JP7140814B2 - Order processing device, order processing method and program - Google Patents

Description

The present invention relates to an order processing device, an order processing method, and a program.

Conventionally, techniques for monitoring orders in electronic commerce such as shopping sites are known. For example, there is known a technique for determining whether or not there is a high probability that an order is fraudulent based on past order information for each orderer (see Patent Document 1).

Japanese Patent No. 5853125

For the purpose of improving user convenience, shopping sites and the like are sometimes constructed so as to shorten the time from when a user confirms an order to when the product is delivered as much as possible. In this case, when the fraudulent order was detected, the product had already been shipped, and damage caused by the fraud could not be prevented. Although it has been proposed to automate the determination of fraudulent orders using conventional monitoring technology, in actual operation, it is necessary to make extremely careful and accurate determinations of fraud, so the final determination must be made manually. There were many cases where it took time to judge fraud.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an order processing device, an order processing method, and a program capable of preventing damage caused by fraudulent orders.

According to one aspect of the present invention, an acquisition unit acquires order information of an order in electronic commerce and a primary fraud determination result regarding fraud of the order, and the obtained primary fraud determination result indicates that the order is fraudulent. and a shipping unit for stopping shipping processing of the order if there is.

According to one aspect of the present invention, it is possible to prevent damage caused by fraudulent orders.

It is a figure showing an example of the whole order processing system composition concerning an embodiment. It is a functional block diagram showing an example of functional composition of an order server concerning an embodiment. It is a figure which shows an example of the order information memorize|stored in the memory|storage part which concerns on embodiment. It is a figure which shows an example of the fraud determination information memorize|stored in the memory|storage part which concerns on embodiment. 4 is a sequence diagram showing an example of the order processing flow of the order processing system according to the embodiment; FIG. It is a figure explaining an example of the flow of data accompanying order processing of the order processing system concerning an embodiment. FIG. 7 is a sequence diagram showing an example of the flow of display processing of an order management screen of the order processing system according to the embodiment; It is a figure which shows an example of the order management screen which concerns on embodiment. It is a figure which shows the other example of the order management screen which concerns on embodiment. It is a figure which shows the other example of the order management screen which concerns on embodiment.

Embodiments of an order processing device, an order processing method, and a program according to the present invention will be described below with reference to the drawings. The order processing apparatus of the present embodiment temporarily suspends product shipping instructions when an order with a high probability of being fraudulent is detected in electronic commerce. Electronic commerce refers to buying and selling goods or services through electronic information communication on computer networks such as shopping sites, auction sites, and flea market sites. In the following, as an example of electronic commerce, trading of products through a shopping site will be described.

<System configuration>
FIG. 1 is a diagram showing an example of the overall configuration of an order processing system 1 according to an embodiment. The order processing system 1 includes, for example, a web server 10 , a primary fraud determination server 20 , an order server 30 , a settlement server 40 and a delivery company server 50 . Web server 10, primary fraud determination server 20, order server 30, settlement server 40, and delivery company server 50 communicate via network NW. The network NW includes, for example, some or all of the Internet, WAN (Wide Area Network), LAN (Local Area Network), provider equipment, wireless base stations, dedicated lines, and the like.

FIG. 1 shows an example in which the Web server 10, the primary fraud determination server 20, the order server 30, the settlement server 40, and the delivery company server 50 are provided as separate devices. or all may be combined. For example, the order server 30 and the settlement server 40 may be combined into one device. A part or all of the Web server 10, the primary fraud determination server 20, the order server 30, and the settlement server 40 are examples of an "order processing device."

The web server 10 provides the web page of the shopping site to the terminal device T1 in response to a request from the terminal device T1. In addition, the Web server 10 receives a product order request from the terminal device T1, and causes the back-end server to perform order processing such as product shipping processing and payment processing. The terminal device T1 is used by a user U who uses the shopping site. The terminal device T1 is a computer device such as a personal computer, a mobile phone such as a smart phone, a tablet terminal, or a PDA (Personal Digital Assistant). Note that the web server 10 may provide an application page referenced by an application program installed on the terminal device T1.

