JP2020140234A - Information processing program, information processing method and information processing apparatus - Google Patents

Abstract

To provide an information processing program capable of transmitting information based on a use situation of products.SOLUTION: An information processing program causes a computer to perform a processing that receives, from a tag reading apparatus, at least one of identification information of a product having a tag read by the reading apparatus, positional information of the reading apparatus, and a time when reading the tag, identifies a use situation of the product based on at least one information of a reception number of the received identification information, the positional information, and the time when reading the tag, and transmit predetermined information to a contact address of a person in association with the identification information of the product stored in a storage unit based on the identified use situation.SELECTED DRAWING: Figure 8

Description

This case relates to an information processing program, an information processing method, and an information processing device.

There is known a tag reader that reads product name information from a Radio Frequency IDentifier (RFID) tag attached to a purchased product used by a user at an entrance such as an entrance (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2003-288481

However, there is no known technology for transmitting information based on the usage status of a product by using an RFID tag attached to the purchased product and a tag reader that reads information from the RFID tag.

Therefore, in one aspect, it is an object of the present invention to provide an information processing program, an information processing method, and an information processing device capable of transmitting information based on the usage status of a product.

In one embodiment, the information processing program receives from the tag reader at least one of the tagged product identification information read by the reader, the location information of the reader, and the time when the tag is read. The usage status of the product is specified based on at least one piece of information such as the number of times the identification information is received, the location information, and the time when the tag is read, and the product is stored in the storage unit based on the identified usage status. It is characterized in that a computer executes a process of transmitting predetermined information to a contact person of a person associated with the product identification information.

Information can be transmitted based on the usage status of products.

FIG. 1 is an example of an information processing system. FIG. 2 is a diagram for explaining an example of a product. FIG. 3 is an example of the hardware configuration of the customer management server. FIG. 4 is an example of a block diagram of a counter terminal, a customer management server, a first wireless reader, a second wireless reader, and a mobile management server. FIG. 5A is an example of the customer information DB. FIG. 5B is an example of the movement information DB. FIG. 6 is an example of a first processing sequence diagram including a process of registering a product ID. 7 (a) to 7 (c) are examples of customer management tables. FIG. 8 is an example of a second processing sequence diagram including a process of transmitting guidance information. 9 (a) to 9 (e) are examples of the movement management table. FIG. 10 is an example of a correspondence table. 11 (a) and 11 (b) are examples of customer management tables. 12 (a) to 12 (d) are examples of customer terminals.

Hereinafter, a mode for carrying out this case will be described with reference to the drawings.

FIG. 1 is an example of the information processing system ST. FIG. 2 is a diagram for explaining an example of the product BG. As shown in FIG. 1, the information processing system ST includes a counter terminal 100 and a customer management server 200 as an information processing device as components. Further, the information processing system ST includes a first wireless reader 310 and a second wireless reader 320 as reading devices, and a mobile management server 400 as components. The customer terminal 500 may be included in the components of the information processing system ST. The first radio reader 310 and the second radio reader 320 are gate-type non-contact readers using RFID technology, and are sometimes called RFID gates. The counter terminal 100, the customer management server 200, the first wireless reader 310, the second wireless reader 320, the mobile management server 400, and the customer terminal 500 are connected to each other via the communication network NW. The communication network NW includes, for example, the Internet.

The counter terminal 100 is installed in a store of a retailer that sells product BG. Examples of the counter terminal 100 include a personal computer (PC) and a point of sales (POS) terminal. In the present embodiment, as shown in FIG. 1, the counter terminal 100 is installed at the cashier counter of the store "ABC department store" operated by the retailer. The first radio reader 310 and the second radio reader 320 are installed at different locations from each other. More specifically, the first wireless reader 310 and the second wireless reader 320 are installed at each ticket gate, which is an entrance / exit when using a means of transportation such as a train. In this case, the first radio reader 310 and the second radio reader 320 are managed by the railway operator "PQR Railway". In the present embodiment, as shown in FIG. 1, the first wireless reader 310 is installed in the ticket gate of the Y station ticket gate, and the second wireless reader 320 is installed in the ticket gate of the K station ticket gate. The first wireless reader 310 and the second wireless reader 320 may be installed outside the ticket gate instead of inside the ticket gate. Further, in FIG. 1, one first radio reader 310 and one second radio reader 320 are shown, but a pair of the first radio reader 310 and a pair of the second radio reader 320 may be used. ..

Here, there may or may not be a capital relationship between the retail operator and the railway operator. If there is a capital relationship between the retailer and the railroad operator, the retailer and the railroad operator become a group company. Further, in the present embodiment, a railway operator will be described as an example, but the transportation operator is not limited to the railway operator, and may be an airline operator or a ship operator. If it is an airline operator, the first radio reader 310 and the second radio reader 320 are installed in the boarding gate. If it is a ship operator, the first radio reader 310 and the second radio reader 320 are installed in the boarding gate.

The customer management server 200 and the mobile management server 400 are installed in a data center DC that provides a cloud service. Examples of the customer management server 200 and the movement management server 400 include a computer such as an application server. The customer management server 200 may be located in a store operated by the retailer, or may be located at a base of the retailer (for example, the head office) located outside the store. The customer management server 200 permits access by the counter terminal 100. On the other hand, the customer management server 200 refuses to receive the read information from the first wireless reader 310 and the second wireless reader 320. That is, the communication between the customer management server 200 and the first wireless reader 310 and the second wireless reader 320 is logically blocked. This is because the customer management server 200 and the business operator that manages the first wireless reader 310 and the second wireless reader 320 are different. As a result, the mixture of the information managed by the retailer by the customer management server 200 and the read information is avoided. On the contrary, the mobile management server 400 permits the reception of the read information from the first wireless reader 310 and the second wireless reader 320, but denies the access by the counter terminal 100. That is, the communication between the mobile management server 400 and the counter terminal 100 is logically blocked. As a result, the read information managed by the railway operator by the mobile management server 400 is protected from the retail operator.

