram including a processing for notifying the storage location. 9 (a) to 9 (c) are examples of the lost property management table T2. FIG. 10 is an example of a correspondence table. 11 (a) and 11 (b) are examples of the customer management table T1. FIG. 12 is an example of the customer terminal 500.

First, as shown in FIG. 8, when the product X is delivered to the railway operator's office as a lost item, the communication unit 331 of the center terminal 300 transmits the lost item name based on the operation of the center person in charge 30. (Step S301). More specifically, when the product X is delivered as a lost item and the center person 30 operates the input device 310 to finish inputting the lost item name in the input field of the first registration screen, the control unit 332 enters the input field. The entered lost property name is acquired and transmitted to the communication unit 331. The communication unit 331 transmits the lost property name to the lost property DB 400.

When the center terminal 300 transmits the lost property name, the communication unit 420 of the lost property DB 400 receives the lost property name. When the communication unit 420 receives the lost property name, the lost property information processing unit 430 registers the lost property name (step S401). Therefore, for example, as shown in FIG. 9A, when the lost property name, the lost property ID, and the store ID are not registered in the lost property management table T2, the lost property information processing unit 430 may display the lost property information processing unit 430 in FIG. As shown in (b), register the lost property name. In the present embodiment, the lost property information processing unit 430 has registered the lost property name "gentleman's bag" in the lost property name field.

After that, based on the operation of the center person in charge 30, the communication unit 331 of the center terminal 300 transmits the product ID and the store ID (step S302). More specifically, when the center person in charge 30 confirms that the above-mentioned second registration screen is displayed on the display device 320, the reader 340 is brought closer to the wireless tag X1 of the product X, and the product ID and the store are displayed from the wireless tag X1. Read the ID. Then, when the center person in charge 30 confirms that the product ID and the store ID are displayed in the display field of the second registration screen, he / she operates the input device 310 to instruct the control unit 332 to transmit the product ID and the store ID. give. As a result, the communication unit 331 transmits the product ID and the store ID to the lost property DB 400.

When the center terminal 300 transmits the product ID and the store ID, the communication unit 420 of the lost property DB 400 receives the product ID and the store ID. When the communication unit 420 receives the product ID and the store ID, the lost property information processing unit 430 registers the product ID and the store ID (step S402). In particular, the lost property information processing unit 430 registers the product ID and the store ID in association with the latest lost property name transmitted from the same center terminal 300. Therefore, as shown in FIG. 9B, the lost property name is registered in the lost property name field in the lost property management table T2, and the product ID and the store ID are registered in the lost property ID field and the store ID field. If not, the lost property information processing unit 430 registers the product ID and the store ID in the lost property ID field and the store ID field, as shown in FIG. 9 (c). In the present embodiment, the lost property information processing unit 430 registers the product ID "A001" and the store ID "DPRT01" in the lost property ID field and the store ID field.

When the lost property information processing unit 430 finishes registering the product ID and the store ID, the control unit 332 of the center terminal 300 acquires the store ID from the lost property DB 400 (step S303). More specifically, the control unit 332 accesses the lost property DB 400 via the communication unit 331 and requests the store ID registered within a certain time (for example, several minutes to several tens of minutes) from the time of access. The fixed time may be set by the center person in charge 30. When the lost property information processing unit 430 of the lost property DB 400 requests a store ID from the center terminal 300, the lost property information storage unit 410 acquires the store ID, and the communication unit 420 transmits the store ID to the center terminal 300. .. As a result, the control unit 332 acquires the store ID.

When the control unit 332 acquires the store ID, the control unit 332 identifies the destination of the store corresponding to the store ID (step S304). More specifically, the control unit 332 specifies the destination by referring to the correspondence table. As shown in FIG. 10, the correspondence table associates the store ID, the store name, and the destination. The store name and destination according to the store ID can be specified from the correspondence table. The destination may be an email address, a telephone number, or an Internet Protocol (IP) address.

When the control unit 332 specifies the destination, the communication unit 331 transmits the storage location and the product ID to the counter terminal 100 (step S305). More specifically, the communication unit 331 uses the destination specified by the control unit 332 to transmit the storage location and the product ID to the counter terminal 100 associated with the destination. In the present embodiment, the communication unit 331 transmits a combination of the name of the railway operator and the name of the office as the storage location, but if the product X as a lost item is stored, the name of the railway operator. And the combination of office names is not particularly limited.

When the center terminal 300 transmits the storage location and the product ID, the communication unit 131 of the counter terminal 100 receives the storage location and the product ID. When the communication unit 131 receives the storage location and product ID, the received storage location and product ID are transmitted to the customer management DB 200 (step S501). Then, when the communication unit 220 of the customer management DB 200 receives the storage location and the product ID transmitted from the center terminal 300, the customer information processing unit 230 registers the storage location received by the communication unit 220 (step S601). More specifically, the customer information processing unit 230 identifies the same product ID as the received product ID from the customer information storage unit 210 based on the product ID received by the communication unit 220, and associates the specified product ID with the storage location. sign up.

