JP2006011755A - Purchased article bulk-delivery system and method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To reduce a user's burden especially in purchasing a plurality of articles as going over to a plurality of stores, and deliver the purchased articles reliably to the user without costing labor. <P>SOLUTION: A store terminal 5 is installed in each store, for example, on a shopping street near a station, and information processing terminals are also installed in a common warehouse as a merchandise stockroom common to each store and in each delivery point where all the articles purchased by a customer are delivered in bulk. Each terminal is networked to an information system. An IC card (holding customer identification information) is first passed to the customer. Information on purchased articles is stored in a DB of the information system in association with the customer identification information read from the IC card, and the articles are delivered correspondingly from the common warehouse to a delivery point. Which window is for article storage/delivery is decided for each customer. The window information and whether all the articles have been delivered or not are displayed on an LCD liquid crystal part of the IC card. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a system, a method, a program, and the like for collectively delivering products purchased in a specific area later.

In recent years, online shopping at an electronic store established on an Internet Web server has become commonplace for users having an Internet connection environment / terminal. In online shopping, purchase of goods, payment for payment, etc. can be performed on the homepage, but in order to actually obtain the purchased goods, it is naturally carried to the purchaser's home by a person (such as a carrier). For this reason, delivery is not possible if the purchaser is absent. On the other hand, there are services such as specifying delivery date and time, or delivering the product to the nearest product relay station (convenience store) of the purchaser and having the purchaser receive it (for example, Patent Document 1). reference).
JP 2001-1555076 A

  By the way, when purchasing a product at a store that actually exists (a store in a shopping street, a department store, a supermarket, a home center, etc.) instead of the electronic store as described above, the situation as described below may be presently present. Many.

  First, in the case of large items such as refrigerators, washing machines, large televisions, etc., it is difficult for the purchaser to take home as it is. For this reason, many large stores such as department stores, supermarkets, home centers and the like often provide large goods delivery services. On the other hand, in the case of a relatively small product, the customer usually takes home the purchased product as it is. However, when the number of products to be purchased is large, the customer must walk toward the purchase place of the next product while carrying the gradually increasing purchased product, and the burden on the customer is large. Still, if you have a large-scale store with a suburban parking lot, you can place the purchased product in the car and go on to the next product purchase. Since it can be used, the burden is relatively small. However, in the case of a shopping street near a station, for example, a customer often purchases goods while walking across a plurality of small / large stores, and the burden on the customer is large as described above. An example of a shopping street near the station is, for example, an electric town in Akihabara. In Akihabara Electric Town, there are many large / small stores mixed in a relatively large area near the station, and customers shopping in Akihabara spend a relatively long time walking across many stores. However, there are many people who purchase multiple products. In addition, the customer comes to the station by train, shopping, returns to the station with the purchased goods, and returns home by train. In addition, when coming by car, the parking lot that can be used, especially when crowded, is often a little away from the station or the shopping street.

  In the situation described above, the burden on the user when continuing shopping while holding purchased items is a problem, but it is also a problem to solve this problem especially in situations where there is not enough space, such as in front of a station in the city center. It becomes.

  The object of the present invention is to reduce the burden on the user especially when purchasing a plurality of products while walking across a plurality of stores, and to ensure that the purchased products can be delivered to the user without any trouble. It is to provide a collective delivery system and programs for that purpose.

  The purchased product batch delivery method according to the present invention registers identification information recorded on a portable recording medium to be held by a customer as identification information of the customer in association with an arbitrary purchased product delivery area, and the customer stores an arbitrary store. Each time an arbitrary product is purchased, the customer identification information recorded on the portable recording medium is read out and recorded in association with the information for specifying the purchased product. -Based on the stored information, unpurchased purchased products among the purchased products are obtained from a common warehouse, delivered to the purchased product delivery area, and each purchase delivered in the purchased product delivery area For each product, customer identification information of the purchaser is obtained based on the stored information, and if the contact point for storing and purchasing the purchase product of the purchaser is undecided, the purchase merchant is determined. Determined from among a plurality of windows that are present in the delivery area, the contact information that the determined and stored in association with the customer identifying information, and notifies the window that the determined to the customer.

  In the purchased product batch delivery method, first, a customer has a portable recording medium and presents the product when shopping at each store, and the customer identification information is recorded together with the information of the purchased product. The product inventory of each store is put together in a common warehouse. Then, the purchased product is shipped from a common warehouse and delivered to a predetermined purchased product delivery area. For example, the customer may first request a desired product delivery area. Each purchased product delivery area has a plurality of windows. When the first product purchased by the customer arrives, one window is determined and stored. After that, if another product purchased by the same customer arrives, it is stored at the same window. The customer is notified of the determined contact. This makes it possible for customers to shop easily while walking around multiple stores, such as shopping streets, without having to carry around the purchased product. You can receive the goods without trouble.

  In the above-mentioned purchased goods batch delivery method, for example, the arbitrary store is an arbitrary store among a plurality of stores geographically related to a specific transportation facility, and the common warehouse is shared by the plurality of stores. It is a commodity stock storage place, the purchased product delivery area is an arbitrary area near the specific transportation facility, and each of the stores and each purchased product delivery area has a function of reading information recorded on the portable recording medium Provided with an information processing terminal capable of communicating via a network, connected to the network, and provided with a common management server having a storage device for registering and storing each of the information, At the time of the determination of the counter, an arbitrary product storage is determined from a plurality of product storages in the determined window, recorded together with the window information, and the purchased product is pulled to the displayed window. Riniki was customer reads the identification information from the portable recording medium possessed may be displayed the products yard corresponding thereto.