As a result, the product seller 10 who is in charge of selling the product BG at the store can browse the information stored in the customer management server 200 by using the counter terminal 100. On the other hand, staff members such as station staff and information managers of railway operators cannot browse the information of the customer management server 200 by using the management terminal (not shown) owned by the railway operator. On the contrary, the staff of the railway operator can browse the information stored in the mobile management server 400 by using the management terminal, but the product seller 10 can browse the information by using the counter terminal 100. Can not. As described above, the counter terminal 100 is associated with the customer management server 200, and the first wireless reader 310 and the second wireless reader 320 are associated with the mobile management server 400.

Here, as shown in FIG. 1, the product seller 10 sells the product BG to the customer 20. More specifically, the product seller 10 attaches the wireless tag X1 to the product BG and sells it when the product BG is sold. The product seller 10 may sell the product BG to which the wireless tag X1 is already attached. The wireless tag X1 may be a card type or a sticker type. The wireless tag X1 may be a key chain type or a badge type. The wireless tag X1 is a non-contact tag using RFID technology, and is sometimes called an RFID tag.

As shown in FIG. 2, the wireless tag X1 tags the identification information for identifying the product BG (hereinafter referred to as the product ID) and the identification information for identifying the retailer who sells the product BG (hereinafter referred to as the company ID). Store as information. Although the details will be described later, the wireless tag X1 may store the product ID, and may be an embodiment in which the wireless tag X1 does not store the company ID. In this case, a Database (DB) server that stores the product ID and the company ID in association with each other is installed in, for example, a data center DC. Here, the product ID is information that identifies the product BG or the attribute of the product BG. When the product ID is the information for identifying the product BG, if the product BG is different, the wireless tag X1 stores a different product ID. On the other hand, when the product ID is information that identifies the attribute of the product BG, the wireless tag X1 stores the same product ID even if the product BG is different. For example, when the product BG is a commuting bag, the wireless tag X1 may store a different product ID for each commuting bag if the color of the commuting bag is different, or any commuting bag having a different color. May also store the same product ID. The product ID may be stored in the wireless tag X1 before the product BG is sold, or may be stored in the wireless tag X1 when the product BG is sold. As described above, since the product BG is accompanied by the wireless tag X1 that stores the product ID and the company ID, the first wireless reader 310 and the second wireless reader 310 and the second wireless reader 310 can be used by using the first wireless reader 310 and the second wireless reader 320. Each of the wireless readers 320 can read the product ID and the company ID from the wireless tag X1.

The counter terminal 100 transmits the product ID stored in the wireless tag X1 to the customer management server 200 based on the operation of the product seller 10. For example, the counter terminal 100 writes the product ID in the wireless tag X1 based on the operation when the product seller 10 sells the product BG. The counter terminal 100 transmits the written product ID to the customer management server 200. Then, the product seller 10 attaches the wireless tag X1 on which the product ID is written to the product BG. On the other hand, when the wireless tag X1 is already attached to the product BG, the counter terminal 100 reads the product ID stored in the wireless tag X1. The counter terminal 100 transmits the read product ID to the customer management server 200.

Although the details will be described later, when the customer management server 200 receives the product ID transmitted from the counter terminal 100, the customer management server 200 associates various information with the product ID and stores it as customer information. The information stored in association with the product ID includes, for example, information representing the name of the customer 20 (hereinafter referred to as the customer name) and information representing the contact information (hereinafter referred to as the contact information). Further, as such information, information indicating the name of the product BG purchased by the customer 20 or the name of the attribute of the product BG (hereinafter referred to as the product name) and information indicating the sale date of the product BG (hereinafter referred to as the sale date). .) And so on.

As shown in FIG. 1, when the customer 20 carries the product BG and the customer terminal 500 and passes through the ticket gate of Y station on another day after the day when the customer 20 purchases the product BG, the first wireless reader 310 Reads the tag information stored in the wireless tag X1 of the product BG. When the first wireless reader 310 reads the tag information, it transmits the read information to the mobile management server 400. In addition to the tag information, the read information includes position information indicating the installation location of the first wireless reader 310 and the read date and time. As a result, the mobile management server 400 stores the read information transmitted from the first wireless reader 310.

When the customer 20 passes through the ticket gate of K station using the train operated by the railway operator, the second radio reader 320 reads the tag information stored in the radio tag X1 of the product BG. When the second wireless reader 320 reads the tag information, the second wireless reader 320 transmits the read information to the mobile management server 400. In addition to the tag information, the read information includes the installation location of the second wireless reader 320 and the read date and time. As a result, the mobile management server 400 stores the read information transmitted from the second wireless reader 320. Therefore, by analyzing the two reading information stored in the movement management server 400, the movement route of the product BG can be specified. For example, by analyzing the time difference between the two installation locations and the two reading dates, it is possible to identify which railway operator's train was used even if different railway operators' trains could be used to move between the two stations. be able to. When the customer 20 finishes the business near the K station and returns to the Y station, the movement management server 400 stores the read information in the reverse order of the above-described order.

The movement management server 400 aggregates a plurality of read information periodically or irregularly, and transmits the aggregated read information to the customer management server 200 as the movement information of the product BG. The movement information is information including at least one of the product ID, the location information, and the reading date and time. The transmission time may be determined based on a contract between the retail operator and the railway operator (for example, an information sales contract). Although the details will be described later, since the read information stored in the mobile management server 400 includes the company ID, the mobile management server 400 identifies the destination of the retailer from the company ID. The movement management server 400 transmits the movement information to the customer management server 200 managed by the retailer of the specified destination.