The primary fraud determination server 20 performs primary fraud determination as to whether or not the order is fraudulent based on the order information. Fraudulent orders include orders made by a third party without the consent of the contracting party of the payment method (credit card, electronic money, etc.), orders for mischievous purposes, and orders made by other malicious users. The order information includes, for example, user information, ordered product, product category, number of orders (whether the user is ordering for the first time), order amount, and the like.

For example, in response to a primary fraud determination request from the Web server 10, the primary fraud determination server 20 compares the order information of the previous fraudulent orders with the order information of the order to be determined, thereby determining whether or not the order has been processed. A primary fraud determination is made as to whether or not is fraudulent, and the result of the primary fraud determination is transmitted to the Web server 10 . Further, the primary fraud determination server 20 may perform the primary fraud determination as to whether or not the order is fraudulent by comparing the order information of the order to be determined with a predetermined determination threshold. Further, the primary fraud determination server 20 may use a determination model generated by machine learning to perform a primary fraud determination as to whether or not an order is fraudulent. For example, if the primary fraud determination server 20 determines that there is a possibility of fraud, the primary fraud determination server 20 outputs "examination pending" if it determines that there is a possibility of fraud, and if it determines that there is no possibility of fraud, it outputs "examination output "not required". Note that the primary fraud determination server 20 may further subdivide the primary fraud determination result and output results other than "examination with pending" and "examination unnecessary". Further, the primary fraud determination server 20 may output an index value that quantifies the degree of probability of fraud. The primary fraud determination server 20 is an example of a "determiner." That is, the primary fraud determination result is the result of determination by the determiner based on the order information.

The order server 30 performs various processes for shipping the ordered product based on the order information and the result of the primary fraud determination. The order server 30 performs, for example, order management processing for ordered products, shipping request processing, settlement request processing, and secondary determination request processing as to whether or not an order is fraudulent. In addition, the order server 30 displays an order management screen on the order management terminal T2 used by the merchandise seller S such as a store that sells merchandise (a business that provides the merchandise or service related to the order). The merchandise seller S can check the status of the ordered merchandise by checking the order management screen displayed on the order management terminal T2. Details of the processing of the order server 30 will be described later.

In response to the secondary fraud determination request from the order server 30, the settlement server 40 performs secondary fraud determination processing to determine whether or not the order is fraudulent. The secondary fraud determination is a determination process with higher accuracy than the primary fraud determination. That is, the secondary fraud determination result has higher determination accuracy than the primary fraud determination result. For example, the settlement server 40 causes the fraud management terminal T3 used by the fraud manager C who manages fraudulent orders to display the order information of the order for which secondary fraud determination is requested. The fraud manager C confirms the order information displayed on the fraud management terminal T3, makes a secondary fraud determination as to whether or not the order is fraudulent, and makes the secondary fraud determination via the input interface of the fraud management terminal T3. Enter your results. That is, the secondary fraud determination result is the result of manual determination based on the order information.

The settlement server 40 outputs the secondary fraud determination result input by the fraud manager C to the order server 30 . For example, the settlement server 40 outputs "confirmed abuse" as the secondary fraud determination result when the order is determined to be fraudulent, and outputs "release of hold" when the order is determined not to be fraudulent. to output The settlement server 40 may further subdivide the secondary fraud determination results and output results other than "abuse confirmation" and "hold release". Also, the settlement server 40 may output an index value that quantifies the degree of probability of fraud. In addition, the settlement server 40 communicates with a server of a settlement company such as a credit company in response to a settlement request from the order server 30, and performs settlement processing for the order.

The delivery company server 50 performs shipping processing of the product in response to the shipping request from the order server 30 . The product for which shipping processing has been performed by the delivery company server 50 is loaded onto the delivery company's vehicle or the like, and delivered to the user U who ordered the product. The delivery company server 50 is an example of an "external server."