  When the window is determined, a finer product storage area (for example, a shelf number) is determined in the window, and all products purchased by the customer are stored in the product storage area. No. etc.) can be displayed, so that the staff in the window can deliver the goods smoothly.

  In the purchased goods batch delivery method, for example, in the record in which the customer identification information is associated with the information for specifying the purchased goods, whether or not the purchased goods have been delivered to the purchased goods delivery area is recorded. And based on this record, you may make it notify whether all the purchased goods which arbitrary customers purchased have been delivered to the purchased goods delivery area.

By doing so, it is possible to prevent a situation in which the customer has picked up the goods but has not yet received all the purchased goods.
Also, in the above-mentioned purchased goods batch delivery method, for example, the portable recording medium is an IC card having a thin display panel, and the notification of the determined window or the notification of whether or not all the purchased goods have been delivered, You may make it display on this thin display panel by transmitting data to this IC card via the IC card reader / writer provided in each store or the arbitrary places in the area where these stores exist.

  Further, in the above-mentioned purchased goods batch delivery method, for example, the window is a truck that is temporarily fixedly installed, and the goods storage area is one of a plurality of shelves in the loading platform of the truck.

By doing so, it is possible to cope with a case where there is not enough space, and it is possible to flexibly cope with demand fluctuation.
Note that the present invention is not limited to the above-described purchased goods batch delivery method, and may be configured as a system that implements these methods using a computer or a network, and an information processing apparatus thereof. Alternatively, the above-described problem can also be solved by causing a computer to read and execute the program from a computer-readable storage medium storing a program for realizing the function of the computer. That is, the present invention can also be configured as the program itself or a storage medium itself that stores the program.

  According to the batch delivery system for purchased goods of the present invention, a program therefor, etc., it is particularly possible to reduce the burden on the user when purchasing a plurality of products while walking across a plurality of stores, and to purchase the goods without any trouble. Can be passed to the user.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a system configuration diagram of the purchased product batch delivery system of this example.
The illustrated system has an information system including a common management server 1, a customer DB (database) 2, and an ordering DB 3. The common management server 1 includes a store terminal 5 which is an information processing terminal installed in each store, a common warehouse terminal 4 which is an information processing terminal installed in a common warehouse, and an arbitrary network (for example, LAN, VAN, etc.). Connected through. A delivery location terminal 6 which is an information processing terminal installed for each delivery location is also connected to the common management server 1 and the like via a network. The common warehouse terminal 4, the store terminal 5, and the delivery location terminal 6 are provided with a data input device. The data input device means an IC card reader, an IC tag reader, a barcode reader, etc. in addition to a keyboard and a mouse. Moreover, although not shown in FIG. 1, the common management server 1 or the delivery location terminal 6 is also provided with the delivery DB mentioned later. The customer DB (database) 2 is not always necessary.

  In FIG. 2, using the system of FIG. 1, a customer makes a purchase at a plurality of stores that are geographically related to a particular transportation facility, and finally a delivery that is an arbitrary area near this particular transportation facility. This shows the flow from going to a specific window in a place (also referred to as a purchased product delivery area) until receiving the purchased products together. The example shown in FIG. 2 is an example in which it is assumed that the shopping street near the station such as Akihabara as described above comes to the station by train, finishes shopping, and returns home by train.

  First of all, as a premise of this system, each store affiliated with this system shall store the product inventory in a common warehouse (in each store, a sample product is displayed. It is desirable to have some inventory for customers who do not use it). Moreover, the store terminal 5 installed in each store shall be equipped with an IC card reader or an IC tag reader at least. In addition, a plurality of IC cards or IC tags are prepared in advance at each store (if the IC tag is small and difficult to handle, an IC tag attached to a paper or plastic card (IC (Called a tagged card)). Alternatively, since most people currently have mobile phones, they may be used as described later. These media such as IC cards held by customers are called portable recording media. In the following description, an IC card is taken as an example (further, a non-contact type IC card is taken as an example here, but a contact type may be used, and in the following description, it is simply referred to as an IC card).

In the following description, it is assumed that each store terminal 5 includes an IC card reader. Therefore, an IC card is given to the customer.
Also, the delivery place basically means a predetermined area near the station. For example, the west exit area and the east exit area of the station. However, the specific transportation facility is not limited to a station, and may be, for example, a parking lot. For each delivery location, there are a plurality of windows where each customer actually receives the purchased product.

  Here, the window is, for example, a truck / container or a temporary tent. In other words, it is difficult or expensive to construct a new building as a delivery place or to rent a corner of a building especially near a station in the city center. In addition, since the required space differs between the busy season and other periods, it is wasteful to secure a large space according to the busy season. For this reason, for example, when using a truck, for example, the truck is moved in the morning, stopped at a predetermined place, and left unmoved during the day (that is, the truck bed is Use as a temporary storage for goods). When the purchased product is delivered to all customers who purchased the product on that day (for example, at night), the truck is moved again (for example, moved to a suburban truck parking lot). The next day, the truck is moved in the same way. During the busy season, increase the number of trucks. By doing in this way, a delivery place can be provided easily and cheaply, and it can respond flexibly to fluctuations in demand due to busy periods. The track is not limited to the above example, and a track may be provided permanently. In this case, the truck is moved only when the number of tracks is increased or decreased in response to demand fluctuations.

