JPWO2017002193A1 - Information processing apparatus, information processing method, and information processing program - Google Patents

Abstract

The purpose is to support efficient shipping work. The information processing apparatus receives the hold condition input by the seller and stores it in the storage means. The information processing device transmits shipping instruction information indicating that the ordered product is shipped, which is shipping instruction information indicating an instruction to the distribution base when the order content received from the orderer does not match the hold condition. To do. The information processing device is notification information indicating a notification to a seller who sells the ordered product without transmitting the shipping instruction information when the order content matches the hold condition, and the ordered product is shipped. Notification information indicating that confirmation of order details is required before being sent.

Description

  The present invention relates to a technical field of a system for shipping products from a distribution base where products sold by a plurality of sellers are stored in electronic commerce.

  2. Description of the Related Art Conventionally, there has been known a system in which products sold by a plurality of sellers are stored in a predetermined distribution base and ordered products are delivered from the distribution base. For example, Patent Literature 1 discloses a system that supports shipping work at a distribution base by transmitting shipping instruction information to a distribution base when payment of an order price or approval of payment is made after receiving the order information from a customer. Is disclosed.

JP 2002-265058 A

  According to the system described in Patent Document 1, since the merchandise is automatically shipped from the distribution base without the need for the seller to confirm the order details and to give the shipping instruction to the distribution base, the lead time is shortened. Can be made. However, if the product is shipped from the distribution base in the absence of an explicit shipping instruction from the seller for all orders, there is a risk of inconvenience for the seller.

  Assuming that the shipment of goods from the distribution base is suspended until the seller confirms the order contents for all orders, the lead time becomes longer. In addition, orders can be accepted even on holidays in electronic commerce. For this reason, the confirmation of the order contents by the seller is concentrated at the end of the holiday, so the processing load of the distribution system is concentrated at the end of the holiday.

  The present invention has been made in view of the above points, and an object thereof is to provide an information processing apparatus, an information processing method, and the like that can support efficient shipping work.

  In order to solve the above-mentioned problem, the invention described in claim 1 is a holding condition for deferring automatic shipment of goods at a distribution base where goods sold by each of a plurality of sellers are stored. A condition receiving means for receiving a hold condition input by a seller who sells the product, and a storage means for associating the received hold condition with seller identification information for identifying the seller who has input the hold condition Storage control means for storing the order, order receiving means for receiving the order content of the product from the orderer, and the received order content is the ordered product among the plurality of holding conditions stored in the storage means Shipping instruction information indicating an instruction to the logistics base when the hold condition associated with the order merchandise seller identification information that identifies the seller who sells Shipping instruction information transmitting means for transmitting shipping instruction information indicating shipping of the received product, and when the accepted order content matches the hold condition associated with the ordered product seller identification information, Notification information indicating notification to a seller who sells the ordered product without transmitting shipping instruction information, and confirmation of the order contents is required before the ordered product is shipped. Notification information transmitting means for transmitting the notification information shown.

  According to the present invention, if the order contents do not match the hold conditions input by the seller, the distribution base is instructed to ship. When the order contents match the hold condition, the seller is notified that the order contents need to be confirmed without instructing the shipping to the distribution base. In this case, the shipment of the product is suspended. Therefore, it is possible to hold the shipment of the product from the distribution base according to the intention of the seller while reducing the lead time. Therefore, efficient shipping work can be supported.

  According to a second aspect of the present invention, in the information processing apparatus according to the first aspect, when the accepted order content matches the hold condition associated with the ordered merchandise seller identification information, the distribution base It further includes shipping schedule information transmitting means for transmitting shipping schedule information indicating the notification to, and transmitting the shipping schedule information indicating the ordered product as a shipping scheduled product.

  According to the present invention, when the order content matches the hold condition, the commodity scheduled to be shipped is notified to the distribution base. Therefore, before the shipment is instructed, the worker at the distribution base can prepare the shipment of the ordered product.

  According to a third aspect of the present invention, in the information processing apparatus according to the second aspect, the shipping instruction information indicates that the ordered product is shipped immediately, and the shipping schedule information is a predetermined period as a shipping date. An instruction to ship the ordered product on a later date is indicated.

  According to this invention, when the order content does not match the hold condition, the distribution base is notified that the immediate product is shipped. In this case, the workers at the distribution base can ship the goods immediately. If the order content matches the hold condition, the distribution base is notified that the product will be shipped on the day after the predetermined period. In this case, shipment of the product is suspended for a predetermined period. Therefore, the seller can confirm the order contents during the predetermined period. In addition, the workers at the distribution base can prepare for shipment of goods, and can set the outlook for shipping operations that will occur in the future.

  A fourth aspect of the present invention is the information processing apparatus according to any one of the first to third aspects, wherein the condition accepting unit indicates the possibility that the product has been ordered for an illegal purpose. It accepts an input of the holding condition for determining.

  According to the present invention, the seller can set the shipment of the product to be suspended in order to determine the possibility that the product has been ordered for an illegal purpose.

  A fifth aspect of the present invention is the information processing apparatus according to any one of the first to fourth aspects, wherein the condition accepting unit suspends shipment when the order amount exceeds a predetermined amount. The holding condition indicating is received.

  According to this invention, in order to confirm the order contents when the order amount exceeds a predetermined amount, the seller can set the shipment of the product to be suspended.

  A sixth aspect of the present invention is the information processing apparatus according to any one of the first to fifth aspects, wherein the condition accepting unit suspends shipping when an order quantity exceeds a predetermined quantity. The holding condition indicating is received.

  According to this invention, in order to confirm the order contents when the order quantity exceeds a predetermined quantity, the seller can set to suspend shipment of the product.

  The invention according to claim 7 is the information processing apparatus according to any one of claims 1 to 6, wherein the condition accepting unit is configured such that the order content is a special request from the orderer to the seller. The holding condition indicating that the shipment is put on hold when it is included is received.

  According to this invention, in order for a seller to respond to the special request | requirement from an orderer, a seller can set so that shipment of goods may be suspended.

  The invention according to claim 8 is the information processing apparatus according to any one of claims 1 to 7, wherein shipping is performed when the received order content includes remarks input by the orderer. The holding condition indicating holding is received.

  According to the present invention, when a request from the orderer is input as a remark, the seller can set the product to be suspended from shipment.

  The invention according to claim 9 is the information processing apparatus according to any one of claims 1 to 8, wherein the condition receiving means stores the user who ordered the product in the blacklist storage means. The on-hold condition indicating that the shipment is to be put on hold when being on the black list is received.

  According to the present invention, when the orderer is on the black list, the seller can set the product shipment to be suspended in order to confirm the order contents.

  The invention according to claim 10 is an information processing method executed by a computer, and holds the automatic shipment of products at a distribution base where products sold by each of a plurality of sellers are stored. A condition receiving step for receiving a hold condition input by a seller who sells the product, and the received hold condition as seller identification information for identifying the seller who has input the hold condition. A storage control step for associating and storing in the storage means, an order receiving step for receiving the order content of the product from the orderer, and the received order content is an order among a plurality of holding conditions stored in the storage means If the hold condition associated with the order product seller identification information for identifying the seller who sells the product is not matched, A shipping instruction information transmitting step for transmitting shipping instruction information indicating that the ordered product is shipped, and the received order content is associated with the ordered product seller identification information. The notification information indicating notification to a seller who sells the ordered product without transmitting the shipping instruction information when the hold condition is met, and the ordered product is shipped. And a notification information transmission step of transmitting notification information indicating that confirmation of the order details is required before.