<Order server>
FIG. 2 is a functional block diagram showing an example of the functional configuration of the order server 30 according to the embodiment. The order server 30 includes, for example, a communication section 301, a control section 303, and a storage section 305.

The communication unit 301 communicates with the primary fraud determination server 20, the order server 30, the settlement server 40, and the delivery company server 50 via the network NW. The communication unit 301 includes, for example, a communication interface such as NIC.

A control unit 303 controls the overall operation of the order server 30 . The control unit 303 includes, for example, an acquisition unit 310 , a secondary fraud determination unit 312 , a settlement unit 314 , a shipping unit 316 and a display control unit 318 . The acquisition unit 310 acquires product order information, primary fraud determination results, and the like from the Web server 10 via the network NW. The acquisition unit 310 also acquires the secondary fraud determination result from the settlement server 40 . That is, the acquisition unit 310 acquires the order information of the order in the electronic commerce and the primary fraud determination result regarding the fraud of the order. In addition, the acquisition unit 310 further acquires secondary fraud determination results regarding order fraud.

The secondary fraud determination unit 312 transmits a secondary fraud determination request to the settlement server 40 when the primary fraud determination result received from the Web server 10 indicates that there is no possibility of fraud. That is, when the acquired primary fraud determination result indicates that the order is fraudulent, the secondary fraud determination unit 312 performs processing for acquiring the secondary fraud determination result.

If the primary fraud determination result received from the Web server 10 indicates that there is no possibility of fraud, or the secondary fraud determination result received from the settlement server 40 indicates that the order is not fraudulent. If indicated, a payment request requesting payment for the product is sent to the payment server 40 .

When the primary fraud determination result received from the Web server 10 indicates that there is no possibility of fraud, the shipping unit 316 transmits a shipping request for shipping the product to the delivery company server 50 . On the other hand, if the primary fraud determination result received from the Web server 10 indicates that there is a possibility of fraud, the shipping unit 316 suspends transmission of the shipping request to the delivery company server 50 . Further, the shipping unit 316 transmits a shipping request to the delivery company server 50 when the secondary fraud determination result output by the settlement server 40 indicates that the order is not fraudulent. If the secondary fraud determination result received from the settlement server 40 indicates that the order is fraudulent, the shipping unit 316 may perform order cancellation processing.

In other words, the shipping unit 316 stops shipping the order when the acquired primary fraud determination result indicates that the order is fraudulent. Further, if the acquired secondary fraud determination result indicates that the order is not fraudulent, the shipping unit 316 cancels the suspension of the order shipping process. Further, when the acquired secondary fraud determination result indicates that the order is fraudulent, the shipping unit 316 performs order cancellation processing.

The display control unit 318 causes the order management terminal T2 used by the product seller S to display an order management screen including order information. The display control unit 318 generates order management screen information based on the acquired order information and the primary fraud determination result. If the acquired primary fraud determination result indicates that the order is fraudulent, the display control unit 318 generates management screen information that displays the order information so that the order cannot be processed. On the other hand, if the acquired primary fraud determination result indicates that the order is not fraudulent, the display control unit 318 generates management screen information that displays the order information so that the order can be processed. Further, when the acquired secondary fraud determination result indicates that the order is not fraudulent, the display control unit 318 generates management screen information that displays the order information so that the order can be processed. Further, when the acquired secondary fraud determination result indicates that the order is fraudulent, the display control unit 318 generates the management screen information that displays the order information so that the order can be canceled. do. In addition, the display control unit 318 causes the terminal device used by the business operator who provides the product or service related to the order to display the management screen information.

Each functional unit of the control unit 303 is implemented by a hardware processor such as a CPU (Central Processing Unit) executing a program (software) stored in a program memory or the like. Some or all of these functional units are hardware (circuit units; circuitry) or by cooperation of software and hardware. The program may be stored in advance in a storage device (a storage device with a non-transitory storage medium) such as a HDD (Hard Disk Drive) or flash memory, or may be stored in a removable storage such as a DVD or CD-ROM. It may be stored in a medium (non-transitory storage medium) and installed by loading the storage medium into a drive device.