When the customer management server 200 receives the movement information, the customer information stored in the customer management server 200 and the movement information are associated and analyzed, and the usage status of the product BG is specified. For example, if the product BG is used frequently, the customer management server 200 determines that the product BG is a favorite for the customer 20, and generates guidance information for the customer 20 who uses the product BG. For example, the customer management server 200 generates predetermined guidance information regarding the sale of related products related to the product BG. When the customer management server 200 generates the guidance information, the customer management server 200 identifies the contact information of the customer 20 from the product ID of the product BG, and transmits the guidance information to the customer terminal 500 of the specified contact information. This guidance information reaches a mobile base station (not shown) connected to the communication network NW. The mobile base station transmits the guidance information to the customer terminal 500 by wide area wireless communication. As a result, the customer terminal 500 receives and displays the guidance information. That is, the usage status of the product BG specified by the customer management server 200 leads to the sales promotion of the retailer. Although a smartphone is shown as an example of the customer terminal 500 in FIG. 1, it may be a personal computer (PC) or a tablet terminal.

Next, the hardware configuration of the customer management server 200 will be described with reference to FIG.

FIG. 3 is an example of the hardware configuration of the customer management server 200. The counter terminal 100, the first wireless reader 310, the second wireless reader 320, the mobile management server 400, and the customer terminal 500 described above have basically the same hardware configuration as the customer management server 200. Omit. As shown in FIG. 3, the customer management server 200 includes at least a Central Processing Unit (CPU) 200A as a hardware processor, a Random Access Memory (RAM) 200B, a Read Only Memory (ROM) 200C, and a network I / F (interface). Includes 200D. The customer management server 200 may include at least one of a Hard Disk Drive (HDD) 200E, an input I / F200F, an output I / F200G, an input / output I / F200H, and a drive device 200I, if necessary. The CPU 200A to the drive device 200I are connected to each other by the internal bus 200J. That is, the customer management server 200 can be realized by a computer. A Micro Processing Unit (MPU) may be used as a hardware processor instead of the CPU 200A.

An input device 710 is connected to the input I / F 200F. Examples of the input device 710 include a keyboard and a mouse. A display device 720 is connected to the output I / F 200G. The display device 720 includes, for example, a liquid crystal display. A semiconductor memory 730 is connected to the input / output I / F 200H. Examples of the semiconductor memory 730 include a Universal Serial Bus (USB) memory and a flash memory. The input / output I / F 200H reads programs and data stored in the semiconductor memory 730. The input I / F 200F and the input / output I / F 200H include, for example, a USB port. The output I / F 200G includes, for example, a display port.

A portable recording medium 740 is inserted into the drive device 200I. Examples of the portable recording medium 740 include removable discs such as Compact Disc (CD) -ROM and Digital Versatile Disc (DVD). The drive device 200I reads programs and data recorded on the portable recording medium 740. The network I / F200D includes, for example, a communication circuit and a LAN port. The network I / F200D is connected to the above-mentioned communication network NW.

In the RAM 200B described above, the program stored in the ROM 200C or the HDD 200E is temporarily stored by the CPU 200A. The program recorded on the portable recording medium 740 is temporarily stored in the RAM 200B by the CPU 200A. When the CPU 200A executes the stored program, the CPU 200A realizes various functions described later and also executes various processes described later. The program may be adapted to the processing sequence diagram described later.

FIG. 4 is an example of a block diagram of the counter terminal 100, the customer management server 200, the first wireless reader 310, the second wireless reader 320, and the mobile management server 400. FIG. 5A is an example of the customer information DB 211. FIG. 5B is an example of the movement information DB 410.

First, the counter terminal 100 will be described. The counter terminal 100 includes an input device 110, a display device 120, a control device 130, and a writing device 140. In particular, the control device 130 includes a communication unit 131 and a control unit 132. The input device 110, the display device 120, the writing device 140, and the communication unit 131 are connected to the control unit 132. The input device 110 can be realized by, for example, a keyboard or the like. The display device 120 can be realized by, for example, a liquid crystal display. The communication unit 131 of the control device 130 can be realized by a communication circuit, and the control unit 132 can be realized by the CPU 200A and the RAM 200B described above. The writing device 140 can be realized by, for example, an RFID writer, but it may also be realized by an RFID reader / writer.

The control unit 132 acquires the customer name, product name, and sales date input by the input device 110. For example, when the customer 20 corresponds to a member who can use the service for members provided by the retailer, the product seller 10 is asked to present the membership card carried by the customer 20 before selling the product BG. The customer name can be input to the input device 110. Further, the product seller 10 can input the product name and the sale date of the product BG into the input device 110 before, when, or after selling the product BG to the customer 20.

Further, when the product BG is accompanied by the wireless tag X1, the product seller 10 writes the wireless tag X1 attached to the product BG before or when the product BG is sold to the customer 20. Get closer to 140. When the distance between the wireless tag X1 and the writing device 140 approaches within a predetermined short distance in which communication is possible, the writing device 140 reads the product ID from the wireless tag X1. Then, the control unit 132 acquires the product ID stored in the wireless tag X1 from the wireless tag X1 via the writing device 140.

On the other hand, when the product BG is not accompanied by the wireless tag X1, the product seller 10 uses the writing device 140 to write the product ID and the company ID on the wireless tag X1 which does not yet store the information. When the writing device 140 writes the product ID and the company ID in the wireless tag X1, the product seller 10 attaches or attaches the wireless tag X1 in which the product ID and the company ID are written to the product BG. When the wireless tag X1 is a card type, the wireless tag X1 may be put in the product BG or its packaging box. When writing the product ID and the company ID in the wireless tag X1, the writing device 140 may store the company ID in advance, or the control unit 132 or a storage unit (not shown) stores the company ID in advance. May be good. On the other hand, regarding the product ID, the control unit 132 may generate the product ID, or the product seller 10 may input the product ID from the input device 110. In this case, the control unit 132 holds the generated or input product ID.