  The invention according to claim 11 is a holding condition for deferring automatic shipment of a product at a distribution base where a product sold by each of a plurality of sellers is stored, and sells the product. A condition receiving means for receiving a hold condition input by a seller, and a storage control means for storing the received hold condition in a storage means in association with seller identification information for identifying the seller who has input the hold condition Order receiving means for receiving the order contents of the product from the orderer, and the received order contents identify a seller who sells the ordered product among a plurality of holding conditions stored in the storage means If the hold condition associated with the order merchandise seller identification information is not met, it is shipping instruction information indicating an instruction to the physical distribution base, and the ordered product is output. Shipping instruction information transmitting means for transmitting shipping instruction information indicating that the order is received, and when the received order content matches the hold condition associated with the order merchandise seller identification information, the shipping instruction information is Notification information indicating notification to a seller who sells the ordered product without sending, and indicating that confirmation of the order content is required before the ordered product is shipped. It functions as a notification information transmitting means for transmitting.

  According to the present invention, if the order contents do not match the hold condition input by the seller, the distribution base is instructed to ship. When the order contents match the hold condition, the seller is notified that the order contents need to be confirmed without instructing the shipping to the distribution base. In this case, shipment is suspended. Therefore, it is possible to hold the shipment of the product from the distribution base according to the intention of the seller while reducing the lead time. Therefore, efficient shipping work can be supported.

It is a figure showing an example of outline composition of information processing system S concerning one embodiment. It is a block diagram which shows an example of schematic structure of the shipment decision server SS which concerns on one Embodiment. It is a figure which shows an example of the functional block of the system control part 4 of the shipment determination server SS which concerns on one Embodiment. It is a figure which shows an example of the content registered into a database. It is a sequence diagram which shows the operation example of the information processing system S which concerns on one Embodiment. It is a figure which shows an example of the shipping instruction | indication determination process of the shipping determination server SS concerning one Embodiment. It is a figure which shows an example of the content registered into shipping instruction DB31. It is a sequence diagram which shows the operation example of the information processing system S which concerns on one Embodiment. It is a figure which shows an example of the shipping instruction | indication determination process of the shipping determination server SS concerning one Embodiment.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The embodiment described below is an embodiment when the present invention is applied to an information processing system.

[1. First Embodiment]
[1-1. Overview of information processing system configuration and functions]
First, the configuration and functional overview of the information processing system S according to the present embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of a schematic configuration of an information processing system S according to the present embodiment.

  As shown in FIG. 1, the information processing system S includes a shipping determination server SS, an online shopping mall server MS, a distribution server DS, one or more distribution center terminals DT, a plurality of store terminals ST, And a user terminal UT. The shipping determination server SS, the online shopping mall server MS, the distribution server DS, the store terminal ST, and the user terminal UT are connected to the network NW. These devices can exchange data with each other via the network NW, for example, using TCP / IP as a communication protocol. The network NW is constructed by, for example, the Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station), a gateway, and the like. The distribution server DS and the distribution center terminal DT can communicate with each other via a network such as a LAN (Local Area Network).

  The online shopping mall server MS is a server device that executes various processes related to an online shopping mall where products can be purchased. In the online shopping mall, a plurality of store openings sell products. A user who uses the online shopping mall can purchase a desired product from a desired store. In response to a request from the store terminal ST or the user terminal UT, the online shopping mall server MS transmits, for example, a web page of the online shopping mall, or performs processing related to product search, ordering, and the like.

  The distribution server DS is a server device for managing, for example, products stored in the distribution center DC and managing delivery of products shipped from the distribution center DC. In the distribution center DC, for example, products sold by a plurality of stores are stored. The distribution center DC may be, for example, in one place, or in each predetermined area. For the sake of convenience, in the present embodiment, description will be made assuming that all commodities in all stores are shipped from the distribution center DC. However, for example, only some products may be shipped from the distribution center DC, and other products may be shipped from a store or the like.

  A distribution center terminal DT is installed in the distribution center DC. The distribution center terminal DT, for example, accesses the distribution server DS, and displays the inventory status of the product, information on the product to be shipped, the delivery status of the product, etc. on the display. Software such as a browser and an e-mail client is incorporated in the distribution center terminal DT. For example, a personal computer or the like may be used as the distribution center terminal DT.

  The shipping determination server SS is a server device that performs processing for determining shipping from the distribution center DC of products ordered in the online shopping mall. The shipping determination server SS is an example of an information processing apparatus according to the present invention. For example, the online shopping mall server MS and the shipping determination server SS may be configured integrally. For example, the online shopping mall server MS may have the function of the shipping determination server SS.

  The information processing system S assists the worker in shipping products ordered in the online shopping mall from the distribution center DC. For example, when the processing for payment of the order price is completed in the online shopping mall server MS, the shipping determination server SS may automatically transmit shipping instruction information to the logistics server DS. Thereby, the lead time can be shortened. The shipping instruction information is a notification to the distribution center DC and is information indicating an instruction for shipping the product. However, if the product is shipped from the distribution center in the absence of an explicit instruction from the store for all orders, there is a risk of inconvenience for the store. For example, purchase of goods for improper purposes cannot be prevented, or the store cannot respond to a special request from the user to the store. On the other hand, if the store holds the shipment of goods from the distribution center DC until the store confirms the order contents for all orders, the lead time becomes long. In the online shopping mall, orders can be received even on store holidays. For example, when there are many stores whose holidays are Saturdays, Sundays, and holidays, the order contents are confirmed by the stores on Monday or the day after the holidays. Therefore, the processing load of the information processing system S is concentrated after the holiday. For example, the processing load for the online shopping mall server MS to provide the order contents to the store terminal ST, the processing load for the shipping determination server SS to transmit the shipping instruction information, and the distribution server DS receive and display the shipping instruction information. Processing load and the like are concentrated. The worker of the distribution center DC performs the shipping operation according to the shipping instruction information displayed on the distribution center terminal DT. For this reason, shipping operations of goods by distribution center DC workers are also concentrated at the end of the holidays.

  Therefore, the shipping determination server SS enables setting of automatic shipping suspension conditions for each store. The automatic shipment hold condition is a condition for holding automatic shipment of goods in the distribution center DC. Details of the automatic shipment suspension condition will be described later. The shipping decision server SS performs a process of holding automatic shipping from the distribution center DC when the received order content matches the automatic shipping hold condition. Specifically, when the order contents do not match the automatic shipment hold condition, the shipment determination server SS immediately transmits the shipment instruction information to the distribution server DS. If the order content matches the automatic shipment hold condition, the shipment determination server SS sends the shipment hold notification information to the store terminal ST without sending the shipment instruction information. The shipping suspension notification information is information for notifying the store that the store needs to confirm the order contents before the product is shipped. In this case, after the store confirms the order details, when the store approves the shipment, the shipping determination server SS transmits the shipping instruction information to the distribution server DS. If the store does not approve the shipment, the shipment determination server SS does not transmit the shipment instruction information, so that the product is not shipped from the distribution center DC.

  In this way, automatic shipment of goods from the distribution center DC is suspended only when the automatic shipment suspension conditions set for each store are met. Therefore, it is possible to defer shipment of goods from the distribution center DC according to the store's intention while reducing the lead time. Specifically, when the user orders a product, if the order information does not match the automatic shipping conditions, the shipping instruction information is immediately transmitted from the shipping determination server SS. Thereby, the worker of the distribution center DC can perform immediate shipping work when there is an order from the user without waiting for confirmation of the order information by the employee of the store. Even on Saturdays and Sundays, there are cases where workers work in the distribution center DC. The number of workers on holidays may be less than the number of workers on weekdays. Since the shipping instruction information is transmitted immediately even on Saturdays and Sundays, a small number of workers can perform as much shipping work as possible between Saturdays and Sundays. Thereby, if Saturday and Sunday are holidays of the store, shipping work that would have been performed at the beginning of the week can be advanced. Therefore, the concentration of the shipping work at the beginning of the week is eliminated, and the worker can perform the shipping work in a distributed manner. Also, conventionally, after a store employee confirms the order information at the beginning of the week, shipping work at the distribution center DC is started. On the other hand, in the present embodiment, even if a product is ordered on Saturday and Sunday, the worker can perform an immediate shipping operation. Therefore, the lead time from when the user orders the product to when the product is delivered to the user can be shortened.