Therefore, as shown in FIG. 11A, when the product ID is registered in the customer management table T1 and the storage location is not registered, the customer information processing unit 230 is shown in FIG. 11B. As shown, the storage location is registered in association with the registered product ID. In the present embodiment, the customer information processing unit 230 registers the storage location "PQR railway / lost item center" in the storage location field in association with the product ID "A001".

When the customer information processing unit 230 finishes registering the storage location, the control unit 132 of the counter terminal 100 acquires the contact information from the customer management DB 200 (step S502). More specifically, the control unit 132 requests the contact from the customer management DB 200 via the communication unit 131, and the contact associated with the storage location registered within a certain time (for example, several minutes to several tens of minutes) from the time of the request. And obtain the specified contact information along with the storage location and product name. The fixed time may be set by the product seller 10. When the customer information processing unit 230 of the customer management DB 200 requests a contact from the counter terminal 100, the customer information storage unit 210 acquires the contact information, the storage location, and the product name, and the communication unit 220 stores the contact information. And the product name are transmitted to the center terminal 300. As a result, the control unit 332 acquires the contact information together with the storage location and the product name.

When the control unit 132 of the counter terminal 100 acquires the contact information together with the storage location and the product name, the control unit 132 notifies the customer terminal 500 of the storage location via the communication unit 131 (step S503). More specifically, the control unit 132 notifies the customer terminal 500 associated with the acquired contact information of the acquired product name and storage location. As a result, as shown in FIG. 12, the customer terminal 500 displays the product name of the lost product X and the storage location of the product X. As a result, the customer 20 can go to the storage place for the product X. The control unit 132 may notify the product name and the storage location by voice information. Further, the control unit 132 may output the acquired product name and contact information to the display device 120. As a result, the display device 120 displays the product name and the contact information of the customer 20. As a result, the product seller 10 can inform the customer 20 of the product name and the storage location of the product X of the product name by telephone.

As described above, according to the present embodiment, the management system S includes the counter terminal 100, the customer management DB 200, the center terminal 300, and the lost property DB 400. The counter terminal 100 transmits a product ID associated with the product X. The customer management DB 200 stores the product ID transmitted from the counter terminal 100 in association with the customer name and contact information of the transferee of the product X when the product X is transferred. On the other hand, the center terminal 300 transmits the product ID and the store ID of the transfer source of the product X associated with the product ID in response to the loss of the transferred product X. The lost property DB 400 stores the product ID and the store ID transmitted from the center terminal 300 in association with each other.

Then, the center terminal 300 identifies the destination corresponding to the store ID from the correspondence table based on the correspondence table in which the store ID and the destination of the store are associated in advance, and sends the counter terminal 100 associated with the specified destination to the counter terminal 100. , The product ID associated with the lost product X and the storage location of the product X are transmitted. As a result, the railway operator can efficiently manage the product X that is lost after the retailer transfers it to the customer 20.

That is, when the retailer sells the product X to the customer 20, a wireless tag X1 that stores the product ID and the store ID is attached to the product X, or a wireless tag X1 that stores the product ID and the store ID is attached. If the product X is sold, even if the product X is delivered to the railway operator as a lost item, the railway operator can acquire the product ID and the store ID from the wireless tag X1. Then, if the railway operator has a correspondence table between the store ID and the destination of the store identified by the store ID, the railway operator can inform the store of the destination of the storage location of the product X.

The store contacted by the railway operator or the retailer operating the store can notify the customer 20 of the storage location of the product X by using the contact information of the customer 20 managed by the store. If the customer 20 receives the product X from the storage location, the railway operator will reduce the burden of managing the lost property. In this way, the railway operator can efficiently manage the lost product X even if the contact information of the customer 20 is not managed. On the other hand, the railroad company sends the fact that the product X has been lost and the storage location of the lost product X to the retail company. As a result, the retailer can provide the customer 20 with the product name of the lost product X and the storage location of the lost product X as one of the services for members.

Although the preferred embodiment of the present invention has been described in detail above, it is not limited to the specific embodiment of the present invention, and various modifications are made within the scope of the gist of the present invention described in the claims.・ Can be changed.

For example, in the above-described embodiment, the center terminal 300 transmits the storage location and the product ID to the counter terminal 100, but if the lost property DB 400 stores the correspondence table, the center terminal 300 loses the product ID and the store ID. If the lost item DB 400 is transmitted to the item DB 400, the lost item DB 400 can specify the destination based on the received store ID and the correspondence table. Then, when the specified destination is, for example, the IP address of the customer management DB 200, the lost property DB 400 can transmit the storage location and the product ID to the customer management DB 200, and the customer management DB 200 can send the product ID based on the received product ID. The storage location can be stored in association with the same product ID as. Further, since the customer management DB 200 stores the contact information and the product name of the customer 20, the contact information and the product name of the customer 20 corresponding to the same product ID as the received product ID can be specified. Therefore, the customer management DB 200 may notify the customer terminal 500 associated with the contact information of the customer 20 of the product name and the storage location by e-mail or voice information without going through the counter terminal 100.