In this way, the control unit 132 acquires the customer name, the product name, and the sales date. In addition, the control unit 132 acquires or holds the product ID. When the control unit 132 acquires the customer name, product name, sales date, and product ID, the control unit 132 transmits the product to the communication unit 131. The same applies to the case where the control unit 132 holds the product ID. Upon receiving the customer name, product name, sales date, and product ID, the communication unit 131 transmits the received customer name, product name, sales date, and product ID to the customer management server 200. The control unit 132 and the communication unit 131 execute various processes other than the above processes, and the details of the processes will be described later.

Next, the customer management server 200 will be described. The customer management server 200 includes a storage unit 210, a communication unit 220, and a processing unit 230. In particular, the storage unit 210 includes the customer information DB 211. The processing unit 230 includes a receiving unit 231, a specific unit 232, and a transmitting unit 233. The storage unit 210 can be realized by the HDD 200E described above. The communication unit 220 can be realized by the network I / F200D described above. The processing unit 230 can be realized by the CPU 200A and the RAM 200B described above.

The customer information DB 211 stores customer information. More specifically, as shown in FIG. 5A, the customer information DB 211 manages the customer name, the product name, and the like by the customer management table T1. The customer management table T1 includes a customer name field, a contact field, a product name field, a product ID field, a sales date field, a location information field, and a reading date / time field as components.

The name of the customer 20 and the contact information of the customer 20 are registered as customer information in the customer name field and the contact field. Information that identifies the customer 20 (hereinafter referred to as a customer ID) may be used instead of the customer name. The customer ID can be represented by letters, numbers, symbols and the like. The contact information may be an e-mail address or a telephone number. The contact may include the address of customer 20. For example, if the mobile phone number assigned to the mobile phone is registered as a contact, a short e-mail with a limited character string can be used as guidance information. The customer information is registered when the customer 20 joins the service for members provided by the retailer. The product name of the product BG is registered in the product name field. The product ID is registered in the product ID field. The sale date of the product BG is registered in the sale date field. The position information of the first radio reader 310 or the second radio reader 320 is registered in the position information field. The reading date and time of the tag information is registered in the reading date and time field.

The communication unit 220 receives the customer name, product name, sales date, and product ID transmitted from the counter terminal 100. When the communication unit 220 receives the customer name, product name, sales date, and product ID, the communication unit 220 transmits these to the reception unit 231 of the processing unit 230. When the receiving unit 231 receives the customer name, the product name, and the sales date, the specifying unit 232 specifies the same customer name as the customer name received by the receiving unit 231 from the customer information DB 211, and the product is entered in the product name field of the specified customer name. Register the name and register the sale date in the sale date field of the specified customer name. Further, when the specific unit 232 receives the product ID within a certain period of time after registering the product name, the specific unit 232 registers the product ID in the product ID field in association with the registered product name. In addition, the specific unit 232 executes various processes such as permitting access from the counter terminal 100 and refusing to receive read information from the first wireless reader 310 and the second wireless reader 320. Will be described later.

Next, the first radio reader 310 and the second radio reader 320 will be described. The first wireless reader 310 includes a first reading unit 311 and a first communication unit 312. The second radio reader 320 includes a second reading unit 321 and a second communication unit 322. The first communication unit 312 and the second communication unit 322 are connected to the communication network NW.

When the wireless tag X1 attached to the product BG approaches the first reading unit 311, the first reading unit 311 reads the tag information from the wireless tag X1 without contacting the wireless tag X1. When the first reading unit 311 reads the tag information, the first communication unit 312 acquires the tag information read by the first reading unit 311. When the first communication unit 312 acquires the tag information, the first communication unit 312 transmits the read information including the acquired tag information, the position information of the first wireless reader 310, and the reading date and time of the tag information to the movement management server 400. Similarly, when the wireless tag X1 attached to the product BG approaches the second reading unit 321, the second reading unit 321 reads the tag information from the wireless tag X1 in a state where it is not in contact with the wireless tag X1. When the second reading unit 321 reads the tag information, the second communication unit 322 acquires the tag information read by the second reading unit 321. When the second communication unit 322 acquires the tag information, the second communication unit 322 transmits the acquired tag information, the position information of the second wireless reader 320, and the reading information including the reading date and time of the tag information to the movement management server 400.

Next, the movement management server 400 will be described. The movement management server 400 includes a movement information DB 410, a communication unit 420, and a management unit 430. The movement information DB 410 can be realized by the above-mentioned HDD 200E. The communication unit 420 can be realized by the network I / F200D described above. The management unit 430 can be realized by the CPU 200A and the RAM 200B described above.

The movement information DB 410 stores the read information. By accumulating a plurality of read information, it becomes the movement information that can specify the movement route of the product BG. As shown in FIG. 5B, the movement information DB 410 manages the reading information by the movement management table T2. The movement management table T2 includes a product ID field, a company ID field, a location information field, and a reading date / time field as components.

The product ID included in the read information is registered in the product ID field. The company ID included in the read information is registered in the company ID field. In the position information field, the position information of the first radio reader 310 or the position information of the second radio reader 320 included in the read information is registered. The reading date and time included in the reading information is registered in the reading date and time field.