  In the following explanation, the truck installed as each window as described above is referred to as a permanent truck here (although it may not be permanent as described above), and the permanent truck is used as the window in the following explanation. An example will be described.

In addition to the permanent truck, a delivery truck is provided for delivering goods by going back and forth between the common warehouse and the permanent truck.
Based on the above premise, the example shown in FIG. 2 will be described.

  First, it is assumed that the customer goes from the station to the shopping street, and the store where the product is first purchased is the store A. Therefore, payment is made as usual (cash, credit card, etc.), but for delivery of goods, use this system or receive it as it is, or if it is a large product, deliver it to your home Let the customer choose whether to request. When the customer chooses to use this system, the IC card prepared in advance is given to the customer. This IC card serves as a so-called “commodity voucher”. However, the difference from the product voucher on paper is to receive not only purchased items but also all purchased items at once, and all purchased items at one place (at a specific window) It is used for processing to receive collectively.

  Each IC card stores a unique identification number in advance, and this is used as it is as a customer identification number (customer ID). Then, the data is registered in the customer DB 2 and the order DB 3 using the store terminal 5 of the store (store A) to which the IC card is passed. FIGS. 3A and 3B are flowcharts of the processing, and FIGS. 4A and 4B are data configuration examples of the customer DB 2 and the order DB 3. The process in FIG. 3A is first performed at a store after purchasing the product, but the process in FIG. 3B is performed at all stores where the product is purchased.

  First, in FIG. 3 (a), a store clerk or the like of store A operates a store terminal 5 to display a customer registration screen (not shown), and a desired delivery location desired by the customer (areas on the east exit side, west exit side, etc.) ), And the customer's IC card is brought close to the IC card reader to read the identification number, and customer registration is instructed (step S11). Thereby, the store terminal 5 transmits the delivery location and the identification number to the common management server 1 via the network. The common management server 1 stores the received data in the customer DB 2 (step S12). FIG. 4A shows a data structure diagram of the customer DB2. The customer DB 2 includes data items of a customer ID 21, shopping end information 22, and a delivery location 23. Of the data sent from the store terminal 5, the common management server 1 stores the delivery location in the delivery location 23 and the identification number in the customer ID 21. In the shopping end information 22, nothing is written at the time of customer registration, and “complete” shown in the figure indicating the end of shopping is stored when a shopping end instruction to be described later is input.

  The above delivery location and identification number are necessary information for using this system. However, the present invention is not limited to this. For example, the customer's mobile phone e-mail address and name, or in some cases, the address etc. Then, this may be input from the store terminal 5 and registered in the customer DB 2. For example, in order to notify that “all purchased products have arrived at the delivery location”, which will be described later, notification may be made by e-mail using the e-mail address of the registered mobile phone. Alternatively, assuming that the customer did not pick up the product within the same day, register the above e-mail address, name, address, etc. in order to be able to contact in the event of an emergency. Also good.

  When the above-described customer registration is completed at the store A where the product is first purchased, the store clerk of the store A operates the store terminal 5 to display an unillustrated product purchase input screen and purchase. The product information (manufacturer name, model name, etc.) is entered, and the customer's IC card is brought close to the IC card reader to read the identification number, and the purchase product information is instructed to be registered ( Step S13). From this, the store terminal 5 sends the product information, the identification number, and the store ID of the store (a unique ID assigned to each store in advance; registered in the store terminal 5 in advance) via the network. It transmits to the common management server 1. First, the common management server 1 refers to a stock product DB (not shown) to determine whether or not the ordered product is in stock. If there is no stock, this is notified to the store terminal 5 of the transmission source, and the process is terminated. If there is a stock, the sent data is stored in the ordering DB 3 (step S14).

  FIG. 4B shows a data structure diagram of the ordering DB 3. The illustrated order DB 3 includes data items of a product ID 31, a customer ID 32, a store ID 33, a delivery location 34, a shopping end information 35, a delivery completed 36, and a delivery information 37.

  The product ID 31 stores information that can uniquely identify the product to be delivered to the customer (information for specifying the purchased product). That is, the product information (manufacturer name, model name, etc .; or an identification code assigned in advance to these) sent from the store terminal 5 is first stored in the product ID 31. Further, an identification code (serial No., etc.) that can identify each product is stored. Serial No. It may be only. Serial No. May be arbitrarily determined from the corresponding products when the stock product DB (not shown) is searched, and stored in the product ID 31. However, in that case, when you ship from a common warehouse, you must search for a specific product, so only the product information (manufacturer name, model name, etc.) will be used at first, and you will be free when shipping from the common warehouse. Serial No. of the corresponding product selected for. May be registered. It should be noted that product information (manufacturer name, model name) and serial no. If an IC tag or bar code (including a two-dimensional bar code) is stored, the registration labor in the common warehouse can be reduced.

  The customer ID 32 and the store ID 33 store the identification number and the store ID sent from the store terminal 5, respectively. In the delivery location 34 and the shopping end information 35, the delivery location 23 and the shopping end information 22 of the customer DB 2 are stored (searched using the customer ID 32 as a key and obtained). No data is stored in the delivered 36 at the time of registration, and “unread” (meaning undelivered) is stored in the delivery information 37 by default.

  Returning to the description of FIG. After the processing of FIGS. 3A and 3B is performed at the store A, the customer continues shopping while holding the IC card. For example, it is assumed that an arbitrary product is purchased at a store B. At that time, the customer presents the IC card possessed to the store clerk. The store clerk performs the process of FIG. 3B using this IC card. As a result, a record related to the product purchased this time is added to the order DB 3. Thereafter, the same processing is performed every time an arbitrary product is purchased at an arbitrary store.

