JPH084282B2 - Automatic telephone transfer method - Google Patents

Description

TECHNICAL FIELD The present invention relates to an automatic telephone transfer method in a high-performance telephone having a recording / reproducing function for voice and the like.

[Conventional technology]

Conventionally, various types of so-called answering machines have been developed as telephones having a built-in voice recording / playback function. This type of answering machine can automatically answer a call received while the user is out and inform the other party that he / she is out, and can record a message of the other party.

[Problems to be solved by the invention]

The conventional answering machine has a drawback that it is necessary to set it just before going out and perform an operation for releasing it after returning, which is likely to cause inconvenience due to forgetting to release. Also, the procedure of producing a signal tone and recording a message after notifying that you are absent is inhuman, so the caller often goes off-hook before recording the message, In some cases, it may not be possible to notify the person even if there is a call while they are away. Further, when the answering machine has the automatic answering function set, if another person happens to go off-hook while receiving an incoming call to the telephone, it is no longer possible to send a response message or record a message for the call. It was

It is an object of the present invention to provide an automatic telephone transfer method which solves the drawbacks of the above-mentioned conventional answering machine, such as troublesome setting and releasing operations, and mechanical handling procedures.

[Means and Actions for Solving Problems]

The present invention relates to a telephone terminal having means for recording and reproducing acoustic signals, means for detecting an incoming call, means for controlling a DC circuit, etc., means for storing a plurality of response messages,
Providing a means to record the voice of the outgoing signal, a means for the user to instruct the connection to the line, a substitute response, etc., and automatically perform the typical response when the call is received and the agent That is the most main feature. In other words, when an incoming call is detected, it automatically answers and sends a response message to the caller, for example, "Yes, XX Co., Ltd., which one?" And the voice of the caller is recorded. To do. The recorded voice will be played immediately if the called party goes off-hook, and if missed (no one goes off-hook) or absent (others went off-hook, but no one). It is recorded and saved in the receiving memory.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention, in which 1 is a hybrid circuit, 2 is an incoming call detection circuit, 3 is a fixed message memory, 4 is a variable message memory, 5 is a recording buffer, and 6 is a recording buffer. End-call detection circuit, 7 reception memory, 8 timer, 9 control circuit, 10 off-hook detection circuit, 11 ringer generation circuit, 13 remote signal detection circuit, 14 PB signal generation circuit, 15 loop control Circuit, 16 is a handset. In this embodiment, an audio tape is used because it is economical as the receiving memory 7. In the following description, this is called a receiving tape.

This telephone terminal is used by connecting to _two- line general subscriber telephone lines L ₁ and L ₂ . If there is an incoming call, the incoming call detection circuit 2 notifies the control circuit 9. First, the control circuit 9 is a loop control circuit.
Operate 15 to close the line loop. Next, the response message is read out from the fixed message memory 3 and sent through the hybrid circuit 1. In this case, the response message has the content such as "Yes, it is Co., Ltd., but which is it?", And can be created using the recording function of this telephone terminal, or can be prepared separately as voice data. Read-only memory (RO
It is stored in the fixed message memory 3 including M). When the user records another response message in the variable message memory 4, the response message is output.

The control circuit 9 activates the recording buffer 5 at the same time when the reproduction of the response message is started to record the voice of the caller through the hybrid circuit 1. The end of the caller's utterance is detected by the end-of-speech detection circuit 6, and in response to this, the control circuit 9
However, the timer 8 may be set to stop recording after a fixed time (for example, 5 seconds) from the end of the reproduction of the response message. After stopping the recording in the recording buffer 5, the control circuit 9 operates the fixed message memory 3 again, reproduces the second response message (for example, "please wait for a while"), and further music etc. Of the holding signal of (the music etc. are also stored in the fixed message memory 3).

On the other hand, after detecting the incoming call, the control circuit 9 immediately activates the ringer voicing circuit 11 and rings the bell. If the recording to the recording buffer 5 is completed at the time when the user takes the handset 16 off-hook, the contents of the recording buffer 5 are first reproduced and transmitted to the handset 16, and thereafter, a predetermined time ( After a lapse of 5 seconds, for example, or when the connect button in the function key 12 is pressed, the line is connected to the handset 16 to enable a call.

FIG. 2 shows a flow regarding voice input / output among the operations described above. When the user takes the handset 16 off-hook and the recording in the recording buffer 5 is not completed, the receiving side of the handset 16 can hear both the reply message and the caller's voice, but The voice from the side is not output to the line side. Recording buffer 5
When the recording of the
Is reproduced and transmitted to the receiving side of the handset 16.

FIG. 3 shows an operation example in the case where another person picks up a call received when the person is absent, or even if the person picks up the telephone, he / she wants to respond as if he / she is absent for some reason. There is. The operation immediately after the incoming call is the same as in the case of FIG. In the case of FIG. 3, after the handset 16 is off-hooked on the called side, the proxy response button of the function key 12 is pressed. In this case, the second response message from the standard message memory 3 (eg "Please wait a moment")
After that, the fifth response message (for example, "I'm afraid I'm leaving my seat now.
I'll call you back from here so please contact me ") and send it to the caller. Then, the receiving tape 7 is activated to record the voice of the caller. When the end-of-call detection circuit 6 detects the end-of-call, or after a certain time has elapsed, recording is stopped, a fourth response message (for example, "Thank you") is sent to the caller, and the line is disconnected.