The communication unit 420 receives the read information transmitted from the first wireless reader 310. Further, the communication unit 420 receives the read information transmitted from the second wireless reader 320. When the communication unit 420 receives the read information, the communication unit 420 transmits the received read information to the management unit 430. When the management unit 430 receives the read information, the management unit 430 registers the read information in the movement information DB 410 every time the received read information is received. In addition, the management unit 430 executes various processes such as denying access from the counter terminal 100 and permitting reception of read information transmitted from each of the first wireless reader 310 and the second wireless reader 320. , The details of the processing will be described later.

Next, the operation of the information processing system ST will be described.

FIG. 6 is an example of a first processing sequence diagram including a process of registering a product ID. 7 (a) to 7 (c) are examples of the customer management table T1. First, as shown in FIG. 6, the control unit 132 of the counter terminal 100 acquires the customer name (step S101). For example, the product seller 10 asks the customer 20 to present the membership card, and inputs the customer name written on the membership card to the input device 110. When the customer name is input to the input device 110, the control unit 132 acquires the input customer name. When the membership card is a magnetic stripe card on which the customer name is written and the counter terminal 100 includes a magnetic card reader, the control unit 132 may acquire the customer name read by the magnetic card reader. Further, the counter terminal 100 may acquire the customer name stored in the customer terminal 500.

When the control unit 132 acquires the customer name, the product seller 10 sells the product BG to the customer 20, and inputs the product name and the sale date of the sold product BG to the input device 110. When the product name and the sales date are input to the input device 110, the control unit 132 acquires the input product name and the sales date (step S102), and the communication unit 131 manages the customer name, the product name, and the sales date. It is transmitted to the server 200 (step S103).

When the process of step S103 is completed, the communication unit 220 of the customer management server 200 receives the customer name, the product name, and the sales date transmitted from the counter terminal 100. When the communication unit 220 receives the customer name, the product name, and the sales date, the specific unit 232 identifies the customer name stored in the customer information DB 211 based on the customer name received by the communication unit 220, and sets the product in the specified customer name. Register the name and the sale date in association with each other (step S201).

Therefore, as shown in FIG. 7A, when the customer name and contact information are already registered in the customer management table T1 and the product name and sales date are not registered, the specific unit 232 receives the customer. The same customer name as the name is specified from the customer management table T1, and as shown in FIG. 7B, the received product name and the sales date are registered in association with the specified customer name. In this embodiment, the specific unit 232 has the customer name "Taro Yamada", the product name "commuting bag (handbag type)" (in Fig. 7 (b), "(handbag type)" is omitted) and the sales date "June 2018". "4 days" is associated and registered. In addition, the specific unit 232 registers the customer name "Taro Yamada" with the product name "men's shoes" and the sales date "June 4, 2018" in association with each other.

When the specific unit 232 finishes registering the product name and the sale date, the control unit 132 of the counter terminal 100 acquires the product ID (step S104). More specifically, the control unit 132 acquires the product ID via the writing device 140. The control unit 132 may hold the product ID generated by itself. When the control unit 132 acquires or holds the product ID, the communication unit 131 transmits the product ID together with the already acquired product name to the customer management server 200 (step S105). In particular, when the control unit 132 acquires a plurality of product names, the communication unit 131 transmits the product ID together with the product name selected by the customer 20 as the attachment target of the wireless tag X1. That is, when the customer 20 desires to attach the wireless tag X1 to the product BG, the product seller 10 attaches the wireless tag X1 to the product BG selected as the attachment target. In this case, the product seller 10 inputs the product name of the product BG selected by the customer 20 into the input device 110, and the control unit 132 transmits the selected product name to the communication unit 131.

When the process of step S105 is completed, the communication unit 220 of the customer management server 200 receives the product name and the product ID transmitted from the counter terminal 100. When the communication unit 220 receives the product name and the product ID, the specific unit 232 registers the product ID received by the communication unit 220 (step S202). More specifically, the specific unit 232 identifies the product name registered within a certain period of time (for example, about several minutes) from the customer information DB 211 based on the product name received by the communication unit 220, and assigns the product ID to the specified product name. Are associated and registered.

Therefore, as shown in FIG. 7 (b), when the product name is already registered in the customer management table T1 and the product ID is not registered, the specific unit 232 is as shown in FIG. 7 (c). , The received product ID is associated with the same product name as the received product name and registered. In the present embodiment, the specific unit 232 registers the product ID "A001" in association with the product name "commuting bag (handbag type)" (in FIG. 7C, "(handbag type)" is omitted). In addition, the specific unit 232 registers the product name "men's shoes" in association with the product ID "A002".

FIG. 8 is an example of a second processing sequence diagram including a process of transmitting guidance information. 9 (a) to 9 (e) are examples of the movement management table T2. FIG. 10 is an example of a correspondence table. 11 (a) and 11 (b) are examples of the customer management table T1. 12 (a) to 12 (d) are examples of the customer terminal 500.

First, as shown in FIG. 8, in the first wireless reader 310, the first reading unit 311 reads the tag information (step S301). For example, when the customer 20 carries the product BG and the customer terminal 500 on commuting after purchasing the product BG and passes through the ticket gate of Y station, the first reading unit 311 reads the tag information stored in the wireless tag X1 of the product BG. read. The tag information stores the product ID and the company ID. In addition, the customer 20 purchases another product identified by the product ID "A002" (product name "men's shoes") together with the product BG, but does not use it together with the product BG on this day. .. Therefore, the first reading unit 311 does not read the tag information stored in the wireless tag of another product. When the process of step S301 is completed, the first communication unit 312 then transmits the read information to the movement management server 400 (step S302). In addition to the tag information, the read information includes the position information of the first wireless reader 310 and the read date and time.

When the process of step S302 is completed, in the mobile management server 400, the management unit 430 receives the read information via the communication unit 420 (step S501). When the management unit 430 receives the read information, the management unit 430 registers the read information in the movement information DB 410. Therefore, as shown in FIG. 9A, when the product ID, the company ID, the location information, and the reading date / time are not registered in the movement management table T2, the management unit 430 shows in FIG. 9B. As described above, the product ID, company ID, location information, and reading date and time included in the reading information are registered.