The storage unit 305 stores, for example, order information and fraud determination information. FIG. 3 is a diagram showing an example of order information D1 stored in the storage unit 305 according to the embodiment. In the order information D1, for example, order information (P2), shipping status (P3), and order status (P4) are associated with an order ID (P1) that identifies each order. The order information (P2) includes, for example, a user ID that identifies the user who placed the order, the order count that indicates the user's order history (total number of orders), the product category of the ordered product, the product name, Includes quantity and amount. The shipping status (P3) indicates the shipping status of the product. The shipping status (P3) is indicated by predefined statuses such as, for example, "unshipped", "awaiting shipment", "shipped", "shipment canceled". The order status (P4) indicates the processing status of the order. The order status (P4) is indicated by a predefined status such as, for example, "processing", "settled", "waiting for settlement", "waiting for payment", "order canceled", "accepting cancellation".

FIG. 4 is a diagram showing an example of fraud determination information D2 stored in the storage unit 305 according to the embodiment. In the fraud determination information D2, for example, an order ID is associated with a primary fraud determination result, a secondary fraud determination result, and a fraud determination status. The primary fraud determination result is the same as the determination result output by the primary fraud determination server 20 . The secondary fraud determination result is the same as the determination result input by the fraud manager C to the fraud management terminal T3.

The storage unit 305 is, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), a HDD (Hard Disk Drive) flash memory, an SD card, a register, or a hybrid storage device in which a plurality of these are combined. Realized. Also, part or all of the storage unit 305 may be an external device that can be accessed by the order server 30, such as a NAS (Network Attached Storage) or an external storage server.

Some or all of the functional units of control unit 303 may be incorporated in a device other than order server 30 . For example, part or all of the functional units of the control unit 303 may be incorporated into the web server 10 or the settlement server 40 .

<Order processing>
Order processing of the order processing system 1 according to the embodiment will be described below. FIG. 5 is a sequence diagram showing an example of the order processing flow of the order processing system 1 according to the embodiment. FIG. 6 is a diagram for explaining an example of data flow associated with order processing of the order processing system 1 according to the embodiment.

First, the terminal device T1 transmits an order request for ordering a product to the web server 10 (step S1). For example, the terminal device T1 transmits an order request to the web server 10 based on the user U's order operation on the web page of the shopping site displayed on the display screen of the terminal device T1.

Next, the Web server 10 transmits to the primary fraud determination server 20 a primary fraud determination request requesting a primary fraud determination for the order request received from the terminal device T1 (step S3). For example, after the user U presses the "confirm order" button on the "order confirmation screen" of the shopping site displayed on the display screen of the terminal device T1 and receives an order request from the terminal device T1, the Web server 10: A primary fraud determination request is sent to the primary fraud determination server 20 .

Next, the primary fraud determination server 20 performs primary fraud determination in response to the primary fraud determination request received from the web server 10 (step S5). For example, the primary fraud determination server 20 performs primary fraud determination as to whether or not an order is fraudulent by comparing order information of fraudulent orders placed in the past with order information of an order to be determined. . The primary fraud determination server 20 transmits the result of the primary fraud determination (for example, "review pending" or "no review required") to the web server 10 (step S7).

Next, the Web server 10 transmits the order information included in the order request received from the terminal device T1 and the primary fraud determination result received from the primary fraud determination server 20 to the order server 30 (step S9).

