JPS6339252A - Automatic intermediating system for telephone call - Google Patents

Abstract

PURPOSE:To protect from a mischievous call, etc., by automatically responding to a detected incoming call, recording a caller's voice, recognizing him to enter the call. CONSTITUTION:In receiving an incoming call, a control circuit 9 operates a loop control circuit 15 and closes a line loop. Then the control circuit 9 reads a response message from a routine message memory 3, and transmits it through a hybrid circuit 1. The control circuit 9 operates a sound recording buffer 5 simultaneously with the activation of reproduction of responsing message, and records the caller's voice through the hybrid circuit 1. When a user hooks off a handset 16, contents in the recording buffer 5 are reproduced and transmitted to the handset 16. After the given length of time is elapsed, five sec, for instance, or when a connection button among function keys 12 is depressed, the handset 16 is connected to the line to place a call.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an automatic transfer system in a high-performance electric meter having a function of recording and reproducing audio, etc.

[Conventional technology]

Conventionally, as a telephone with built-in voice recording and playback functions,
Various types of so-called answering machines have been developed. This type of answering machine automatically answers calls that arrive while the user is out of the house, informs the other party that the user is out, and can also record the other party's message.

[Problem that the invention seeks to solve]

Conventional answering machines have the disadvantage that they must be set up just before going out and then canceled after returning home, which can easily cause inconvenience if the user forgets to cancel the setting. In addition, the procedure of announcing your absence, then emitting a signal tone and recording a message gives an impersonal impression, so the caller often goes on-hook before recording the message. In some cases, you may not even be able to notify the person that you received a phone call while you were away.

Furthermore, if the answering machine's automatic answering function is set and someone accidentally goes on-hook while the telephone is receiving a call, the answering message will no longer be sent or answered.
The drawback was that messages could not be recorded.

SUMMARY OF THE INVENTION An object of the present invention is to provide an automatic telephone intermediary system which solves the drawbacks of the conventional answering machine, such as the cumbersomeness of setting and canceling operations, mechanical answering procedures, etc.

[Means and effects for solving the problems] The present invention provides means for recording and reproducing audio signals, means for detecting incoming calls,
In a telephone terminal having means for controlling a direct current circuit, etc.
Means for storing one or more response messages 1. Means for recording the voice of the outgoing signal, means for the user to instruct connection to the line, proxy response, etc. Its main feature is that it automatically responds to the person and transfers information to the person in question. In other words, when one incoming call is detected,
It will automatically respond, for example, “Yes, 00 Co., Ltd.
In addition to sending a response message to the caller asking, ``Who are you?'', the caller's voice in response to this message is recorded. The recorded voice.

If the called party himself goes off-hook, it will be played immediately, and if the called party does not go off-hook (no one goes off-hook) or is absent (someone goes off-hook but the callee is not there), it will be recorded in the receiving memory. will be saved.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention, in which 1 is a hybrid circuit, 2 is an incoming call detection circuit, 3 is a fixed message memory, 4 is a variable message memory, 5 is a recording buffer, and 6 is a recording buffer. End of call detection circuit.

7 is a reception memory, 8 is a timer, 9 is a control circuit, 10 is an off-hook detection circuit, 11 is a ringer generation circuit, 13 is a remote signal detection circuit, 14 is a PB signal generation circuit, 15 is a loop control circuit, and 16 is a handset. In this embodiment, a case will be described in which an audio tape is used as the reception memory 7 because it is economical. In the following explanation, this will be referred to as a receiving tape.

This telephone terminal is connected to a 2-line general subscriber telephone line L L g L
If there is an incoming call, the incoming call detection circuit 2
notifies the control circuit 9. The control circuit 9 first operates the loop control circuit 15 to close the line loop, and then reads out a response message from the fixed message memory 3 and sends it out via the hybrid circuit 1. In this case, the response message is, for example, ``Yes, this is oO Co., Ltd., who are you?'', and is created using a separately prepared voice data creation device, etc., and is made up of read-only memory (ROM), etc. Memory for fixed form messages 3
It accumulates in Further, when the user records another response message in the variable message memory 4, that response message is output.

The control circuit 9 operates the recording buffer 5 at the same time as starting the reproduction of the response message, and the hybrid circuit 1
Record the caller's voice via.

The end of the caller's utterance is detected by the call end detection circuit 6, and in response to this, the control circuit 9 stops recording, but only after a certain period of time (for example, 5 seconds) from the end of the playback of the response message.
The timer 8 may be set to stop the process at a certain time. After stopping the recording in the recording buffer 5, the control circuit 9 operates the fixed message memory 3 again, plays the second response message (for example, "Please wait a moment"), and then plays music, etc. (music etc. are also stored in the fixed message memory 3).

On the other hand, after detecting the incoming call, the control circuit 9 immediately activates the ringer generating circuit 11 to ring the bell. If the recording to the recording buffer 5 is completed by the time the user takes the handset 16 off-hook, the handset 16
Play and send the contents of the recording buffer 5 to the
After a certain period of time (for example, 5 seconds) has elapsed, or when the connection button in the function keys 12 is pressed, the line is connected to the handset 16 so that a call can be made.