After that, in the second wireless reader 320, the second reading unit 321 reads the tag information (step S401). For example, when the customer 20 finishes using the train of the railway operator and passes through the ticket gate of K station, the second reading unit 321 reads the tag information stored in the wireless tag X1 of the product BG. When the process of step S401 is completed, the second communication unit 322 then transmits the read information to the movement management server 400 (step S402). In addition to the tag information, the read information includes the position information of the second wireless reader 320 and the read date and time.

When the process of step S402 is completed, in the mobile management server 400, the management unit 430 receives the read information via the communication unit 420 (step S502). When the management unit 430 receives the read information, the management unit 430 registers the read information in the movement information DB 410. Therefore, as shown in FIG. 9B, when the product ID, the company ID, the location information, and the reading date / time are registered in the movement management table T2, the management unit 430 shows in FIG. 9C. As described above, following these information, the product ID, company ID, location information, and reading date and time included in the reading information are registered.

After that, for example, when the customer 20 finishes the work at the workplace and leaves the office, the customer 20 passes through the ticket gate of the K station, and the second reading unit 321 reads the tag information stored in the wireless tag X1 of the product BG. read. As a result, as shown in FIG. 9D, the management unit 430 registers the product ID, the company ID, the location information, and the reading date and time included in the reading information, following the information already registered. Then, when the customer 20 finishes using the train of the railway operator and passes through the ticket gate of Y station, the first reading unit 311 reads the tag information stored in the wireless tag X1 of the product BG. As a result, as shown in FIG. 9E, the management unit 430 registers the product ID, the company ID, the location information, and the reading date and time included in the reading information, following the information already registered.

Here, as shown in FIG. 8, the management unit 430 specifies the destination (step S503). More specifically, the management unit 430 identifies a destination when it detects a predetermined transmission time for transmitting movement information that aggregates a plurality of read information. For example, when the management unit 430 detects a predetermined transmission time, it extracts reading information including a specific combination of the product ID and the company ID from the movement information DB 410. Then, the management unit 430 identifies the destination based on the company ID of the extracted read information and a predetermined correspondence table. Here, as shown in FIG. 10, the correspondence table associates the company ID, the company name, and the destination. The company name and address according to the company ID can be specified from the correspondence table. The destination may be an e-mail address, a telephone number or a facsimile number, or an Internet Protocol (IP) address. Such a correspondence table may be stored in the movement information DB 410, or may be stored in a storage device other than the movement information DB 410.

When the management unit 430 specifies the destination, the management unit 430 transmits the movement information to the customer management server 200 via the communication unit 420 (step S504). More specifically, the management unit 430 uses the specified destination to transmit the movement information to the customer management server 200 associated with the destination. The movement information is information that aggregates the product ID, the location information, and the reading date and time from the reading information extracted by the management unit 430. With this information, the movement route of the product ID can be specified. The aggregation target may be any one or two of the product ID, the location information, and the reading date and time, or may be all.

When the management unit 430 transmits the movement information, the customer management server 200 receives the movement information by the receiving unit 231 via the communication unit 220 (step S601). When the receiving unit 231 receives the movement information, the specific unit 232 registers the position information and the reading date / time, which are a part of the movement information, in the customer information DB 211. More specifically, the identification unit 232 identifies the same product ID as the received product ID from the customer information DB 211 based on the product ID of the movement information received by the reception unit 231, and associates the specified product ID with the location information and the reading. Register the date and time.

Therefore, as shown in FIG. 11A, when the product ID is registered in the customer management table T1 and the location information and the reading date / time are not registered, the specific unit 232 is shown in FIG. 11B. As shown in, the location information and the reading date and time are registered in association with the registered product ID. In the present embodiment, the specific unit 232 registers the location information "Y station ticket gate" and the reading date and time "April 3, 2019 8:00" in the position information field and the reading date and time field in association with the product ID "A001". are doing.

When the specific unit 232 finishes registering the position information and the reading date / time, the specific unit 232 specifies the usage status of the product BG (step S602). More specifically, the identification unit 232 accesses the customer information DB 211 and specifies the usage status of the product BG based on at least one of the number of times the product ID is received, the location information, and the reading date and time.

For example, the specific unit 232 extracts the product ID corresponding to the same product BG, analyzes the number of times the product ID is received, and when it detects that the number of times the product ID is received is equal to or greater than the predetermined number of times, the number of times the product BG is used or Judge that the frequency of use is high. Thereby, it is possible to identify that the product BG is a favorite for the customer 20. Further, when the specific unit 232 extracts the reading date and time and the sales date of the product BG corresponding to the reading date and time, analyzes the difference between the reading date and the sales date, and detects that the difference is equal to or more than a predetermined number of months. It is possible to determine that the product life of the product BG is approaching. In this case, the specific unit 232 may correct the product life by using the number of times the product BG is used according to the number of receptions.

In addition, the specific unit 232 extracts the position information and the reading date and time, and specifies the change of the station used by the customer 20 according to the comparison result between the newly received position information and the previously received position information. May be good. To give an example of processing, first, the specific unit 232 extracts from the position information corresponding to the latest reading date and time to the position information corresponding to a predetermined number of months ago. Next, the specific unit 232 groups the extracted position information for each station to generate a plurality of groups. When a plurality of groups are generated, the specific unit 232 arranges the generated groups in chronological order based on the reading date and time, and compares the size of the latest group with the size of the group other than the latest. For the size of the group, for example, the quantity of location information may be used. As a result of comparison, the specific unit 232 determines that the station used by the customer 20 has changed due to a move or transfer when it is determined that the size of the latest group is larger than the size of the group other than the latest group.