  Here, the customer collects the merchandise purchased by himself / herself at the delivery location (area), but it takes some time until the merchandise is shipped from the common warehouse and delivered to the delivery location by the delivery truck. For this reason, if a customer goes to a delivery place before all the goods which he purchased are delivered to a delivery place, it will be useless. Furthermore, the above delivery location only designates a rough area such as the east exit side or the west exit side, so if you do not know in advance which of the multiple counters (permanent trucks) within that area should go, it is unnecessary for the customer. It will take a lot of trouble. Therefore, in this system, at least the window information and whether or not all the products purchased by the customer have been delivered to the delivery location are made to be known to the customer. As an example, as shown in FIG. 2, there is a method of displaying on an IC card if it is an IC card to which a liquid crystal display unit is added (hereinafter referred to as a paper LCD).

  In the example shown in FIG. 2, an IC card with paper LCD using this is used. Then, a receipt confirmation terminal 7 equipped with an IC card reader / writer is installed at an arbitrary place in each store or shopping street, and when a customer holds his / her IC card, the identification number (customer ID) is read. To the common management server 1. The common management server 1 searches the ordering DB 3 using this customer ID as a key, finds all the records with the matching customer ID 32 (the number of records is the number of purchases), and further includes the delivery information 37 in the obtained records. Is the number of items that are “arrived” (meaning that they arrived at the delivery location). Then, the receipt confirmation terminal 7 transmits these obtained data. The receipt confirmation terminal 7 transmits the received data to the IC card with paper LCD without contact. As a result, as shown in FIG. 2, the number of purchases and the delivery status are displayed on the paper LCD. The customer can determine that all the purchased products have been delivered to the delivery location because the number of purchases matches the number of delivery states. Needless to say, the present invention is not limited to this example, and for example, some display for notifying that all purchased commodities have arrived at the delivery location may be performed by the processing of FIG.

  Further, the common management server 1 searches a delivery DB 40, which will be described later, using the customer ID as a key, and when window information is stored in the corresponding record, this is used as the receipt window of the paper LCD shown in FIG. Display. As a result, the customer can know which window (permanent truck) should be in the delivery location (area).

  Of course, the present invention is not limited to the above example. For example, the notification may be sent to the mobile phone of the customer by e-mail. Moreover, you may make it confirm with the shop terminal 5, without installing the receipt confirmation terminal 7. FIG. In that case, if the store terminal 5 has a display, the search result is displayed on the display. In this way, a normal IC card can be used without using the IC card with paper LCD.

  In FIG. 2, the customer who has confirmed that all the purchased products have been delivered to the delivery location goes to the above-mentioned reception desk at the delivery location designated by the customer if there are no more items to buy. Give your IC card to. The attendant causes the IC card reader to read the delivered IC card to display delivery location / window information / shelf information of a record with a matching customer ID from the delivery DB 40 described later, and the delivery location / window information is After confirming whether it is the counter, the product is taken out from the shelf indicated by the shelf information and delivered to the customer. The products are put together for each customer on each shelf in the permanent truck by a process described later. Further, the IC card is stored at the window without being taken home by the customer, and is used by another customer the next day. The customer who receives the product goes to the station and returns home by train. In addition, this is an example, for example, a delivery place is good also as a parking lot. This is especially the case where many customers park their cars in a parking lot a little away from the station (shopping street) because there is no parking lot (or few) near the station (shopping street). Is assumed. The customer who has received the product loads the product in his car and returns home.

Next, processing for transporting purchased products from the common warehouse to each delivery place at regular intervals using a delivery truck will be described with reference to FIG.
The common warehouse terminal 4 shown in FIG. 1 searches the order DB 3 via the common management server 1 at regular intervals (for example, every 30 minutes, every hour, etc.), in which the delivery information 37 is “Not” (not yet) All records that are “delivery” are extracted, and the product ID 31, store ID 33, and delivery location 34 of each record are displayed in a list. The delivery location may be obtained by searching the customer DB 2 using the customer ID 32 of the extracted record as a key (steps S21 and S22). In accordance with this display, the worker in the common warehouse takes out the product with the product ID 31 from the stock storage in the store with the store ID 33 and loads it on the delivery truck bound for the delivery location 34 (or delivers the product to the carrier) (step S23). . Further, when all the commodities displayed in the list on the common warehouse terminal 4 are loaded on the delivery truck, the worker inputs loading completion from the terminal 4. Thereby, the delivery information 37 of these products is updated to “medium” (delivering).

  As described above, when adopting a configuration in which information (serial No., etc.) for identifying each product is added to the product ID 31 when the product is shipped from the common warehouse, an IC tag (serial NO.) Is assigned to each product, for example. And the common warehouse terminal 4 is provided with an IC tag reader, the worker puts the common warehouse terminal 4 into a shipping registration mode and serializes the IC tag of each product to be shipped. NO. Is read by the IC tag reader. Thus, the common warehouse terminal 4 is connected to the serial number. Is transmitted to the common management server 1, and the common management server 1 additionally stores it in the item ID 31 column of the ordering DB 3.

Further, the search process may be performed by the common management server 1, and the search result may be simply displayed on the common warehouse terminal 4.
When each delivery truck arrives at each delivery location and performs unloading, the processing of FIG. 6 is performed using the delivery location terminal 6 of FIG. 1 installed at each delivery location.