Next, the acquisition unit 310 of the order server 30 acquires the order information and the primary fraud determination result from the web server 10, and registers them in the storage unit 305 (step S11). For example, in the example shown in FIG. 3, the acquisition unit 310 obtains user ID "A", number of orders "1", product category "PC", and product name "PC body A" for the order with order ID "1". , quantity “10”, and amount “500,000” are linked and registered in the storage unit 305 as order information D1. Further, the order with the order ID "1" is associated with the shipping status "unshipped". Here, if the primary fraud determination result for the order with the order ID "1" is "review with pending", the acquisition unit 310 determines the order with the order ID "1" as the primary The fraud determination result “examination pending” is linked and registered in the storage unit 305 as fraud determination information D2. Further, the order with the order ID "1" is associated with the fraud determination status "1: pending review".

For example, in the example shown in FIG. 3, the acquisition unit 310 obtains user ID "B", number of orders "10", product category "fashion", product name "tops A" for the order with order ID "2". , quantity “1”, and amount “5,000” are linked and registered in the storage unit 305 as order information D1. Further, the order with the order ID "2" is associated with the shipping status "unshipped". Here, if the primary fraud determination result for the order with the order ID "2" is "examination not required", the acquisition unit 310 determines the primary fraud for the order with the order ID "2" as shown in FIG. The determination result “examination not required” is linked and registered in the storage unit 305 as fraud determination information D2. Further, the order with the order ID "2" is associated with the fraud determination status "0: unexamined" indicating that the secondary fraud determination is unnecessary.

Next, when the primary fraud determination result received from the Web server 10 is "review with pending", the secondary fraud determination unit 312 of the order server 30 requests the secondary fraud determination together with the order information. A request is sent to the settlement server 40 (step S13). Note that the secondary fraud determination unit 312 does not transmit the secondary fraud determination request to the settlement server 40 when the primary fraud determination result received from the Web server 10 is “examination unnecessary”.

Next, in response to the secondary fraud determination request received from the order server 30, the settlement server 40 generates secondary fraud determination screen information including the order information of the order to be determined, and transmits it to the fraud management terminal T3 ( step S15). For example, the settlement server 40 generates secondary fraud determination screen information in response to a request for a secondary fraud determination screen from the fraud management terminal T3 based on the operation of the fraud manager C, and transmits the secondary fraud determination screen information to the fraud management terminal T3.

Next, fraud management terminal T3 displays a secondary fraud determination screen on the display device of fraud management terminal T3 based on the secondary fraud determination screen information received from settlement server 40 (step S17). The fraud manager C performs secondary fraud determination while referring to the secondary fraud determination screen displayed on the display device of the fraud management terminal T3, and receives the results of the secondary fraud determination via the input interface of the fraud management terminal T3. input. For example, fraud manager C makes a secondary fraud determination based on knowledge based on past fraudulent orders and predetermined rules. In addition, the fraud manager C may make a secondary fraud determination by making an inquiry to the settlement company (credit card company).

Next, the fraud management terminal T3 transmits the secondary fraud determination result input by the fraud manager C to the settlement server 40 (step S19). For example, as the secondary fraud determination result, the fraud management terminal T3 outputs "abuse confirmed" when the order is determined to be fraudulent, and outputs "hold release" when the order is determined not to be fraudulent. ' is output. The settlement server 40 also transmits the secondary fraud determination result received from the fraud management terminal T3 to the order server 30 (step S21).

Next, the secondary fraud determination unit 312 of the order server 30 updates the fraud determination information D2 stored in the storage unit 305 based on the secondary fraud determination result received from the settlement server 40 (step S23). For example, if the secondary fraud determination result is "release of hold", the secondary fraud determination unit 312 determines "secondary fraud determination result" like the data of order ID "3" in the fraud determination information D2 in and update the "Fraud Judgment Status" to "Hold Released". Further, for example, when the secondary fraud determination result is "confirmed abuse", the secondary fraud determination unit 312 determines "secondary fraud determination Result” and “Fraud Judgment Status” are updated to “Confirmed Abuse”.