  The store terminal ST is a terminal device used by an employee of a store opening a store in an online shopping mall. The store terminal ST accesses server devices such as the online shopping mall server MS, the shipping determination server SS, and the distribution server DS based on operations from employees and the like. Thereby, store terminal ST receives and displays a web page from a server apparatus. In the store terminal ST, software such as a browser and an e-mail client is incorporated. By using the store terminal ST, the employee registers, for example, information on the product to be sold in the online shopping mall and confirms the order content of the product. As store terminal ST, a personal computer etc. may be used, for example.

  The user terminal UT is a terminal device of a user who purchases a product from the online shopping mall. The user terminal UT receives and displays a web page from the online shopping mall server MS by accessing the online shopping mall server MS based on an operation from the user. Software such as a browser and an email client is incorporated in the user terminal UT. As the user terminal UT, for example, a personal computer, a PDA (Personal Digital Assistant), a mobile information terminal such as a smartphone, a mobile phone, or the like may be used.

[1-2. Configuration of shipping decision server]
Next, the configuration of the shipping determination server SS will be described with reference to FIG. 2A. FIG. 2A is a block diagram illustrating an example of a schematic configuration of the shipping determination server SS according to the present embodiment. As illustrated in FIG. 2A, the shipping determination server SS includes a communication unit 1, a storage unit 2, an input / output interface 3, and a system control unit 4. The system control unit 4 and the input / output interface 3 are connected via a system bus 5.

  The communication unit 1 is connected to the network NW and controls a communication state with the store terminal ST, the user terminal UT, and the like.

  The storage unit 2 is an example of each of storage means and blacklist storage means in the present invention. The storage unit and the black list storage unit may be configured by the same device or may be configured by different devices. The storage unit 2 is configured by, for example, a hard disk drive. The storage unit 2 stores databases such as an automatic shipment hold condition DB 21, a black list DB 22, and a shipment hold order DB 23. “DB” is an abbreviation for database. The storage unit 2 further stores various data such as an HTML document, an XML (Extensible Markup Language) document, image data, text data, and an electronic document for displaying a web page. The storage unit 2 stores various set values, threshold values, reference values, specified values, constants, tables, and the like.

  The storage unit 2 stores various programs such as an operating system, a WWW (World Wide Web) server program, a DBMS (Database Management System), and a shipping management program. The shipping management program is an example of an information processing program in the present invention. The shipment management program is a program for executing various processes related to the determination of the shipment of goods. Note that the shipment management program or the like may be acquired from another server device or the like via the network NW, for example. Further, for example, the shipment management program or the like may be recorded on a recording medium such as an optical disk, a magnetic tape, or a memory card and read via a drive device. Further, the shipment management program or the like may be a program product.

  The input / output interface 3 performs interface processing between the communication unit 1 and the storage unit 2 and the system control unit 4.

  The system control unit 4 includes a CPU (Central Processing Unit) 41, a ROM (Read Only Memory) 42, a RAM (Random Access Memory) 43, and the like. The CPU 41 is an example of a processor. The present invention can also be applied to various processors different from the CPU. Each of the storage unit 2, the ROM 43, and the RAM 42 is an example of a memory. The present invention can also be applied to various memories different from the hard disk, ROM, and RAM.

  Note that the shipping determination server SS may be composed of a plurality of server devices. For example, a server device that determines the shipment of goods and a server device that manages a database may be connected to each other via a LAN or the like.

[1-3. Database configuration]
Next, the configuration of various DBs will be described with reference to FIG. FIG. 3 is a diagram illustrating an example of contents registered in the database.

  The online shopping mall server MS includes a control unit such as a CPU, a storage unit, a communication unit, and the like. The storage unit of the online shopping mall server MS stores a member DB 11, a product DB 12, an order DB 13, and the like.

  In the member DB 11, user information related to users registered as members in the information processing system S is registered in association with each user. In the member DB 11, user attributes such as user ID, password, nickname, name, date of birth, gender, postal code, address, telephone number, e-mail address, credit card information are registered in association with each user. The The credit card information is information on a credit card used for settlement of an order price for a product.

  In the product DB 12, product information regarding products sold in the online shopping mall is registered. Specifically, in the product DB 12, product attributes such as a store ID, a product ID, a category ID, a product name, and a price are registered as product information in association with each product sold by the store. The store ID indicates the store from which the product is sold. The store ID is an example of seller identification information according to the present invention. The product ID is product identification information for managing the products sold by the store. The category ID indicates a category to which the product belongs among a plurality of categories of the product.

  In the order DB 13, order information indicating the order contents of the product by the user is registered. Specifically, in the order DB 13, an order ID, an order date, a user ID, a store ID, a product ID, an order amount, an order amount, destination information, remarks, and the like are registered in association with each other as order information. The order ID is identification information for identifying an order. The order date and time indicates the date and time when the order was accepted by the online shopping mall server MS. The user ID indicates the user who ordered. The store ID indicates a store that sells the ordered product. The product ID indicates the ordered product. The order quantity indicates the number of items ordered. When a plurality of products having different product IDs are ordered in one order, the product ID and the order quantity are registered in the order information for each product. The order amount indicates the total amount of the ordered products. For example, the total price may be calculated by multiplying the price of the product by the order quantity. The order amount may or may not include a delivery fee. The destination information is information on the destination of the ordered product. The destination information includes, for example, the postal code, address, name, telephone number, etc. of the destination. The remark may be input by the user when placing an order. As a remark, for example, a special request for the store is input, or a message to the store is input.

  As described above, the storage unit 2 of the shipment determination server SS includes DBs such as the automatic shipment hold condition DB 21, the black list DB 22, and the shipment hold order DB 23.

  In the automatic shipment hold condition DB 21, automatic shipment hold condition information indicating the automatic shipment hold condition is registered. Specifically, a store ID, a black list flag, an order amount flag, an order amount flag, a remark flag, and the like are registered in the automatic shipment hold condition DB 21 for each store as automatic shipment hold condition information. The store ID indicates the store where the automatic shipment hold condition is input. The black list flag indicates whether automatic shipment is suspended when the user who ordered the product is on the black list. If the black list flag is set to TRUE, the shipment is put on hold. When the black list flag is set to FALSE, shipment is not suspended depending on the black list. The order amount flag indicates whether or not automatic shipment is suspended when the order amount exceeds a preset order amount upper limit value. If the order amount flag is set to TRUE, the shipment is suspended. If the order amount flag is set to FALSE, shipment is not suspended depending on the order amount. The order quantity flag indicates whether automatic shipment is suspended when the order quantity exceeds a preset order quantity upper limit value. If the order quantity flag is set to TRUE, the shipment is put on hold. If the order quantity flag is set to FALSE, shipment is not suspended depending on the order quantity. The remark flag indicates whether automatic shipment is suspended when the order information includes remarks input by the user. If the remark flag is set to TRUE, the shipment is put on hold. If the remark flag is set to FALSE, the shipment is not suspended depending on the remarks. Note that the automatic shipping suspension condition DB 21 may be configured so that only some of the black list flag, the order amount flag, the order amount flag, and the remarks flag are registered.

  In the black list DB 22, for example, a list of users registered by an administrator of the online shopping mall as a person who needs attention is registered as a black list. Specifically, the user ID of a user registered as a person who needs attention is registered in the black list DB 22. For example, a user who has had a specific problem in the past enough to be recognized as a person requiring attention in a transaction in an online shopping mall may be registered in the black list. The specific problem may be, for example, that the user repeatedly performed obvious fraud.

  In the shipment pending order DB 23, shipment pending order information relating to orders for which automatic shipping of products in the distribution center DC is suspended is registered. Specifically, in the shipment pending order DB 23, store ID, order information, reason for shipment suspension, and the like are registered in association with each other as shipment pending order information. The store ID indicates the seller of the product for which shipment is suspended. The order information indicates the content of an order for which the shipment of the product is suspended. The shipment hold reason indicates the reason why the shipment is put on hold. Reasons for shipment suspension include, for example, “Orderer is blacklisted”, “Order amount exceeds upper limit”, “Order amount exceeds upper limit”, “Remarks are entered” Etc. are set.