FIG. 6 is a processing flowchart after the commodity arrives at the delivery location.
First, as a premise, each product is pre-attached with a barcode, an IC tag, etc., and these include at least information corresponding to the product ID (serial No., etc.). On the other hand, the delivery location terminal 6 is a computer having a barcode reader or IC tag reader and an IC card reader, and of course has a function for communicating with the common management server 1 via a network. .

  When the person in charge at the delivery location receives the product, first, the bar code reader or the IC tag reader reads the data corresponding to the product ID (step S31). The delivery location terminal 6 transmits the read data to the common management server 1.

  The common management server 1 searches the order DB 3 using the sent product ID, obtains the corresponding customer ID 32, and stores these product ID and customer ID as new records in the delivery DB 40. Further, the delivery DB 40 is searched using the customer ID, and it is checked whether another record having the same customer ID 42 is recorded (step S32). That is, it is checked whether other products purchased by the same customer have already arrived at the delivery location. An example of the delivery DB 40 is shown in FIG. The delivery DB 40 includes data items of a product ID 41, a customer ID 42, and “delivery location / window information / shelf information” 43.

  If there is another record having the same customer ID 42 (step S32, arrived), the “delivery location / window information / shelf information” is processed by the processing of steps S36, S37, S34 when the other record is recorded. Since the data of 43 is determined and recorded, this data may be copied as it is to the “delivery location / window information / shelf information” 43 column of the new record (steps S33 and S34). Then, the window information / shelf information is returned to the delivery location terminal 6 for display. Further, this shelf information (shelf No.) is added to the product (for example, a number is printed, written on an IC tag, etc.). The person in charge at the delivery location will receive the NO. No. indicated by shelf information on permanent trucks Bring the product to the shelf. In this case, the above-mentioned other commodity should already be placed on this shelf.

  On the other hand, if there is no other record having the same customer ID 42 (step S32, non-arrival), a window having the highest shelf availability is determined among a plurality of windows (permanent trucks) at the delivery location (step S32). S36). For example, with reference to the delivery DB 40, the customer ID of the record having the same window information is extracted, and the number of the extracted customer IDs is obtained (if there are a plurality of identical customer IDs, the number is one). . And it determines to the window with the few number of calculated | required customer IDs. Once you have decided on the window, this window NO. Is recorded as window information in the “delivery location / window information / shelf information” 43 (step S37). Further, by referring to the delivery DB 40, by extracting shelf information of all records having the same contact information as the recorded contact information, an empty shelf is obtained (from what number to what number for each permanent track). Information indicating whether there is a shelf up to the current shelf is also recorded), an arbitrary shelf is determined from among the empty shelves, and the determined shelf No. Is recorded as shelf information in the “delivery location / window information / shelf information” 43 (step S34). Then, the determined window information / shelf information is returned to the delivery location terminal 6 for display. The person in charge at the delivery location, when the processing of step S35 is completed, displays the NO. No. indicated by shelf information on permanent trucks Bring the product to the shelf. By doing in this way, all the products purchased by a certain customer are put together on the same place (shelf).

With the above processing, the common management server 1 updates the delivery information 37 in the ordering DB 3 to “completed” (delivered).
Finally, a process for notifying the customer that all the products purchased by the customer have arrived at the delivery location will be described with reference to FIG. The process of FIG. 8 may be performed, for example, following the process of step S35 of FIG. 6, or may be performed for all customers on a regular basis, for example. Here, description will be made assuming that the process is performed subsequent to the process of step S35 of FIG.

  First, the customer ID of the customer who purchased the product that has arrived at the delivery location is known by the processing of FIG. 6, so the customer DB 2 is searched using this customer ID as a key, and “complete” is displayed in the shopping end information 22 of the corresponding record. It is determined whether or not (shopping complete) is recorded (step S41). If it is not recorded (step S41, NO), the process is terminated as it is. The shopping end information 22 is recorded as “complete” by the common management server 1 when, for example, the customer indicates the intention to end the shopping at an arbitrary store, and the store clerk inputs from the store terminal 5 to that effect.

  If “complete” is recorded in the shopping end information 22 (step S41, YES), the order DB 3 is further searched using the customer ID as a key, and the delivery information 37 of the corresponding record is all “completed”. (Step S42), if all are “done” (step S42, YES), the customer is notified that all products have arrived together with the window information (step S42). S43). For example, notification is sent to a mobile phone by e-mail. Alternatively, in place of the process of step S43, although not particularly illustrated, for example, a data item may be further added to the customer DB 2, and information indicating that all products have arrived may be stored therein. For example, when an IC card with a paper LCD is used, when the receipt confirmation is performed by the receipt confirmation terminal 7 described above, it may be displayed with reference to this information whether or not all products have been received.

  Note that the shopping end information 22 does not necessarily have to be input. As described with reference to FIG. 2, if the paper LCD shown in FIG. 2 is displayed, the customer can determine whether or not all purchased products have arrived. However, when “complete” is recorded in the shopping end information 22, delivery is preferentially performed. That is, the process of step S21 in FIG. 5 preferentially extracts records in which “complete” is recorded in the shopping end information 22. As a result, if there is an undelivered product in an amount that cannot fit in the delivery truck, it is delivered preferentially.

  Then, when the customer visits the notified window at the predetermined delivery location in order to pick up the purchased product and passes the IC card owned by the customer to the attendant, the attendant passes the IC card to the IC card by the IC card reader of the delivery location terminal 6. The stored identification information (customer ID) is read. The delivery location terminal 6 notifies the common management server 1 of the read customer ID. The common management server 1 searches the delivery DB 40 using this customer ID as a key, extracts “delivery location / window information / shelf information” 43 of the corresponding record, and returns this to the delivery location terminal 6. Display.