Figure 4 shows the case where no one took the handset 16 off hook even if the telephone bell was ringing for a certain period of time (missed).
Is an operation example of. In this figure, if there is no off-hook by 20 seconds after the start of BGM transmission to the calling side, the call goes to a non-delivery response, but after a certain time from the arrival of the call, or the first response. It may be set such that a certain period of time elapses after the message has been played back.

In any case, if you go to the non-delivery response due to timeout, first stop the bell of the telephone and send the call to the calling party.
Message (for example, "No one is afraid, nobody will come out. If you have a request, we will accept it instead.") Is sent to the sender and the secret receiving tape 7 is sent to the sender. Record your voice. After that, the operation is similar to that of FIG.

After the operation of the substitute response in the case of absence or absence, the voice information such as the caller name recorded in the recording buffer 5 is copied to the receiving tape 7.

In the above operation, information such as the caller's requirement or caller's name is stored in the receiving tape 7 except when the caller directly talks with the caller.
Similar to the conventional answering machine, it can be realized by a method using function buttons, a method of detecting a remote signal from another telephone by the recoat signal detecting circuit 13, or the like.

〔The invention's effect〕

As described above, according to the present invention, since a typical response when a telephone call arrives and an intermediary to the person are automatically performed, it is possible to provide a constant and stable greeting.
By entering the call after confirming the other party, it also protects against mischievous calls. Further, even when going out, there is no need to perform a setting operation in advance, and the problem of forgetting to cancel does not occur.

Further, there is an advantage that the response guidance can be sent and the message can be stored even for a call made by another person when the user is absent. Further, there is an advantage that even if a message is not left in a call when missed or absent, only the initial greeting information such as the sender name can be known.

Also, since the main parts of this telephone terminal can be realized with almost the same parts as the conventional answering machine, advanced services that do not depend on the exchange will be possible.

[Brief description of drawings]

FIG. 1 is a block diagram of an embodiment of the present invention, and FIGS. 2 to 4 are diagrams showing an operation example of FIG. DESCRIPTION OF SYMBOLS 1 ... Hybrid circuit, 2 ... Call detection circuit, 3 ... Fixed message memory, 4 ... Variable message memory, 5 ...
Recording buffer, 6 ... End call detection circuit, 7 ... Reception memory, 8 ... Timer, 11 ... Ringer generation circuit, 13 ... Remote signal detection circuit, 14 ... PB signal generation circuit, 15 loop circuit, 16 ...
Handset.

Claims (2)

[Claims] 1. A handset, an incoming call detection circuit for detecting an incoming call,
An automatic telephone transfer method in a telephone terminal, comprising: a loop control circuit for controlling a DC circuit, an off-hook detection circuit for detecting an off-hook, a receiving memory for recording and reproducing an acoustic signal, and a control circuit for controlling the whole, comprising: A response message memory for storing the response message of, a recording buffer for temporarily recording the voice of the caller, a function key for instructing the user to connect to the line, a substitute response, the control circuit, When the incoming call detection circuit detects an incoming call, the loop control circuit is operated to connect the line, and the first response message stored in the response message memory is sent to the line to be transmitted through the line. The voice of the caller input by the user is stored in the recording buffer. When the off-hook detection circuit detects an off-hook within a predetermined time, the recording bar is recorded. If the caller's voice stored in the buffer is reproduced and output, and if the function key specifies connection to the line, the line is connected to the handset side, and if the function key specifies proxy response, the The second response message stored in the response message memory is transmitted to the line, the voice of the caller input through the line is stored in the reception memory, and the off-hook detection circuit is used even after a predetermined time has elapsed. If the off-hook is not detected in, the third response message stored in the response message memory is sent to the line,
The caller's voice inputted through a line is stored in the reception memory, and the automatic telephone transfer method is provided. 2. A handset, an incoming call detection circuit for detecting an incoming call,
An automatic telephone transfer method in a telephone terminal, comprising: a loop control circuit for controlling a DC circuit, an off-hook detection circuit for detecting an off-hook, a receiving memory for recording and reproducing an acoustic signal, and a control circuit for controlling the whole, comprising: A response message memory for storing a response message of, a recording buffer for temporarily recording the voice of the caller, and a function key for instructing a substitute response by the user, the control circuit, When an incoming call is detected, the loop control circuit is operated to connect the line, the first response message stored in the response message memory is sent to the line, and the outgoing call is input via the line. Person's voice is stored in the recording buffer, and when the off-hook detection circuit detects an off-hook within a predetermined time, it is stored in the recording buffer. The voice of the caller is reproduced and output, and if a certain time has elapsed after the reproduction and output is completed, the line and the handset are connected, and the substitute response is designated by the function key before the certain time has elapsed. If so, the second response message stored in the response message memory is sent to the line, the voice of the caller input through the line is stored in the reception memory, and even if a predetermined time elapses, If the off-hook detection circuit does not detect the off-hook, the third response message stored in the response message memory is sent to the line,
The caller's voice inputted through a line is stored in the reception memory, and the automatic telephone transfer method is provided.