  The distribution server DS includes a control unit such as a CPU, a storage unit, a communication unit, and the like. The storage unit of the distribution server DS stores a shipping instruction DB 31 and the like. In the shipping instruction DB 31, shipping instruction information transmitted from the shipping determination server SS to the physical distribution server DS is registered. Specifically, in the shipping instruction DB 31, an order ID, a store ID, a product ID, an order amount, destination information, and the like are registered in association with each other as shipping instruction information. The order ID indicates the order in which the product is shipped. Store ID shows the store which sells the goods shipped. The product ID indicates the product to be shipped. The order quantity indicates the number of products to be shipped. The destination information indicates the destination of the product to be shipped.

[1-4. Overview of system control functions]
Next, the functional outline of the system control unit 4 will be described with reference to FIG. 2B. FIG. 2B is a diagram illustrating an example of functional blocks of the system control unit 4 of the shipping determination server SS according to the present embodiment. As shown in FIG. 2B, the system control unit 4 reads and executes a program such as a shipping management program so that the automatic shipping hold condition receiving unit 4a, the order receiving unit 4b, the shipping instruction unit 4c, and the shipping hold notification are displayed. It functions as the part 4d. The automatic shipment suspension condition receiving unit 4a is an example of each of a condition receiving unit and a storage control unit in the present invention. The order receiving unit 4b is an example of order receiving means in the present invention. The shipping instruction unit 4c is an example of each of shipping instruction information transmitting means and shipping schedule information transmitting means in the present invention. The shipping suspension notification unit 4d is an example of a notification information transmission unit in the present invention.

  The automatic shipment hold condition receiving unit 4a receives an automatic shipment hold condition input by a store employee. Then, the automatic shipment hold condition reception unit 4a stores the received automatic shipment hold condition in the storage unit 2 in association with the store ID of the store to which the input employee belongs. The automatic shipment suspension condition is a condition that is meaningful in that it can be set for each store. The store's intention for automatic shipment of goods is reflected in the automatic shipment hold condition. Even if the procedure for payment of the order price for the product has already been completed, the shipment of the product is suspended if the order content matches the automatic shipment suspension condition. Examples of the procedure for order price payment include remittance of order price, credit inquiry for settlement of order price using a credit card, settlement of order price by credit card, electronic money, and the like.

  Further, the fact that the procedure for payment of the order price has not been completed is usually not included in the automatic shipment hold condition. The fact that merchandise is shipped without waiting for the completion of this procedure has the possibility that any store will suffer a disadvantage due to non-payment of the order price. No merchandise in any store should be shipped while the order payment process is not complete. Therefore, it is not necessary to determine for each store whether or not to set a condition that the shipment is suspended when the procedure for payment of the order price is completed. For example, when receiving an item from a delivery company, the orderer may be able to select that the orderer pays the order price to the delivery company. In this case, the product may be shipped from the distribution center DC before the procedure for payment of the order price is performed.

  Further, when the ordered product is not in stock in the distribution center DC, the product cannot be shipped from the distribution center DC to any store until the product is delivered to the distribution center DC. Therefore, it is not an automatic shipping suspension condition that the distribution center DC has no inventory of goods. For convenience of explanation, in the present embodiment, it is assumed that the online shopping mall server MS is configured so that orders can be made only for products in stock in the distribution center DC.

  The automatic shipment hold condition reception unit 4a may or may not receive an automatic shipment hold condition indicating that shipment is held when the orderer is on the black list, for example. If a product ordered by a blacklisted orderer is automatically shipped, there is a high possibility that a specific problem will occur between the store and the orderer. When the orderer indicated by the user ID included in the order information matches the automatic shipping suspension condition, the store employee confirms the order information, for example, the possibility of a specific problem or the store is identified. It may be considered whether it is possible to cope with this problem. Thus, the employee determines whether to approve the shipment.

  The automatic shipping hold condition receiving unit 4a may or may not receive an automatic shipping hold condition for the store to determine the possibility that a product has been ordered for an illegal purpose. For example, the orderer may purchase a product using another person's credit card. If the order information matches the automatic shipment hold condition, the store employee confirms the order information and contacts the orderer as necessary. The employee then determines the possibility of an unauthorized purpose. If the employee determines that the fraudulent purpose is likely, the employee will not approve the shipment of the goods.

  As an automatic shipment hold condition for the store to determine the possibility that a product has been ordered for an illegal purpose, the automatic shipment hold condition reception unit 4a ships when the order amount exceeds the set order amount upper limit value. The automatic shipment hold condition indicating that the product is put on hold may or may not be received. When ordering for an illegal purpose, the orderer may order a large amount of goods. If the order information matches this automatic shipping hold condition, the store employee may check the order information, particularly the order amount and order quantity. Further, the employee may inquire of the orderer whether or not the order quantity is correct, or inquire of the orderer whether or not the ordered product is correct. The employee then determines whether to approve the shipment. The order amount upper limit value may be set in advance in the entire information processing system S, or the automatic shipping suspension condition receiving unit 4a functions so that each store can set the order amount upper limit value. May be.

  As an automatic shipment hold condition for the store to determine the possibility that a product has been ordered for an illegal purpose, the automatic shipment hold condition reception unit 4a ships when the order quantity exceeds the set order quantity upper limit value. The automatic shipment hold condition indicating that the product is put on hold may or may not be received. When ordering for an unauthorized purpose, the orderer may order a large quantity of goods. If the order information matches this automatic shipment hold condition, the store employee may check the order information, particularly the order quantity. The employee may also ask the orderer if the order quantity is correct. The employee then determines whether to approve the shipment. The order quantity upper limit value may be set in advance in the entire information processing system S, or the automatic shipment suspension condition receiving unit 4a functions so that each store can set the order quantity upper limit value. May be.

  The automatic shipment hold condition reception unit 4a may or may not receive an automatic shipment hold condition indicating that the shipment is held when a special request from the orderer to the store is included. The orderer may include a special request in the order information for the store from which the item is ordered. Examples of special orders include lapping work for gifts and putting names on merchandise. In this case, the store employee may need to determine whether to respond to the request from the orderer based on the order information. The employee may also contact the distribution center DC to respond to the request from the orderer. For example, the orderer may request that a product be wrapped for a gift. In this case, the store employee may send the wrapping material to the distribution center DC, or may instruct the distribution center DC how to wrap the product. The worker of the distribution center DC wraps the ordered product according to the instruction. The store employee approves the shipment after it is ready to meet the request from the orderer. Or, for example, the orderer may require that the name of the product recipient, etc. be entered on the product. In this case, the employee of the store may, for example, write a name on the product and send the product to the distribution center DC, or instruct the distribution center DC to write the name on the product. After the product with the name is ready, the instructor at the store approves the shipment.

  As an automatic shipment hold condition indicating that the shipment is put on hold when a special request from the orderer to the store is included, the automatic shipment hold condition reception unit 4a includes a case where the order information includes the remarks input by the orderer. An automatic shipment hold condition indicating that shipment is to be held may or may not be received. For example, an input field for remarks is displayed on a web page for receiving an order in an online shopping mall. In this input field, the orderer can input a text indicating a request for the store as a remark. Note that the automatic shipment hold condition receiving unit 4a may or may not receive an automatic shipment hold condition indicating that shipment is held when the input remark includes a set keyword. This keyword may be set in advance in the entire information processing system S, or the automatic shipping suspension condition receiving unit 4a may function so that each store can input the keyword. Examples of keywords include “gift” and “wrapping”. However, the keywords are not limited to these. In addition, the method by which the orderer makes a special request to the store is not limited to inputting remarks. For example, one or more special requests that can be accepted may be set in advance for each store. Then, when ordering, the automatic shipping suspension condition accepting unit 4a may function so that the orderer can select any one of preset requests as necessary.