Further, when the customer 20 submits a theft report of the product BG to the product seller 10, the product seller 10 uses the counter terminal 100 to distinguish the product ID of the product BG from the attribute of the product BG. (For example, receipt of theft report) is associated with. By associating such another attribute with the product ID, the specific unit 232 can extract the number of times the product ID is received, the position information, and the reading date and time based on the other attribute. Then, the specific unit 232 can identify the illegal usage status of the product BG based on the extracted information. That is, the specific unit 232 can determine the unauthorized use of the product BG based on the extracted information. For example, if the criminal who stole the product BG passes near the first radio reader 310 and the second radio reader 320, the movement route of the product BG can be specified. In this case, the specific unit 232 may transmit the product ID, location information, and reading date and time of the product BG to a computer system managed by an investigative agency such as the police as information on the product BG. The specifying unit 232 may specify the usage status of the product BG based on all of the number of times the product ID is received, the location information, and the reading date and time. As a result, the characteristic accuracy of the usage status of the product BG is improved.

When the specific unit 232 specifies the usage status of the product BG in the process of step S602, the transmission unit 233 transmits the guidance information to the customer terminal 500 via the communication unit 220 (step S603). More specifically, the transmission unit 233 transmits the guidance information to the contact person associated with the product ID stored in the customer information DB 211 based on the usage status specified by the specific unit 232. Although the details will be described later, the content of the guidance information differs depending on the usage status specified by the specific unit 232.

When the transmission unit 233 transmits the guidance information, the customer terminal 500 receives the guidance information (step S701). When the customer terminal 500 receives the guidance information, the customer terminal 500 displays the guidance information (step S702). As a result, as shown in FIGS. 12 (a) to 12 (d), the customer 20 can confirm various guidance screens. In particular, since the content of the guidance information differs depending on the usage status specified by the specific unit 232, various guidance screens according to the usage status of the product BG are displayed on the customer terminal 500.

For example, when the specific unit 232 determines that the number of times the product BG is used is high, as shown in FIG. 12A, a guide including information on the sale of a similar product similar to the product BG recommended to the customer 20. The screen is displayed. When the specific unit 232 determines that the product life of the product BG is approaching, as shown in FIG. 12B, a guidance screen including information on the sale of a new product for the used product and information on the service for the product BG is displayed. Will be done. In addition, this information may be either one. Further, the similar product or the new product is an example of the related product related to the product BG, and may be a product other than the similar product or the new product as long as it is related to the product BG.

When the specific unit 232 determines that the station used by the customer 20 has changed, the information of the retailer's store opened near the changed station is included as shown in FIG. 12 (c). The guidance screen is displayed. When the specific unit 232 determines the unauthorized use of the product BG. As shown in FIG. 12D, a guidance screen including the fact that the information regarding the product BG used by the customer 20 has been provided to the police is displayed.

As described above, the customer management server 200 according to the present embodiment includes the storage unit 210 and the processing unit 230. In particular, the storage unit 210 includes the customer information DB 211, and the processing unit 230 includes a receiving unit 231, a specific unit 232, and a transmitting unit 233. The customer information DB 211 stores the product ID of the product BG with the wireless tag X1 in association with the contact information of the customer 20. The receiving unit 231 indirectly receives at least one of the product ID read by the first wireless reader 310 from the first wireless reader 310, the position information of the first wireless reader 310, and the reading time. Further, the receiving unit 231 indirectly receives at least one of the product ID read by the second wireless reader 320 from the second wireless reader 320, the position information of the second wireless reader 320, and the reading time. The identification unit 232 specifies the usage status of the product BG based on the movement information including at least one of the received number of times, the position information, and the reading time of the product ID received by the receiving unit 231. The transmission unit 233 transmits predetermined guidance information to the contact information of the customer 20 associated with the product ID based on the usage status specified by the specific unit 232. As a result, the retailer can transmit information based on the usage status of the product BG.

Although the preferred embodiment of the present invention has been described in detail above, it is not limited to the specific embodiment of the present invention, and various modifications are made within the scope of the gist of the present invention described in the claims.・ Can be changed