  The person in charge at the delivery location refers to the display on the delivery location terminal 6 and confirms that the delivery location / window information is this window, and then takes out the product from the shelf of the shelf information and hands it to the customer. The IC card is collected as it is. When the attendant inputs the completion of delivery from the delivery location terminal 6, the delivery location terminal 6 notifies the common management server 1 to that effect, and the common management server 1 stores “done” in the delivery completed 36 of the ordering DB 3. To do.

  The delivery DB 40 may be provided in the delivery location terminal 6. In this case, the delivery location terminal 6 executes processing related to data writing / retrieval to the delivery DB 40. Further, in the above description, only the identification information stored in advance is stored in the IC card and no new data is written. However, the present invention is not limited to this example. Information such as the store ID, delivery location, and window of the store may be written in the IC card. Of course, in that case, an IC card reader / writer device is required.

  Further, the present invention is not limited to an example in which the customer has an IC card. For example, a mobile phone held by the customer may be used in place of the IC card (in this case, the mobile phone is used as the IC card). It is also desirable to have the function of

According to the system of the present example described above, a customer can easily shop while walking around a plurality of stores such as a shopping street without carrying the purchased product, and the reception window for the purchased product is known in advance. Therefore, it is possible to receive the product without taking time and trouble without receiving any trouble. In addition, since the customer is notified of the arrival status of the purchased product at the window, it is possible to prevent the customer from picking up the product, but not having received all the purchased product yet. In addition, when the window is determined, a more detailed product storage (for example, shelf No.) is determined in the window, and all the products purchased by the customer are stored in the product storage, and the product is stored when picked up. By displaying the storage location (shelf No., etc.), the attendant at the window can deliver the goods smoothly. FIG. 9 shows the common management server 1, the store terminal 5, the common warehouse terminal 4, and the delivery place terminal 6. It is a figure which shows an example of the hardware constitutions of each computer, such as.

  A computer 100 shown in the figure includes a CPU 101, a memory 102, an input device 103, an output device 104, an external storage device 105, a medium drive device 106, a network connection device 107, and the like, and these are connected to a bus 108. It has become. The configuration shown in the figure is an example, and the present invention is not limited to this.

The CPU 101 is a central processing unit that controls the entire computer 100.
The memory 102 is a memory such as a RAM that temporarily stores a program or data stored in the external storage device 105 (or the portable recording medium 109) during program execution, data update, or the like. The CPU 101 uses the program / data read out to the memory 102 to execute the processing of the flowcharts shown in FIG. 3, FIG. 5, FIG. 6, FIG.

The input device 103 is, for example, a keyboard, a mouse, a touch panel, or the like.
The output device 104 is a display, a printer, or the like, for example.
The external storage device 105 is, for example, a magnetic disk device, an optical disk device, a magneto-optical disk device, or the like, and stores programs / data and the like for causing the computer 100 to perform the processing of the flowcharts described above.

  The medium driving device 106 reads a program / data stored in the portable recording medium 109. The portable recording medium 109 is, for example, an FD (flexible disk), a CD-ROM, a memory card, a DVD, a magneto-optical disk, or the like.

The network connection device 107 is configured to be connected to a network and to transmit / receive programs / data and the like to / from an external information processing device.
FIG. 10 is a diagram illustrating an example of a recording medium on which the program is recorded and a program download.

  As shown in the figure, the program / data for realizing the functions of the present invention may be read from the portable recording medium 109 storing the program 100, stored in the memory 102, and executed. The program / data may be a program / data downloaded in the storage unit 121 of the external server 120 via the network 110 (Internet or the like) connected by the network connection device 107. Good.

  The present invention is not limited to the apparatus / method, and can be configured as a recording medium (such as the portable recording medium 109) storing the program / data, or as the program itself.

(Additional remark 1) The identification information recorded on the portable recording medium to be carried by the customer is registered as the customer identification information in association with any purchased product delivery area,
Each time a customer purchases an arbitrary product at an arbitrary store, the customer identification information recorded on the portable recording medium is read and recorded in association with information for specifying the purchased product,
Periodically or at any time, based on the registered and stored information, from the common warehouse to find the unpurchased purchased product among the purchased product, to be delivered to the purchased product delivery area,
In the purchased product delivery area, for each purchased product delivered, the customer identification information of the purchaser is obtained based on the stored information, and the purchased product of the purchaser is stored and delivered together. If the window to be decided has not been determined, it is determined from a plurality of windows existing in the purchased product delivery area, the determined window information is stored in association with the customer identification information,
The purchased goods batch delivery method, wherein the customer is notified of the determined window.

(Supplementary Note 2) The arbitrary store is an arbitrary store among a plurality of stores geographically related to a specific transportation facility, and the common warehouse is a commodity stock storage location shared by the plurality of stores. The purchased product delivery area is an arbitrary area near the specific transportation facility,
Each store and each purchased product delivery area is provided with an information processing terminal capable of communicating via a network with a function of reading information recorded in the portable recording medium, and connected to the network, A common management server having a storage device for registering and storing each information is provided at an arbitrary location.
At the time of the determination of the window, further determine an arbitrary product area from a plurality of product areas in the determined window, and record it together with the window information,
The purchased product collective delivery according to appendix 1, wherein the identification information is read from a portable recording medium possessed by a customer who picks up the purchased product at the displayed window, and the corresponding product storage is displayed. Method.