  In addition, the automatic shipping hold condition receiving unit 4a may function so that each store can input an automatic shipping hold condition for each product category or each product sold.

  In the present embodiment, the employee operates the store terminal ST, for example, whether or not the orderer holds the shipment when the orderer is on the black list, and the order amount exceeds the order amount upper limit value. Select whether to hold the shipment, whether to hold the shipment if the order quantity exceeds the upper limit of the order quantity, and whether to hold the shipment if the order information includes remarks. May be. The store terminal ST sets a black list flag, an order amount flag, an order amount flag, and a remarks flag based on the selection by the employee. Then, the store terminal ST transmits the store ID of the store corresponding to the store terminal ST and automatic shipment suspension condition information including a black list flag, an order amount flag, an order amount flag, and a remark flag to the shipment determination server SS. The automatic shipment hold condition reception unit 4a registers the automatic shipment hold condition information received from the store terminal ST via the communication unit 1 in the automatic shipment hold condition DB 21. If the employee can input at least one of the order amount upper limit value, the order amount upper limit value, and the remarks keyword, the automatic shipment suspension condition reception unit 4a automatically includes the input information. The shipping hold condition information is received from the store terminal ST and registered.

  The order receiving unit 4b receives the order contents of the product from the user. The user operates the user terminal UT to select a product to be ordered on the web page of the online shopping mall. At this time, the user inputs the number of products to be ordered as the order quantity. Thereafter, on the web page for ordering, the user inputs destination information, a settlement method, and the like. In addition, the user inputs remarks as necessary. The user terminal UT receives, for example, order information including a user ID of a user who orders, a store ID and a product ID corresponding to the ordered product, an order amount, an order amount, destination information, input remarks, and the like on the online shopping mall server Send to MS. A user who uses the user terminal UT that has transmitted the order information is an orderer. The online shopping mall server MS that has received the order information generates an order ID and an order date and time. Then, the online shopping mall server MS adds the order ID and the order date and time to the order information, and registers the order information in the order DB 13. Next, the online shopping mall server MS performs processing for payment of the order price. When this process is successfully completed, the online shopping mall server MS transmits the order information to the shipping determination server SS. The order reception unit 4b acquires the order information received from the online shopping mall server MS via the communication unit 1.

  The online shopping mall server MS may call, for example, a web API (Application Programming Interface) for the shipping determination server SS to acquire order information. Thereby, the order information is automatically transmitted from the online shopping mall server MS to the shipping determination server SS, and the order receiving unit 4b acquires the order information. By providing such an API, the shipping decision server SS automatically ships products from the distribution center DC for products ordered on an electronic commerce website other than the electronic shopping mall managed by the electronic shopping mall server MS. , And hold of shipment based on automatic shipment hold conditions can be supported. For example, when the server device of the electronic commerce website executes the above-described web API, the shipping determination server SS automatically acquires order information from the website. Further, for example, an administrator or a store of an electronic commerce website may manually fetch one or more pieces of order information into the shipping determination server SS. The order information format at this time may be, for example, a CSV (Comma-Separated Values) format.

  The shipping instruction unit 4c associates the order information received by the order receiving unit 4b with the store ID of the store that sells the ordered product among the plurality of automatic shipment hold condition information stored in the automatic shipment hold condition DB 21. It is determined whether or not the automatic shipping hold condition indicated by the received automatic shipping hold condition information is met. Then, when the order information does not match the automatic shipment hold condition, the shipping instruction unit 4c transmits the shipping instruction information to the distribution server DS. Specifically, the shipping instruction unit 4c determines whether each of the black list flag, the order amount flag, the order amount flag, and the remarks flag is set to TRUE or FALSE. If all the flags are FALSE, the shipping instruction unit 4c transmits shipping instruction information. When the black list flag is TRUE, the shipping instruction unit 4c determines whether or not the orderer's user ID is registered in the black list DB 22. If the user ID is not registered in the blacklist DB 22, the shipping instruction unit 4c transmits shipping instruction information.

  When the order amount flag is TRUE, the shipping instruction unit 4c determines whether or not the order amount exceeds the order amount upper limit value. If the order amount does not exceed the order amount upper limit value, the shipping instruction unit 4c transmits shipping instruction information.

  When the order quantity flag is TRUE, the shipping instruction unit 4c determines whether or not the order quantity exceeds the order quantity upper limit value. If the order quantity does not exceed the order quantity upper limit value, the shipping instruction unit 4c transmits shipping instruction information.

  When the remark flag is TRUE, the shipping instruction unit 4c determines whether or not the order information includes the remarks input to the orderer. When the order information does not include remarks, the shipping instruction unit 4c transmits the shipping instruction information. When one or more keywords are set by the store employee, the shipping instruction unit 4c may determine whether or not the remark includes at least any keyword. For example, when the remark includes a keyword such as “gift” or “wrapping”, an operation for wrapping a product for gifts is required. For this work, it is necessary to suspend automatic shipment of goods from the distribution center DC. If the remark does not include any keyword, the shipping instruction unit 4c may transmit shipping instruction information.

  When the order information matches the automatic shipment hold condition, the shipment hold notification unit 4d transmits the shipment hold notification information to the store terminal ST of the store that sells the ordered product without transmitting the shipment instruction information. Specifically, the shipping suspension notification unit 4d transmits the shipping suspension notification information when the black list flag is TRUE and the user ID of the orderer is registered in the black list DB 22. Further, the shipping suspension notification unit 4d transmits the shipping suspension notification information when the order amount flag is TRUE and the order amount exceeds the order amount upper limit value. Further, the shipment hold notification unit 4d transmits the shipment hold notification information when the order quantity flag is TRUE and the order quantity exceeds the order quantity upper limit value. Further, the shipping suspension notification unit 4d transmits the shipping suspension notification information when the remark flag is TRUE and the order information includes the remarks. Note that the shipping suspension notification unit 4d may transmit the shipping suspension notification information when the remark flag is TRUE and the remark includes a keyword set by the store.

  The shipment hold notification information may include, for example, an order ID of an order for which shipment is suspended, a reason for shipment suspension, a message indicating that shipment has been suspended, and the like. Examples of messages include: “The shipment of the ordered product is pending.”, “Approval is required to ship the ordered product.”, “Check the order information and instruct the shipment. Please. " The store terminal ST that has received the shipment hold notification information may display the shipment hold notification information on the display. The shipping suspension notification unit 4d may transmit the shipping suspension notification information using a user interface such as a web user interface, for example. Further, for example, the shipment hold notification unit 4d may transmit the shipment hold notification information by an e-mail addressed to a store that sells the ordered product. Further, for example, in response to a request from the store terminal ST to the shipping determination server SS, the shipment hold notification unit 4d may transmit a list of shipment hold order information corresponding to the store ID of the store terminal ST to the store terminal ST. Good.

[1-5. Operation of information processing system]
Next, the operation of the information processing system S will be described with reference to FIGS.

  FIG. 4 is a sequence diagram illustrating an operation example of the information processing system S according to the present embodiment. As shown in FIG. 4, the store employee inputs automatic shipping suspension condition information (step S1). Then, the store terminal ST transmits the input automatic shipment hold condition information to the shipment determination server SS. The automatic shipment hold condition reception unit 4a of the shipment determination server SS registers the received automatic shipment hold condition information in the automatic shipment hold condition DB 21 (step S2).

  Thereafter, in the online shopping mall, the user performs a product order procedure (step S3). Then, the user terminal UT transmits order information to the online shopping mall server MS. The online shopping mall server MS receives the order information by registering the received order information in the order DB 13 (step S4). Next, the online shopping mall server MS transmits an order confirmation mail to the orderer (step S5). The order confirmation e-mail is an e-mail describing the order information. At this time, the online shopping mall server MS may transmit an e-mail describing the order information to the store. Next, the online shopping mall server MS performs a settlement process (step S6). It should be noted that the online shopping mall server MS may only perform processing for inquiring the orderer's credit at this time, and may perform settlement processing after the product is shipped.