FIG. 2 shows the flow related to audio input/output among the operations described above. When the user goes off-hook with the handset 16, if recording to the recording buffer 5 is not completed, both the response message and the caller's voice can be heard on the receiver side of the handset 16, but the user cannot send the call. Audio from the side is not output to the line side. When the recording in the recording buffer 5 is completed, the contents of the recording buffer 5 are immediately reproduced and transmitted to the receiver of the handset 16.

Figure 3 shows an example of the operation when someone else picks up a call that comes in when the person in question is not home, or even if the person picks up the call, for some reason the person wants to answer the call. . The operation immediately after receiving a call is the same as that shown in FIG. In the case of FIG. 3, the proxy response button of the function key 12 is pressed after the handset 16 is off-hook on the receiving side. In this case, after the second response message (for example, "Please wait a moment") from the fixed form message memory 3, the fifth response message (for example, "I'm sorry, but I'm out of my seat. I will call you back, so please provide your contact information.'') and send it to the first caller.

Thereafter, the reception tape 7 is activated and the caller's voice is recorded. When the call end detection circuit 6 detects the end of the call, or after a certain period of time has elapsed, the recording is stopped, and a fourth response message (for example, "Thank you") is sent to the caller.
Disconnect the line.

Figure 4 shows a case where no one takes the handset 16 off-hook even though the telephone bell rings for a certain period of time (non-answer).
This is an example of how it works. In this figure, if there is no off-hook call within 20 seconds from the start of BGM transmission to the caller, the call will be returned to "No Answer", but after a certain amount of time has passed since the call was received.

Alternatively, it may be set to a certain period of time after the end of the reproduction of the first response message.

In any case, if you transition to a no-answer response due to a timeout, first stop the telephone ringing and send a third message to the caller (for example, ``Don't be afraid, no one will answer. If you have any questions, I would be happy to accept your request on your behalf.''
Record the caller's voice. After this, the operation is the same as in the case of FIG. 3.

After completion of the proxy response in the case of non-attendance or absence, voice information such as the caller's name recorded in the recording buffer 5 is copied onto the receiving tape 7.

Among the above-mentioned operations, information such as the caller's business or the caller's name is stored on the receiving tape 7 except when the caller directly talks to the caller. As with the answering machine, this can be realized by using function buttons, or by detecting a remote signal from another telephone using the remote signal detection circuit 13.

〔Effect of the invention〕

As explained above, in the present invention, the typical reception and communication to the person when receiving a call are automatically performed, so it is possible to provide a response with a constant and stable greeting, and after confirming the other party, By being included in the call, it also serves as a defense against prank calls and the like. Further, even when going out, there is no need to set the conditions in advance, and problems caused by forgetting to release the settings do not occur.

Furthermore, there is the advantage that it is possible to send out response guidance and store messages even when a call is made by someone else when the user is not present.

Furthermore, there is an advantage that even if a call is missed or a call is missed and no message is left, only the initial greeting information such as the name of the caller can be known.

In addition, the main parts of this telephone terminal can be realized using parts that are similar to those of conventional answering machines, making it possible to provide advanced services that do not depend on exchanges.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of an embodiment of the present invention, and FIGS. 2 to 4 are diagrams showing an example of the operation of FIG. 1. 1...Hybrid circuit, 2...Incoming call detection circuit,
3...Memory for fixed message, 4...Memory for variable message, 5...Buffer for recording, 6...
-End of call detection circuit, 7...Receiving memory, 8...Timer, 11...Ringer generation circuit, 13...Remote signal detection circuit, 14...PB signal generation circuit, 15... Loop circuit, 16...handset.゛. Representative Patent Attorney Seipa Suzuki. Figure 1: Sacrifice/W - Figure 2

Claims (4)

[Claims] (1) A response message that stores one or more response messages in a telephone terminal equipped with an incoming call detection circuit that detects incoming calls, a loop control circuit that controls a DC circuit, a receiving memory that records and plays back acoustic signals, etc. a recording buffer that temporarily records the caller's voice, a function key that allows the user to instruct the user to connect to the line or respond on behalf of the user, and an off-hook detection circuit that detects when the handset is off-hook. When the incoming call detection circuit detects an incoming call, the loop control circuit is operated to connect the line, and
The first response message stored in the response message memory is played back and sent to the telephone line, and at the same time, the caller's voice input via the telephone line is stored in the recording buffer, and When off-hook is detected, the audio stored in the recording buffer is played back to the receiving end of the handset, and furthermore, when connection to the line is specified using the function key, or when the playback output ends. An automatic telephone intermediary system that connects the line and the transmitting/receiving side of the handset after a certain period of time has elapsed. (2) If a substitute response is specified by the function key after the off-hook of the handset is detected and before a certain period of time has elapsed after the end of playback output from the recording buffer, the response message Claim 1, characterized in that the second response message stored in the memory is reproduced and output to the line, and the caller's voice subsequently input via the line is stored in the receiving buffer. automatic telephone intermediary system. (3) If the off-hook of the handset is not detected after a certain period of time has elapsed after an incoming call was detected, or after a certain period of time has elapsed after the recording of the caller's voice was completed, the bell will ring. and reproduces and outputs the third response message stored in the response message memory to the line, and subsequently stores the caller's voice input via the line in the reception buffer. An automatic telephone intermediary system according to claim 1. (4) After the caller's voice is stored in the recording buffer, the voice stored in the recording buffer is copied to the receiving memory.
Automatic telephone intermediary method described in Section 3 or Section 3.