(Additional remark 3) In the record which matched the said customer identification information and the information which specifies purchased goods, it records whether the said purchased goods have already been delivered to the said purchased goods delivery area,
The purchased goods collective delivery method according to appendix 1 or 2, wherein, based on the record, notification is made as to whether or not all purchased goods purchased by an arbitrary customer have been delivered to the purchased goods delivery area.

(Additional remark 4) The said portable recording medium is an IC card provided with a thin display panel,
The notification of the determined window or the notification of whether or not all the purchased products have been delivered is sent to the IC via an IC card reader / writer provided in each store or any place in the area where these stores exist. The purchased product batch delivery method according to appendix 3, wherein data is transmitted to a card and displayed on the thin display panel.

  (Supplementary Note 5) Any of Supplementary Notes 2 to 4, wherein the window is a truck that is temporarily fixedly installed, and the product storage area is one of a plurality of shelves in a loading platform of the truck. The method of bulk delivery of purchased products described in Crab.

(Additional remark 6) It has a function which reads the information recorded in the portable recording medium which a customer possesses and which is provided in each of the some stores geographically related to a specific transportation facility, and can communicate via a network. A store terminal that is an information processing terminal;
An information processing terminal provided for each purchased product delivery area, which is an arbitrary area near the specific transportation facility, having a function of reading information recorded on the portable recording medium and capable of communicating via a network A delivery location terminal;
A common warehouse terminal which is an information processing terminal installed in a common warehouse and capable of communicating via a network;
A common management server that is connected to the network and includes a storage device that stores products purchased at the store and information related to the purchaser and information related to delivery of the product;
When the customer purchases an arbitrary product, the arbitrary store terminal reads the identification information recorded on the portable recording medium possessed by the customer, together with product information for specifying the purchased product and the identifier of the store Commodity purchase information input means for transmitting to the common management server,
The common management server or the common warehouse terminal is registered in the storage device with purchase information registration means for registering information transmitted from the product purchase information input means in the storage device, at a predetermined cycle or upon request. A delivery instruction means for searching for and finding a purchased product that has not been delivered among purchased products;
When the purchased product is delivered from the common warehouse to the purchased product delivery area according to the search result by the delivery instruction means, the delivery location terminal or the common management server displays the identification information of the purchased customer for each purchased product. If the contact point for delivering the product to the requested customer is not yet determined from the storage device, determine and record an arbitrary contact point and instruct storage at the contact point, and then purchase the product by the same customer. And a window information notifying means for notifying the determined window to a portable recording medium possessed by the customer, A purchased goods collective delivery system characterized by comprising:

(Supplementary Note 7) Purchase information storage means for receiving and storing customer identification information and product information of a product purchased by the customer sent from an information processing terminal installed in each store;
A delivery instruction means for searching for and finding an undelivered product among the products stored in the purchase information storage means;
When products are delivered from the common warehouse to the purchased product delivery area based on the search result by the delivery instruction means, a window which is a place where the products purchased by the customer are collectively stored and delivered for each customer is sent to the delivery A window deciding means for deciding from among a plurality of windows in the purchased goods delivery area when the customer who has purchased the purchased goods is undecided;
A notification means for notifying the customer of the determined contact;
An information processing apparatus comprising:

(Supplementary Note 8) The purchase information storage means further records, for each stored product, whether or not the product has been delivered to the purchased product delivery area,
The notifying means refers to the purchase information storing means and further notifies, for each customer, whether or not all the products purchased by the customer have been delivered to the purchased product delivery area. The information processing apparatus according to appendix 7.

(Supplementary note 9) Each customer has a portable recording medium that holds the customer identification information and includes a display unit,
An information processing terminal installed in each store has a function of reading data from the portable recording medium,
The information processing apparatus according to appendix 7 or 8, wherein the notification content by the notification means is displayed on a display unit of the portable recording medium.

(Appendix 10)
A function of receiving and storing customer identification information sent from an information processing terminal installed in each store and product information of a product purchased by the customer;
Among the stored products, a function for searching for and finding a product that has not been delivered;
When products are delivered from the common warehouse to the purchased product delivery area based on the search results, a window that is a place for storing and delivering the products purchased by the customer collectively for each customer A function for deciding from among a plurality of windows in the purchased product delivery area when the purchased customer is undecided;
A function of notifying the customer of the determined contact;
A program to realize

(Additional remark 11) The function which memorize | stores whether the said goods have already been delivered to the said purchased goods delivery area for each said memorize | stored goods,
Appendix 10 for further causing the computer to refer to the stored contents and to notify the computer whether or not all the products purchased by the customer have been delivered to the purchased product delivery area The listed program.

(Supplementary note 12)
A function of receiving and storing customer identification information sent from each information processing terminal installed in each store and product information of a product purchased by the customer;
Among the stored products, a function for searching for and finding a product that has not been delivered;
When products are delivered from the common warehouse to the purchased product delivery area based on the search results, a window that is a place for storing and delivering the products purchased by the customer collectively for each customer A function for deciding from among a plurality of windows in the purchased product delivery area when the purchased customer is undecided;
A function of notifying the customer of the determined contact;
The computer-readable recording medium which recorded the program which implement | achieves.