The following additional notes will be further disclosed with respect to the above description.
(Appendix 1) From the tag reading device, at least one of the identification information of the tagged product read by the reading device, the position information of the reading device, and the time when the tag is read is received, and the received identification information The usage status of the product is specified based on at least one information of the number of receptions, the position information, and the time when the tag is read, and is associated with the identification information of the product stored in the storage unit based on the specified usage status. An information processing program characterized in that a computer executes a process of transmitting predetermined information to the contact information of a person who has been identified.
(Appendix 2) When the number of times the identification information corresponding to the same product is received is a predetermined number of times or more, the predetermined information is transmitted to the contact of the person, and the computer is made to execute the process. The information processing program according to Appendix 1.
(Appendix 3) Information including store information extracted based on the newly received location information is transmitted according to the comparison result between the newly received location information and the previously received location information. The information processing program according to Appendix 1 or 2, wherein the processing is executed by a computer.
(Appendix 4) A process of transmitting information about the product to a plurality of contacts including the person associated with the identification information based on the attribute associated with the identification information read by the reading device is sent to the computer. The information processing program according to any one of Appendix 1 to 3, wherein the information processing program is to be executed.
(Appendix 5) The reading devices are installed at different locations, and all of the identification information, the position information, and the time are indirectly received from the reading device, and the number of times the identification information is received is described. The information processing program according to any one of Supplementary Provisions 1 to 4, wherein a computer executes a process for specifying the usage status based on the position information and all the information at the time.
(Appendix 6) The reading device is installed at each entrance / exit when using the moving means, and all of the identification information, the position information, and the time are indirectly received from the reading device, and the received identification information is received. The information processing program according to any one of Supplementary note 1 to 4, wherein a computer executes a process for specifying the usage status based on the number of times of reception, the position information, and all the information at the time.
(Appendix 7) The person is a purchaser of the product, and the predetermined information includes at least one of information regarding sales of related products related to the product and information regarding services for the product. The information processing program according to any one of Supplementary note 1 to 6.
(Appendix 8) From the tag reading device, at least one of the identification information of the tagged product read by the reading device, the position information of the reading device, and the time when the tag is read is received, and the received identification information The usage status of the product is specified based on at least one information of the number of receptions, the position information, and the time when the tag is read, and is associated with the identification information of the product stored in the storage unit based on the specified usage status. An information processing method characterized in that a computer executes a process of transmitting predetermined information to a contact person of a person.
(Appendix 9) A storage unit that stores the identification information of the tagged product and the contact information of a person in association with each other, the identification information of the product read by the reading device from the tag reading device, and the position of the reading device. The usage status of the product is specified and specified based on at least one of the times when the information and the tag are read, the number of times the identification information is received, the position information and the time when the tag is read. An information processing device including a processing unit that executes a process of transmitting predetermined information to a contact of the person based on the usage status.
(Appendix 10) The processing unit is characterized in that, when the number of times the identification information corresponding to the same product is received is equal to or greater than a predetermined number of times, the predetermined information is transmitted to the contact information of the person. The information processing device according to Appendix 9.
(Appendix 11) The processing unit includes store information extracted based on the newly received position information according to the comparison result between the newly received position information and the previously received position information. The information processing apparatus according to Appendix 9 or 10, wherein information is transmitted.
(Appendix 12) The processing unit transmits information about the product to a plurality of contacts including the person associated with the identification information based on the attribute associated with the identification information read by the reading device. The information processing device according to any one of Supplementary note 9 to 11, wherein the information processing device is characterized by the above.
(Appendix 13) The reading devices are installed at different locations, and the processing unit indirectly receives all of the identification information, the position information, and the time from the reading device, and the received identification information. The information processing apparatus according to any one of Supplementary note 9 to 12, wherein the usage status is specified based on the number of times of reception, the position information, and all the information at the time.
(Appendix 14) The reading device is installed at each entrance / exit when using the moving means, and the processing unit indirectly receives all of the identification information, the position information, and the time from the reading device. The information processing apparatus according to any one of Supplementary note 9 to 12, wherein the usage status is specified based on the number of times the identification information is received, the position information, and all the information at the time.
(Appendix 15) The person is a purchaser of the product, and the predetermined information includes at least one of information regarding sales of related products related to the product and information regarding services for the product. The information processing apparatus according to any one of Supplementary note 9 to 14.

ST Information Processing System 100 Counter Terminal 200 Customer Management Server 210 Storage Unit 211 Customer Information DB
220 Communication unit 230 Processing unit 231 Reception unit 232 Specific unit 233 Transmission unit 310 1st wireless reader 320 2nd wireless reader 400 Mobility management server 410 Mobility information DB
420 Communication Department 430 Management Department 500 Customer Terminal

Claims (9)

From the tag reading device, at least one of the identification information of the tagged product read by the reading device, the position information of the reading device, and the time when the tag is read is received.
The usage status of the product is specified based on at least one of the received number of times the identification information is received, the location information, and the time when the tag is read.
Based on the specified usage status, predetermined information is transmitted to the contact information of the person associated with the identification information of the product stored in the storage unit.
An information processing program characterized by having a computer execute processing. When the number of times the identification information corresponding to the same product is received is equal to or greater than the predetermined number of times, the predetermined information is transmitted to the contact information of the person.
The information processing program according to claim 1, wherein the processing is executed by a computer. Information including store information extracted based on the newly received location information is transmitted according to the comparison result between the newly received location information and the previously received location information.
The information processing program according to claim 1 or 2, wherein the processing is executed by a computer. Based on the attribute associated with the identification information read by the reading device, information about the product is transmitted to a plurality of contacts including the person associated with the identification information.
The information processing program according to any one of claims 1 to 3, wherein the processing is executed by a computer. The readers are installed in different places and
All of the identification information, the position information, and the time are indirectly received from the reading device.
The usage status is specified based on the number of times the identification information is received, the location information, and all the information at the time.
The information processing program according to any one of claims 1 to 4, wherein the processing is executed by a computer. The reading device is installed at each entrance / exit when using the means of transportation.
All of the identification information, the position information, and the time are indirectly received from the reading device.
The usage status is specified based on the number of times the identification information is received, the location information, and all the information at the time.
The information processing program according to any one of claims 1 to 4, wherein the processing is executed by a computer. The person is the purchaser of the product and
The predetermined information includes at least one of information regarding the sale of related products related to the product and information regarding services for the product.
The information processing program according to any one of claims 1 to 6, characterized in that. From the tag reading device, at least one of the identification information of the tagged product read by the reading device, the position information of the reading device, and the time when the tag is read is received.
The usage status of the product is specified based on at least one of the received number of times the identification information is received, the location information, and the time when the tag is read.
Based on the specified usage status, predetermined information is transmitted to the contact information of the person associated with the identification information of the product stored in the storage unit.
An information processing method characterized in that a computer executes processing. A storage unit that stores the identification information of the tagged product and the contact information of the person in association with each other.
From the tag reading device, at least one of the product identification information read by the reading device, the position information of the reading device, and the time when the tag is read is received, the number of times the identification information is received, and the position information. And a processing unit that specifies the usage status of the product based on at least one information of the time when the tag is read, and executes a process of transmitting predetermined information to the contact of the person based on the specified usage status. When,
An information processing device characterized by being equipped with.

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