  In the settlement process, when the payment procedure for the order price is completed, the online shopping mall server MS transmits the order information to the shipping determination server SS, whereby the order reception unit 4b of the shipping determination server SS acquires the order information. (Step S7). Next, the shipping instruction unit 4c determines whether or not the order information matches the automatic shipping hold condition (step S8). If the order information does not match the automatic shipping suspension condition (step S8: NO), the shipping instruction unit 4c transmits the shipping instruction information based on the order information. Then, the shipping instruction unit 4c transmits the shipping instruction information to the distribution server DS (step S9). The distribution server DS transmits the shipping instruction information received from the shipping determination server SS to the distribution center terminal DT, and the distribution center terminal DT displays the shipping instruction information on the display (step S10). The worker of the distribution center DC carries out the shipping operation of the ordered product in accordance with the displayed shipping instruction information.

  When the order information matches the automatic shipment hold condition (step S8: YES), the shipment hold notification unit 4d transmits the shipment hold notification information to the store terminal ST (step S11). For example, the shipment hold notification unit 4d may transmit the shipment hold notification information by e-mail addressed to the store of the seller of the ordered product. Further, the shipping suspension notification unit 4d registers the shipping suspension order information including the acquired order information in the shipping suspension order DB 23. The store terminal ST displays the shipping suspension notification information described in the electronic mail received from the shipping determination server SS on the display. The employee of the store who sees the shipment hold notification information accesses the online shopping mall server MS by operating the store terminal ST, for example, and displays the order information on which the shipment is put on hold on the display. The employee checks the order information and determines whether to approve the shipment of the product. The store terminal ST determines whether or not the shipment of the product has been approved based on the operation of the employee (step S12). If it is determined to approve the shipment, the employee performs an operation to approve the shipment (step S12: YES). Then, the store terminal ST transmits a shipping approval notification to the shipping determination server SS. The shipment approval notification may include, for example, an order ID of an order approved for shipment. The shipping instruction unit 4 c that has received the shipping approval notification acquires the shipping pending order information corresponding to the order ID included in the shipping approval notification from the shipping pending order DB 23. The shipping instruction unit 4c generates shipping instruction information based on the acquired shipping pending order information. Then, the shipping instruction unit 4c transmits the shipping instruction information to the distribution server DS (step S9). In addition, the shipping instruction unit 4c deletes the shipping pending order information corresponding to the order ID from the shipping pending order DB 23.

  If it is determined that the shipment is to be denied, the employee performs an operation to reject the shipment (step S12: NO). Then, the store terminal ST transmits a shipment rejection notice to the shipment determination server SS. The shipment rejection notice may include, for example, an order ID of an order whose shipment is rejected. The shipping instruction unit 4c that has received the shipping rejection notification deletes the shipping pending order information corresponding to the order ID included in the shipping rejection notification from the shipping pending order DB 23 (step S13). Shipping instruction information corresponding to the order information deleted from the shipping pending order DB 23 is not transmitted to the distribution server DS.

  FIG. 5 is a diagram illustrating an example of a shipping instruction determination process of the shipping determination server SS according to the present embodiment. When the shipping determination server SS receives the order information from the online shopping mall server MS, the system control unit 4 executes a shipping instruction determination process. The shipping instruction determination process is a process corresponding to steps S7 to S9 and S11 shown in FIG.

  As illustrated in FIG. 5, the shipping instruction unit 4 c acquires a store ID from the received order information. Then, the shipping instruction unit 4c acquires the automatic shipping hold condition information corresponding to the store ID from the automatic shipping hold condition DB 21 (step S21). Next, the shipping instruction unit 4c determines whether or not the black list flag included in the acquired automatic shipping hold condition information is TRUE (step S22). At this time, if the shipping instruction unit 4c determines that the black list flag is not TRUE (step S22: NO), the process proceeds to step S24. On the other hand, when the shipping instruction unit 4c determines that the black list flag is TRUE (step S22: YES), the process proceeds to step S23.

  In step S23, the shipping instruction unit 4c acquires the user ID from the order information. Then, the shipping instruction unit 4c determines whether or not the acquired user ID is registered in the black list DB 22. At this time, if the shipping instruction unit 4c determines that the user ID is not registered in the blacklist DB 22 (step S23: NO), the process proceeds to step S24. On the other hand, if the shipping instruction unit 4c determines that the user ID is registered in the blacklist DB 22 (step S23: YES), the process proceeds to step S31.

  In step S24, the shipping instruction unit 4c determines whether or not the order amount flag included in the acquired automatic shipping suspension condition information is TRUE. At this time, if the shipping instruction unit 4c determines that the order amount flag is not TRUE (step S24: NO), the process proceeds to step S26. On the other hand, if the shipping instruction unit 4c determines that the order amount flag is TRUE (step S24: YES), the process proceeds to step S25.

  In step S <b> 25, the shipping instruction unit 4 c determines whether the order amount included in the order information is higher than the order amount upper limit value stored in the storage unit 2. At this time, if the shipping instruction unit 4c determines that the order amount is not higher than the order amount upper limit value (step S25: NO), the process proceeds to step S26. On the other hand, when the shipping instruction unit 4c determines that the order amount is higher than the order amount upper limit value (step S25: YES), the process proceeds to step S31.

  In step S26, the shipping instruction unit 4c determines whether or not the order quantity flag included in the acquired automatic shipping hold condition information is TRUE. At this time, if the shipping instruction unit 4c determines that the order quantity flag is not TRUE (step S26: NO), the process proceeds to step S28. On the other hand, if the shipping instruction unit 4c determines that the order quantity flag is TRUE (step S26: YES), the process proceeds to step S27.

  In step S27, the shipping instruction unit 4c determines whether the order quantity included in the order information is higher than the order quantity upper limit value stored in the storage unit 2. At this time, if the shipping instruction unit 4c determines that the order quantity is not higher than the order quantity upper limit value (step S27: NO), the process proceeds to step S28. On the other hand, if the shipping instruction unit 4c determines that the order quantity is higher than the order quantity upper limit value (step S27: YES), the process proceeds to step S31.

  In step S28, the shipping instruction unit 4c determines whether or not the remark flag included in the acquired automatic shipping hold condition information is TRUE. At this time, if the shipping instruction unit 4c determines that the remark flag is not TRUE (step S28: NO), the process proceeds to step S30. On the other hand, if the shipping instruction unit 4c determines that the remark flag is TRUE (step S28: YES), the process proceeds to step S29.

  In step S29, the shipping instruction unit 4c determines whether or not the order information includes the remarks input to the orderer. At this time, if the shipping instruction unit 4c determines that the order information does not include remarks (step S29: NO), the process proceeds to step S30. On the other hand, when it is determined that the order information includes remarks (step S29: YES), the shipping instruction unit 4c advances the process to step S31.

  In step S30, the shipping instruction unit 4c generates shipping instruction information based on the order ID, store ID, product ID, order quantity, destination information, and the like included in the order information. Then, the shipping instruction unit 4c transmits the generated shipping instruction information to the distribution server DS. When step S30 ends, the shipping instruction unit 4c ends the shipping instruction determination process.

  In step S31, the shipping suspension notifying unit 4d determines the reason for shipping suspension according to the determination in step S23, S25, S27, or S29. Then, the shipment hold notification unit 4d registers the shipment hold order information including the order information and the shipment hold reason in the shipment hold order DB 23. Next, the shipment hold notification unit 4d transmits shipment hold notification information including order information and the reason for shipment hold to the store terminal ST (step S32). When step S32 is completed, the shipping instruction unit 4c ends the shipping instruction determination process.