It is a system configuration | structure figure of the purchased goods package delivery system of this example. FIG. 1 shows a flow from when a customer makes a purchase at a plurality of stores using the system shown in FIG. (A) is customer information registration, (b) is a flowchart figure of the process of purchase merchandise information registration. (A) is a customer DB, (b) is an example of a data structure of order DB. It is a process flowchart figure for conveying purchased goods from a common warehouse to each delivery place. It is a process flowchart figure after goods arrival at a delivery place. It is a data structural example of delivery DB. It is a process flowchart figure for the goods arrival notification to a customer. It is a computer hardware block diagram. It is a figure for demonstrating the recording medium which recorded the program, and the download of a program.

Explanation of symbols

1 Common management server 2 Customer DB (database)
3 Order DB (database)
4 Common warehouse terminal 5 Store terminal 6 Delivery place terminal 7 Receipt confirmation terminal 21 Customer ID
22 Shopping end information 23 Delivery place 31 Product ID
32 Customer ID
33 Store ID
34 Delivery location 35 Shopping end information 36 Delivery completed 37 Delivery information 41 Product ID
42 Customer ID
43 "delivery place / window information / shelf information"
100 Computer 101 CPU
102 Memory 103 Input Device 104 Output Device 105 External Storage Device 106 Medium Drive Device 107 Network Connection Device 108 Bus 109 Portable Recording Medium 110 Network 120 External Server 121 Storage Unit

Claims (5)

The identification information recorded on the portable recording medium to be possessed by the customer is registered as the customer identification information in association with any purchased product delivery area,
Each time a customer purchases an arbitrary product at an arbitrary store, the customer identification information recorded on the portable recording medium is read and recorded in association with information for specifying the purchased product,
Regularly or at any time, based on the registered and stored information, to find the undelivered purchased product among the purchased products, to be delivered from the common warehouse to the purchased product delivery area,
In the purchased product delivery area, for each purchased product delivered, the customer identification information of the purchaser is obtained based on the stored information, and the purchased product of the purchaser is stored and delivered together. If the window to be decided is undecided, it is determined from a plurality of windows existing in the purchased product delivery area, the determined window information is stored in association with the customer identification information,
The purchased goods batch delivery method, wherein the customer is notified of the determined window. The arbitrary store is an arbitrary store among a plurality of stores geographically related to a specific transportation facility, and the common warehouse is a product stock storage location shared by the plurality of stores, An area is any area near the specific transportation facility,
Each store and each purchased product delivery area is provided with an information processing terminal having a function of reading information recorded in the portable recording medium and capable of communicating via a network. A common management server having a storage device for registering and storing information is provided at an arbitrary location.
At the time of the determination of the window, further determine an arbitrary product area from a plurality of product areas in the determined window, and record it together with the window information,
2. The purchased product according to claim 1, wherein the customer identification information is read from a portable recording medium possessed by a customer who has picked up the purchased product at the displayed window, and the corresponding product storage is displayed. Bulk delivery method. An information processing terminal that has a function of reading information recorded in a portable recording medium to be possessed by a customer, provided in each of a plurality of stores geographically related to a specific transportation facility, and capable of communicating via a network A store terminal,
An information processing terminal provided for each purchased product delivery area, which is an arbitrary area near the specific transportation facility, having a function of reading information recorded on the portable recording medium and capable of communicating via a network A delivery location terminal;
A common warehouse terminal which is an information processing terminal installed in a common warehouse and capable of communicating via a network;
A common management server that is connected to the network and includes a storage device that stores products purchased at the store and information related to the purchaser and information related to delivery of the product;
When the customer purchases an arbitrary product, the arbitrary store terminal reads the identification information recorded on the portable recording medium possessed by the customer, together with product information for specifying the purchased product and the identifier of the store Commodity purchase information input means for transmitting to the common management server,
The common management server or the common warehouse terminal is registered in the storage device with purchase information registration means for registering information transmitted from the product purchase information input means in the storage device, at a predetermined cycle or upon request. A delivery instruction means for searching for and finding a purchased product that has not been delivered among purchased products;
When the purchased product is delivered from the common warehouse to the purchased product delivery area according to the search result by the delivery instruction means, the delivery location terminal or the common management server displays the identification information of the purchased customer for each purchased product. If the contact point for delivering the product to the requested customer is not yet determined from the storage device, determine and record an arbitrary contact point and instruct storage at the contact point, and then purchase the product by the same customer. And a window information notifying means for notifying the determined window to a portable recording medium possessed by the customer, A purchased goods collective delivery system characterized by comprising: Purchase information storage means for receiving and storing customer identification information and product information of products purchased by the customer sent from an information processing terminal installed in each store;
A delivery instruction means for searching for and finding an undelivered product among the products stored in the purchase information storage means;
When products are delivered from the common warehouse to the purchased product delivery area based on the search result by the delivery instruction means, a window which is a place where the products purchased by the customer are collectively stored and delivered for each customer is sent to the delivery A window deciding means for deciding from among a plurality of windows in the purchased goods delivery area when the customer who has purchased the purchased goods is undecided;
A notification means for notifying the customer of the determined contact;
An information processing apparatus comprising: On the computer,
A function of receiving and storing customer identification information sent from an information processing terminal installed in each store and product information of a product purchased by the customer;
Among the stored products, a function for searching for and finding a product that has not been delivered;
When products are delivered from the common warehouse to the purchased product delivery area based on the search results, a window that is a place for storing and delivering the products purchased by the customer collectively for each customer A function for deciding from among a plurality of windows in the purchased product delivery area when the purchased customer is undecided;
A function of notifying the customer of the determined contact;
A program to realize

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