When the primary fraud determination result received from the Web server 10 indicates that there is no possibility of fraud, or the secondary fraud determination result output by the settlement server 40 indicates that the order is not fraudulent. is shown, a shipping request requesting shipping of the product is output to the delivery company server 50 (step S25). Further, the shipping unit 316 changes the shipping status of the order for which the shipping request has been completed in the order information D1 stored in the storage unit 305 to "shipped". Next, the delivery company server 50 carries out shipping processing of the product according to the shipping request received from the order server 30 (step S27). The product for which shipping processing has been performed by the delivery company server 50 is loaded onto the delivery company's vehicle or the like, and delivered to the user U who ordered the product.

On the other hand, the shipping unit 316 does not output a shipping request when the secondary fraud determination result received from the settlement server 40 indicates that the order is fraudulent. In addition, the shipping unit 316 changes the shipping status of the order for which the shipping request is not made in the order information D1 stored in the storage unit 305 to "shipment canceled".

If the primary fraud determination result received from the Web server 10 indicates that there is no possibility of fraud, or if the secondary fraud determination result output by the settlement server 40 indicates that the order is not fraudulent, the settlement unit 314 is displayed, a payment request requesting payment for the order is output to the payment server 40 (step S29). In addition, the settlement unit 314 changes the order status of the order for which the shipping request has been completed in the order information D1 stored in the storage unit 305 to "settled". Next, the settlement server 40 performs settlement processing according to the settlement request received from the order server 30 (step S31).

On the other hand, the settlement unit 314 does not output a settlement request when the secondary fraud determination result output by the settlement server 40 indicates that the order is fraudulent. Instead of the shipping unit 316, the settlement unit 314 may change the order status of orders for which settlement is not requested in the order information D1 stored in the storage unit 305 to "order canceled". With the above, the processing of this flowchart is completed.

In the above embodiment, the shipping section 316 of the order server 30 does not issue a shipping request when the primary fraud determination result is "review with pending", but the present invention is not limited to this. For example, if the primary fraud determination result is “review pending,” the shipping unit 316 may transmit to the delivery company server 50 a provisional shipping request indicating that the review is pending. After receiving this provisional shipping request, the delivery company server 50 may wait until the final (original) shipping request is received without immediately performing the shipping process. Alternatively, the delivery company server 50 that has received this provisional shipping request does not start the shipping process immediately, but starts the shipping process after a preset time (for example, one day later) has passed. good too.

<Order management screen processing>
Next, display processing of an order management screen in the order management terminal T2 operated by the product seller S will be described. FIG. 7 is a sequence diagram showing an example of the flow of display processing of the order management screen of the order processing system 1 according to the embodiment.

First, the acquisition unit 310 of the order server 30 acquires order information and primary fraud determination results from the web server 10, and registers them in the storage unit 305 (step S11). Next, the display control unit 318 of the order server 30 generates order management screen information for displaying the order management screen based on the obtained order information and the primary fraud determination result, and transmits the information to the order management terminal T2 ( step S101). For example, the display control unit 318 generates order management screen information in response to an order management screen request from the order management terminal T2 based on the operation of the product seller S, and transmits the information to the order management terminal T2.

Next, the order management terminal T2 displays the order management screen on the display device of the order management terminal T2 based on the order management screen information received from the order server 30 (step S103). FIG. 8 is a diagram illustrating an example of an order management screen according to the embodiment; The order management screen shown in FIG. 8 is a new order list screen Q1 on which a list of new orders is displayed. The product seller S can confirm the list of new orders on the new order list screen Q1, and can perform order management such as changing the status of these orders. For example, the product seller S selects the "Select" check box on the new order list screen Q1 and presses the "Change selected order during processing" button B1 to change the status of the selected order ( "New Order") can be changed to "Processing" to proceed with order processing.

However, in this new order list screen Q1, it is not possible to perform operations such as changing the status of orders for which the primary fraud determination result indicates that there is a possibility of fraud and that the order is under secondary fraud determination. is displayed in In the example shown in FIG. 8, for the order with the order ID "1003", the result of the primary fraud determination indicates that there is a possibility of fraud, and the secondary fraud determination is in progress. Order IDs "1001", "1002", "1004", and "1005", which indicate that the results indicate that there is no possibility of fraud, are displayed in a different manner. For example, the order information of the order with the order ID "1003" is shaded and displayed. For example, for the order with the order ID "1003", the "select" check box is displayed as unselectable.