  As described above, according to the present embodiment, the system control unit 4 receives the hold condition input by the store. Further, the system control unit 4 stores the accepted automatic shipment hold condition in the storage unit 2 in association with the store ID that identifies the store that has input the automatic shipment hold condition. In addition, the system control unit 4 accepts order information on products from the orderer. Further, the system control unit 4 receives the order information in which the received order information is associated with a store ID that identifies a store that sells the ordered product among a plurality of automatic shipment hold conditions stored in the storage unit 2. If the hold condition is not met, the shipping instruction information is transmitted. Further, when the received order information matches the automatic shipment suspension condition associated with the store ID that identifies the store that sells the ordered product, the system control unit 4 does not transmit the shipping instruction information. Send shipment hold notification information. Accordingly, it is possible to hold the shipment of the product from the distribution base according to the intention of the store while reducing the lead time.

  Further, the system control unit 4 may accept an input of an automatic shipping suspension condition for the store to determine the possibility that the product has been ordered for an illegal purpose. In this case, the store can be set to hold the shipment of the product in order to determine the possibility that the product has been ordered for an unauthorized purpose.

  For example, the system control unit 4 may accept an automatic shipment hold condition indicating that the shipment is put on hold when the order amount exceeds the order amount upper limit value. In this case, the store can be set to hold the shipment of the product in order to confirm the order information when the order amount exceeds the order amount upper limit value.

  Further, for example, the system control unit 4 may accept an automatic shipment hold condition indicating that the shipment is held when the order quantity exceeds the order quantity upper limit value. In this case, the store can be set to suspend shipment of the product in order to confirm the order information when the order quantity exceeds the order quantity upper limit value.

  Further, the system control unit 4 may accept an automatic shipment hold condition indicating that the shipment is put on hold when the order information includes a special request from the orderer to the store. In this case, in order for the store to respond to a special request from the orderer, the store can be set to suspend shipment of the product.

  For example, the system control unit 4 may accept an automatic shipment hold condition indicating that the shipment is held when the order information includes the remarks input by the orderer. In this case, when the request from the orderer is input as a remark, the store can be set so as to defer the shipment of the product.

  In addition, the system control unit 4 may accept an automatic shipment hold condition indicating that the user who ordered the product is put on hold when the user is on the black list stored in the storage unit 2. In this case, the store can be set to suspend shipment of the product in order to confirm the order information when the orderer is on the black list.

[2. Second Embodiment]
[2-1. Overview of system control functions]
Next, the functional outline of the system control unit 4 in the second embodiment will be described with reference to FIG. In the present embodiment, when the order information matches the automatic shipment hold condition, the shipping instruction unit 4c transmits the shipping schedule information to the distribution server DS without transmitting the shipping instruction information. The shipping schedule information is information indicating the ordered product as a shipping scheduled product. The shipping schedule information indicates a notification to the distribution center DC. The shipping schedule information may include at least an order ID, a store ID, a product ID, and an order quantity, for example. For example, the contents of the shipping schedule information may be basically the same as the contents of the shipping instruction information. The distribution center DC transmits shipping schedule information to the distribution center terminal DT. The distribution center terminal DT displays the shipping schedule information so as to be distinguishable from the shipping instruction information. For example, the distribution center terminal DT may display the shipping instruction information and the shipping schedule information separately. Further, for example, the distribution center terminal DT may display the shipping instruction information together with information indicating that it is a shipping instruction, and display the shipping schedule information together with information indicating that it is a shipping schedule. From the shipping schedule information, the worker of the distribution center DC can know the products that may be shipped and the order quantity. Therefore, the workers of the distribution center DC can prepare for shipping in advance before the store approves shipping. As preparation for shipment, for example, the ordered product is moved to a place where the shipment operation is easy. In the present embodiment, when the order information matches the automatic shipment hold condition, the shipment instruction unit 4c sends the shipping schedule information to the distribution server DS, and the shipment hold notification unit 4d sends the shipment hold notification information to the store terminal ST. To do. However, when the order information matches the automatic shipment hold condition, the shipment instruction unit 4c transmits the shipping schedule information to the distribution server DS, while the shipment hold notification unit 4d does not need to transmit the shipment hold notification information.

  Further, for example, when the order information does not match the automatic shipment hold condition, the shipping instruction unit 4c may transmit shipping instruction information indicating that the ordered product is immediately shipped to the distribution server DS. When the order information matches the automatic shipment hold condition, the shipment instruction unit 4c indicates a shipment schedule indicating an instruction to ship the ordered product from the order date to the day after the set hold period as the shipment date. Information may be transmitted to the distribution server DS. The shipping date indicates the date on which the product is shipped from the distribution center DC. Thereby, when the order information does not match the automatic shipment suspension condition, the worker of the distribution center DC can immediately ship the product. On the other hand, when the order information matches the automatic shipment hold condition, the worker of the distribution center DC can prepare the shipment of the product in advance and can ship the product after the holding period has elapsed. During the hold period, an employee at the store that sells the ordered product can check the order information and determine whether to approve the shipment.

  The number of days of the holding period may be determined in advance for the entire information processing system S, for example. For example, when there are relatively many stores where Saturday and Sunday are holidays, the number of days of the holding period may be two days. Thereby, even when there is an order on a holiday, the employee of the store can confirm the order information after the holiday. At this time, if the store determines that the shipment is not approved, the store can cancel the shipment before the goods are shipped from the distribution center DC. Further, for example, the shipping determination server SS may be configured so that each store can set or change the number of days of the holding period. Note that the number of days of the holding period is not limited to two days.

  FIG. 6 is a diagram illustrating an example of contents registered in the shipping instruction DB 31. For example, shipping instruction information and shipping schedule information may be registered in the shipping instruction DB 31. For example, in the shipping instruction DB 31, order ID, store ID, product ID, order quantity, destination information, information type, scheduled shipping date, and the like are registered in association with each other as shipping instruction information or shipping schedule information. The information type indicates whether the registered information is shipping instruction information or shipping schedule information. When the information type indicates shipping instruction information, for example, “immediate”, “immediate date”, order date, or the like may be set as the shipping date. When the information type indicates shipping schedule information, a date after the hold period from the order date is set as the shipping date.

[2-2. Operation of information processing system]
Next, the operation of the information processing system S will be described with reference to FIGS.

  FIG. 7 is a sequence diagram illustrating an operation example of the information processing system S according to the present embodiment. In FIG. 7, the same processes as those in FIG. Also in this embodiment, steps S1 to S8 shown in FIG. 4 are executed. If the order information does not match the automatic shipping suspension condition (step S8: NO), the shipping instruction unit 4c transmits the shipping instruction information to the distribution server DS (step S9), and the distribution server DS sends the shipping instruction information to the distribution center terminal. It is displayed on DT (step S10). At this time, “immediate” or the like is displayed as the shipping date. The worker of the distribution center DC ships the ordered product according to the displayed shipping instruction information.

  When the order information matches the automatic shipment hold condition (step S8: YES), the shipment hold notification unit 4d transmits the shipment hold notification information to the store terminal ST (step S11). Next, the shipping instruction unit 4c transmits shipping schedule information to the distribution server DS (step S41). The distribution server DS transmits the shipping schedule information received from the shipping determination server SS to the distribution center terminal DT, and the distribution center terminal DT displays the shipping schedule information on the display (step S42). At this time, the date after the holding period is displayed as the shipping date. If necessary, the worker of the distribution center DC prepares for shipping the ordered product according to the displayed shipping schedule information.

  The employee of the store who sees the shipment hold notification information confirms the order information and determines whether to approve the shipment of the product. If the store terminal ST determines that the shipment of the product has been approved based on the operation of the employee (step S12: YES), the store terminal ST transmits a shipment approval notification to the shipment determination server SS. The shipping instruction unit 4 c that has received the shipping approval notification deletes the shipping pending order information corresponding to the order ID included in the shipping approval notification from the shipping pending order DB 23. As a result, the shipping instruction unit 4c cancels the shipping suspension (step S43). In this case, the commodity is shipped from the distribution center DC after the holding period has elapsed from the order date.