S Product management system 100 Counter terminal 200 Customer management DB
210 Customer Information Storage Department 220 Communication Department 230 Customer Information Processing Department 300 Center Terminal 400 Lost and Found DB
410 Lost and Found Information Storage Department 420 Communication Department 430 Lost and Found Information Processing Department 500 Customer Terminal

Claims (10)

A first terminal that transmits the first identification information associated with the product, and
A first database that stores the first identification information transmitted from the first terminal in association with the information of the transferee of the product when the product is transferred.
A second terminal that transmits the first identification information and the second identification information of the transfer source of the product associated with the first identification information in response to the loss of the product that has been transferred.
Includes a second database that stores the first identification information transmitted from the second terminal in association with the second identification information.
The second terminal uses the correspondence information corresponding to the second identification information based on the correspondence information in which the second identification information and the destination information of the transfer source are previously associated with each other. The first identification information associated with the lost product and the information regarding the storage location of the product are transmitted to the first terminal associated with the identified destination information.
A product management system characterized by this. When the first terminal receives the first identification information and the information about the storage location transmitted from the second terminal, the first terminal refers to the first database and receives the first identification information. The information of the transferee corresponding to the identification information of is specified and output.
The product management system according to claim 1, wherein the product management system is characterized in that. When the first terminal receives the first identification information and the information about the storage location transmitted from the second terminal, the first terminal refers to the first database and receives the first identification information. The information of the transferee corresponding to the identification information of the above is specified, and the information about the storage location is notified to the transferee indicated by the identified information of the transferee.
The product management system according to claim 1, wherein the product management system is characterized in that. A first database that stores the first identification information associated with the product transmitted from the first terminal in association with the information of the transferee of the product when the product is transferred.
The first identification information and the second identification information of the transfer source of the product associated with the first identification information, which are transmitted from the second terminal in response to the loss of the transferred product. Includes a second database that is associated and stored
The second database uses the correspondence information corresponding to the second identification information based on the correspondence information in which the second identification information and the destination information of the transfer source are previously associated with each other. The first identification information associated with the lost product and the information regarding the storage location of the product are transmitted to the first database associated with the identified destination information.
A product management system characterized by this. The first identification information and the second identification information are recorded on the RFID tag attached to the product.
The product management system according to any one of claims 1 to 4, characterized in that. The first database allows access from the first terminal and denies access from the second terminal.
The second database denies access from the first terminal and allows access from the second terminal.
The product management system according to any one of claims 1 to 5, characterized in that. A first terminal installed in the store of the retailer who sells the product, a first database for storing the contact information of the customer who purchased the product, and a second terminal installed in the business office of the transporter. A product management system that includes a terminal of the above and a second database for storing lost information about lost items stored by the transportation company.
The first database stores the product identification information transmitted from the first terminal in response to the sale of the product in association with the contact information.
The second database contains the product identification information and the store, which are transmitted from the second terminal as the lost property information and acquired from the wireless tag attached to the product stored as the lost property by the transportation company. Memorize the store information to identify,
The second terminal or the second database refers to the corresponding information in which the store information and the destination information indicating the destination of the first terminal are associated in advance, and the destination corresponding to the store information. The information is specified, and the product identification information and the storage location information regarding the storage location of the lost property are transmitted to the first terminal or the first database having the destination indicated by the identified destination information.
When the first terminal or the first database receives the product identification information and the storage location information transmitted from the second terminal or the second database, the received product identification information is used. Based on this, the contact information corresponding to the received product identification information is specified, and the product name and the storage location information of the product identified by the product identification information are added to the contact indicated by the specified contact information. Notify the customer's terminal of the indicated storage location,
A product management system characterized by this. The first database allows access from the first terminal and denies access from the second terminal.
The second database denies access from the first terminal and allows access from the second terminal.
The product management system according to claim 7, characterized in that. According to the sale of the product, the correspondence between the product identification information stored in the wireless tag provided with the product and the contact information of the purchaser of the product is stored in the storage unit.
The storage location information of the lost item and the lost item sent to the destination specified by the store information obtained from the wireless tag of the lost item. Receives the product identification information obtained from the wireless tag of
With reference to the storage unit, the contact information of the purchaser of the product corresponding to the same product identification information as the received product identification information is specified.
Notify the acquired storage location information to the contact indicated by the specified contact information.
A product management program characterized by having a computer perform processing. According to the sale of the product, the correspondence between the product identification information stored in the wireless tag provided with the product and the contact information of the purchaser of the product is stored in the storage unit.
The storage location information of the lost item and the lost item sent to the destination specified by the store information obtained from the wireless tag of the lost item. Receives the product identification information obtained from the wireless tag of
With reference to the storage unit, the contact information of the purchaser of the product corresponding to the same product identification information as the received product identification information is specified.
Notify the acquired storage location information to the contact indicated by the specified contact information.
A method of managing goods, characterized in that processing is performed by a computer.

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