FIG. 9 is a diagram showing another example of the order management screen according to the embodiment. A "select all in page" button B2 and a "cancel" button B3 are provided on the new order list screen Q2 shown in FIG. For example, the product seller S can collectively select the "select" check boxes of all the orders in the page by pressing the "select all in page" button B2 on the new order list screen Q1. However, even if this "select all on page" button B2 is pressed, the "select ” checkbox is not selected. In the example shown in FIG. 9, as a result of pressing the "select all in page" button B2, other orders (order IDs "1001", "1002") excluding the "select" check box for the order with order ID "1003" , “1004”, and “1005”) are collectively selected.

Further, for example, the product seller S can cancel the corresponding order by pressing the "cancel" button B3 on the new order list screen Q2. As described above, in principle, the order with the order ID "1003" whose primary fraud determination result indicates the possibility of fraud and is under secondary fraud determination cannot be operated. ” or the like may be operably displayed.

Next, the order management terminal T2 transmits an order processing request requesting order processing to the order server 30 based on the operation of the product seller S on the order management screen (step S105). For example, the order management terminal T2 operates on an order for which the primary fraud determination result on the order management screen of the product seller S indicates that there is no possibility of fraud (that is, an order displayed to be processable). Then, an order processing request requesting order processing is transmitted to the order server 30 .

In response to the order processing request received from the order management terminal T2, the order server 30 processes the order for which the primary fraud determination result indicates that there is no possibility of fraud (step S107). In response to the order processing request received from the order management terminal T2, the order server 30 performs specific processing such as "cancellation" on the order for which the primary fraud determination result indicates that there is a possibility of fraud. good too.

After completing the secondary fraud determination process, the secondary fraud determination unit 312 of the order server 30 updates the fraud determination information D2 stored in the storage unit 305 based on the secondary fraud determination result received from the settlement server 40. (step S23). Next, the display control unit 318 of the order server 30 generates order management screen information for displaying an order management screen based on the acquired order information, the primary fraud determination result, and the secondary fraud determination result, and It is transmitted to the management terminal T2 (step S109). For example, the display control unit 318 generates order management screen information in response to an order management screen request from the order management terminal T2 based on the operation of the product seller S, and transmits the information to the order management terminal T2.

Next, the order management terminal T2 displays an order management screen on the display device of the order management terminal T2 based on the order management screen information received from the order server 30 (step S111). FIG. 10 is a diagram showing another example of the order management screen according to the embodiment. The order management screen shown in FIG. 10 is a new order list screen Q3 on which a list of new orders is displayed. On the new order list screen Q3 shown in FIG. 10, it is possible to operate the order with the order ID "1003", which has been determined not to be fraudulent as a result of the secondary fraud determination ("hold canceled"). .

Next, the order management terminal T2 transmits an order processing request requesting order processing to the order server 30 based on the operation of the product seller S on the order management screen (step S113). In response to the order processing request received from the order management terminal T2, the order server 30 confirms that the primary fraud determination result indicates that there is no possibility of fraud and that the secondary fraud determination result indicates that the order is not fraudulent. Order processing is performed for the displayed order ("hold release") (step S115). With the above, the processing of this flowchart is completed.

According to the order processing device of the embodiment described above, the order information of the order in the electronic commerce and the primary fraud determination result regarding the fraud of the order are obtained, and the obtained primary fraud determination result indicates that the order is fraudulent. If so, it is possible to prevent damage from fraudulent orders by suspending the shipping process for the order. On the other hand, if the acquired primary fraud determination result indicates that the order is not fraudulent, the order will be shipped quickly, so the product can be delivered to the user quickly, increasing convenience. It is possible to keep Furthermore, if the secondary fraud judgment result indicates that the order is not fraudulent, the suspension of the order shipping process will be lifted to improve the accuracy of the fraud judgment and to ship only fraudulent orders. It is possible to stop and more reliably prevent damage.