  If the store terminal ST determines that the shipment of the product has been denied (step S12: NO), the store terminal ST transmits a shipment rejection notice to the shipment determination server SS. The shipping instruction unit 4c that has received the shipping rejection notification acquires the order ID from the shipping rejection notification. Next, the shipping instruction unit 4c transmits shipping cancellation information including the acquired order ID to the logistics server DS (step S44). The shipment cancellation information is information indicating that the shipment of the product is canceled. The shipping instruction unit 4c deletes the order information corresponding to the order ID from the shipping pending order DB 23. The distribution server DS that has received the shipment cancellation information transmits the shipment cancellation information to the distribution center terminal DT, and the distribution center terminal DT displays the shipment cancellation information on the display (step S45). If the product has not yet been shipped, the worker of the distribution center DC who has seen the shipment cancellation information cancels the shipment. If the store employee does not determine whether or not to approve the shipment before the holding period elapses, the product is shipped from the distribution center DC.

  FIG. 8 is a diagram illustrating an example of a shipping instruction determination process of the shipping determination server SS according to the present embodiment. In FIG. 8, processes similar to those in FIG. As shown in FIG. 8, steps S21 to S29, S31, and S32 are executed in the same manner as in the first embodiment. If it is determined in step S28 that the remark flag is not TRUE (step S28: NO), or if it is determined in step S29 that the order information does not include remarks (step S29: NO), the shipping instruction unit 4c Advances the process to step S51. In step S51, the shipping instruction unit 4c generates shipping instruction information. At this time, the shipping instruction unit 4c sets the shipping date included in the shipping instruction information to “immediate” or the like. Next, the shipping instruction unit 4c transmits the shipping instruction information to the physical distribution server DS (step S30), and ends the shipping instruction determination process.

  After step S32, the shipping instruction unit 4c generates shipping schedule information. At this time, the shipping instruction unit 4c adds the number of days of the holding period stored in the storage unit 2 to the order date, and determines the shipping date included in the shipping schedule information (step S52). Next, the shipping instruction unit 4c transmits the generated shipping schedule information to the distribution server DS (step S53). When step S53 is completed, the shipping instruction unit 4c ends the shipping instruction determination process.

  As described above, according to the present embodiment, the system control unit 4 transmits the shipping schedule information when the received order information matches the automatic shipping suspension condition. Therefore, before the shipment is instructed, the worker of the distribution center DC can prepare the shipment of the ordered goods.

  The shipping instruction information may indicate that the ordered product is shipped immediately, and the shipping schedule information may indicate an instruction to ship the ordered product on the day after the hold period as the shipping date. In this case, the shipment of the product is held during the holding period. Therefore, the store can check the order information during the holding period and determine whether or not to cancel the shipment. In addition, the workers of the distribution center DC can prepare the shipment of goods, and can make an outlook for the shipping work that will occur in the future.

SS shipping decision server MS online shopping mall server DS logistics server DT logistics center terminal ST store terminal UT user terminal 1 communication unit 2 storage unit 2a automatic shipment hold condition DB
2b Blacklist DB
2c Shipping suspension order DB
3 Input / output interface 4 System control unit 41 CPU
42 ROM
43 RAM
5 System Bus 11 Member DB
12 product DB
13 Order DB
31 Shipping instruction DB
NW Network DC Logistics Center S Information Processing System

Claims (11)

A holding condition for holding automatic shipment of a product at a distribution base where products sold by each of a plurality of sellers are stored, and a condition for receiving the holding condition input by the seller who sells the product Receiving means;
Storage control means for storing the received hold condition in a storage means in association with seller identification information for identifying the seller who has input the hold condition;
Order receiving means for receiving the order details of the product from the orderer;
The received order content does not match the hold condition associated with the order merchandise seller identification information for identifying the seller who sells the ordered product among the plurality of hold conditions stored in the storage means. A shipping instruction information transmitting means for transmitting shipping instruction information indicating shipping to the distribution base, the shipping instruction information indicating shipping of the ordered product;
If the received order content matches the hold condition associated with the ordered product seller identification information, a notification to the seller who sells the ordered product without transmitting the shipping instruction information Notification information indicating a notification information transmission means for transmitting notification information indicating that confirmation of the order content is required before the ordered product is shipped;
An information processing apparatus comprising: The information processing apparatus according to claim 1,
If the accepted order content matches the hold condition associated with the ordered merchandise seller identification information, it is shipping schedule information indicating a notification to the physical distribution base, and the ordered merchandise is scheduled to be shipped An information processing apparatus further comprising shipping schedule information transmitting means for transmitting shipping schedule information indicated as a product of the product. The information processing apparatus according to claim 2,
The shipping instruction information indicates that the ordered product is shipped immediately,
The information processing apparatus, wherein the shipping schedule information indicates an instruction to ship the ordered product on a day after a predetermined period as a shipping date. The information processing apparatus according to any one of claims 1 to 3,
The information processing apparatus, wherein the condition accepting unit accepts an input of the hold condition for the seller to determine the possibility that a product has been ordered for an illegal purpose. An information processing apparatus according to any one of claims 1 to 4,
The information receiving apparatus according to claim 1, wherein the condition receiving unit receives the hold condition indicating that the shipment is held when the order amount exceeds a predetermined amount. An information processing apparatus according to any one of claims 1 to 5,
The information processing apparatus according to claim 1, wherein the condition receiving unit receives the hold condition indicating that the shipment is held when the order quantity exceeds a predetermined quantity. The information processing apparatus according to any one of claims 1 to 6,
The information receiving apparatus according to claim 1, wherein the condition accepting unit accepts the hold condition indicating that the order is suspended when the order content includes a special request from the orderer to the seller. The information processing apparatus according to any one of claims 1 to 7,
An information processing apparatus that receives the hold condition indicating that shipment is put on hold when the received order content includes remarks input by the orderer. An information processing apparatus according to any one of claims 1 to 8,
The information receiving apparatus according to claim 1, wherein the condition accepting unit accepts the hold condition indicating that the user who ordered the product is put on hold when the user is on the black list stored in the black list storing unit. An information processing method executed by a computer,
A holding condition for holding automatic shipment of a product at a distribution base where products sold by each of a plurality of sellers are stored, and a condition for receiving the holding condition input by the seller who sells the product A reception step;
A storage control step of storing the received hold condition in a storage unit in association with seller identification information for identifying the seller who has input the hold condition;
An order reception step for receiving the order details of the product from the orderer;
The received order content does not match the hold condition associated with the order merchandise seller identification information for identifying the seller who sells the ordered product among the plurality of hold conditions stored in the storage means. A shipping instruction information transmitting step for transmitting shipping instruction information indicating shipping to the distribution base, the shipping instruction information indicating shipping the ordered product;
If the received order content matches the hold condition associated with the ordered product seller identification information, a notification to the seller who sells the ordered product without transmitting the shipping instruction information A notification information transmitting step for transmitting notification information indicating that confirmation of the order details is required before the ordered product is shipped;
An information processing method comprising: Computer
A holding condition for holding automatic shipment of a product at a distribution base where products sold by each of a plurality of sellers are stored, and a condition for receiving the holding condition input by the seller who sells the product Reception means,
Storage control means for storing the received hold condition in a storage means in association with seller identification information for identifying the seller who has input the hold condition;
Order acceptance means for receiving the order details of the product from the orderer,
The received order content does not match the hold condition associated with the order merchandise seller identification information for identifying the seller who sells the ordered product among the plurality of hold conditions stored in the storage means. A shipping instruction information transmitting means for transmitting shipping instruction information indicating an instruction to the physical distribution base, the shipping instruction information indicating that the ordered product is shipped; and
If the received order content matches the hold condition associated with the ordered product seller identification information, a notification to the seller who sells the ordered product without transmitting the shipping instruction information A notification information transmitting means for transmitting notification information indicating that confirmation of the contents of the order is required before the ordered product is shipped,
An information processing program that functions as a computer program.

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