As described above, the mode for carrying out the present invention has been described using the embodiment, but the present invention is not limited to such an embodiment at all, and various modifications and variations can be made without departing from the scope of the present invention. Substitutions can be added.

1... Order processing system 10... Web server 20... Primary fraud determination server 30... Order server 301... Communication unit 303... Control unit 305... Storage unit 310... Acquisition unit 312... Secondary fraud determination unit 314... Settlement unit 316... Shipping unit 318... Display control unit 40... Settlement server 50... Delivery company server T1... Terminal device T2... Order management terminal T3... Fraud management terminal

Claims (7)

an acquisition unit for acquiring both the order information of the order and the primary fraud determination result indicating whether or not the order is fraudulent at once from a first external server that receives an order request in electronic commerce from a terminal device ; ,
a shipping unit that stops shipping processing of the order when the acquired primary fraud determination result indicates that the order is fraudulent;
If the acquired primary fraud determination result indicates that the order is fraudulent, a secondary fraud determination request for secondary fraud determination as to whether or not the order is fraudulent is sent to a second external device. a determination unit that transmits to the server;
with
In response to the secondary fraud determination request, the acquisition unit indicates whether or not the order is fraudulent from the second external server, and secondary fraud with higher determination accuracy than the primary fraud determination result Get more judgment results,
The shipping unit cancels the suspension of shipping processing of the order when the acquired secondary fraud determination result indicates that the order is not fraudulent;
Order processing equipment. When the acquired primary fraud determination result indicates that the order is fraudulent, the shipping unit transmits a request for shipping processing of the order to a third external server that performs shipping processing of the order. withhold the
2. The order processing device of claim 1. When the obtained primary fraud determination result indicates that the order is not fraudulent, the shipping unit transmits a request for shipping processing of the order to the third external server.
3. The order processing device of claim 2. The shipping unit cancels the order when the acquired secondary fraud determination result indicates that the order is fraudulent.
An order processing device according to any one of claims 1 to 3 . The primary fraud determination result is a result of determination by a determiner based on the order information,
The secondary fraud determination result is a result of manual determination based on the order information,
An order processing device according to any one of claims 1 to 4 . the computer
Obtaining at once both the order information of the order and the primary fraud determination result indicating whether the order is fraudulent from a first external server that receives an order request in electronic commerce from a terminal device ,
if the acquired primary fraud determination result indicates that the order is fraudulent, suspending shipping processing of the order;
If the acquired primary fraud determination result indicates that the order is fraudulent, a secondary fraud determination request for secondary fraud determination as to whether or not the order is fraudulent is sent to a second external device. send to the server,
An order processing method comprising:
In response to the secondary fraud determination request, a secondary fraud determination result indicating whether or not the order is fraudulent and having higher determination accuracy than the primary fraud determination result is further obtained from the second external server. death,
if the acquired secondary fraud determination result indicates that the order is not fraudulent, canceling the suspension of the shipping process of the order;
How we process your order. to the computer,
Obtaining both the order information of the order and the primary fraud determination result indicating whether or not the order is fraudulent at once from a first external server that receives an order request in electronic commerce from a terminal device ,
if the acquired primary fraud determination result indicates that the order is fraudulent, suspending the shipping process of the order;
If the acquired primary fraud determination result indicates that the order is fraudulent, a secondary fraud determination request for secondary fraud determination as to whether or not the order is fraudulent is sent to a second external device. send it to the server
a program,
In response to the secondary fraud determination request, a secondary fraud determination result indicating whether or not the order is fraudulent and having higher determination accuracy than the primary fraud determination result is further obtained from the second external server. let
If the acquired secondary fraud determination result indicates that the order is not fraudulent, canceling the suspension of the shipping process of the order;
program.

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